Advisor jobs in Chertsey, surrey

About the Role

As part of our People and Culture Team, you will play a key role in providing a comprehensive and first-class recruitment and onboarding service to the College and all prospective candidates. 

This includes, being the first point of contact for managers, candidates and new starters, working with hiring managers to ensure that they are equipped with the knowledge, skills and resources to attract and recruit the best talent for their teams and ensuring the College remains competitive and attractive in the external market.

Key tasks and responsibilities include (but are not limited to):

• Act as the first point of contact for all recruitment queries and advice
• Manage the end-to-end recruitment process for all College vacancies
• Advise hiring managers on recruitment and selection processes from role release to offer, in line with the College’s Recruitment Policy, promoting EDI at all times
• Identify suitable job boards and platforms for advertising vacancies
• Manage the RCoA Careers page, ensuring it is engaging, up to date and fit for purpose
• Liaise with candidates (internal and external) and coordinate telephone, face-to-face and remote interviews and assessment days
• Manage the onboarding process, ensuring all pre‑employment checks are completed efficiently and in a timely manner

About You

You will have strong, in‑house recruitment experience, having managed the full end‑to‑end process from role release through to onboarding. You will also have strong stakeholder management skills, with the ability to build positive working relationships at all levels, and experience administering HRIS or Recruitment Management Systems.

You will be able to work independently and proactively within a small team, demonstrating excellent organisational skills, strong attention to detail, and effective written and verbal communication. You will also have a sound understanding of HR legislation, policy and best practice, and be proficient in Microsoft 365 applications, particularly Excel, Word, PowerPoint and SharePoint / OneDrive.

The Package

This is a part-time, permanent position with a competitive employee benefits package, which includes (but is not limited to):

• 16 days of annual leave, plus bank holiday
• 1 additional paid day of leave for the purpose of celebrating your birthday
• Healthcare support through Benenden Health
• Up to 12% pension contribution
• Hybrid and flexible working
• Wellbeing hour once a week
• Cycle to work and employee discounts schemes
• Training and development opportunities
• Access to Mental Health First Aiders and Employee Assistance Programmes

About the College

The Royal College of Anaesthetists (RCoA) is the professional body responsible for the specialty throughout the UK. We are the third largest medical royal college in the UK by membership. With a combined membership of more than 24,000 Fellows and Members, we ensure the quality of patient care by safeguarding standards in the three specialties of anaesthesia, intensive care and pain medicine.

At RCoA Equality, Diversity and Inclusion is a core part of our culture, so it is important to us that this is reflected in everything that we do. We welcome all individuals irrespective of age, race, sex, gender identity or expression, sexual orientation, ethnicity, religion or belief, disability, marital or civil partnership status, or parental and caring responsibilities to ensure we actively embrace an inclusive and representative culture that encourages, supports and celebrates our differences.

Unfortunately, due to the volume of applications, we are unable to provide detailed feedback to candidates on their application. Only short-listed applicants will be contacted after the closing date. Please note that the closing date is subject to change.

Applicants must reside and have the right to work in the UK. No agencies please.

National LGBT Independent Sexual Violence Advocate
 
About the role
 
This role builds on work that we have been doing for decades to support and empower LGBT people who have experienced sexual violence. Your work will enable LGBT people to feel supported, heard and empowered in the face of abuse and violence, and pave the way to a safer future for our community.
 
You will work directly with LGBT victims/survivors, offering them a space to talk and think through options, helping them plan what they want to do, and offering assistance in getting what they need from services. Your work will focus on needs specifically related experiences of sexual violence, including issues such as wellbeing, support with the criminal and civil justice process, safety and access to other services to enable survivors to cope and recover. You will be empathetic and thoughtful in your approach to understanding your clients’ needs, while remaining boundaried and mindful of self-care.
 
You will sit alongside our other advocates supporting LGBT people facing abuse or violence. You will work with mainstream services to ensure the voices and experiences of LGBT survivors are represented in order to make change for our community at a local and national level. You will also work closely with key partner organisations by attending meetings and have the opportunity to take part in external work to ensure a joined-up approach among services working with LGBT people facing abuse and violence.
 
This is a pivotal moment in Galop’s journey. We have grown quickly over the last six years and you will be part of the future of our work. You’ll help us reach, support and assist more of our community nationally. You’ll be helping to amplify the voices of LGBT survivors of abuse, and ensure that they are at the centre of Galop’s service.
 
For more information on this role please download the attached job description.
 
Location: This is a remote post, working from home. The role will include travel to our London building and occasional travel across the UK (averaging the need to travel into London one day a month). Travel costs will be reimbursed in line with our expenses policy.
Hours: Full Time (35 hours per week)
Contract: Fixed-term until 31 December 2026
Salary: You will start on scale point F1, £27,774.92 per year
 
Closing Date: Applications should be submitted by 23:59 on Sunday 22nd March
 
Interviews will be held online on Monday 6th April
 
REF-227 081

Helpline Advisor
 
About the role
 
We are seeking a candidate with experience in providing trauma-informed support to victims and survivors. The ideal candidate will possess strong resilience, a commitment to self-care, and a deep understanding of the unique needs of LGBT victims and survivors. You will be able to demonstrate empathy, professionalism, and a proactive approach in offering emotional and practical support, while ensuring a safe and empowering environment for those in need.
 
As a member of our helpline team, you will provide emotional support and practical guidance to individuals in need, responding to calls, emails, and web chats. You will support individuals who have experienced various forms of violence and abuse, including domestic violence, hate crimes, sexual violence, and so-called conversion therapies. Your role will involve offering a compassionate, non-judgmental, and empathetic ear to those reaching out for help, while carefully assessing each situation to determine the appropriate level of support. You will conduct risk assessments, provide safeguarding assistance, assist with safety planning, signposting, and, when necessary, support with referring individuals on to the right services, always ensuring the highest standards of care and support.
 
For more information on this role please download the attached job description.
 
Location: Galop’s offices are located in London. This role will have the option of hybrid working or remote working
Hours: Part-time (21 hours per week across a rolling rota including evenings)
Contract: Fixed term to the end of December 2026 with the possibility of extension dependent on funding
Salary: G1 £24,180.51 FTE - not including London Weighting
(£28,309.92 FTE - including London Weighting)
 
Closing Date: Applications should be submitted by 23:59 on 2nd April 2026.
 
Interviews will be held from week beginning 13th and 20th of April 2026.
 
All interviews will involve a short initial skills-based task and will be held online – interviews can be held in person at our central London based office upon request.
 
Please note* depending on the outcome of the initial interviews, there may be the possibility of a second interview.
 
REF-227 080

LGBT Independent Sexual Violence Advocate
 
About the role
 
This role builds on work that we have been doing for decades to support and empower LGBT people who have experienced sexual abuse or violence. Your work will enable LGBT people to feel supported, heard and empowered in the face of sexual abuse and violence, and pave the way to a safer future for our community.
 
You will be joining our advocacy and support team, supporting LGBT survivors across London. You will work directly with LGBT victims/survivors, offering them a space to talk and think through options, helping them plan what they want to do, and offering assistance in getting what they need from services. Your work will focus on needs specifically related to experiences of sexual abuse or violence, including issues such as attending a sexual assault referral centre (SARC), support with the criminal and civil justice process, providing support at court during trial, safety, and access to other services to enable survivors to cope and recover. You will be empathetic and thoughtful in your approach to understanding your clients’ needs, while remaining boundaried and mindful of self-care.
 
You will work with mainstream services to ensure the voices and experiences of LGBT survivors are represented in order to make change for our community at a local and national level. You will also work closely with key partner organisations by attending meetings and have the opportunity to take part in external work to ensure a joined-up approach among services working with LGBT people facing abuse and violence.
 
For more information on this role please download the attached job description.
 
Location: Galop’s offices are located in London. This role will have the option of hybrid working, with at least two days per week working at the London office.
Hours: Full-time (35 hours per week)
Contract: Fixed-term until 31 March 2027 (extension subject to funding)
Salary: You will start on scale point F1, £31,986.91per year (including London Weighting of £4,212.01).
 
Closing Date: Applications should be submitted by 10:00 on Monday 30th March 2026
Interviews will be held on Thursday 9th April 2026 at our London offices.
 
This role is being recruited for on a rolling recruitment basis and as such we will be screening applications regularly and may invite candidates to interview before the closing date. If we fill this position as a result of our rolling recruitment process, we reserve the right to close this job advert before Monday 30th March.
 
REF-227 079

Job Title:  Senior IDVA (Independent Domestic Violence Advocate)

Hours:  Full-time (35 hours per week)

Contract Type: Fixed Term Contract to 31st March 2027 with the possibility of extension subject to availability of funding 

Salary:  £34,250 - £35,000 depending on experience 

Location:  Hybrid, with access to hot-desking in our London SE20 office when needed. Some co-location at venues across Bromley or Croydon borough may be needed, so flexibility is required 

Deadline:  2nd April 2026 April 2026 at 11.00pm

Interviews:  In person in London SE20, week commencing 13th April 2026 

About the role: We are seeking to recruit a Senior IDVA.  The ideal candidate will have both extensive experience in an IDVA role, as well as experience of supervising a team within a domestic abuse or related safeguarding setting.You will provide high-quality, trauma-informed advocacy to survivors assessed as high risk of serious harm due to domestic abuse. In addition to holding a complex caseload, you will provide day-to-day practice leadership and, where allocated, line management and supervision within the IDVA team. You will support robust safeguarding practice, monitor risk management standards, and deputise for the Service Manager when required to ensure safe and effective service delivery. 

Employee benefits we offer: 

- A friendly, flexible and values-led organisation 

- Competitive salary 

- 25 days of annual holiday, plus bank holidays (pro-rata for part-time) 

- Contributory pension scheme (5%) 

- Training to help you perform your role and support your professional development 

- Comprehensive Employee Assistance Programme and wellbeing support 

- Two Wellbeing Days and day off on birthday 

Who we are: Bromley & Croydon Women’s Aid is a well-established, innovative and forward-thinking local domestic abuse service. We are seeking a self-motivated, flexible and experienced individual to join our dynamic team to help us deliver excellent services to vulnerable women who have experienced domestic abuse and be committed to working in a non-discriminatory manner.  

Location: All staff have access to hot-desking at our office as needed.Flexible working is welcomed at BCWA, with a mix of home and location-based working across our friendly and supportive team. We are all women with busy lives and families, and we understand that flexibility can be crucial in supporting women in the workplace. However this role may require some co-location across venues in Bromley & Croydon boroughs and so flexibility is required. A driving licence and access to a vehicle would be preferable however the role can still be done using public transport, but you will need to take more care when scheduling meetings and planning your travel routes. You will occasionally be required to attend our London SE20 office for meetings or staff training.

Wellbeing: As a trauma-informed charity we take mental health and wellbeing seriously. We offer clinical supervision to our frontline team, regular staff wellbeing sessions, use of our Employee Assistance Programme and an additional wellbeing platform which offers a range of advice and support. 

Notifying candidates: We apologise in advance that we will not be able to notify candidates who are not shortlisted.If you haven’t heard from us within two weeks from application deadline, please assume your application has been unsuccessful.We reserve the right to terminate the recruitment process early once the right applicant has been found or if we receive a large number of applications. 

Female applicants only: In light of the nature of work, the candidate’s gender is considered to be an occupational requirement in accordance with Schedule 9 (part 1) of the Equality Act 2010. 

Equality, Diversity & Inclusion: BCWA is committed to supporting and promoting equality & diversity and creating an inclusive working environment. To achieve this, we seek to employ a diverse range of staff from many different backgrounds to better represent the communities we serve. 

BCWA is an Equal Opportunities Employer. 

Reg. Charity No.1068007. 

Housing IDVA (Multiple Compound Needs)
 
About the role
 
The Housing IDVA (Multiple Compound Needs) provides specialist domestic abuse advocacy to LGBT adults (18 ) who are at high risk of harm, are experiencing housing insecurity or homelessness, and are also facing multiple compound needs that create significant barriers to safety, stability and access to services.
 
This role is delivered as part of Galop’s commitment under the London Whole Housing Services Partnership (LWSHP) and focuses on supporting survivors whose experiences sit at the intersection of domestic abuse, housing need, and multiple disadvantage.
 
You will hold a high complexity caseload (approximately 15 clients) and provide time limited, consent based advocacy, typically over 3-6 months, with flexibility where risk or complexity requires longer involvement. The role involves working with survivors who may be transient across local authorities and who may face significant barriers to engagement due to past trauma, discrimination, or current circumstances.
 
The role sits within Galop’s Advocacy and Support team and works closely with colleagues and partner agencies across domestic abuse, housing and multiple-needs systems to support coordinated, trauma-informed responses.
 
For more information on this role please download the attached job description.
 
Hours: Full Time (35 hours per week)
Contract: Fixed-term contract until March 31st 2027
Salary: You will start on scale point F4, £33,688.05 per year (including London Weighting of £4,212.01).
 
Closing Date: Applications should be submitted by 10am on Monday 16th March 2026
Interview will be held on Wednesday 25th March 2026
 
REF-227 078

About the role

The Support Advisor will be at the forefront of our future-focused, one-route-in enquiry model.

As the first point of contact for members and customers, you’ll confidently diagnose needs, triage enquiries to the right services or specialist partners, and deliver a seamless, technology-enabled experience at scale.

Commercially aware and insight-driven, you’ll play a key role in driving organisational growth by identifying opportunities across consultancy, training, events and more—moving beyond reactive support to proactive, high-impact engagement.

Key responsibilities

• Manage high-volume phone and digital enquiries with professionalism and agility, delivering a consistent, high-quality customer experience across all touchpoints.
• Diagnose needs and triage customers to appropriate NCVO services or partners, identifying cross-selling opportunities and contributing to income targets.
• Maintain accurate, high-integrity CRM data to support insight and service innovation.
• Embed and utilise emerging AI tools to resolve routine queries efficiently.

This is an exciting opportunity for an ambitious, customer-focused professional who thrives in a fast-paced environment and wants to help shape the future of member engagement.

Your background

• Experience in a high-volume customer service, membership or contact centre environment.
• Strong communication skills, with confidence handling phone and digital enquiries professionally and efficiently.
• Proven ability to diagnose customer needs and triage or signpost to appropriate services.
• Commercial awareness, with experience identifying cross-selling or income-generating opportunities.
• Experience using digital and CRM systems, with a strong commitment to data accuracy and integrity.
• The ability to work at pace, manage competing priorities and maintain a consistently high-quality customer experience.

This is a great time to join an evolving team at NCVO and gives you the chance to experience member and customer engagement at a leading civil society organisation.

This role offers exposure across the organisation, opportunities to drive meaningful impact and the chance to contribute directly to our growth and influence.

About the team

Membership and Customer Services is a newly evolved team that exists to grow, connect and convene NCVO’s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members.

We may close applications early if we receive a high volume of interest, so apply as soon as you can.

Why join us

With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!

Some of NCVO’s great benefits include:

• 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
• five days’ volunteering leave (pro rata for part-time staff)
• enhanced pay for maternity/adoption leave
• generous employer pension contribution of up to 8.5% of salary.

Find out more about the benefits of working at NCVO.

Interviews: 23/03 or 24/03

Employer: King's Trust International (not The King's Trust)

It’s an exciting time to join King’s Trust International as we launch our new 10-year strategy. Operating in more than 20 countries, we partner with governments, NGOs and employers to create life-changing opportunities for young people. We’re now looking for an Evaluation Advisor who will play a vital role in helping us achieve our ambition of reaching one million young people over the next decade.

This role is central to strengthening and scaling our impact measurements, supporting continuous learning, ensuring quality, and helping to deepen understanding and evidence of the outcomes and impact of our employability and enterprise programmes.

What you’ll do

As part of our Impact team, you will:

• Provide technical advice and support on monitoring, evaluation and learning (MEL) to regional delivery teams and partner organisations throughout the project life cycle
• Lead and contribute to organisational impact projects
• Facilitate learning processes that drive improvement and impact

What you’ll bring

• Strong expertise in monitoring, evaluation and learning
• Experience working within an evaluation team
• A proven track record of supporting the development of MEL systems
• Knowledge of employability and enterprise programming (an advantage)

If you’re a resilient, enthusiastic self-starter passionate about improving outcomes for young people around the world, we’d love to hear from you.

Perks for working at The King’s Trust International:

• Great holiday package. 30 days annual leave entitlement, plus public holidays. Office closure the days between Christmas and New Year
• Fantastic Family leave. Receive 13 weeks full pay and 13 weeks half pay for maternity and adoption leave, and pro rata entitlement for shared parental leave. Receive 8 weeks' full pay for paternity leave.
• Flexible and agile working. Where operationally possible, you can work your hours that support a work-life balance, including compressed hours and hybrid-working (part office - part home-based) or working from home options.
• Benefits platform. Everything from health and financial wellbeing support to discounts on your favourite restaurants, shops and cinemas
• A free employee assistance programme (EAP) to support your mental wellbeing.
• KTI will contribute 5% of your salary to the workplace Pension Scheme
• Generous life assurance cover (4 x annual salary)
• In-house and external training opportunities are available throughout the year

To provide high-quality and comprehensive advice, information, practical and advocacy support relating to domestic and other forms of gender-based violence perpetrated against Black and minoritised women and children.

To assist with educational, developmental, policy and campaigning work arising from advice and casework.

To promote the aims and objectives of SBS as a specialist organisation for Black and minoritised women and children.

Why work with Southall Black Sisters?

Southall Black Sisters is committed to providing a supportive working environment, where team members feel valued, empowered and safe. To that end, we provide an excellent package of employee benefits including:​

• Generous annual leave entitlement 
• Hybrid working 
• Enhanced pension contribution
• Enhanced sick pay
• Subsidised public transport season ticket
• A comprehensive Employee Assistance Programme, including access to confidential support from MBACP therapists 
• Clinical supervision with an MBACP therapist to explore issues arising from casework
• A focus on continued learning and development through accredited training delivered by experts in their field
• Organisation-wide away days
• Career development pathways and support
• The opportunity to learn and grow within an organisation renowned for inspiring political activism and campaigning successes
• Employer eye care scheme

To Apply

Submit a completed application form along with the optional equal opportunities monitoring form by the application deadline. Please do not send us your CV as this will not be considered.

Please note, incomplete applications will not be considered.

To provide high quality and comprehensive helpline advice, information, practical and advocacy support relating to violence against women and girls (VAWG) perpetrated against Black and minoritised women and girls.

To work alongside helpline Coordinator and helpline volunteers and ensuring the service is trauma-informed, safe, and effective.

Why work with Southall Black Sisters?

Southall Black Sisters is committed to providing a supportive working environment, where team members feel valued, empowered and safe. To that end, we provide an excellent package of employee benefits including:

• Generous annual leave entitlement 
• Hybrid working 
• Enhanced pension contribution
• Enhanced sick pay
• Subsidised public transport season ticket
• A comprehensive Employee Assistance Programme, including access to confidential support from MBACP therapists 
• Clinical supervision with an MBACP therapist to explore issues arising from casework
• A focus on continued learning and development through accredited training delivered by experts in their field
• Organisation-wide away days
• Career development pathways and support
• The opportunity to learn and grow within an organisation renowned for inspiring political activism and campaigning successes
• Employer eye care scheme

To Apply

Submit a completed application form along with the optional equal opportunities monitoring form by the application deadline. Please do not send us your CV as this will not be considered.

Please note, incomplete applications will not be considered.

The UCL Dementia Research Centre (DRC), based in the Department of Neurodegenerative Disease and led by Professor Nick Fox, is a hub for clinical research into various forms of dementia. Our work focuses on identifying and understanding the disease processes that cause dementia, the factors that influence these disease processes, and how best to support people with dementia and their families. In addition to our research, we also provide a cognitive disorders clinic within the National Hospital for Neurology and Neurosurgery.

Rare Dementia Support (RDS) is a UCL-led collaborative service offering specialist social, emotional and practical support services for individuals living with, or affected by, a rare dementia diagnosis. Our vision is for all individuals with, at risk of, or supporting someone with one of these forms of dementia to have access to information, tailored support and guidance, and contact with others affected by similar conditions. RDS is provided by the UCL Dementia Research Centre (DRC) at the Queen Square Institute of Neurology and the National Hospital for Neurology and Neurosurgery - where the post is based - and partners, and funded by The National Brain Appeal.

You will contribute to the work of the Rare Dementia Support (RDS) direct support team providing advice via support calls and in-person at the new Rare Dementia Support Centre (RDSC) by supporting people living with atypical, inherited, and young onset dementias, their carers, their families, and their friends, and professionals and practitioners working to support them. This role includes the opportunity to shape and direct special projects related to the development of new support groups, professional training, or patient and public involvement/engagement (PPI/E), in line with the activities of RDS and the wider Dementia Research Centre.

This post is offered on a hybrid basis with the expectation that you will be on site or at agreed regional work locations for 60-80% of your working week. You will also be expected to occasionally work on Saturdays and some evenings to attend support group-related activities which are usually held off-site in central London (but may require business travel). Restrictions on taking annual leave at times of high, section-specific workload may apply.

The post is available immediately and funded by a donation from UCLH Charity until 31 December 2026 in the first instance.

If you need reasonable adjustments or a more accessible format to apply for this job online, or have any queries regarding the application process, please contact the Institute of Neurology HR Team (ion.hradmin at ucl.ac.uk).

Informal enquiries regarding the role can be addressed to Nikki Zimmermann (nikki.zimmermann at ucl.ac.uk).

For a full job description please visit UCL's online recruitment portal (https://www.ucl.ac.uk/work-at-ucl/search-ucl-jobs) and search using vacancy reference B02-10109. To apply, please upload a current CV, complete the online application form, and use the supporting statement section or upload a cover letter to outline how you meet the essential and desirable criteria for the role. Please do not upload any additional attachments as these will not be considered by the selection panel.

Closing date: 23:59, Sunday, 15 March 2026

You will have an Honours degree (or equivalent) in a relevant health-related discipline and experience delivering pre-, peri-, and post-diagnostic rare dementia support. Extensive and expert knowledge of atypical, inherited, and young onset dementias, and up to date knowledge of the range of support available to people living with rare dementia and their families, and relevant aspects of the health and social care systems in the UK is essential.

A demonstratable understanding of, and ability to, manage the needs of patients with degenerative conditions, including the use of specific support skills and strategies as appropriate is also a requirement. You will also have excellent interpersonal, organisational, and communication skills, with the ability to communicate highly sensitive information to cognitively impaired and/or psychologically vulnerable people and their carers, who may have significant barriers to understanding or acceptance.

Starting salary offered at UCL Grade 7 in the range £43,981 - £45,103, inclusive of London Allowance.

As well as the exciting opportunities this role presents, we also offer some great benefits; visit https://www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more.

As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. 12% of Institute staff are actively working on EDI initiatives; visit https://www.ucl.ac.uk/ion/equality-diversity-inclusion for more information about what we're doing. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce; these include people from Black, Asian and ethnic minority backgrounds, disabled people, LGBTQI+ and gender diverse people in all roles, and women in Grade 9 and 10 roles.

Help transform global care systems so children can grow up in safe, loving families, not institutions.
Join Lumos at a pivotal moment as we scale our global ambition to reform childcare systems and improve the lives of millions of children worldwide.

Lumos Foundation is an international NGO working to end the institutionalisation of children and support governments and partners to build sustainable, family-based care systems. Founded by J.K. Rowling, Lumos works across Europe, Africa, Latin America and beyond to drive lasting systemic change for children and families.

As our Senior Technical Advisor, you will play a critical global role providing expert leadership on child protection and childcare reform across Lumos programmes and partnerships. This is an opportunity for an experienced specialist to influence national reform processes, strengthen programme quality, and support governments and partners to deliver meaningful change at scale.

You will work closely with country teams, senior stakeholders and international partners, ensuring that Lumos’ programmes reflect global best practice while responding to local contexts.

What you will do

• Provide high-level technical expertise on child rights, child protection and care reform

• Support the design, implementation and evaluation of country and regional programmes

• Deliver technical advice and capacity building to governments, partners and Lumos teams

• Develop guidance, training materials and learning products

• Support evidence generation and knowledge sharing across programmes

• Contribute to donor proposals and programme reporting

• Represent Lumos in international technical networks and partnerships

About you

You are a collaborative and experienced professional with deep expertise in childcare reform or child protection programming and a strong commitment to children’s rights.

You will likely bring:

• Significant experience working in child protection, care reform or related international development programmes

• Experience working with governments or large institutional partners

• Strong analytical, facilitation and communication skills

• Experience developing training, technical guidance or policy materials

• Ability to work effectively across cultures and global teams

• Excellent written and spoken English

• Willingness to travel internationally when required

Additional languages and experience working across multiple countries are an advantage.

Salary: Competitive, depending on experience.
The advertised salary range applies to candidates based in the UK. For candidates exceptionally appointed in another Lumos country office (Colombia, Kenya, Moldova or Ukraine), salary will be benchmarked and aligned with local market conditions and Lumos’ country-specific salary framework.

Location

London (UK) preferred. Exceptional consideration may be given to candidates based in Lumos country offices in Kenya, Colombia, Moldova or Ukraine.

Candidates must have the right to live and work in the country from which they apply.

Contract

Fixed-term until 31 December 2027, aligned with Lumos’ current strategy, with potential extension subject to funding.

Why join Lumos?

This is a unique opportunity to contribute to a bold global mission during a period of organisational growth and impact. You will work alongside passionate international colleagues committed to ensuring children grow up in families and supportive communities.

Benefits vary by location and include flexible working arrangements, generous leave provisions, learning and development opportunities, and wellbeing support.

Safeguarding and Inclusion

Lumos is committed to safeguarding children and adults at risk and operates a zero-tolerance approach to abuse, exploitation and harassment. Employment is subject to appropriate checks and references.

We are committed to equality, diversity and inclusion and encourage applications from candidates of all backgrounds.

How to apply

Please submit your CV and cover letter through the application portal. Only shortlisted candidates will be contacted.

Are you passionate about creating meaningful volunteer experiences and confident communicating clearly and thoughtfully in complex situations?

Do you enjoy using your judgement, analytical thinking and a development focused mindset to improve how volunteers are supported and managed?

Samaritans is looking for two dedicated Volunteer Experience Advisors to join our dynamic team and help shape the future of volunteering across our network. Our incredible volunteers run more than 200 branches and locations across the UK and Ireland. They offer their time to help to deliver our 24-hour emotional support service to callers in many ways, from answering telephones and emails, to fundraising, generating publicity, administration and finance.

​

About the Role

Our Volunteer Experience Team support over 20,000 volunteers and no two days are the same. You’ll be responsible for supporting our network of volunteers and volunteer leaders in engaging and managing volunteers, as well as involved in a variety of creative new projects helping us to provide a positive and rewarding experience for anyone that gives their time to Samaritans.

You’ll play a key advisory, analytical and development focused role, supporting volunteers and volunteer leaders on all volunteer management matters, including sensitive and sometimes complex situations. You’ll also deliver impactful initiatives and projects that strengthen and enhance the volunteer experience, helping shape the ongoing development of Samaritans’ volunteer management and support practices.​

Contract terms

• £30,000 - £35,000 per annum

• Permanent

• Full time (35 hours per week)

• Hybrid working: Linked to our Ewell (Surrey) office
• In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.
• We are passionate about flexible working, talk to us about your preferences
   

What you’ll be doing

• Providing expert advice and guidance to branches and regions on all volunteer management matters.
• Analysing complex or sensitive situations to identify key issues, risks, and appropriate courses of action.
• Developing and delivering initiatives and projects that strengthen and enhance the volunteer experience at Samaritans.
• Drafting clear, well-structured and professional written communications, including reports and formal correspondence.
• Supporting learning, training and resources that build confidence and capability in Volunteer Leaders.
• Contributing to the development and refinement of volunteer policies, processes and guidance.
• Supporting the fair, balanced and proportionate handling and effective resolution of volunteer concerns and complaints
• Identifying themes, risks, and organisational learning opportunities to inform continuous improvement.
• Working collaboratively with colleagues and stakeholders across the organisation.

​You’ll ideally bring:

• Experience working with or supporting volunteer, or advising on people related matters.
• Strong analytical skills and the ability to interpret complex and sensitive situations, producing analysis and meaningful conclusions.
• The ability to exercise sound judgement and take a balanced, proportionate approach.
• Excellent written and verbal communication skills
• Strong project management experience, including the development and delivery or improvement focused initiatives.
• A proactive, solutions focused and improvement-oriented mindset
• Knowledge of principles of natural justice and complaints management, and effective people resolution good practice.
• Experience of providing advice, training or support on volunteering matters.
• Experience and understanding of navigating organisational risk and safeguarding related volunteer matters .
• Report writing and presentation skills.
• Experience in prioritising workloads and working to deadlines with speed and accuracy.

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Why Samaritans?

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure. You can also visit our careers website to access this.

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans. 

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Apply now

If this sounds like the opportunity for you, please apply. You will be asked to some answer short application questions and to upload your CV.

​Applications close: Tuesday 10th March 2026 at 09:00am

Interviews: w/c 16th and/or 23rd March 2026

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At Samaritans, human connection is at the heart of everything we do.

We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.

We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.

We are looking to employ a Housing and Welfare Benefits Advisor for Camden Disability Action's Social Welfare Advice services. You will have at least two years' experience providing welfare rights advice and housing casework and have up-to -date knowledge of welfare benefits and housing law, especially relating to Disabled adults.  Your role will be to identify potential income maximisation and provide the support needed to get benefits correctly assessed, and assisting with appeals as well as supporting Disabled people with housing support, including homelessness prevention measures.  You will work in a holistic way, managing and holding complex cases and advocating for clients across statutory services, specialist advice partners and community organisations.

You will be committed to learning more about the Social Model of Disability and you will share our vision for a radically inclusive world where people with differences are never disabled by the society in which they live.

The post is currently funded for 12 months, however it is an organisational priority to secure ongoing funding for this role and to keep growing the size and scope of our advice team.

The role is advertised as hybrid and a minimum of 2 days on site in the NW5 1LB office is essential.

Deadline for applications is Monday 23rd March 5pm. Interviews will be held on Tuesday 31st March and Wednesday 1st April.