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Remote
£27,000 per year
Full-time or part-time (30 - 35 hours per week, covering shift patterns between 8am and 8pm Mon – Fri)
Permanent
Job description
This job empowers our automotive family to live their best life by being the first point of contact for individuals seeking support. The role provides high quality information, advice and guidance, helping individuals to identify solutions, access appropriate services to improve their wellbeing, and make a positive change in their lives through a person centred approach.
Job Overview
· Act as the first point of contact for individuals accessing Ben's services, delivering a professional, compassionate and person-centred experience.
· Identify needs, provide information, advice and guidance, and practical support across a range of wellbeing issues.
· Manage all enquiries, ensuring timely intervention, effective signposting and referrals to internal and external services.
· Identify when urgent/critical intervention is required following SASH or Safeguarding processes.
· Work collaboratively with colleagues and partner organisations to ensure individuals receive coordinated and impactful support.
Key responsibilities:
· Deliver high-quality information, advice and guidance (IAG) that enables individuals to make informed decisions and access appropriate support.
· Conduct thorough, person-centred assessments, identifying risks, vulnerabilities and safeguarding concerns where appropriate.
· Manage enquiries effectively, ensuring support is delivered within agreed service standards and timescales.
· Maintain accurate, timely and confidential records on Ben's CRM system.
· Provide effective referrals and handovers to Case Management, Specialist Services and external partner organisations.
· Refer / signpost individuals where relevant to access welfare benefits, statutory services, financial assistance and community-based resources.
· To keep abreast of changes in legislation of Welfare Benefits and Statutory Provisions.
· Promote safeguarding best practice in line with Ben’s Safeguarding and Suicide and self-harm policies at all times,
· Build and maintain positive relationships with referral partners, external agencies and stakeholders.
· Contribute to service development through sharing feedback, identifying trends and suggesting improvements.
· Support the delivery of excellent customer service, ensuring every interaction is professional, empathetic and responsive.
This job description is not intended to be an exhaustive list of responsibilities and will be regularly reviewed and amended as necessary.
Our Values
· Passionate
· Respectful
· Inclusive
· Driven
· Empowered
Job Specific Competencies
Technical knowledge:
· Understanding of Information, Advice and Guidance (IAG) principles and practice.
· Understanding of statutory services and community support provision.
· Knowledge of safeguarding legislation and best practice relating to vulnerable adults and children.
· Experience using CRM systems and maintaining accurate case records.
· Good understanding of data protection, confidentiality and GDPR requirements.
· Proficient in Microsoft Office applications and digital working practices.
Skills:
· Excellent communication, listening and interpersonal skills.
· Ability to manage a varied workload and prioritise competing demands.
· Strong problem-solving and decision-making abilities.
· Strong organisational and time-management skills.
· Ability to build effective relationships with individuals, colleagues and external stakeholders.
· Resilient, empathetic and customer focused.
Qualifications required:
· Level 2 Information, Advice and Guidance qualification or willingness to work towards.
· GCSE (or equivalent) English and Mathematics.
· Commitment to ongoing professional development.
Experience required
Essential:
· Experience working in a customer service, helpline or support environment.
· Experience working within community support, social care, welfare, advice or guidance services.
· Experience supporting individuals using a person-centred approach.
· Knowledge and experience of safeguarding vulnerable adults and children.
· Experience of working with confidential and sensitive information.
· Experience using case management or CRM systems.
Desirable:
· Experience working within a charity, health and wellbeing, social care or not-for-profit environment. .
· Experience managing your own caseload in a holistic manner
· Experience of completing needs assessments
· Understanding of welfare benefits and statutory support services.
· Experience developing relationships with partner agencies and external stakeholders.
This job is suitable for someone who…
· Shares our ambition to save the lives of our automotive family, with a passion and commitment to using data and insights to make a positive difference to people’s lives
· Is proactive and enjoys interacting with people.
· Has values which align with the organisations core values and is committed to upholding high standards of integrity and accountability.
· Is passionate about people and their importance in making an organisation successful.
· Has empathy with Ben’s mission, vision and values.
· Can be supportive and inclusive to all team members in Life Coaching and the wider team at Ben.
· Is professional, supportive, and inclusive to all individuals accessing support.
· Can hold appropriate professional boundaries.
· Will engage with continuous professional development and maintain professional registration or membership (when applicable), to improve knowledge, develop self-awareness and enhance professional skills.
· Seeks to enhance and continuously improve self and the services we provide.
· Is flexibility and be adaptable.
· Is conscientious and motivated to deliver to deadlines.
· Is creative and take a solution focused approach.
· Is open and honest and demonstrate integrity.
· Has a desire to help and support others.
· Is approachable.
· Is passionate about the services we deliver.
Application Instructions
If you require reasonable adjustment during the interview process and are contacted about the role, please inform our team so we can take steps to provide the support you need.
Organisation
Ben - Motor and Allied Trades Benevolent Fund
View profile
Registered Charity
51 - 100
Registered Charity
51 - 100
To make a positive difference to people's lives within the automotive industry.
Posted on: 19 August 2026
Closing date: 04 September 2026 at 12:00
Tags: Administration, Advice / Information, Communications, Customer Service, Data Entry, Helpline, Mental Health, Safeguarding
The client requests no contact from agencies or media sales.
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Job description
Salary – Grade 4 - £35,581 per annum, pro rata for part time
Hours: 1 x part time - 28 hours per week - can be worked flexibly
Contract: Fixed term until end of March 2028
Location: Home Worker with occasional travel to Manchester, Birmingham or Sheffield
Closing date: Thursday 27th August 2026 at 11:30pm
Are you a customer-focused individual with recent experience of providing specialist level debt advice? Then join Shelter as a Specialist Debt Adviser supporting client-facing debt advisers with their complex casework, contributing to resources and helping us to influence the debt advice sector.
About the Team
Our Specialist Debt Advice service works with front-line debt advisers based across England & Wales, providing support with their complex case work. The service currently operates between 9-5 Monday to Friday, with advisers offering live support to clients on a rota basis throughout the week.
About the Role
As a Specialist Debt Adviser, you will be responsible for handling phone and email enquiries to the service, using diagnostic questioning to fully establish the caller's enquiry and providing detailed and timely responses. We'll also rely on you to identify and act upon any emergency enquiries and prioritise your workload accordingly. Helping our Team to produce written and on-line content and provide service users with the latest developments in debt regulation, policy and good practice will be important too.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
You are someone who champions user-focused advice and who can take complex language and processes and make them easy to understand for professional advisers and other audiences. You will need excellent all-round understanding of debt advice, with experience of producing written and on-line resources, including guidance documents, webinars and attendance at networking events, providing service users with the latest debt regulation, policy and good practice. You have good typing skills and proficiency using Microsoft office applications and case management and reporting systems.
Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
How to Apply
Please submit your work history and a supporting statement with responses to the four 'About You' points outlined in the job description. The supporting statement should be no more than 1500 words in total. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:
· We prioritise diversity and have an inclusive and open mindset
· We are open to risk and learning from our experiences
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Organisation
Posted on: 12 August 2026
Closing date: 27 August 2026 at 23:30
Job ref: shelter/TP/1712/181
Tags: Advice / Information, Advocacy, Housing, Homelessness
The client requests no contact from agencies or media sales.
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Job description
About the role
We are looking for someone solutions-focussed with expertise in delivering needs-led specialist support services to be our new National LGBT+ Independent Sexual Violence Advocate.
This role builds on work that we have been doing for decades to support and empower LGBT+ people who have experienced sexual violence. Your work will enable LGBT+ people to feel supported, heard and empowered in the face of abuse and violence, and pave the way to a safer future for our community.
You will work directly with LGBT+ victims/survivors, offering them a space to talk and think through options, helping them plan what they want to do, and offering assistance in getting what they need from services. Your work will focus on needs specifically related experiences of sexual violence, including issues such as wellbeing, support with the criminal and civil justice process, safety and access to other services to enable survivors to cope and recover. You will be empathetic and thoughtful in your approach to understanding your clients’ needs, while remaining boundaried and mindful of self-care.
You will sit alongside our other advocates supporting LGBT+ people facing abuse or violence. You will work with mainstream services to ensure the voices and experiences of LGBT+ survivors are represented in order to make change for our community at a local and national level. You will also work closely with key partner organisations by attending meetings and have the opportunity to take part in external work to ensure a joined-up approach among services working with LGBT+ people facing abuse and violence.
For more information on this role please download the attached job description on the next page.
Location:This is a remote post, working from home. The role will include travel to our London building and occasional travel across the UK (Averaging the need to travel into London one day a month).
Galop will cover the cost of any extra expenses regarding this in line with our expenses policy
Hours: Full Time (35 hours per week)
Contract: Fixed-term until 31st March 2027
Reports to: National Advocacy & Support Manager/National Team Lead
Salary: You will start on scale point F1, £28,330.41 per year
Closing Date: Applications should be submitted by 10am 1st September 2026
Interviews will be held on 16th September 2026 via Microsoft Teams
REF- 230 111
We are looking for someone solutions-focussed with expertise in delivering needs-led specialist support services to be our new National LGBT+ Independent Sexual Violence Advocate.
This role builds on work that we have been doing for decades to support and empower LGBT+ people who have experienced sexual violence. Your work will enable LGBT+ people to feel supported, heard and empowered in the face of abuse and violence, and pave the way to a safer future for our community.
You will work directly with LGBT+ victims/survivors, offering them a space to talk and think through options, helping them plan what they want to do, and offering assistance in getting what they need from services. Your work will focus on needs specifically related experiences of sexual violence, including issues such as wellbeing, support with the criminal and civil justice process, safety and access to other services to enable survivors to cope and recover. You will be empathetic and thoughtful in your approach to understanding your clients’ needs, while remaining boundaried and mindful of self-care.
You will sit alongside our other advocates supporting LGBT+ people facing abuse or violence. You will work with mainstream services to ensure the voices and experiences of LGBT+ survivors are represented in order to make change for our community at a local and national level. You will also work closely with key partner organisations by attending meetings and have the opportunity to take part in external work to ensure a joined-up approach among services working with LGBT+ people facing abuse and violence.
For more information on this role please download the attached job description on the next page.
Location:This is a remote post, working from home. The role will include travel to our London building and occasional travel across the UK (Averaging the need to travel into London one day a month).
Galop will cover the cost of any extra expenses regarding this in line with our expenses policy
Hours: Full Time (35 hours per week)
Contract: Fixed-term until 31st March 2027
Reports to: National Advocacy & Support Manager/National Team Lead
Salary: You will start on scale point F1, £28,330.41 per year
Closing Date: Applications should be submitted by 10am 1st September 2026
Interviews will be held on 16th September 2026 via Microsoft Teams
REF- 230 111
Organisation
Posted on: 04 August 2026
Closing date: 01 September 2026 at 23:59
Job ref: 230111
Tags: Advice / Information
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Job description
Money and Benefits Adviser
We are looking for a dedicated and experienced Generalist Adviser working as a Money and Benefits Caseworker.
This is an exciting opportunity to provide specialist welfare benefits advice and casework to people affected by cancer, helping them navigate financial challenges and access the support they are entitled to. Working as part of a compassionate and professional team, you will play a vital role in reducing financial hardship and improving wellbeing for clients at some of the most difficult times in their lives.
We welcome and encourage applications from people of all backgrounds as the organisation is proud to be a Disability Confident Employer and holds the Derbyshire LGBT+ Rainbow Accreditation
Position: Generalist Adviser
Location: Derbyshire (Remote working with travel to healthcare and community settings and quarterly meeting in the local office)
Salary: £29,806.00 per annum, pro rata
Hours: Full-Time (37 hours per week) Contract: Permanent
Closing Date: 21st August 2026
About the Role
We're looking for highly motivated and committed individuals to provide specialist advice and representation on welfare benefits, grants and financial support, managing a caseload that includes complex cases, mandatory reconsiderations and appeals. The Money & More Benefits Caseworker supports clients across all stages of the cancer pathway, including diagnosis, treatment, palliative care and end-of-life support. You will deliver advice through a range of channels including telephone, email, digital platforms and face-to-face appointments within healthcare and community settings.
Key duties include:
· Deliver specialist welfare benefits advice and casework.
· Manage a varied caseload, including complex benefit appeals and tribunal work.
· Support clients to maximise income through benefits, grants and other financial assistance.
· Advocate and negotiate on behalf of clients with third parties.
· Work collaboratively with healthcare professionals, community organisations and partner agencies.
· Maintain accurate case records and meet quality assurance standards.
· Contribute to service development, research and campaigns work.
About You
The ideal candidates will have:
· Significant experience providing welfare benefits advice and casework, including Mandatory Reconsiderations and Appeals
· A strong understanding of welfare benefits legislation and financial support available to vulnerable clients
· Experience supporting vulnerable people using a person-centred and empathetic approach
· Experience managing a caseload and achieving targets and deadlines
· A commitment to equality, diversity and inclusion
· Excellent communication skills both written and verbal
· A non-judgemental, empathetic approach to people
· Strong IT and digital skills, with the ability to learn new systems quickly
Successful candidates will be required to undertake an Enhanced Disclosure and Barring Service (DBS) check and provide proof of Right to Work.
About the Organisation
Join a local charity that provides free, confidential, independent and impartial advice to everyone across Amber Valley, Chesterfield, Derbyshire Dales, Erewash and High Peak.
This advice can help people find a way forward with their problems, whoever they are, whatever the problem.
What is on offer:
The charity offers a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth:
· Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas
· Buy/sell leave scheme: Flexibility to buy or sell up to one week of leave each year (pro rata)
· Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks
· Contractual sick pay: depended on length of service
· Long service rewards: Extra leave and gift cards after five years of service and beyond
· Workplace pension: Auto-enrolment into our pension scheme
· Hybrid working: the option to work from home, if it works for you and for the team
Successful candidates will be required to undertake a Disclosure and Barring Service (DBS) check and provide proof of Right to Work. Please note that the organisation does not hold a sponsor licence.
Other roles you may have experience of include Money and Benefits Adviser, Money Advisor, Benefits Advisor, Housing Advisor, Cancer Support, Cancer Advice and Support.
Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP
Organisation
Posted on: 24 July 2026
Closing date: 21 August 2026 at 23:30
Job ref: 8687 - CJ
Tags: Advice / Information, Finance, Social Care / Development, Advocacy, Customer Service, Housing, Customer support, Health / Medical, Wellbeing, Social / Support Work
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