Advisor Jobs

Reporting into the Head of People Development, this role is an excellent opportunity for someone who already has a strong foundation working in the specialist field of learning and development.  In close collaboration with colleagues, including another People Development Advisor, a team Coordinator and the People Business Partners, this role has been created to support all aspects of professional development for NT staff.

The primary focus of the role will be to provide accurate guidance and support for NT colleagues, to help them to access the training and development they need; either through our in-house core curriculum, or externally delivered training. The role will also be responsible for the management of our online mandatory training curriculum and will support the management of our newly installed Learning Management System.

The successful candidate will have the following: 

• Demonstrable experience working in a specialist Learning and Development or People role
• Experience of building strong relationships with colleagues, key internal stakeholders and external learning suppliers
• Experience evaluating the effectiveness of L&D programmes / interventions
• Working knowledge of current L&D and / or organisational behaviour theories
• Experience of preparing verbal and written presentations to colleagues, stakeholder and / or other clients
• Experience of successfully managing complex projects

If that sounds like you, this may be the role for you!

The closing date for the receipt of a completed application is Friday 27th September 2024 at 12 noon

This role will support the delivery of the personal health budget (PHB) brokerage service in East London, run by Core Arts. As part of the PHB team the successful candidate would support to provide a high quality, person- focused, efficient PHB brokerage service 

Post Title: Personal Health Budgets Advisor–

Hours: Full Time one year fixed term contract.

Based:  Home based and at Hackney

Salary: £26,000-28,000k (Scale) full time - 35 hours p/w

Responsible to: PHB Operational Lead

Summary

Core Arts Mental Health Creative Charity are looking for a Personal Health Budgets Advisor  to join our expanding team.

This role will support the delivery of the personal health budget (PHB) brokerage service in East London, run by Core Arts. As part of the PHB team the successful candidate would support to provide a high quality, person- focused, efficient PHB brokerage service. The post-holder will be responsible for ensuring personalised support plans are processed by the brokerage service and the financial management is clearly explained and accessible to PHB holders and referrers. You will respond to PHB queries and manage a case load of PHB referrals, ensuring that they are processed efficiently. Your day-to-day work will be primarily desk based, liaising with mainly clinicians and sometimes budget holders to support the PHB process. You will support training and awareness delivery to teams and work with the team in developing increasing involvement with PHB holders.

The NHS long-term plan intends for personalised care to be ‘business as usual’ therefore opportunities for PHBs are increasing, this service works closely with mental health teams (ELFT) and the PHB lead.

Personal health budgets (PHBs) are a way of personalising care, based around what matters to people and their individual strengths and needs, and their recovery plans. It is an amount of money for a person to purchase an item, activity or package of care agreed between them and their health team. They give people more choice, control and flexibility over their support, allowing them to develop a package of care tailored to what will help them to be well and stay well. Personal health budgets allow for creativity and personalisation. The PHB team support processing requests so people can access the items or activities to support recovery goals.

Key responsibilities

• Process PHB referrals efficiently, ensuring requests are person-centred and recovery focussed outlining personalised recovery goals/ plans
• Offer support and guidance to clinicians on personalised support and how to make referrals to the PHB service- communication would be over the phone, email and online and in-person meetings.
• Deliver training in partnership with ELFT to clinicians about PHBs and how to make a referral and hold awareness sessions to raise the profile of PHBs.
• Ensure that the referral process is streamlined and each stage of a PHB is communicated to ensure responsive budgets to referrals.
• Monitor the online platform Patients Know Best (PKB) for any queries from budget holders about their PHB.
• Keep accurate and up to date records of PHBs on the case management system to support the PHB process and with evaluation.
• Work with finance team to ensure PHBs funds are released quickly and accurately, and risks are identified and managed appropriately.
• Collect case stories to raise the profile of PHBs and demonstrate the impact of the service.
• Work as a team to ensure all referrals are responded to and feedback around approval or process are communications effectively
• Work in partnership with ELFT to ensure successful joint working

General responsibilities

· Work to our mission, vision, and values.

· participate in team meetings and training

· team approach including solution focussed discussions and practice

· Participate in personal, team and organisational development.

· Input and use database to its fullest to ensure monitoring and reporting is accurate

· Keep to our policies, including health & safety, safeguarding and risk regulations

· Carry out other projects and tasks as needed.

Person specification

We welcome applications from people with transferrable skills and qualities, and people with diverse employment histories and personal backgrounds.

E: A good understanding of personalised care and the impact that has on health and wellbeing.

E: Experience of working with people with mental health issues and an understanding of the difficulties they face.

E: Excellent organisational and IT skills including database experience.

 E: Ability to multi-task and manage a case load, demonstrating skills in prioritisation.

E: Excellent interpersonal and communication skills; experience of communicating with a wide variety of people over the phone, email, online and in-person.

E: Ability to work as part of a team and on your own initiative and prioritise your workload.

E: Ability to identify areas for improvement and problem solve with the PHB team.

E: Ability to guide others and relay accurate and useful information to referrers and in training environments

D: Experience of using and managing a case management system.
D:  Experience and understanding of direct payments or personal health budgets.
D:  Knowledge of mental health services, including current issues in policy and practice.

How to Apply

Include your  CV and a covering letter explaining how your experience meets the job description. We only accept applicants who upload both CV and covering letter. It’s a legal requirement that you are eligible to work in the UK.

 

 

Contract: Permanent, Flexible working arrangements considered (3.5 to 5 days a week)
Location: The successful candidate will be required to live within a commutable distance to the Bradford, Peterborough or Camberley office with travel to other sites as required.
Salary: The spot salary for this post is £43,322 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.

First round interview will take place on Tuesday 8th October.

Our client believes everyone has the right to a safe, secure and warm place to call home. Are you ready to help them deliver lasting change for their customers?

They’re looking for a Policy Advisor to join their Strategy, Policy & Insights team. As their Policy Advisor, you’ll be responsible for supporting the development and reviewing of policies that support the strategic objectives of our client.

This role will support the Senior Policy Advisor with extensive research, stakeholder engagement, and the creation of evidence-based policy recommendations to ensure that our client meets its regulatory and legislative requirements, enhances service delivery, and promotes sustainable housing solutions.

To be successful the Policy Advisor will need to work closely with the Senior Policy Advisor to ensure policies are fit for purpose, understood, and followed by all relevant colleagues. 

This is an exciting opportunity as you’ll be involved in setting up and shaping our client's Policy function, supporting their Corporate Strategy of delivering lasting change. This is a dynamic role with a national remit.

You’ll also receive:

- 28 days paid holiday plus bank holidays per year (pro-rata for part time) rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion).
- Employee Assistance Programme.
- "Hapi" Benefits App with multiple discounts. 
- Cycle to work scheme.

What skills/behaviours do you need to be a Policy Advisor?

- Proven experience in policy development, research, and analysis within the housing sector
- Strong understanding of housing legislation, regulations, and best practices.
- Excellent analytical, writing, and communication skills.
- Ability to work collaboratively with a wide range of stakeholders.
- Strong project management skills and the ability to manage multiple priorities.
- Ability to adapt to changing priorities in a dynamic environment

They’re a keen promoter of agile working and encourage working from home, as long as they meet their customers’ needs. They’ll provide you with the equipment and software you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.

Who is our client?

Our client believes that everyone should have access to an affordable, sustainable, and safe home, and their work across the country aims to do just that.

They’re a national organisation, but with a community focus. They were formed in 1966 and have grown in the time since, and now provide homes and services to over 40,000 customers.

They understand the impact their work can have in creating better places for people to live by providing well-designed housing, which is in short supply, and building sustainable communities where people choose to live. They are proud of their Homes England Strategic Partnership, which allows them to build even more homes in areas of housing need.

But they are not just about building new homes. They invest in their existing homes to make sure they offer their customers the very best in living standards by adapting to meet new ideas, environmental changes, new regulations for safety and security and modern technology to make them a home for life, in every way their customers need them to be.

Caring for their customers also means caring for their environment. With their ambitious energy-efficient development plans, and their retrofitting projects which are modernising their current homes; they are putting sustainability at the fore so that they can drive value for customers now and in the future.

As anchor institutions in the communities where they work, it’s important they leverage partnerships and seek opportunities for customers that provide the foundations for better living. They build relationships which accelerate and advance their work to ensure customers are supported if they need it and can be happy living in their homes. Their new operating model puts their colleagues in the heart of their communities. They are committed to building strong relationships with their customers and they work alongside them to co-curate the services they deliver.

They never stop evolving – they are ambitious and driven and understand that great performance is a product of an inclusive and supportive environment, where colleagues can thrive and achieve their best. With a new people strategy and corporate strategy which will sets out their commitments from 2024-2027, it’s an exciting time to join our client.

If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met. Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold sponsorship.

You may have experience in the following roles: Public Policy Advisor, Housing Policy Analyst, Regulatory Affairs Specialist, Policy and Research Officer, Strategy and Policy Advisor, Government Relations Advisor, Policy and Advocacy Manager, Policy and Communications Advisor, Senior Policy Advisor, Urban Planner, Policy Research Analyst, etc.

REF-216 748

We want a world where no one dies from hunger. Life-threatening hunger is predictable, preventable and treatable. Join Action Against Hunger and together we will stop it in its tracks.

Action Against Hunger is an optimistic, inspiring place to work. We want passionate and dedicated people to help build a better world. We’re a creative team made up of people with a wide range of talents, styles and expertise. But we are united in our relentless dedication to end world hunger.  No challenge is too big. With you we can do it.  Join us.

Action Against Hunger UK invested in an accelerated the roll-out of the best approaches to prevent and treat severe acute malnutrition. This includes ensuring that operational research is supported by robust costing and cost-effectiveness analysis. The Research Adviser will work within theNutrition Unit of the Operations Department at Action Against Hunger UK.

As Research Advisor you will: 

1. Support or lead the implementation of a wide range of research projects (including evidence synthesis, economic evaluation, programme evaluations, clinical trials, coverage surveys, Link NCAs and community studies)
2. Support the development of new research projects which includes building research partnerships 
3. Support evidence dissemination, knowledge management, research uptake activities as well as the development of training materials. 

You will be involved in internal projects and external consultancy projects. In addition to members of the Nutrition team, you will work with external partners which might include other NGOs, academic partners, UN agencies and independent consultants. You will apply analytical skills, strong technical experience and enjoy a flexible and adaptive working environment, while supporting the positioning of Action Against Hunger as a key reference on nutrition assessments and research. Most importantly, you will work with a very caring team which holds kindness and professionalism at its core.For more detailed information on the roles, please download the attached pdf Job descriptions.

Closing date: 30 September 2024 at 23:30    Interview Date: Between 07/10/2024 and 11/10/2024.

Please read the following carefully before making your application:

Then all you need to do is send your CV and write a covering letter explaining why you want the job and how your skills and experience make you the right person for the role. Please specify in the application which role you are applying for.

• For further information on pay and employee benefits please visit our careers page on our website
• As a UK based position, candidates must have the right to work in the UK
• We welcome applications from all sections of the community and we encourage as broad a range of candidates as possible. If you need any additional support to help you through this process, please let us know (contact details in the job pack)
• Due to the high volume of applications we receive, we will only contact shortlisted candidates, within two weeks of the closing date Unfortunately, we cannot provide individual feedback
• If you experience any technical difficulties in submitting your application, please contact the charityjob helpdesk.

Employment Advisor

Programme Overview

The Restart programme offers enhanced support to Universal Credit claimants who have been out of work for at least 6 months to find jobs in their local area. Starting at the end of June 2021, it will benefit more than 1 million Universal Credit claimants who are expected to look for and be available for work but have no sustained learnings. The scheme will provide up to 12 months of tailored support for each participant. Palladium will work with employers, local government, and other partners to deliver tailored support for individuals.

There are two roles, one based in Southampton and the other based in Eastleigh

The Employment Advisor will play a vital role in the success of the programme. They will be in charge of managing a case load of customers, working with them to create and follow an individualised workplan towards sustained employment. They have the ability to be a catalyst for change and really empower people to progress.

Primary Duties and responsibilities:

• Take responsibility and accountability for customers as assigned and working with them through to employment. This will include:
•  Assessing the customer’s starting position to decide how to best meet their needs. 
• Building rapport and a positive working relationship with each customer.
• Creating and following through with individualised action plans ensuring appropriate and effective activity is undertaken by each customer.
•  Address customer’s personal constraints to employment, providing challenge, advice, and guidance where appropriate to develop customers capability in the recruitment process ensuring they have the necessary skills and confidence to secure employment.
•  Identify, structure, and recommend vacancy and training solutions, working in close consultation with the team to meet the specific needs of customers and employers.
•  Maintain customer records to a required quality standard to ensure the customer journey is documented in accordance with our quality standards and contractual requirements.
•  Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc
• Meet personal performance targets, Key Performance Indicators and all Quality and Compliance measures by delivering high quality employability provision to customers, both remotely and face to face
• Develop relationships and networks with key stakeholders including employers, Job Centre teams and provisions and funding providers to ensure smooth operation of all processes.

Skills and experience:

Required

A passion for working with people and have a solution focused approach

Experience of working in a customer focused, target driven environment.

Experience of providing one to one support and coaching to individuals with the ability to constructively challenge where needed.

A level of independence and professionalism to work independently and in a small team;

Detail-oriented with strong organisational skills;

Interest in welfare to work

Desirable

Educated at university degree or alternatively have a demonstrated track record of performance and success in target driven sales, customer service or case-management roles

Knowledge of the employment market in their area.

Key Competencies:

Creative intelligence; 

Ability to motivate, challenge and inspire; 

Proactive and solution focused;

Excellent communication skills; 

Performance and target focused; 

Excellent organisation and prioritisation skills; 

The determination and drive to want to make a positive difference.

Location and compensation

There are two positions available, one based in our Southampton office and the other in the Eastleigh ffice. 

Compensation: You will receive a salary in the range 25,500-29,000 GBP per annum, complemented by a comprehensive benefits package including private health insurance and up to 10% employer pension contributions.

**Applications will be reviewed on a rolling basis so please apply early if you would like to discuss this role with us.

Company Overview:

You would be joining Palladium, a global impact organisation, with 3,000 employees in over 90 countries. We are a mission-driven business, for whom the impact of our work is as important as the commercial return; the common feature of all our work, regardless of contract size, is the requirement that it contributes to positive social and economic impact. We simply call this ‘Positive Impact’. For the past 50 years, we have been helping our clients to see the world as interconnected in over 90 countries- by formulating strategies, building partnerships, and implementing programs that deliver lasting positive impact. We are experienced in implementing large, complex programmes supporting refugees in different elements of their integration journey and are currently delivering 30 programmes for the UK Government.

Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Should you require any reasonable adjustments or accommodations to be made due to a disability or any other circumstance, please let us know.

Safeguarding - We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.

Palladium is a Real Living Wage Employer.

Role: Trainee Debt Advisor
Duration: 6 months fixed term contract
Salary: £27,000
Hours: 35 per week, 9am – 5pm Monday to Friday
Location: London (Hybrid)

We are delighted to be working with a debt advice and education charity to recruit a Trainee Debt Advisor.
About the role:

As the cost-of-living crisis continues to impact millions of people across the UK, we are recruiting new team members to help meet the growing demand for debt advice and support. You will help prevent homelessness, reduce food and fuel poverty and ensure clients are supported through vulnerable circumstances with empathy and dignity.

Key Responsibilities:

• Deliver a professional, impartial, pragmatic and outcome focused advice service to all clients.
• Give advice on the following areas:
o Income maximisation
o Budgeting
o Priority debts
o Unsecured debts
o Debt solutions
• Identify client vulnerabilities and prioritise household emergencies.
• Provide comprehensive advice, next steps and actions in a way that the client can easily understand.
• Signpost or refer to the appropriate party at the earliest opportunity.
• Maintain punctual, accurate and compliant records using our case management system.
You will be provided with training, which will enable you to meet the needs of the role and progress to accredited advisor standard, Training will be ongoing and by a variety of methods including in-house, courses, webinars and e-learning.

You will have:

• Strong, proven customer service skills
• The proven ability to build rapport and empathise with clients from a variety of circumstances.
• The proven ability to deal calmly and professionally with difficult situations, e.g., Supporting clients at risk of imminent enforcement action, facing emotional distress and or suffering from mental health or physical health challenges
• A positive, resilient and pragmatic attitude
• Consistent attention to detail and ability to adhere to necessary guidance and rules
The above do not need to be gained in a financial advice role, we welcome applications from candidates who have been in client facing roles and have a genuine desire to assist others.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

As an expert in people safety and secutrity, you will enable us to serve the persecuted church well, by finding the right balance between keeping our people as safe as we can and still being free to do everything we need to do and go anywhere we need to go as a ministry. 

You will work across the various entities within the organisation, to take a holistic view on advising managers and staff on safety and security. You will analyze and advise on security incidents, enable greater organizational learning and awareness, and help managers and staff to comply with agreed security procedures, while working cross-culturally. In the event of a crisis situation, you will advise on all aspects of handling the situation. You will be fully aligned with the core values of Open Doors and have a passion to serve the Persecuted Church. This role reports to the Director of People and Culture.

Your key responsibilities

·Advise proactively on identified threats and risks, and on specific staff safety and security matters on request.

·Provide a cross-organization perspective on how staff safety and security management can improve.

·Promote a culture of safety and security.

·Encourage an approach to compliance with our global security policy and handbook, which respects the need for organisational responsibility as well as the calculated acceptance of necessary risks.

·Provide advice in any crisis situation, including as part of a crisis management team.

·Maintain a record of staff safety and security incidents and near-misses, and analyze learnings and trends.

·Develop security-related learning needs analyses, and enable learning solutions.

·Support and work together with regional and local staff security experts and point persons.

Your profile

·Committed Christian with a heart for the Persecuted Church.

·Relevant education and experience.

·Able to provide advice and practical support on a wide range of safety and security matters.

·Able to work practically and give advice in critical situations.

·Analytical and abstract thinker.

·Excellent communicator and influencer, able to work with people at all levels in an organisation and in different cultures.

·Experience of managing change and providing or facilitating learning.

·Result- oriented with proven project management skills and the ability to deliver on time.

Our offer

Working at Open Doors means that you are actively involved in serving the worldwide Persecuted Church. We offer you a versatile position in an international, dynamic environment, a professional team and the opportunity to grow professionally and personally. As a global organisation we are used to combining working from home with working from the office and to have flexible working hours. The role can be based in the UK, US, Netherlands or any existing Regional or Country office location on approval.

Overview of Role:

As Human Resources Advisor you will be joining a small, friendly and supportive HR team providing advice and support to managers and staff across the full range of employee life-cycle activities. This is a maternity cover post, so is offered on a fixed term contract for 12 months. As this is a short-term contract, we are looking for someone with HR experience at this level who can also embody our culture as a charity with a Christian ethos.

You will provide HR advice and support, to our Centres of Mission (CoM) (which are local projects run in partnership with Diocese to share the Good News of Jesus); our central services team in Sheffield known as Co.Lab; and our Sheffield based conference centre and accommodation.

The HR Advisor will play a key role in developing and strengthening the relationship between the staff, line managers and HR and ensure we deliver an effective HR service which is aligned with the service to the wider organisation. The post holder will work closely with managers in making sure the Christian ethos and values of Church Army are part of their culture and practice as line managers.

This role suits someone who is a HR generalist with strong knowledge of key HR practices including recruitment and retention, employee relations and development and training. The ideal candidate will be experienced in working in HR and hold a related qualification such as CIPD. As the role will be the link between HR, CoMs and our Co.Lab team, the post holder will play a key part in ensuring the vision, values and ethos of Church Army are evident. They will also bring their day-to-day experience of those areas into shaping the practice of the HR Team.

Salary: £21,029 (0.7) per annum / £24,033 (0.8) per annum (FTE £30,041) per annum

Hours: Flexible options for part-time hours (FTE is 37.5 hours):
26.25 hours (0.7) per week
30 hours (0.8) per week
Working pattern flexible between Monday to Friday.

Pension: Church Army is an auto enrolment pension employer. You will be assessed under pension auto enrolment criteria.

Annual Leave:173.25 hours (0.7) per annum / 198 hours (0.8) per annum (inclusive of Bank Holidays) (FTE is 247.5 hours = 25 days plus eight days bank holidays)

Contract:  Part-time, Fixed Term (Maternity Cover)

The Cardinal Hume Centre works to prevent and tackle youth and family homelessness.

Job title: Housing Advisor

Reports to: Manager of Advice Services
Location: Westminster, Central London
Hours: Full time or part time (21-35 hours)

Salary: £36,000 per year (pro rata for part time)

Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.

We are looking to recruit a Housing Advisor to provide a structured advice and information service to clients of the centre in housing law, housing options and aspects of welfare benefits that relate to housing and homelessness. This is an exciting role in our Advice team that will manage a specialist housing caseload and provide emergency housing advice to clients in crisis. You will work closely with other teams in the centre to ensure clients are offered an integrated holistic service. You will also build and maintain good relationships with statutory and other partners and to work together with them to get the best outcomes for our clients and to monitor unmet need locally so that this can be addressed.

This is just one of the new posts we are recruiting as part of a new project to support families experiencing homelessness in and around Westminster.  It follows a report we published last year on the lived experience of families living in temporary accommodation. We are delighted to have secured funding to help us build on this research and pilot different approaches to reach those most in need.  We want to develop support that not only meets emergency needs but can enable longer term outcomes.  Our aim is to build the case for positive change and reduce future rates of homelessness and poverty.  In this role you can play a part in designing, testing and evidencing different approaches with a team of colleagues that cross different advice specialisms and professional family support.

You will join a Centre with a distinct service offer.  In our staff survey last year 94 % of colleagues said they enjoy the work they do, and 95% felt they make a difference.  Our central London location and generous supporter base is helping us build our impact and influence through a strengthened ability to evidence the impact of our work.  We work hard to give our advisors the time and autonomy to achieve the greatest change for our clients. 

Please refer to the job description for further information.

To apply, please submit a CV and cover letter. You must account for any gaps in your employment history. In your cover letter please outline how you meet the requirements of the role and why you would like to work for us.

We are committed to safeguarding and promoting the welfare of children. The Centre requires staff and volunteers to complete a criminal records self-declaration and undertake a DBS check.

Benefits
‍· 26 days’ annual leave (pro rata for part time staff), rising to 28 days (pro rata for part time staff) after two years’ service
· Pension: the Centre provides a stakeholder pension scheme and will match employee contributions up to a maximum of 6%.
· Life assurance cover(after probation passed)
· Season ticket loan
· Training and development opportunities

Closing date for applications: There is no closing date for this role.  We will be evaluating applications as we receive them, so if you are interested in the position, we would encourage you to apply as soon as possible.

Advisor and Caseworker - Integrated Advice

Location: Bromley by Bow Centre, London - Borough of Tower Hamlets in East London
Salary: £32,082 per annum (pro rata to £25,665 p.a 0.8 FTE)
Job Type: Part time, 28 hours per week
Contract Type: Permanent

We are recruiting an Advisor and Caseworker to help us meet the growing needs of our community who are facing the cost-of-living crisis, energy crisis and help improve their health and wellbeing. The Integrated Advice service at the Bromley by Bow Centre is a well-established programme of support which has been running within East London for over a decade, providing in-depth one-to-one advice on welfare benefits, debt, housing, financial and energy advice, community workshops, training and volunteering opportunities.

All our advisors are expected to work across a range of contracts and support the team in its delivery of key performance indicators (KPIs). The Centre’s holistic approach means that we seek to support peoples’ multiple needs. Within all of our services, we aim to gain an understanding of our clients’ needs and support them to access a range of services and activities both at the Centre and through local partners.

This role will focus on supporting local older residents who are living in poverty. The Advisor and Caseworker will reach out to identify and engage with older residents in need, liaising closely with other local services. The role will provide free, impartial and confidential advice to older people in Tower Hamlets and neighbouring boroughs on a range of issues including welfare benefits, housing, debt, money management, energy advice and community care.

You may have experience in the following roles: Welfare Advisor, Housing Caseworker, Debt Advisor, Money Advice Caseworker, Benefits Advisor, Community Outreach Worker, Support Worker, Advocacy Caseworker, Citizen Advice Bureau Advisor, Financial Inclusion Officer, Income Maximisation Officer, Social Welfare Advisor, etc.

REF-216 798

Background to the role

Age UK East London are recruiting a Welfare Benefits Advisor to join our growing information and advice

team.  We support thousands of people a year to maximise their income, challenge bad decisions, and ensure that they understand their rights and entitlements.

We support some of the most deprived communities in the UK, tackling poverty and health inequality while promoting independence and well-being.  Working in well networked and integrated systems you will make a key contribution to improving the lives of adults, their carers and the wider community.

Job description

Job Purpose

· To provide Information, advice and support to clients enabling them to remain independent in their own homes.

· To work with the Advice Service to deliver and maintain excellent services to AQS standard.

· To provide home visits and office appointments, delivering advice via a variety of channels such as phone, video call and face to face.

· To work with clients to deliver holistic support that promotes wellbeing, independence that reduces health inequality and poverty.

Key Tasks

· To provide quality-assured independent advice and casework support to adults across East London. 

· To maintain accurate case records in line with all relevant legislation and quality assurance benchmarks.

· To conduct welfare benefit calculations and advise accurately on entitlements.

· To complete applications for welfare benefits and grants etc.

· To support people to understand their rights and challenge decisions made against them such as welfare benefit appeals to first tier tribunal. 

· To deliver a holistic, person-centred and strength-based service focussed on independence and wellbeing.

· To support service data input to support the service with evaluation and monitoring KPI’s.

· To keep up to date knowledge of welfare benefit, Housing and Social Care policy and legalisation.

· To support the service to be flexible and responsive to change and community need.

· To train and mentor volunteers.

 General

· To meet regularly with line manager for support, supervision and appraisal.

· To attend team and staff meetings, committee meetings, partnership, network forums and monitoring meetings as required.

· To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London.

· To undertake all training required to fulfil the role.

To carry out the duties of the post in accordance with Age UK East London’s policies and procedures including: EDI, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.

 Functional Links

· The role reports to the Information & Advice Team Leader

· Close working with the Advocacy Service.

· Close working with GP’s, Outreach Venues, Hospital Ward Staff.

· Close working with the Advice Providers Network in Hackney.

Person Specification

Experience

Essential

· Minimum of 18 months experience of providing welfare advice whether in a paid or voluntary setting.

Desirable

· Experience of supervising volunteers.

Knowledge & Understanding

Essential

· Holds NVQ Level 3 Advice & Guidance, or equivalent, qualification, or ability.

· Expert knowledge and understanding of Social Welfare rights and all relevant legislation/areas of law.

· Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner.

Desirable

· Knowledge of social care and the care act.

Skills/Attributes

Essential

· Intermediate IT skills, in particular use of Microsoft Windows, Word and Excel.

· Strong written and verbal communication.

· Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered.

· A commitment to safeguarding and promoting the welfare of vulnerable adults and their carers*.

· A commitment to professional learning and development and reflective practise.

Additional Requirements

· This post is subject to the relevant check through the Disclosure & Barring Service (DBS)

· Flexibility in working hours to meet organisational needs.

· This post may require occasional evening and weekend work.

Employment Details

 Contract type

This contracted post is for 28 hours per week and may very rarely require some out of hours or weekend work as required.  We welcome application for flexible working including reduced hours and other flexible working arrangements.

Location

We support hybrid working to suit our team. When in the office, the post holder will be based at Russia Lane but some travel across east London may be required to meet the needs of the service.

Salary 

Between £31,930 and £35,020 pa pro rata for part time.  Plus 5% employer pension contribution.

We have recently introduced a salary bands system. This salary range refers to the lowest and top steps of the grade. Salary will progress every year until the top salary is reached.

Holiday entitlement

25 days (pro-rata for contracted hours) of paid holiday per year plus bank holidays. This increases after two years of service to 27 days, and then a further one day per every year of service up to a maximum of 30 days after five years of service. In addition, all employees are entitled to one day off on (or around) their Birthday.

Conditions of employment

The job offer is subject to the receipt of two satisfactory Employment References, an enhanced DBS Check and evidence of relevant Qualification.

How We Value Our People

Learning and development

We are committed to supporting our staff through a variety of training, e-learning, workshop and shadowing. A training needs assessment is carried out annually. During the appraisal and reviewed during supervision. The majority of vacancies are advertised internally to encourage staff to progress their careers within the charity.

Flexible working policy

We welcome flexible working requests from day one and anyone can make as many requests as they wish to.

Family Friendly Policy

We have a competitive Family Friendly Policy which includes maternity, paternity adoption and shared parental leave. We have an enhanced maternity and paternity pay policy based on the length of service.

Sick leave policy

We also have a competitive sick pay policy which will give you up to 4 months full pay and 4 months half pay after 4 years of service.

Death in service insurance

We have a Death in service insurance which will help your family to cope financially should something happen to you while employed with us.

Employee assistance programme

We offer an Employee Assistance programme called WeCare which includes 24/7 online GP, Get fit programme, Mental health support, Financial and legal guidance.

Menopause and menstrual policy

The policy supports employees in their ability to adequately self-care during their period and menopause, while not being penalised by having to deplete their sick leave.

Open Door policy

The purpose of policy is to encourage open communication, feedback, and discussion about any matter of importance to an employee.

Wellbeing policy

The policy is aimed to promote mental wellbeing among staff and volunteers and tackle the causes of work-related mental health problems.

Duncan Robertson Award

For the outstanding contribution to the wellbeing of older people.

Cycle to work scheme

The scheme allows employees to obtain commuter bikes and cycling accessories through their employer, whilst spreading the cost over 12 months and making unbeatable savings through a tax break

Other benefits

Through Age UK National we provide the BUPA Employee Assistance Programme, the Blue Light Discount Card, access to a discount portal provided by AON and Ticket for Good.

Next Steps

 How to apply

To apply, please complete the application form on our website.

Recruitment Timetable

Deadline to receive applications: 23rd September 2024 at 9.00am

1st stage interviews: Week commencing 30th September 2024

Have any questions? If you want to find out more about the recruitment process or the role, please contact our HR department

Are you passionate about helping people to turn their lives around? If so, come and join our small, friendly team at Working Chance.

We are an award-winning national charity, the UK's only employment charity solely for women with convictions.     

We’re led by our vision of a society where every woman with a conviction has the support and opportunities she needs to flourish. Our mission is to support these women to create independent, purposeful lives through helping them to build careers. We believe no woman should be held back by her past.

Our Employment Advisors help our clients to find work that fits their skills and aspirations and that enables them to build the life they want. You will do this either by advising clients on their own job search and applications, or by supporting them to apply for roles with particular employers we have relationships with.

The ideal candidate will be highly empathetic with fantastic people skills and able to quickly build rapport. You’ll need personal credibility and confidence to liaise with employers about vacancies they need to fill. Excellent literacy and proofreading skills are essential so that you can help clients to produce high quality CVs and supporting statements.

Previous experience of supporting people into employment is a must.  Experience of working with people who have faced adversity and complex challenges would be an asset.

You will join a friendly and supportive team who are passionate about what we do. In addition to a competitive salary, we offer benefits including flexibility, generous holiday allowance, time off for your birthday and wellbeing days.  

Closing date:  5pm 27th September 2024

Interview date:  w/c 7th October 2024

As an organisation passionate about supporting women with criminal convictions into employment, we welcome applicants with lived experience of the criminal justice system. We welcome a broad range of candidates, particularly those who identify as Black, people of colour, and a range of ages as they are underrepresented in the organisation and the sector.   

If you believe you would add value to the organisation within this role but don’t meet all the criteria we have laid out in the advert and job description, we would still love to hear from you.  

We want you to have every opportunity to demonstrate your skills, ability and potential; let us know if you require any assistance or adjustment so that we can help with making the application process work for you. 

Proud to be Organisation of the Year in the Howard League Community Awards 2022, a finalist in the Centre for Social Justice Awards 2022, and shortlisted for Charity of the Year 2019 and 2021 at the Charity Times Awards.  

Role: Debt Advisor
Duration: 6 months fixed term contract
Salary: £30,000 – 33,000
Hours: 35 per week, 9am – 5pm Monday to Friday
Location: London (Hybrid)

We are delighted to be working with a debt advice and education charity to recruit an experienced Debt Advisor.

About the role:

As the cost-of-living crisis continues to impact millions of people across the UK, we are recruiting new team members to help meet the growing demand for debt advice and support. You will help prevent homelessness, reduce food and fuel poverty and ensure clients are supported through vulnerable circumstances with empathy and dignity.

Key Responsibilities:

• Deliver a professional, impartial, pragmatic and outcome focused advice service to all clients.
• Give advice on the following areas:
o Income maximisation
o Budgeting
o Priority debts
o Unsecured debts
o Debt solutions
• Identify client vulnerabilities and prioritise household emergencies.
• Provide comprehensive advice, next steps and actions in a way that the client can easily understand.
• Signpost or refer to the appropriate party at the earliest opportunity.
• Maintain punctual, accurate and compliant records using our case management system.
• Support Senior Advisor/Supervisor with duties and act as a deputy in AM absence

About you:

To be considered for this role you’ll need an Accredited Debt Advice Qualification to Caseworker Level (Institute of Money Advisers Certificate of Money Advice or Community Money Advice Level 3 Award in Debt Advice or similar) with a minimum one-year experience of providing comprehensive Debt Advice in line with Financial Conduct Authority and Debt Advice Quality Framework. Or alternatively an accredited Generalist Adviser with at least one year’s experience and are willing to complete the relevant Debt Adviser training qualification.

You will have:

• A proactive approach, with the ability to manage multiple cases on an ongoing basis,
• Ability to independently manage own workload and delivering on project KPIs
• Support junior and trainee members of the team through coaching and mentorship
• The proven ability to build rapport and empathise with clients from a variety of circumstances.
• The proven ability to deal calmly and professionally with difficult situations, e.g., Supporting clients at risk of imminent enforcement action, facing emotional distress and or suffering from mental health or physical health challenges
• Consistent attention to detail and ability to adhere to necessary guidance and rules such as FCA, GDPR and all other organisational policies and legal obligation to ensure strict compliance

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Our client provides two very important functions, Helicopter Emergency Medical Services (HEMS) and The Children’s Air Ambulance (TCAA) which provides paediatric transfers across the UK.  Their objective is to save lives, utilising specialist pilots, doctors, and paramedics and with their work centered on saving lives, improving clinical outcomes and being able to react quickly and efficiently to emergencies.
They are at the forefront of innovative clinical care, and they challenge boundaries.
Every day their charity is tasked with a unique set of missions which they respond to with their fantastic services, all of which are funded entirely by voluntary donations, trading and fundraising activities they undertake.  This ethos remains at their core; they are here to work alongside and help the NHS without using their available funds.  The impact they make with their services is to keep people alive, keep families together, to let children grow into adults and to enable the NHS to carry out more work than they would have been able to without their support
 
THey also impact their communities by creating jobs, taking actions to improve the environment, bringing people together as volunteers and creating worthwhile training and experience opportunities.
 
Their work is only made possible by the wonderful support and generosity of the public, together with the dedication, skill and enthusiasm of staff and volunteers in all areas of operation.  This support enables them to invest into their operational services, into developing staff and volunteers and into their future financial stability to protect the services needed now and in the future.
 
Job title (known Internally): HR Advisor
Location: Rugby (hybrid 40% office based)
Full time: 37.5 hours
Annual Salary: Up too £36,645.00
Closing date: 27th September 2024

Job Purpose
 
Are you looking for a role where you can provide responsive and efficient HR support to managers and staff across the organisation? Do you enjoy working in a dynamic environment, helping to manage workforce issues, including change management and employee relations?
 
Join The Organisation as our HR Advisor!
 
As an HR Advisor, you’ll be responsible for delivering professional, customer-focused HR advice that supports the organisation in managing key workforce issues. Whether you’re guiding managers through employee relations cases or supporting change management processes, your role will be crucial in ensuring smooth HR operations and contributing to the success of their charity.
 
With your expertise, they'll enhance HR processes to achieve maximum efficiency and effectiveness, aligning with their charity's mission to make a difference in the lives of those they serve. Your autonomy in achieving specific objectives will be vital in driving their HR strategy forward, ensuring they move toward their organisational goals. You'll be a pivotal part of the HR team, supporting the HR/People Manager to uphold an efficient HR operational service throughout the organisation while focusing on specific goals and objectives to drive the HR strategy.
 
Key Responsibilities

- Provide expert guidance and support on employee relations issues, ensuring compliance with employment law and company policies, including liaising with their solicitors to support effective decision-making.
- Advise and partner with managers and department heads to understand business needs and develop tailored HR solutions that drive organisational performance and employee engagement.
- Support with the implementation of HR initiatives such as contracts for services reviews, Occupational Health and wellbeing providers, Appraisals, Pay and reward, to support their long-term growth and sustainability.
- To adopt a culture of coaching and empathy with all line managers to encourage a positive employee experience.
- Work closely with the Resourcing, and L&D team to continuously improve manager capability, by challenging, influencing, and supporting managers to develop their knowledge, understanding, and ability to manage teams effectively.
- Analyse HR metrics and trends, exploring areas where improvements could be made.
- Work with the Learning and Development team to identify areas where training could benefit employees. Offer ideas for programmes that could help improve skills and competencies, supporting in facilitating HR training sessions or workshops.
- Support managers with employee relations cases, including sickness, disciplinary, and performance issues, providing confident and knowledgeable advice.
- Be prepared to travel across the organisation, supporting managers and teams where needed.
- Input for the development and implementation of HR policies and procedures. Helping ensure that these policies align with employment legislation and company/charity standards.

Person Specification

- CIPD Level 5 qualification or equivalent experience.
- An understanding of employment law, HR best practices, and industry trends.
- Proven track record of building effective relationships with senior leaders.
- Exposure in change management and guiding teams through organisational transitions.
- Demonstrable evidence of behaviour in line with the core values of TAAS throughout career to date.
- Collaborate with cross-functional teams to design and deliver effective policies and procedures and employee development initiatives.
- Demonstrated commitment to diversity, equity, and inclusion initiatives.

Compliance Responsibilities
 
In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for:

- Health & Safety and Environment.
- Safeguarding
- Data Protection
- Equality, Diversity, and Inclusion
- Quality

You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above.
 
The role is subject to a Basic DBS check.
 
Environment
 
TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.
As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of their activities. Their commitment applies to all acting on their behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of their Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people. 
 
*Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants.

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