Job title: Contact Centre Advisor
Salary: £20,841.18 per annum + excellent benefits
Location: Chelwood Gate, Haywards Heath
Job type: Fixed term contract
Contract length: Until 31 March 2021
Hours per week: 35
Closing date: 26 January 2020
Interview date: w/c 10 February 2020

Please be aware this is a fixed term contract up until 31 March 2021, working 35 hours per week (7 hours a day) Monday – Friday. 

We are seeking a positive individual with a commitment to customer service to join our team as Contact Centre Advisor at our National Cat Centre in Chelwood Gate, Haywards Heath.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2018 we helped around 184,000 cats and kittens, an average of 500 per day.

The Contact Centre is part of the wider Cats Protection Operations team. We answer queries from members of the public through our multiple contact channels; telephone, email, website and social media. We also work with and support a number of our nationwide Branches with their call handling.  On average, the Contact Centre respond to over 100,000 contacts each year, helping thousands of cats, their owners and members of the public. We aspire to provide a great customer service to all those who contact us.

The office based Contact Centre Advisors respond to all our incoming enquiries across all our communication channels. You will be the first port of call for enquiries coming into the Contact Centre from members of the public. Through our various contact channels, you will provide accurate advice and information, ensuring members of the public receive a prompt, professional and courteous service.

Our successful candidate will have previous experience of working within a Contact Centre or customer support role. You will have strong customer service experience, excellent communication skills and be able to keep calm under pressure with great credibility.

To apply for this position please click the APPLY ONLINE button. Our application process requires you submit a CV and answer screening questions – including explaining your interest and suitability for the role. Unfortunately we cannot accept applications or CVs that are emailed to us directly.

Please note the recruitment process for this position will include a competency based interview.

For further details please download the job description, available after you have clicked APPLY ONLINE:
• JD attached
• Candidate information sheet attached

Do you want to work for an established and respected local mental health charity?

Solent Mind is the leading ­mental health charity across Hampshire providing a range of high quality services to improve people’s mental wellbeing and to promote choice and rights to everyone who needs our support. Our services operate in various locations throughout the Hampshire area.  We are currently recruiting for:

Reference: WSAJan20

WEEKEND SUPPORT ADVISORS

Hours: Post 1 - 12 Hours Every Other Weekend (Sat & Sun Marcella House, Hythe)

Post 2 - 12 Hours Every Other Weekend (Sat & Sun The Hollies, New Milton)

Salary Range: £15,833 to £17,052 Pro Rata Per Annum

Locations: Hythe And New Milton

Closing Date: Mon 03 Feb 2020 (Before 9.00am)

Interview Date: W/C Mon 17 Feb 2020

Working as part of a team you will support service users to engage in a range of activities to promote and maintain positive mental health in a safe and welcoming environment.

Activities delivered will be led with consultation with service users but could include for example, art, photography, outings and social events.

FOR MORE INFORMATION AND TO APPLY FOR THIS ROLE,

PLEASE SEE OUR 'CURRENT JOB VACANCIES' PAGE ON THE SOLENT MIND WEBSITE

​CV’s will not be accepted nor do we accept applications from recruitment agencies

Posts may be subject to a relevant DBS check

Solent Mind welcomes applications from all the communities in which we work.

Appointments are made on merit.

Charity registered number 1081116

Registered with Limited Liability in England and Wales No: 4004500

Pet Health Advisor
Victoria Animal Hospital, London

If you have experience of caring for and handling animals and working in a busy reception or front of house environment, this is an exciting opportunity to support the day-to-day functions of a leading animal charity’s hospital in London.

About Us

Blue Cross is one of the UK’s leading rehoming organisations for animals. We support sick, injured and homeless pets and care for more than 40,000 animals every year through our rehoming, veterinary and education programmes. 

We are now looking for a Pet Health Advisor to join us at our busy Victoria Animal Hospital. This is a full-time role, working 42 hours per week on a rota basis.  

The Benefits 

- Salary of £15,910 - £21,090 per annum, plus £3,954 London weighting 
- Pension scheme 
- Employee Assistance Programme 
- Company sick pay
- Life insurance 
- Shopping discounts

This is a fantastic opportunity to take on a hands-on and highly rewarding role with a charity that has been helping animals for over a century, providing care for thousands of pets every month. 

Joining a fast-paced and friendly environment, your passion for animal welfare will shine through, showing your compassion and empathy for animals needing treatment, as well as their owners. 

So, if you want to make a direct difference to the lives of both pets and people, we want to hear from you.

The Role 

As a Pet Health Advisor, you will effectively deliver our service, providing the highest level of customer service and ensuring we have a great relationship with clients and their pets. 

In this diverse role, you will act as the link between our clients and our clinical team. You will carry out a range of tasks, from providing a friendly and professional welcome to carrying out daily animal care duties. 

Specifically, you will: 

- Provide a telephone answering and reception service
- Address and keep clients up to date while waiting in the reception area
- Ensure that information and advice is imparted to clients clearly and effectively
- Train, mentor and support volunteers
- Provide day-to-day care to in patients including feeding, cleaning accommodation, exercise and administering medication
- Process cash, credit card and cheque payments from clients

About You

To join us as a Pet Health Advisor, you will need:

- Experience of caring for and/or handling animals 
- Experience working in a busy reception and/or front of house environment
- An understanding of IT functions, including Microsoft Word, Outlook, Excel and social media
- An understanding of the importance of a clean, comfortable environment for animals
- At a minimum, a GCSE level (or equivalent) education in English and Mathematics

Ideally, you will have previous experience of working in the charity/voluntary sector and/or a busy hospital or clinic environment, but this is not essential. A qualification in animal care or similar would be beneficial, as would an understanding of animal health, wellbeing and behaviour.

Please note, this role will involve working weekends and Bank Holidays with extended hours required when necessary. 

Other organisations may call this role Animal Welfare Advisor, Animal Care Advisor, Secretary, Front of House Advisor, Animal Care Assistant, Animal Welfare Assistant, Veterinary Assistant, or Office Assistant. 

The closing date for applications is the 6th February 2020. 
Grade: 5.2

We reserve the right to close this vacancy early should we receive an overwhelming response. For more information on this role, please select the apply button to read the full job description. 

Webrecruit and Blue Cross are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking for your next rewarding challenge as a Pet Health Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Do you want to work for an established and respected local mental health charity?

Solent Mind is the leading ­mental health charity across Hampshire providing a range of high quality services to improve people’s mental wellbeing and to promote choice and rights to everyone who needs our support. Our services operate in various locations throughout the Hampshire area.

As part of the national Improving Access to Psychological Therapies Programme (IAPT), Solent Mind, in partnership with Southern Health Foundation NHS Trust are delivering an exciting service called italk.  This large IAPT service works across Hampshire. We are a lively and hard working team looking for experienced, committed and enthusiastic person to join us in delivering quality employment advice. We are currently recruiting for:

Reference: EAJan20

EMPLOYMENT ADVISOR

Hours: 30 Hours Per Week

Salary Range: £22,603 to £24,341 Pro Rata Per Annum

Location: Eastleigh

Closing Date: Fri 24 Jan 2020 (Before 9.00am)

Interview Date: Mon 10 Feb 2020

You will provide employment advice, information and practical support to help people who are currently employed to retain their employment. For example individuals going through the absence management process, grievance/disciplinary procedure where their employment issue is affecting their work or work is impacting on their mental health.

The role will involve working with a caseload of clients providing advice and support. This will be mainly over the telephone but also occasional visits to client’s workplace to support in formal meetings.

This would suit some-one who is CIPD qualified or equivalent, but if you have a good knowledge and sound understanding of employment issues and how this could impact on an individual’s mental health; excellent IT skills, communication skills, both written and verbal this could be the role for you.

In return we can offer a vibrant and friendly working environment with excellent benefits, including 25 days holidays which increases per completed year of service to 30 days, also an opportunity to buy extra day’s holiday after a qualifying period (pro-rata for part-time staff), learning & development opportunities, plus a contributory pension scheme.

FOR MORE INFORMATION AND TO APPLY FOR THIS ROLE,

PLEASE SEE OUR 'CURRENT JOB VACANCIES' PAGE ON THE SOLENT MIND WEBSITE

​CV’s will not be accepted nor do we accept applications from recruitment agencies

Posts may be subject to a relevant DBS check

Solent Mind welcomes applications from all the communities in which we work.

Appointments are made on merit.

Charity registered number 1081116

Registered with Limited Liability in England and Wales No: 4004500

Welfare Rights Advisor (Female*)

£30,000 per annum pro rata, Part Time, fixed-term 12-month contract, Westminster, London

Whatever their story, we aim for the same ending; self-esteem, employment and independent living. We do this by providing shelter, education opportunities, spiritual space and events in a welcoming and secure environment.

Purpose of post: To provide one-to-one specialist advice, casework and practical support to women with no income in relation to housing & homelessness, and welfare benefits. Providing focussed benefit and employment support to women with no income. Work collaboratively with agencies, teams and partners. Contribute to the support of women at the Project with recourse matters as needed. Monitor, evaluate, record and share progress, findings, case notes and information as needed.

Must have: Minimum 2 years’ experience of providing benefit advice and support work. Working experience within a homelessness service Good understanding of general immigration issues and detailed knowledge of benefit entitlements. Working knowledge of Universal Credit, working regulations and recourse impacting legislation. Experience of delivering workshops to service users on benefit entitlements and processes. Experience of working to complete cases within a short period of time.

Key skills: Proven communication skills in liaising with service users, customers, colleagues and agencies. Demonstrable networking skills and confidence in building strong working relationships Good organisational skills and the ability to work under pressure. Proven administrative and financial skills. Proven ability to develop and maintain partnerships with DWP, other professionals, law centres, statutory and voluntary organisations. Calm working approach. An understanding and commitment to equal opportunities and an ability to work in a non-judgemental way with people from a variety of ethnic backgrounds Passionate about serving others and a strong work ethic. Commitment to great service.

To apply, please submit an application form which is available to download from our website: CVs will not be accepted. 

 Application Deadline:  5:00pm Sunday 26th January 2020

We are looking for an intelligent, customer focussed individual with strong commercial acumen and the ability to build relationships quickly to join us as a Supporter Care Advisor. You will deliver an outstanding service to our supporters, meeting and exceeding their expectations on every time they get in touch. A fundraiser and advocate at heart, you'll make it easy and inspiring for supporters to get involved by donating, volunteering and raising awareness.

Working in more than 120 countries, we do whatever it takes to create breakthroughs in the way the world treats children. Our Marketing and Fundraising divisions exist to inspire millions of people – from individuals to large corporate organisations – to support our quest for change. Together, we save children's lives, fight for their rights and help them fulfil their potential.

Your responsibilities will include:

• Answering a wide range of enquiries about fundraising and our organisation
• Taking credit card donations and setting up direct debits
• Tracking and recording all incoming and outgoing communications on a contacts database
• Proactively resolving complaints in line with the complaints policy
• Delivering a high level of customer service in order to increase supporter value and reduce attrition rates.

To be successful you will have:

• Experience within an office environment
• Excellent communication skills both verbal and written
• An ability to build customer relationships with the ability to cross-sell additional ways of supporting with supporters
• High attention to detail
• Experience of responding to enquiries via social media
• The ability to work to tight deadlines, manage own workload and multi-task.

 At Save the Children we are committed to the safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is subject to a range of vetting checks including a criminal records disclosure.

If you share our mission, are passionate about making change in the humanitarian sector happen, and strongly believe you can contribute then join us and we'll give you every opportunity to succeed. We look forward to hearing from you.

To apply please visit our website.

Closing date: 9th February 2020

About the role

We are looking for a Senior Advisor: Evidence and Evaluation who will work to ensure Frontline AIDS generates and uses evidence for quality programmes and strategic decision-making. This includes leading on evaluation and research components of programmes, and finding ways to make evidence accessible and usable by Frontline AIDS staff and partners.

This role is fixed term until February 2021.

About us

We’ve been on the frontline of the world’s response to HIV and AIDS for 25 years, working with marginalised people who are denied HIV prevention and treatment simply because of who they are and where they live.

Set up in 1993 to work with community groups in the countries most affected by the global AIDS epidemic, we’ve continually adapted our approach, looking for innovative ways to break down the barriers that marginalise people living with, or at risk of acquiring, HIV. All with one goal in mind – a future free from AIDS for everyone, everywhere.

Everything we do is rooted in our two key beliefs:

That the lives of all human beings are of equal value.
That everyone has the right to access the HIV information and services they need for a healthy life.
Today, we work with communities in more than 40 countries, taking local, national and global action on HIV, health and human rights.

As a global partnership that is open to everyone, we can only do what we do – and achieve what we want to achieve – by working with partners from grassroots community groups to national governments. Our partners drive change where it matters, shaking up the status quo and making a noise on issues the world often chooses to ignore.

Are you the Frontliner we’re looking for?

You are a committed team member with a clear focus on team objectives, as well as your own. You will promote best practice within your field of expertise and challenge ways of working to ensure the highest quality and levels of efficiency. Your actions will be aligned with Frontline AIDS vision and you will inspire the same behaviour in your peers. You are comfortable working in a matrix management environment.

How to apply

Find out more by downloading the full job description and person specification from our jobs page.  If you are excited by this opportunity and think it’s right for you, we’d love to hear from you so apply on our website and upload your CV along with a covering letter outlining why you are a great match for this role.

Closing date: 24th January 2020

Interview date: 4th February 2020

Protection of Children and Vulnerable Adults

Frontline AIDS operates a rigorous recruitment and selection process that reflects our commitment to child protection.  The Protection of Children and Vulnerable Adults Policy can be downloaded from our website. 

Due to the application of UK immigration rules, we may be required to give priority in respect of this role to suitable applicants who are settled in the UK.

170 Community Project is a small, friendly, advice centre based in South East London. Our aim is to equip local residents with the relevant information and resources so that they are fully informed about their rights and responsibilities and are enabled to make informed choices. We are now recruiting for an experienced Advice worker, on a full time, permanent basis, to contribute to our quality information and advice-providing service. Part time working will be considered.

Working as an Advice Worker, your role will entail providing advice and information both over the phone, via email, and face to face to residents of the surrounding Lewisham area. You will advise in a generalist capacity, but also on more specific issues such as welfare benefits and income maximisation, referring on to specialist agencies where appropriate. Your role will entail maintaining high quality case notes, supporting volunteers, and undertaking regular reading in order to keep abreast of relevant legislative changes in the sector. 

To apply for this role you must have significant experience of providing advice in a range of different contexts, including recent experience in welfare benefits casework. You must have exceptional interpersonal and communication skills and be non-judgemental in your manner, having demonstrable experience of supporting vulnerable customers beforehand. You will have extensive experience of communicating often complicated terminology in to more accessible terms, and will ultimately be passionate about equipping people with the relevant information so that they may flourish in all they do.

Frontline Service Advisers

Full-time at 35 hours

Home Based, UK

Advisers: £21,000 - £25,000

GamCare is the leading national provider of information, advice, support and free treatment for the prevention and treatment of problem gambling. Our expert services are confidential and non-judgemental.

GamCare operate the National Gambling HelpLine to provide information, advice and support for anyone affected by problem gambling as well as providing free treatment across England, Scotland and Wales.

GamCare is now looking to recruit a Frontline Advisers on a full-time basis to work across our support services.

Advisers Key Responsibilities include:

• Providing empathic advice and support to callers via our Freephone HelpLine and web chat NetLine;
• Identifying appropriate clinical and non-clinical support including referral and signposting to other services;
• Undertaking Brief and Extended Brief Interventions;
• Ensuring safeguarding issues are managed effectively;
• Maintaining caller and call records on our database;
• Moderating our online Forum and Chatrooms.

You should have previous experience in working in a helpline or clinical/addiction setting. You should have excellent ICT skills. Training, supervision and a full CPD-programme is offered to staff.

The role is home-based; however, you will be required to attend training and update sessions in our offices in London. You will need to have a modern ICT set-up at home and access to an appropriate environment to deliver confidential support. 

We operate the National Gambling HelpLine 24 hours a day, 365 days a year. We are looking for people to work flexibly across several shifts, including weekend and evening work on a regular basis between 8am and midnight.

You will form part of an enthusiastic team working and committed to supporting those affected by problem gambling across Great Britain.

This post is subject to a Disclosure and Barring Service (DBS) check.

To apply, please go onto the GamCare website and complete an application form and Equal Opportunities Monitoring Survey.

If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <name of vacancy>

Please note that if the subject is not correct, you may not receive a confirmation.

To discuss the role further please email Fiona Macleod (Senior Service Manager). Application forms forwarded to this email will not be accepted.

Previous applicants need not apply. Please note we do not accept CVs

GamCare is committed to processing your personal data fairly, lawfully and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.

Closing date for applications is 17 February 2020.

Interviews are scheduled to take place in London.

A Working for You advisors gives information, advice and guidance to adults with learning disabilities and/or autism to promote their independence and wellbeing. 

A Working for You Advisor must be committed to the safeguarding of the service users at all times and is responsible for reporting any concerns immediately to the manager.

A Working for You Advisor is responsible for maintaining good working practice within the team.

Administration

• To update and agree in writing with service users the relevant action plans and assessments
• To record and update significant and relevant information on individual service users’ records including use of our cloud based case management database
• To liaise with relevant staff regarding the completion of all necessary paperwork
• To write letters and reports as and when required
• Liaise with other agencies and organisations
• Contribute to the Performance Management reports

The main areas of responsibilities of the post are:

Advice and Information

• To provide information advice and guidance to the people using Working for You
• To plan and implement appropriate support and action plans to meet the needs of the service users
• To maintain contact with specified service users as agreed, and explain service users’ responsibility to provide necessary information needed to provide the service
• To compile necessary reports with service users
• To keep knowledge on benefits and services current
• To ensure that the database is kept up to date
• To attend and participate in service user's meetings, keep accurate records and follow agreed action plans
• To maintain constructive working relationships with the service users to promote their welfare and development
• To maintain constructive relationships with colleagues, families,  and members of Barnet Mencap and other professional agencies to promote the welfare and development of the service users
• To assist service users in communication with benefit offices, job applications, social workers and others as relevant
• To work with other professional agencies, and to attend meetings at the direction of the Manager to promote the welfare and development of the service users where necessary.

Training

• To undertake training to maintain and develop an understanding of the needs of people with learning disability and/or autism and a working  knowledge  of present day legislation, approaches and interventions.
   

Additional

• To undertake any other duties that may be necessary as part of the Working for You Worker role
•  To participate in regular supervision and appraisal meetings with the Manager
• Ensure that Health and Safety policies and procedures are maintained at all times
• To be responsible for the physical care, safety and welfare of self and others in the office and clients’ houses
• To carry out Health and Safety requirements at the direction of the Management Team
•  Actively promote equal opportunities policies and anti-discriminatory practices at all times
• To be aware of the diversity of people who use our service and to be culturally sensitive

PROMOTION OF SERVICE

It is expected that the post holder will promote the service and perform the role in a way which furthers the values of the organisation with reference to Customer Care, Equal Access and Opportunity and Quality of Service provided.

The duties and responsibilities of this post may change over a period of time.  Only significant additional duties or responsibilities as required will render the grade of the post liable for re-evaluation. In order to deliver services effectively, a degree of flexibility is needed and the post-holder may be required to perform work not specifically referred to above.  Such duties, however, will fall within the scope of the post at the appropriate grade.

To apply please either fill in the attached Application Form or send us your CV with a covering letter explaining how you meet the requirements on the attached Person Specification.

IPPF is a global service provider and a leading advocate of sexual and reproductive health and rights (SRHR) for all. We are a worldwide movement of national organisations working with and for communities and individuals.

The Safe Abortion Action Fund (SAAF) is a multi-donor funding mechanism hosted by IPPF, that aims at building a world where women’s rights to safe and legal abortion are established and protected, women are empowered to exercise these rights and their lives are saved. SAAF’s mission is to provide grants to local and grassroots organisations to build a vibrant civil society movement that works towards increasing access to safe abortion.

With international travel, you will be responsible to support the effective implementation of the SAAF grants with responsibility for a portion of the SAAF portfolio, including ongoing project monitoring and coordination and provision of technical support when required. You will also ensure the routine utilization of data for better programme and organizational management and regular monitoring and documentation of performance.

You have a degree or equivalent standard of education and have a strong background in programme management and evaluation. You have a good knowledge and feel passionate about sexual and reproductive rights, and especially about safe abortion.

You have excellent verbal and written skills to communicate with multiples audiences and support partners, strong analytical skills and an interest in data management.

Fluent English is essential, as is a working knowledge of French and/or Spanish.

CVs will not be accepted.  For further information and an application form, please see our website or contact Human Resources Department, IPPF, 4 Newhams Row, London SE1 3UZ Tel: +44 (0) 20 7939 8298 Application form available in Large Print, Audio or Braille. We regret only shortlisted candidates will be acknowledged.

Closing date: 26 January 2020

Interviews: Week commencing 3 February 2020

Applications are particularly welcome from candidates openly living with HIV.  IPPF is committed to equal opportunities and cultural diversity.  Candidates from all sections of the community are welcome to apply. However, before offering the job to you, we will require proof that you have permission to work in the UK. This requirement will apply to all applicants irrespective of their nationality.

We have an exciting opportunity for a Welfare Benefits/Universal Credit Adviser to join our team.

The successful candidate will provide end to end face to face, telephone and web chat support for Legacy Benefits and Universal Credit claimants. You will guide people through the claims process – offering tailored support to help them use the flexibilities available in Universal Credit, helping them to get their first payment on time and making sure they are ready to manage it when it arrives. You will also assist claimants with matters such as benefit calculations, form filling, reconsiderations and appeals. You will also identify appropriate referrals for advice needs outside the scope of this project.

The service will include the provision of advice, information and digital support. Candidates should be able to travel within the Wakefield District to facilitate co-location working.

28 days annual leave per annum plus Bank Holidays 

Closing Date: Friday 14th February 2020 (noon)

Employment Advisor

We are seeking an experienced Welfare to Work advisor who had a track record of supporting unemployed people into sustainable employment. We are looking for someone with excellent interpersonal skills to provide in-work support and also build relationships with partners and employers.

You will be tasked to engage with the local Job Centre staff for referrals onto the Central London Works (CLW) programme as well as provide initial face-to-face engagement with clients at the Job Centre.

Employment Advisor Responsibilities:

- Enable clients to understand the local labour market and have access to local vacancies
- Ensure the career support covers all aspects of employability, including workshops, applications forms, interview, preparation and job search
- Successfully understand, implement and deliver to the programme specifications
- Effectively outreach, engage and recruit clients as well as maintain a network of relationships with interested stakeholders and referring agencies
- Be competent in updating and maintaining CRM data management systems both internal and external, ensuring client data is recorded, uploaded and filed correctly
- Responsible for keeping up to date and accurate records on all clients, including a high quality skills action plan, CV, Skills Analysis and SMART Goals
- Keep up to date with changes in legislation, in particular employment law and welfare benefits.

Employment Advisor Requirements:

- It is imperative to have high quality administration skills and the ability to use data management systems to track client progress and update client outcomes.
- Educated to Information Advice and Guidance (IAG L3 or L4) Level 3 as standard
- Knowledge of supporting people with complex backgrounds
- Understanding of clients who are long term unemployed, have barriers to work and have health conditions from a variety of backgrounds and at different levels
- An understanding of and commitment to equal opportunities
- At least two years’ experience working in a highly targeted employment service and proven experience in offering SMART information advice and guidance
- Target driven with proven record of achieving KPI’s to timeline and compliance
- Proven experience of working with people with barriers to employment
- Proven experience of supporting people into sustained employment (13 & 26 weeks and beyond)
- Proven experience in supporting client’s with in-work support
- Proven experience in using data management systems for recording client information accurately

About Bromley by Bow Centre:

The Bromley by Bow Centre is a vibrant community charity in the heart of East London. It has a national and international reputation for its highly innovative approach which inspires and empowers local people to transform their lives. The Centre delivers an incredible range of projects based on a unique model that combines social entrepreneurship, the arts, learning, social support, horticulture and holistic and integrated health programmes.

The charity supports families, young people and adults of all ages to learn new skills, improve their health and wellbeing, find employment and develop the confidence needed to achieve things they could never have dreamed of.

Location: London, E3 3BT

Job type: Full Time, Fixed Term Contract until 31st December 2020 (contract extension based on delivery)

Salary: £28,000 per annum

Benefits: 27 days plus 3 days Christmas Closure and 8 bank holidays, We don‘t expect you to work on your birthday! Pension Scheme

Closing date: 12th January 2020

You may have experience of the following: Employment Advisor, Employment Adviser Work Advisor, Recruitment, Sustainable Employment, Work Placements, Recruitment Coordinator, Employer Engagement, IAG, Charity, Charities, Third Sector, Not for Profit, NFP, Welfare etc.

Ref: 91073

Support Worker Advisor / Care Advisor

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Position: Dementia Navigator
Location: North Bristol Area
Contract type: Part Time, Permanent
Hours: 21 per week
Salary: £11,978.40 to £12,462 depending on skills and experience

Closing date: 24 January 2020
Interview date: 5 February 2020

About the role:

The dementia navigator provides a highly responsive, individualised information and signposting service to people with a diagnosis of dementia. It can feel daunting, frightening and challenging to receive a diagnosis of dementia. But the Alzheimer’s Society provides information, emotional support and guidance to help people plan for their future and come to terms with their feelings and live well. This service is extended to support immediate carers and families who are referred to the service.

About you:

We are looking for someone who has an NVQ level 3 (or equivalent) qualification with an understanding of dementia. Your ability to assess a person with dementia along with the understanding of the need for client confidentially is essential to providing a valuable and worthwhile service. To be successful in this role you will have excellent non-judgmental communication skills as well as strong organisational and time management skills in order to manage a large caseload effectively. Experience of record keeping, and report writing is required as well as good IT skills.

You may have experience of the following: Dementia Navigator, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Dementia Adviser, Mental Health, Dementia, etc.