Advocacy office coordinator jobs

Location: Telford

Mentored by: Teaching, Learning and Assessment Coordinator

Type of Employment: Full-time

Hours of Work: 40 hours per week

Days of work: Monday – Friday

Pay Level: £35,560

In this role, you won’t just teach Maths and English — you’ll change trajectories by becoming a trusted role model, advocate, and guide, helping young people develop the skills, resilience, and confidence they need to progress into education or training, employment, and independence.

If you are empathetic, resilient, and driven to make a real impact, this is your opportunity to transform lives and shape futures

Some of the key responsibilities include:

• Deliver Functional Skills Maths and English teaching (Entry Level 1 to Level 2).
• Plan fun and engaging lessons that consider individual learning needs and abilities.
• Provide in-class support and effective interventions by facilitating lessons that motivate and encourage young people even through difficult experiences.
• Monitor progress, engagement and achievement.
• Use data to identify learning gaps and plan targeted improvements.
• Maintain accurate records, attendance and progress tracking.
• Work closely with the Teaching, Learning and Assessment Lead to set priorities.
• Contribute to initiatives that promote inclusive and differentiated teaching.
• Support a culture of psychological safety, vulnerability-based trust and a clear purpose.

Our Benefits:

• 10 weeks paid holiday per year (during school holidays)
• Vitality Health package (with no employee excess to pay on claims)
• Royal London Pension Scheme
• Job valuations to ensure competitive salaries
• 45p per mile for any work related journeys
• Annual 2 night staff Getaway
• Christmas spending voucher
• Regular social activities
• Annual Employee Wellbeing budget
• Occupational Health Offer
• Enhanced maternity, paternity, adoption and shared parental leave policies
• Foster & Kinship Policy – time off for training
• Time of for fertility/IVF treatments & appointments
• Bespoke CDP Opportunities

What to expect from the recruitment process:

1. Application form submitted and reviewed by the panel
2. Shortlisted candidates invited to a first stage interview
3. Candidates who are successful at the first stage interview will be invited for a second stage assessment which may consist of an in tray task, scenario presentation or microteach along with time with the learners and a tour of the workplace.
4. Candidate selection – the panel will review any applications and a selection decision made
5. Recruitment Manager will make contact with applicants to let them know the outcome of their interviews

All applications must be submitted by 15th May 2026 with interviews being held the following 2 weeks. All candidates should be notified of the outcome of interviews within 3 working days. (subject to change)

For more information on this role and our organization please visit our website

Please note that we are committed to safeguarding and promoting the welfare of our learners and expect all those who work with us to share this commitment. Successful applicants will need to undertake a DBS Enhanced Clearance check (Disclosure and Barring Service) and complete a Self Disclosure.

Location: Rotherham

Mentored by: Teaching, Learning and Assessment Coordinator

Type of Employment: Full-time

Hours of Work: 40 hours per week

Days of work: Monday – Friday

Pay Level: £35,560

In this role, you won’t just teach Maths and English — you’ll change trajectories by becoming a trusted role model, advocate, and guide, helping young people develop the skills, resilience, and confidence they need to progress into education or training, employment, and independence.

If you are empathetic, resilient, and driven to make a real impact, this is your opportunity to transform lives and shape futures.

Some of the key responsibilities include:

• Deliver Functional Skills Maths and English teaching (Entry Level 1 to Level 2).
• Plan fun and engaging lessons that consider individual learning needs and abilities.
• Provide in-class support and effective interventions by facilitating lessons that motivate and encourage young people even through difficult experiences.
• Monitor progress, engagement and achievement.
• Use data to identify learning gaps and plan targeted improvements.
• Maintain accurate records, attendance and progress tracking.
• Work closely with the Teaching, Learning and Assessment Lead to set priorities.
• Contribute to initiatives that promote inclusive and differentiated teaching.
• Support a culture of psychological safety, vulnerability-based trust and a clear purpose.

Our Benefits:

• 10 weeks paid holiday per year (during school holidays)
• Vitality Health package (with no employee excess to pay on claims)
• Royal London Pension Scheme
• Job valuations to ensure competitive salaries
• 45p per mile for any work related journeys
• Annual 2 night staff Getaway
• Christmas spending voucher
• Regular social activities
• Annual Employee Wellbeing budget
• Occupational Health Offer
• Enhanced maternity, paternity, adoption and shared parental leave policies
• Foster & Kinship Policy – time off for training
• Time of for fertility/IVF treatments & appointments
• Bespoke CDP Opportunities

What to expect from the recruitment process:

1. Application form submitted and reviewed by the panel
2. Shortlisted candidates invited to a first stage interview
3. Candidates who are successful at the first stage interview will be invited for a second stage assessment which may consist of an in tray task, scenario presentation or microteach along with time with the learners and a tour of the workplace.
4. Candidate selection – the panel will review any applications and a selection decision made
5. Recruitment Manager will make contact with applicants to let them know the outcome of their interviews

All applications must be submitted by 15th May 2026 with interviews being held the following 2 weeks. All candidates should be notified of the outcome of interviews within 3 working days. (subject to change)

For more information on this role and our organization please visit our website

Please note that we are committed to safeguarding and promoting the welfare of our learners and expect all those who work with us to share this commitment. Successful applicants will need to undertake a DBS Enhanced Clearance check (Disclosure and Barring Service) and complete a Self Disclosure.

What is the main purpose of their role?

The Operations Manager sits within a team of six managers who are responsible for providing the strategic lead for all the activities of Suffolk Refugee Support. This is a senior operational role with responsibility for overseeing key programme areas including HR and facilities, volunteering, our ESOL provision and our International Women’s Group. The role will also oversee the development of SRS’s Client Partnership work, ensuring this is shaped through co-production with the clients we work with, supports strong external relationships, and is delivered through an effective, outcome-focused work plan. Working closely with staff, trustees, partners and clients, the postholder will contribute to the effective management and ongoing development of the organisation.

The role line manages a team of Officers and Coordinators responsible for specific programme areas, ensuring that the activities within their remit are effective, compliant and responsive, meeting both the charitable aims of SRS and the needs of the asylum seekers and refugees we support.

What will the job entail?

Among other responsibilties, you’ll be overseeing the function of the organisation and its strategic development by using knowledge of needs of clients, gaps in existing services and opportunities as they arise, working with the Management Team to agree funds required for services to be run and delivered, liaising with Trustees, developing and managing client focused activities, developing and managing operational areas of work and providing strategic and operational oversight to our Client Partnership work.

What you will need

• At least two years’ staff and project management experience in community, voluntary sector or social care settings; or other proven relevant management experience
• Experience of managing staff including delivery planning, performance monitoring, practising HR & disciplinary processes, and motivating positive work environments
• Experience of developing, managing and evaluating programmes to meet identified needs using imaginative ideas and making efficient use of restricted resources
• Experience of using/developing assessment tools to monitor service outputs and outcomes
• Knowledge of laws and policies applicable to Human Resources management
• Knowledge of safeguarding, data protection and equality good practice
• Strategic planning skills with the ability to work in conjunction with the Charity Manager and management team to agree plans of work for the whole organisation to maximise impact for clients
• Proficient in using all MS office applications and CRM or data management system, (experience with Charitylog or similar database platforms preferred)
• Conscientious, calm, and well-organised with the ability to keep the balance between short & long-term tasks/goals
• Proven ability to write concise and informative reports that are appropriate to the target audience, and which summarise a large amount of information
• A strong commitment to Equal Opportunities and Safeguarding Children, Young People and Vulnerable Adults
• Commitment to people in the asylum system and insight into their experiences
• Confident, friendly manner and the ability to put people at their ease
• Flexible approach and willingness to occasionally work outside the office in various settings and some evenings if needed (by agreement)

For the full list of essential criteria see the recruitment pack.

 About us

Suffolk Refugee Support aims to ensure that all asylum seekers and refugees in Suffolk are enabled to live integrated, fulfilled and contributing lives in their new communities. We provide a welcoming environment where clients can access help, advice, support and practical services in order to be healthy and safe and begin to rebuild their lives. We work with external agencies, community and voluntary sector organisations, health providers and others to enable our clients to access a range of support. We are based in Ipswich, but our services operate increasingly on location with refugees and asylum seekers housed in accommodation across Suffolk.

Salary: £36,220 rising to £36,720 after successful completion of probationary period
Location: Gwent
Contract Type:

• Permanent in line with funding
• Agile – working where and when required, to do the job most effectively 

Hours & working Pattern: 

• 35 hours per week (full time)
• Generally, Monday to Friday, with occasional evening and weekend work 
• Participation in the organisation’s Tier 3 emergency on-call rota (paid)

All team members must work flexibly on occasions to meet the needs of the Charity and the people we support  

Accountable to: Director of Support Services

Accountable For:
• Oversight of the portfolio of services within this role, which will be reviewed periodically in line with funding requirements and organisational priorities.
• Current portfolio: Housing Support Grant–funded services across Torfaen and Newport, including refuge and community services.
• Line management of Assistant Managers

Purpose of the post:Operational management of specialist, trauma-informed support services for people who have experienced domestic or sexual abuse, harm or violence.

Specific responsibilities:

PLEASE READ THE FULL JOB DESCRIPTION AND PERSON SPECIFICATIONS IN THE SUPPORTING DOCUMENTS SECTION.

General responsibilities:

PLEASE READ THE FULL JOB DESCRIPTION AND PERSON SPECIFICATIONS IN THE SUPPORTING DOCUMENTS SECTION.

Interested candidates are welcome to contact Joanna Parry, Director of Support Services, for an informal chat. 

It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances.  

This role requires frequent travel for business purposes. A current valid driving licence, access to a car and insurance covering business use

Closing Date:4th May 2026

We operate a rolling recruitment process and may interview suitable candidates as applications are received. We reserve the right to close this vacancy once the position has been filled.

Due to the nature of these roles, they are only open to female applicants (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1).  A disclosure obtained through the Disclosure and Barring Service is requireed for all posts. 

Cyfannol is an organisation with equality, diversity and inclusion at its heart. We welcome applications from all areas of the community. However, we particularly encourage applications from members of our BAME community as well as individuals with disabilities who are currently under-represented within our workforce.

We seek to appoint a community pioneer for ‘Earthed’, a relatively new initiative that seeks to work across the Almondsbury and Severnside area (South Gloucestershire)

The successful applicant will be supported fully so they are free to wander and seek to respond to where God is calling. Applicants will be creative visionaries, who are resilient and able to respond to the challenges such a unique role will uncover.

This isn’t about running polished events or having everything figured out. It’s about bringing people together in simple ways - walks, time around a fire, moments of reflection - and seeing what grows.

The Community Pioneer for Earthed will cultivate spaces where people can connect - with one another, with nature, and with God. These spaces will be open, authentic, and welcoming, especially to those who are curious, questioning, or exploring faith.

South West Community Chaplaincy (SWCC) aims to provide effective care and community support for people going through the Criminal Justice System, including prison. This includes work such as advocacy, mentoring and holistic support to assist the integration of people with convictions into their communities, through a team of volunteers, within the counties of Cornwall , Devon and West Somerset. 

We are looking for a committed and motivated individual who will be responsible for the recruitment, training, support and retention of the volunteers: someone who has the ability to think outside the box in the approach to this task, and to attract volunteers to be part of something incredible - the changing of clients’ lives.

Volunteers provide a cornerstone of the work that SWCC achieves. They allow the organisation to have a substantially more positive impact due to the greater number of clients they are able to support. To this end, it is imperative that we recruit the right people as volunteers and that they feel fully supported and valued for all they bring to the organisation.

SWCC aims to provide a professional focus and resource for faith communities in the area to establish new and innovative ways of helping participants address their offending behaviour.  We do this by providing a network of support that can challenge and promote a positive attitude to change. This role (in conjunction with the chaplains) would fully explore church networks across the area as a potential source for volunteers. Utilising our training resources, we can offer to upskill congregations in safeguarding and also identify possible safe communities for our clients to be able to join.

There is an occupational requirement for applicants to actively embrace the faith ethos and values of SWCC and the successful applicant will have the ability to build positive relationships with a wide range of people. Some occasional weekend work will be involved.

Closing date: Friday 15th May 2026

Interviews: Week commencing 18th May 2026

WHY WORK WITH HEREFORD CATHEDRAL ALMSHOUSE CHARITY AND HEREFORD CATHEDRAL

With a history stretching back over 800 years, the Hereford Cathedral Almshouses Charity offers its residents a wonderful blend of historic architectural heritage with a true sense of community and belonging. The charity’s objective is “the relief of poverty through the provision of almshouse accommodation” and this has traditionally focussed on providing housing for people on lower incomes. Rooted in gospel values, its Christian ethos has ensured a unique pastoral presence and availability to residents, unlike secular housing provision. However, current trustees also recognise the need to address poverty in its less obvious manifestations such as are related to spiritual, mental and physical health, and see the role of a parish nurse as integral to achieving this. For the right person, there is a unique opportunity to integrate their nursing expertise with their faith, thereby adding a holistic dimension to the charity’s objective not previously contemplated in this way.

OUR VISION FOR THE PARISH NURSING SERVICE

While Herefordshire is a beautiful rural county, this charm hides some serious issues. National measures of poverty tend to focus on large cities, such that the specific challenges of rural or country town life—like high housing costs, transport, difficulty accessing community healthcare provision and social isolation — can often fall under the radar.

Poverty means more than lack of money although this often sits at the heart of other manifestations. Addressing matters of health and access to health and social services can, and should, be understood as another form of poverty alleviation which can have tangible benefits for the elderly, carers and young families on low incomes. Furthermore, poverty in psycho-spiritual care and dignity, particularly related to death and dying are significant issues in our rural setting.

Recognising the needs described above, the Hereford Cathedral Almshouses Charity has embarked on a strategy committed to alleviating such poverty. In an effort to provide groundbreaking pastoral, social and practical support for our communities, the trustees, in conjunction with the Chapter of Hereford Cathedral would like to appoint a Parish Nurse. This would initially be to support the residents of the Almshouses, with the intention, in due course, of expanding the service to those in the wider community, including potential collaboration with other local organisations.

ROLE DESCRIPTION

The Parish Nurse will play a vital role in helping to achieve holistic pastoral care by supporting and building relationships with the residents of the Almshouses in Hereford and Ledbury, and being appropriately available to support the community associated with Hereford Cathedral which has a growing number of elderly people and young families.

Responsible to the Dean of Hereford and linked with Parish Nursing Ministries UK (PNMUK), the Parish Nurse is to provide nursing support to recipients, regardless of their faith position. This support will integrate spiritual, physical, psychological, emotional and social health to the residents of our Almshouses in Hereford and Ledbury, and the wider cathedral community. Supported by the Steering Group, the Parish Nurse will be accountable to the Nursing and Midwifery Council (NMC), the Chapter of Hereford Cathedral, the Hereford Cathedral Almshouses Charity, and a spiritual supervisor who will be determined in due course.

Main Duties and Responsibilities

Support Holistic Health

• Integrate faith and health through providing a holistic assessment of need
• Support individuals from the Almshouses and Cathedral community in dealing with health issues and concerns, through collaboratively planned health advice, support and spiritual care
• Monitor and evaluate the effectiveness of the care provision, adjusting the care plans as required
• Where appropriate, support risk assessments to ensure that health needs are being met
• Where appropriate, develop screening opportunities for residents in the Almshouses and cathedral community
• Where appropriate, attend local meetings with health and social care professionals to ensure continuity of care
• Ensure parish nursing activities and advice are evidence based and supported by current research

Health Education

• Provide and promote appropriate health education to individuals and groups, aiming to increase understanding of health concerns and to empower people to make positive choices to improve their health
• Focus on a variety of educational activities for all ages which can explore the relationship between values, attitudes, lifestyle, faith and health
• Develop opportunities for health education activities in the Almshouses and at community events

Health Advocacy

• Provide an advocacy role that supports people to access health services
• Initiate and support referrals to other health professionals as appropriate

Referrals

• Liaise with appropriate agencies and authorities in order to support the health needs of individuals
• Signpost to health, social care, faith organisations and voluntary sector services as appropriate, to access the most suitable resources for holistic care

Support Groups

• Develop appropriate support groups, following assessment of need of residents of the Almhouses and Cathedral community
• Support the Cathedral Pastor and Pastoral Visiting Team

Integration of Faith and Health

• Integrate faith and health in all activities and contacts, aiming to promote the understanding of the relationship between faith and health
• Pray with or for clients, if requested and appropriate or, if preferred, refer them to a faith group/leader of their choice
• Facilitate or assist with a service of, for example, Holy Communion in their home, as appropriate

Professional Management

• Promote safeguarding of children, young people and adults at risk in all parish nursing activities
• Attend Steering Group meetings and regular one to one meetings with line manager
• Work as an autonomous and lone practitioner, ensuring compliance with the policies and procedures of Hereford Cathedral Chapter, including those related to lone working
• Maintain accurate, systematic and timely record keeping of health interventions in keeping with NMC Record Keeping guidance, ensuring safe storage and disposal of documentation
• Maintain statistical information and data as required by the Almshouses charity, Hereford Cathedral Chapter and PNMUK
• Manage the resources of the parish nursing service, including any financial resources, in line with professional standards
• Participate in an Annual Development and Performance Review with line manager
• Ensure that the Confidentiality and Data Protection Policies of Hereford Cathedral Chapter and the NMC are stringently adhered to
• Maintain the Parish Nurse Accreditation Standards, annually reviewing these with the Regional Nurse Coordinator and line manager
• Record and take appropriate action if any accident or incident occurs involving a volunteer, client, staff member or visitor

Personal Development

• Be aware of, and always act in accordance with, the NMC Code of Professional Conduct and maintain NMC registration
• Work within the scope of professional knowledge and competence
• Maintain up-to-date knowledge and skills, and undertake Continuing Professional Development (CPD) in accordance with the individual parish nurse, and organisational needs
• Ensure personal spiritual care needs are identified and met, and participate in regular spiritual supervision
• Attend PNMUK Community of Practice events for professional development, supervision and peer support

The above-mentioned tasks are a summary of the key responsibilities involved; however, the post holder may be asked to carry out other tasks as directed by the Almshouses Charity trustees/Parish Nurse Steering Group/other authority.

The Equality Act 2010 Schedule 9 part 1(1-3) applies to this post. The post is restricted to practicing Christians.

Person Specification

Education/Qualifications

Essential qualities:

• Registered Nurse (Adult/Child/Mental Health/Learning Disability)
• Current Nursing and Midwifery Council Registration
• Evidence of post registration education and training
• Completion of the PNMUK Preparation for Parish Nursing Practice Course or willingness to undertake this (the next Preparation for Practice Course starts on 7 September with sessions on 8, 14 & 28 September and 5 & 12 October 2026)
• Full UK driving licence and access to a vehicle fully insured for business use and service user transportation
• Confident user of Microsoft Office

Desirable qualities:

• Community Nursing/Specialist Practitioner Qualification
• Some theological or discipleship training or willingness to undertake this

Experience

Essential qualities:

• Significant post-registration experience of Community Nursing
• Have a love of God’s people and be comfortable and willing to pray with and for others when appropriate

Desirable qualities:

• Previous management experience
• Experience of teaching
• Experience in delivering health education
• Experience of working in the UK as a Registered Nurse 

Skills and Knowledge

Essential qualities:

• High level of nursing expertise
• Ability to work independently and within a team
• Decision making skills
• Good communication skills
• Competent IT skills
• Commitment to work within the NMC Code of Conduct
• Commitment to personal and spiritual development
• Regular safeguarding training
• Knowledge of Clinical Governance development and its implementations
• Knowledge of the purpose and value of professional supervision and support of staff
• Understanding of, and commitment to, equal opportunities

Other

Essential qualities:

• Regular member of a church of any Christian denomination
• Willingness to attend a cathedral service at least monthly
• Able to carry out the duties of the post with or without adaptations

HOW TO APPLY

For full details and how to apply, please visit the vacancies page of the Hereford Cathedral website. Fully completed application forms must be received before midday on the closing date of 30 April 2026. 

An exciting oppourtunity to lead compassionate, community-driven perinatal services that make a real difference to families every day. Shape how frontline support is delivered across our Baby Bank, Community Doula service, infant feeding support, and volunteer programmes in Birmingham. Ensuring safe, trauma-informed care reaches those who need it most.

As Head of Service at Elayos, you’ll turn strategy into meaningful action. You will lead staff and volunteers, strengthen safeguarding practice, embed reflective learning, and champion lived experience at the heart of everything we do. This is a rare opportunity to combine operational leadership with purpose, impact, and values-led service development in a growing organisation supporting mothers and birthing people, who find themselves disadvantaged, during pregnancy, birth and early parenthood.

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

BACKGROUND

The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.

IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England.

In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm. 

The Purpose of the Role

The Senior Integration Officer will provide team leadership for longer-term integration casework for refugee households—including both adults and children—resettling in Hampshire under the UK Government Resettlement Programme. This includes the Afghan Resettlement Programme (ARP), the United Kingdom Resettlement Scheme (UKRS), Community Sponsorship, and other eligible schemes. The role focuses on households in their second year onwards of engagement with the service (following completion of the initial resettlement period).

The Senior Integration Officer line manages two Integration Officers and holds a 50% capacity caseload (including complex integration cases), providing reflective supervision, case direction and oversight of safeguarding cases. The postholder will maintain oversight of case management standards, support planning and Outcomes Star use, data quality, and performance reporting in line with contractual requirements. 

Key Working Relationships

This position will work closely with all staff involved in the delivery of the Hampshire Resettlement and Integration Support Service. This will include the Programme Manager (Resettlement and Integration), Senior Resettlement Officer, Integration Officers, Bilingual Integration Officer, Bilingual Resettlement Officers, Refugee Employability Caseworker, ESOL Coordinator and Senior Community and Engagement Officer. 

Externally, the position will build and maintain strong working relationships with our partners, Citizens Advice Rushmoor, statutory services, commissioned providers, and voluntary and community sector partners across Hampshire. The Senior Integration Officer will represent the service at multi-agency forums, strengthening referral and escalation pathways (including for safeguarding and complex needs), and will work with partners to highlight systemic and individual barriers to independence and longer-term integration outcomes for resettled households.

This role is line managed by the Programme Manager with a dotted-line reporting relationship with the UK Safeguarding Advisor on safeguarding matters.

KEY ACCOUNTABILITIES:

Support to Households (50% caseload capacity)

• Hold a 50% capacity caseload, including complex or high-need integration cases, providing direct one-to-one support and modelling best practice.

• Provide tailored strengths -based casework support to refugee households in years 2 onwards, supporting progression towards independence and reduced reliance on intensive services.

• Where applicable, provide bilingual support and where not possible work effectively with interpreters to ensure clear, accurate and culturally appropriate communication.

• Deliver and/or lead group-based integration sessions and workshops that support access to information, peer learning and opportunities related to longer-term settlement in the UK.

• Lead on partnership development and maintenance (including with Citizens Advice Rushmoor and other local partners), strengthening referral and signposting pathways and coordinating access to services and resources that enable clients to meet their short- and long-term goals.

• Support the completion and regular review of individual Support Plans using the Outcomes Star tool, with a focus on progression, goal-setting and exit planning.

• Advocate, verbally and in written form, on behalf of clients with service providers and statutory agencies, and support escalation and problem-solving where required.

Team support and quality assurance (40%)

• Line manage two Integration Officers, including setting objectives, providing regular reflective supervision, supporting wellbeing and professional development, and completing performance review processes.

• Provide case management support and oversight, including reviewing Individual Support Plans/Outcomes Star use, ensuring timely case notes, and embedding strengths-based, trauma-informed practice.

• Support team coordination and consistency, including agreeing priorities, balancing workload, supporting cover arrangements, and promoting learning and continuous improvement.

• Provide coaching/training and on-the-job support to strengthen delivery. 

Safeguarding

• Serve as the first point of contact for safeguarding concerns and record all incidents promptly and confidentially in the CRM. 

• Complete initial risk assessments using the matrix and manage low/medium-risk cases in line with the IRC UK Safeguarding SOP, escalating to the Project Manager for supervision and closure. 

• Escalate high-risk concerns immediately to the UK Safeguarding Advisor and seek guidance on complex or unclear cases. 

• Oversee programme safeguarding across delivery: track actions/outcomes, participate in weekly case reviews, engage partners, and promote staff understanding of reporting procedures. 

Key administrative tasks and ways of working (10%)

• Ensure timely and accurate compliance with all reporting requirements, including oversight of database management, case noting and file maintenance, with a focus on evidencing client progress and outcomes in line with data protection and contractual requirements.

• Monitor data quality across the team, implementing checks, addressing gaps promptly and supporting the Integration Officers to maintain consistently high documentation standards.

• Coordinate and support project logistics (as needed), such as arranging venues, preparing materials for group sessions, and ensuring accessible delivery across partner sites.

• Provide flexible administrative support to meet project needs, including contributing to internal reporting and contract performance monitoring.

• Attend and contribute to multi-agency coordination meetings and service development discussions, bringing operational insight to improve longer-term integration support.

• Regularly gather and act on client and partner feedback to improve service quality, accessibility and responsiveness, and support continuous improvement across the team.

• Carry out all duties in accordance with the aims, values and policies of the International Rescue Committee, in particular in relation to safeguarding, confidentiality, impartiality and equal opportunities, relevant legislation and contractual/donor requirements. 

PERSON SPECIFICATION

Skills, Knowledge and Qualifications:

Essential

• Demonstrated ability to lead on longer-term integration delivery, supporting clients to move towards independence, providing operational guidance, coaching and support to staff members to ensure consistent, high-quality, outcomes-focused casework.**

• Strong written and verbal communication skills, with the ability to communicate effectively with colleagues, partners and clients in English.

• Sound understanding of safeguarding principles and risk management processes, with the ability to exercise professional judgement and provide appropriate guidance in complex or sensitive situations. **

• Excellent interpersonal and relationship-building skills, with the confidence to navigate and maintain a wide range of internal and external partnerships.

• Strong organisational skills, with the ability to prioritise, manage competing demands and meet deadlines.

• Good IT skills, including proficiency in Microsoft Office and experience leading meetings or trainings via online platforms such as Microsoft Teams and Zoom.

• Ability to work flexibly both independently and collaboratively as part of a team.

• Ability to travel regularly throughout the service delivery area and, where required, to attend partner locations and multi-agency meetings.

Desirable

• Fluency in Dari and/or Pashto or another relevant community language, enhancing culturally responsive engagement and reducing reliance on interpretation where appropriate.

Experience:

Essential

• Significant experience supporting refugees, asylum seekers or other vulnerable populations through structured integration pathways, including progression in employment, education, financial stability and community participation. **

• Proven line management, supervision or team leadership experience for diverse staff within a casework, social care or integration-focused environment, including responsibility for case oversight, performance support and professional development. **

• Strong working knowledge of UK statutory and voluntary sector systems and services.

• Significant experience using Client Management Relationship systems and leading data quality assurance processes. This includes implementing routine checks and controls across case records and client management systems, ensuring timely corrective action and maintaining confidentiality and data protection standards.

​

Job Role: Head of People

Salary: £55,080 per year

Hours: 37.5 hours per week

Contract type: Permanent

Location: Bath

Additional information:

• The role will involve occasional evening working, including attending board meetings from time to time.
• Some travel across our South West area of operations will be required as part of the role.

This vacancy will close on 18th May 2026, and shortlisted candidates will be invited to first‑stage interviews on 26th May 2026.

About Julian House:

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

About the Role:

The Head of People is a pivotal role at the heart of Julian House, shaping the organisation through its most important asset, its people. As a key member of the Senior Leadership Team, reporting to the Chief Executive, you’ll lead our people strategy, culture, and workforce development, ensuring we have the capability, capacity, and values‑led culture needed to deliver our mission.

This is an exciting opportunity for a strategic and compassionate leader who understands how great people practices drive social impact. You’ll provide senior leadership across HR, recruitment, volunteering, organisational development, and culture, helping to build a high‑performing, inclusive organisation where people feel supported, empowered, and able to thrive in a demanding environment.

You’ll play a critical role in embedding Julian House’s values, strengthening leadership capability, and creating a positive workplace where staff and volunteers feel engaged, valued, and proud of the difference they make. This is a rare opportunity to lead meaningful change and help a mission‑driven charity continue to grow and succeed through its people.

Please refer to our application pack and job description for full details around the role.

What you’ll be doing:

• Lead and shape our People Strategy, ensuring it aligns with our organisational goals, values, and long‑term ambitions, and that our people are fully supported to deliver meaningful impact.
• Build leadership capability at every level, designing and embedding leadership and management development programmes that support confident, values‑led leadership across the organisation.
• Oversee recruitment, HR operations, volunteering, and people processes, working closely with the HR Manager and wider People Team to deliver high‑quality, responsive support.
• Champion robust, modern employment policies, ensuring they remain legally compliant, up to date with best practice, and reflective of Julian House’s values and culture.
• Coach and advise leaders, providing trusted guidance that builds confidence, strengthens people‑management skills, and supports teams to thrive in a demanding environment.

Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined.

What we’re looking for:

• Significant senior‑level experience in People / HR leadership, with a proven track record of overseeing employee relations, people operations, and leading cultural and organisational change.
• Strong knowledge of HR best practice and employment law, alongside experience in organisational development, workforce wellbeing, and using people data and insights to inform decision‑making.
• Strategic and forward‑thinking, with the ability to translate vision into practical, impactful actions that support teams and strengthen organisational performance.

There are many great reasons to join our team!

• Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan
• 27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff)
• 30% staff discount at Julian House charity shop
• A generous and competitive pension scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
• Great opportunities for career development and free monthly training sessions from experienced facilitators
• For all the fantastic and valuable work, you’ll be doing, you’ll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!