NYAS is the leading provider of advocacy and associated services across the UK. NYAS shares the opinion that every child or young person and vulnerable adult should have the same chance to live happy, healthy and rewarding lives.

If you are looking for a rewarding role with an organisation that makes a difference to family’s lives, we want to hear from you.

We are looking for an Independent Professional Advocate, who can to provide advocacy to parents with children under the age of 18 in Caerphilly as part of the Families First Programme. The Parent Advocacy Project is to empower parents to resolve issues affecting their family to achieve positive outcomes for the whole family.

You must have significant experience of working in a related setting i.e. parent support, family support worker etc. and have a recognised professional qualification.

For more information, please view the attached job description and person specification.

To meet the requirements of the role you must live within the geographical area.

In return for joining NYAS you will receive the following benefits:

• 26 days, increasing to 30 days annual leave plus bank holidays (pro rata for part time)
• Occupational sick pay (subject to completion of qualifying period)
• Enhanced pay for family friendly leave
• Free parking at some of our offices
• Employee assistance programme
• Group stakeholder pension scheme
• Access to BHSF health cash plan
• Cycle to work scheme
• Support and supervision from your line manager
• Learning & Development opportunities

Note for candidates - when completing the application form, it is important that you refer to the person specification within the job description and detail how you can evidence the criteria.

NYAS operates robust safe procedures to ensure the protection of the children, young people and adults at risk we work with. To comply with NYAS’s Safeguarding and Child Protection Policy candidates will be subject to an enhanced DBS check, references and a Digital Risk Assessment.

NYAS is an equal opportunities employer

We reserve the right to close this vacancy early once we receive a high number of applications.

The Volunteering Coordinator helps people with sight loss to live the life they choose by attracting and onboarding sufficient volunteers to support and grow our services and income. You will support your local team to deliver a positive volunteering experience and to attract and retain experienced volunteers.

This person could be based anywhere in the North East i.e. Newcastle, Leeds, Hull or Sheffield. To work from one of our nominated offices.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year, pro rata.

We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people. 

Diversity 
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.

Safeguarding 
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Candidate requirements

To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;

Essential

• Experience of Managing and supporting volunteers.

• Experience of implementing new working practices within a team.

• Proven experience of supporting and advising others on policies and procedures.

• An understanding of good practice in volunteer management.

• Demonstrable and up to date knowledge of good practice in equality, diversity and inclusion. Demonstrable and up to date knowledge of GDPR and use of Customer Relationship Management systems. 

• Relevant and up to date knowledge of safeguarding principles. 

Desirable 

• Relevant qualification in volunteer management or equivalent. 

• Experience of creating an inclusive work environment for people with a disability.

• Facilitation and/or training skills.

• Personal experience of volunteering.

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.

We reserve the right to close adverts earlier than the closing date.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply 

Applications need to be made using the online application form, accessed using the ‘apply’ button above. 

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. 

The system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised.If any mandatory fields are missed, a pop-up box will appear at the top of the page advising which sections require completion.

Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

This role is to support of the Advocacy Matters volunteer project and the running of the Advocacy Matters Steering Group.  Advocacy Matters has a thriving volunteer team comprising of Volunteer Advocates, Volunteer Office roles, Volunteer Events roles and Steering Group Members.  This position would involve directly supporting the volunteer team through training, mentoring, supervision and overseeing casework.

The role also involves the running of the Advocacy Matters Steering Group who provide a user involvement function to the strategic decision making of the organisation, training, self and peer advocacy and consultations.

User involvement is making sure the voices of people are heard and they can actively shape and improve the services they use and influence local and national policy. People who use services are experts on how they should be developed and delivered this is at the heart of Advocacy Matters ethos.

Please Call Kathryn Paynter to discuss

Peer Advocate Worker
Twickenham

We're now looking for a Part-time, Peer Advocate Worker to join our Homeless Health link team.

About Us

We are SPEAR, a charity dedicated to helping homeless people in South and West London find secure accommodation and work towards a positive future. For 30 years, we’ve worked tirelessly to support homeless people to recover from their personal issues and break down the barriers that they face. We recognise that homelessness is much more than just a housing issue, so we provide a range of accommodation and support services to help people reach their full potential.

This is a superb opportunity for an individual with drive, focus and a desire to work with our outstanding charity to help us to combat homelessness. You’ll discover a passionate, supportive environment where the entire team are working toward the same goals and are dedicated to making positive change and producing great results.

The Benefits

- Salary of £13,072.94 per annum
- 26 days’ holiday pro rata (increasing with service)
- Pension scheme
- Access to a free Employee Assistance Programme
- A range of benefits including cycle to work scheme and staff wellbeing sessions
- Refer a friend bonus scheme

This role will be responsible for the promotion of the services across the boroughs, engaging with a range of supported housing and homelessness service providers to source referrals into the services. The role will also be responsible for the liaison and communication of case management across any providers engaged with the service.

This role will deliver high quality services offered by the Homeless Health Link Programme focusing on the engagement of homeless clients, including rough sleepers into a range of primary care, mental health and substance misuse services. This post is required to undertake good quality case work and assessments of individual with complex needs including challenging mental and physical health needs.

Our health link service engages and supports rough sleepers with their mental and physical ill health needs, helping them access services that are often difficult to access, meaning that they have poor access to health and social care services.

You will need to have great communication, organisational and interpersonal skills, as well as being able to able to build on the relationships we have with our clients and stakeholders as well as create new relationships that benefit the service users and SPEAR as an organisation.

The role will be responsible for processing referrals into the service from a range of sources across the boroughs and act as an entry point into the service. To work closely and proactively with local authorities, statutory and non-statutory health and housing services to improve pathways for homeless clients accessing physical and mental health services.

Please see Job Description and Person Specification.

SPEAR is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environment is, the better our work will be.

At SPEAR, we welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Other organisations may call this role Support Worker, Outreach Officer, Peer Support Worker, Homeless Welfare Officer, Recovery Worker, Peer Support Worker, Peer Advocate Officer, or Peer Advocate Practitioner.

As part of the co-ordinator team, you’ll be taking responsibility for organising and delivering activities in the centre, with a specific focus on music and creative activities. From choir groups, to one-to-one recording sessions, and supporting public performances, you'll be working with members to develop new passions and discover the joys of collective creating. The role also involves providing advocacy and support for up to 20 members, and ensuring the smooth running of the day service as a member of the co-ordinating team

Job Benefits:

Health Care (Cash plan)

Optional day off to volunteer

Option to buy and sell additional holiday

Life Assurance

Bike2Work Scheme

Office/Unit Based: Crawley, Leatherhead

Job reference: 107

Contract Type: Permanent

Part time: 21 hours a week, 3 days per week. Days to be confirmed at interview.

Salary: £11,351.35 - £12,735.08 per annum, pro rata (Full time equivalent £20,000.00 to £22,438.00 per annum) (dependent on experience) annum + benefits

Due to the nature of the role and In line with legislation, the successful candidate will need to confirm and demonstrate that they are fully COVID-19 vaccinated, or be able to provide certified medical exemption.

Giving people a voice – and making sure it’s heard – is something POhWER does every day. We’re all about promoting equality, challenging unfairness and giving disadvantaged and vulnerable people access to high quality information, advice and advocacy services. POhWER is a registered charity that provides a range of services across England.

We are looking to recruit people who share our core values and can demonstrate that they apply and live those values in their daily working practice.

An exciting opportunity has arisen for a Secure & Complex Services Advocate to join our Crawley/Leatherhead team working on our Advocacy contract. Successful candidates will be expected to become proficient across all of these services so we are looking for people with a passion and willingness to build on current experience and strive to continually develop.

You will be supporting a wide range of vulnerable adults often with multiple mental health needs, so you will have experience of this type of work, along with a good working knowledge of public and voluntary organisations.

Ideally, you will have strong experience working with vulnerable adults who are affected by significant health and social care issues who find it difficult to speak up for themselves; and experience providing persuasive verbal and written representations.

You will be a confident positive team player, able to work in partnership with clients and professionals, gaining an understanding of their issues by listening, exploring options and taking action as directed by them. Our ideal candidate will have worked in advocacy, information and advice or similar role before, ideally in a health, social care or voluntary setting and will have experience of working with vulnerable adults.

You will need to have a flexible attitude and must be comfortable handling highly sensitive information whilst able to work well independently and confidently on behalf of others. Strong communication skills and time management skills will be required and you will need to be computer literate.

Because of the nature and location of the role, applicants must live within the area; have a full driver’s licence and access to their own transport.

We apologise in advance, that if you do not hear back from us within two weeks of the closing date then please presume that you have been unsuccessful.

As a minimum you should have:

• Ability to form positive boundaried working relationships with a wide range of clients
• Ability to support clients who may have a range of particular communication and other needs
• Ability to manage a complex caseload covering a wide range of subjects
• Ability to research options to ensure clients can make an informed choice
• Excellent communications skills, able to communicate sensitively and empathetically
• Ability to communicate effectively with professionals and other organisations
• Manage risk to self and others
• Good personal planning and organisational skills.
• Good IT skills
• An effective team player
• Flexible positive approach

Ideally you will also have:

• Knowledge of good advocacy practice
• Knowledge of public and third sector organisations and processes
• Completed National Advocacy Qualification
• Experience of working with people with different needs

Special Requirements:

• Your work must be within reasonable daily travelling distance of your home.
• Advocates will need to have use of their own car and travel independently of public transport (exceptions apply in London).

How to apply

Please submit your CV and cover letter (cover letter no longer than 1 side of A4) before the application deadline 9am, Monday 13 December 2021. In your cover letter please include your reasons for applying for the role, how you meet the person specification criteria if you hold a current driving licence and have access to your own vehicle and your notice period.  

Please submit your CV and cover letter to [email protected] .net quoting reference 107.

Previous unsuccessful candidates do not need to apply.

Closing date: 9am, Monday 13 December 2021

Interviews: To be confirmed

A DBS check will be required for this post.

POhWER is an equal opportunities employer, holder of the Investors in People Silver award and a member of the MINDFUL EMPLOYER scheme. We are a member of the Positive about Disability scheme and disabled applicants who meet all the essential criteria will be guaranteed an interview.

This is a new role within TASO which will be tasked with identifying and engaging with a variety of stakeholders working in the Higher Education sector. 

The focus of the Network Coordinator is on the growth and sustainability of TASO; through developing and maximising relationships which will ensure our research has the highest impact and is informed by the issues, challenges and views of our key audiences. This may be through organising networking events, setting up meetings, identifying opportunities for TASO involvement, conducting listening/learning exercises and working with the wider communications team. 

It will be crucial to identify influencers and develop a system of mapping and tracking TASOs engagement. This role will continually gather feedback and intelligence which will be used to improve our engagement strategy. Stakeholders will be a range of people and organisations working in Education from students, to Vice Chancellors, practitioners to policy makers, as well as other organisations and charities working within a similar space. 

The Network Coordinator will act as steward to external stakeholders but also identify opportunities for TASO staff to participate in external events. 

This is a vital role within TASO and a unique opportunity to build a function within an organisation from the ground up and have real impact on people's lives.

The Operations Support Coordinator helps people with sight loss to live the life they choose by delivering a professional and pleasant work environment within our regional centres or community teams. Ensuring that anyone engaging with the local office whether in person or through virtual means will experience high standards of customer service, people-centred service and efficient professional and administrative support.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. 

We recognise that the world looks a little bit different since the pandemic. Therefore, we’re committed to enabling our staff to work where best suits the needs of the individual, their team and the organisation. For this role, there may be opportunities to work from home as well as the office. We want our staff to flourish and work in environments which maximises their potential and best serves our stakeholders.

We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people. 

Diversity 
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.

Safeguarding 
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Candidate requirements

To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;

Essential

• A comprehensive knowledge of GDPR regulations.

• Computer literate with advanced skills in the Microsoft Office suite (Outlook, Excel, Word, PowerPoint).

• Basic understanding of Health and Safety legislation.

• Clear understanding and experience of safeguarding.

• Experience in a customer service role, and/or office/administration role.

• Completing basic H&S risk assessments.

• Experienced in the use of CRM systems.

• Excellent verbal, written, and reading skills required for communications. Good level of mathematics required for financial data processing.

Desirable 

• Lived experience of vision impairment (either self or direct family member).

• Experience of dealing with complex queries and/or complaints.

• Knowledge of Salesforce or CARE database.

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply 

Applications need to be made using the online application form, accessed using the ‘apply’ button above. 

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. 

The system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised.If any mandatory fields are missed, a pop-up box will appear at the top of the page advising which sections require completion.

Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

Purpose of the role:

• To facilitate the admissions process of potential residents to Nightingale Hammerson care homes by guiding them through the admissions process in line with Nightingale Hammerson policies and procedures
• To support residents and their families and advocates with a range of non-clinical issues to promote their wellbeing and integration into the life of the Home
• To liaise with a number of disciplines across the Homes to facilitate a smooth admission

Duties and Responsibilities

1. To respond to enquiries from individuals, families, advocates and statutory agencies about accommodation at all properties within the Nightingale Hammerson portfolio. Conversations include all aspects of moving to a care home including funding of care.

2. To follow up on all enquiries to both Homes and proactively seek opportunities to identify potential new residents.

3. To advise and assist applicants and their representatives in applying for funding packages from local authorities and Clinical Commissioning Groups 

4. To negotiate funding packages for incoming and existing residents with local authorities and Clinical Commissioning Groups

5. To negotiate 3rd Party contributions from families in line with agreed procedures

6. To attend introductory meetings with potential residents, their families and advocates by undertaking tours of the Nightingale Hammerson buildings

7. To undertake all necessary administrative duties and processes to facilitate the admission of prospective residents

8. To communicate and collaborate with colleagues across all teams within Nightingale Hammerson to ensure that all processes are completed to facilitate a smooth and successful new admission.

9. During the admission process, to ensure the smooth transition of a resident into life at Nightingale Hammerson and to remain in regular contact with the resident, their family and advocate/social worker.

10. To respond to varied resident enquiries for non-clinical support as required

11. In conjunction with Residents Services colleagues, to participate in all necessary administrative duties in relation to the Residents Services Department.

12. To keep records and databases up to date and compile statistical reports on trends and developments as required and in line with KPIs.

13. In conjunction with Residents Services colleagues, to ensure all residents are entered on the electoral register and that this is updated as necessary.

14. To liaise and provide guidance to relatives on the procedures and regulations set by the local authority following the death of a resident. From time to time, in the absence of a relative or friend to personally register the death.

15. To attend team meetings, training, supervision and appraisal meetings as required

16. To undertake such other duties, within the competence of the post holder, as may be required from time to time

Criteria

Essential or Desirable

Experience

1. Experience of working with older people                                                         Desirable

2. Experience of working in an organisation comprising many teams with proven ability to communicate and liaise effectively across all teams                                                                                 Desirable

3.  Experience of working in  a customer care or customer focussed role          Essential

4. Experience of working in a local authority social service team                        Desirable

Knowledge

4. Understanding of issues facing older people                                                   Desirable

5. Knowledge of funding in the older adult care sector                                        Desirable

Skills

6. Ability to effectively communicate calmly and clearly, often under pressure by phone, in person and in written form with a wide range of people including potential residents, relatives, advocates, carers, Nightingale Hammerson colleagues and other agencies                                                                                                      Essential

7. Ability to multi-task by prioritising and juggling competing demands                Essential

8. Experience/ Proficiency in Microsoft Office, Excel                                            Essential

9. Ability to maintain, update and manipulate excel databases to produce reports and statistics as required

                                                                                                                              Essential

10. Ability to research, prepare and facilitate presentations                                 Desirable

Special Conditions

11. Work across both Nightingale Hammerson sites. South London site based at SW12, North London site based at N2

                                                                                                                              Essential

Our client provides a range of innovative services to help vulnerable women avoid, survive and exit the criminal justice system. They are now recruiting for an Advocate for their Lambeth-based Hub, delivering one to one support and advocacy, group work, counselling, specialist substance misuse and domestic abuse services for women who are in contact with, or at risk of being in contact with, the criminal justice system. This position is offered on a temporary basis (initially for 1-2 months whilst the client recruits permanently), working from home 3 days per week with attendance to the office, based in in Stockwell twice a week.

The purpose of this role is to deliver high-quality, trauma-informed, independent advocacy for women in communities and in prisons. This will focus on early intervention, and holistic provision as part of a 'whole system' multi-agency response that looks to address the root causes of women's offending. Managing a caseload of women, you will work collaboratively with internal and external stakeholders and partners to ensure your clients receive a full wrap around service and support, whilst ensuring they are fully involved in the designing and delivery of their intervention.

To apply for this role, you must be an experienced keyworker and/or advocate with significant experience of supporting vulnerable people (preferably women and/or in the criminal justice system). You must have experience of delivering effective casework support and advocacy to service users and will have experience of working collaboratively with external agencies at an operational level. A thorough knowledge of the impact the criminal justice system has to women is crucial and a strong knowledge of safeguarding policy, practice and procedures would be highly beneficial.

To be considered, you must be in possession of a fully enhanced DBS check, issued within the last year or registered to the online update service.

Please also note, this post is restricted to women only as a genuine occupational requirement under Schedule 9 paragraph 1, Equality Act 2010.

Please apply with your CV only in the first instance (in Microsoft Word format). Cover letters are not required at this stage. We are reviewing CV's on an ongoing basis so it is highly recommended to submit your application as soon as possible. As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community.

WE ARE RECRUITING AN IRIS ADVOCATE/EDUCATOR TO WORK AS PART OF A PAN-LONDON PROJECT

Role:            IRIS Advocate/Educator

Salary:     £28,785 pa (including London Weighting)

Location: Advance Head Office in Hammersmith with travel across assigned boroughs to GP surgeries and partners as required. 

Contract:   Contract until 31st March 2022; in line with current funding

Hours:         35 hours per week 

About Advance

Advance is a well-respected charity established in 1998 to support women to cope and recover from experiences of domestic abuse and those who are at risk of offending or with short term sentences to reduce offending. At Advance we work alongside partner agencies to provide a dynamic response to survivors of Domestic Abuse. 

The IRISi Project

IRISi has been commissioned by The Mayor of London’s Violence Reduction Unit (VRU) to work with partners in the health and specialist Violence Against Women and Girls (VAWG) sector to rollout the IRIS programme in seven London Boroughs. Advance is working as one of the partners on this exciting new project.

The objective of the project is to improve the quality of life of patients by raising awareness of domestic abuse with GPs and improve the domestic abuse response and the provision of holistic care for patients by GP services. The project also aims to help families know how to identify issues and concerns and know where to access support, as well as offering them the opportunity to participate in the development of violence reduction solutions.

We currently cover Ealing, Brent, Hammersmith and Fulham, and Westminster where we work in partnership with GP surgeries to target and engage survivors from a diverse range of ethnic backgrounds who may not have access to mainstream domestic abuse services. 

Currently based in our Head Office in Hammersmith, the two vacancies will geographically focus on Hammersmith & Fulham/Westminster and Brent/Ealing; providing an excellent opportunity for career development within the field of Domestic Abuse. The successful applicant will receive specific IRISi training to deliver this programme.

The role

You will be supporting and providing on-going training for health professionals in general practice to help them understand and respond to domestic violence and abuse (DVA) and encouraging health professionals to ask women about their experience of abuse and respond, record, safety check and refer. 

A focus of this role is around building and maintaining effective relationships with general practice teams and providing individual needs-led information, support and advocacy (including signposting) for women who disclose their past or current experiences of DVA. 

Advance works with a diverse range of women across London and are committed to our staff workforce reflecting the women we support. If you have any additional language skills, please let us know in your application as they will be highly regarded.  

What you will bring:

•  An excellent understanding of the dynamics of domestic abuse and the impact especially in relation to survivor’s health and that of their children. 

•  Experience of working within a domestic abuse service ideally as an IDVA is required for this role. 

•  Confidence in advocating for the rights of survivors with professionals and effectively managing partner relationships. 

Previous IRISi experieince/training will be highly regarded. 

What we offer:

•  30 days holiday plus public holidays

•  Pension scheme 

•  Access to our Employee Assistance Programme

•  Various forms of wellbeing support 

•  Organisation wide away days

•  The opportunity to work in a flexible, supportive environment with a team of committed, inspiring women and we will support you as you to continue to build your skills and experience and grow your career

To apply: Please submit your CV along with a supporting statement setting out how you meet the criteria for the role. 

As the Sophie Hayes Foundation continues an exciting phase of growth and development, supporting more women survivors of Human Trafficking, the role will be a valued member of the organisation’s Manchester & North Team

The right candidate will have the survivor journey at the heart of what they do. They will be pro-active, committed to working in a changing environment and effective at collaborating with colleagues and partners to effectively co-ordinate opportunities for survivors in the region. This role will work in partnership with referral partners and the local community to support survivors through the Employability Programme from recruitment and onboarding through Module 1 (workshops), Module 2 coaching), Module 3 (Placements) to graduation.

Detailed Role Description

1. Manage and deliver across the Manchester and the North in remote and hybrid programming
2. Recruit survivors into the Employability Programme through partnerships with referral partners.
3. Provide ongoing survivor support whilst delivering the programme.
4. Engage all survivors into The CREW our survivor led network, before during and after Employability Programme completion.

Partnerships

1. Actively engage with local, regional, and national networks i.e., GM Anti-Slavery Network, Human Trafficking Foundation, NGO's, Business and Community organsiations to raise awareness of the foundation.
2. Develop and grow partnerships with diverse stakeholders to support growing needs in both the remote and hybrid delivery.
3. Ensure survivors, partners and volunteers are engaged, motivated and ‘have a voice’ to influence and shape our programme design.

Internal Relationships

1. Work with programme colleagues in all three regions to ensure the smooth running of Employability Programme within your area.
2. Work with the Employability Programme Placements Supervisor to build robust relationships in the local and regional communities, in order to secure and support survivor placements.
3. Supervise and manage Employability Programme volunteers, with the objective of growing individual, group and organisational capabilities, skills, and resources.

Reporting

1. Effectively and efficiently manage local programme
2. Monitor KPI’s, ensuring correct reporting of programme outputs and outcomes.
3. Accurate input and management of internal tracking systems (including eTapestry, Expensify amongst others) for correct reporting on programmes
4. Development of programme learning through insights and evaluations and feedback.
5. Input into programme research for development of programmes

Person Specification:Essential

1.  Educated to degree level or equivalent, or the ability to demonstrate competence through experience.
2.  Minimum 5 years’ experience of successful project/programme co-ordination in the UK charity sector
3. Experience of working with vulnerable groups
4. Demonstrable direct experience of skilled facilitation for group as well as 121 support sessions/coaching.
5.  Solution focused. Willing to support the organisation develop and grow.
6. Experience of proactively researching and engaging current and prospective partners.
7. Outstanding communication skills and the ability to tailor written and verbal content and style to a range of audiences.
8. Experience of working to, and meeting KPI’s.
9. Ability to work under pressure and deliver outcomes to tight deadlines.
10.  Flexible and proactive approach and attitude. Enthusiasm and drive to make things happen.
11. Ability to work occasionally outside of normal office working hours.
12. Ability to work on own initiative whilst also being able to be supportive of a small but fast paced team.
13. Empathy for victims of modern slavery. Willingness to ensure that that achieve the best outcomes possible whilst part of Sophie Hayes Foundation.

Required IT skills

1. Microsoft Office including Word, Excel, PowerPoint, Outlook. (Blackbaud E Tapestry or similar CRM systems etc)

Desirable

1.  Knowledge and understanding of the human trafficking and modern-day slavery sector.
2. Experience of using social media and digital communication tools.
3. Drivers licence

Please note: We are an equal opportunities employer and welcome applications from all suitably qualified individuals regardless of their race, sex, disability, religion/belief, sexual orientation or age.

However, this post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 20

Application Instructions

Applications without cover letters will not be considered.

Please provide a cover letter explaining why:
1.You want to join the Sophie Hayes Foundation.
2. What strengths you bring to the role

The Operations Support Coordinator helps people with sight loss to live the life they choose by delivering a professional and pleasant work environment within our regional centres or community teams. Ensuring that anyone engaging with the local office whether in person or through virtual means will experience high standards of customer service, people-centred service and efficient professional and administrative support.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. 

We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people. 

Diversity 
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.

Safeguarding 
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Candidate requirements:

To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;

Essential

• Experience in a customer service role, and/or office/administration role.

• Completing basic H&S risk assessments.

• Experienced in the use of CRM systems.

• A comprehensive knowledge of GDPR regulations.

• Basic understanding of Health and Safety legislation.

• Clear understanding and experience of safeguarding.

Desirable 

• Lived experience of vision impairment (either self or direct family member).

• Experience of dealing with complex queries and/or complaints.

• Knowledge of Salesforce or CARE database.

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply 

Applications need to be made using the online application form, accessed using the ‘apply’ button above. 

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. 

The system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised.If any mandatory fields are missed, a pop-up box will appear at the top of the page advising which sections require completion.

Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

About the opportunity:
We are looking for a proactive and ambitious individual with excellent interpersonal, communication and analytical skills. Working closely with the Partnerships and Fundraising Manager this role will cultivate and develop fruitful volunteer partnerships with a range of universities and other organisations.
The successful candidate should be passionate about the work of Action Tutoring, driven to maximise the charity’s existing partnerships and able to think creatively about increasing the quantity of student volunteers.  Raising our profile and brand awareness lies at the heart of our marketing and recruitment activities.
The role requires someone with outstanding people skills, able to win people over through genuine passion, with an ability to take initiative and think creatively to spot new opportunities. You will need to be proactive and persistent. An ability to think strategically and use data to identify priorities and help spot opportunities will also be critical to success in the role. 
Our charity is at an exciting point in its development as it continues to scale to respond to the negative impact of the pandemic and support disadvantaged pupils who have been impacted. We need to engage as many volunteer tutors as we can to do this. 
Comprehensive induction and training will be provided. Action Tutoring is committed to providing development opportunities for its staff, and as a growing charity there are plenty of opportunities to take on new areas of responsibility.

Place of work: London office: The Dock, Tobacco Quay, Wapping Lane, E1W 2SF.
We would consider remote working for this role for the right candidate, but occasional visits to the London office and travel to external events, meetings and Action Tutoring regions would be required.

Contract and working hours: Full-time (37.5 hours per week), permanent contract.

Start date: January 2022

Closing date and interviews: Sunday 9th January 2022. Interviews 13th and 14th January 2022

All Action Tutoring staff must have a DBS check. Should you be aware of any incidents, cautions or convictions that would appear on your DBS check, you should notify us with your application.

Duties and responsibilities
- Drive new applications from potential volunteer tutors, ensuring a strong supply of high quality applications to meet growth and targets.
- Engage with universities to build a wide base to attract student volunteers and ensure a sustainable pipeline, including: attending fairs, events, engaging with societies and relevant departments, networking and speaking opportunities to represent Action Tutoring.  This role will be responsible for developing partnerships with universities across the country, beyond Action Tutoring’s existing regions, to promote online tutoring volunteer opportunities. 
- Oversee our current placement provision for a variety of universities, and actively seeking new relevant placements through universities across the country: working closely with the relevant university contacts and students to ensure hours are being met, activities are being completed and reporting is in place.
- Generate regular reports and communicate updates to university partners to demonstrate the value and impact of their student volunteers.
- Build relationships with other relevant organisations, including teacher training organisations and teaching providers, to diversify Action Tutoring’s pool of volunteers. 
- Work with the current volunteer pool to identify student advocates for Action Tutoring.  Encourage them to promote through their universities, particularly to encourage word of mouth recommendation.
- On-going research and planning into new possibilities and leads for volunteer recruitment. This could include online research and networking.
- Articulate the benefits and value of volunteering with Action Tutoring to universities, developing new communications documents and materials to assist this and attending events; supporting the profile raising of Action Tutoring wherever possible.
- Maintain accurate records of recruitment channels and relationships; use data to analyse the effectiveness of different recruitment channels and events, using this information to inform future work. 
- Any other duties deemed reasonable by the Chief Executive Officer.

Person specification

Qualifications criteria:
- Undergraduate degree or equivalent experience in marketing, management and volunteer management.
- Right to work in the UK.

We are seeking applications from individuals who are:
- Highly organised, able to multi-task and prioritise and complete all activities to a high standard and high attention to detail; excellent time management skills.
- Experienced managing stakeholders and building relationships for professional purposes to achieve targets.
- Able to work independently and use initiative in a range of situations to spot new opportunities; self-starter.  Remain resilient in the face of challenge.
- Outstanding communication and people skills; strong written and numerical skills.  Able to create and present impactful communications and analysis to motivate positive responses. 
- Confident public speaker; able to present well to a range of audiences, ability to be persistent when required.
- Able to manage multiple processes and track impact of activities, using data to report back to stakeholders and inform decision making. 
- High computer literacy; familiar with Microsoft Word, Excel, Powerpoint and have experience using databases.
- Open to new ideas, able to suggest improvements and take ownership. 
- Adaptable and open to learning. Action Tutoring is a relatively young organisation and is constantly changing. You will need to be willing to adapt and to grow and develop with the organisation.
- Committed to ensuring young people from all backgrounds reach a meaningful level of academic attainment.
- Committed to equality, diversity and inclusion.
- Committed to promoting and safeguarding the welfare of children.

Desirable experience
- Experience working with a range of stakeholders. 
- Experience of working with volunteers or universities.
- Experience working in communications.
- Experience evaluating processes and presenting analysis to help inform decision making.

As a charity that values and celebrates people's diversity and champions opportunities for all young people, we are keen to receive applications from people who have experienced disadvantage and from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.

If you are dedicated to ensuring young people from all backgrounds reach a meaningful level of academic attainment and are passionate about bringing about this change, please apply today or get in touch for more information.

Benefits

- Hybrid working
We offer a flexible combination of office and home based working.
- Holiday
25 days holiday a year (plus UK public holidays), increasing by a day for each complete year of service (up to three extra days).
- Flexitime and TOIL
We have a flexible policy for working hours, and offer TOIL where staff have to work particularly early in the day or late in the evening, so that they can reclaim those hours at another time.
- Team away days
The whole team across the UK gets together three times a year.
- Pensions
We have a workplace pension scheme with a 3% employer contribution.
- Culture of celebrating
Regular thanks and praise and monthly recognition of ’heroes’ to celebrate employees going above and beyond.
- Knowledge-sharing
Lots of opportunities to learn from others in the organisation, including policy briefings, shadowing colleagues and peer-to-peer development.
- Socials
Team socials around team days, regular bring-and-share team lunches and other activities.
-Proofreading Team
As well as checking the accuracy of all content Action Tutoring shares with external audiences, our proofreading team supports individuals who would value an extra pair of eyes on their writing.
-Ad hoc projects
Interested in other exciting topics relevant to our charity? Then join one of our working groups (including policy, diversity and inclusion, curriculum and training, socials, data and insights) and support with ongoing projects.

Notes

Please submit here your CV and a letter outlining (max 1 page A4):
(When uploading one document, please click 'upload', rather than 'finish application' to make sure that it attaches, and to allow you to upload another document.)
1) Your experience managing stakeholders and building relationships for professional purposes.
2) Your strong written and verbal communications skills, including clear examples of past experiences - particularly presenting.
3) Your experience managing multiple processes, keeping all on track with a high attention to detail.
4) Tell us about how our organisational values are in line with your values.

Applications that fail to meet these criteria will automatically be discounted. We want you to have every opportunity to shine and to show us your talents - please let us know if there is anything we can do to make sure the assessment process works for you.