Victim Support is looking for full time victim focused Fraud Support officers for their busy National Contact Centre based in St Mellon's.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The main purpose of the role is to provide confidential information and support for victims who contact the call centre in relation to the Fraud support work with banks and financial institutions. You will also provide high quality, accessible and relevant telephone and Livechat support for victims of Fraud and enable users of the service to access further support and information, according to their needs and preferences.

To be successful in the role, you will have knowledge and understanding of relevant agencies and resources, the importance of confidentiality and safe working practice as well as the impact of fraud. You will be able to communicate effectively, verbally and in written form, including telephone skills. You will be able to deal sensitively with challenging and emotionally charged situations, demonstrating empathy and controlling your own emotions. You will also be able to demonstrate a strong customer services focus.

VS are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as A. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the we would particularly welcome applicants from BAME communities.

Shelter Cymru is the people and homes charity in Wales and works for the prevention of homelessness, the improvement of housing conditions, and the right of everyone to a safe, suitable and affordable home.

We are now looking to recruit for the following position to join our team.

If you want to help end homelessness in Wales, we would love to hear from you.

Head of Campaigns

South Wales

35 hours per week

£42,735 - £44,735 per annum

Shelter Cymru’s reputation as an innovative campaigning charity at the forefront of leading and delivering change for people in housing need, is well known across Wales. The Charity has one of the highest public profiles among the public and is respected and listened to by decision makers at all levels.

We are now looking for a Head of Campaigns who will lead our campaigns strategy and contribute to the overall leadership of our organisation.

Working as part of the Senior Management Team you will play a key role in ensuring that our reputation and influence is maintained throughout Wales and will strive to gain support for change that will see an end to homelessness in Wales.

Shelter Cymru offers generous terms and conditions, including 29 days annual leave for full time members of staff plus 2 concessionary Shelter Cymru days.

CLOSING DATE: 20 July 2020

Shelter Cymru challenges discrimination in all areas of its work and employment practices.

Registered Charity No: 515902

Shelter Cymru yw'r elusen pobl a chartrefi yng Nghymru sy’n gweithio i atal digartrefedd, gwella amodau tai, a hawl pawb i gael cartref diogel, addas a fforddiadwy.

Rydym am recriwtio rhywun ar gyfer y swydd ganlynol i ymuno â'n tîm.

Os hoffech chi helpu i ddod â digartrefedd i ben yng Nghymru, byddem wrth ein bodd yn clywed gennych.

Pennaeth Ymgyrchoedd

De Cymru

35 awr yr wythnos

£42,735 - £44,735 y flwyddyn

Mae enw da Shelter Cymru fel elusen ymgyrchu arloesol sydd ar flaen y gad o ran arwain a chyflawni newid i bobl mewn angen tai, yn adnabyddus ledled Cymru. Mae gan yr Elusen un o'r proffiliau cyhoeddus uchaf ymhlith y cyhoedd ac mae'n cael ei barchu a gwranadewir arni gan y rhai sy'n gwneud penderfyniadau ar bob lefel.

Rydym nawr yn chwilio am Bennaeth Ymgyrchoedd a fydd yn arwain ein strategaeth ymgyrchoedd ac yn cyfrannu at arweinyddiaeth gyffredinol ein sefydliad.

Gan weithio fel rhan o'r Uwch Dîm Rheoli byddwch yn chwarae rhan allweddol wrth sicrhau bod ein henw da a'n dylanwad yn cael ei gynnal ledled Cymru ac yn ymdrechu i ennill cefnogaeth ar gyfer newid a fydd yn dod â digartrefedd i ben yng Nghymru.

Mae Shelter Cymru yn cynnig amodau a thelerau hael, gan gynnwys 29 diwrnod o wyliau blynyddol i aelodau staff llawn amser yn ogystal â 2 ddiwrnod ychwanegol Shelter Cymru.

DYDDIAD CAU: 20 Gorffennaf 2020

Mae Shelter Cymru yn herio gwahaniaethu yn ei holl feysydd gwaith ac arferion cyflogaeth.

Rhif Elusen Gofrestredig: 515902

Victim Support is looking for full time victim focused Fraud Project Team Leader for their busy National Contact Centre based in St Mellons.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The purpose of this role is to provide day to day line management for the Fraud Call Handlers, and allocate cases to staff on a daily basis. Additional responsibilities include assisting the Contract Manager with the development and management of fraud crime services, particularly ensuring the team meets Key Performance Indicators.

The successful candidate will be accountable for information management ensuring adherence to Victim Support's Confidentiality Policy and Information Sharing Policies, including Safeguarding and Disclosure and act within legislative requirements.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the we would particularly welcome applicants from BAME communities.

The MND Association have an exciting opportunity for a home-based Policy & Public Affairs Manager to join our Policy & Campaigns Team working in Wales.

Salary: c. £32,000 per annum FTE (pro rata £24,000 pa) + benefits

Location: Home based in region (Wales)

Hours: Part-time 28 hours per week

Contract Type: Permanent

About the role

You will be responsible for leading the planning, co-ordination and implementation of the Association's campaigning, public affairs and policy activities across Wales. The key purpose of the role is influence Welsh government, identify, research and develop policy positions on a range of issues important to people with MND, their carers and families in Wales and actively support our campaigning volunteers in Wales.

What are we looking for?

You will:

• • have a good understanding of the political system in Wales
  • be experienced in outcome-focused research and policy analysis/development in Wales
  • be able to plan and deliver campaigns and public affairs programmes
  • have excellent communications skills with the ability to influence and negotiate, both verbally and written
  • have the ability to build good relationships across all networks and stakeholders
  • be able to speak Welsh or have a willingness to learn

This role will involve occasional evening and weekend work, regular travel to the Welsh Assembly in Cardiff. and some travel our offices in London and Northampton.

How to apply?

We would love to hear from you and encourage early applications as we will be reviewing candidates as they apply.

If this sounds like the perfect opportunity for you, please:

• • complete a supporting statement detailing how you meet the key skills and competencies of the role and apply online now

About Us

The MND Association is going through some exciting changes - embracing agile working, introducing new technology and a recent move to a new, flexible office space.

These changes, together with a high level of trust and performance driven culture, will give staff the freedom and flexibility to work in the best way for them, the Association and, most importantly, people with MND.

The MND Association was founded in 1979. Our mission is to improve care and support for people with MND, their families and carers. We also fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised and addressed by wider society.

Important Notices

Please submit your application as soon as possible; due to the high volumes of applications we receive, and we reserve the right to close any adverts before the closing date once we have received sufficient applications.

At the MND Association we are committed to equalities and value diversity. We are working hard to remove perceived and actual barriers to participation by people with and affected by MND, current and future staff and volunteers and stakeholders.

RHEOLWR POLISÏAU A MATERION CYHOEDDUS - CYMRU

Yng Nghymdeithas MND, rydym yn gwella gofal a chefnogaeth i bobl sydd â MND, eu teuluoedd a'u gofalwyr wrth weithio tuag at ein gweledigaeth o fyd heb MND.

Mae gan y Gymdeithas MND gyfle cyffrous am swydd Rheolwr Polisïau a Materion Cyhoeddus wedi'i leoli gartref i ymuno â'n Tîm Polisïau ac Ymgyrchoedd sy'n gweithio yng Nghymru.

Ynglŷn â'r swydd

Byddwch yn gyfrifol am arwain gwaith cynllunio, cydlynu a gweithredu gweithgareddau ymgyrchu, materion cyhoeddus a pholisïau y Gymdeithas ledled Cymru.  Prif ddiben y swydd yw adnabod ac ymchwilio i safbwyntiau polisi a'u datblygu ar ystod o faterion sy'n bwysig i'r Gymdeithas MND a phobl sydd â MND, eu gofalwyr a'u teuluoedd yng Nghymru, wrth gefnogi'n weithredol gwirfoddolwyr ymgyrchu yng Nghymru.

Am beth ydym ni'n chwilio?

Byddwch yn meddu ar:

• ddealltwriaeth dda o'r system wleidyddol yng Nghymru
• profiad mewn ymchwil sy'n canolbwyntio ar ganlyniadau a dadansoddeg/datblygiad polisïau yng Nghymru
• y gallu i gynllunio a darparu ymgyrchoedd a rhaglenni materion cyhoeddus
• sgiliau cyfathrebu gwych gyda'r gallu i ddylanwadu a thrafod, ar lafar ac yn ysgrifenedig
• y gallu i feithrin perthnasoedd da ar draws bob rhwydwaith a rhanddeiliad 
• y gallu i siarad Cymraeg, neu barodrwydd i ddysgu

Bydd y swydd hon yn cynnwys gwaith achlysurol gyda'r nosau ac ar benwythnosau ac yn gofyn peth teithio ledled Cymru ac i'n swyddfeydd yn Llundain a Northampton.

Gweler y swydd ddisgrifiad i gael gwybod cyfrifoldebau llawn y swydd hon.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We are recruiting a Senior Policy Researcher to join our Consumer and Public Services team. People who come to Citizens Advice for support are five times more likely to be in poverty. Our team tries to change policy by tackling practical problems that improve our clients’ financial health. In recent years, we've done this by:

• Helping reduce the bills paid by loyal and vulnerable customers in essential markets by £260m
• Persuading regulators to introduce a cap on certain high cost credit products, which have reduced costs by £60m
• Lobbied for the introduction of a ban on letting fees, which has saved renters £13m a month

Our team is now at the forefront of the organisation’s advocacy response to the coronavirus pandemic. Our organisation is unique. We directly help 2.7 million people to solve their problems each year. Through these interactions we see first hand, and in real time,  the problems faced by people across England and Wales. We spot emerging issues quickly, often even before government - a particularly crucial role we’re playing at the moment. This makes us uniquely placed to develop effective solutions and influence government, regulators and industry.

You’ll be joining the team at a challenging time for the people who come to us for support and will quickly be leading influential policy research projects that you’ll design to make an impact on government and other policymakers’ decisions.
You will have strong analytical and research skills and the drive to change policy, working with our world-class news and public affairs teams to ensure these changes happen. 

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Department: News, Campaigns and Public Affairs

Contract Duration: Six months

Citizens Advice provides free, independent and impartial advice and information to help people resolve their problems. Each year our local offices across the country help 2.6 million people with their problems - either through face-to-face or telephone advice, or online. Our amazing data allows us to spot emerging issues quickly, making us uniquely placed to raise awareness of these issues and advocate for solutions.

Citizens Advice is looking for a paid external affairs intern to work with us for up to 6 months.

The External Affairs teams at Citizens Advice are responsible for engaging with parliament to encourage MPs and Peers to make changes to the law that will help people, running public awareness campaigns (for example making people more aware of scams and how to report them), securing media coverage and managing day-to-day media relations, such as conversations with journalists.

As the External Affairs Intern, you will learn media, campaigning and influencing skills on the job, and apply these skills as you help us achieve our organisational influencing objectives. At the end of your 6 months with us, you’ll have the knowledge and experience to take your next steps in the sector and beyond.

You don’t need to have any experience as we’ll give you the guidance and support you need. You’ll need to have an interest in UK politics, media, and in social policy issues (such as debt, housing and benefits issues), follow the news and be a good communicator. 

We are committed to recruiting people from the widest talent pool. Our internship scheme is designed to attract a diverse range of candidates and give opportunities for people to develop their career aspirations in external affairs.

Our offices are currently closed due to coronavirus, with employees working from home. However, once the offices reopen, you are still welcome to work from home. We are open to discussion about flexible working, and are willing to consider both full or part time internships.

Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently under represented in our workforce:

1- if you wish to be considered under the Guaranteed interview scheme for disabled people please indicate this. Also let us know if you require us to make any reasonable adjustments to the shortlisting process or please provide information you wish us to take into account when considering your application.

2- We are offering candidates from Black, Asian and Minority Ethnic (BAME) backgrounds the option to be considered under rules which ensure we always interview at least one BAME candidate. All candidates for interview have to meet our minimum criteria for the role, which is 60 percent of the shortlisting score across all essential criteria. To be considered under these rules please confirm if you are from a BAME background within your application form.

We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.