Department: Performance and Quality

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We’re seeking an Information Governance Officer with experience of supporting the design and delivery of good data protection practice within an organisation.

As an Information Governance Officer, you’ll work with the team to support the aims of Citizens Advice and create a culture of shared responsibility for privacy risk management.

You’ll help develop and support organisational policies and processes that ensure we comply with data protection law and good information management practice. 

You may lead on or support workstreams to sustain our compliance with the General Data Protection Regulation, Data Protection Act 2018 and meet our business objectives.

The role will also require you to provide data protection advice to Citizens Advice and our wider network of local offices on issues with a practical, risk based approach to ensure we continue to protect the privacy rights of our clients, employees and volunteers.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We are seeking to appoint a Support Services Manager to join our dedicated team!

Are you the experienced, flexible manager we need?

37 hrs per week

Post type: Permanent

Salary: £30,000 pa (plus manager on call allowance once trained)

This is an exciting opportunity to lead and shape Hate Crime support services for a national Hate Crime charity. Our unique 24 hour helplines provide support to people targeted because of who they are as well as to agencies and witnesses.

We are very proud of our diverse team and as Manager you will provide leadership to continually develop the service and keep us at the forefront of the challenge of fighting Hate Crime.

The role is based in Leeds but if you are based elsewhere and can work from home then talk to us.

Interviews likely to be held on 8th October 2019 in Leeds.

UnLtd is the leading provider of support to social entrepreneurs in the UK and offers the largest such network in the world. Our mission is to find social entrepreneurs with bold solutions to today’s challenges. Through funding and support, we help them to realise their potential and create lasting change.

UnLtd’s vision is a future where enterprising people are transforming our world for good. To enable this, we are committed to developing an eco-system of support to make it easier for those who need help to find it.

Researcher

£25,417 - £29,902 + London weighting of £3,285 if applicable

Full time, permanent (part-time would be considered)

Location: National – assigned to an UnLtd office (Birmingham, Bradford, London,  Northern Ireland, Edinburgh or Glasgow) with regular travel across the UK

As a Researcher at UnLtd you will oversee our research and evaluation activity for one of our impact areas. Your role will involve contributing to a range of evaluation and research projects, collecting and analysing data, and identifying actionable insights and evidence to: inform the design our work with social entrepreneurs; develop our knowledge and understanding of social entrepreneurship; and inform our reach and influence work.  You will contribute to developing a culture of learning, ensuring that we powerfully able to demonstrate the impact of our work and the impact of social entrepreneurs.

With some experience in an evaluation or applied research role, you will be passionate about using data and insight to drive change.  You will have experience of running interviews, surveys, focus groups and/or using participatory methods to collect data. You are an analytical critical-thinker with excellent communication skills, looking to gain further experience in a collaborative, applied research environment.

To apply please visit our website. 

Closing Date: 10am on 23rd September 2019

Telephone Interviews: 30th September 2019

Final Interviews: 07th October 2019

UnLtd values diversity and is committed to inclusion and understanding intersectionality. These are more than buzz words for us. They’re principles guiding how we build our teams, support leaders, empower social entrepreneurs and create an organisation that’s the right fit for every person. To support an inclusive environment where employees feel empowered to share their lived experiences and ideas, we have embedded an inclusion group within UnLtd made up of staff, alumni and partners whom are diverse in age, gender identity, sexual orientation, physical or mental ability, ethnicity, and religious beliefs. This accompanied by the 9 protected characteristics of the equalities act means together we have a wide range of different perspectives in our work to help us see what is most needed in society. However you identify, we would like to hear from you. We are particularly keen to hear from those who identify as BAME, LGBTQIA, those with disabilities and those in later life as we are committed to continue to diversify our teams.

UnLtd is the leading provider of support to social entrepreneurs in the UK and offers the largest such network in the world. Our mission is to find social entrepreneurs with bold solutions to today’s challenges. Through funding and support, we help them to realise their potential and create lasting change.

UnLtd’s vision is a future where enterprising people are transforming our world for good. To enable this, we are committed to developing an eco-system of support to make it easier for those who need help to find it.

Senior Researcher

£30,693 - £36,110 + London weighting of £3,285 if applicable

Full time, permanent (part-time would be considered)

Location: National – an UnLtd office in England (Birmingham, Bradford, London, ) Scotland, Northern Ireland, or Wales with regular travel across the UK

As a Senior Researcher at UnLtd you will play a leading role in bringing together our research and evaluation activity for one of our impact areas, whilst championing the role of insights and evidence across the organisation. You will design and deliver robust, high-quality evaluations of impact areas, external programmes, core activities in line with our theory of change. You will also contribute to building a body of evidence around, and for social entrepreneurs, as well as contributing to our ambitions to be an impact-driven, agile, learning organisation that is able to respond to the needs of social entrepreneurs.

With extensive experience in an evaluation or applied research role and demonstrable ability of working with quantitative and qualitative data, you will be passionate about using data and insight to drive change across the organisation and in the wider sector. You are an analytical critical thinker looking for an opportunity to use your research skills and experience to inform UnLtd’s approach to research and evaluation. You are excited about working in a collaborative team environment.

To apply visit our website.

Application Closing Date: 10am on 23rd September 2019

Telephone Interviews: 30th September 2019

Final Interviews: 08th October 2019

UnLtd values diversity and is committed to inclusion and understanding intersectionality. These are more than buzz words for us. They’re principles guiding how we build our teams, support leaders, empower social entrepreneurs and create an organisation that’s the right fit for every person. To support an inclusive environment where employees feel empowered to share their lived experiences and ideas, we have embedded an inclusion group within UnLtd made up of staff, alumni and partners whom are diverse in age, gender identity, sexual orientation, physical or mental ability, ethnicity, and religious beliefs. This accompanied by the 9 protected characteristics of the equalities act means together we have a wide range of different perspectives in our work to help us see what is most needed in society. However you identify, we would like to hear from you. We are particularly keen to hear from those who identify as BAME, LGBTQIA, those with disabilities and those in later life as we are committed to continue to diversify our teams.

£ 20,420 pro rata + 5% pension

28 hours a week     Or     2 x 14hrs a week

Initially funded to end of March 2020(This post is subject to future funding confirmation)

Have you got what it takes to join our award winning team?

A Community Connector provides short term interventions for people who are isolated, experience mental health problems or who have had a sudden crisis in their lives which results in their needing support to access community activities. You will work closely with GP Practices and health professionals taking referrals and ensuring a joined up approach to health and social care

The successful candidate will also have excellent interpersonal skills and the energy and persistence to see tasks through to successful completion as they work within this developing service.

Department: Expert Advice Team

Contract Duration: 6 months

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

The postholder will be responsible for providing a legal overview across advice areas and organisational projects such as preparations for exiting the EU. The postholder is not expected to be an expert in all these areas but will work with the experts across the team to identify and articulate the expert advice team's opinion and legal advice across our main advice areas. The postholder will work across organisational projects such as exiting the EU and act as a decision maker and figurehead for the expert advice teams views.

The Legal Lead will also manage experts to deliver updated advice or training content for projects, such as Brexit, which cut across multiple advice areas. They will also be responsible for contracting with ad-hoc consultants and external experts as needed to deliver these projects.

The post holder will work closely with the senior experts and experts in each advice area, organisational project leads and the Head of Expert Advice. The post holder will also liaise with the customer journey and learning teams to agree priorities for preparing updated content and supporting decision making regarding the delivery of proactive tactical advice for projects that involve multiple advice areas. 

The postholder will line manage two immigration experts in the expert advice team and support the development of a longer term strategy for immigration. 

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Department: Data and Impact

Contract Duration: 12 months

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We helped 2.6 million people face to face, over the phone, by email and webchat, and people visited our online advice pages 25 million times. We help with everything from money issues to problems at work, housing to consumer rights. Now we want to do even more. 

We are looking to recruit an Impact and Evaluation analyst to join our Impact and Data Team, with a specific lead on assessing and demonstrating the impact of the witness service delivered in courts by Citizens Advice. 

This is a diverse and interesting role which will draw on your experience of either social research or evaluation to deliver high quality and robust insights. 

You will be working to support, develop and deliver research and evaluation for funded projects and programmes.

You will need to demonstrate that you are an effective team player with a range of attributes including the ability to foster and maintain effective relationships with a range of internal and external stakeholders, great IT literacy; including the ability to use software to analyse and interpret data and communicate the findings clearly to a range of audiences.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Permanent. Full time- 35 hours a week

Location: Can be based in any UK Trust office

Design and development of our UK wide service delivery partnerships will be your responsibility as we embark on our new five year strategy we have an ambition to become the very best organisation within the sector and therefore will transform our partnerships to ensure we deliver the very best for young people.

You will ensure that national partnerships are developed to the highest possible standard that enables us to deliver the very best for young people. 

You will collaborate with a wide range of stakeholders organisationally and ensure that our delivery commitments are achieved in our effort to reach more young people through the highest possible quality partnerships. With exceptional project management skills you will ensure national partnerships are successfully implemented across the organisation and positively adopted by delivery teams.

With exceptional performance management experience you will ensure the review and monitoring of all high level delivery partnerships is undertaken, addressing challenges as and when they may arise, and

• The performance of our partnerships is monitored and evaluated ensuring every opportunity is maximised in the best interest of young people.
• We are strategic in our partnership approach and consistently seek out every opportunity to deliver our vision and strategic goals.

To learn more about the role, please download the job description.

To apply for this vacancy please complete the online application.  To help you with the supporting statement section, you may want to download a copy of the Prince’s Trust Behavioural Framework.

About The Prince’s Trust

We are a youth charity whose mission is to help young people transform their lives by developing the confidence and skills, to live, learn and earn. This year we will support more than 70,000 young people through a range of proven programmes, with three in four achieving a positive outcome.

We have a bold ambition to extend the reach and impact of our work and help one million more young people transform their lives over the next ten years.  Our job is to inspire them, support them and release their potential, so that they can thrive and society can prosper.  We will focus on innovation, to ensure we adapt and remain relevant in a rapidly changing world.  We owe it to ourselves and the young people we serve, to do the best work of our lives and to help give them an increasing stake in our economy and society. They are the key to a positive and prosperous future for all of us.

The Prince’s Trust is committed to safeguarding, protecting and promoting the welfare of the children and young people we work with. Successful applicants to roles at The Prince’s Trust will be subject to criminal vetting checks, and where necessary for the role, a check at an enhanced level will be required.

A NOTE FOR RECRUITMENT AGENCIES

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