Advocacy officer jobs in washington d c, district of columbia
Job Title: Team Lead - Member and Supporter Experience
Team: Member and Supporter Experience
Location: Hybrid (split between home-working and London)
Interview Dates: W/c 16 June
*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £35,635 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Context and purpose of role
At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.
This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.
We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.
Key Responsibilities:
Team Leadership and Coaching
- Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
- Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
- Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
- Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.
Supplier and Project Management
- Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.
- Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.
- Proactively identify new solutions or efficiencies to improve working practices.
Operational Oversight
- Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
- Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
- Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
- Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.
High standard supporter care
- Support the team daily in answering incoming enquiries as part of the role.
- Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
- Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.
Cross-Team Collaboration and Advocacy
- Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements.
- Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
- Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
- Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
- Play an active role in key business projects championing the supporter voice.
Continuous Improvement
- Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
- Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.
Volunteer and Digital Engagement
- Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
- Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.
Other
- Undertake such other duties as may be reasonably required of the post.
The Person
Knowledge, Skills and Experience
Essential:
• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).
Desirable:
• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.
Personal Attributes
- A team player, develop collaborative, strong and effective working relationships.
- Empathetic and patient, with a genuine desire to help members and supporters.
- Positive and professional attitude.
- Proactive and self-motivated with the ability to work independently.
- Adaptable and flexible in a fast-paced environment.
- Strong sense of responsibility and accountability.
- Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.
We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.
About this role
As a Carer Support Adviser your responsibilities would include:
- Managing conversations with carers to identify need
- Providing information, advice, and wellbeing support
- Running wellbeing groups and pro-active identification of carers through partnership working.
About you
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Experience of working with adults either in a 1:1 or group setting
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A working knowledge of health and social care particularly in relation to adults
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Excellent communication and interpersonal skills
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A high standard of written skills is needed in order to help the carer identify their support needs and to complete statutory assessments
We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.
Carers First Can Offer You
In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package.
Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.
How to apply
To apply for our exciting opportunity and make a real difference to the lives of carers, please download our Candidate Pack and click on the ‘Apply Now’ button to begin your application.
Applications can only be assessed if they clearly state how you meet each of the requirements in the Personal Specification.
Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.
Interview Process
Following shortlisting, successful candidates will be contacted directly and invited to interview - Date to be confirmed.
Carers First is an Equal Opportunities Employer
Positive Collaborative Ambitious
Our new three-year strategy will enable us to grow our work to reach and support significantly more carers delivering innovative programmes of support
The client requests no contact from agencies or media sales.
Are you a strategic and results-driven fundraiser with a passion for creating long-term impact? Do you have experience securing grants and sponsorships, delivering high-profile events, and building strong corporate partnerships? If so, we’d love to hear from you!
The Florrie is seeking a Fundraising Manager to lead on all income generation activity across the organisation. This pivotal role will focus on securing funding from trusts, foundations, and statutory sources; delivering major fundraising events like gala dinners and donor receptions; and developing meaningful partnerships - particularly with Liverpool-based businesses - to support our charitable programmes and growth.
As one of Liverpool’s most iconic community spaces, The Florrie has been at the heart of South Liverpool for over 130 years. Housed in a stunning Grade II listed Victorian building, we are a vibrant social, cultural, educational, and charitable hub. This role offers a unique opportunity to contribute to a legacy of community impact by helping ensure the long-term sustainability of our mission.
You’ll work closely with the CEO and senior team to shape and deliver a bold, effective fundraising strategy. We’re looking for a confident, creative professional with a strong track record in income generation and relationship-building—someone who brings fresh ideas, strong networks, and a proactive mindset to support The Florrie’s future.
For more information on this role please find the full job pack attached.
Key Responsibilities
Strategy & Fundraising Management
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Work with senior staff to develop and deliver The Florrie’s fundraising strategy, aligned with organisational priorities.
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Set and monitor income targets across grants, sponsorships, and events, reporting regularly to leadership and the board.
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Collaborate with the Finance Team to track income, manage funding pipelines, and address shortfalls.
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Ensure fundraising activity complies with legal, ethical, and data protection standards.
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Research, write, and submit compelling funding bids, building strong evidence-based cases for support.
Corporate Partnerships & Sponsorship
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Identify and engage potential corporate partners, especially Liverpool-based businesses.
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Create tailored sponsorship packages that reflect The Florrie’s mission and community impact.
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Cultivate long-term relationships with corporate supporters and represent The Florrie at external events and forums.
Fundraising Events
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Lead the planning and delivery of major fundraising events (e.g. gala dinners, donor receptions).
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Manage logistics, budgets, and promotion in collaboration with the Events Coordinator.
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Align events with organisational goals and evaluate outcomes for continuous improvement.
Communications & Advocacy
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Produce fundraising proposals, supporter updates, and promotional content.
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Raise The Florrie’s public profile through PR, digital media, and stakeholder engagement.
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Act as a passionate advocate for The Florrie’s values, vision, and community mission.
Essential Requirements
Person Specification
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Confident communicator with excellent relationship-building and networking skills.
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Passion for community impact, aligned with The Florrie’s mission.
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Experience managing high-profile events and corporate partnerships.
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Proactive, creative thinker with a solutions-focused mindset.
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Comfortable working with senior staff and contributing to strategic planning.
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Strong multitasker who thrives in a busy, deadline-driven environment.
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Excellent writing skills, particularly for grant applications.
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Strong organisational, planning, and time management abilities.
Experience & Qualifications
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Proven success in setting and achieving income targets, with a track record of generating over £100,000 per annum.
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Demonstrated experience in planning and delivering major fundraising events.
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Experience building and managing corporate sponsorships and partnerships.
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Familiarity with fundraising regulations, GDPR, and ethical fundraising practices.
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A relevant qualification in fundraising, communications, or nonprofit management (desirable).
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This role is subject to a satisfactory DBS check and references.
Benefits
The Florrie is a much-loved community hub with a proud history. When you join our team, you’ll be part of a passionate, down-to-earth team that values collaboration, creativity, and community.
In return, we offer:
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Pension scheme
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Discount in our on-site cafe
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On-site parking
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Development and training
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Access to free wellbeing activities such as yoga, keep fit, walking group, gardening
If you’re ready to take on a meaningful role where your skills will make a difference, apply today!
Wikimedia UK is the national platform for open knowledge, bringing together practical and policy expertise about Wikipedia and the other Wikimedia projects. Delivering impact of over 1 billion views each year and engaging thousands of people through advocacy, education, outreach and partnerships, Wikimedia UK demystifies and drives engagement in open access to information.
We are seeking an Education Lead to create a step change in the scale and impact of our education work. The post holder will lead Wikimedia UK’s work with the education sector, focusing on secondary schools, and including universities and non-formal education.
Applications (CV and cover letter) to be sent to Daria Cybulska on the email address supplied in the "how to apply" section below with the subject line "Education Lead Application"
Closing date end of day 8th June 2025.
Hours: Full time (35 hours per week) although 0.8FTE (28 hours) would be considered
Location: Flexible within the UK, with regular travel to meet with partners, and meetings in London between four and six times a year.[All applicants must have the right to work in the UK at the time of application. We are unable to sponsor work visas for this position]
Reporting to: Director of Programmes
Salary: £35,000 - £38,000 per annum (pro rata for 0.8 FTE) depending on experience
Pension: WMUK offers a pension scheme, with a current employer contribution of 6%
Benefits: 25 days annual leave plus public holidays (pro rata) as well as office closure days between Christmas and New Year which will be allocated on a year-by-year basis. Employees are additionally gifted a day off for their birthday each year.
Purpose of job
To lead Wikimedia UK’s work with the education sector, focusing on secondary schools, and including universities and non-formal education. Create a step change in the scale and impact of our education work.
Main Duties
1. Programme Development and Delivery
- Lead on the development and delivery of Wikimedia UK’s education programme, in collaboration with the Director of Programmes and Evaluation and other colleagues
- Build on our learning from past and existing activities across Wikimedia UK and the wider movement to develop and roll out a new Wikimedia and information literacy programme for the UK’s secondary school sector; adapting this for the four nations as appropriate
- In conjunction with other Programmes staff, support the delivery of information literacy projects within higher education, through existing and new strategic partnerships as well as smaller projects and interventions such as Wikimedia in the Classroom courses
- Develop and deliver a range of information literacy activities
- Seek opportunities for new partnerships within the education sector, and grow existing relationships with potential delivery partners, for example within the cultural sector
- Work with the Development team and other staff to identify and follow up funding opportunities for existing or potential projects
- Support other staff within the Programmes team in their own work with the education sector
2. Sector Advocacy
- Promote the importance of media and information literacy skills to digital citizenship and civic engagement, and demonstrate Wikimedia’s value in developing those skills through running targeted interventions and disseminating our research and outcomes
- Advocate for a strong focus on media and information literacy skills in schools and university curricula, and work with other staff, partners and allies to campaign for public policy initiatives and investment to support these skills across society
3. Monitoring, Evaluation and Impact
- Run and evaluate the pilots of our work in schools
- Report regularly on programme plans, outputs and outcomes, in collaboration with other staff in the Programmes team
- Handle documentation and record all relevant programme metrics. Update CRM records for partnerships, volunteers and activities
4. Communication and Dissemination
- Write blog posts, create case studies, and generally contribute to the promotion and dissemination of our work and impact, in collaboration with the Communications team
- Engage in public speaking opportunities on behalf of Wikimedia UK in promoting our work, as required
- Engage with other Wikimedia organisations, sharing our education work and peer-learning
Experience
- Experience of working directly with UK secondary schools
- Experience of developing and managing partnership projects
- Experience of project reporting and communicating outcomes
- Experience of organising events or workshops
- Experience of developing and/or delivering training or skills development opportunities
- Ability to create lesson plans and other materials appropriate for schools (desirable)
Skills, abilities and attributes
- Good interpersonal skills, with the ability to involve and inspire external partners in person and remotely
- Excellent communication skills, with an ability to successfully advocate for support of our work
- Strong organizational skills and the ability to manage multiple projects simultaneously
- Collaborative, supportive approach
- An understanding or interest in one or more of the following: media literacy, information literacy, democratic engagement, resilient information ecosystem
- Passionate about the mission and values of Wikimedia UK
Wikimedia UK holds equity, diversity and inclusion at the heart of our organisation. We particularly welcome applications from potential candidates from traditionally underrepresented groups, such as those with protected characteristics as defined by the Equality Act. As a Disability Confident Employer, we offer a guaranteed interview to any disabled candidate who meets the essential criteria for the post. If you would like to be considered under this scheme, please state this in your covering letter.
How to apply:
- Interested candidates should submit a CV and a cover letter outlining how they meet the points on the Job Criteria.
- It is helpful to list the points on the essential criteria and answer each point on how you meet the criteria with an example.
- All CVs and Cover Letters should be sent to the email provided under "How to Apply" by 8th June 2025 with the subject line "Education Lead Application". Please note any applications received without a covering letter will not be considered.
- If shortlisted, we may share with you some of the interview questions in advance to help you better prepare.
We know from research that women and minoritised people tend to only apply for jobs when they tick every box on the person specification. If you think you have what it takes, but don’t necessarily meet every single criteria, we would love to hear from you.
Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.
The client requests no contact from agencies or media sales.
Job purpose
This is an exciting time to join Action for ME. With developments in research and policy alongside delivering services which are in high demand, you will enjoy working in a fast-paced and continually changing environment. You will be responsible for overseeing operational programme design and delivery, reporting of progress, and measuring the impact of all Action for ME work to improve the lives of people affected by ME. Better meeting their needs today while taking action to secure change for tomorrow. You will also assist the Chief Executive in implementing the organisational strategy, and by adapting and evolving delivery models on the ground. As you will have operational management and oversight for our Healthcare Services and hold the Designated Safeguarding Lead role for the organisation, you will bring considerable services-related experience at a management and leadership level. The Chief Executive will focus predominately on external matters and therefore you must have experience of managing an organisation to achieve high quality programmes with evidenced impact and motivated teams. You will act for the Chief Executive on topics, as agreed, and deputise during their absence.
Key duties
1. Leadership
- Ensure that children and adults with ME are at the heart of everything we do through meaningful engagement and participation to influence all aspects of our work.
- Deputise for the CEO and represent and promote the Charity at national meetings and events.
- Deputise for the CEO during periods of absence, and in relation to specific matters, issues or elements of operation as delegated from time to time by the CEO, ensuring a consistency of approach and decisions aligned with the organisation’s objectives.
- With the CEO and HR Business Partner, lead on implementing the People and Culture Strategy and ensuring our Equity, Diversity, Inclusion and Belonging plan is achieved.
- To provide support, leadership and coaching to the Management Team to ensure the smooth running of the organisation and development of the Charity.
- Contribute to the development of the overall strategy for Action for ME, ensuring that the best use is made of available resources within agreed priorities. Ensure that agreed strategy is delivered to target and in line with agreed budgets.
- Work closely with the Chief Executive and Trustees to ensure effective reporting to the Board and sub-committees.
2. Operations & management
- Manage the day-to-day operations of the Charity ensuring high quality service provision that meets all best practice, legal and regulatory frameworks and internal policies and procedures.
- Hold overall management responsibility for our Healthcare Services including the role of the CQC Nominated Individual, ensuring all regulatory requirements and compliance are met.
- Manage the staff and volunteer team, including holding regular meetings and ensure the efficient running of the office ensuring a culture that supports, inspires and motivates the team while ensuring required standards and quality are met at all times through effective performance management.
- Act as the organisational Designated Safeguarding Lead (children and vulnerable adults), working closely with the Designated Safeguarding Officers, colleagues and the Safeguarding Lead Trustee; facilitate the annual safeguarding audit (led by the Lead Trustee) and ensuring safeguarding standards across the organisation are maintained.
- Contribute to the learning and development of key personnel including coaching support (either directly or through the identification of external coaches) to enhance performance.
- Establish (where not already in place) and maintain a clear performance outcome-focused management system driving positive change and improvement across all teams.
- Ensure that policies and procedures are effectively implemented and kept up-to-date to enable the effective management of operations and support growth.
- Take the lead role for data protection, health and safety, compliance and risk management across the organisation and act as the Designated Safeguarding Lead.
3. Finance & income generation
- Hold financial leadership responsibility, working closely with the Finance Manager and the Fundraising Director to ensure sustainability for our work.
- Ensure effective financial management with procedures in place which are kept up-to-date and implemented accordingly.
- Provide support and engagement, where appropriate, to actively grow our income.
4. Working with others
- Lead, nurture and develop relationships with key stakeholder groups and partner organisations, both locally and nationally, supporting Action for M.’s place as the ‘go to’ organisation for people affected by ME
- Lead on new business ideas and pilot projects in line with the strategic objectives; with colleagues, develop the business case, identify and manage risks, lead implementation across teams, evaluate success and learning and make recommendations for future development.
5. Other key accountabilities
- Be proactive in keeping up to date with developments affecting operations and maintain and improve personal competence through continuous professional development.
- Take direction on projects and priorities from the CEO, which may vary from time to time.
- To ensure best value in all service delivery.
Person specification
Experience and Knowledge
- Proven experience in an operations, leadership, or senior management role, ideally within the charity service delivery or healthcare sector, with the ability to develop and implement strategic plans that drive organisational growth and reporting that demonstrates impact delivered. If you come from outside a support services background, you must demonstrate sound understanding of the regulatory and best practice requirements related to delivering support and/or healthcare services.
- An understanding of ME and associated/overlapping illnesses, the impact on people affected by it or a commitment and ability to understand the illness and lead services to meet the needs of children and adults with ME
- Experience managing multi-disciplinary teams, including remote workers, and fostering a supportive workplace culture where change is a constant.
- Safeguarding understanding at a management/decision-making level.
- Proven experience of building and nurturing strong relationships internally and externally at all levels.
- A sound understanding of outcome-focused, effective performance management, quality assurance and risk management.
- Strong financial acumen, including budgeting, financial planning, and resource management in the voluntary sector.
Skills and Behaviours
- Experience of governance, risk management, and compliance, including within regulated services, ideally within a charity and/or service delivery setting.
- Proven ability to think strategically, balance competing demands, use initiative to solve problems and actively seek innovative approaches to problem solving and delivering results.
- Strong interpersonal skills including motivational, negotiating influencing and networking skills which build strong internal and external relationships.
- An ability to understand, analyse and make effective use of data across all of our work.
- A proven ability to coach and motivate staff and to build and lead teams reflecting organisational culture and values, a respectful, constructive and energetic style.
- Proven, strong MS Office skills that supports writing, email, internet and database use.
- Demonstrable ability to work within our organisational values
Our mission is to improve the lives of people affected by ME. Better meeting their needs today while taking action to secure change for tomorrow.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This position will focus on delivery of the Preventing Intimate Partner Abuse (“PIPA”) course – comprising individual and group sessions - and working closely with Thames Valley Police. RISE has also developed a range of Out of Court Resolution interventions for a range of offences, which are delivered online and in person, which the postholder will deliver. These include group and one-to-one courses to address a range of specific types of offending, including domestic abuse, inappropriate sexual behaviours, hate crime, assault on emergency workers, as well as other types of offences, and any new interventions developed in the coming years. This may include acting as a single point of contact to secure the offender’s engagement, working alongside other partners to address the offender’s needs, with the aim of eliciting behaviour change and reducing reoffending
Groupwork/one-to-one delivery:
· Deliver a range of short interventions which include group work, one to ones, embedding in a multi-agency approach to domestic abuse in the area.
· Manage cases with a range of complex needs and behaviours.
· Ensure delivery is in accordance with tasks outlined in the RISE Domestic Abuse Perpetrator manual and process mapping.
· Undertake holistic assessments that identify risk and protective factors, and develop bespoke support plans.
· Adhere to relevant group work programme manuals and deliver programme sessions to ensure the integrity of programme delivery, which is overseen by the Team Leader.
· Apply specialised materials to support your delivery to racialised and marginalised communities.
· Be responsible and accountable for working with Team Leader to ensure risk is reviewed on a regular basis.
· Practitioners will comply with the appropriate audit standards when working with perpetrators in line with RESPECT requirements.
· Use motivational interviewing techniques, trauma-informed and strength-based approaches in building a range of therapeutic skills to engage with service users to address their abusive behaviour.
· Encourage and facilitate learning with participants on a group, including proactively working to elicit behavioural change and acceptance of their behaviour towards their partner, or ex- partner.
· Work closely with other professionals to ensure appropriate steps are taken to protect where there is an imminent risk to another person. Apply RISE’s escalation procedures.
· Be personally accountable for the completion of assessments, mid-way reports, and end of intervention reports, and ensure they are to a high standard.
· Provide support and consultancy to other professionals to ensure appropriateness of referrals and improve understanding on domestic abuse.
· Ensure effective planning for the delivery of each intervention in advance of the session.
· Participate in and pass the necessary training to be able to deliver all interventions.
· Assist or lead on the delivery of training courses.
Integrating the Safety Support Service:
· Liaise and engage closely with the Domestic Abuse Safety Advisor or local victim services commissioned to increase the safety of partners, ex-partners and children of the servicer user to manage the risk and develop treatment goals.
· Prior to delivering Domestic Abuse interventions, liaise and share information with RISE Domestic Abuse Safety Officers or local Integrated Domestic Violence Advocates (IDVA) to ensure an integrated approach is applied to risk management.
· Attend monthly risk review meetings with Domestic Abuse Safety Advisor and Senior practitioners to ensure effective risk management procedures are always applied.
Out of Court Resolution (OOCR) courses:
· Deliver a range of Out of Court Resolution short courses online and in person.
· Ensure delivery is in accordance with tasks outlined in the RISE OOCR manual and process mapping.
· Adhere to course manual sessions and materials and ensure the integrity of programme delivery is always maintained, overseen by the Team Leader.
· Apply specialised materials to support your delivery to racialised and marginalised groups and adjust materials according to meet neuro-diversity needs, agreed by the Team leader.
· Use motivational interviewing techniques and strength-based approaches in building a range of therapeutic skills to engage with service users online and in person.
· Encourage and facilitate learning with participants online using variety of techniques like break-out, noticeboard etc.
Recording and administrative tasks:
· Ensure timely and accurate recording of all relevant data (attendance, feedback, mid-way and end of intervention reports) using systems provided and in line with performance standards.
· Ensure regular contact with the OOCR team, recording and reporting back offender compliance.
· Maintain an accurate audit trail of all relevant communication with partner organisations involved.
· Ensure completion of pre and post questionnaires in line with RISE’s Social Impact strategy.
· Contribute to the evaluation and evidencing of social impact, including questionnaires and service user case studies.
General tasks:
· Develop excellent relationships with customers and respond positively to their needs.
· Be a strong advocate for RISE interventions, representing RISE and its interventions at key stakeholder events.
· Attend Clinical Consultancy to support safe practice and develop resilience during the delivery of demanding work as directed by the Team Leader
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Strategic and Operational Leadership
- Set a positive leadership culture aligned with SCT’s ethos, values and mission.
- Lead the development and implementation of annual operating plans across services, in line with SCT’s strategic goals and budgets.
- Work closely with Senior Leadership colleagues to identify new service opportunities and drive continuous improvement and innovation.
- Work closely with SCT’s Fundraising, Communications and Marketing team to develop compelling funding applications, and reports to funders.
- Represent SCT at stakeholder events, ensuring a clear and compelling case for the impact of our work.
- Champion and enhance SCT’s reputation by building strong relationships with partners, funders, statutory bodies and the wider community, fostering collaboration, trust and strategic influence.
Service Development
- Oversee and support the development of SCT’s front-line services including Addictions Counselling, Supported Housing, Housing First, and Training & Development (incorporating ‘Progressions’ and ‘Choices’).
- Maintain high service quality, measurable outcomes, and trauma-informed, recovery-focused practice.
- Develop referral pathways into services, and ensure that client progression is planned, consistent, and reflective of individual needs and ambitions.
- Lead best practice approaches in Safeguarding and Health and Safety, prioritising client and staff wellbeing.
- Take the lead in shaping and developing co-production across all services, ensuring that people with lived experience are meaningfully involved in the design, delivery, and evaluation of support.
Housing and Recovery Support
- Ensure accommodation-based services provide secure, therapeutic environments that support clients to maintain their tenancy and build recovery capital.
- Oversee SCT’s peer-led recovery community (‘Choices’) and user involvement in our social enterprises, creating training and work experience pathways for people in recovery.
Staff Leadership and Management
- Provide strategic leadership for a multi-disciplinary service delivery team.
- Oversee recruitment, supervision, appraisal and development of staff, ensuring they are fully supported, briefed, and empowered.
- Promote a culture of inclusion, collaboration and high performance.
- Set clear expectations, targets, and accountability frameworks to deliver impact.
Person Specification
Essential Skills and Experience
- Proven success in managing and developing high-performing, multidisciplinary teams in complex, person-centred services.
- Significant experience delivering homelessness, housing, addiction recovery or therapeutic services.
- Expertise in delivering services that work with people with lived experience of social exclusion.
- Strong understanding of safeguarding, risk management and trauma-informed practice.
- Skilled in managing budgets, contracts and KPIs within charitable or commissioned services.
- Skilled in using In-Form or similar CRM system.
- Highly effective communicator with excellent negotiation and interpersonal skills.
Desirable
- Experience working in a values-led organisation or charity supporting marginalised groups.
- Knowledge of Housing First and Recovery Capital models.
- Understanding of social enterprise and peer-led service models.
To provide strategic and operational leadership to multidisciplinary service delivery teams, ensuring high-quality, innovative, and outcome-focused support for people in recovery or experiencing homelessness. The role is central to enhancing service standards, fostering a culture of inclusivity and compassion, and embedding lived experience in practice. As a key member of the Senior Leadership Team, the Director of Services will help shape SCT’s strategy and build sustainable partnerships to maximise impact and long-term success.
Rebuilding lives affected by homelessness, addictions, unemployment, mental illness, and the criminal justice system.


The client requests no contact from agencies or media sales.
As we celebrate our 16th Birthday year, We Are Survivors are currently looking for an individual that has the passion, drive and determination to help us deliver our OUT Spoken Talking Therapy Services (prison based).
We Are Survivors provide survivor-focused therapeutic and advocacy support to male (including Trans and Non-binary) victims/survivors, and their loved ones, of sexual harms. We have developed a three-tiered approach to services and underpin everything we do with a ‘trauma and recovery’ framework pioneered by Dr Judith Herman.
We are currently commissioned to deliver trauma-informed therapy services in 15 prisons across the Northwest of England and we need your help delivering these services in:
· HMP Haverigg (Part-time – 2 days per week)
Believe you are right for this role?
You will be a qualified counsellor / psychotherapist who holds at least a Diploma in Counselling / Psychotherapy or equivalent and be registered with BACP or equivalent (preferably an accredited member). You will understand issues relating to trauma, be able to work as part of a team and feel confident working in a prison setting. You will also have a full, clean driving license, reliable access to your own vehicle and live within comfortable commuting distance of the prison.
In return for your time, experience, and commitment to the organisation, you will receive an annual salary of £11,124.00; annual leave and bank holiday package; annual length of service increase; birthday leave; company sick pay; monthly clinical supervision; pension contribution; a range of training opportunities; and access to different benefit schemes.
Note: salary and annual leave is based on WTE.
If this is a role that you think you could achieve great things in, then we want to hear from you.
The closing date for applications is: 01/06/2025 at 6pm.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are currently recruiting for a Senior Finance Assistant. We are looking for a diligent and highly organised person to provide high-quality financial and operational support to the Finance Director, enabling strategic transformation of the finance function. This role is critical in ensuring smooth daily operations, robust financial reporting, and supporting process improvement initiatives. You must be a strong communicator with meticulous attention to detail, who enjoys working in a busy professional environment.
Further information about the role including the job description, person specification and application form can be found on our website.
We realise that text-based applications may not suit everyone, so if you would like to apply in a different way, require information in a different format, or need any other support with your application, please get in touch via email or telephone.
Bath Preservation Trust is committed to Equality, Diversity and Inclusion. We will particularly welcome applications from people from those sections of the community who are under-represented in Bath Preservation Trust and in the wider heritage sector including those from Global Ethnic Majority and/or disabled applicants.
The client requests no contact from agencies or media sales.
Rural Community Manager
An exciting opportunity for a dynamic, community-driven Rural Manager to lead rural development across Hertfordshire and help shape the future of sustainable countryside living.
Position: Rural Manager
Location: Hybrid, home-based with one day a week in the Hertford office.
Salary: £32,000 per annum
Hours: Full-time, 35 hours/week which may include some evening or weekend work as we operate a flexible working system.
Contract Type: Fixed term until 31 March 2026 (with strong potential for extension)
Closing Date: Wednesday 11th June 2025 at 11.59pm
About the role:
As Rural Manager, you’ll lead a range of community-led projects that strengthen Hertfordshire’s rural infrastructure and support sustainable living. You'll be the key voice for rural communities, working directly with residents, local councils, and statutory partners to drive forward initiatives from concept to delivery and long-term sustainability.
Your work will span everything from facilitating rural housing projects to conducting Asset Based Community Development mapping, and from advising parish councils to managing grant applications and training sessions. This is a hands-on role with a meaningful legacy. Act as the voice of Rural Hertfordshire to statutory bodies, guiding policy decisions to incorporate and consider the unique needs of rural communities.
About you:
You’ll be a self-starter with a passion for rural life and community development. You will also bring:
- Experience in rural community work or development.
- A successful track record in partnership building and multi-agency collaboration.
- Experience with funding applications and project delivery.
- Excellent communication skills and a proactive, strategic mindset.
- A full UK driving licence and access to your own vehicle.
- Level 3 qualifications including A-levels or international Baccalaureate diploma, Level 3 NVQ, Level 3 National Diploma or Certificate, Advanced Apprenticeship or equivalent experience in a relevant field would be desirable.
- Knowledge of rural policy, asset-based community development, and digital communications would also be desirable.
About the organisation:
Our client is a respected community development organisation working to foster vibrant, inclusive, and resilient rural communities. This is a rare opportunity to make a tangible impact on people’s lives and ensure the unique voices of Hertfordshire’s rural populations are heard and acted upon. Based in Hertfordshire where they have helped communities and delivered projects and services for over 50 years to help improve life for both rural and urban Hertfordshire.
As the Rural Community Charity for Hertfordshire they work to raise awareness of the needs of rural communities, farmers and businesses. Bringing together people and communities, champion the disadvantaged and provide advocacy for minorities and excluded groups.
This is a great opportunity to shape a role going forward.
Other roles you may have experience of could include:
Community Development Officer, Rural Affairs Officer, Community Engagement Manager, Project Manager (Rural Development), Strategic Partnerships Manager, or similar.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Introduction
The National House Project (NHP) supports Local Authorities to work with young people to give them the knowledge, skills and confidence to live connected and fulfilling lives. By developing a community of support, completing the House Project Programme and being able to make their house a home young people can look forward to a positive future.
This is an exciting time to join NHP and we are seeking a skilled and experienced professional who can support our vision to ensure that young people leaving care live connected and fulfilling lives.
About the role
Whilst the House Project approach sets out a clear pathway for young people to move into a house that becomes their home, being in the House Project is so much more than an offer of accommodation.
Staff working in the projects are trained in relational and trauma informed approaches. They use a psychologically informed practice framework to work with young people in both groupwork and individual settings and this work is supported by social pedagogical approaches. Working with young people in a groupwork setting and offering individual direct support enables the development of relationships and shared experiences which allows young people to be involved in the running of their LHP and central to the decisions that are made about them.
NHP provides a framework and not a model and whilst LHPs must keep to the fidelity of the approach, local environments and the young people themselves will determine how projects proceed. This is where you will come in as a practice lead. With knowledge of child development, attachment styles, trauma informed care, the care system and the House Project approach you will support staff in LHPs to work in ways to develop practice that puts young people at the heart of the decision-making process and supports the local ‘system’ to improve how young people leave care.
As a Practice Lead you will have responsibility for a number of LHPs and will:
- Ensure that LHPs have young people at the heart of the decision-making process and that practice is evidence based and trauma informed
- Ensure that LHPs adhere to the fidelity of the approach whilst flexing to accommodate local arrangements
- Manage risk and deal with trauma at an individual, organisational and systemic level, turning these challenges into opportunities for change with improved outcomes for the young people.
- Work with the Care Leavers National Movement as well as the core team to ensure that young people continue to drive their own LHP and develop practice at both a local and national level
This is a rare and exciting opportunity for someone with a commitment to making a difference to the lives of young people through imaginative new models of social care and therapy and the scaling of the approach to make a difference to policy, practice and outcomes for young people at a national level.
You will have primary responsibility for supporting LHPs in The North.
For detailed information see full Job Description and Person Specification attached.
You will be responsible to the Deputy Director NHP and will deputise for them when required.
You will be based at the NHP office in Crewe for a minimum of 2 days per week, but you will be expected to travel to LHP and attend meetings across the country on a regular basis.
Benefits include:
- 31 days annual leave plus bank holidays
- 10% pension contribution
- Salary sacrifice options
- Hybrid working
- Professional development opportunities
Safeguarding Statement: NHP is committed to protecting the well-being of young people. All staff must adhere to our safeguarding policies.
Recruitment Agencies: We do not accept unsolicited CVs from agencies.
General Requirements: Right to work in the UK, two professional references, and a DBS check.
Find out more:
If you’re excited by the opportunity to build something transformative, we’d love to hear from you -
You are invited to join the online briefing on Friday 16 May 2025 2pm
Please register in advance for this meeting: https://us06web.zoom.us/meeting/register/JES0vut8RUW5NlM9Tfbi4w
After registering, you will receive a confirmation email containing information about joining the meeting.
How to Apply
- Submit your CV and cover letter via Charity Job detailing what skills, knowledge and experiences make you the best candidate for the role by 23 May 2025. Apply Now.
We welcome applications from all backgrounds. If you require adjustments during the process, let us know.
Interviews are due to take place on Friday 6 June.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
OUR CHARITY
Campaign Against Antisemitism is the UK’s leading organisation fighting antisemitism nationwide. Our volunteer-led charity is dedicated to exposing and countering antisemitism through education and zero-tolerance enforcement of the law.
We raise awareness through front-page media campaigns and major outreach events such as the March Against Antisemitism. Our litigation continues to set landmark precedents. We pride ourselves on working intelligently and fast to deploy innovative and aggressive campaigning strategies against antisemites.
Every year, we reach millions of people through our work in the media and social media. We have become a go-to source of information and comment for journalists, tens of thousands follow us on social media, hundreds of thousands read our website and our research is widely relied upon.
We are a small team of staff with our main office in London, working with hundreds of dedicated and talented volunteers. We operate with an entrepreneurial, positive, passionate and thoughtful mindset to accomplish our mission.
THE ROLE
The full-time Communications and Research Manager reports to the Chief Communications Officer, working to help inform the public about antisemitism using a variety of media.
You will be joining our small, fast-paced, entrepreneurial staff team based at our office in central London.
The role brings a diverse set of responsibilities and an opportunity to work within a charitable organisation with a strong sense of purpose.
Responsibilities
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You will write and edit journalistic-quality articles about antisemitism, from crime to politics, including investigative pieces
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Compose posts for our numerous social media channels, where we have an unrivalled following
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Design mailouts for our subscribers, informing them of our latest work and how they can get involved
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Draft accessible content for videos and our podcast, working with our Creative team which will use your concepts and content to create final products for our online audience
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Cultivate media relationships and provide information and research to journalists in real-time
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Help conceive innovative campaigns to raise awareness of antisemitism and educate the public
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Submit complaints to media broadcasters, regulators and others when outlets fail to meet their editorial standards
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Correspond with members of the public who write in to us
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Work with our academic volunteers and pollsters to help explain the nature of antisemitism in Britain, trends and strategies for addressing it
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Support units across our organisation in the preparation of materials relevant to their areas of work that conform to our house style and brand
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Report to the Chief Communications Officer, supervise a Communications Officer and work with a dedicated team of staff and volunteers
Skills required
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Excellent interpersonal skills
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Meticulous attention to detail and strong organisational skills
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Ability to prioritise, analyse and respond quickly
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Some understanding of the history and current diverse manifestations of antisemitism
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Build and maintain strong relationships with journalists and other stakeholders
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Thrive in a fast-paced, mission-led environment
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Passionate about CAA’s mission and making a difference within a team
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Minimum of three years’ proven track record of writing or editing SEO-friendly content, preferably in a fast-paced environment
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Some experience in supervision or management, or a willingness to take on this next step in your career
What you will gain
You will gain a wealth of experience in:
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Writing and editing informative content that grabs and holds attention of diverse audiences using different media
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Applying defamation law and other legal principles and good practice to your writing
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Delivering high-quality, accurate content at a fast-pace
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Understanding how the news media industry works and the nuances across different social media channels
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Working within a team, supervising staff and volunteers and supporting others across a charitable organisation
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Building interpersonal skills in a fun and supportive office environment
You will play a key role in the development of CAA’s work in the UK and supporting its growth. You will receive training in areas where you do not yet have experience.
You will have the opportunity to be part of a charismatic, positive and passionate team
Campaign Against Antisemitism is a volunteer-led charity dedicated to exposing and countering antisemitism through education and zero-tolerance enforc
The client requests no contact from agencies or media sales.
Active Lincolnshire is seeking an experienced and motivated individual to lead our approach to insight, evaluation and learning. This pivotal role will be responsible for developing and embedding processes and systems to ensure we are a data and learning-led organisation, enabling us to understand and communicate the short and long-term impact of our work.
The purpose of the role is to share information that enables people to make informed decisions to tackle the inequalities that exist in physical activity and to ensure that Active Lincolnshire can articulate the impact of our work on enabling people to lead more active lives.
We want to recruit a driven individual looking to make a difference to the health of our community. They should be able to reflect, see a broader picture and connect the dots. Enabling a smart approach to our work and making a difference where it’s needed. They should be driven towards a collaborative approach of working, encouraging, championing and enabling others along the way.
Active Lincolnshire is a charity and one of the national network of Active Partnerships supported by Sport England to lead the local implementation of the national ‘Uniting the Movement’ strategy which we do through ‘Let’s Move Lincolnshire’ the countywide strategy for physical activity.
It is our aim that everyone in Lincolnshire has options and opportunities to be active every day. We are particularly focussed on increasing physical activity levels and using the positive power of sport and physical activity to tackle inequalities. Lincolnshire as a county has high levels of inactivity, exacerbating other challenges including longterm health conditions - further impacted by gaps in the provision of relevant and accessible opportunities to be active.
Tackling the challenge of inactivity requires us to be working at system level with a wide and complex network of partners and stakeholders and understanding people in our communities.
Anyone joining the Active Lincolnshire team must demonstrably uphold our values of integrity, collaboration, inclusivity, innovation and learning and our commitment to equality, diversity and inclusion and tackling inequalities. Given the nature of the role, an utmost ability to maintain and respect confidentiality is crucial.
How we behave and our ways of working are important to success – specifically the post holder will need to be committed to being a team player, having empathy, a growth mindset and understanding other perspectives.
As Head of Insight and Evaluation you will:
- Provide leadership and expertise in insight, evaluation and learning across the organisation.
- Develop and embed monitoring, learning and evaluation methods to guide our work and track progress.
- Develop an approach to monitor our impact against organisational, local and national goals.
- Collaborate across the organisation to embed learning processes.
- Foster and advocate for an organisation culture of continuous learning within Active Lincolnshire and external partners.
This role requires the ability to navigate complex, whole system ways of working and to translate insights into actionable strategies that drive positive change.
Key Responsibilities
Develop Insight, Evaluation and Learning Frameworks.
- Design and embed robust systems for collecting and interpreting qualitative and quantitative data.
- Connect with Sport England monitoring, learning and evaluation frameworks and ways of working and embed them locally.
- Capture, collate and effectively share data from communities, stakeholders, national datasets and partners
- Analyse current patterns, trends and emotional/systemic measures to inform decisions.
- Ensure alignment with governance and programme requirements.
- Develop and maintain best practice guidance on evaluation methods.
- Upskill the Active Lincolnshire team on insight and learning approaches.
- Foster a learning culture, translating data into usable knowledge and change theories.
- Ensure our commitments to diversity, inclusion, environmental sustainability and wellbeing are embedded in all decisions.
Build a Movement through Information
- Share learning effectively with a variety of audiences to influence change.
- Develop collaborative partnerships with local and national data and insight leads.
- Interpret and present complex health and demographic data clearly and accessibly.
- Promote collaboration and data sharing across the system at local, regional and national levels.
- Develop engaging case studies and success stories to complement quantitative data.
Plan and Deliver Efficiently
- Integrate learning, monitoring and evaluation into project and programme cycles.
- Prioritise and manage reporting deadlines and governance requirements.
- Streamline processes to ensure efficient and meaningful reporting.
- Identify opportunities for shared learning and resource use across partners and programmes.
Support Innovation
- Encourage lateral thinking and creative problem-solving in insight and evaluation.
- Demonstrate confidence using various data tools and digital platforms.
- Present data in imaginative and audience-appropriate formats.
- Inspire and enable others to share and act on learning across our systems.
Person Specification Essential
- Proven analytical ability to interpret complex qualitative and quantitative data.
- Demonstrable experience in evaluation, insight generation and data-driven decision making.
- Strong understanding of working with and within community-based contexts.
- Familiarity with monitoring and evaluation methodology, including Social Return on Investment (SROI)
- Excellent written and verbal communication skills.
- Ability to influence stakeholders and build trusted, long-term relationships.
- Confidence in translating academic or data-dense material for practical use.
- Experience supporting projects with uncertainty or evolving approaches.
- Demonstrate a genuine commitment to equality, diversity and inclusion.
- Ability to respond quickly to insight needs for funding or development opportunities.
- Ability to produce reports using multiple data sets and information sources and to present findings to various stakeholders.
- Ability to be flexible and agile in your approach, responding to the needs of the organisation and local need as it evolves.
- Excellent team player with interpersonal skills, ability to develop meaningful relationship as a trusted colleague and partner.
- Current, valid, driving licence
- Excellent understanding of the English language
- Fluent in IT, digital skills and technology
- Uphold integrity in all that you do, working transparently and with accountability
Desirable
- Experience working with health-based data (e.g., Active Lives, Moving Communities).
- Knowledge of Lincolnshire’s communities, stakeholders and demographics.
Qualifications and qualities
We’re more interested in your approach, personal and professional experiences and your attitude, than formal qualifications; however, an excellent standard of written and spoken English is essential for this role. You must be passionate about the positive power of sport and physical activity.
What matters to us is that we have talented, enthusiastic and experienced professionals working with us who can help deliver our vision. You don't have to be sporty to work at Active Lincolnshire, but you must be passionate about people and the positive power sport and physical activity can have on people’s lives. We’re more interested in your experience and attitude than formal qualifications.
Inclusive Recruitment Process
We operate an inclusive, equitable and transparent recruitment and assessment process, underpinned by an organisational commitment to equality and diversity. We actively encourage applications from candidates from diverse backgrounds who can bring an array of skills and experience to our organisation. We’re committed to making sure every applicant is assessed solely on merit and relevant experience to do the job.
As an employer, we actively seek to ensure that our workforce reflects the communities we serve, recognising that this makes us better able to understand their needs and priorities. We can only do this by ensuring that the people who work for us are the best they can be irrespective of age, gender, sexuality, ethnicity, disability, marital status, religion or belief.
We value the ideas and contributions from everybody and welcome and support difference. Our aim is to make sure that equality, diversity and inclusion run through everything we do as an employer.
We encourage applications from people with disabilities, and guarantee interviews for applicants with disabilities that meet the requirement of the role as part of our commitment to the Disability Confident Scheme.
Key Dates
- Application deadline: Wednesday 11th June 2025
- Interviews: Week commencing Monday 23rd June (at our Lincoln office)
Place of work Flexible/hybrid working with community-based and Lincoln office presence.
Contract 12-month fixed-term, with potential to become permanent.
Benefits
- 25 days annual leave + bank holidays + 3 days at Christmas
- Celebration Day (personal choice)
- Westfield Health private healthcare
- Cycle to work scheme
- Flexible working policy
- Time to be active in the working week
- Team away days
- Training and development opportunities
- Employer pension contributions
- Time in the working week to volunteer
- Staff wellbeing policy
- Opportunity to make a meaningful impact in Lincolnshire
£39,000 to £45,000 (dependent on skills and experience).
Reporting to Director
Responsible for no direct reports
Closing date Wednesday 11th June 2025
The client requests no contact from agencies or media sales.
Job Title: Refuge Worker
Location: Warwickshire
Salary: £13,445.70 per annum
Contract type: Part-time, Fixed Term (12 Month Maternity Cover)
Hours: 19.5 hours per week, must include Tuesday's
This is an exciting opportunity to join Refuge as a domestic abuse refuge worker, providing high quality practical and emotional support to survivors of domestic abuse and their children living in our refuge accommodation in Warwickshire.
The post holder will work closely with survivors from the point of crisis and admission to the refuge, through to move on from the emergency accommodation. This involves providing a personalised, holistic support and safety plan, enabling survivors to access housing, welfare, benefits and legal advice.
You will also work in partnership with both statutory and voluntary sector partners to ensure that the whole range of survivors’ needs are met.
A key requirement is to ensure that survivors are provided with a safe, supportive and welcoming environment in accordance with Refuge’s philosophical principles.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
As part of this role, you will be required to participate in an out-of-hours on call rota. This post is restricted to women due to the nature of the role.
Closing Date: 09:00am 9 June 2025
Interview Date: 17 June 2025
Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
The client requests no contact from agencies or media sales.
BACKGROUND
Over the past 80 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC’s mission is to help people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. The IRC is on the ground in more than 40 countries, providing emergency relief and rebuilding lives in the wake of disaster. The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve.
IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in the UK a programme that is rapidly growing.
In Europe, the IRC currently operates in the UK, Sweden, Belgium, Switzerland, Italy, Greece, Poland, Serbia and Ukraine.
PURPOSE OF THE ROLE
The P&C Director manages the HR teams across the IRC UK, Switzerland, Belgium and Sweden, and is accountable for effective HR service delivery, HR compliance and continuous improvement within the scope of the People & Culture department to cultivate the desired culture, talent practices, and investments to deliver on our people strategy. This position plays pivotal role in fostering a positive, inclusive and high-performing workplace culture that aligns with IRC’s values through exceptional communication skills. They are deeply committed to achieving operational excellence and modelling the values of an engaging and respectful workplace where everyone can be at their best.
Reporting into the Regional Director, P&C Europe and collaborating closely with colleagues across Global People & Culture, the role provides insights supporting the implementation of People & Culture priorities across the 300+ IRC colleagues in the UK, Switzerland, Belgium and Sweden as determined by the respective country Executive Directors and the Regional Director P&C Europe.
As a member of the UK Senior Management Team (SMT) the role also supports the delivery of these priorities, and serves as an advisor and coach with a keen focus on building leadership competencies and organizational effectiveness. The role is also part of the global P&C community to participate and stay informed of global change initiatives and to shape or adapt them to IRC UK’s culture and regulatory environment.
This role supports the UK Executive Director in managing the relationship with the UK Trade Union, Unite, including quarterly meetings with Union Representatives and ensuring smooth consultation and negotiation on matters where relevant including the annual salary review, restructures and complex employee relations matters. The post holder has an excellent understanding of Union relations and rights, working collaborative to ensure compliance and the bets outcomes for IRC UK and employees within the bounds of what is possible in the organisation.
KEY RESPONSIBILITIES
1. P&C Strategic Leadership and Management (~25%)
· Serve as a strategic advisor to the local HR Managers, Executive Directors, and UK Senior Management Team (SMT) on succession planning, providing key insights to facilitate future leadership transitions.
· Act as a thought partner to the SMT, offering strategic guidance on People & Culture (P&C), and organizational culture/values to align with the mission and goals.
· Supervise and be a supportive leader to approximately 5-7 P&C staff within the UK, Belgium, Swizterland, and Sweden HR Team, ensuring the leadership and management of direct reports are handled with excellence. Accountable for the overall quality and effectiveness of the P&C team, actively monitoring progress against established goals.
· Take the lead on conducting talent dialogues, recommending development opportunities, and coaching on conducting high-quality conversations during performance reviews.
· Serve as an advocate for Employee Wellbeing, Employee Engagement, and Safeguarding priorities and role model safe, inclusive, and caring leadership standards.
· Provide constructive feedback and guidance on career paths and professional development for the P&C team and IRC staff; establish a culture of continuous learning opportunities.
· Partner with peers to facilitate the workforce planning, including, managing workforce adjustments, such as staff reductions, or scale up, including organizational design work, in partnership with senior management teams, the Regional Director, People & Culture Europe and Global People & Culture Partners, ensuring these actions comply with local legal requirements and IRC's country and Global policies while minimizing risks and supporting affected staff.
· Support management through coaching, development, tools and guidance to build a team of skilled, committed, and motivated staff, ready to advance in their career.
· Manage the UK HR budget with support from colleagues in FP&A for planning, budgeting and reforecasting of expenditure.
· Prepare reporting to the UK Board of Trustees, including presentation to the full Board and People and Culture Committee.
2. Manage HR Service Delivery and Core Operations (~40%)
· Oversee the creation and tracking of P&C objectives, ensuring alignment with organizational goals including but not limited to providing support and contributions to the design and implementation of global shared solutions models that deliver meaningful outcomes and service improvements.
· Actively engage in proposal design and grant review meetings, providing expert advice on organizational structure, position scoping, demographic and staffing analysis to build a robust P&C foundation that supports high program quality.
· Drive informed decision making by using data to support people and culture functions, ensuring all data reporting requirements, including to the UK Board and reporting as required for UK programmes donors are delivered accurately and in a timely manner.
· Oversee end-to-end P&C activities across the employee lifecycle, including onboarding and exits, payroll, benefits, contract management, performance management, workforce reporting, and year-round staff communications to ensure high-quality outcomes aligned with organizational standards and strategic objectives.
· Ensure the development and implementation of high-quality, context-specific improvement plans and practices in areas such as recruitment, compensation and benefits, employee relations, onboarding, offboarding, contract management, learning and development, performance management, leave management, code of conduct compliance, legal compliance, HR Information Systems, coordination of policy development and implementation, etc.
· Advise supervisors on appropriate disciplinary actions, serve as an impartial mediator in disciplinary proceedings, and oversee follow-up measures to ensure fairness, compliance with employment laws, and adherence to labor regulations.
3. Workplace Culture (~15%)
· Promote initiatives that enhance the employee experience, team engagement, inclusion, and cohesion fostering an environment conducive to continuous learning and honest dialogue.
· Foster a healthy organizational culture. Oversee the integration of IRC’s Values, People Manager Standards, and Employee Success Factors throughout the employee lifecycle.
· Safeguarding: promote best practice through the integration of safeguarding considerations in hiring, recruitment and onboarding practices, ensuring that all IRC employees receive orientation to IRC's Safeguarding Policy and expectations.
· Ensure that the IRC Way and information on reporting channels are sign-posted in all IRC office locations.
· Partner with IRC’s global Ethics, Compliance and Global Employee Relations investigations to promote safe, healthy and respectful workplaces.
· With the support of the Duty of Care colleagues and Regional Director People & Culture Europe, provide guidance and support for all staff-related duty of care initiatives, and critical incident response is delivered according to organizational standards.
· Ensure strong connectivity and communication among P&C staff to foster a cohesive team environment.
· Actively participate in and support staff meetings to foster a collaborative work environment.
4. Collaborate with the Union (~15%)
· Working with the UK Executive Director, maintain a positive working relationship with the UK Trade Union representatives, Unite.
· Negotiate and consult with the Trade Union, facilitating the quarterly Joint Negotiating Committee (JNC) meetings and ensuring a good relationship is maintained and progress is made with key priorities including introduction of new policies, policy updates and salary review negotiations.
· Develop and manage union engagement and communication plans aimed at maintaining a healthy and empowering office environment that promotes open, honest, and productive communication.
KEY WORKING RELATIONSHIPS
- Indirect reporting to Europe Regional P&C Director
- Partners with UK Executive Director and the UK SMT
- Manages the UK HR Operations Manager, UK HR staff, and the heads of HR in Switzerland, Belgium and Sweden
- Collaborates with Trade Union Representatives
- Oversees contracts with Employees and External consultants and vendors
- Collaborates with Global P&C team members at all levels
- Collaborates with senior managers across the organisation
PERSON SPECIFICATIONS
· CIPD qualified with experience of complex HR processes in the UK including restructures, TUPE and employee relations.**
· Significant experience in an HR leadership role, with broad knowledge and experience across the spectrum of People & Culture responsibilities.**
· Strong teamwork approach with quality interpersonal and analytical skills who can work seamlessly in a global matrix organization.
· Experience working in a complex international matrix organsiation a plus.
· Strong knowledge of UK employment law, with experience of advising and influencing senior leaders.**
· Experience of working with Trade Unions on a range of matters.**
· People management experience.**
· High level of confidentiality and tact.
· High level of service orientation and excellent intercultural communication skills.
· Ability to work under pressure, manage and prioritize competing priorities from different stakeholders.
· Ability to drive manage projects with a high degree of subject matter complexity and a high number of stakeholders independently
· Willingness to take on a high level of responsibility and independence in day-to-day work.