Advocacy service manager jobs
About Tree Aid:
At Tree Aid, we believe trees and people are deeply connected. More than just nature’s gift, trees are a lifeline — vital for survival, resilience and opportunity.
Our mission goes beyond just planting trees, as we work to create lasting change for both people and the planet. Since 1987, we’ve partnered with communities across Africa, harnessing the power of trees to improve lives and advocate for those most affected by poverty and the climate crisis.
Through our work, we restore ecosystems, build sustainable livelihoods, and drive positive climate action. By working hand in hand with local communities, we prioritise their knowledge and needs to make an impact that lasts for generations.
About the role:
The Data Analyst (Geo-Spatial) is a key position in the Monitoring & Evaluation team and works closely with the wider Programmes Team to support the process of collecting, analysing, managing and storing high quality data.
The position is pivotal in the development and implementation of a new digital Information Management System (IMS) for the organisation’s Monitoring and Evaluation data. This involves working in partnership with a range of both internal and external stakeholders.
The position will play a key role in turning geospatial evidence into insight for programme quality, landscape impact and carbon integrity.
Main duties:
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Lead on the analysing and interpretation of geo-spatial data across the organisation using a range of GIS, remote sensing and spatial analysis tools to support monitoring, evaluation and learning
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Produce spatial analyses and maps to assess restoration, tree cover, land use and ecosystem change over time at project and landscape scale
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Develop, maintain and manage online dashboards and visual analytics products to support programme management, learning and decision-making
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Working with external developers, design and maintain digital data collection tools and workflows, covering data capture, aggregation, analysis and visualisation for project indicators and organisational Key Performance Indicators (KPIs)
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Develop and maintain the organisational M&E geospatial database, focusing on areas of land benefiting from restoration activities, including tree planting, tree survival, landscape regeneration, and agroforestry systems
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Work closely with the NbS and Carbon team to produce, analyse and quality-assure geospatial data used for carbon programmes, including baseline development, monitoring and verification
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Support landscape-level impact assessment by integrating geospatial data with field monitoring data and other information sources
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Implement and uphold good data management practices, including: data quality checks, version control, documentation, secure storage and data governance
Additional duties:
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Work together with the other members of the Monitoring and Evaluation team on improving technical support of all Tree Aid programmes
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Digital Survey Creation: Using software solutions to create digital surveys to be administered via phone/tablet by field staff
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Learn and develop new software applications with vision for integration into Tree Aid workflow
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Any reasonable duty may be assigned that is consistent with the job and its level of responsibility
About you:
Person Specification: Qualifications/Knowledge and Experience
Essential
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Experience using Python for data analysis and visualisation, particularly in the context of spatial data.
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Experience using SQL to query relational databases.
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Experience of producing interactive maps drawing on a range of data sources.
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Experience using GIS software applications (preferably QGIS) for processing and visualising spatial data.
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Experience with version control tools such as Git and GitHub.
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Working with and analysing complex data sets.
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Commitment to the vision and values of Tree Aid.
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Enthusiastic and positive attitude; flexible and adaptable.
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Ability to use own initiative, to self-manage responsibilities, and deliver tasks in a timely manner.
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Excellent MS Office including MS Excel, MS Word, and MS PowerPoint.
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Excellent written and verbal communication skills (English).
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Right to live and work in the UK.
Desirable
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Experience working with remote sensing datasets.
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Experience of creating digital survey forms in open-source software for collecting data and using logical functions to limit or control questions and answers.
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Experience of developing and managing relational databases.
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Experience with: OnaData (AKUKO).
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Experience with: Open Data Kit (ODK).
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Experience with: R programming language for data processing and analysis.
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Experience with: Google Earth Engine.
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Experience with: Deep learning (e.g., SciPy, Pytorch, Tensor).
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Understanding of: Carbon dynamics and Land Restoration.
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Experience in the: Voluntary Carbon Market (VCM).
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Ability to transfer complex algorithms between softwares and coding languages.
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Ability to scientifically defend geospatial analysis outputs.
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Working knowledge of French.
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BSc/BA in relevant discipline.
Benefits:
Optional benefits of working at Tree Aid include:
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A contributory pension scheme (you contribute at least 2% and we will contribute 6%)
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33 days holiday (inc bank holidays) +1 more day per year up to 38 holiday days
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Flexible, hybrid working
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Quarterly social events
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Opportunity to take free weekly French lessons to support communication with our colleagues in West Africa
Our approach to recruitment:
We recruit with openness and transparency. We employ people on the basis of their ability to carry out the role being recruited for. We ensure that no applicant receives less favourable treatment than any other on the grounds of disability, gender, race, religion or belief, age, sexual orientation, marital status, parental status, caring responsibilities or hours of work.
The client requests no contact from agencies or media sales.
Are you happy to network & develop relationships with employers and help match people into employment? If so, we would like to hear from you!
Our IPS (Individual Placement & Support) team helps people with mental health needs achieve their employment goals through a recovery‑focused, evidence‑based approach. Embedded within clinical teams, we work alongside employers to remove barriers and create real, sustainable job opportunities.
We are currently seeking permanent IPS Employment Specialists to work as part of the community mental health teams and Mental Health Hub. You will deliver the IPS approach (for which training will be given).
You will need the ability to motivate and build relationships with participants, strong organisational skills, the confidence to communicate and engage with a range of employers, and a fundamental belief that anyone with a health condition can work. We welcome applicants from a variety of backgrounds with relevant transferrable skills. Please note that due to the evidence-based nature of the IPS model, the role requires extensive data recording.
What we’re looking for:
- Relationship building with employers: Ability to initiate and develop relationships with a variety of individuals, and be able to engage employers using a variety/range of methods such as via the telephone, online platforms or face-to-face in the community.
- Record keeping: Strong attention to detail, ensuring accurate and timely recording of case notes and data, essential for monitoring progress and achieving targets.
- Collaboration: The ability to work seamlessly within a multidisciplinary team, forging connections and enhancing the overall care experience for participants.
- Perseverance: The determination to overcome setbacks, find solutions, and continue advocating for participants’, even in the face of challenges.
- Innovation: Bringing fresh ideas to the table, exploring creative ways to break down employment barriers, and promoting inclusive practices within the workplace.
The successful candidates will work in line with the 25-points fidelity scale.
Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.
Closing date: Sunday 22nd February (11:59pm)
Likely interview date: Week beginning 9th March
We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.
About Us
SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.
SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.
Read more about staff benefits and why staff love working here on our website.
We work to be there when it matters for people living with mental health problems and dementia in Bromley, Greenwich, Lambeth, Lewisham, and Southwark



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About this role: Based in Higher Openshaw, East Manchester, Justlife currently works across Manchester and Tameside providing one-to-one key work support to empower vulnerable adults housed in temporary accommodation (TA) to move towards more secure housing, independent living and improved health and wellbeing. The role of Specialist Support Worker involves playing an active part in the Specialist Support Team by supporting a caseload of clients that are experiencing housing vulnerability and taking part in regular outreach visits to TA’s across Greater Manchester on the Justlife minibus. The role requires the use of specialist knowledge and relationship skills to support clients with varying degrees of mental and physical health, addiction and trauma related issues to engage with health services and to access suitable housing solutions. The Specialist Support Worker is also expected to develop good working relationships with TA Landlords and Managers recognising the important role that they play in ensuring that their tenants experience of TA is as positive as possible. This will include advocacy in registering them for medical services and accompanying them to appointments, assisting them in addressing all aspects of physical and mental health and addiction needs, as well as advocating for them to get access to suitable housing and social security benefits. The role is dependent on excellent communication and collaborative working with colleagues and a variety of partners and professionals, including the Probation Service, local council services and other third sector organisations. The role requires a high degree of motivation in addition to creativity and flexibility to support people with multiple and compound needs. With a passion to work collaboratively with others for the good of our clients, and with experience of working in a related field in a voluntary or paid capacity. A high degree of emotional intelligence is required to support clients, many of whom have complex emotional needs, with backgrounds of trauma, neglect, abuse and involvement in the criminal justice system. In a role of this nature you will experience a range of emotions from joy to grief and as such it requires a high degree of resilience and self-awareness to cope with the emotional demands of the role. The role sits within a highly supportive team with all staff in receipt of regular line management and external clinical supervision; with reflective practice actively encouraged in team meetings.
Our vision is to make people’s experience of temporary accommodation as short, safe and healthy as possible.



The client requests no contact from agencies or media sales.
Operations & People Support Officer
Reporting to: Operations & People Team Leader
Salary: £26,066 – £30,523
Hours: 37.5 hours per week
Contract: Permanent
Location: Alder Hey Children’s Charity (based within the hospital), Liverpool
Job Purpose
This is an exciting opportunity to be at the heart of the Charity’s operations. You will be the first point of contact for supporters and will deliver outstanding customer care and donor stewardship.
You will build strong working relationships with Charity colleagues, donors (existing and potential), volunteers and Trust staff. The role supports the fundraising teams, assists with the hospital and online shop, and plays a key part in coordinating and administering the Charity’s volunteering function. You will also provide vital People (HR) administration and process support.
Main Duties & Responsibilities
Fundraising & Office
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Undertake day-to-day administrative tasks as directed by the Operations & People Manager and Team Leader, including preparing letters, reports and memos to a high professional standard.
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Handle sensitive information appropriately, maintaining confidentiality at all times.
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Deal with all incoming telephone enquiries in a professional and helpful manner, directing calls correctly and taking accurate messages.
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Support the efficient running of the public Charity office by welcoming donors and visitors in a friendly and professional way.
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Provide excellent customer care and donor stewardship in every interaction.
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Manage incoming mail, ensuring it is opened, distributed and responded to promptly.
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Process donations in line with established receipting procedures.
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Adhere to audit procedures and liaise with the Charity’s auditors.
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Maintain filing systems, ensuring safe storage and regular archiving of records.
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Support the senior management team, including organising meetings and room bookings.
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Undertake banking procedures, ensuring donations are accurately recorded and banked.
Hospital & Online Shop
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Process online shop orders in a timely manner.
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Run regular online sales reports for the Operations Manager.
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Support the management of the hospital and online shop, ensuring stock levels are maintained and products are well presented.
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Provide customer service in the hospital Atrium shop and support front desk cover as required.
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Cash up the till, ensuring all sales are accurately recorded and passed for banking.
Database Support
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Process donations on the CRM database, liaising with fundraising teams to ensure accuracy, including online platforms.
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Produce analytical reports from the fundraising database for audit purposes.
People / HR Support
Provide People/HR administrative support in the following areas:
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Recruitment, including coordinating recruitment and induction of new starters.
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Volunteer coordination, ensuring a robust process from expression of interest through to induction.
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Ensuring all staff have DBS checks in line with Trust requirements.
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Administration of staff annual leave and absence reporting.
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Creating staff correspondence, including pay award, furlough and other required communications.
Other Duties
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Act as an outstanding advocate for Alder Hey Children’s Charity, in line with organisational values.
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Be an active and supportive team member, contributing to team development and collaborative working.
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Attend and support fundraising events where required.
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Undertake any other reasonable duties as requested by your line manager.
Person Specification
Qualifications, Knowledge & Experience
Essential
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Experience managing a demanding and varied workload.
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Proven experience handling cash and working within audit and procedural controls.
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Strong customer service background.
Desirable
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Experience working in a charity.
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Experience using a CRM system or database.
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Experience using Shopify or other online sales platforms.
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HR experience or qualifications.
Skills & Attributes
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Commitment to equality, diversity and collaborative working.
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Excellent written and verbal communication skills.
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Ability to build strong working relationships.
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Self-motivated with a positive attitude in a fast-paced environment.
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Highly organised, adaptable and able to manage shifting priorities.
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Able to work effectively both independently and as part of a team.
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Strong understanding of data protection and confidentiality.
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Excellent IT skills, including Microsoft packages.
Additional Requirements
Essential
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Strong interest in working for a children’s health charity.
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Commitment to the values of Alder Hey Children’s Charity.
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Willingness to get involved across the Charity.
Desirable
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Willingness to occasionally work outside normal office hours.
Our Values
At Alder Hey Children’s Charity, our values guide everything we do. By being courageous, working together, being passionate and creative, we ensure our hospital can deliver the very best care for young patients and their families.
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Courage: We try new things, take risks and speak up. We are accountable and unstoppable.
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Together: We work as one team, celebrate diversity and empower one another.
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Passion: We care deeply about what we do and inspire others.
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Magical: We are creative, child-led and create special moments that go the extra mile.
Four-Day Working Week
In April 2025, the Charity adopted a four-day working week. Staff previously working 37.5 hours now work 30 hours over four days. This supports a healthier work-life balance while continuing to drive growth and success.
Additional Information
This job description outlines the general nature and level of work expected. It is not exhaustive and may be amended to meet the Charity’s needs.
Alder Hey Children’s Charity is committed to equality, diversity and inclusion, and welcomes applications from all sections of the community. Reasonable adjustments will be made for applicants with disabilities. The Charity is committed to safeguarding children and vulnerable adults.
The post holder will be required to complete an enhanced DBS disclosure check.
The client requests no contact from agencies or media sales.
Sponsorship Operations Manager
We are looking for a Sponsorship Operations Manager to play a key role in helping to deliver a digital first experience for child sponsors and act as a critical business owner during the CRM transformation.
This is an exciting time to join the team, with several strategic initiatives underway.
With 75 years of experience, the focus is on helping the most vulnerable children overcome poverty and experience fullness of life. The organisation helps children of all backgrounds, even in the most dangerous places, inspired by Christian faith.
Come join the 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Position: Sponsorship Operations Manager
Location: Milton Keynes – Hybrid (2 days per week in the office)
Hours: Full Time 36.5 Hours
Contract: Permanent
Salary: Circa £36,576
Closing Date for applications: 20th Feb 2026
Interview Dates: W/C 23rd Feb 2026
About the Role
As the Sponsorship Operations Manager, you will play a pivotal role in ensuring the smooth and effective running of the sector leading Child Sponsorship product driving high levels of supporter satisfaction and long term loyalty. You’ll be responsible for ensuring the delivery of key child content pieces, working closely with the marketing team to deliver them to supporters across multi-channels.
A confident and collaborative communicator, you will build strong relationships with colleagues across the charity, in the communities where it operates, and in the wider charity partnership. These will help you represent key stakeholders in meetings and influence thinking and process improvements.
Your strong analytical skills will allow you to interpret data, identify trends, and highlight areas for improvement. You will use these insights to propose forward thinking solutions, support colleagues across the organisation, and help maintain a supporter experience that consistently meets sponsorship standards. Confident in your decision making, you’ll know when you can approve exceptions to the norm, and when you will need to involve other teams.
This is an exciting time to join the team, with several strategic initiatives underway. You will play a key role in helping to deliver a digital first experience for our child sponsors and act as a critical business owner during the CRM transformation. Your expertise will ensure that sponsorship operations are well represented, efficient, and future ready.
About You
Candidate Requirements
· Experience mapping processes and recommending operational improvements
· Confidence implementing changes while considering stakeholder impact
· Ensuring accuracy, timeliness, and safeguarding standards in all child content
· Ability to analyse large data sets
· Competent using dashboards, CRM reports, and Excel/Sheets
· Clear written and verbal communication
· Managing multiple projects simultaneously
· Supporting strategic projects, especially digital transformation initiatives
Christian identity underpins everything the charity does, so as an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.
Please note the organisation can only consider applicants who presently have the right to work in the UK and all candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client’s Christian mission, values, culture and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3.
In addition to the salary offered, we offer:
· A flexible and supportive working culture
· Pension scheme (with employer contributions)
· Generous holiday allowance
· Free parking (Milton Keynes office)
· Opportunities for faith-based gatherings, prayer, and devotionals
· A welcoming, purpose-driven team who are passionate about making a difference
About the Organisation
Join an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries. Through long-term development projects, emergency responses and advocacy the organisation has helped bring lasting change to millions of children, over more than 60 years. As a Christian charity, everything is motivated by faith as we strive to reflect God’s unconditional love.
An offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.
We value diversity and aspire to reflect this in the workforce. We particularly welcome applications from under-represented sections of the community. The organisation also operates flexible working policies and practices. As a Disability committed employer we encourage qualified individuals with a disability to apply and request a reasonable adjustment if you are unable or limited in your ability to use or access as a result of your disability.
You may also have experience in areas such Sponsorship, Supporter Experience, Production Operation Manager, Fundraising Operations Manager, Digital Experience, Customer Service, Project Manager, Digital Experience Manager, Digital Experience Operations Manager. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a committed individual with strong experience of working with vulnerable women to provide essential, tailored casework support for residents living in Ella’s’ safe house accommodation. You’ll need to be caring and professional, passionate about the vision and mission of Ella’s, and able to maintain and develop strong partnerships with other community organisations and groups, both locally within boroughs and London-wide. The ideal candidate will be welcomed into a small but dynamic organisation, supporting and empowering women to recover from the trauma they’ve been through, and build lives that are safe and free.
Special conditions
● You will be asked to provide an enhanced DBS check.
● Due to the nature of this work, this role is for women only.
● The postholder is expected to take part in the out of hours on-call service.
● Ability and willingness to work flexibly, and at other Ella’s locations.
Two reasons why you should join Ella’s
1. You will make a difference: Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Join us, and be a crucial part of ensuring survivors have all they need to recover and build lives that are safe and free.
2. You will work in a great place: We are a passionate, growing organisation. Of our staff, 100% say they would recommend Ella’s as a place to work. As a team, we are strong, women-led, authentic, professional, fun and supportive of one another.
Job description
The purpose of this role is to provide essential, tailored casework support for residents living in Ella’s’ safe house accommodation. The main responsibilities of this role are:
● Provide one-to-one support for safe house residents This includes ensuring that survivors understand their rights and that these are met, coaching survivors to identify and work towards their personal goals, supporting survivors to access appropriate services/treatment providers and ultimately be supported into independence.
● Manage social work students, placements and interns.
● Maintain and develop borough related relationships.
We are looking for a passionate individual who has strong experience of working with vulnerable women, is aligned with the vision and mission of Ella’s and can maintain and develop strong partnerships with other community organisations and groups, both locally within boroughs and London-wide. The ideal candidate will be welcomed into a small but dynamic organisation, supporting and empowering women to recover from the trauma they’ve been through, and build lives that are safe and free. The role also offers opportunities to contribute to the direction and vision of Ella’s.
Key tasks
Casework provision
● Provide high quality casework support to residents (housing, financial, legal, mental health, and physical wellbeing support)
● Support survivor empowerment to speak out and self-advocate
● Carry out regular risk assessment with survivors and respond to any safeguarding concerns as per Ella’s’ safeguarding procedures
● Provide day-to-day support and build trusting relationships with the service users
● Be sensitive to the rapidly changing emotional and physical needs of the service users and respond accordingly
● Manage all paperwork, processing any personal data in accordance with Ella’s’ policies and procedures
● Ensure casenote records are recorded within 24 hours of each service user contact using Ella’s’ case management system
● Assist service users with administrative tasks as required: reaching out to supporting agencies, booking appointments, form-filling, and attending appointments
● Assume an advocacy role during external appointments, if required
● Assist in writing covering letters and support letters to compliment service users’ application forms, advocate for the service user in specific needs, or to keep other organisations updated as required
● Research the requirements for benefit applications and assisting service users to complete (as required)
● Liaise effectively with other agencies involved in the care or support of service users to ensure their needs are sufficiently met
● Manage referrals and new intakes
● Help create survivor led support plans
● Work collaboratively with other accommodation caseworkers
● Encourage and supporting survivors to attend sessions and activities inside and outside of Ella's
Volunteer coordination
● Oversee social work students and/or interns placed within the safe house, with support from the service manager
● Ensure relevant policies and procedures are upheld by self, all volunteers and visitors who come into contact with survivors
● Adhere to and ensure all students and interns have a good knowledge of Ella’s’ casework management forms and recording systems and oversee the consistent use of these
● Provide regular supervision to students and interns Safeguarding, and health and safety
● Work in collaboration with the Safehousee and Facilities Manager
● Ensure all major incidents, accidents, safeguarding concerns or potential hazards are managed, reported and recorded according to Ella’s’ policies and procedures
● Participate in the identification and assessment of risks and implement agreed working procedures to minimise their impact; writing risk assessments as required
● Promote awareness of health and safety amongst service users, including those who use emergency/on call systems, fire prevention and control systems as necessary
● Ensure the location confidentiality of Ella’s’ premises to protect survivors and safeguard staff and volunteers
● Participate in any relevant Safeguarding training and keep up to date with any changes to Ella’s’ safeguarding policies and procedures
Accommodation and risk management
● Run regular house meetings and house outings for residents
● Support residents with housing benefit and service charges
● Manage all paperwork in the premises, processing any personal data in accordance with Ella’s’ Data Protection Policy and procedures
● Handle emergency situations calmly and professionally
● Ensure all safety and security procedures are followed to keep self and others safe
● Maintain a safe and secure working environment
● Ensure the location confidentiality of Ella’s’ premises to protect survivors and safeguard staff and volunteers
Other/general duties
● Develop strategic partnerships with local agencies working within the Violence Against Women and Girls sector and other local organisations or businesses that could enrich the work of Ella’s
● Take part in the out of hours on-call service
● Attend any training required for the role, keeping up to date with any developments and changes within the sector
● Represent the work at Ella’s with integrity at all times
● Adhere to all of Ella's policies and procedures at all times
● Be an active member of the organisation, attending any team meetings that are required and contribute to Ella's’ strategic goals and input into its direction of growth
● Attend monthly supervision with the service manager and keep in regular contact
● Manage all paperwork, processing any personal data in accordance with Ella’s’ policies and procedures
● Support Ella’s’ fundraising and external communications by assisting with the gathering of stories, data and so on
● Complete any other duties as directed by the service manager which are within the scope of the role
See attachments for Person Specification and how to apply.
Our mission is to ensure survivors of trafficking and exploitation have all they need to recover and build lives that are safe and free.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Closing Date: 15 February 2026
Ref 7251
Save the Children UK is looking for an experienced and collaborative leader to join us as Head of Service Operations. In this role, you will shape how colleagues across the organisation experience and use digital, data and technology services, working closely with senior leaders, technical teams and partners to ensure our services are accessible, effective and deliver maximum impact for children.
Note, internally, this role is referred to as Head of Customer Enablement, reflecting our customer-centric approach.
About us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the role
As Head of Customer Enablement, you will lead the function responsible for ensuring Save the Children colleagues receive reliable, high-quality and accessible digital, data and technology services. You will combine strong service management leadership with a strategic focus on customer enablement, ensuring teams are supported, confident and equipped to use technology effectively. As part of the DDaT senior leadership team, you will oversee service delivery, supplier relationships, budgets and continual service improvement, while acting as a trusted partner to stakeholders across the organisation.
In this role, you will:
- Lead the Customer Enablement function, owning service management processes and ensuring services are designed and delivered to maximise customer value.
- Act as a strong customer advocate for digital, data and technology, ensuring a consistently high-quality service experience across the organisation.
- Develop and grow the Service Desk and Customer Support functions, identifying opportunities to improve efficiency, user experience and engagement.
- Take ownership of major incidents, coordinating teams and stakeholders to minimise impact and ensure clear, timely communication.
- Oversee supplier management, contracts, asset and licence management, procurement processes and budget control.
- Drive continual service improvement through customer insight, service reporting and the delivery of service improvement plans and operational projects.
About you
To be successful, it is important that you have:
- Proven experience in IT service management methodologies such as ITIL and COBIT with experience operating in complex environments.
- A track record of leading customer-focused IT services, service desks or support functions, with a strong emphasis on service quality and user experience and service performance monitoring.
- Experience managing budgets, procurement, suppliers and contracts, ensuring best value, compliance and effective risk management.
- Strong leadership and people management capability, with experience building, developing and empowering high-performing teams.
- Proven project management skills with a track record of identifying, scoping and delivering small to mid-size initiatives that improve service quality, customer experience or adoption of technology.
- Broad knowledge of software, operating systems, and cloud services with demonstrable experience in software licensing and asset management.
- Excellent stakeholder management and communication skills, with the ability to translate technical concepts for non-technical audiences and act as a trusted business partner.
- A strategic, improvement-focused mindset, balancing day-to-day operational delivery with longer-term customer enablement and service transformation goals.
- Commitment to Save the Children's vision, mission and values.
What we offer you:
Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
- We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
- We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
Note, this is the Head of Customer Enablement position with job title adjusted for external advertising.
Ways of Working:
The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact. This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.
Please note: travel costs to your contracted office will be at your own expense.
Out of hours working
From time to time, you may be asked to work outside normal business hours, such as in the evening or at the weekend, to support activities like system upgrades or maintenance. This is expected to be infrequent (usually no more than four times a year) and we'll always give you as much notice as possible.
In exceptional situations, such as a major emergency, humanitarian response, cyber attack, or total system failure, you may be asked to temporarily adjust your working hours to help manage the situation.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
Medical Aid for Palestinians (MAP) is responding to the largest emergency in our 40+ year history. Over the last two years support for our cause has seen significant growth in income as tens of thousands of supporters have joined MAP, including individuals, trusts, foundations and corporates. Our challenge now is to retain this interest and ensure we sustain income as we respond to the ongoing emergency and the longer-term health of Palestinians over the coming years. With an ambition to be a £50m organisation by 2028, the supporter operations and insights team will play a vital role in enabling over one million Palestinians to access improved healthcare annually by 2028.
We’re looking for a strategic and people‑focused leader to head up our Supporter Operations and Insights team. A newly expanded team, this senior role will ensure our supporters receive an outstanding experience, while overseeing supporter operations, supplier management, data quality and insights. You’ll work closely with Fundraising and Finance colleagues to ensure income is processed accurately; deliver insights that drive decision‑making; and ensure operations are compliant and effective.
Many of our systems and processes are on a journey to be made fit for purpose, including a new CRM (MS Dynamics) which is currently being implemented with the support of the Digital, Data and Technology team within the Chief Operating Officer’s team.
If you’re an experienced leader with a passion for supporter experience and a commitment to MAP’s mission and values, apply now. We will be reviewing applications as we receive them.
What is the role about?
This role leads the teams that look after our supporters behind the scenes and on the front line. You’ll make sure every supporter has a positive experience, that donations are handled accurately, and that we use data and insight to continuously improve how we work.
What will you be responsible for?
You’ll lead supporter care, operations and the performance and insights teams, manage key suppliers, work closely with Finance on income reconciliation, and turn data into insight that shapes fundraising decisions. You won’t manage the CRM system itself, but you’ll work closely with the CRM Technical lead and Head of Data and Insights to ensure supporter needs are met as we continue to embed a new CRM.
Who is this role for?
This role is ideal for an experienced leader, or manager who has the potential to step up, and is from a charity or customer‑focused organisation. You will enjoy improving supporter experience; strengthening operations; and using insight to drive results — all while contributing to MAP’s work dedicated to the health and dignity of Palestinians living under occupation and as refugees.
How to Apply
Please submit your CV and Supporting Statement (no longer than 2 sides of A4) before the deadline of 9:00 am GMT on 16th February 2026 on our career's page.
Interviews will take place: 1st stage on Microsoft Teams w/c 23rd February and 2nd stage in person w/c 2nd March 2026.
If you have any questions, or reasonable adjustment requests at any point in the application and recruitment process, please contact recruitment team.
Equal opportunities
MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Background checks
As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks. Link in that safeguarding and ethical conduct.
Disclaimer
**MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications.
**We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting
The client requests no contact from agencies or media sales.
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About Us
Brent Carers Centre is a leading local charity supporting unpaid carers of all ages. Our Young Carers Service works with children and young people aged 5–24 who look after a parent or family member due to disability, long‑term illness, mental ill‑health or addiction.
We’re now recruiting a Trainee Young Carers Service Worker — an ideal opportunity for someone passionate about working with young people and looking to start a career in youth work, family support or social care.
We offer full training, mentoring, and a structured development pathway.
About the Role
As a Trainee Young Carers Service Worker, you’ll support the team to identify, engage and support young carers across Brent. You will help deliver group sessions, holiday activities, school workshops and one‑to‑one support, all with guidance and supervision.
This is a hands‑on, rewarding role where you’ll help young carers build confidence, reduce isolation and achieve their goals.
Key Responsibilities
- Support school outreach, assemblies and awareness workshops
- Help facilitate group sessions and young carers clubs
- Assist with planning and delivering holiday programmes and trips
- Provide supervised 1:1 support to young carers (goal‑setting, wellbeing check‑ins)
- Help create support plans tailored to young people’s needs
- Work with schools, families and professionals to coordinate support
- Keep accurate records on our case management system
- Adhere to safeguarding, GDPR and professional boundaries
About You
We welcome applications from people of all backgrounds — including those with lived experience of caring.
You will be:
- Passionate about supporting children & young people
- Kind, patient and a good communicator
- Willing to learn and take part in training
- Organised, reliable and able to follow procedures
- Comfortable working in schools, community venues and group settings
- Able to work occasional early evenings or weekends
Languages commonly spoken in Brent (e.g., Somali, Gujarati, Arabic, Polish, Romanian) are an advantage but not essential.
What We Offer
- Full training programme (safeguarding, youth work skills, communication, risk, GDPR)
- Regular supervision and access to professional development
- Supportive and friendly team environment
- Clear progression route into a Young Carers Support Worker role
- Pension, holiday allowance and flexible working
- Hybrid working for administrative tasks
How to Apply
Please submit:
- Your CV (max 2 pages)
- A short supporting statement explaining what interests you about this role, what you would bring and how you’d meet the person specification
Additional Information
Brent Carers Centre is committed to safeguarding and promoting the welfare of children and young people. All appointments are subject to an Enhanced DBS check, references and appropriate checks. We welcome applicants from all communities and backgrounds.
Please submit cv and cover letter
About the role
Our Welfare Officers provide direct and impactful welfare support to RAF personnel and their immediate family. As a trusted and confidential source of support, you will assist our service users with challenges they are facing, from mental ill-health, difficult relationships, domestic abuse, financial and cost-of-living concerns, resettlement, housing, childcare, equality issues, bereavement, military discharge or deployment and many more - no day will be the same, as such this is a great opportunity to develop your knowledge and skills within the Welfare sector.
Our intervention is provided with consent on a non-statutory basis, and you will work with and engage our service users to develop appropriate interventions for individual outcomes.
Our service is transitioning to become more accessible and inclusive, digital technology plays a key role in this, as such you will use digital technologies to complement and enhance processes and service user experience.
You will play an active role within the community, promoting the service through the delivery of presentations and representing the service at public engagement events. You will also work closely with RAF welfare teams, local authorities, health, education, civilian agencies, charities and other military organisations to ensure the best outcome for the service user.
About the Team
2024 marked 34 years since SSAFA began delivering an independent non-statutory, and confidential service, for the Royal Air Force community across the UK, and this is an exciting time to be joining as we were successful in our bid to continue delivering this service.
We are transforming our ways of working to be innovative, to ensure our service is even more inclusive and accessible to meet the needs of a modern RAF.
We are a hard-working team from diverse professional backgrounds. Although we all have our own area of responsibility, we support each other in delivering the best possible service to our military community.
Find out more about the Personal Support & Social Work Service on our website.
About you
To thrive in this role you will have relevant experience of supporting adults, families and children/young people. You will be able to take a flexible and creative approach to problem solving. You will have excellent communication skills and be able to deliver presentations with confidence.
You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have experience of carrying out assessments, preparing plans, monitoring and reviewing outcomes.
There will be some travel required and therefore you will need to be able to drive and have access to your own car.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Closing date: Midnight on Wednesday 18 February 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: Week commencing 02 March 2026
Our vision A society in which the Armed Forces, veterans and their families can thrive.
Responsible to: Youth Services Manager
Hours: Full time 37 hours (Job share considered)
Salary: £27,500
Based: Hybrid (Bedford + one day per week in Q:alliance Head Office, Milton Keynes)
Contract: Fixed term for 2 years, with possibility of extension (subject to funding)
Closing Date: 18th February 2026 at 23:59
Interview Date: Tuesday 3rd March
Context
Q:alliance provides support, information, and representation for LGBTQ+ young people in Bedford, drawing on our wider experience delivering established services across Milton Keynes for the last 50 years.
We have detailed knowledge of the issues and challenges faced by LGBTQ+ individuals and organisations locally, and it is our goal to create more safe spaces and resources to ensure the LGBTQ+ community in Bedford is visible, well represented, and supported.
Scope
This is a newly created role within our Bedford services, delivering Q:alliance’s established youth support model developed in Milton Keynes and shaping pathways and support that respond to local need in Bedford Borough and Central Bedfordshire.
You will manage a one-to-one caseload of support for LGBTQ+ young people, while building relationships with schools and developing a collaborative schools’ network informed by young people’s insights. You will also develop and deliver LGBTQ+ inclusion training for teachers, education staff, and youth workers. This work will contribute to safe, affirming environments that strengthen resilience, wellbeing, and mental health.
You will work closely with the Youth Services Manager and youth teams across our service areas, building on existing Q:alliance provision in Bedford, where a dedicated youth team already leads on LGBTQ+ youth group delivery.
The role includes outreach across Bedfordshire’s urban and rural communities, supporting young people who may experience increased isolation due to limited access to LGBTQ+-affirming spaces.
You will work collaboratively with the Youth Services Manager to agree outreach and engagement targets, contributing to effective monitoring and reporting systems to ensure robust evidence of impact.
What you’ll bring to the team
This role is a key opportunity for Q:alliance to grow our work in Bedford, build local relationships, and better understand and respond to the needs of LGBTQ+ young people across the area. You will play a central role in shaping a new service, reaching young people who may not yet be connected to support, and helping both staff and the board of trustees develop a strong, place-based understanding of LGBTQ+ youth experiences in Bedford.
You will act as a first point of contact for schools, colleges, and youth settings in Bedford, building trusted relationships and establishing a collaborative network of school and college leads. You will share insights gathered through this work with the wider Q:alliance team, helping to strengthen our responses to local need and inform the development and sustainability of services, including future funding.
You will help ensure continuity of support between schools, our support spaces and Q:alliance’s wider youth service provision.
Main Responsibilities
· Networking – Support teachers, education staff and youth workers to access resources, implement inclusive learning environments and provide support for LGBTQ+ young people in their settings. Develop a network of school representatives to provide peer-support on shifting needs, priorities, and situations in a local and national context.
· Data capture and intelligence - Support Q;alliance’s commitment to sustaining a contemporary data and monitoring mechanism, guaranteeing we can deliver thorough evaluations of our services and competent feedback to our funders and stakeholders on the efficacy of our work. Analyse local intelligence directly from LGBTQ+ youth communities and use this to co-produce plans with young people to ensure our youth services are engaging and meeting needs.
· Support, information and empowerment – develop and implement resources for 1:1 education and resilience work with LGBTQ+ young people, provide support and advocacy for young people, ensuring effective signposting to relevant services and collaboration with parents, guardians, teachers and education staff where appropriate.
· Innovation – work with the Youth Services Manager, school representatives and young people to innovate a schools accreditation system that will acknowledge and cultivate schools’ competence to provide safe spaces and support for LGBTQ+ young people.
· Stakeholder and community engagement – Forge and support enduring relationships with key partners, strengthening our commitment to building an alliance of cross-sector compassionate advocates for the LGBTQ+ community in its diverse forms.
· Education – Plan, develop and deliver positive and engaging classroom workshops and school assemblies to a wide range of young people, ensuring key messages are inclusive of diverse perspectives, including those from black and minoritized communities.
· Training - Develop and deliver training for teachers, education staff and youth workers with the aim of improving the wellbeing of LGBTQ+ youth communities and the capacity of those with the power to assist in this endeavour.
Skills and Experience
Expertise
· Experience working with and supporting young people
· Experience of developing and sustaining a network
· Ability to deliver innovative education and training packages, delivery, and evaluation
· Knowledge of the challenges affecting young LGBTQ+ people
· Knowledge of issues affecting young people’s mental health and the skills required to build resilience
· Excellent planning, organisation and administrative skills
· Expertise in safeguarding young people, ensuring welfare of all by following policy and procedures in relation to recognising, recording, and responding to safeguarding concerns and liaising with the Designated Safeguarding Lead
· Ability to observe strict confidentiality at all times with respect to matters concerning young people and the schools, colleges and youth settings in which you support through your role in the developing network
· Capable to respond to a young person in crisis, signposting to appropriate resources and support.
Communication
· A high standard of written English, including an ability to write thorough reports, make referrals to partner agencies, maintain outreach files, and record minutes of forum meetings
· An engaging and charismatic public speaking style with the ability to adapt delivery style dependent on context and audience
· Ability to adopt a positive constructive language style when talking to young people 1:1
· Confidence to communicate with relatives, guardians, social workers and related professionals or advocates of young people
· Knowledge of social media and a recognition of the role it plays in young people’s lives
Behaviours
· Skills in forming constructive working relationships with colleagues and stakeholders at all levels
· Demonstrate an understanding and appreciation of professional boundaries when working with young people and the importance of consistency
· Passionate about equality, the rights of LGBTQ+ people and neurodiversity.
· Evident desire to improve service delivery using co-production initiatives with young people
· An ability to listen with empathy and act compassionately
· Competence to work on own initiative and demonstrate innovation and creative problem solving
· Model conduct essential for successful teams, such as reliability, honesty and courage
Desirable
· Qualifications in youth work, teaching or mental health support
· LGBTQ+ lived experience
Other
· Full driving license and use of own vehicle
· Ability to work flexibly, with occasional evening and weekend working
· Commitment to further personal development and training
· Please note: Enhanced DBS is required for this role
The LGBTQ+ Youth Outreach Practitioner will have responsibility for the following documents.
· Contact Evaluation forms/data capture
· Monthly Outreach Report
· Resource library pertaining to our work with young people
· Network minutes (schools forum)
Apply via our website and complete an application form
To create and nurture a safe and thriving LGBTQ+ community in and around Milton Keynes, where everyone is empowered to be their true selves.



The client requests no contact from agencies or media sales.
Job Summary
The Students Rights Adviser is an expert on the Durham University regulations that apply to students and provides a casework service of impartial advice to individuals and small groups of students to ensure that their rights are known and respected by the institution. The Student Voice team works closely with the Student Rights Adviser, ensuring that issues which have the potential to affect larger groups of students are anticipated understand and tackled, through student leaders providing support and guidance to volunteers and student communities.
Key Responsibilities and Duties
The Student Rights Adviser is responsible for students engaging with Durham University regulations having their rights known and respected, and will:
A. Maintain an excellent working knowledge of Durham University regulations that apply to students and contribute to the student interest to their development.
B. Offer an expert, impartial, ethical, casework service, and develop the systems and processes that sustain the casework service, with the Head of Student Community.
C. Create and share insight, resources, and opportunities, to reduce the risk of collective student rights being breached or other adverse outcomes for students.
D. Provide advice and make recommendations on policy development within their area of responsibility.to student leaders and volunteers, the Chief Executive, and the Board of Trustees.
E. Support and line manage a small team of student staff advisors to carry out casework.
The Student Rights Adviser is accountable for:
F. The provision of high-quality casework, and observation of all regulations relating to the service, including client care, records management, review and supervision, etc.
G. The currency and quality of all self-help resources promoted by Durham SU to students.
H. Maintaining Durham SU’s research, policy, and campaigns expertise, in the student rights framework and infrastructure.
I. Anticipating and responding to student leader and volunteer need.
J. Promoting the good reputation of students and Durham SU.
The client requests no contact from agencies or media sales.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Be part of something transformative.
Join Rape Crisis South London (RCSL) at a time of significant change and growth.
We’re a specialist charity supporting survivors of sexual violence across twelve South London boroughs providing counselling, group therapy, advocacy, and prevention education, alongside training for professionals.
RCSL forms part of the Pan London Sexual Violence Alliance. The Alliance is comprised of seven organisations (The four London Rape Crisis Centres, Galop, Survivors UK, and Respond) working together to provide comprehensive support to victim/survivors of sexual violence across London. Our alliance model enables us to draw on each member’s expertise and provide all victims/survivors with the specific care that is tailored to their needs.
About the Role
The Sexual Violence Navigator provides a first point of contact for survivors of sexual violence and abuse, offering compassionate, trauma-informed information and support to help survivors understand their options and access appropriate specialist services:
Survivor Support
- Act as a first point of contact for survivors of sexual violence and professionals supporting them, providing trauma-informed, non-judgemental information, signposting, advice and emotional support.
- Respond to enquiries and referrals within agreed timescales.
- Carry out initial risk and needs assessments and respond to crisis situations, working alongside statutory services where required.
- Support survivors to understand their rights, explore options and make informed choices about onward support.
- Manage a caseload from first contact through to referral, including associated administrative tasks.
- Provide general advocacy, including liaison with housing, health, police and other relevant agencies.
- Work in line with RCSL safeguarding policies and procedures, and relevant Alliance safeguarding arrangements.
- Work some evenings on a rota basis to meet service need.
Case Management and Monitoring
- Maintain accurate, timely and confidential records in line with organisational policy and relevant legislation.
- Record all enquiries and referrals using the case management system.
- Collect monitoring and evaluation data in line with funder and organisational requirements.
- Promote and gather survivor feedback to support service improvement.
- Attend line management, supervision and team meetings as required.
Partnership Working
- Work collaboratively with Alliance partners and external agencies to ensure effective referral pathways and wrap-around care for the survivors.
- Participate in regular in-person meetings with Alliance partners.
- Promote feminist, intersectional and trauma-informed practice in all partnership work.
How to apply
Please submit your CV and a cover letter outlining your suitability for the role to recruitment inbox.
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Providing specialist support to women and girls who have experienced rape and/or childhood sexual violence and abuse.



Using Anonymous Recruitment
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Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice face to face, over the phone and digitally.
Our communities are facing unprecedented challenges with rising costs. The rising cost-of-living continues to directly impact individuals and families, with more people than ever in negative budgets and debt.
Our Money Advice and Consumer Energy Debt teams provide support and empower vulnerable clients to manage their income, maximise income and assess their best strategies and options to address debt issues long-term.
There’s no ‘average’ case – advice is tailored, and each client is treated equally. As a supervisor, you will play a key role in ensuring that our regulated money and debt advice services are delivered to high quality standards and KPIs are met through file reviews, training, coaching and supporting advisers with complex queries.
It can sometimes be a challenging role, but you will be fully trained and supported, working as a key part of an approachable and supportive team in a rewarding environment – and working alongside an established team across the organisation.
This is a fantastic opportunity for an accredited debt supervisor, or a development opportunity for a Money and Pension Service (MaPS) accredited debt adviser/caseworker, with personal and professional development opportunities that include the technical supervision pathway.
About you:
- MaPS accredited supervisor OR adviser/caseworker
- Experience in working in the Money Advice/Debt sector
- Experience in managing money advice/debt caseloads
- Excellent interpersonal skills to engage with a diverse range of clients,
- Organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment,
- A genuine passion for continual professional development,
- Be empathetic, compassionate and resilient, understand how to use trauma informed approaches and be adaptable to client needs
- Be resilient and adaptable.
Key Tasks within this role include;
- Provide technical supervision to advisers through; File reviews and Responding to live queries
- Undertake one off advice and casework as required
- Guide and empower advisers – coaching through live queries, complex cases and feedback of file reviews
- Ensure services are provided during advertised opening times and within agreed time commitments
- Work closely with the Training & Development Lead to ensure all adviser training plans are progressing and create/deliver technical debt training sessions
- Monitor targets and performance, analysing areas for improvement and working closely with supervisors and advice delivery managers to resolve
- Work collaboratively across the organisation to ensure client linked issues are dealt with appropriately and up to date information on service delivery is disseminated to advisers
- Maintain own clear case records for the purpose of continuity of casework, information retrieval, and statistical monitoring and report preparation (using national case management system, Casebook)
Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year.
BACKGROUND
Over the past 90 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. The IRC is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster.
The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.
IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England.
In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.
The Purpose of the Role
Reporting to the Associate Director of Philanthropy, UK, the Philanthropy Manager will support the implementation of the UK Philanthropy team’s strategy, with a focus to identify, establish and develop new and existing high value relationships with individuals who have the capacity to support IRC at a five and six figure level. This is an exciting role working with senior stakeholders across IRC, in the UK and internationally, to cultivate and steward relationships with philanthropists to effectively solicit multi-year gifts to fund high-impact programmes that will deliver transformative change for IRC clients across the world.
As part of this, the Philanthropy Manager will:
· Develop and implement initiatives to identify, cultivate and solicit gifts from donors in the major gift range of £10,000 and above, both in partnership with the Director of Philanthropy and through account management of a discreet prospect portfolio
· Work closely with the Director of Philanthropy and the research function to identify and cultivate positive relationships with existing donors and new prospects to significantly grow our major donor pipeline
· Manage a portfolio of major donors through various personalised approaches, including face-to-face meetings, phone calls, events and written and verbal communications
· Develop personalised donor stewardship plans with the aim of increasing their engagement and uplifting their support to achieve the revenue target for the UK Philanthropy team and the overall revenue target for the International Philanthropy team
· Lead on gift management, reporting and proposal development for new prospects and existing donors, ensuring timely and accurate communications that match the individual’s requirements
· Identify and deliver unique stewardship and cultivation opportunities for donors
· Maintain thorough and up to date files and records relating to major donors
· Maintain strong knowledge and understanding of IRC’s work in the UK and around the world
· Collaborate proactively with a network of internal and external senior stakeholders, garnering their support and influence in the development of relationships with philanthropists
· Contribute to profile raising of the IRC’s Philanthropy programme and the IRC more widely through proactive networking and external engagement with potential donors and their advisors
· Proactively collaborate with other members of the Philanthropy team, supporting the delivery of the wider Philanthropy strategy as required
· Carry out administrative activities and other duties, as required, to maximise fundraising.
Scope and Authority
Authority: This position is responsible for supporting the delivery of Philanthropy and contributing to the identification, cultivation and stewardship of £10,000 and above gifts from HNWIs.
Key Working Relationships
· HNWI donors and prospects
· Third party philanthropy advisors
· Key contacts across IRC in UK and internationally:
o International Philanthropy Team
o USA Philanthropy
o Engagement with the UK and International Board
o Global Partnerships and Philanthropic Services
o Communications team
o Policy and Advocacy team
o UK Finance team
o Country Programme and regional teams, the Awards Management Unit as well as IRC’s Technical Units
o President’s Office and Executive Director of IRC- UK
KEY ACCOUNTABILITIES
Partnership identification, cultivation and stewardship (65%)
· Manage a portfolio of HNWI prospects and donors, working closely with the Director of Philanthropy to cultivate successful, high-impact relationships
· Collaborate with colleagues to develop transformative funding opportunities, create tailored plans for the cultivation of donors, deliver unique stewardship and cultivation opportunities, and coordinate internal and external meetings to drive donor relationships forward.
Partnership Management (25%)
· Lead on the creation of inspiring and engaging impact reports and proposals for donors, ensuring timely and accurate communications that are matched to the requirements of donors.
· Use Salesforce and IRC’s internal grant management system, OTIS, to keep clear and accurate records of donor communications and interactions related to all donor relationships
Team collaboration (10%)
· Contribute to the wider ambitions and shared objectives of the Philanthropy team as part of the HNWI Pillar
PERSON SPECIFICATION
Essential
Skills, Knowledge and Qualifications
· Knowledge and understanding of the principles and methods of philanthropy fundraising**
· Excellent communication and interpersonal skills, with the ability to inspire and enthuse, through the delivery of strong external and internal communications**
· Ability to establish and build relationships with donors, colleagues and senior stakeholders at all levels and from a variety of backgrounds, both externally and within IRC**
· Ability to identify potential donors, produce donor stewardship plans and be able to implement and execute them
· Ability to influence and negotiate with a broad spectrum of stakeholders, ensuring best possible outcomes for the IRC
· Excellent attention to detail
· Excellent Microsoft Office software skills including Excel
· Demonstrable ability to prioritise and organise own workload and meet conflicting deadlines
· Ability to understand and demonstrate commitment to IRC’s Equal Opportunities Policy and to ensure all activities are consistent with Equal Opportunities
· Ability to work collaboratively with members of a fundraising team and across departments, whilst managing conflicting priorities and deadlines in a busy working environment
Experience
· Demonstrable experience of securing gifts from high net-worth individuals**
· Demonstrable experience of writing persuasive and creative proposals and correspondence in a range of relevant styles
· Demonstrable experience of managing a portfolio of high net-worth individuals and relationships with senior stakeholders in a fundraising or corporate context**
· Demonstrable experience of supporting the implementation of events with wealthy individuals and influential contacts
· Demonstrable experience of managing information on a fundraising database e.g. Salesforce
· Demonstrable experience of compiling information from various global stakeholders in order to create compelling tailored proposals and reports
· Demonstrable experience of supporting a team and implementing new administrative systems and processes
The mission of the IRC is to help people whose lives and livelihoods are shattered by conflict and disaster.





