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Top job
Citizens Advice Hertsmere, Hertfordshire (On-site)
£28,000 (pro-rata, depending on experience)
The role supports clients in reducing energy costs, improving home comfort, and lowering carbon emissions
Posted 6 days ago Apply Now
Top job
Citizens Advice Staffordshire North and Stoke-on-Trent, Stoke-on-Trent (On-site)
£25,731
The post-holder will carry a specialist caseload, providing advice and casework covering the full range of debt issues and solutions
Posted today
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Citizens Advice Staffordshire North and Stoke-on-Trent, Stoke-on-Trent (On-site)
£25,731
Help us fight poverty inequality!
Posted today
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Together As One, Slough (Hybrid)
£29,000 per year
Supporting young carers in Slough – we’re seeking a passionate, creative youth worker to lead sessions & champion young carers’ voices.
Posted today Apply Now
The Carers' Resource, Multiple Locations (On-site)
£24,437 - £26,802 per year
Do you want to make a real difference in the lives of carers? We are seeking a Carer Health and Wellbeing Co-ordinator
Posted 1 week ago
St Mungo's, Multiple Locations (On-site)
£41,881 - £45,380 per year
Posted 2 days ago
Closing in 4 days
A4ID, E2, London (On-site)
£33,000 - £38,000 depending on qualification and experience
Posted 2 weeks ago
Closing tomorrow
United Voices of the World union, Bethnal Green (On-site)
£31,200 per year
Passionate, experienced caseworker needed to support UVW members with collective and individual representation, negotiation & advocacy.
Posted 3 days ago
The King's Trust, Leeds (Hybrid)
£23,672.00 to £28,783.00 dependent on your skills, knowledge and experience
Posted 2 days ago
Closing today at 23:59
Galop, Central London (Hybrid)
£31,986.91- £36,728.54 (Including inner London weighting of £4,212.01)
Posted 2 weeks ago
Closing in 2 days
Resurgo Trust, Cheltenham (On-site)
£24,831 FTE (pro rata £14,899)
Posted 1 week ago
Page 6 of 29
Hertfordshire (On-site)
£28,000 (pro-rata, depending on experience)
Part-time (28 hours per week)
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Location: Citizens Advice Hertsmere, outreach across various locations

Purpose of the Role

To deliver high-quality energy advice and advocacy to individuals and households, particularly those vulnerable or experiencing fuel poverty. The role supports clients in reducing energy costs, improving home comfort, and lowering carbon emissions.

Key Responsibilities

  • Provide tailored energy advice via:
    • Face-to-face appointments and Telephone
    • Community events and workshops
  • Support clients with:
    • Understanding fuel tariffs and energy bills
    • Improving energy efficiency and thermal comfort
    • Accessing grants, rebates, and financial support
    • Resolving issues with energy suppliers
    • maintain accurate case records and report outcomes
    • Meet project targets and comply with funder requirements, Build partnerships with local agencies and stakeholders
    • Contribute to Citizens Advice’s research and campaigns
    • Stay up to date with relevant legislation and policies

Person Specification

Essential:

  • Experience in advice-giving or customer support (e.g., call centre, community outreach or within Citizens Advice)
  • Ability to manage workload independently and meet targets
  • Strong communication and interpersonal skills
  • Commitment to equity, diversity, and inclusion
  • Willingness to undertake NEA Level 3 Energy Awareness training

Desirable:

  • NEA Level 3 or 4 qualifications in energy awareness or decarbonising homes
  • Experience working with vulnerable communities
  • Familiarity with Citizens Advice systems and values

Benefits

  • Generous
  •  office closure days over Christmas
  • Pension contributions
  • Flexible and some hybrid working options considered
  • Free Parking
Posted by
Citizens Advice Hertsmere View profile Organisation type Registered Charity Company size 11 - 20
Posted on: 11 September 2025
Closing date: 11 October 2025 at 23:30
Tags: Advice / Information, Social Care / Development, Advocacy, Energy, Social / Support Work