Job Purpose:

• To provide effective support for the HR function (including establishing necessary administrative and database systems)
• To develop an adequate knowledge of systems. Awareness and oversight of systems and processes used within the Senior Management Team.

Duties and Responsibilities

HR Support:

- Support and oversee recruitment activities for the organisation in cooperation with Central Administration Team and the Senior Management Team.

- Process all new starters including production of employment contracts, induction packs, reference requests, DBS checks, Prevention of Illegal Working checks, language tests).

- Handle the administrative process of the employee life cycle (including contracts, contract addendums, employee files, probationary review calendar)

- Ensure leavers files are handled in line with GDPR and BSWA policies.

- Create and maintain all employee personnel files, ensuring archiving of leavers and cleansing of information held in line with GDPR

- Efficient management of online HR database

- Work closely with senior managers to provide sensitive and confidential support for personnel matters.

- Ensure safer recruitment practices are followed.

General Administrative Support:

 - Maintain a comprehensive paper and computer filing management system.

- Management of online H&S training platform (adding new users, managing course enrolment, liaising with the account manager to add new courses as needs arise).

- Assist with the management of BSWA policy reviews (keeping schedules, liaising with relevant managers, updating central records with latest policies).

- Maintaining DBS database and ensuring regular checks are carried out in a timely manner for all staff.

- Support with development activities of BSWA (internal and external Training, Joint Team Meetings, staff surveys).

- Provide administrative support for events (venue hire, support with activities and workshops, complete post event work).

- Provide full technical support to virtual meetings attended by members of SMT.

- Take minutes at meetings attended by SMT as and when required.

- Provide flexible organisational and co-ordination support as required and demand arises.

General:

- To maintain the confidentiality of all service users and staff.

- To maintain confidentiality in all matters relating to the organisation.

- To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation.

- To maintain a general awareness of the issues surrounding domestic violence on a national and local level.

- To ensure the efficient use of resources at all times.

- Provide an effective basic administrative service, including telephone duties, management of post and providing hospitality.

- To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA.

- To work within BSWA’s framework for equal opportunities and anti-discriminatory practice.

- To participate in the development and annual appraisal of a personal individual development plan with the line manager.

- To undertake any other duties required by BSWA, which may arise incidentally, develop, or be assigned commensurate with the post.

Personal Spec:

- Excellent attention to detail

- Thoroughness and accuracy

- Good IT skills 3

- Keen interest in HR

- Ability to maintain confidentiality is essential.

- Ability to cascade information verbally and in writing with accuracy and sensitivity.

- Excellent organisational skills

- Confident communicator who can build successful working relationships with colleagues at all levels within the organisation

- Awareness of safer recruitment practice.

- An understanding of women’s issues and feminist principles, in particular around the issues of domestic violence and its implications for women and children.

- Commitment to providing services within an anti-discriminatory/equal opportunities framework to meet individual needs.

Experience:

- Experience of providing administrative support in a busy office

- Experience of managing and prioritising own workload

- Experience of HR administration is desirable

It’s an incredibly exciting time to join Independent Age and help make an impact on the lives of older people. This role is a central role within the charity. Working closely with the Operations Manager, the postholder will collaborate across the organisation and lead on projects to embed outstanding practice in the key disciplines of Facilities, Reception, Procurement, Annuitants’ Support and Central Administration. The ethos of the Corporate Services directorate is very much to establish the best ways of working that enable other colleagues to achieve their objectives.

With demonstrable experience of working in an administrative role you must have excellent organisational skills including the ability to prioritise a range of tasks, working flexibly and autonomously to balance work across multiple teams, meeting challenging deadlines.

You must have the ability to communicate and liaise effectively, both in person and via telephone/email with staff at a range of levels and disciplines, as well service users and members of the public, and the ability to draft detailed and accurate written material.  With strong customer service experience, you must have the ability to resolve problems and deal with queries in a proactive manner.

About the Youth Endowment Fund

The Youth Endowment Fund is a bold new attempt to put early intervention at the heart of efforts to tackle youth offending.

In recent years there has been a significant increase in violent crime. Homicides, assaults, robberies and offences involving weapons have all seen sustained growth. For children and young people, there have been particularly large increases in those who are both the perpetrators and victims of offences involving knives. We believe it is vital to intervene early in children’s lives to tackle the root causes of crime and violence, and to stem this worrying trend.

The Youth Endowment Fund is a charity with a £200m endowment and a mission that matters. Founded by youth charity Impetus and its partners the Early Intervention Foundation and the Social Investment Business, we exist to prevent children and young people from getting caught up in violent crime. We do this by finding the very best ways to prevent youth violence, funding great initiatives and working to scale them up and spread great ideas. To do this well, we must make sure we have the organisational foundation so our team and programmes will succeed. The Head of Operations is critical to making this happen.

Key Responsibilities

Most fundamentally, your job is to work with the Director of Operations & Programmes and her team to build and manage the systems and processes we need for the organisation to function effectively. To do this you will:

• Ensure we are set up to deliver on our operational plan. You will monitor and report on our progress and help make sure all YEF teams are set up to achieve their goals by providing support, accountability and resources to teams in the execution of our operational plan.
• Hire, develop and inspire the very best people. You will work with leadership from all partner organisations to ensure that we hire the best possible staff, adhere to partner HR policies, provide necessary and effective training, gain a clear understanding and strong focus on staff well-being, manage and develop staff effectively and address poor performance when required.
• Provide staff with the tools they need to perform. You will ensure we have what we need to deliver including IT systems, management information, databases, systems and processes, office facilities and more as you see fit.
• Use our resources wisely. You will assist in the development of organisational budgets and in making sure we stay to plan. You will help make sure budget holders can confidently manage their budget. You will also rigorously manage the processes and policies to choose the very best partners and service providers to work with.
• Ensure that we run our organisation in line with relevant legislation and effectively manage our risks as an organisation. You will make sure we seek legal advice when prudent and develop the tools and processes to monitor our adherence to the law and best practices.

• Help build and model a culture where it is natural to perform well and support colleagues brilliantly.

About You

You are this sort of person:

• You are brilliant at improving and organising things: You like finding ways to make things operate better for everyone. You enjoy bringing order to what is going on. You are good at getting your head around how a process works and improving it. You are excellent at designing and putting in place effective systems and processes and driving accountability within an organisation.
• You have significant experience of getting things done: You have a track record of getting things done. In previous jobs, you have held significant responsibility for ensuring challenging projects are delivered on time. You are very reliable. You take pride in making things happen.
• You win people over. People tend to warm to you and respect you. You have built good relationships with people at every level alongside those outside the organisation.
• You work very well in a team. You are not motivated by being the individual winner. You want the team as a whole to succeed. You don’t care who gets the credit as long as things get done.
• You are interested and experienced in both HR and operational planning: You are equally at home thinking about the processes and approach we need to recruit and develop great staff as you are thinking about how we manage our office and data management systems. You have a strong background and track record in leading HR, finance or operations functions within an organisation. You also have experience leading IT projects and making sure staff have the tools they need to perform.
• You learn fast but remain humble. You are quick at getting your head around things. It wouldn't faze you to have responsibility for organising things that are new to you as long as you have an expert to ask advice from. You like learning and developing. You know how much you don't know as well as what you do.
• You don't want your days to pass without making a difference. You want to play a significant part in a charity that is making a difference. You like the idea of doing a job that makes young people safer.
• You are committed to equality, diversity and inclusion.
   

While it is not a criteria, we are especially interested to hear from applicants who have lived experience of youth violence.

It is also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.

Inspire supports young people to create a positive future for themselves. We are looking for a term-time School Administrator to act as the first point of contact at our alternative provision school, Inspired Directions, and to provide high-quality administrative support for our school team.

Based in the heart of Hackney, Inspired Directions School supports 15 young people aged 14-16 who have found it difficult to engage with mainstream education. Our work enables young people to believe in themselves, gain qualifications and build a positive pathway for their future.

Our small, nurturing space offers young people holistic support; as well as working towards GCSEs in English and Maths, students can opt to study for two days per week with our partner college to gain Level 1 and Level 2 BTEC qualifications. We offer art and music therapy on-site, as well as project-based learning in music and drama. 

Inspired Directions School is part of Inspire, a Hackney-based charity which connects young people with the world of work. With over 1,000 employer and school partnerships, we find work placements for students, giving them the best chance to succeed in their chosen career.  

Working in a small school can be incredibly rewarding. Focusing on positive outcomes for students, you will have direct contact with young people, working within a small and passionate team.

Our ideal candidate will be enthusiastic and professional, will thrive in a busy environment and will have excellent customer service skills.

We are seeking an experienced administrator to support our Befriending Team.

Tasks will include

• Ensuring records are maintained via the regular collection of data and updating of the database, spreadsheets and files for both volunteers and clients .
• Answering the telephone, taking messages and recording appropriate and relevant information
• Responding to new referrals, setting up “New Client” files, updating existing client files, providing feedback to referrers.
• Undertaking all necessary administration associated with closing down cases and volunteers leaving.
• Covering the reception desk, receiving deliveries and post, meeting and greeting visitors to The Hub in a polite and friendly manner and liaising with staff when necessary .
• Inputting Client information and statistical information accurately
• Supporting the Befriending Manager and Co-Ordinator with any other general admin duties such as photocopying, franking any outgoing mail and other tasks as required.

Successful candidates will have a good understanding of the needs and issues affecting the independence of older people.

Please note - applications are via our completed application form only we do not accept CVs. No approaches from recruitment agencies please.

Nature of the Role: Part time 3 days (0.6 FTE) in the first instance

Responsible to: Director of External Relations

Responsible for: Administration for the External Relations team, especially relating to outreach and recruitment of learners, and administration for the alumni and volunteering programmes

Welcome to Ada!

Ada is a ground-breaking college and charity focused on using tech as a tool for social mobility and addressing the diversity and gender gaps in the tech sector and providing our industry partners with a new pipeline of diverse digital talent. Our mission is to educate and empower the next generation of diverse digital talent.

The External Relations Team is responsible for Ada’s external face and the many ways we engage with external partners and the public. As the team administrator you would be an instrumental part of helping develop and maintain our relationships with schools, potential learners, volunteers, alumni, our philanthropic partners and our wider community.

Specifically, you would work closely with our Outreach Manager

We’ve had great success with fundraising, business development and broader stakeholder engagement since opening in September 2016. We are now at an exciting stage of growth as we opened a second campus in 2019 and will open a Manchester campus later in 2020. We need your skills and ideas to meet our income targets, manage an increasing portfolio of high-profile relationships and to raise the profile of the college.

Your skills, your commitment to our mission and your mindset will be vital in helping us be the most effective team we can be and will give you the chance to be part of fundamentally impacting the diversity and access gaps in the tech sector.

As External Relations Administrator some of your responsibilities would include:

Sixth Form Outreach and Recruitment

• Booking applicants for assessment centres on Acuity and sending email confirmations

• Managing students returning paperwork and tasks

• Correspondence with students including offer/rejection emails and acceptances

Apprenticeship Outreach and Recruitment

• Screening candidates to see that they meet specified eligibility criteria

• Creating schedules for phone interviews or Maths/Literacy assessments

• Correspondence with potential apprentices for responses and any further information

• Advertise open roles on relevant job boards

• Accurately update and maintain data on internal systems

• Liaise with apprenticeship team to share progress and information as necessary

Volunteering

• Facilitating compliance of coaching process to ensure coaches complete all steps

• Scheduling training sessions

• DBS check scheduling

• Track volunteering record to ensure it is up to date

Alumni

• Manage alumni database and mailings

• Event management

General ad hoc admin for the team

Additional Duties:

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indicating the areas of activity and may be amended from time to time in the light of the changing needs of the team.

About You

Ada is looking for an organised and proactive administrator. Experience of the education sector is a plus.

Person Specification

Essential Experience:

• Experience managing a database

• Experience of professional level correspondence

• Demonstrable written and verbal communications skills

• Strong commitment to Ada’s vision and mission; and a strong belief in your capacity to make a positive impact towards them

Desirable:

• Familiarity with apprenticeships and the apprenticeship market or the education sector

• Experience of fundraising

• Experience of outreach or recruitment

• A proven track record of achieving funding through grant applications and individual giving

• Experience of event management

• Experience working in a technology-related field or a passion for technology

Personal Qualities, Aptitudes and Skills:

• Exemplary communication skills, including a very high standard of written communication skills and the ability to speak confidently to a range of audiences.

• Excellent organisational skills and the ability to assess, prioritise and manage a varied and demanding workload;

Safeguarding
The successful candidate will be required to apply for a Disclosure and Barring Service (DBS) check when appointed to the post.

The postholder's responsibility for promoting and safeguarding the welfare of children, young people and vulnerable adults with whom they come into contact, is to adhere to and ensure compliance with the College’s Safeguarding Policy at all times.

Equal opportunities
Ada. National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths. The following principles apply in respect of the College’s commitment to equality and diversity:

• To provide and promote equality of opportunity in all areas of its work and activity;

• To recognise and develop the diversity of skills and talent within its current and potential community;

• To ensure that all employees and prospective employees of the College are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender, gender reassignment, trans status, socio- economic status or any other irrelevant distinction;

• To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation; and

• To promote good relations between individuals from different groups.

Applicants with disabilities
Ada. National College for Digital Skills is keen to increase the number of disabled people it employs. We therefore encourage applications from individuals with a disability who are able to carry out the duties of the post. If you have special needs in relation to your application please contact us.

How to apply for the role
Please send a completed application form and statement, no longer than one page long, outlining your interest in the position and addressing how you meet the person specification and email it to us with the subject line External Relations Administrator Application.

Closing date: 9 October 2020, however applications will be reviewed on a rolling basis, as they are received, and we may decide to remove the advert before this date so early applications are recommended.

The job description is designed to outline a range of main duties that may be encountered. It is not designed to be an exhaustive listing of tasks and can be varied in consultation with the post holder in order to reflect changes in the role or needs of the organisation.

All appointments are subject to a clear enhanced DBS and satisfactory references.

Thank you for your interest in the role and good luck with your application!
 

COVID-19 considerations:
Typically the role involves the External Relations Administrator being present at one of the College sites or attending events but for the time being the role is possible to fulfil remotely with little expectation to be on site.

Beyond the Streets is a small charity with a big impact on creating routes out for women in prostitution in the UK. Your role is to support the ongoing work of Beyond the Streets by providing administration to ensure the efficient operation of the charity’s mission. You will play a valued role in the organisation and are key in supporting the directors and employees through a variety of tasks related to organisation and communication. You will be motivated and have relevant experience; someone who can understand the big picture and work to make things happen.

This is a part time job, 3 days per week, that will help ensure our organisation is thriving.

Join our wonderful team at this exciting charity in Walthamstow.Your role is to be an integral part of the management Team. We work with disabled children and young people and you can play your part in changing lives and making a difference to the children young people and families we work with.

The Head of Services (HoS) is responsible for the management of The Limes services.  Accountable to the CEO, you will lead and develop the services aimed at children, young people & vulnerable adults up to age 25, to ensure that the strategic vision becomes a reality.  The HoS will work with the CEO to ensure the development of user involvement and to ensure that our services reflect the core values of inclusion and support the whole family.

We have a fantastic opportunity for an experienced office administrator to take on a varied, demanding role in our national charity. Responsible for the effectiveness and efficiency of this busy office, you will be the ‘go to’ person for our staff and a key player in the success of the whole team.

You will be working closely with our CEO, Trustees and senior management team to ensure that we have effective administration, governance, HR and communication systems. This is a key role, overseeing the day to day running of our head office and supporting our staff teams across the UK. 

The role is offered on a 2 year fixed term contract, with the possibility of extension. 

About you

You will have a friendly and professional manner and will be equally happy dealing with unsolicited sales calls as being supportive when fielding calls to our helpline. You will be highly organised and confident in negotiating with other organisations and suppliers.

Your oral, written and digital communication skills will be excellent. You will be happy exploring new ideas and approaches, learning new skills and taking on new challenges. Experience of working with a board, knowledge of hepatitis C, affected populations and/or health and social care, and an understanding of the non-profit sector would be advantages.

About The Hepatitis C Trust

The Hepatitis C Trust is a national charity. We provide information, advocacy, services and individual support, working with prisons and health systems across the UK to increase awareness, diagnosis, treatment and care. Established in 2000, we are a patient-led and patient-run organisation and a key part of the UK’s strategy to eliminate hepatitis C as a public health problem by 2030.

The Hepatitis C Trust is committed to equality, diversity and inclusion.
We welcome applications from all sections of the community.
We guarantee an interview to candidates with a disability who meet the essential criteria.
We are happy to discuss flexible working.

OVERALL PURPOSE

The Chief Executive provides strong leadership for the organisation and is responsible for delivering its services, administration, and financial management to appropriate standards. Working closely with the trustees, the Chief Executive develops long term strategy, budgets and business plans and ensures EHCVS complies with relevant law and regulations. The Chief Executive acts as an ambassador for EHCVS, playing a key role in developing effective relationships with internal and external stakeholders.

ACCOUNTABILITY

The Chief Executive is accountable to the Board of Trustees via the Chair of the Board  

VALUES AND ATTITUDE

You will need to sign up to the values of EHCVS and be a passionate advocate for the voluntary and community sector within Ealing and Hounslow. Working in a small organisation necessitates the Chief Executive to be both strategic and hands on at various times. You will need to be able to inspire, develop and encourage our staff team whilst ensuring that performance is managed, targets are met, and that they work effectively and efficiently as a team. You will need to be a self-starter with a strong work ethic.

LEADERSHIP, STRATEGY AND SUSTAINABILITY

The Chief Executive is responsible for maintaining an effective working relationship with the trustees and for corporate leadership and management including:

• Work with the trustees to develop long term strategies, policies and plans.
• Ensure that the operation of the organisation is consistent with the principles and objectives set by the board, advise the board on associated risks and managing those risks.
• Direct the operational activity of the organisation in cooperation with colleagues to ensure the achievement of business plans and objectives.
• Take overall responsibility for financial management and for delivering activities within agreed budgets.
• Annually review and update the EHCVS strategic plan.
• Oversee the implementation of the organisation’s marketing and communications plans.
• Develop and sustain appropriate quality frameworks.
• Identify and respond to external events that affect EHCVS and manage business and operational risks.
• Ensure systems are in place for monitoring, measuring and reporting on operational performance to trustees and funders.
• Develop and maintain the organisation’s reputation, culture and values with staff, beneficiaries, funders, partners and other bodies.
• Lead EHCVS’s operational management and ensure compliance with legislation, regulation and internal policies.
•  Advising and supporting the EHCVS Board of Trustees to fulfil its responsibilities for the proper governance of the organisation and act as the Company Secretary.
• Ensure the smooth running of the board including organising meetings, preparing Trustee briefings, keeping minutes/records, ensure action on Board decisions, responding to Trustee enquiries.

EXTERNAL RELATIONSHIPS AND PARTNERSHIPS

The Chief Executive is responsible for ensuring ongoing positive strategic partnerships and for ensuring that EHCVS meets the needs of its current and future beneficiaries, including:  

• Develop productive relationships with funders in order to secure funding for EHCVS’s services to support front-line third sector organisations.
• Enhance and develop existing and new stakeholder relationships including relationships between the VCS and relevant local government and NHS bodies in Ealing and Hounslow and surrounding areas, and also with the private sector to maximise support for the voluntary and community sector.
• Promote and build greater awareness of the value of the VCS and of EHCVS, particularly with local statutory agencies, media and elected representatives in the boroughs we serve.
• Develop and maintain communication within the VCS and between the VCS and statutory partners
• Represent EHCVS at meetings, conferences and events, giving presentations and promoting a positive image of the borough, EHCVS and the VCS, and their achievements.
• Seek to build VCS consortia with multiple capabilities to bid for funding, thereby strengthening alliances within the sector and obtaining income for VCS partners.
• To ensure EHCVS representation on local and regional committees, working groups etc as appropriate within the constraints of available resources.
• Provide advice, assistance and influence on policy, strategy and practice including the implications of new legislation, changing service needs and demands, and emerging community issues to the VCS, Council, CCG and Borough Partnerships.
• Innovate, develop, challenge and evaluate existing policy and practice towards the VCS across the Council, CCG, LSP, private sector and other partners. 
• Work with local VCS organisations and statutory agencies to promote equality, inclusion, cohesion and community leadership.
• Maintain an up-to-date knowledge of current and emerging issues and good practice to inform the voluntary and community sector’s activity, development and engagement.
• Facilitate the voice, representation and influence of the VCS through the development of the relevant VCS networks.
• Ensure the development and delivery to the highest standard of appropriate services to meet the needs of VCS organisations in Ealing and Hounslow. Ensure the delivering of high-quality training, advice and support.

GOVERNANCE, FINANCIAL AND LEGAL MANAGEMENT

The Chief Executive assists the trustees with the stewardship of resources to ensure that EHCVS continues to be well financed and to:

• Support the Board of Trustees to fulfil their legal and financial responsibilities.
• Ensure adequate financial and human resources are available to carry out activity as agreed with the Board of Trustees, including income generation from a variety of sources.
•  Manage and work within agreed budgets.
•  Ensure the relevant management reporting of financial information, including preparation of annual budgets and reviews throughout the year.
• Ensure compliance with the requirements of all funding bodies and all appropriate legislation.
•  Take overall responsibility for day-to-day financial management.
•  Responsibility for organising the annual general meeting and producing the annual report.

GENERAL

Attend personal supervision and appraisal meetings with the chair of Trustees or agreed substitute.

Be aware of own training needs and participate in training/education to improve performance considered relevant to the post and to achieve agreed targets.

Comply at all times with the policies and procedures of EHCVS.

Ensure that EHCVS Equal Opportunities policies, principles and practices are observed and implemented throughout service delivery.

Act as a representative of the values, beliefs and principles of EHCVS at all times.

The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation.

Please complete the application form below plus equal opportunities monitoring form.

Closing date for applications is Friday 2nd October, 5.00pm

Interviews will be held week-commencing Monday 19th October 2020

We look forward to receiving your completed application. However, if you have not heard from us by Friday 16th October, unfortunately this means that you have not been shortlisted. We will not be able to give feedback to candidates who have not been shortlisted.

This is a fantastic opportunity for a confident and proactive HR professional to join a Christian charity with unrivalled global reach. We are looking for an enthusiastic professional to join our International Services team in the UK. This is a great opportunity to be part of small HR team, within a well-known Christian charity

As the HR Administrator you will report into the HR Partner and will be responsible for providing a full administration service to the HR department and to internal and external customers, acting as a first point of contact for all HR enquiries.

In order to be successful in this role you will need to have experience of working in a similar HR generalist position and a good understanding of HR practices. You will have excellent administrative and customer care skills and be able to work appropriately with confidential information. As this is a role in an international organisation, you will enjoy relating with people of other cultures and nationalities. You must have excellent communication skills and work well with different personalities. You will be dynamic, flexible and able to work independently.

Full job description and application forms can be found on our website.

IFES is an organisation with a distinctive Christian ethos. This post is subject to an Occupational Requirement under provisions made in the Equality Act 2010. Applicants should therefore demonstrate a firm Christian commitment and agree with the IFES doctrinal basis and ethos statement. 

This job will not constitute a Certificate of Sponsorship so you will have to prove you have other means to work legally in the UK before we would consider your application.  

We Are recruiting for a temporary part time Fundraising Administrator to support the team for a high profile social welfare charity . Immediate start 2 days a week !

The Role
Responsible for correct logging of income on the CRM database.
Manage income processing systems and procedures, including
Receiving income and banking in accordance with policies and procedures.
To reconcile daily income received and provide the finance team with records to confirm balances as required (end of month).
Coding donations in line with guidance, creating finance batches and ensuring proper reconciliation of income.
Manage the recording and reconciliation of income from third party service providers including Just Giving, Virgin Money Giving and CAF incl. cleaning and importing to the database regular and ad hoc financial and non-financial data files from a variety of sources (online registrations and internal and external data files).
Sending out donor communication including thank you letters and supporter updates, responses to fundraising queries.
Data management including data input and amendments; create or update database records as necessary to carry out tasks

The Candidate
You will possess strong administrative skills including proficiency using Microsoft Office packages
Good verbal and written communication skills demonstrating a sensitive approach
Good administrative and IT skills including proficiency using Microsoft Office packages, email and a working knowledge of databases
Good problem solving skills and initiative to query and correct information
Experience of inputting financial information
Basic grasp of Data Protection legislation and its applications

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

We are recruiting for a new Finance & Administration Officer role to suit a skilled and ambitious person who would relish the chance to play a key role in the central team supporting the organisation to deliver our varied and impactful workload.

We work with over 6,000 people each year to tackle inequality in Brighton and Hove, delivering community development, equalities and youth work to create community-led solutions.

We are at an exciting time of organisational growth as we lead a new citywide partnership overseeing both community development and engagement work across the city and expand our youth work delivery.  However, many communities that we support are experiencing serious challenges as a result of Coronavirus, and it is vital that we adapt our delivery to meet growing need.

We are looking for an organised and detail orientated individual with a willingness to learn and collaborate with others.

The role is a chance of joining a skilled and dedicated team where there is the opportunity to develop your finance and administration skills and build solid experience working across a wide range of areas within the charity sector.

For the right candidate, this role will offer a fulfilling working opportunity and the chance to make a significant difference to the people of Brighton and Hove, and beyond.

As Advocacy Service Manager, you will oversee, inform and create a service delivery strategy that contributes to the effectiveness of the service and is contract compliant. 

You will lead on the service delivery of the One advocacy contract, a statutory provision within Citizens Advice Mid Mercia (CAMM). 

You will provide a robust, reliable, professional, consistent and boundaried service to adults within Derby City, with a small team of direct reports; staff and volunteers alike:

• IMCA
• RPPR (DoLS)
• IMHA
• Care Act
• NHS complaints
• Specialist (non-statutory advocacy).

Planning and development

• Have safeguarding is at the forefront of all practice within the One advocacy team
• Advise Dep. CEO/SMT on staffing and service delivery issues
• Co-ordinate activities, procedures and systems to promote common policies and/or practices within the appropriate service delivery area
• Implement IT and other resource strategies within CAMM guidelines
• Participate in initiatives as appropriate and contribute to the work of partners and stakeholders
• Support the strategic development of CAMM & One advocacy, to ensure its management and services to clients reflect and support the CAMM quality and diversity strategy.

Service delivery

• Record and analyse data to provide reports to Commissioners
• Supervise the work of the team to ensure that standards meet CAMM and funders contractual requirements
• Ensure service delivery and adequate cover from available staff
• Monitor, report and feedback the quality of advocacy support provided
• Maintain and develop standards of service delivery
• Research, identify and respond to advocacy needs, in particular the needs of identified vulnerable client demographics
• Ensure that appropriate systems are developed and maintained for case recording, statistics, follow up work and quality control
• Assist and advise the relevant managers on compliance with CAMM and external funders
• Provide performance reports on a monthly basis to the Dep. CEO.

Financial management

• Contribute to decisions on allocation of resources
• Oversee the team budget for expenses and training
• Responsibility for spot purchase contracts, invoices and payments.

Staff management

• Ensure all team members are aware of, and able to effectively report and disclose safeguarding concerns
• Ability to delegate as appropriate
• Attend regular meetings of the management team
• Schedule, attend and document regular team meetings
• Create a positive working environment in which equality and diversity are well-managed, dignity at work is upheld and staff can do their best, ensuring CORE values are adhered to at all times
• Ensure the effective performance management and development of staff through weekly supervision sessions, the appraisal process and learning and development, incl. the disciplinary and capability processes and reflective practice
• Able to prioritise own caseload, and that of individual team members
• Plan and allocate work, monitor achievement of deadlines and support staff as appropriate
• Ensure that the service area is adequately staffed and resourced
• In accordance with CAMM and service procedures, assist the SMT in implementing employment policies and procedures
• Encourage good teamwork and lines of communication between all members of staff
• Ensure recruitment, induction and training of new staff as appropriate.

Administration

• Oversee and monitor effective and efficient administrative systems
• Monitor an effective health and safety policy with regard to staff, equipment and premises within statutory requirements
• Maintain complaints procedures in accordance with CAMM guidelines.

Learning and development

• Undertake mentoring, coaching and effective development of staff and volunteers by checking competences, case reviews, file audits and shadowing
• Identify and implement own learning and development needs
• Maintain the service area's learning and development plan
• Identify knowledge gaps within the team and source external training
• Record all individual and team training attended, for Commissioners reports
• Identify the learning and development needs of staff through support and supervision and contribute towards CAMM’s learning and development plan.

Person specification

• The ability to commit to, and work within, the aims, principles and policies of CAMM and one advocacy
• Proven ability to manage people including the ability to recruit, develop and motivate staff and volunteers
• Able to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best
• Ability to monitor and maintain casework systems and procedures
• Proven ability of monitoring and maintaining service delivery against agreed targets
• Ability to communicate effectively, verbally and in writing
• Ability to analyse and interpret complex information and produce and present clear reports verbally and in writing
• Ability to ensure best use of IT systems and packages in the provision of advice services
• Ability to monitor and analyse statistics and to check accuracy of calculations
• Ability to work with a variety of organisations and to earn and maintain the trust of those people
• Ability to lead and contribute to a team, including the ability to prioritise own work and the work of others, and take decisions in the day to day running of a busy service area, with constant interruptions
• Ability to manage a budget and contribute to decisions on the allocation of resources
• Ability to plan and manage projects
• Commitment to continuing professional development (CPD)
• Adhere to CAMM CORE values at all times.

Reports to: Deputy CEO/SMT

Interviews will be held when suitable candidates apply.

This vacancy will close when a suitable candidate has been found.

An application form and guidance can be downloaded from our website or this advertisement.

All completed applications should be sent to the email address at the end of the application form.

COVID-19 considerations:
Covid-19 measures in place in all office locations.