Age Service Administration Officer Jobs in Belfast
Peer Support Group Development Officer
We have two positions available:
Area 1: Midlands (Birmingham, Nottingham, Coventry, Worcester etc)
Area 2: The North (Leeds, York, Middlesborough, Newcastle Upon Tyne, Liverpool, Manchester etc)
- Please note that you MUST Live in the area/region that you are applying for
Job Type:
Full-Time- 37 hours per week, remote working with travel across region and occasional national travel, flexible working negotiable by prior arrangement.
Overview:
Following the successful application of a National Lottery award, we are seeking two dedicated and compassionate Peer Support Group Development Officers to set up and sustain local peer support groups for people living with and affected by prostate cancer. These roles focus on building on our established networks to expand peer support in defined areas, facilitating group formation, and enhancing service delivery through strategic outreach and resource development.
This role offers a unique opportunity to make a significant impact on the lives of individuals living with and affected by prostate cancer, providing crucial support through community-based initiatives. If you are enthusiastic about volunteer management and community service and have the skills and experience, we are looking for, we encourage you to apply.
Key Responsibilities:
- Group formation and support: Oversee the setup and operation of 10-12 self-sustaining and independent peer support groups within your assigned region across the lifetime of the three-year project. Ensure smooth delivery, monitoring, and evaluation of group activities. Support existing group leaders and organisers to reach more people living with and affected by prostate cancer with tools and resources.
- Volunteer Coordination: Recruit, train, and support volunteer Support Group Leaders. Assist in the co-production of training materials and resources, aimed at creating self-sustainable groups.
- Community Engagement: Conduct outreach to map existing support services and facilitate the integration of these services with the peer support groups. Host local engagement events to boost volunteer recruitment.
- Data and Case Management: Use a Customer Relationship Management (CRM) system to support high-quality volunteer and case management, ensuring accurate data collection to support service outcomes.
- Training and Development: Develop and deliver tailored training programmes for volunteers based on the specific needs of Group Leaders and Organisers. Set up regional forums for sharing best practices and peer networking. Encourage use of Members Portal to share good practice.
- Documentation and Compliance: Ensure compliance with Best Practice Guidance document. Ensure adherence to safeguarding policies to maintain safe governance of peer support groups.
Skills and Qualities Required:
- Strong Facilitation and Communication Skills: Ability to engage effectively with diverse groups. Excellent written and verbal communication skills are essential.
- Project Management: Proven skills in managing complex projects with multiple stakeholders. Ability to meet deadlines and manage a varied workload.
- Volunteer Management: Experience in recruiting, training, and supporting volunteers in community settings. Knowledge of best practices in volunteer management.
- Influencing: Experience of influencing a wide range of partners and stakeholders, and in particular clinicians and voluntary and community providers within the health and wellbeing community.
- Community Development: Experience of developing and delivering community services with a range of stakeholders, including health and social care workers, commissioners, local authority and community and voluntary partners.
- Data-Driven Approach: Experience with data collection and CRM systems and a commitment to data-driven service evaluation.
- Community Sensitivity: Experience collaborating with people with a lived experience of cancer or other long-term conditions. Ability to understand and empathise with community needs.
- Administrative: Strong administration and IT skills to maintain accurate records and documentation.
- Safeguarding Knowledge: A good understanding of safeguarding practices, particularly concerning vulnerable populations.
Educational Qualifications:
- Relevant qualification or experience in Community Development, Psychology, Public Health, or a related field is preferred.
Essential Requirements:
- A genuine commitment to promoting equality, diversity, and inclusion in all aspects of the role.
- Right to work in the UK.
- Willingness to travel within the designated region and, on occasion, nationally when required.
- Live in the area/region that you are applying for:
Area 1: Midlands (Birmingham, Nottingham, Coventry, Worcester etc)
Area 2: The North (Leeds, York, Middlesborough, Newcastle Upon Tyne, Liverpool, Manchester etc
Please provide a CV and a supporting statement that addresses the included questions
We are hiring for two positions. Please indicate which area you are applying for.
You MUST live in the area/region that you are applying for:
Area 1: Midlands (Birmingham, Nottingham, Coventry, Worcester etc)
Area 2: The North (Leeds, York, Middlesborough, Newcastle Upon Tyne, Liverpool, Manchester etc)
The client requests no contact from agencies or media sales.
Key information
Support and development officer
5 days a week, (35 hours), maternity cover position starting September 2024
Home-based
£23,634 per annum
Key skills
Administration, customer service & support, operations
Communication, administration, time management, customer service, organisation
Job description
Re-engage has just launched a new five-year strategy which has growth at its heart. We’re looking for an exceptional person to join our team, for maternity cover, as a support and development officer (SDO) and to be a vital part of this exciting phase of our development.
Reporting to the support team manager and sitting within the service delivery team you will be working closely with other SDOs and engagement officers (EOs) with a focus on matching older people and volunteers in to Re-engage services and providing ongoing support.
Joining our team will give you a role where you’ll have a real sense of purpose and we'll give you the time, space, and support to develop in the role. We’re looking for some who is:
- Committed to engaging and empowering volunteers and older people.
- Experienced in using a CRM system to capture, store, and retrieve information on all stakeholders.
- Work with our CRM system and dashboard to identify tasks and manage workload, ensuring records of older people and volunteers are kept up to date
- Solution focused and committed to using technology to find solutions and to improve performance.
- Comfortable with communicating on the phone with people of all ages.
- A skilled and confident communicator.
- Familiar with working in a fast-paced environment with experience of working to deadlines and at meeting performance related targets.
Key responsibilities:
- Matching older people and volunteers into Re-engage services.
- Supporting volunteer and older people once they are matched into Re-engage services, including dealing with any complaints that may arise.
- Collaborating with colleagues to identify applicants for volunteer roles or older people referrals.
- Making calls to older people and volunteers on a regular basis
- Responding to phone and email enquiries from our shared mailbox and phoneline that provides high quality support to older people and volunteers.
- Attending face to face meetings with colleagues occasionally
- You may be required to undertake other duties that fall within the nature of the role and responsibilities of the post.
This role will require an enhanced criminal record check.
Benefits:
- Salary – £23,634 per annum pro rata
- 5 days a week (35 hours), maternity cover position starting September 2024 (potential for flexible working, occasional evening and weekend working may be required with prior notice)
- Home-based
- Working from home allowance at the standard HMRC rate as detailed on the government website
- 26 days annual leave plus all Bank Holidays pro rata
- Enhanced family friendly and life events provisions
- Bupa cash plan, 3% pension contribution, death in service insurance
- Learning and development opportunities, Employee Assistance Programme
About you
Essential:
- Experienced user of Microsoft Teams, SharePoint, and Dynamics or equivalent systems.
- Enthusiastic about using technology to improve the volunteer and older person experience and to improve performance.
- Excellent interpersonal, written, and verbal communications skills.
- A desire to learn, adjust and adapt to constructive feedback.
- Organised and has a methodical approach to work and excellent time management.
- Initiative-taking, able to take responsibility for own performance and to demonstrate the ability to work with minimal supervision and under pressure to meet targets.
- Strong understanding of the importance of record-keeping and CRM systems.
- Strong understanding of the importance of brand and commitment to the brand guidelines.
- Clear understanding of confidentiality and the implications of GDPR when working with volunteers and with older people.
- Clear understanding of safeguarding systems and processes.
- A positive ambassador for Re-engage - committed to an organisation that challenges ageism, empowers volunteers, and recognises and values diversity.
- A commitment to embracing the values of Re-engage, and to our motivation to harness technology.
Desirable:
Interested in learning about loneliness, social isolation, and factors that impact the ageing population.
Understanding of, and empathy with, the issues affecting older people who are isolated and lonely.
About Re-engage
Re-engage is a charity that is positive about older age and committed to reducing loneliness so that people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness and social isolation.
Our volunteers work together to create better communities and help to enrich the lives of our members. Older people who may have felt very alone now feel valued as individuals, continue to form friendships, and have groups that give support. We make sure that people know they are important well into their old age.
We are proud of our values - positive, innovative, transparent, evidence-based, and accountable - and of our ethos of bringing generations together.
Our vision is a world where no one is ever too old to make friends and enjoy social interaction.
Our mission is to work within communities to end social isolation and loneliness in older people.
Re-engage is committed to growing a staff team that enjoys coming to work every day and gets satisfaction out of being part of delivering significant impact to the lives of older people. We all work remotely, and we don’t let that stop us from getting to know each other and enjoying down time together. Our wellbeing programme includes multiple interest groups: music, books, hobbies etc as well as coffee and catch ups, quizzes, mindfulness, and other group activities. Everyone is encouraged to get involved in working groups and staff networks, all of which contribute to us getting to know each other. We have strong values and promote behaviours that underpin all we do.
How we recruit
Don’t meet every single requirement? Studies have shown that women and people from ethnic minority backgrounds are less likely to apply to jobs unless they meet every single qualification. At Re-engage we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we’d encourage you to apply anyway. You may be just the right candidate for this or other roles.
Re-engage uses the Hireful platform which helps remove unconscious bias for a forward-thinking, fair, and objective alternative to traditional hiring. Instead of using your CV alone, we'll be asking you to answer questions to test essential skills needed for the role. The responses are then anonymised and reviewed in a random order by members of our team. This enables us to make data-driven assessments focused on someone's ability, rather than their background.
The Hireful platform also asks some demographic questions before you start your application. We never see these responses with your application. We only see summary statistics to help us check if our candidate pool is balanced and if everyone has an equal chance to get hired irrespective of their background. If you prefer, you can easily opt out of answering these questions.
The closing date is 5pm on Sunday 4th August 2024 and interviews will be held on Friday 9th August 2024.
REF-215739
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Twins Trust our mission is to:
· Provide twins, triplets or more – and their families – with the information needed to make informed decisions.
· Facilitate a network of community support.
· Ensure that our community’s unique needs are understood by the professionals who care for them and reflected in research, care standards and public policy.
Membership Officer
This is an exciting opportunity to join an ambitious and talented team in maximising income from a committed membership base.
With a healthy existing membership base, this role will support the Membership Manager and Head of Development in ensuring that membership administration runs smoothly from the perspective of both external and internal stakeholders.
Contract: Permanent
Hours: Four days per week (30 hours) (negotiable for the right candidate)
Flexibility: We are a flexible employer and most of our staff are juggling things (including caring for multiples!). We are great at making jobs work around life.
Salary: £24k - £27k pro rata
Reports to: Membership Manager
Work location: Hybrid/remote. Office space in London Bridge and Woking, although entirely remote option is fine.
Closing date: 28 July 2024
Purpose of the role
- To provide excellent customer services as the main point of contact for Twins Trust's members, dealing with enquiries from new and existing members and updating membership records on the CRM database.
- Process direct debit payments (twice per month) generate and distribute relevant communication to members, and maintain accurate records relating to income on the database, Microsoft Dynamics
- Work with the Finance team to reconcile income and process Gift Aid payments
- Support the Membership Manager in ensuring that membership processes – including processing income - are efficient, effective and implemented consistently
- Support the Membership Manager with the implementation of recruitment and retention campaigns
- Support the Membership Manager and Head of Development in providing reports and updates to help develop a compelling membership offer (including exclusive discounts) which delivers sustainable income
Ideal candidate
The ideal candidate will have experience in managing the operational aspects of membership processing (database, compliance with codes of practice, data protection and BACS regulations), have excellent attention to detail, the ability to think creatively and analytically, excellent digital skills and IT skills, and a can-do attitude.
Person specification
Essential
- Experience of administering individual giving, direct marketing or membership schemes.
- Experience working in a CRM, Microsoft Dynamics experience a plus.
- Excellent attention to detail.
- Excellent communications skills.
- A creative and analytical approach to problem solving.
- Enthusiasm for the issues we work on.
Desirable
- Experience working with online payment/donation platforms, extracting and manipulating data.
- An understanding of GDPR Compliance
- Strong communication skills, both written and verbal.
- Strong IT skills, including SharePoint and advanced Excel.
For the full job description and person specification please refer to the pdf attachment.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Hosting is wonderful, but only ever temporary.We're looking for an experienced, knowledgeable person to support our hosted guests to move on from their hosting placements.
You'll combine your compassion, organisational skills and expertise to work with our guests as they take their next steps in finding a safe home and rebuilding their lives after exploitation.
Hope at Home operates a hosting scheme for survivors of modern slavery and human trafficking in the UK. We train and support hosts to welcome a survivor facing homelessness into their homes for an agreed time period.
We believe no survivor of slavery should ever have to sleep on the streets.
We are looking for a highly organised, self-motivated person with demonstrable experience of helping people find accommodation to join our team and assist our guests directly to move on from hosting. This is a brand new, but vital role as we are only able to continue hosting if guests are provided with ways to move on from their temporary hosting placements. As advice services, housing and support providers are increasingly overwhelmed, we plan to offer our own support for our guests.
KEY RESPONSIBILITIES
·Build a relationship via phone, email and online calls with hosted guests to help them progress their move on options.You will sometimes use an interpreter for these calls.
·Advising guests of their rights to statutory or private rented accommodation.
·Working with guests to apply to housing providers, asylum or MSVCC accommodation when entitled.
·Signposting to other sources of support for guests.
·Ensure Hosting Coordinators and external guest support workers are fully informed of interactions and plans.
· Collaborative Working with housing providers, external support providers, guests and the Hope at Home hosting team.
For a full job description and person specification, please see the attached document.
EMPLOYEE BENEFITS
Holiday Entitlement
33 days FTE including bank holidays (19 days actual including bank holidays).
Training & development
We have a strong value for the personal growth and development of our staff, as such we actively encourage and enable our employees to undertake various forms of training and development to enhance their personal skills and abilities and to grow as individuals.
Other benefits
Monthly external supervisions, flexible working arrangements, employee pension scheme, travel costs (including mileage) covered by Hope at Home, supportive team and plenty of cake.
The client requests no contact from agencies or media sales.
This is a new and exciting role to support the ongoing growth and development of the Men’s Sheds movement and specifically the work of the UK Men’s Sheds Association (UKMSA) made possible through long term support from a funder.
Having celebrated ten years of UKMSA in 2023, we are now looking forward to the next ten years with an ambitious target and programme to support and facilitate the growth of the Men’s Shed movement and the health and vitality of Sheds, together with campaigning for happier and healthier men with programmes to improve wellbeing, reduce loneliness, anxiety, depression and ultimately save lives.
We are a small team, and the Head of Operations will be required to deliver against their own agreed targets, as well as supervise the work of others. The Head of Operations will be a member of the organisation’s Senior Leadership Team (SLT) and have day to day line management responsibility for five staff or contractors.
We are the support body for Men’s Sheds across the UK. We work hard to inspire and support the development of Men's Sheds.
DUTIES AND RESPONSIBILITIES
Programme Coordination and Project Delivery
- To work closely with the Director of Strategy and Programmes to coordinate and support the delivery of all our programmes to achieve the outputs and outcomes agreed with our funders.
- To support with event management both online and face to face including providing technical support to participants on platforms for online training, including driving all courses hosted on Zoom, and providing excellent customer service to all engaging with our work.
- To support evaluations through providing and analysing data to use in reporting to funders and stakeholders.
- To lead on programme administration and funder updates, including tracking key data on platforms including Arts Council Annual Survey, Julie’s Bicycle, Illuminate and Salesforce.
- To support with the administration of programme activity by attending and writing minutes for key meetings, drawing up programme contracts, aiding with diary management, filing, liaising with key personnel, and conducting phone or zoom conversations as needed.
- To support with the financial administration of our programmes through invoicing and managing participant expenses.
- To take part in training and attending any networking events as required, including potential out-of-hours events such as our 3-day residentials, to represent Cause4 externally when required.
- To contribute to Cause4’s overall business development when required, and being pro-active in terms of personal development, working alongside the line-manager to build key objectives for growth within Cause4.
Marketing and Communications
- To oversee and manage the day-to-day communications of our programmes, including managing our dedicated programme inboxes, liaising with participants, trainers and partners as needed.
- To set-up and publicise key events, projects and training opportunities on all programme websites and relevant platforms, including Eventbrite.
- To support the Programmes team to achieve public-facing training sales targets for our programmes through implementation of the marketing plan.
- To support with communications and marketing by curating social media content (SmarterQueue), programme newsletters (Mailchimp), graphics (Canva), and blogs.
- To support updating the website on a regular basis with support from the web designer and to be a coordinating lead and contributor in writing for key publications such as the digital Now, New and Next publication.
- To research and develop our audiences and networks, in line with our priority areas, regularly updating our databased to ensure key contacts are in place.
- To lead on the analytics of our marketing data, collating vital information from SmarterQueue, Twitter, LinkedIn and Google Analytics.
This is a remote (home) working role, with opportunities to meet with the Cause4 team at regular events throughout the year in London, Cambridge, and other locations.
PERSON SPECIFICATION
To deliver the role, we’d expect you to have the following skills and experience:
- Some existing project management experience in the arts, heritage or culture sectors, or an equivalent role where your skills can be transferred to the above responsibilities.
- Demonstrable commitment to Cause4’s values.
- A broad understanding and interest in the arts, culture and heritage sectors in England.
- A thorough approach to research and attention to detail and exceptional writing skills with the ability to write in different forms and styles.
- The ability to manage budgets and a track record of achieving targets.
- An ambitious individual that is keen to develop knowledge and skills for future leadership roles in the cultural sector.
- IT literate with experience of working with Microsoft applications including Word, Excel, PowerPoint.
- Experience of database administration is also desirable, as is confidence in managing online platforms such as Zoom or Teams.
- Thrives on working to tight deadlines, and able to turn work around within a short time span where demands are liable to change at short notice.
- Excellent social skills, able to operate with diplomacy, tact and empathy.
- Outwardly focussed and interested in new developments and sector trends,
- Ability to think laterally to maximise opportunities to promote the work of the organisation, with a commitment to tackling multiple priorities.
- Conscientious, positive ‘can-do’ attitude, and a team player who is also able to work independently and show initiative.
- Passionate commitment to the work of charities, and a strong awareness of sector potential in a challenging funding context.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mission Without Borders is an international Christian organization serving the spiritual, educational, emotional, and material needs of those suffering poverty or oppression in Central & Eastern Europe. We respect the dignity of the individual and help develop self-sufficiency and a sustainable future. We serve people without regard to their religion or ethnic background.
The Mission is seeking an International Salesforce Project Manager to join the newly formed Salesforce team and support the expansion and development of Salesforce for its 350 staff across 18 countries.
Summary of the role
The International Salesforce and Systems Project Manager will manage and coordinate the ongoing development of our Salesforce platform and associated integrations. The role will also include support of other change projects where needed in the organization.
As a Salesforce expert and experienced project manager, the post holder will lead and participate in requirements gathering and discovery sessions, understanding organizational needs, defining and mapping requirements, drive user testing and helping to create user stories. Working Closely with their line manager - International Salesforce Developer and Product Owner (SDPO) - they will make sure the organizational requirements are correctly captured and defined, technical requirements are accurately translated, and any change requests follow a clear process.
They will have significant stakeholder management skills, working with staff of all levels across all our countries, as well as external companies, contractors, and third parties. They will lead meetings, manage stakeholder expectations, listen to users' needs, and accurately represent users.
With an understanding of Agile methodologies, UAT, Sprints, and project backlogs, they will be exceptional communicators and bring a proactive and efficient approach to their work.
Requirements for the role:
To be successful in the role you will need to be:
- Experienced project manager with a track record of successful project delivery using agile and traditional project methodologies
- Qualified Salesforce Administrator with proven experience
- Organized - able to project plan in detail, manage project backlogs, report on progress, manage change control processes, explain technical systems requirements in simple terms for non-experts
- Strong communicator able to engage with stakeholders at all levels (internally and externally) and report on project updates in an appropriate and timely manner
- Have experience in training preparation and delivery.
Benefits
- Enrolment into Mission pension fund
- 30 days holiday per year
- Flexible working
- Employee Assistance Program
- Potential to travel to other countries, as projects require.
For full job description and person specification, please see attachment.
The client requests no contact from agencies or media sales.
Bgen Coordinator
Looking for a remote, highly flexible role that makes a difference? Submit an application to become the next Bgen Coordinator. Bgen, the Botanic Gardens Education Network, is a specialist support network for professional plant and natural world educators across the UK. The Bgen Coordinator is vital for our charity, supporting training and conference events, handling membership renewals, facilitating communications with our 300 members and supporting the Chair and Board of Trustees. If you have a passion for the natural world and education, we'd love to hear from you.
Main duties and responsibilities
1. Bgen Board and legal services:
a. Organise 4 Board meetings a year, prepare and circulate agendas and documents, take notes and share minutes.
b. Produce a quarterly activity report to the Bgen Board.
c. Organise the Annual General Meeting.
d. Maintain up to date records of Trustees, and ensure they have access to Governing Documents, including notification of legal obligations.
e. Submit annual returns to the Charity Commission on time and help ensure compliance.
2. Member services:
a. Act as the first point of contact for current and potential members.
b. Support the Board with planning and promotion of training events (online or in-person), booking speakers and managing bookings.
c. Advise on and help implement an effective communications programme.
d. Update the Bgen website and promote on social media as required.
e. Keep membership records up to date and manage renewals annually.
f. Organise and distribute online mail-outs and newsletters.
g. Organise the jobs and volunteer opportunities service for members.
3. Conference planning
a. Coordinate annual conference (online or in-person) with support from the Training and Conference workstream.
b. Book speakers and workshop facilitators.
c. Help promote the conference with members, partners and wider sector via newsletter and social media channels.
d. Manage bookings, participants list and send out conference pack.
e. Organise catering with venue and relevant workstream.
f. Coordinate conference logistics and event management.
4. Finance
a. Work closely with the Treasurer, Treasury group and bookkeeper in preparing financial reports.
b. Administer general accounts – invoices, receipts etc.
c. Manage conference budget.
Deadline for applications: Sunday 11th August, Midday
Interviews: Will be held online in last two weeks of August, and will be offered flexibly to suit candidates availability over the summer holiday.
Start: Flexible, but aiming for September start date.
The client requests no contact from agencies or media sales.