Sessional Helpline Advisor
Home Based
£10.87 per hour (annual leave paid separately)
Summary
Beat is seeking Welsh speaking Sessional Helpline Advisors to provide advice, information and support to those experiencing eating disorders.
The role will be varied and will involve responding to contacts across all of Beat’s support services which include telephone, webchat, email and the facilitation of online support groups.
A flexible and positive approach is essential and the ability to work as part of a team based in different locations throughout the UK making use of different technologies.
Beat’s Helpline is open 12 - 20:30 Monday - Friday and 4 - 20:30 weekends and bank holidays. A flexible approach to working is required to support the Helpline team during periods of high demand.
Description
This role exists to work on Beat’s Support Services team, responding to incoming contacts from those with eating disorders and their friends, family and supporters. Beat are receiving more contacts than ever before, and this is an opportunity for the post holder to contribute to Beat being able to respond to all of these contacts effectively.
The Sessional Helpline Advisor will identify service user’s needs, record the results of the assessment and provide a tailored response by delivering advice, emotional support, sign-posting on to another appropriate service, or by directing referrals to an appropriate colleague.
To join our team, you will need experience of providing high quality support to members of the public, either in a customer service or healthcare setting, ideally obtained in a helpline or online environment. Fluent Welsh language skills, in addition to English, will also be essential.
Application information
For an application pack and information on how to apply please select the apply button shown to be taken to our website.
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This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Additional Keywords: Sessional Helpline Advisor, Helpline Advisor, Support Line Advisor, Helpline Support Advisor, Customer Service Executive, Customer Services Representative, Healthcare Advisor, Call Centre Agent.
Location: Cathedral Centre, 3 Ford Street, Salford, M3 6DP
Salary: £25,000 - £30,000 pro rota depending on experience
Working pattern: 21 hours per week
Contract type: 12-month fixed term contract
Some evening and weekend work will be required
What we are looking for:
The purpose of this role is to tell the Cathedral story, past, present and future - using the stories of its people, history and building to engage, inform and inspire. You will assist with a variety of external and internal communications to support the work of the Cathedral. You will understand and be sympathetic to the work of the Catholic Church, be passionate about supporting the work of the Cathedral and the parish community.
We are looking for an experienced Communications Officer who can prioritise and adapt quickly. The right candidate will be both self-motivating and able to work with and engage a diverse range of colleagues and volunteers. It is important that candidates can show creativity and initiative, and are able to demonstrate the ability to juggle multiple priorities.
The successful candidate will:
- Be educated to degree level
- Have sympathy for the mission and values of the Diocese of Salford
- Have excellent verbal and written communication skills, with a proven ability to write in a variety of styles, depending on audience
- Experience in creating effective communications material, including press releases
- Experience in creating content for social media channels
- Have an ability to communicate effectively with a broad range of people and to build positive working relationships
The nature of the duties of the successful candidate are that it will inevitably on occasion be necessary to work outside designated hours as the demands of the role require.
The Diocese of Salford is committed to safeguarding and promoting the welfare of children and young people. The post holder will be expected to contribute to a positive culture of safeguarding within the organisation. This post is subject to an Enhanced Disclosure by the Disclosure and Barring Service.
Please note, there is no occupational requirement to be a Catholic to be eligible for this post.
Closing date for applications: 12 noon on Monday 9th March 2020
Interview Date: Tuesday 31st March 2020
To download an application pack, please visit our website:
If you wish to discuss the role or for more information on this post, please contact:
Hannah Howard - Human Resources Manager
Cathedral Centre, 3 Ford Street, Salford, M3 6DP
Telephone: 0161-817-2222
Salford Roman Catholic Diocesan Trustees Registered Charity Registered Charity No. 250037
The client requests no contact from agencies or media sales.