DEVELOPMENT OFFICER,

CORPORATE COMMUNICATIONS

DEVELOPMENT AND ALUMNI RELATIONS OFFICE (DARO)

£24,461 - £26,715 PER ANNUM

The Development and Alumni Relations Office (DARO), part of the directorate of Corporate Communications, develops the relationship between the University and its alumni and other supporters, linking this to philanthropic commitment to the University.

This is a new, full-time, permanent post, and joins the team at an exciting time. The successful candidate will be responsible for delivering and growing Development initiatives, with a focus on regular giving, as well as gifts up to £5k, supporting initiatives which meet the university’s strategic priorities.

You will have experience in a fundraising, alumni relations or equivalent environment, with a good understanding of fundraising, and why people give. The successful candidate will be a results driven, dynamic team player, with the ability to deliver a regular giving cycle in collaboration with other DARO colleagues, as well as supporting and contributing to strategy around other areas of Development and Philanthropy. You will be a strong written and verbal communicator and passionate about your work, and the difference higher education can make in our communities and society.

The post is normally based in Chester (the DARO team are currently working remotely).

Candidates may download further details from our website and apply for the post via our Online Recruitment Website quoting reference number RA006088.

Closing date: Wednesday 3rd March 2021.

Job Purpose

As part of the Systems and Database Support Team, provide support to users across the University of alumni and supporter data, the Raiser's Edge database, and other fundraising and alumni engagement IT systems and platforms.

Maintain the quality of the data stored within the Raiser's Edge database by reviewing data quality issues, data management processes and coordinating user training across platforms, as well as managing large-scale data uploads and extracts, including graduation and regular giving data.

Main Duties 

1. Provide operational support to users across the University of alumni and supporter data, the Raiser's Edge database, and other fundraising and alumni engagement IT systems (including but not limited to the Raiser’s Edge CRM, Net Community, Net Community based web pages, Online Giving, Graduway careers mentoring platform and reporting and visualisation platforms). Independently respond to and support user needs, and work with the Support Team Leader to create and implement longer term workplans.

2. Oversee and maintain the data in the D&A Raiser's Edge database by means of regular and consistent checks to ensure the data is of a high quality at all levels and covering all functions, identifying problem areas and working with relevant colleagues to implement solutions. Carry out large-scale data cleaning tasks in response to data quality issues identified by regular checks.

3. Coordinate and carry out large-scale data uploads to the database, including the bi-annual graduation data imports as well as other bulk data imports such as telephone fundraising outcomes.

4. Produce segmented data sets in support of key D&A functions including regular giving, alumni engagement, and major gift fundraising.

5. Working with the Support Team Leader, coordinate and deliver user training on IT systems and data management functions, covering both new starts but also continually reviewing any data and IT training needs including those raised by issues identified from data quality checking and ongoing user support, ensuring these inform training programmes. Ensure that training meets user needs while contributing to improvements in data quality and use of systems.

6. Build and maintain accessible training and support resources, to improve levels of user confidence and support and to facilitate assessment and development of knowledge.

7. Regularly review data-management and system-related processes, ensuring those processes remain fit for purpose and are user-friendly, coordinating the update of user support documentation to ensure these processes are fully documented. Ensure process documentation is suitable for supporting business continuity.

8. Review and improve management of records on the database, ensuring data has a consistent structure and supports and informs the activity of relevant colleagues.

9. Be prepared to undertake projects appropriate to the grade of the role but that might fall outside its direct remit, as required by the line manager, Director and/or Vice Principal External Relations.

10. Participate fully as a member of the Development & Alumni and External Relations teams, ensuring strong links and good working relationships.

Development & Alumni forms part of the University's External Relations Directorate which also includes UK/EU Recruitment, Access & Admissions, International Recruitment & Partnerships, Short Courses and Marketing.

Assists in managing, monitoring and maintaining the University's alumni and supporter constituent records (held within the Raiser's Edge Database and other IT systems) including Management of the General Council Register to enable the University to fulfil its statutory obligations.

c300K records of alumni and supporter data (c180,00 contactable), increasing each year by approximately 7,000 new records. Complex records containing personal data representing life-long relationships with multiple and overlapping relationship connections to the University (alumnus, donor, trustee, staff/former staff member, recruitment/careers volunteer, Hunterian Friends member, prospective supporter etc). Managing its use in support of the University’s goals in raising philanthropic funds (for research, teaching, capital projects and student projects); enhancing reputation; advancing student recruitment and student employability. Includes c15,000 records which represent relationships worth several millions of pounds to the University and of significant reputational value.

There are currently c12,000 members on The Network (the online alumni-student portal) and c5000 of these are alumni.

Responsible for providing user service support for 50+ users in alumni and fundraising roles and selected additional users across the University (e.g. Principal's Office, Hunterian, Careers).

The compliant and confidential management of personal data is required.

Knowledge, Qualifications, Skills and Experience 

Knowledge & Qualifications

Essential 

A1 Either: Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role. Or: Scottish Credit and Qualification Framework level 7 (Advanced Higher / Scottish Vocational Qualification level 3, Higher National Certificate) or equivalent in a financial/accountancy subject, and experience of personal development in a similar role.

A2 Good working knowledge of delivering services within a wider IT service environment.

A3 Good working knowledge of relational databases.

A4 Strong understanding of database design and data querying.

A5 Understanding of process mapping and developing efficient business processes.

A6 Understanding of IT management and service delivery in a fundraising and engagement context.

A7 Good knowledge of privacy and data protection issues and legislation and their application to the use of alumni and support data.

Desirable 

B1 Knowledge of Raiser's Edge database

B2 Knowledge of the University of Glasgow and/or fundraising sector.

Skills

Essential

C1 Excellent IT skills with the ability to deliver service across all IT systems, and the ability to learn new systems and applications.

C2 Excellent technical CRM skills.

C3 Web publishing skills using Terminal Four, XML, HTML, CSS.

C4 Ability to manipulate and manage large data sets.

C5 Ability to determine short-term priorities, organise and prioritise workload, and react to changing priorities.

C6 Ability to work to strict deadlines and under pressure.

C7 Well developed analytical and problem solving capability

C8 Initiative and judgement to resolve problems independently.

C9 Excellent attention to detail and high degree of numeracy.

C10 Ability to present information clearly and concisely, both verbally and in writing

C11 Strong customer service focus with the ability to communicate clearly verbally and in writing, to clarify requirements, and assess and respond effectively to user and stakeholder needs.

C12 Strong team player, with confident, respectful and professional manner and ability to work proactively and collaboratively across teams to build effective relationships with colleagues at all levels.

Desirable 

D1 Raiser's Edge skills

Experience

Essential 

E1 Experience with Raiser's Edge or similar sector database in a fund-raising and alumni relations environment.

E2 Experience of user support

E3 Experience of working in a team environment

Desirable 

F1 Raiser's Edge experience

Job Features

Planning and Organising

To plan and organise a large and varied workload, covering a variety of short, medium and long term projects, ensuring that they are completed in an efficient and timely manner, whilst at the same time responding effectively to more immediate user needs. Responsible for implementing data, database and IT-related solutions to fulfil long-term development requirements.

Decision Making

Day-to-day decisions regarding best practice in data handling and efficiency. Determine most effective procedures for ensuring smooth running of all data management and IT platform-related activities. Advise on data and IT-related solutions for Development and Alumni functions. Deciding when to escalate issues.

Internal/External Relationships

Internal

• Day to day working relationships with Support Team colleagues who provide user facing support for services.

• Regular contact with all university users, up to Directorial level, to support IT and database use and to formulate plans for data management delivery

• IT services and managers of other University systems

External

• External software suppliers to progress and prioritise service issues.

Problem Solving

To provide support for any data, database, or IT software or procedural query, escalated as appropriate from the Support Officer or Support Assistant. Provide first line response to conflicts of prioritisation, or service provision, using judgement escalate issues as appropriate.

Standard Terms and Conditions

Salary will be on the Management, Professional and Administrative Grade, level 5, £22,417 - £26,715 per annum.

This post is full time (35 hours per week) and offered on an open ended basis.

New entrants to the University will be required to serve a probationary period of 6 months. (The successful candidate will be eligible to join the National Employment Savings Trust (NEST) Pension Scheme.

It is the University of Glasgow's mission to foster an inclusive climate, which ensures equality in our working, learning, research and teaching environment.

We strongly endorse the principles of Athena SWAN, including a supportive and flexible working environment, with commitment from all levels of the organisation in promoting gender equality.

The University of Glasgow, charity number SC004401.

The newly appointed Director of Alumni Relations and Development is assembling a team to support the College, in a new phase of its fundraising and alumni development activities. The successful applicant will become part of a friendly, close-knit community of Fellows, students and staff, within a beautiful, small historic College, which dates back to 1352.

Reporting to the Director, the Database and Research Manager at Corpus will be central to the delivery of this transformational task. Responsible for all aspects of the Raiser’s Edge NXT database and the records of five thousand alumni, you will also research and identify major gift opportunities to support our new fundraising projects and campaign. The role requires strong organisational skills and an ability to work on many projects concurrently in a fast-paced environment.

The position will suit anyone who already has a successful history of database and research work, and who now is seeking an opportunity to exercise their skills within a newly established team. Corpus has not had an appointment to this role for some time. While core database activity has been carried out by other personnel, the post holder will need to have the energy, skill and enthusiasm to conduct prospect research, audit the database and any related working practices. You will be responsible for setting clear, simple and efficient ways of working, modelling and disseminating professional standards.

This is a full time appointment (0.8FTE contract may be considered for an outstanding candidate, with exceptional skills). In return, you will receive a competitive salary, excellent benefits and conditions of employment, including a pension scheme, generous holiday entitlement, car parking and use of College facilities

Please Note; Closing date for receipt of applications in 12 noon on 15th March 2021

DEVELOPMENT MANAGER,

DEVELOPMENT AND ALUMNI RELATIONS OFFICE (DARO)

£30,942 - £33,797 PER ANNUM

CORPORATE COMMUNICATIONS

FULL TIME, 36.5 HOURS PER WEEK

2 YEAR FIXED TERM CONTRACT

The Development and Alumni Relations Office (DARO), part of the directorate of Corporate Communications, develops the relationship between the University and its alumni and other supporters, linking this to philanthropic commitment to the University.

This is a full-time, fixed-term contract for two years.  The position is available immediately, and joins the team at an exciting time. The successful candidate will be responsible for cultivating and nurturing the relationships with those capable of making significant financial gifts to University of Chester, acting as Campaign Lead for a Major initiative over the term the post, which meets the university’s strategic priorities.

You will plan, develop and manage relationships with senior-level alumni, Trusts and Foundations, and other supporters, in order to secure financial support for the strategic objectives of the University, collaborating closely with members of academic faculty and the Senior Executive Team.

You will have a proven track record of fundraising or equivalent experience of generating income and meeting targets, with a wide understanding of philanthropy, and why people give. The successful candidate will be a results driven, strategic thinker with the ability to build and nurture transformative internal and external relationships. You will be a strong written and verbal communicator and passionate about your work, and the difference higher education can make in our communities and society.

The post is normally based in Chester, with some travel expected to meet the needs of the post (the DARO are currently working remotely).

For an informal discussion about the post, please contact Helena Astbury, Head of Development and Alumni Relations on +44 (0)1244 511005 .

Candidates may download further details from our website  and apply for the post via our Online Recruitment Website quoting reference number RA006036.

Closing date: Wednesday 3rd March 2021.

We are seeking an experienced programme manager to manage our trainer development work, both internal and external.

Job Title: Training Delivery Manager

Department: Campaigns Training Delivery

Location: Anywhere in the UK (our whole organisation works from home at present)

Salary: £28,177 to £31,068 (FTE per year, plus an additional £3567 per year for those living in London)

Line Manager: Head of Training

Line Management: 4-5 trainers

Benefits: 5% employer pension contribution, 28 days annual leave plus Bank Holidays and additional closure days in December

Hours of work: 1.0 FTE (equivalent 37.5 hours per week). Temporarily working reduced hours of 32.5 hours per week at full pay.

Flexible working: Core hours are 10am to 4.30pm. and we offer flexible working agreements

Start date: ASAP

Contract type: to August 2022

Application deadline: 9am GMT Monday 8 March 2021

Interviews: 18-19 March

About us

We are a charity dedicated to ensuring that people most impacted by injustice are leading campaigns that affect their lives, from better housing to fairer treatment of migrants to LGBTQ+ rights. Our mission is to support people to run effective campaigns that challenge injustice. We do this by running campaign training programmes that help people develop the skills, confidence and community to change things that matter to them. In our trainings, we prioritise people from communities directly impacted by injustice. We are looking for an experienced programme manager to coordinate our work training trainers, both internally and externally, in our methodology.

About the role

We are seeking an experienced manager to manage our Trainer Development team. The purpose of that team is to coordinate delivery of external training for trainers work (Unpacked) and to manage the ongoing learning of our staff and freelance trainers. Unpacked is a groundbreaking programme that immerses trainers in our unique methodology, partially based on the work of US organisation Training for Change.

Purpose

• Manage the Unpacked 12 month programme and additional Trainings for Trainers programmes including managing the budgets and being accountable to funders where relevant
• Select, recruit and support participants for training for trainers programmes
• Manage training logistics
• Support participants during and after our training programmes
• Support the ongoing professional development of our staff trainers

Job Responsibilities

Manage the Unpacked 12 month programme and additional Trainings for Trainers programmes including managing the budgets and being accountable to funders where relevant.

• Be a main point of contact with the Lead Trainer in terms of being accountable to the programmatic strategy and training methodology. 
• Manage internal team (e.g. line manage relevant staff and contractors involved in the design, delivery and evaluation of the train the trainer programmes) 

Select, recruit and support participants for training for trainers programmes

• Manage outreach and selection process for participants for the programmes
• Manage operational communications with and support for participants, including meeting their access requirements and ensuring they have logistics information in good time 
• Support UNPACKED participants to become members of a training community

Manage training logistics

• With the support of our Logistics, Systems and Operations team, ensure the smooth  delivery of logistics for the training sessions, both online and in-person (where applicable), including venue/online training space, delivery of training materials to the space/participants, catering, support structures, socials, accommodation and travel
• Manage contracts and support for in-training delivery team, including agreeing and arranging contracts, supporting the team to meet and prep together

Support participants during and after our training programmes

• In partnership with the Alumni and Communications team manage external communications about the programme, such as profiles of the participants, blogs from trainers and participants, social media content
• With the support of the Logistics, Systems and Operations team, ensure that we gather evaluation data and integrate learnings from the data into our work
• In partnership with the Alumni and Communications team support alumni from the training for trainer programmes into the alumni pipelines and into the broader Bootcamp community

Support the ongoing professional development of our staff trainers

• Develop a process for to train new trainers when they join the organisation and to support trainers’ ongoing professional development

General

• Develop and maintain objectives and work plans for the roles responsibilities
• Work in a sustainable manner with consideration of the natural environment.
• External customer service: answer the general Campaign Bootcamp phone and emails 
• Any other reasonable tasks as directed by your line manager or Leadership 
• At all times adhere to relevant legislation including GDPR
• At all times take personal responsibility for exhibiting behaviours in line with the person specification and the values of Campaign Bootcamp.

See website for person specification.

Seeking an experienced trainer, project manager and line manager to help us deliver our campaigns training programmes.

Job Title: Training Delivery Manager

Department: Campaigns Training Delivery

Location: Anywhere in the UK (our whole organisation works from home at present)

Salary: £28,177 to £31,068 (FTE per year, plus an additional £3567 per year for those living in London)

Line Manager: Head of Training

Line Management: 4-5 trainers

Benefits: 5% employer pension contribution, 28 days annual leave plus Bank Holidays and additional closure days in December

Hours of work: 1.0 FTE (equivalent 37.5 hours per week). Temporarily working reduced hours of 32.5 hours per week at full pay.

Flexible working: Core hours are 10am to 4.30pm. and we offer flexible working agreements

Start date: ASAP

Contract type: to August 2022

Application deadline: 9am GMT Monday 8 March 2021

Interviews: 18-19 March

About us

We are a charity dedicated to ensuring that people most impacted by injustice are leading campaigns that affect their lives, from better housing to fairer treatment of migrants to LGBTQ+ rights. Our mission is to support people to run effective campaigns that challenge injustice. We do this by running campaign training programmes that help people develop the skills, confidence and community to change things that matter to them. In our trainings, we prioritise people from communities directly impacted by injustice. In response to the urgent needs created by Covid-19 we are taking our training online.

About the job

We are seeking a Training Delivery Manager who will help us deliver our campaigns training programmes. To do that the Training Delivery Manager will manage our Campaign Training Delivery team. The purpose of that team is to coordinate all campaign training delivery work via different modes–residential, online, community-based, event-based–to different audiences–individual campaigners, community groups, charitable partner clients. 

This role will ensure that all of our training programmes meet their goals and that our trainers have the support, feedback and processes to effectively carry out their work. This is a new role that will work with colleagues across the organisation to support the embedding of new ways of working in the wake of  covid-19 pandemic. We are looking for an experienced project and line manager with strong training and facilitation skills who can guide a busy team providing accessible campaigning training to people most directly impacted by injustice in this country and globally, such as low-income/working-class people, people of colour, disabled people, LGBTQ+ people and migrants/refugees/asylum seekers. 

We are looking for someone who has experience in delivering and managing interactive training focused on campaigns.

We know there is a huge demand for our work, so are working hard to grow our organisation in a sustainable way. You’ll be a key part of doing that.

Purpose

• Lead our experienced team of trainers to ensure they have the information, resources and support needed to thrive
• Support the strategic development and implementation of our work through our training team
• Support the design and delivery of our training work

Job responsibilities

Lead our experienced team of trainers to ensure they have the information, resources and support needed to thrive

• Provide frequent supervision and structure for our training team.
• Manage and coordinate the training team’s workload in line with both team and individual objectives.
• Work with the Head of Training to ensure that the team has the budget and resources to carry out their work.
• Ensure that team members have opportunities to learn from one another and from our evaluation processes. 
• Work with team members to develop objectives and identify personal development opportunities.

Support the strategic development and implementation of our work through our training team

• Work with the Head of Training, the Head of UK Programmes and other team managers to ensure that the delivery of training is well organised and that there is a distribution of work across the team.
• Work with the senior leadership team to develop and implement organisational strategy related to the training team.
• Ensure that the necessary records of work are up-to-date in our Salesforce database.

Support the design and delivery of our training work 

• Work with the Head of Training and Lead Trainer to set delivery goals for our campaigns training work.
• Work in partnership with the Logistics, Systems and Operations Manager to manage the delivery of the campaign training work.
• Select external trainers, speakers and performers for our residential programme.
• Work with the Alumni and Communications Manager to develop content for our annual Communities of Resistance event and other alumni training events.
• Oversee the development of curriculum and resources for our campaign training programme.
• Work with the Head of Training to write the budget for the campaigns training work and ensure the work is delivered within the budget.
• Occasional delivery of training 

General

• Develop and maintain objectives and work plans for the roles responsibilities
• Work in a sustainable manner with consideration of the natural environment.
• External customer service: answer the general Campaign Bootcamp phone and emails 
• Any other reasonable tasks as directed by your line manager or Leadership 
• At all times adhere to relevant legislation including GDPR
• At all times take personal responsibility for exhibiting behaviours in line with the person specification and the values of Campaign Bootcamp.

See our website for Person Specification.

Grants Coordinator

MQ Mental Health Research

We champion and fund world-class research to transform the lives of everyone affected by mental illness.Having recently launched a new 5-year strategy, MQ is at a critical point in its development.

An exciting opportunity has come up for an Events and Grants Coordinator. The right person will be passionate about tackling mental health, and driven to ensure that all projects happen to the highest possible standards. 

You will have an innovative and agile approach to events and project management. You will need to work closely with colleagues.

Job Purpose

• Events management, including MQ’s annual Mental Health Science Summit, sector conferences, and expert meetings 
• Supporting stewardship of funded research projects, including current awardees and alumni
• Delivering grant rounds
• Effective project management 
• Using and maintaining operational tools for programmes, including grant management software (e.g. Flexigrant and Research Fish)
• Other activities as they arise that can be reasonably expected of this role

Requirements

• A degree in a relevant discipline(E), a relevant higher degree (D) 
• Proven success in effective events management (E)
• Demonstrable ability to build good relationships and effectively communicate (verbally and in writing) with a range of stakeholders including scientists, colleagues and members of the public (E)
• Commitment to working to, and facilitating, the highest standards (E)
• One years’ experience working in a non-profit related program (E) 
• Experience in grants management (D)
• Up-to-date understanding of relevant sector developments (D)
• Familiarity with sector developments in PPIE, reproducibility, project management, impact analysis, Flexigrant and Research Fish (D) 

Terms

This is a full-time role with potential for flexible working arrangements and a requirement for occasional flexibility about working hours. This role would work well as a 12-month secondment. Due to COVID-19 we are currently predominantly working from home. 

PLEASE INCLUDE A COVERING LETTER - any application without a covering letter will not be considered. Thank you.

Supporter Engagement Senior Manager

£42,294 - £45,150 per annum

37 hours per week

Permanent

Home Based with regular visits to Lingfield/London offices

About Us

Young Epilepsy is the children and young people’s epilepsy charity. Our purpose is to create a society in which children and young people with epilepsy are enabled to thrive and fulfil their potential, in which their voices are respected, and their ambitions realised.

We work with children and young people across the country, as well as many of those people and organisations who shape their lives - parents, health and care professionals, researchers, teachers, policymakers and more.

Informed by young people and drawing on our strong legacy of expertise in education, health and research, we have developed and published our new 2020-2025 strategy. This focuses our work around 4 offers; Learning, Health, Research and Information, with firm foundations in our three value statements:

• Young people are at the centre of everything we do
• We work together to make a greater difference
• We are courageous and ambitious for change

These values will ensure that we always put the voices, the rights and the best interests of children and young people first and commit us to working in partnerships that can increase our impact. They also ensure that we are inspired by the courage and ambition of the young people with whom we work, knowing that together, we can drive the change in society and services we all want to see.

Your role

The Fundraising and Communications teams at Young Epilepsy are going through an exciting phase of change and growth. With the challenges in the current funding climate, we need an agile and skilled team who can help us deliver our goals that will enable young people with epilepsy to thrive.

This means significantly increasing our income and engaging our supporters in a more meaningful way, putting them at the heart of our fundraising and delivering excellent customer service.

We need data driven insights to help us target our engagement in the right way and we need to improve and adapt our fundraising proposition to reflect the changing needs of both beneficiaries and donors and stand out in a crowded market.

With the development of a new website, investment in our brand and communications and with growing ambition across our service delivery, this role will be pivotal in navigating our way to success, in a time of complexity and uncertainty.

What we need from you

We are looking for candidates who can lead with vision, set clarity and purpose to a team dealing with ambiguity and change. This means thinking both creatively and analytically, staying focused on the goal, and having a passion for the work we do.

You will play a lead role establishing a Supporter Engagement team, support the development of our fundraising plan, and lead on developing and delivering our individual giving programme, appeals, products and campaigns.

The candidate we are looking for will have experience and skill in developing donor relationships, building quality data to gain valuable insights into supporter behaviour and a strong understanding of how to maximise digital channels to reach new audiences.

Benefits

• 27 days annual leave plus 8 days Bank Holidays (pro rata if part time)
• Paid overtime
• Occupational pension scheme
• Health Insurance Plans (Optional)
• Eyecare Vouchers
• Subsidised dining room
• Gym membership options (on and off-site)
• Perkbox, giving you access to nationwide discounts and benefits
• Supported studies, Numeracy, Literacy and Diploma level 3
• Opportunities for career progression
• A range of shift patterns
• Free parking on campus

We are committed to safeguarding and promoting the welfare of children and young people. An enhanced Disclosure and Barring Service check will be required.

Young Epilepsy strives to employ people that reflect the community it serves; therefore, applications from minority groups and people with disabilities are particularly welcomed.

 
 Young Epilepsy is the operating name of the National Centre for Young People with Epilepsy. Registered Charity No: 311877 (England and Wales)