Alumni volunteer manager jobs

About us

We are UCL: a diverse community with the freedom to challenge and think differently. The world urgently needs solutions to diverse problems. UCL was founded 200 years ago on the generosity of a collective of people who believed in an institution that could drive forward those solutions. The world needed collective support then, and it needs it again now.

In response, UCL has launched , our biggest philanthropic and engagement campaign yet. Here, it will happen sets out our ambitions to solve global health, societal, climate and education challenges in UCL's next century. Here, we have the determination to double down on our discoveries, translate our innovations into impact and inspire the citizens of the future.

There has never been a more exciting time to join UCL Advancement. We are a team of exceptionally ambitious, creative and passionate individuals who work together to achieve remarkable things with a global impact, and we would love for you to be part of this exciting journey and our success. Here, it will happen.

About the role

As Head of Alumni and Supporter Voice, you will establish and lead a new strategic function for UCL Advancement, ensuring that the perspectives, experiences and needs of our alumni and supporters shape engagement, volunteering and fundraising strategies. Through a programme of research, insight and evidence generation, you will help drive more informed decision-making and enhance the experience of our global alumni and supporter community.

Working across Advancement, you will design and deliver a programme of research, listening and feedback activity, bringing together qualitative and quantitative evidence to generate actionable insight. You will partner with colleagues across fundraising, engagement, data and insight functions, helping to embed a culture of evidence-based decision-making and ensuring that alumni and supporter voice is translated into meaningful action.

This is an exciting opportunity to shape a new function at a pivotal moment for UCL Advancement, helping us deepen engagement, improve supporter experiences and maximise the impact of our programmes and campaigns.

We are happy to consider applications to work on a part-time/flexible basis wherever possible (minimum 0.8 FTE - equivalent of 4 days per week, stated salary to be pro-rata).

This role is eligible for hybrid working with a minimum of 20% on site.

To find out more about the role, please contact Tom Travell () by email.

Please use the attached cover letter upload option to tell us how you meet the essential and desirable criteria in the person specification.

For more information about UCL Advancement, please visit:

First stage interviews are expected to be held on 5 and 6 August, second stage are expected to be held on 12 August.

About you

You will have experience designing and delivering research, insight, listening, evaluation or feedback programmes and using evidence to influence strategy, programme development and decision-making. You will be highly skilled at analysing and synthesising qualitative and quantitative data, translating complex information into clear recommendations that drive action.

You will bring experience of managing complex projects and building strong collaborative relationships with a wide range of stakeholders, alongside excellent communication and influencing skills. You will be comfortable working in an environment where priorities evolve and where identifying high-impact opportunities is key to success.

Experience of commissioning and managing external research agencies, together with experience in fundraising, engagement, higher education, membership or customer-focused organisations, would be advantageous.

We are pleased to accept applications from individuals who possess transferable skills and experience drawn from sectors outside of Higher Education.

What we offer

We know that our people are our greatest asset and in return we provide an empowering environment where personal and professional growth is invested in. We offer agile working and flexibility around working hours. Working with some of the greatest intellects in the world, UCL also offers a generous pension scheme and holiday allowance, plus closure days and bank holidays.

Visit to find out more.

As well as the exciting opportunities this role presents we also offer some great benefits, some of which are below:

• 41 days holiday (27 days annual leave, 8 bank holidays and 6 closure days)
• Additional 5 days' annual leave purchase scheme
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Immigration loan
• Relocation scheme for certain posts
• On-site nursery
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service
• Discounted medical insurance

Our commitment to Equality, Diversity and Inclusion

As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce.

For 50 years, SportsAid has been backing the next generation of athletes.

But we're only just getting started.

As we launch our new organisational strategy and celebrate our 50th anniversary, we're entering an exciting new chapter—one that will see us grow our impact, strengthen lifelong relationships with athletes and supporters, and build one of the UK's most engaged sporting communities.

We're looking for an ambitious and experienced fundraising leader to help make that happen.

Our Vision

From potential to personal best – whatever your story.

We want a future where talented athletes can pursue their ambitions, whatever their background, circumstances or income.

A future where talent is not lost because life gets in the way, and where support comes early, consistently and without conditions.

Our Mission

SportsAid exists to champion and support the next generation of athletes to fulfil their potential in sport and in life.

We invest early. We back ambition. We bring together partners, supporters and alumni to provide financial help, trusted guidance and belief—particularly at the moments when staying in sport becomes hardest.

For five decades, we have stood alongside athletes when success was uncertain and outcomes were unknown. Today, our ambition goes further.

We believe talent is everywhere, but opportunity is not. That's why we're strengthening support for athletes and families, amplifying athlete voices, building lifelong communities of athletes and alumni, and working with partners to create a sporting system where potential—not background—shapes opportunity.

The Opportunity

This is far more than a community fundraising role.

You'll lead the development of SportsAid's Community Fundraising & Engagement programme at a pivotal moment in our history, helping shape the future of one of the UK's most respected sports charities.

Working closely with the Head of Fundraising and Communications and as part of an ambitious leadership team, you'll develop and deliver a bold community fundraising strategy, grow sustainable unrestricted income and create outstanding supporter experiences that inspire people to back the next generation.

You'll also provide strategic leadership for our growing alumni engagement programme, ensuring former SportsAid athletes remain connected through mentoring, advocacy, storytelling, volunteering and fundraising.

Whether it's launching new fundraising products, growing challenge events, building partnerships with schools, clubs and communities, or developing innovative supporter journeys, you'll have the freedom to build something with lasting impact.

About You

You're someone who enjoys creating as much as delivering.

You combine strategic thinking with a practical, hands-on approach and know that exceptional fundraising is built on exceptional relationships.

You may currently be leading community fundraising, supporter engagement or individual giving within a charity and be looking for the opportunity to shape a programme with genuine national potential.

You'll bring:

· Significant experience developing successful community fundraising or supporter engagement programmes.

· A track record of growing sustainable income and building long-term supporter relationships.

· Experience leading people, developing strategy and delivering results.

· Strong commercial awareness and an entrepreneurial mindset.

· Excellent relationship-building, influencing and communication skills.

· A passion for creating outstanding supporter experiences.

Most importantly, you'll be excited by the opportunity to build, innovate and help shape the future of SportsAid.

Why Join SportsAid?

There has never been a more exciting time to join us.

As we celebrate our 50th anniversary, we're investing in ambitious plans to expand our fundraising, strengthen lifelong relationships with athletes and supporters, and increase our impact across the UK.

You'll join an ambitious, collaborative and values-led organisation with an engaged Board, a supportive leadership team and colleagues who genuinely care about our mission.

We offer:

· Salary of £50,000–£55,000 (pro rata if 0.8 FTE)

· Home-based or hybrid working

· Flexible working arrangements

· Private healthcare

· Pension contribution

· Cycle to Work Scheme

· Season ticket loan

· 25 days' annual leave plus Bank Holidays, increasing with service

· Excellent opportunities for professional development

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working and provide excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. 

Job Description

Do you have experience in designing, reviewing or improving administrative or operational processes, with a focus on the user experience above all? Do you lead change and service improvement initiatives while working collaboratively with a wide range of stakeholders? If the answer is yes, then we want to hear from you.

We are looking for a Business Analyst to lead and deliver a transformation roadmap that redesigns and improves student services, using service design and business analysis approaches to create efficient, student-centred processes across the Union.

The role is full time (with part time possibility) and a fixed term contract for 12 months. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office).
 

Duties and Responsibilities

You will lead the delivery of a transformation roadmap to redesign and improve student services across the Union, focusing on creating efficient, user-centred processes that enhance the experience of student leaders and staff. This will involve analysing current ways of working, identifying opportunities for improvement, and balancing quick wins with longer-term change aligned to the academic cycle.

You will work closely with students, staff and stakeholders across the Union to co-design services and ensure they meet real user needs. Using data, insight and feedback, you will prioritise improvements, build engagement, and ensure that systems and tools—working in partnership with IT and Digital—support the delivery of better services.

Alongside delivery, you will help embed a consistent approach to service design and process management, producing clear documentation and building organisational capability for continuous improvement. You will also ensure that all changes align with governance, risk and compliance requirements, supporting sustainable and effective service delivery.

Our ideal candidate will have strong analytical and problem-solving skills, a good understanding of service design or business analysis approaches, and the ability to communicate complex processes clearly to diverse audiences.

For full details on this role, please view the job pack attached below.

Please be aware, we have displayed the full salary range in line with our recruitment policy. New appointments would normally be made at the starting point of the scale.

Interviews will take place between 3rd - 7th August.