Applications and data manager jobs in caterham, surrey
The Impact & Grants Manager will work as part of the Philanthropy Fund team to help guide our high net worth and ultra-high net worth clients in their grant making, revealing to clients the impact their generosity has achieved. Performing thorough and appropriate research on causes that fulfil their giving strategy, you will also empower them to make fulfilling decision summary of the role.
As more wealth passes to the next generation, impact measurement is an increasingly critical aspect of philanthropy, and you will be released to lead the development of this area.
Further to this, the Impact & Grants Manager will give high priority to partner relationships, ensuring transparency and good governance. You will work closely with the Senior Grants Manager, Relationship Managers and Account Managers to provide an excellent team service for our Philanthropy Fund clients.
The Philanthropy Fund is a growing service, and this role is designed to add expertise and capacity to develop its excellent provision. You will have the opportunity to learn multiple aspects of the service, and refine the role over time according to emerging client needs.
As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:
Active membership of local church congregation.
An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.
The client requests no contact from agencies or media sales.
Friends of the Earth is an international community dedicated to protecting the natural world and the wellbeing of everyone in it. We lead campaigns, provide resources and information, and drive real solutions to the environmental problems facing us all.
Are you concerned about the climate emergency? Keen to use your IT expertise to protect the planet for future generations?
We are looking for a Lead Data Software Developer to lead our technical delivery and have oversight of our Data Engineering work.
The role:
You will lead the technical delivery and oversight of our Data Engineering work including the continued development, maintenance, reporting and support of FoE’s data assets.
On a day-to-day basis, you will oversee the management of our data model, including the import, export and integration of data with third parties.
Key Skills and Attributes:
- You will oversee internal and external software development relating to data, using an Agile, iterative approach and seeking frequent customer involvement in changes.
- Lead on the technical aspects of our organisational data strategy, working with stakeholders across the organisation to ensure that data enables our work
- Contributing to data-driven decision-making processes, and collaborating cross-functionally with teams to address complex organisational challenges
- Use software development best practices to ensure the well-managed delivery, maintenance and continuous improvement of our data systems. This includes our CRM, Data Warehouse and data flows to and from other systems and third parties.
- Improving the quality of changing processes through effective code reviews, coaching and training for team members, and ongoing monitoring and rectification of existing processes
The team:
You will be part of the Data and Applications team, consisting of a Data and Applications Product Owner, two Business Application Specialists, yourself and a Data Software Developer. You will assist in developing and delivering the organisational data strategy, supporting projects relating to data improvement across the organisation, ensuring stakeholders and key users are involved in its planning and assisting with the prioritisation of the Data Engineering workload.
For more information please see the job description.
Closing date: Monday 16th June 23:59
Hours: Full time (30 hours over 4 days)
Location: Flexible across England, Wales and Northern Ireland, with ability to attend London office once per quarter for team meetings.
(London salary applicable to candidates who are based in the London office a minimum of two days a week).
Please note we only accept applications via the Friends of the Earth Application System.
We offer a competitive range of benefits, good work/life balance including a 4-day working week with no loss of pay, excellent learning and development opportunities and a vibrant organisational culture.
Our staff body is currently under-representative of People of Colour, LGBTQIA+ people and people with long term conditions or impairments. We are committed to eroding these historic barriers, so as to create a movement in which people from all walks of life see themselves in, and so we particularly encourage you to apply if you belong to one of these groups or sit at multiple intersections of disadvantage. We are committed to the Disability Confident standard and will guarantee an interview to any candidates who declare a disability and who meet the essential criteria for the role.
Friends of the Earth staff who publicly represent Friends of the Earth (including all campaigners) are not allowed to also represent a political party. This is to ensure that there can be no confusion in the minds of the public about Friends of the Earth's party-political independence. Affected staff should also seek permission from the Senior Management Team if they wish to hold a non-public facing official role in a political party. If this is an issue, please do raise this with us as soon as possible.
We are part of an international community dedicated to protecting the natural world and the wellbeing of everyone in it.



The client requests no contact from agencies or media sales.
London - hybrid working, minimum of 40% working each month at our London headquarters
This new and exciting post is key in the development of our growing digital faith and membership team.
This role will lead on the marketing of faith content on digital platforms across the organisation, seeking to maximise opportunities for engagement in discipleship and evangelism, establishing innovative strategies that enable church members and those exploring faith online to deepen their Christian experience.
This role is perfect for someone with passion for digital evangelism, discipleship and Christian community. It will give the successful candidate the opportunity to work with a variety of teams across a large church and charity supporting some of the most vulnerable and marginalised people in society, including those impacted by homelessness, poverty, addiction, modern slavery, unemployment, debt and isolation.
We’re looking for a creative digital communicator with skills in innovative engagement who can help take our vision to the next level.
This is a permanent position based at our new, modern headquarters at Denmark Hill, London, SE5 8FJ. Although employees are expected to attend the office a minimum of 40% over the course of the month, we are open to considering options that meet your needs and the needs of the team.
This role has an occupational requirement that the successful candidate must be a committed and practising Christian and will be in sympathy with the doctrines of, and supportive of, the purposes and the aims and objectives of The Salvation Army.
In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references and proof of right to work in the UK.
For details of how to prove your right to work in the UK please visit the government website and please note that we are unable to offer sponsorship.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.
Benefits:
25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme.
Closing date: Monday 16th June 2025. We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Our mission is based on our faith in Jesus Christ who wants everyone to experience life in all its fullness.





Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This newly created role is part of a strategic restructure designed to strengthen our management team and deepen our impact. As our services have expanded in scope and complexity, we’re dividing a previously broad role Programme Manager) into two part-time positions to bring in more specialist expertise.
As Head of Advice, you will shape the strategic direction of our advice services, ensuring they align with Sufra’s wider mission and are fully integrated into our food aid provision. You’ll be our designated safeguarding lead, support fundraising initiatives and maintain compliance with funder requirements, and lead our efforts to remain a trusted, accredited provider (AQS and IAA).
Working closely with our experienced Advice Service Manager, you’ll also provide strategic oversight of Open ARMs, our programme supporting asylum seekers, refugees, and migrants to access language skills, healthcare, training, and volunteering opportunities—helping them build new lives in the community.
This is more than a job—it’s a chance to lead with purpose, influence real change, and be part of a passionate, values-driven team.
To apply for this role, please submit the following documents by email, by 9am on June 9th.
An up-to-date CV
A short Covering Letter (no more than 2 sides) that answers the 4 questions below.
Equal Opportunities Form
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Marketing & Communications Manager
May 2025
1 Job Details:
Reports to: Director of Finance & Operations
Hours: 28 - 35 hours per week (negotiable)
Location: Home based (with occasional travel)
Salary: c £37,000 (with an excellent benefits package including life insurance and private healthcare)
Start Date Immediate
2. About us:
The UK Cyber Security Council works to bring together stakeholders to build and drive engagement in the cyber security profession, through developing standards and ethical practice, demystifying career routes into the profession and promoting the profession.
In collaboration with multiple UK Government departments and the National Cyber Security Centre (NCSC), our approach is to co-ordinate existing programmes and shape new initiatives, in support of the ambition to make the UK the safest place to live and work online.
We are also a membership organisation, with corporate members, who share our interest in promoting, supporting and developing the cyber security profession.
3. The role:
If you’re successful, you will have a unique opportunity to join a growing organisation at an important phase of its development. This exciting strategic and operational role will enable you to lead on the dynamic marketing and communication approach of an organisation with a very important mission which engages with a myriad of important stakeholders
4. Main Duties and Responsibilities
· To lead the delivery of the organisations marketing and communications (marcomms) strategy plan.
· To lead the development of strategic marketing and communication plans across all programmes, products and services.
· To ensure that marketing and communications across the organisation reflect and align with the UK Cyber Security Councils brand, vision, mission and values.
· To oversee and deal with brand governance issues and to drive, manage and implement marketing solutions and promotions that support agreed brand awareness targets.
· To manage our digital and social media channels and to ensure that all programmes and services are promoted effectively through these channels.
· To write high quality content, briefs, press releases and social media posts as part of our marcomms requirements.
· Working with the leadership team to develop a plan and process for internal communications across the Council.
· To lead on collaboration with licenced bodies and partners on joint marcomms and promotions
· To maintain an awareness of the Council’s strategy and wider cyber security landscape and propose content that will speak to key audiences.
· To update the website content on a regular basis as the window to the organisation.
· To work with internal and external colleagues to agree marketing and communications strategies for each programme and support the delivery of e-marketing and social media campaigns.
· To lead on the delivery of consistent, branded marketing collateral – print and digital in support of identified brand awareness targets.
· To lead on promoting our events management activities working closely with internal and external colleagues.
· To develop and evaluate customer research, market conditions and competitor data to ensure that annual marcomms plans remain refreshed and up to date.
· To work with senior managers to develop annual engagement targets based on
increased engagement and influence.
· To measure and report performance of all marketing activity, assessing against
targets, together with other relevant metrics and analytics.
· To prepare progress reports as required for the Chief Executive and/or Board of Trustees.
· To ensure effective data management concerning members and supporters to ensure that GDPR compliance is maintained at all times.
· To represent the Council in a professional manner and to act at all times in a manner which will not damage its reputation.
· To undertake other tasks from time to time as required by the Leadership Team.
This job description is intended as a general guide to the scope of the post and may change in line with the needs of the service or at the request of the line manager.
5. Person Specification:
5.1 Essential Criteria:
· Experience and willingness to be hands on in content development and production including graphic design of marketing collateral
· Experienced in copy writing, proof reading and editing content
· Experience of content management systems (CMS)
· Experience of working with creative agencies and PR companies
· Excellent written and verbal communication skills
· Experience of using customer relationship management systems (CRM)
· Excellent project management skills
· Attention to detail and driven by high quality outputs
· Ability to work autonomously, work under spikes of pressure and meet deadlines
· Ability to think outside the box, dynamic and innovative
· Experience of managing the social media area including content and campaigns
· A track record of successful programme and organisational marketing
5.2 Desirable:
· A degree in marketing or communications or equivalent
· An understanding of the Cyber Security Profession
· Experience of managing staff, volunteers or interns
· Experience of creating high impact comms design
· Experience of commissioning content from external authors
· Experience working in a professional body context, and/or with committees and volunteers
6. Diversity
We actively encourage applications from a wide range of people from diverse backgrounds to apply for our positions as we are committed to having a team that is made up of diverse skills, experiences and abilities people.
We actively support diversity and inclusion and ensure that all our employees are valued and treated with dignity and respect as we want to encourage everyone in our business to reach their potential.
7. How to apply
Please forward an up-to-date CV, along with a supporting letter (max 2xA4), indicating how you meet the person specification criteria outlined above.
8. Timetable
Closing Date: 06/06/2025
Interview: Week beginning: 09/06/2025
Start Date: ASAP
Important note:
We will be interviewing on a rolling basis and so we may close the recruitment process early if an outstanding candidate is secured. Please do not contact members of the Council directly around this role but use the website’s formal application process. We will not be engaging with other recruiters in relation to this role.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Flexible, UK, United Kingdom
As our Innovation and Digital Experience Manager, you will lead the charge in implementing a test and learn approach to innovation and UX/UI design, to increase income, enhance engagements with our external audiences, and improve supporter stewardship. This role requires a strategic thinker with a passion for innovation and a deep understanding of digital technologies.
Key Responsibilities:
- Advocate for an MVP, test and learn, user experience and design led approach, to help us deliver our mission.
- Identify and evaluate new digital technologies and trends, making recommendations for their adoption.
- Collaborate with stakeholders to implement the innovation framework, delivering products/projects for teams to self-manage.
About You:
- You will be able to demonstrate your experience in a similar digital innovation role, delivering complex initiatives.
- You have strong leadership skills and experience of line-management.
- You are proficient in project management methodologies and innovation frameworks.
- You have excellent problem-solving skills and can think strategically.
- You are a strong communicator with the ability to influence and engage stakeholders at all levels.
Happy to talk Flexible Working: At The Salvation Army we strive to make flexible work arrangements available to everyone. Therefore, for this position, we are open to considering options that meet your needs and the needs of the department. Our flexible options include agile working (a mix of remote and a minimum of 40% Office Based), agile flex (Less than 40% office based), home-based working (irregular office attendance working 1 day or less per month at a Salvation Army site), job sharing and compressed hours (full-time hours condensed into a shorter week).
In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references and proof of right to work in the UK
For details of how to prove your right to work in the UK please visit the government website and please note that we are unable to offer sponsorship.
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.
Benefits:
25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme
Working hours: Minimum of 35 hours per week
Closing date: Sunday 8 Jun 2025
Interview Date: Monday 16th and Friday 20th June
Our mission is based on our faith in Jesus Christ who wants everyone to experience life in all its fullness.





Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy.
About NCVO
We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.
Our membership is made up of over 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.
We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.
About the Transformation directorate
The Transformation Unit comprises the Strategic Review; People, Culture and Inclusion; Technology, Programmes and Innovation; and Data and Insight teams. It will deliver key strategic projects that have a demonstrable impact on the organisational culture, growth and capabilities.)
About the Insights Hub
The Insights Hub sits within NCVO’s Transformation Directorate and acts as the organisation’s central intelligence engine. Bringing together expertise in research, data, performance and CRM, the team supports strategic decision-making through robust research and data analysis. From delivering flagship research projects like the UK Civil Society Almanac to optimising data systems and supporting internal and external stakeholders, the Hub transforms complex data into clear, actionable insights. The Insights Hub ensures that everything we do is grounded in robust evidence and aligned with real-world impact across the charity and voluntary sectors.
About the role
As a Senior CRM and Data Officer, you’ll play a pivotal role in supporting staff across NCVO in making the most of our Customer Relationship Management (CRM) system. Acting as the go-to expert, you’ll provide guidance, training, and technical support to ensure the CRM is used confidently and effectively across the organisation. Your work will help maintain the quality and integrity of our data through regular imports, cleansing, and quality checks, ensuring compliance with data protection standards. You will also be instrumental in driving the adoption of best practices, empowering colleagues with the tools and knowledge to use data efficiently and responsibly.
You’ll also take the lead on developing and managing our Power BI reporting suite, creating impactful dashboards and visualisations that support data-driven decision-making. Working closely with stakeholders, you’ll translate complex needs into clear, accessible insights, drawing from data across Microsoft Dynamics and other integrated systems. Your role will include supporting ongoing CRM development projects, maintaining system integrations—particularly with Business Central—and contributing to a smooth rollout of new features. This is a hands-on, strategic role for someone who thrives on problem-solving, continuous improvement, and enabling others through data and technology.
Equality, diversity and inclusion
NCVO is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities. We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.
If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know. Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview questions will be shared in advance.
NCVO is an equal opportunities employer and we welcome applications from everyone. Charity No. 225922.
How to apply
Please complete both parts of the application, quoting the reference SCDGO(T), and email us.
If you have any queries regarding our vacancies or experience any issues downloading or submitting your application form, please email us.
Benefits for NCVO employees
NCVO offers attractive benefits including:
- 25 days’ annual leave (for full time staff and pro-rata for part-time staff) and office closure between 25 December and 1 January inclusive. After three years' service annual holiday increases to 27 days, and after five years to 30 days, (pro rata for part time staff)
- the option to purchase or sell up to five more days each year
- five days’ volunteering leave (pro rata for part-time staff)
- 2.5 extra ‘wellbeing’ days off during the year
- enhanced pay for sick/maternity/adoption leave
- subsidised gym membership
- season ticket loan
- flexible working, including opportunities to work from home/off site
- monthly homeworking allowance for permanent homeworkers
- monthly office worker allowance for those who have to work from the office on a daily basis
- generous employer pension contribution of up to 8.5% of salary, into our stakeholder pension scheme (linked to employee contribution)
- training and development opportunities.
- The opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
- 24-hour free and confidential employee assistance programme
We’re located a short walk from London King’s Cross station in a modern accessible building, overlooking Regent’s canal.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about helping young people build brighter futures?
Are you a people person with great attention to detail? If so, we’ve got a brilliant opportunity for you to join our team as our Volunteering Development Officer at Young Enterprise.
Who We Are
We’re Young Enterprise – a national charity with a bold mission: to give every young person the skills, confidence, and mindset to thrive in the changing world of work.
For over 60 years, we’ve empowered more than 7 million young people through hands-on enterprise and financial education programmes. Whether it’s launching a student business or learning how to manage money, we help young people develop key life skills—teamwork, leadership, problem-solving, and resilience.
We’re a passionate, down-to-earth team of 90+ staff and 2,000+ volunteers who believe that every young person, regardless of background, deserves a fair start in life.
Why Join Us?
We think Young Enterprise is a great place to work—and we’re proud of our people-first culture. Here’s what you can expect:
- A friendly and supportive team where your voice is heard
- A strong commitment to diversity and inclusion—we want everyone to feel they belong
- Generous holiday allowance and flexible working
- Cycle-to-work scheme, life assurance, and NHS top-up plan
- Ongoing learning and mentoring opportunities
- A chance to directly impact the lives of young people every single day
About the Role
At Young Enterprise, we’re proud to engage thousands of passionate volunteers every year across England and Wales. Together, we empower young people with vital enterprise and financial education skills—delivered in schools, universities, and communities. Volunteers are at the heart of everything we do, and we’re looking for a proactive and enthusiastic Volunteering Development Officer to help us create the best possible experience for them.
You’ll be the first point of contact for new volunteers, ensuring every volunteer’s experience is smooth, well supported and rewarding – from registration through to recognition. You’ll lead on all aspects of our volunteer registration processes, systems, and records, as well as using your expertise in volunteer management to deliver excellent customer service and build effective relationships on a national scale.
You’ll be contributing to upholding high standards and creating a warm, welcoming environment and ensuring our volunteers are supported every step of the way—and in doing so, you’ll help us make a lasting difference in young people’s lives.
You’ll love this job if you are…
- A people person who enjoys building relationships and providing great customer service.
- Passionate about the transformative power of volunteering for young people.
- Organised, self-motivated and with a keen eye for detail.
- Looking to gain broad experience in the volunteering sector, managing the end to end volunteer experience and getting stuck in to make improvements to they way we do things.
Key Responsibilities
- Delivering a seamless onboarding experience, handling queries and providing a warm welcome to new volunteers.
- Supporting and training colleagues on volunteering systems and processes.
- Managing our safeguarding and DBS processes for volunteers to keep young people safe.
- Using our Volunteer Management System (Assemble), ensuring communications are logged and accurate reports are available for monitoring and KPIs.
- Creating and maintaining clear documentation, process and guidance documents so colleagues and volunteers have everything they need at their fingertips.
- Recognising volunteer contributions by coordinating our volunteer rewards and recognition activities.
- Writing inspiring news articles and email communications updates on our Volunteering platform.
- Championing the volunteer journey and actively contributing to team goals that ensure volunteers have a positive and consistent experience.
A few practical things:
- This role is hybrid, involving a mixture of working from home and from our Central London office.
- There will be some limited additional requirements to travel for meetings and occasional expectations to work outside of office hours, such as our annual in person Staff Conference and quarterly evening ‘get togethers’ online with volunteers.
- This role is the equivalent of 3 days per week, however we are flexible to accommodate the regular working hours that work for you, between 9am-5.30pm Monday to Friday.
- Giving our volunteers the best possible experience involves really understanding what they do- so you will be actively encouraged to get stuck in and ‘volunteer’ yourself within our programmes and alongside our volunteers.
Keeping Young People Safe:
At Young Enterprise, safeguarding is at the core of everything we do. We are committed to promoting the welfare of children and vulnerable adults. All successful applicants will receive ongoing safeguarding training throughout their employment and be expected to uphold excellent safeguarding practice at all times.
How to Apply
If you’re ready to help shape the futures of young people, we want to hear from you!
Please send your CV and a cover letter (max 2 pages) telling us why you’re the right person for this role. Applications must be submitted by 23:30 on 20 June 2025. Please note, we are only able to respond to shortlisted candidates, and may close applications before the closing date if we find the right candidate.
Interviews will be held via Teams and may take place before the closing date. Please note, we are only able to respond to shortlisted candidates.
At YE we are passionate and committed to keeping your data safe and secure. Full details can be found in the YE People’s Privacy Notice.
Join us – and help us give every young person the chance to thrive.
We empower young people to discover, develop and celebrate their skills and potential.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The voluntary sector in the UK achieves amazing impact every day for people, society and our environment but it's not always as good at measuring and communicating that impact. That's where you come in....
We are seeking a highly motivated and experienced Impact and Evaluation expert to join our growing team. The role involves managing a portfolio of VCSE clients and providing comprehensive support to their monitoring, evaluation and learning (MEL) needs. The ideal candidate will possess a strong understanding of MEL methodologies, data collection techniques, data analysis, report writing, stakeholder engagement, and a passion for improving social outcomes through evidence-based evaluation.
Charity Fundraising Ltd provides a comprehensive range of fundraising, strategic consultancy and evaluation services to Charities and other not-for-profit organisations. Established in 2000, Project and Programme Evaluation and MEL support has grown to become a core component of our service offer. We work with lots of amazing charities, both local and national, small and large, across the UK, covering themes such as: Homelessness; addiction; youth; community; disability; mental health; minoritised groups; medical conditions; heritage; environment and more.
This is a remote role but candidates must reside in and have the right to work within the United Kingdom. Please note that applications will only be considered where the screening questions are fully completed.
Main Duties:
- Managing a portfolio of VCSE and public sector clients and coordinating projects with colleagues, client staff members and trustees.
- Conducting comprehensive external project and programme evaluations for clients.
- Developing and implementing monitoring and evaluation frameworks at project, programme and organisational level.
- Develop impact reports that clearly communicate organisational outcomes and impact
- Collaborating with client staff and trustees to understand and address their evaluation needs.
- Analysing and reporting on project outcomes and impacts, utilising data analysis techniques to identify patterns, trends, and insights from evaluation findings.
- Plan and lead M&E workshops and training events with clients.
- Collaborating closely with line managers and colleagues to ensure high-quality service delivery.
- Supporting our fundraising clients to enhance their monitoring and impact reporting systems and processes and using monitoring data to feed into project / programme design and development
- Support clients and colleagues to develop consultation tools and undertake consultation with service users, partners and other stakeholders
- Participating in the promotion of the company’s services, including responding to client enquiries, discussing needs and developing proposals
- Research and identify new business opportunities and work with colleagues to develop
- General administrative duties, including maintaining records in line with our Quality Management System (QMS).
- Other duties as assigned by the line manager.
Person Specification:
Essential Qualities / Skills / Experience:
- A successful track record of undertaking voluntary sector project / programme evaluations and developing M&E frameworks.
- Experience of designing and developing monitoring frameworks / tools and undertaking quantitative and qualitative primary research
- Research and analysis skills such as literature review and secondary data analysis
- Ability to chart and visually communicate data and findings in effective and compelling ways
- A team player with a confident manner and a professional, flexible, positive and studious approach to the work.
- A passion for supporting the voluntary sector in the UK to better achieve it’s aims
- Experience in key social issues within the UK
- An ability to quickly develop a detailed understanding of wide ranging and complex topics.
- A high standard of written English with an ability to produce concise and persuasive prose.
- High level computer literacy, for word processing, graphic report layout design, data analysis, record keeping, and web-based research.
- Excellent verbal communication skills.
- Close attention to detail.
- An ability to manage projects with multiple contributors and stakeholders.
- A strong ability to work with data using spreadsheets and other software tools.
Desirable Qualities / Skills / Experience:
- Broad understanding of key health, social welfare and other issues in the UK that the voluntary sector seeks to address.
- Presentation skills and experience in training / mentoring.
- Experience of promoting and selling consultancy services.
- Relevant professional qualifications, memberships and evidence of CPD.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About SPANA
SPANA is the global charity for the working animals of the world. Since our foundation in 1923, we have worked where they work, to support the welfare of working animals, including horses, donkeys, mules, oxen, dogs and camels.
About this role
SPANA’s mission is to transform the welfare of working animals in a world where animals, people and the environment are respected and thrive. This is an exciting time to join us, as we grow and expand our global programmatic work and team.
Our innovative and ambitious 2023-2027 strategy involves scaling our impact while maintaining quality delivery, demonstrating greater value for money and using evidence to influence globally.
The Head of Data Insights and MEAL (monitoring, evaluation, accountability and learning) will lead SPANA’s strategic approach to data, evidence and learning within our Global Programmes Department (GPD). This exciting and pivotal role will oversee the design, collection and analysis of data and insights across our diverse portfolio of international working animal welfare programmes and implementing partners.
This role will suit a strategic and solutions-focused leader with strong international programming experience in developing and delivering robust data systems, and in applying MEAL frameworks that enhance the impact and accountability. A deep commitment to SPANA’s mission to transform the welfare of working animals is essential.
Salary, contract and location
This is a full-time (34.5 hours per week) permanent role. This role is UK based, with regular attendance (approximately 1-2 times per month) in our London office. The salary for this role is approximately £55,000-£60,000, dependent on expereiunce. SPANA is also pleased to offer employees benefits including a generous company pension scheme and health care cash plan.
Further details and how to apply
Please review the job description for full details. To apply, please email a CV and cover letter outlining how your skills and experience meet the requirements of the role. Applicants must have the current right to work in the UK.
Applications will be reviewed on a rolling deadline until the role is filled.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Job Title: Digital Learning Manager
Reports to: Director of Education Training and Events
Line reports: None
Department: Education, Training and Events
Contract terms: Full-time, fixed-term 3 years
Salary: £44,727-£47,568
Location: London-based, with hybrid working
The Royal College of Ophthalmologists (RCOphth) is a membership organisation and the voice of the profession, with over 4,000 members in the UK and overseas. Our role is to champion the specialty, set standards of training and practice, support the personal and professional development of our members and influence change to make a difference to the lives of patients with eye conditions.
Main Purpose
The RCOphth provides education, support and professional development for ophthalmologists of all grades and across all of their roles. It also contributes to education in eye care and ophthalmology for undergraduate medical students and practitioners in other medical specialties and ophthalmic professions. The RCOphth aims for all its audiences to be able to access the ophthalmology education they need, when and where they want it, and in the form most appropriate for the learner and the learning material.
This role is an exciting new opportunity for you to play a leading part in the development and delivery of our digital learning provision.
You will work closely with colleagues and editors/co-editors to ensure that this membership benefit is valued by the membership and external audiences and their experience when using the platform is optimised.
Key Responsibilities
- Management of the INSPIRE digital learning platform (Brightspace)
- Work with Editors, Co-Editors, Instructors and Contributors on the production of high-quality digital learning materials in terms of content, level and educational rigour
- Increase learner engagement and satisfaction
- Develop mechanism to sell INSPIRE to non-members in the UK and the overseas market
- Contribute to the development and maintenance of the RCOphth Digital Learning strategy
INSPIRE Platform
- Provide a skilled helpdesk service to users. This can involve talking users through how to use the platform, and sometimes dealing with difficult technical enquiries that require explanations to non-technical users.
- Manage the progression of materials through the necessary stages of creation and development and ensuring that materials are uploaded onto INSPIRE in a timely manner.
- Develop the functionality of the platform and managing its interaction with other software such as the membership database and collection of payments
Editors/Co-Editors/Instructors/Contributors
- Provide support to Editors and Co-Editors in loading resources onto the INSPIRE platform and integrating them to create learning materials. This will entail formatting and editing text, images and video for house style and grammar whilst maintaining medical/scientific accuracy.
- Checking consent and clearing copyright/licensing permissions for materials used in INSPIRE.
- Organising Editor and Co-Editor meetings and workshops.
- Create mechanisms to obtain user feedback on learning materials and evaluate the platform to direct change.
Communications/Liaison
- Liaise with internal colleagues in the Department, the Communications Team and external stakeholders in relation to the development and promotion of online resources.
- Liaising with College staff from other departments about current and future projects that require support from INSPIRE or will generate learning materials for the platform.
- Liaise with those organising and delivering courses and webinars to record presentations, select and upload materials, and create specific learning pathways for delegates.
- Work with the Education Co-ordinator to design and produce promotional materials for resources.
- Work with e-Learning for Health (e-LfH) on the materials that the College has on that platform and integrate materials onto INSPIRE. This includes attending the Content Provider Group meetings of which this College is a member as well as other meetings as appropriate.
- Create, recruit to and support a Digital Learning Editorial Board which will be responsible, with other stakeholders, for ensuring materials are up-to-date and quality assured for 100% accuracy. Once in place, be the staff contact responsible for the effective running of the Board and relevant processes.
- Be a member of and contribute to the INSPIRE Group (operational group of largely staff) and Digital Learning Subcommittee (members and staff).
- Undertake any other duties related to the job purpose which may be necessary in the work of the team.
Note: This job description reflects the present requirements of the post. As duties and responsibilities change and develop, the job description will be reviewed and be subject to amendment in consultation with the job holder.
Inclusion and Diversity statement
RCOphth is committed to encouraging inclusion, equality and diversity among our staff, and eliminating unlawful discrimination, harassment and victimisation by complying with the Equality Act 2010. We want a working environment where individual differences and the contributions of all staff are recognised and valued. To do this, we will proactively tackle discrimination and disadvantage and ensure that no individual or group is directly or indirectly discriminated against for any reason. We expect all employees to champion and live our values through their work at every opportunity.
Our values are:
Inclusion
- actively welcoming a diversity of experiences and perspectives
- everyone being respected and encouraged to participate regardless of their background or role
Integrity
- being open and honest, demonstrating accountability in all its work
- evidenced-based and transparent decision-making, utilising a range of data, information, expertise and experience
Innovation
- creating novel opportunities to advance and deliver on its aims, anticipating changing circumstances
- actively welcoming fresh ideas and approaches
- fostering a climate of ambition and excellence drawing on expertise from across the College’s communities
Improvement
- being a learning organisation, reflecting on both successes and mistakes
- continuous and sustainable development across all its activities
Person Specification
Knowledge, Qualifications and Experience
- Significant experience working with digital learning, delivered via an online learning platform (such as Brightspace)
- Experience in proofreading and copyediting scientific and clinical documents to strict standards
- Experience of multitasking in a busy role with competing demands and deadlines
- Experience of working independently and autonomously to meet objectives
- Experience of dealing with enquiries from users, including those with limited technical knowledge
Skills and Abilities
- Excellent communication skills both written and verbal
- Ability to work and communicate effectively with a wide range of stakeholders
- Work with a strong focus on quality of service
- Exercises tact and diplomacy
- Demonstrates a flexible and adaptable approach to work
- Close attention to detail
Personal Qualities (Attributes)
- Commitment to equity, diversity and inclusion with an understanding of how this applies to own area of work
- Committed to own continuing professionaldevelopment
- Solution orientated with a drive to find opportunities for improvement and innovation
Staff benefits
We offer a friendly and supportive working environment and make sure our employees are well looked after with a great benefits package, which includes:
Work life balance and family friendly benefits:
- Hybrid working (2 days in the office, 3 from home)
- 25 days of annual leave, increasing to 30 days with length of service (plus bank holidays and office closure between Christmas and New Year)
- One day of paid leave to move house
- Enhanced parental leave
Planning for your future:
- Employer pension contributions are double the employees, up to a maximum employer contribution of 12%.
- Life assurance of 4x of base salary
Career development:
- All staff are offered opportunities for learning and development, in addition to a comprehensive e-learning package
- Study loans
Travel:
- Season ticket loan
- Cycle to work scheme
Wellbeing:
- Summer Fridays (staff can finish 90 minutes early from mid-July to the end of August)
- Enhanced Employee Assistance Programme (with access to free counselling sessions)
- Health Cash Plan
How to apply
Please submit your CV and a covering letter (maximum 2-pages). The cover letter must explain what makes you suitable for the role. Please use the Job Description for reference.
Interviews will be held at our office in Euston on 17 June. Please indicate if you are likely to need any reasonable adjustments to successfully complete this interview.
Applicants must already have the right to work within the UK without restriction. Only shortlisted candidates will be contacted.
The closing date for applications is 9 June.
The client requests no contact from agencies or media sales.
Job Title: Digital Manager
Job Type: Permanent
Hours: 35 hours per week
Department: Membership Engagement Team (MET)
Salary: £39,776
Reports to: Director of Membership, Marketing and Digital
Location: Hybrid – FSRH Office (London Bridge) and home working
Can you help us?
We are seeking a Digital Manager to oversee the FSRH digital infrastructure, ensuring seamless integration across our website Content Management System (iMIS RiSE), member engagement platform (iMIS), and Learning Management System. The ideal candidate will expertly manage digital development initiatives, maintain productive relationships with technology suppliers, and deliver responsive first-line technical support.
With strong content management capabilities, you will ensure all web and LMS content adheres to brand guidelines, implement SEO best practice, and deliver an exceptional user experience. You will also facilitate comprehensive staff training, spearhead strategic digital improvements, and leverage analytics to drive data-informed decisions that enhance both member engagement and organisational effectiveness.
The role:
Team leadership
- To manage the FSRH Digital Team consisting of a Data Manager
Digital platform ownership
- Work closely with the Data Manager to ensure the integration between the website (iMIS RiSE), our Learning Management System and member engagement system (iMIS) continues to work well.
- Plan and support delivery of any development work from a website perspective in close collaboration with staff where necessary and with the website supplier and implementation partner, where necessary. This includes understanding and specifying business requirements sufficiently well for suppliers to quote against and undertake the required development work.
- To liaise with third party suppliers on a regular basis regarding integration between digital platforms including the website (iMIS RiSE) member engagement system (iMIS), LMS and other online products.
- Act as the first line of support for technical issues related to the FSRH website, associated websites, and the Learning Management System (LMS). Collaborate with staff and external developers to identify solutions and escalate issues to external support when necessary.
Website and LMS content
- Create, develop and manage content on the FSRH website and LMS, ensuring all updates align with the organisation’s tone of voice and brand guidelines. Apply knowledge of SEO best practices and user experience principles to enhance visibility, accessibility, and overall content effectiveness.
- Train and support identified staff to use the content management system (iMIS RiSE) and to understand the basics of good website copy. Ensure that content changes are of high standard and good quality.
- Consider user journeys in all aspects of content development and updates, ensuring that navigation and structure support intuitive and meaningful user experiences.
- To ensure processes for regularly reviewing, prioritising and refreshing all web content are maintained and overseen, liaising with teams across the organisation.
- Work closely with the Marketing Team to support key campaigns by providing website support where needed.
Website analytics
- Maintain and manage Google Analytics and Google Tag Manager implementations, using these and additional data sources to monitor website performance, produce regular reports, and deliver actionable recommendations for optimisation and feature enhancement.
- Using website analytics and other tools to understand user behaviour.
Strategic digital development
- Lead the strategic development and continuous improvement of the website to ensure they meet evolving user needs, support organisational objectives, and deliver content more effectively.
- Stay up-to-date with emerging website and digital trends, tools, and technologies, and advise on possible improvements or alternative approaches to digital solutions, particularly in areas such as Artificial Intelligence (AA) and machine-learning.
Other
- To ensure all FSRH digital platforms and associated information adheres to Data Protection laws and current FSRH policies.
You will be:
- Educated to degree level or equivalent by experience
You will have:
- Previous experience in a similar digital management role
- Experience working with website Content Management Systems (CMS)
- Familiarity with Learning Management Systems (LMS)
- Knowledge of user experience (UX) principles
- A basic understanding of HTML
- A strong understanding of SEO, page optimisation, and website copywriting
- Technical understanding of digital systems and platforms
- Creativity in designing engaging, accurate content with a high level of attention to detail
- Experience using Google Analytics 4 and Google Tag Manager
- Experience and understanding of GDPR and its practical application
- Confidence in managing multiple projects and working with stakeholders across departments and seniority levels
- Excellent Microsoft Office skills, with a good working knowledge of Office 365
- Strong and positive communication skills, both written and verbal
- Willingness to work flexibly in response to changing priorities
- Excellent time-management and prioritisation skills
- An interest in sexual and reproductive healthcare (SRH)
NB: In order to fulfil this role, you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.
We will offer you:
- 25 days holiday, with an additional 2 days leave after 2 years of service, and a further 3 days after 5 years.
- Birthday leave day
- Annual Volunteering Day
- Flexible working culture
- Pension and life assurance scheme: 10% employer contribution / 5% employee contribution after successful completion of probation. This also includes access to life assurance at 4x annual salary and an income protection scheme.
- Employee Assistance Programme (EAP)
- Employee discounts portal
- Free Lunch Thursday
- Enhanced maternity, paternity & adoption pay
- Free eye tests
To Apply
Deadline for applications is Wednesday 11 June midday
Interviews are likely to take place on 19 and 20 June 2025
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
We value diversity, promote equality and encourage applications from people of all backgrounds. We are working hard to minimise unconscious bias and your application will be anonymised to support this.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Title Senior Trusts and Foundations Fundraising Manager
Reporting To Director of Income
Location Hybrid, with a minimum of one day per week in the office, and flexibility to attend more often if required. Our office is based in Shepherd’s Bush, London.
Salary £45,000 - £48,000 per annum
Hours of Work 40 hours per week (inclusive of a one hour paid daily lunch break)
Contract Permanent
Benefits
- 25 days annual leave per year, plus public holidays;
- Company electronic devices;
- Enhanced pension;
- Private health insurance after completion of probation;
- Eligibility for a Blue Light discount card
Closing Date: 30th May 2025, 5pm
Job Summary
To contribute to our Income Team's purpose by implementing the Philanthropic income strategy, and working to secure new six figure trusts and foundations through high quality applications and reporting.
Main Responsibilities
- To manage the Philanthropy Officer role, and plan a rolling programme of prospect research for new major donors and trusts and foundations at all levels of funding across the year.
- Developing high quality applications and proposals for potential donors and funders, utilising your strong writing skills.
- Working with the Data Insight Team and Clinical Team to utilise Shout insight and clinical research to develop a strong narrative for MHI services
- Providing effective and successful stewardship and relationship management to a portfolio of high value funders, including annual funder reports and inputting to quarterly funder newsletters and communications.
- Work with other voluntary organisations to maximise joint fundraising when appropriate opportunities arise
- To work with the CEO and Director of Income on the identification, cultivation and stewardship of high value and potential high values supporters across income streams
- As the Senior Fundraising Manager sits within the Income team, the role will build relationships with all members of the team, providing regular updates, working with the Director of Income to share information to the wider organisation and meeting the professional standards of representing MHI to external parties.
- To work with the Philanthropy Officer to continuously improve stewardship processes, working to re-pledge funding, whilst assisting one another in strengthening applications to new potential funders
- To coordinate and maintain relationships with multiple high value funders and assist the Director of Income in creating and maintaining an efficient process for this.
- To work with the Director of Income to coordinate and maintain all contractual relationships. Working with the data team to calendar reporting requirements to ensure proactive stewardship and relationship management.
- To work with Income Team members to ensure all internal reporting is highlighted and processed on a regular basis. This will include updating the organisational CRM for reporting purposes.
- To work closely with the Director of Income and Marketing Team to provide regular communications to funder portfolio
- To undertake regular prospect research to continue to grow the pool of high value major donor and trust and foundation prospects
- To use strong written skills to complete applications for new trust and foundation funding opportunities
- To use strong written and verbal skills to provide written reporting to current funders, whilst organising face to face/virtual meetings for funding updates alongside the Director of Income or CEO
- To develop, review and maintain an efficient and effective record keeping system, including current and archived files and files of a confidential nature, using appropriate paper and electronic systems.
Person Specification
Essential
- Highly developed interpersonal and verbal communication skills in order to deal effectively, efficiently and appropriately with internal and external stakeholders.
- Highly organised to manage a wider portfolio of funders requiring differing reporting and communication
- Highly developed ability to write in a clear and concise manner for external funders and partners
- Well developed ability to collect data from various sources, analyse findings and present them clearly in a way that meets desired outcomes
- Well developed ability to organise and plan own work, identifying conflicting demands and establishing clear priorities in order to meet agreed objectives.
- Well developed ability to undertake primary and secondary research on potential funders, trusts and foundations
- Well developed ability to work with others as part of a team, providing support as required, and building and maintaining effective working relationships with individuals in order to achieve objectives.
- Well developed eye for detail when completing applications and reports for new and current funders
- Ability to work at speed and accuracy with a number of concurrent priorities.
- Ability to deal with confidential information sensitively and appropriately.
- Experience of developing, maintaining and reviewing paper and electronic administrative systems and information systems.
- Commitment to apply MHIs values and behaviours to all aspects of work.
Desirable
- Experience of successfully undertaking a role working with high value philanthropic funders and stakeholders and maintaining professional relationships
- Experience of both face to face and virtual stakeholder meetings with high value philanthropic funders
- Experience of managing a trust and foundation team
This role is subject to eligibility to work in the UK, plus satisfactory right to work and reference checks. We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.
The client requests no contact from agencies or media sales.
Do you have experience in generating and sustaining charitable giving from individuals and nurturing a Friends scheme in the Arts education sector? Are you passionate about choral singing and its power to change the lives of children and young people and can you successfully advocate on our behalf to potential major donors?
The primary focus for the new role is to generate sustainable charitable giving from individuals, maintaining and growing our Friends memberships and developing significant income from major donors. We will also welcome input on stewardship of trusts and foundations if this is also your area of expertise.
We are a leading choral singing organisation and run residential summer courses for children and young people. Our artistic director, Ralph Allwood, founded the organisation 45 years ago, since when over 10,000 young people have benefited from our life-changing courses. Nowadays, around one third of students receive generous bursary support to attend a course and we also work with a range of partner organisations to encourage even more young people from diverse backgrounds to take part in our choral singing courses. We want to secure the future of the organisation and increase the number of students we can support by significantly growing our individual giving.
We are looking for an experienced fundraiser to work up to 2 days per week on a freelance basis to help us move up a gear or two in terms of our fundraising, specifically to develop private giving from our extensive alumni network and the many successful individuals who feel music education at a young age made them the person they are today.
We have an office in central London but the job can be done remotely with occasional meetings with the General Manager, either in person or virtually.
Key information
Position: Head of Development, Friends and Major Donors
Reports to: General Manager
Key relationships: Artistic Director, Operations Manager, Assistant Director Rodolfus Choir, Communications Manager & Artistic Adviser, Chairman and Trustees
Location: Working from home with occasional visits to the office at King’s Place, London and meetings with donors c. weekly
Main goal: To launch our 45th anniversary year development appeal and manage fund raising through individual giving, Friends memberships and legacy donations and pledges, growing our charitable income in line with our strategy.
About this role:
The main duties and responsibilities for the Heads of Development role are as follows:
INDIVIDUAL GIVING
· Maintain and build relationships with our donors, and identify new individuals who would like to see the Rodolfus Choral Foundation thrive
· Use our extensive alumni list to source and maintain donors
· Use contacts from the artistic director and trustees to generate new donors
· Ensure that our top and potential donors are well looked after and researched, passing on key information to the Artistic Director and, where appropriate, arranging meetings between him and our donors
· Organise and co-host special donor events in unique venues
· Plan and help organise membership events for donors
· Help establish a legacy giving scheme for Rodolfus
· Have overall responsibility for reaching individual giving targets
· Ensure that data is accurately kept in our database in line with GDPR, and is harnessed to support our fundraising efforts
STRATEGIC PLANNING & REPORTING
· Develop a five-year Fundraising Strategy
· Set ambitious but achievable targets for each year, within the overall Rodolfus budget
· Contribute new ideas and find new opportunities for fundraising
· Produce quarterly fundraising updates for the Trustees
· Produce a fundraising report for the annual accounts, identifying strengths, weaknesses and areas for development in the Fundraising Strategy
TRUSTS AND GRANT-MAKING BODIES
· Liaise with the General Manager to ensure a coordinated fundraising plan and targets, in keeping with the artistic vision for Rodolfus
· Proof and submit applications and be the point of contact for Trusts and Foundations (this work is currently supported by the General Manager and a fundraising consultant)
GENERAL
· Attend Team and Board meetings as required
· Be a passionate advocate at all times for Rodolfus
· Adhere to all legal requirements relating to the General Data Protection Regulation (GDPR) as well as all other company policies and procedures
· Create a positive work environment, underpinned by the organisation’s values
· The list of responsibilities is not exhaustive and may be reviewed from time to time by the Trustees.
· The appointee may be required to perform duties outside of this as operationally required and at the discretion of the Board.
ABOUT YOU
We are looking for someone who:
· Is able to foster excellent relationships with major donors
· is positive, proactive, hard-working, innovative and ambitious
· is numerate, analytical, organised and has attention to detail
· is friendly, approachable and collaborative
· happy working in a small but dedicated team
· happy to travel regularly when required for donor and team meetings
Essential Criteria:
· excellent interpersonal skills
· experience of developing positive relationships with donors
· proven success in securing major donations
· experience of prospective donor identification and initial approach
· outstanding communication skills, both spoken and written
· experience in budget management
· good attention to detail
· excellent personal organisation and time management
· experience of working efficiently and effectively on their own as well as in a team
· understands the arts sector
Closing date: Midday on 23rd June 2025
Interviews: First round interviews will be held online on w/c 30th June 2025
Second round interviews will be held w/c 7th July 2025
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Title: Advice Services Manager
Responsible to: Operations Manager
Hours: 35 hours per week
Salary: £36,000 - £42,000 FT (depending on experience and qualifications)
Based: Willesden, NW10 2JR; Haringey borough (including Hornsey, N8 9LP) + other locations if required
Contract: Permanent (subject to continuation of funding)
Please Note: DBS check will be required
JOB OVERVIEW
Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? This is an exciting opportunity for someone already working in an advice role and looking to take the next step in their career to join the Brent Irish Advisory Service (BIAS) as Advice Services Manager.
The Advice Services Manager will take the lead on BIAS’s day-to-day advice services, managing a small team of welfare and housing advice specialists to ensure that we provide the highest-quality service to our clients. You will need to have experience of delivering front-line benefits and/or housing advice, strong people skills and the ability to build good working relationships with staff and clients, along with excellent organisational abilities to ensure that casework and projects are delivered on time.
In 2025, BIAS is expanding its successful Brent-based welfare and housing advice service into Haringey borough. The Advice Services Manager will work closely with the Operations Manager to build and develop the new advice service in Haringey, ensuring that we replicate our excellent quality of service, strong record of positive outcomes and loyal client base.
This role will also involve working with the leadership team to help identify areas for future development and support grant applications and reporting, which will give you the opportunity to have a direct impact on shaping the organisation’s future strategy and direction.
If you are an experienced advice specialist and are looking to step up but don’t have all the skills required, please consider applying as we are willing to consider appointing the right candidate as a training and development role.
KEY WORK AREAS AND MAIN DUTIES
Staff management
- Managing a small advice team, ensuring the quality of the advice provided.
- Providing support, supervision and training to staff on the delivery of advice services, ensuring that appropriate advice is provided and casework deadlines are met.
- Ensuring good teamwork and lines of communication between staff and partner organisations.
- Creating a positive working environment in which equity and diversity are promoted and staff can do their best.
Quality and service delivery
- Leading the welfare advice services in both Brent and Haringey boroughs, and contributing to further expansion.
- Maintaining a small personal caseload (approximately one to two days’ work per week).
- Working with the Operations Manager to ensure that BIAS complies with Advice Quality Standard (AQS) requirements.
- Leading on monitoring service delivery, recording outcomes and ensuring efficient allocation of resources.
- Managing all aspects of risk relating to advice delivery, complaints handling, safeguarding and GDPR.
Operational support
- Working with the leadership team as required on operational matters, including planning, strategy for future development and grant applications and reporting.
These are the basic duties required of the Advice Services Manager. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development.
Candidates must be eligible to work in the UK. This role will be based in our advice offices in Willesden and Haringey[1] but there may be some options for flexible working (i.e. one or two days per week).
ABOUT BIAS
BIAS is a local charity which has supported England’s largest Irish community in Brent for over forty-five years. We deliver our support through our welfare advice drop-in service, our active ageing clubs and our Be-a-Friend volunteer scheme. We raise over £2 million in extra income for the most vulnerable every year and have over 3000 attendances at our club services. BIAS has exciting plans for further expansion in 2025 and has a range of medium- to long-term grant funding, including from Ireland’s Emigrant Support Programme.
HOW TO APPLY
To apply, please submit a CV and cover letter. Your cover letter should demonstrate how you meet the essential and desirable criteria for this role (detailed in the PDF job description), with supporting examples.
The deadline for applications is 6th June 2025 but we encourage candidates to apply as soon as possible as interviews may be carried out on a rolling basis.
[1] BIAS is currently running its Haringey advice services from the Hornsey Vale Community Centre, with plans to establish a permanent office in Haringey later in 2025.
The client requests no contact from agencies or media sales.