Applications and database services manager jobs

We are looking for a Senior Supporter Care Manager, this role reports to the Director of Development and Communications.

The successful candidate will have significant experience in a supporter care, supporter experience or donor services environment within the charity sector, with proven experience of managing and developing teams. You will be flexible, able to work under pressure and manage a busy and sometimes competing workload. You will be able to effectively plan, implement, and balance your workload to continuously support Operation Smile UK’s fundraising programme.

Key Responsibilities

Reporting to the Director of Development and Communications, your duties and responsibilities will include, but are not limited to:

Team Leadership & Development

• Lead, develop and motivate the Supporter Care team, fostering a positive, inclusive and supporter-focused team culture.
• Manage and maintain a robust internal call handling and outbound calling training programme — covering inbound supporter care, retention and winback conversations — for both members of the Supporter Care team and across the organisation.
• Ensure internal SLAs are met, overseeing quality through delivery of response times (by channels) and credible and clear communications with our supporters.

Supporter Care & Experience

• Oversee the delivery of high-quality, timely and empathetic responses to supporter enquiries across all channels, including handling complex enquiries, complaints and managing escalations where needed.
• Act as Operation Smile UK’s supporter experience expert, shaping and reviewing supporter-facing content, acknowledgement letters, calling scripts and digital communications to ensure a consistent, high-quality experience across all touchpoints.
• Own the development and review of all supporter-facing communications and internal supporter care materials, ensuring they reflect best practice and deliver a consistent supporter experience.
• Manage and monitor the call review and vulnerable persons programme to ensure high standards are maintained in all telephone interactions, including those involving external agencies.
• Oversee the processing of acknowledgements and problem payments.
• Manage an efficient stock control system to ensure the team maintains sufficient stock to meet fulfilment KPIs.

Supporter Retention & Engagement

• Play a leading role in supporter journey design, engagement and stewardship projects, using supporter insight and feedback to shape and improve the experience at each stage.
• Ensure the supporter experience is considered in all new and existing supporter journeys across the organisation, acting as the voice of the supporter in cross-functional planning.
• Work alongside the Retention and Legacy Fundraising Lead to develop and deliver supporter journeys across all donor segments, including regular givers, high value donors, the core donor base, and legacy prospects and pledgers, providing operational insight and delivering outbound retention and winback calling activity as part of the wider retention programme.

Budget & Performance Monitoring

• Support the development and monitoring of budgets relating to supporter care activity, including response handling costs and supplier spend, working collaboratively with the wider fundraising team to maintain oversight of response forecasts and performance.
• Monitor supporter care and experience performance, analysing feedback, satisfaction data and operational KPIs to drive service improvements.
• Contribute to supporter experience initiatives and transformation projects, supporting the implementation of improved processes, systems and ways of working, and proactively identifying opportunities to enhance the supporter experience.
• Set, monitor and report on supporter response times and service level targets across all communication channels, ensuring the team consistently meets or exceeds agreed standards and identifying areas for improvement.

Data, Processes & Compliance

• Ensure accurate and efficient processing of supporter income and data, overseeing processes including Gift Aid, data handling, reconciliation between systems and daily banking of income received.
• Manage the development and documentation of procedures covering all supporter care processes and data capture.
• Support colleagues in their use of the CRM database and maintain data entry procedures.
• Maintain Operation Smile UK’s commitment to supporter care and data protection, and ensure that policies relating to these areas are developed and upheld.

Cross-Team Collaboration & Partner Management

• Work collaboratively across fundraising, communications and data teams to ensure a consistent, high-quality supporter experience across all campaigns and channels.
• Take a lead in managing relationships and processes with response handling agencies and other external partners.

Interviews will be conducted in person at our office on Monday the 22nd June & Wednesday 24th June. 

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

Location: Remote (Based in England, Scotland & Wales with some travel required).

Salary: £28,665 - £35,280 pro rata (£22,932 – £28,224 actual)

Hours of work: 28 hours (4 days)

Contract type: Permanent

Why work for Kids Matter?

• Generous annual leave – 25 days (plus bank holidays) per year pro rata, with time off between Christmas and New Year's additional to this allowance.
• Remote working contribution – receive £26/month pro rata towards the costs of working from home and/or using a co-working space.
• Access to coaching sessions, training opportunities and our Employee Assistance Programme (a confidential support service for staff).
• Flexible working across weekdays to suit your schedule.

About us

Kids Matter is one of the UK’s fastest growing children’s charities. Our vision is to see every child in need raised in a strong family. Our mission is to reduce the impact of poverty on children through community-based parenting programmes.

Research shows that group-based early intervention parenting groups are the most effective way to support children in need. We train peer facilitators in local churches - the largest voluntary body in the country - to run our affordable, accessible and highly effective parenting programmes, written by Clinical Psychologists. They come alongside parents and carers, building long-lasting community in addition to encouraging confidence and learning positive parenting skills.

We value difference and diversity, and we want our workplace to be built on shared values of equality and mutual trust, with team members representing the wide range of backgrounds and experiences that exist within the UK. We therefore actively encourage applications from people of diverse backgrounds and varied experiences, particularly those who are African, Afro-Caribbean, Asian or part of other minority ethnic communities, who have lived experience of the impact of low-income/low-support circumstances, and who are living with a disability or identify as being neurodivergent.

About the role

The Database and Fundraising Development Officer role involves:

• Working closely with the Communications and Marketing Coordinator and Content Manager to segment data and tailor content accordingly
• Ensuring Kids Matter’s CRM (Beacon) becomes a fit for purpose tool for all things fundraising and marketing.
• Developing an excellent working understanding of GDPR and other such regulations, ensuring Kids Matter complies in how data is both collected and stored.
• Helping develop a structured and sustainable individual giving programme (both one-off and regular)

About you

Are you experienced in working with CRMs? Do you have a good understanding of digital fundraising? Are you a Christian with an active faith in Jesus? Do you have a passion for Kids Matter’s vision of seeing every child in need raised in a strong family?

Then we would love to hear from you!

How to apply

You can apply for the Database and Fundraising Development Officer position by clicking ‘Apply via Website’ and completing a copy of our online application form.

The deadline for applications is 29th June 2026. All successful and unsuccessful applicants will be notified by email.

We also ask for all applicants to submit an Equal Opportunities Monitoring Form, which will be sent to you to complete following the submission of your application. This form will be used for anonymous analysis to ensure our overall recruitment procedures are fair and transparent. It will never be viewed or used as part of the selection process. It is optional to submit this form.

If you would like any application/interview support or you need any reasonable adjustments throughout the application process, or if you would like an informal phone call to ask questions or discuss the role, please contact Katie Washington (HR & Systems Manager).

Please see the job pack for more details on the role and application process.

Key responsibilities:

1. Main Purpose of the Job

• To ensure the panel reflects AvMA’s values and that where possible the panel is managed in line with our strategic plan.

• To manage and oversee the operation of the specialist AvMA clinical negligence panel to include ensuring the qualifying requirements for panel applicants are relevant and up to date and reflect any important medical and legal developments.

• The assessment of panel applications and interviewing of Applicants. Convening meetings of the panel committee, drafting agendas for those meetings and identifying issues to be discussed.

• Identify ways for the AvMA panel application process to become more streamlined, efficient and supportive of lawyers making panel applications. To develop the process to ensure it is fit for purpose, relevant and continues to meet the needs of the public.

• Ensuring the AvMA database of panel membership and special interests is kept up to date. Giving informal advice to solicitors enquiring about panel membership requirements, liaising and meeting with firms as required.

• Travelling and attending key networking events, including AvMA’s three-day (2 overnight stays) annual conference and AvMA annual panel meeting (usually held end Nov, beginning December), engaging with potential AvMA panel applicants, promoting the benefits of accreditation and the junior scheme (Certificates Competence Scheme (CCS)), keeping up to date with medical and legal developments. Speaking at panel meetings and generally to promote the panel.

• Working with the conference department to identify relevant topics for panel meetings and conference events.

• To improve on the current re-accreditation process to make it more streamlined and user friendly for applicants.

• To ensure relevant data from panel applications is captured on the CRM. Regular analysis of panel data, findings shared with AvMA senior leadership team and more widely where appropriate.

• To pursue AvMA’s EDI strategy by considering ways in which the panel can be developed to ensure panel members are as ethnically diverse as possible.

• To liaise with AvMA’s conference department to advise on any training which may be required to strengthen AvMA panel members knowledge and information base.

• To work with the Director Medico Legal services in assessing applications for Certificate of Competence Scheme (CCS) for juniors. To update and work on the Certificates Competence Scheme including organising applicant feedback to ensure this scheme continues to be fit for purpose. To inform and work with panel applicant mentors in strengthening the scheme.

• To deliver on administrative requirements such as quarterly reports for trustees, working with AvMA’s Service Delivery Quality and Outreach Committee (SDQOC) as required to update on continued improvement of AvMA Panel Accreditation Scheme.

• Dealing with queries raised by AvMA Panel applicants and/or juniors who may have had their applications rejected.

• Ensuring AvMA panel template letters and documents are updated

• From time to time speaking publicly about requirements for AvMA panel membership, common pitfalls and how to overcome them as well as other matters relating to panel.

• To consider client complaints about panel members to determine whether the threshold for disciplinary action under AvMA’s Panel procedures is met.

• To manage disciplinary procedure for AvMA Panel members, identify and liaise with adjudicators, prepare documentation, set up the hearing.

• To manage appeals against rejection of an application for accreditation/reaccreditation, liaise with adjudicators.

• To keep on top of any government, regulatory or other policy changes which may affect the way in which patients can access justice, recover damages and seek redress for adverse clinical outcomes, as well as any improvements or impediments to lawyers undertaking this work.

• To develop and grow the AvMA panel accreditation and Certificates Competence scheme membership; to identify cost efficiencies and maximum engagement with AvMA accredited panel solicitors.

• Any other duties associated with the role.

2. Skills and Experience

Administration of the AvMA Panel

The bulk of the administration and management tasks do not require specialist skills; however, assistance is provided by the PA to the CEO when required.

AvMA has a Customer Relationship Management (CRM) driven computer system throughout the organisation, the introduction has been phased and the applicant should be confident enough with sufficient IT skills to onboard the new system. The CRM works with Microsoft Dynamics 365 a data driven software solution which is intended to manage, track and store information. AvMA considers IT to be an ongoing commitment and the new panel accreditation manager should be willing to consider ways in which AvMA can maximise the impact of the CRM to improve services and data collection on key issues identified from panel related activities.

Tasks such as updating and preparing new panel application documents and report forms will require medical and legal input, the panel application interview process will involve discussions about topical medico legal issues and for this reason the post would suit someone who has a legal background, ideally qualified as a solicitor or barrister, preferably with clinical negligence accreditation. A a medical background would be helpful.

Assessment of new applications, interviews and dealing with correspondence

The Panel Accreditation Manager is primarily responsible for the assessment of new panel accreditation applications.

The role of Panel Accreditation Manager would suit someone who has practised as a claimant clinical negligence lawyer who is looking to draw on their expertise and experience in a new role.The successful applicant should be confident in assessing former peers and colleagues in a fair and impartial way.

The nature of this work is such that the Panel Accreditation Manager can come into possession of sensitive information, discretion and respecting confidentiality are key qualities for this role. 

Reaccreditations

Reaccreditation assessments are done internally by the Panel Accreditation Manager, occasionally assistance can be provided by members of the internal panel assessment team.

AvMA aims to make reaccreditations more straightforward for practitioners and the new appointee will be expected to liaise with the profession to understand where they consider the biggest hurdles to reaccreditation lie and to consider how these can be overcome without compromising standards. 

AvMA receives a minimum of 15 applications for reaccreditation per annum, however numbers are usually considerably higher, up to 30 per annum.It is thought that the reaccreditation process could be designed to be more streamlined and user friendly for both the applicant and in house.

Other AvMA Panel assessments

In addition to assessing AvMA panel applications and reaccreditations the Panel Accreditation Manager will need to assess applications from accredited panel members who have changed firms.

Change of firm applications tend to be straightforward if the applicant has been on the panel for some time and is going to a firm where there is another AvMA panel member but the process is more in depth for those going to a firm which does not have another AvMA panel member.  The Panel Application Manager needs to be confident that the new firm can meet the minimum standards and supervision requirements required of a first time panel application. 

There are about 5 applications for changes of firm rising to a maximum of 10 per annum. 

Interim Reviews

From time to time first time applicants may demonstrate that they largely meet the core criteria for AvMA Panel membership but there may be some areas that require improvement.In those cases, AvMA can award the applicant AvMA panel status subject to a review sometime later.The Panel Accreditation Manager is responsible for following up that review and examining progress made.The review is an opportunity to identify if the applicant has succeeded in strengthening the areas of weakness identified.If they have not, they risk losing their AvMA panel status entirely. 

There are about 3 interim reviews per annum, currently not exceeding 6. 

3. Other

• To support the Events Department’s quality initiatives and to suggest continuing improvements where needs arise.

• To undertake other duties commensurate with the post as may be required.

• Deputise for the Head of Events when necessary 

The Organisation: YCS (Cwmni Siarad) was originally set up in 2011 to improve access to and meet the needs of groups traditionally under-represented in taking up psychological therapies, through the provision of accessible, evidence-based therapies and other support.   It has been mainly run by volunteers but is now progressing widening its services to provide facilities for private and contractual counselling support.  Any profits from its activities is used to subsidise the provision of counselling support to individuals who have difficulty accessing counselling services for a variety of reasons.  Apart from the delivery of face-to-face counselling in South East Wales, the organisation provides on-line counselling services throughout Wales.    

Job Purpose: To lead, manage and develop YCS Counselling services, ensuring the delivery of high-quality, accessible and ethical counselling provision. The postholder will support the safe and effective practice of student and volunteer counsellors, overseeing both the client journey and the placement experience to ensure positive outcomes for clients and a supportive, structured development environment for counsellors.

The role requires a strong understanding of the counselling sector, with the ability to work empathetically with a diverse client group, while supporting and guiding counsellors on placement.

As part of a small charity and an NCPS-recognised service, the postholder will adopt a hands-on approach, contributing directly to the day-to-day running of the service, working flexibly as part of the team, and supporting the practical operation of the therapy centre.

Salary: £30,030 pro rota (£18,018 for 21 hours)

Accountable to: Director

Working Pattern: 21 hours per week. Currently the post will be expected to work Tuesday, Wednesday and Thursday (9am – 5pm) at our Therapy Centre including one late shift per week (11am - 7pm).

Objectives:

(i)Ensure the delivery of safe, ethical and high-quality counselling services in line with professional standards (BACP/NCPS).

(ii) Develop and implement processes that improve client access, flow, and outcomes (e.g. waiting times, engagement, completion).

(iii) Strengthen and expand the volunteer counselling programme, including recruitment, retention, and development.

(iv) Embed a culture of reflective practice, continuous improvement, and clinical excellence.

(v) Contribute to the financial sustainability of the service through efficient resource use and support for income-generating activity.

(vi) Build and maintain partnerships with training providers and referral organisations.

(vii) Monitor and evaluate service outcomes to inform development and reporting.

Service Leadership & Delivery

• Lead the day-to-day delivery of YCS counselling services, ensuring a high-quality, accessible and well-coordinated provision.
• Oversee the full client journey, including referral, assessment, allocation, engagement and endings.
• Manage client assessment appointments, waiting lists and allocation to counsellors to ensure timely and appropriate access.
• Maintain a small caseload, including undertaking client assessments and delivering counselling where required, particularly in more complex cases.
• Contribute to the smooth running of the therapy centre, including opening and closing the premises and working flexibly as part of a small team.
• Work collaboratively as part of a small, values-driven team, contributing to a supportive and flexible working environment.

Student & Volunteer Counsellor Support

• Lead on the recruitment, induction and onboarding of student and volunteer counsellors.
• Provide ongoing guidance and support throughout the placement journey, ensuring a positive, structured and professionally enriching experience.
• Act as a key point of contact for counsellors, supporting them with queries relating to client work, processes and placement requirements.
• Monitor counsellor progress, including review of client logs, attendance and placement requirements, and completion of reports for training providers.
• Support counsellor wellbeing and development through regular communication, informal support and signposting where appropriate.

Clinical Quality & Safe Practice (in collaboration with Clinical Lead)

• Support the delivery of safe, ethical and effective counselling practice in line with NCPS (or equivalent) standards.
• Provide day-to-day guidance to counsellors on managing risk, safeguarding concerns and complex client presentations, escalating to the Clinical Lead where appropriate.
• Act as a safeguarding point of contact during operational hours (e.g. when locking up) and ensure concerns are appropriately recorded and escalated.
• Monitor client engagement, endings and overall service quality, identifying areas for improvement.

Service Development & Partnerships

• Support the Director in the ongoing development and growth of the counselling service.
• Build and maintain relationships with counselling training providers to support the recruitment and retention of placements.
• Contribute to the development of systems, processes and policies that improve service delivery and consistency.

Operations, Systems & Data

• Maintain accurate and up-to-date client and service records in line with GDPR and confidentiality requirements.
• Use digital systems (including Microsoft 365 and client management databases) to support efficient service delivery, communication and reporting.
• Monitor key service data, including waiting times, engagement and outcomes, supporting reporting requirements.
• Contribute to the effective administration of bookings, cancellations and client communications.

• Build and maintain relationships with local training organisations to increase volunteer placements.
• Participate in operational duties including opening and locking premises and acting as a safeguarding contact when required.
• Maintain accurate data monitoring, reporting, and record-keeping systems.

Working alongside the other Finance Manager (job-share partner) and the Co-Director, this role is responsible for ensuring the charity’s finances are effectively managed and that financial records are accurate and up-to-date. The postholder will collaborate closely with their job-share counterpart; together, they will be jointly accountable for the smooth operation of the organisation’s financial systems, while maintaining clearly defined areas of responsibility.

This role has a primary focus on the operational delivery of finance functions, including day-to-day processing and book-keeping related to income. It will ensure robust financial controls, accurate record-keeping, and efficient financial processes, supporting Women for Refugee Women to operate effectively and maintain strong financial discipline. 

Location: Old Street, London (Hybrid) * Please note that we are based in a women-only building. 

Accountable to: Co-Director 

Salary and hours: £44,289 - £49,339 pro rata (dependent on experience), 21 hours per week, plus benefits 

Length of contract: Permanent 

Purpose of the role: Working alongside the other Finance Manager (job-share partner) and the Co-Director, this role is responsible for ensuring the charity’s finances are effectively managed and that financial records are accurate and up-to-date. The postholder will collaborate closely with their job-share counterpart; together, they will be jointly accountable for the smooth operation of the organisation’s financial systems, while maintaining clearly defined areas of responsibility.

This role has a primary focus on the operational delivery of finance functions, including day-to-day processing and book-keeping related to income. It will ensure robust financial controls, accurate record-keeping, and efficient financial processes, supporting Women for Refugee Women to operate effectively and maintain strong financial discipline. 

Key responsibilities

Finance Administration 

• Together with the Finance Manager (Strategic) and the Co-Director, ensure that the charity’s finances are well managed and accounts are kept up to date. 

• Maintain overall responsibility for accounts receivable, and support the Finance Manager (Strategic) with accounts payable.

• Working together with the Finance Manager (Strategic), ensure all income and expenditure is entered onto the electronic book-keeping system (currently Quickbooks) accurately and in a timely manner, and assigned to relevant funds in accordance with funders’ requirements and restrictions.

• Ensure all donation details are correctly entered into the Donorfy fundraising database. 

• Ensure imported data in the accounting systems reconciles accurately with recorded transactions, and produce bank reconciliations as needed. 

Finance Management 

• Implement and monitor day-to-day financial controls, ensuring all processes meet audit and internal control standards. Ensure proper document storage, coding and audit trails for all transactions. 

• Support the Finance Manager (Strategic) in reviewing and updating operational finance procedures and ensuring organisation-wide compliance. 

• Working closely with the Finance Manager (Strategic) and the Co-Director, support improvements to finance systems and workflows. 

• Act as a bank signatory where appropriate.

Income Management 

• Ensure that all grants and other income due to the charity are received and managed in line with funder conditions and restrictions. 

• Issue and track invoices to ensure all income owed to the charity is collected promptly. 

• Ensure all cheques / cash income received is deposited into the current account in a timely manner. 

• Support fundraising and individual giving colleagues by providing accurate, timely financial information on a weekly basis to strengthen donor stewardship and reporting. 

• Maintain accurate records of gift aid declarations made. Prepare and submit regular Gift Aid claims to maximise eligible income. 

• Maintain accurate records of gift-in-kind and pro bono donations, organisational assets and restricted funds. 

• Ensure all income is recorded consistently across both the financial system and the fundraising database, working closely with the Individual Giving Manager to ensure alignment and information flow. 

Operational Reporting & Support 

• Provide financial administration support across the organisation, including for delivery teams and fundraising colleagues. 

• Work closely with the Finance Manager (Strategic) to ensure accurate information flows between operational processing and financial planning/reporting. 

• Provide responsive support to staff, helping them navigate finance processes confidently and consistently. 

• Support the Finance Manager (Strategic) to prepare quarterly financial updates and Management accounts, as well as annual financial statements. 

• Support the Finance Manager (Strategic) and Co-Director with payroll, pension reports and human resources management when required. 

• Attend the quarterly Finance & HR committee meetings and contribute to preparing papers as needed. 

General 

• Undertake any other duties commensurate with the post.

• Support wider organisational activities as needed, including on occasion in the evenings or at weekends. 

• Meet regularly for line management, supervision and appraisal with the Co-Director. 

• Identify own training needs and undertake relevant training and development, approved by the Co-Director. 

Carers’ Resource is delighted to be able to advertise a new role to support carers and those they care for. We are seeking:

Senior Trust & Grant Fundraiser

Salary: up to £33,000

Permanent full time post (part time considered for right candidate)

Location: Hybrid working with part of week spent at one of our offices: Shipley, Harrogate or Skipton

We are seeking an experienced and motivated Senior Trust & Grant Fundraiser to lead and grow our charitable income from trusts, foundations and grant-making bodies.

Reporting directly to the CEO, you will play a key strategic role in securing sustainable funding, both restricted and unrestricted, that enables Carers’ Resource to enhance, expand and support our existing services and allows us to invest in organisational infrastructure, website and digital technology.

The successful candidate will have a proven track record of personally securing at least £200,000 per annum in trust and grant income and will be confident developing compelling funding applications, building long-term funder relationships, and identifying new income opportunities.

This is an exciting opportunity for a skilled fundraiser who is passionate about making a difference and wants to contribute to the growth and impact of a respected regional charity.

Key Responsibilities

• Develop and implement a trust and grants fundraising strategy aligned with organisational priorities.
• Research and identify suitable trust, foundation and statutory funding opportunities.
• Prepare high-quality, persuasive funding applications, proposals and expressions of interest.
• Secure a minimum of £200,000 per annum in trust and grant income.
• Build and maintain strong relationships with funders, partners and stakeholders.
• Manage the full grant cycle including applications, monitoring, reporting and stewardship.
• Work closely with the CEO and senior leadership team to develop funding priorities and project budgets.
• Collaborate with operational teams to gather impact data, case studies and outcomes.
• Maintain an accurate pipeline and reporting system for funding applications and deadlines.
• Produce timely and accurate reports for funders demonstrating impact and outcomes.
• Monitor fundraising trends, sector developments and funding opportunities relevant to carers and community services.
• Support the development of partnership and collaborative funding bids where appropriate.
• Ensure compliance with fundraising regulations and best practice.

Person Specification

Essential

• Demonstrable success in securing trust and grant funding, including a proven track record of personally generating at least £200,000 annually.
• At least 3 years experience of writing successful funding applications to trusts, foundations and statutory funders.
• Excellent written communication and bid-writing skills.
• Strong relationship management and stakeholder engagement skills.
• Ability to manage multiple funding applications and deadlines effectively.
• Experience of developing fundraising pipelines and income strategies.
• Strong analytical and budgeting skills.
• Ability to work independently and collaboratively across teams.
• Passion for supporting carers, vulnerable people and local communities.
• Proficient IT skills including Microsoft Office and CRM/database systems.

Desirable

• Experience working within the charity, health or social care sector.
• Knowledge of issues affecting unpaid carers and vulnerable communities.
• Experience of reporting to senior leadership teams and trustees.
• Understanding of monitoring and evaluation frameworks.

Personal Attributes

• Proactive and self-motivated
• Highly organised with strong attention to detail
• Strategic thinker with a creative approach to fundraising
• Compassionate and values-driven
• Professional, resilient and adaptable

What We Offer

• Opportunity to work for a respected and impactful Yorkshire charity
• Flexible and hybrid working opportunities
• Supportive and collaborative working environment
• Ongoing professional development
• Generous annual leave entitlement
• Pension scheme

Equality, Diversity & Inclusion

Carers' Resource is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. We are committed to creating a workplace where everyone feels valued, respected and supported.

Closing date for applications: Monday 15th June 2026

Email your application, including a covering letter explaining your fit to the role and CV.

Or apply directly via our website

Supporter Services Assistant

Up to £25k pro-rata £14,285.71 for 20 hours per week, plus 8% employer pension contribution
Part-time (20 hours per week, Wednesday - Friday)
Hybrid – 1 day per week in Godalming, Surrey
Permanent role

Are you passionate about animal welfare and love delivering excellent customer service? Do you take pride in your attention to detail and enjoy working with systems and processes? Are you looking for flexibility in your work life? If so, we’d love to hear from you.

At the League Against Cruel Sports, we’re working towards a kinder society where animals are no longer persecuted in the name of ‘sport’. We’re looking for a Supporter Services Assistant to join our friendly and committed Fundraising team.

This is a vital role that supports our incredible supporters — whether they’re making a donation, updating their details or asking about our campaigns. You'll be the first point of contact for many of them, helping to deliver a warm, professional and efficient experience by phone, email and post.

You'll also support the team with accurate data entry, payment processing and the day-to-day running of our supporter database, helping to ensure every gift and action is recorded and acknowledged appropriately.

Our motto is “dialogue, not monologue” — we value every conversation with our supporters, and you'll be instrumental in making sure they feel heard, appreciated and part of our movement.

Key responsibilities:

· Responding to supporter enquiries by phone, email and post

· Processing donations and setting up direct debits

· Maintaining and updating supporter records using our CRM systems

· Sending thank you letters and supporter communications

· Supporting data imports, exports and database hygiene

· Handling supporter complaints with care and professionalism

What we’re looking for:

· Experience in customer or supporter care

· Excellent written and verbal communication skills

· Confidence using databases and Microsoft Office

· Strong attention to detail and a high level of accuracy

· Empathy for supporters and a commitment to our cause

· A calm, friendly and solutions-focused approach

Experience with Raiser’s Edge or similar CRM systems is helpful, but not essential – we’ll provide full training.

Why join us?

You’ll be joining a values-driven charity with a long and proud history of campaigning, protecting wildlife and exposing cruelty.

We offer a flexible, supportive working environment with 28 days of annual leave pro rata (in addition to the public holidays and rising with service) and flexible working arrangements.

Additionally, our benefits package includes a generous employer contribution of eight percent towards your pension scheme and discounts on shopping, electronics, hospitality and leisure.

Most importantly, working at the League gives you the opportunity to make a real difference for animals. Find out more about working at the League.

The League Against Cruel Sports is committed to inclusivity and diversity, and we welcome candidates from all backgrounds to apply.

Ready to make a real difference? Don't wait - apply now! We're looking to fill these positions quickly and will be reviewing applications on a rolling basis. To apply, please submit your CV and a covering letter. Together, we can redefine what is acceptable and create a better world for animals.

Sight Scotland is Scotland’s leading charity providing specialist care, education and research for people with vision impairment. The charity has been in existence for over 230 years, and offer a variety of services in the community as well as education, transcription into alternative formats and residential care for adults and children. Their vision is of an inclusive Scotland where people of all visual abilities have the opportunity to thrive. To achieve their mission they are looking for a Fundraising Manager focused on trusts and grants who will cultivate a pipeline of opportunities and ensure an excellent funder experience, to provide Sight Scotland with sustainable income.

The Fundraising Manager – Trusts is responsible for developing trust income. There is a robust pipeline in place, and huge scope to look beyond the pipeline and work with the service delivery teams to identify new funding opportunities. This role will focus on larger funding bids, and exploring the potential for funding for Sight Scotland Veterans. The role supports the organisation’s purpose to make a significant impact on the lives of people living with visual impairment in Scotland by maximising fundraising income to deliver brilliant services and create a positive impact on our ability to deliver for the long term. 

This specialist manager role would suit someone who is already operating at a senior trust fundraiser level, or someone who can demonstrate experience of developing a trust and grants pipeline, creating compelling applications and directly delivering income success.This role will line manage a Trusts Fundraiser (a brand-new post to Sight Scotland), so this could be the ideal opportunity for someone looking to take on people management for the first time.

Whats on offer

• Hybrid, working from Edinburgh office for 1-2 days a week

• 37 days leave pro-rata (inclusive of bank holidays) 

• Contributory pension scheme – up to 12% employer contribution 

• Enhanced policies

Application notes 

Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.

To progress your application, please contact THINK Recruitment to organise an informal screening call. Please note, we cannot shortlist candidates who have not had a screening call so please allow enough time to have a call before the closing date.

Closing date for applications: Midnight Monday 8th June 

Interviews are expected to be held on Wednesday 17th June 

Would you like to make a lasting difference in the lives of children affected by domestic abuse? Join an award-winning trauma recovery service provider that is passionate about making a positive difference to the lives of children and families.

Bounce Back for Kids (BB4K) is a lifeline for children healing from the trauma of domestic abuse. We’re looking for a new Assistant Support Worker to join our team – helping guide children and families on their recovery journey.

Position: Bounce Back for Kids (BB4K) Assistant Support Worker

Location: The role is based in our Reading office with hybrid flexible working arrangements to provide for working at home and in the office. The role requires frequent travel across Reading, West Berkshire, Wokingham, South Oxfordshire and Vale of the White Horse to support our service users.

Contract: Permanent part time – 22 hours per week, weekdays. We’re open to discussing working patterns that match both your needs and our service delivery.

Salary range: £15,387 - £16,447 pro-rata per annum (full time equivalent range £25,878 - £27,661 per annum) 

About the role:

The Assistant Support Worker will work across the BB4K service. Following training they will support the service through groupwork, assessments and, subject to development, hold a small case load providing one to one support work.

The objective of the role is to develop the necessary skills and knowledge to enable service users make positive changes in theirs and their children’s lives and reduce the likelihood of further trauma.

About you:

A successful Assistant Support Worker will need personal, professional or academic experience of support work for people experiencing domestic abuse, and an interest in / experience in supporting vulnerable children and families.

If this sounds like you please visit our website and apply today to join a collaborative and dedicated team who are part of something truly meaningful.

We welcome applicants from diverse backgrounds, including those with personal lived experience of domestic abuse or from underrepresented communities, who meet the essential role requirements.

Closing date: Tuesday, 09 June 2026 at 9am

Interviews are likely to be held on: Friday, 05 June and Friday, 19 June 2026

Early applications are encouraged as we may review and appoint on an earlier basis if a successful candidate is secured.

Other roles you may have experience of could include: Trainee Support Worker, Assistant Family Support Worker, Children’s Assistant Support Worker, Assistant Domestic Abuse Worker, Assistant Recovery Worker, Assistant Support Worker, Teaching Assistant, Emotional Literacy Support Assistant (ELSA), etc.

Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards.

Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.

All opportunities with PACT are based in the UK.

We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.

We are looking for a CRM Specialist to maintain and develop Blood Cancer UK’s CRM, ensuring high-quality, reliable and compliant data that enables teams across the organisation to deliver against our strategy. You will play a key role in improving data integrity, managing data flows, and strengthening the systems and processes that underpin supporter engagement, fundraising activity and reporting. Working closely with colleagues across ICT, Data and Innovation, Fundraising, Supporter Relations and Finance, you will help ensure our CRM is effective, well-governed and continuously improving.

The successful candidate will be confident working with relational databases and CRM systems, with strong SQL and Excel skills and a keen eye for detail. You will combine technical expertise with a problem-solving mindset, supporting users across the organisation, troubleshooting data issues, and identifying opportunities to improve processes through automation and better ways of working. You will also contribute to documentation, governance and training, helping build confidence and capability in CRM use across teams.

Regular travel to our London office will be required, typically once per month or as the role demands.

We welcome applications for part-time or full-time working patterns. The minimum part-time hours for this role are 21 hours per week, with 28 hours also available, up to full-time. Please clearly state your preferred working hours in your cover letter.

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.

We are looking for an experienced and highly organised grant manager with exceptional communication and relationship building skills, to manage all aspects of grants from The Christie Charity to the NHS Trust.

The role will take responsibility for collating project information and supporting internal teams to communicate and demonstrate project impact and ensure accountability to our external partners and audiences.

This is an exciting time to join The Christie charity as we embark on a period of transformational growth with the launch of key capital appeals enabling us to see a real step change in our income. We are looking for dynamic individuals to join our successful fundraising team at this exciting time.

We are looking for an experienced corporate fundraising manager with demonstrable success in building relationships and maximising income from corporate supporters, sponsors and prospects. The role will lead on securing new business partnerships and developing a varied portfolio of exciting opportunities and events.

This is an exciting time to join The Christie charity as we embark on a period of transformational growth with the launch of key capital appeals enabling us to see a real step change in our income. We are looking for dynamic individuals to join our successful fundraising team at this exciting time.

Project Manager (Cascade Wellbeing Project)

Part Time – 21 hours (3 days) per week

Salary £24,000 (£40,000 FTE)

We are seeking a Project Manager to deliver the Cascade Project – a partnership between the St Benedict’s Centre and the Diocese of Rochester. The project aims to develop a programme of initiatives and interventions to support frontline church leaders (lay and ordained, including Headteachers of church schools) with their wellbeing.

The project has been under development for the past year. The Project Manager will lead the project from development to implementation. Funding has been committed by the Church Commissioners for the first 4 years of the implementation period.

The Project Manager will provide overall leadership for the Cascade project, taking responsibility for setting culture and strategy and vision, developing strong and successful relationships with key external partners, delivering an imaginative programme (in person and online) to support the wellbeing of lay and ordained church leaders (including Headteachers of Church Schools) in the Diocese of Rochester and beyond, and ensuring that there are sufficient resources available for Cascade to flourish.

Candidates should have experience of leadership in a church setting with project management experience.  You should have an understanding of wellbeing issues for frontline workers and knowledge of a variety of therapeutic processes and other interventions.  You will have excellent organisational and communications skills.

Please see the attached Job Description for a full list of responsibilities, which include:

· Developing a clear vision and strategy for the project, ensuring that all necessary resources are in place for the project to flourish

· Developing, delivering and sustaining an imaginative and adaptive programme of interventions to support the wellbeing of lay and ordained church leaders, including workshops, peer support, therapy, counselling, one-to-one support, coaching, conferences, retreats, speakers on specific topics, etc

· Responsibility for building strong and effective relationships/partnerships with external stakeholders

Please note that we are advertising this role in parallel with the role of St Benedict’s Centre Warden. While the two roles are distinct, they are inter-related. We are open to flexing both appointments where one person is interested in holding both part-time roles together.

What we can offer:

· Flexible working, Hybrid working and TOIL

· Generous holiday entitlement

· Contributory pension scheme

· Access to an Employee Assistance programme

This is an employed post, if you are an ordained candidate wishing to remain a member of the clergy pension scheme, please contact us for a discussion about salary and pension.

The St Benedict’s Centre is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders and volunteers are expected to share this commitment. 

The wider a group’s diversity, the smarter, wiser, and more compassionate and creative its decision making becomes. We are committed to the Diocese of Rochester’s aim to achieve diversity by seeking UKME/GMH colleagues and those from a wide-range of backgrounds, to help create a culture of inclusion and belonging.

Closing date for applications: Friday 12 June

Interviews will be held: Wednesday 1 July

We are excited to be supporting St. Lukes Hospice (Basildon & District), to find a part time Supporter CRM & Data Manager.

This is a hybrid role based at the peaceful countryside Thurrock Hospice site in Essex, with 22.5 hours (3 days) per week, working pattern can be discussed. (£18,034.28 - 23,393.39 depending on experience)

The Charity
A passionate and collaborative hospice, dedicated to working in partnership with the community and committed to providing high quality, safe and supportive specialist palliative care services.

You would be joining an inclusive and supportive team with access to employee benefits that include:

• They offer 30 days holiday plus bank holidays.
• Various discount cards and subsidised meals to helping give you access to healthy food options.
• A pension scheme with Scottish Widows.
• Organised social events every quarter and special events.
• Free parking.

The Role
Development, management and review of processes and procedures for all fundraising income and data across on and offline platforms.

Management and development of the Hospices supporter CRM (Donorflex), leading the relationship with the CRM provider and other data management suppliers.

Development and implementation of appropriate CRM training and reference materials for the Hospices CRM users.

Management of the fundraising and marketing data selection function.

Management of the teams reporting and insight function, ensuring provision of necessary reports, insights and learning to support future income.

Work with key colleagues across the organisation to support the wider Hospices Data Strategy and development of our data architecture.

Line management, development and provision of professional support and guidance to our Supporter Data Officers and volunteers.

The Candidate
Experience of CRM database management with excellent knowledge of CRM databases.

Experience of managing income and data processes and reconciliation.

Experience of working with data for marketing purposes, including compliant handling of communication preferences and building marketing data selections.

Experience of undertaking data analysis and presenting in appropriate formats to inform business decisions.

Demonstrable knowledge and understanding of data protection legislation and industry-specific regulation and experience of ensuring compliance within processes and working practices.

IMPORTANT NOTE

Please note applications are being reviewed at the end of May. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.