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“Providing free, independent, confidential and impartial advice”
Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.
Generalist Advice Worker/Advice Session Supervisor or Trainee position
Salary scale: SO1 - £38,585 to £40,514 per annum
Full-time: 35 hours per week
Term: Permanent
Post funded by Southwark Council
This post is advertised as an exciting opportunity for an experienced Advice Session Supervisor (A.S.S) to consolidate their skills and experience or as a development opportunity for an advisor to train to become an A.S.S within six months of starting in post. If applying as a trainee the starting salary will be on NJC Scale 6 - £35,689 for the first six months whilst undertaking the training.
The post holder will be required to work across all of our offices and outreaches in Southwark according to operational needs.
The role includes:
To be successful you will need:
Closing date: 9.00 am Monday 7 September 2026
Interviews: Wednesday 9 September 2026
We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.
Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
Overview of Role:
The Apprenticeship Programme Administrator plays a vital role in supporting the delivery of Church Army’s Youth Ministry Apprenticeship Programme. Working alongside the Apprenticeship Programme Lead, you will ensure the smooth day-to-day administration of the programme, helping apprentices, employers, tutors and training partners work together effectively.
This is a varied and rewarding role. You’ll coordinate programme activities, maintain accurate records, support communication across multiple organisations, organise events and residentials, and help monitor learner progress. Your work will ensure apprentices receive an excellent experience from recruitment through to completion.
The Apprenticeship Programme Administrator plays a vital role in supporting the delivery of Church Army’s Youth Ministry Apprenticeship Programme. Working alongside the Apprenticeship Programme Lead, you will ensure the smooth day-to-day administration of the programme, helping apprentices, employers, tutors and training partners work together effectively.
This is a varied and rewarding role. You’ll coordinate programme activities, maintain accurate records, support communication across multiple organisations, organise events and residentials, and help monitor learner progress. Your work will ensure apprentices receive an excellent experience from recruitment through to completion.
Please see the job pack for the full job description and person specification.
Salary: £13,114 per annum (£26,228 pro rata)
Hours: 18.75 hours per week (0.5) with some weekends and flexibility as required.
Pension: Church Army is an auto enrolment pension employer. You will be assessed under pension auto enrolment criteria.
Annual Leave:123.75 hours paid leave per annum, including bank holidays. (FTE 25 days plus bank holidays). Some days are compulsory leave over Christmas when the office is closed.
Contract:Part-time, Fixed Term
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Application Deadline:Monday 31st August 2026
Interview Date: Wednesday 9th September 2026
We want everyone everywhere to encounter God’s love and be empowered to transform their communities through faith shared in words and action.

The client requests no contact from agencies or media sales.
Hope for Justice is seeking an experienced and enthusiastic professional to join our team as an Independent Modern Slavery Advocate® (IMSA®) (Trainee) to join our Advocacy team and work within the IMSA® model pilot. This is an in-role trainee position which requires successful completion of the IMSA® PG Certification in order to progress to the full IMSA® role.
Since September 2025, the IMSA® Model Development Project has been pioneering a national pilot. Hope for Justice is working in partnership with 14 other organisations, together employing 28 IMSAs® and Senior IMSAs® who are working alongside adult survivors of human trafficking. Hope for Justice leads the central IMSA® Model Hub within the pilot, supporting IMSAs® and their employing organisations throughout the UK.
To achieve our collection aim of a standardised national model of accredited independent advocacy for adult survivors of modern slavery, all IMSAs® are required to successfully complete the IMSA® PG Certification with St Mary's University. This opportunity will fully fund and support you to complete the IMSA® PG Certification, whilst working as a Trainee IMSA®. Upon successful completion, you will progress into the full IMSA® role. Throughout your training we will support you in the following ways:
·Released in-work time for PG Certification attendance and study
·Reduction in caseload and/or complex cases
·Additional supervision and support for casework
IMSAs® work alongside survivors to help them understand their rights and to navigate the complex systems and support services available in the UK. By working with an independent advocate, survivors can overcome barriers and make informed decisions about their recovery.
This is a UK-based role within our UK Advocacy Team and a fixed term contract until December 2027 (in line with IMSA® Model Pilot timeframes).
This role is an exciting opportunity to contribute to the delivery and the development of a national pilot working towards a shared goal of every survivor of modern slavery and human trafficking having access to an Independent Modern Slavery Advocate®.
Requirements
1.Provide independent advocacy for survivors of modern slavery/human trafficking in the UK
2.Provide advice to professionals and individuals, building effective and collaborative relationships with other organisations and deliver training and information on modern slavery and human trafficking
3.Risk Management and escalation:
4.Data Management:
5.Team Member:
6.Learning and Development:
7.For all roles:
Key Result Areas
We expect all our employees to understand and uphold the standards outlined in the Hope for Justice Safeguarding policies, acting with due care and attention to safeguard the wellbeing of anyone that encounters our work and reporting concerns if they do arise.
As part of Hope for Justice/Slave Free Alliance, you will benefit from an excellent package including:
Role Details
Job type: Full time
Salary: £28,500 pa, salary will increase to £30,000 upon successful completion of the IMSA® PG Certification
Closing date: 26th August 2026
Location: Hybrid – within UK, with travel to Manchester when required
All offers of employment will be subject to satisfactory references and appropriate screening checks, which include criminal records checks, in line with our Global background checks policy – to view this please click here. Hope for Justice participates in the Inter Agency Misconduct Disclosure Scheme. In line with this scheme, as part of the referencing process we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
Personal data of the selected candidate(s) may be transmitted to INTERPOL for a security check for the purpose of identifying threats the candidate could pose to children and vulnerable persons in regard to a sexual exploitation, sexual abuse and/or sexual harassment offences.
We would like to inform you that due to the high number of applicants we receive, we regret that we are not able to respond individually to all applicants. Only shortlisted candidates will be contacted for further steps in the selection process, thank you for your understanding.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role
The Senior Programme Coordinator will support the development and delivery of SEO London’s apprenticeship programmes.
The post holder will develop a strong understanding of SEO London’s programmes, the industries we support and the needs of our students and partner organisations.They will use this knowledge to deliver projects, respond to stakeholder needs and provide a professional and supportive participant experience.
The role has three core areas of focus:
· Delivering high-quality apprenticeships programmes, projects and events
· Building trusted relationships with students, schools, partner firms and other stakeholders.
· Using data, feedback and evaluation to improve programme delivery and demonstrate impact.
This is a hands-on delivery role with responsibility for independently managing defined programme workstreams and projects from planning through to evaluation.
The successful candidate will be expected to create structure, manage competing priorities, anticipate delivery challenges, and resolve routine issues without requiring detailed day-to-day direction. They will understand when to make decisions independently and when a significant risk or issue should be escalated.
The rolewillsit within SEO London’s Apprenticeships Team, and support thedevelopment, preparation anddelivery of two new keyinitiatives:
· Plan A (Year 12-13): An 18-month apprenticeship support programme for Schools Leavers pursuing Higher-Level Apprenticeships across SEO London industries.
· Schools Alumni: A dedicated post-Schools community that keeps participants connected to SEO London, supports diverse progression pathways, and enables long-term tracking and engagement.
As these initiatives continue to develop, the post holder will contribute ideas, identify improvement and help establish effective and consistent delivery processes.
Key Responsibilities and Accountabilities
PROGRAMME AND PROJECT DELIVERY
· Take ownership of defined apprenticeship programme workstreams, projects and events from planning through to delivery and evaluation, ensuring agreed outcomes, deadlines and quality standards are met.
· Develop and maintain clear delivery plans, coordinate resources and stakeholders, and proactively identify and resolve delivery risks or issues.
· Facilitate engaging programme sessions and provide appropriate one-to-one coaching and support to students.
PARTICIPANT & STAKEHOLDER MANAGEMENT
· Act as a key point of contact for students, schools, partner firms, volunteers, internal teams and third parties, providing clear, responsive and professional communication.
· Build trusted relationships, understand different stakeholder needs and use sound judgement to manage expectations, resolve routine issues and escalate significant concerns appropriately.
· Represent SEO London confidently and professionally at programme, school, partner and external events.
QUALITY, DATA AND IMPROVEMENT
· Maintain accurate and timely programme, participant, partner, event and volunteer records within the CRM, ensuring high standards of data quality, confidentiality and compliance.
· Use programme data, feedback and evaluation findings to assess impact, identify improvements and make practical recommendations that strengthen the participant and partner experience.
Person Specification
We are looking for an experienced programme professional who can combine strong project coordination with excellent stakeholder management and a genuine commitment to supporting young people.
The successful candidate will be proactive, organised and comfortable taking responsibility for complex activities. They will be able to create structure in a developing environment, manage competing priorities and make sound day-to-day decisions.
Direct experience within the apprenticeships sector is desirable but not essential.
Essential Skills and experience
· Experience of coordinating programmes, projects or events from planning through to delivery and evaluation.
· Strong organisation and time-management skills, with the ability to independently manage competing priorities, deadlines and defined workstreams.
· Experience building effective relationships with students, schools, employers, partners or other internal and external stakeholders.
· Strong written, verbal and interpersonal communication skills, including the confidence to facilitate sessions, present information and handle stakeholder queries professionally and empathetically.
· Experience using CRM systems, databases and Microsoft 365 to maintain accurate records, analyse information and produce reports or programme materials.
Desirable Experience and Knowledge
· Experience or knowledge of the UK apprenticeships, employability, careers, education or youth sector.
· Experience providing one-to-one coaching or student support.
Required qualifications
· University degree in any discipline; or
· 2 years of relevant and transferable work experience in a similar capacity
We recognise that relevant experience can be gained through different professional, educational and personal routes. Candidates should use their application and cover letter to demonstrate how their experience meets the requirements of the role.
What we offer?
· Annual Leave: 28 days + Bank Holidays.
· Enhanced Family Friendly Policy.
· Flexibleworking(2 days in the office) and a lovely office space by Borough Station.
· Benefits:
o Employee Assistance Programme
o And more…
We are on a mission to prepare students from underrepresented backgrounds for career success through industry-specific education and training



The client requests no contact from agencies or media sales.