You will work on the IT Support Desk providing internal customers with outstanding 1st line support and customer service, as you develop your IT skills and gain experience. You'll also have an opportunity to work alongside highly skilled and knowledgeable colleagues, assisting with the implementation of support call resolutions.

This role may also provide opportunities to gain valuable experience in project implementation and delivery. The Apprentices' roles and responsibilities are the following;

• Learn how to establish a good working relationship with customers and other professionals, and help with documenting customer/employee support requests
• Assist with troubleshooting systems, network problems and diagnosing and solving hardware or software faults
• Learn how to communicate resolutions; including learning how to prioritize and managing many open cases at one time
• Attempt to escalate requests as required
• Learn how to install and configure computer systems whilst learning about installing and configuring computer hardware operating systems and applications
• Assist with monitoring and maintaining computer systems and networks
• Learn how to talk users through a series of actions over the telephone or face to face, to help set resolve issues or setup systems
• Aim to provide support, including procedural documentation and relevant reports whilst assisting with the supporting the roll-out of new applications
• Deal with the setting up of new users' accounts and profiles and dealing with requests
• Aim to assist with diagnosing and solving hardware/software faults including the opportunity to get involved with testing and evaluating new technology
• Assist in supporting the development of solutions and services; whilst supporting the overall delivery of IT projects

Qualifications Required:

You need to have at least 5 GCSE's grade A/C or 9/4 including English & Maths.

Desired skills:

• We are looking for a bright, intelligent person who is wanting and willing to learn and develop.
• Whilst a strong interest in technology paired with the ability to grasp technical concepts quickly and easily is important, our emphasis will be more on your personality, drive, and communication skills.
• You will need to balance many demands so being able to multi-task in a fun but intensive environment where issue prioritization is a critical skill.
• A positive, can-do attitude and the ability to integrate within the team in addition to using your initiative are essential
• Have a good understanding of a Christian culture

Personal Qualities:

• Proven communication skills
• General IT technical knowledge gained through either school/college, work experience, voluntary employment or self-taught

Training to be provided:

The Apprenticeship scheme will enable you to gain the relevant knowledge, skills and behaviours to provide first or second line support to internal and external customers and stakeholders to help them be productive when using technology. By the end of the programme, you will be able to set people up on their IT systems and provide support when needed, rectifying issues to maintain colleagues’ and the organisation’s productivity. Job roles include helpdesk technician, first or second line IT support roles or Network support roles. As a result, you will receive the following qualification: Infrastructure Technician (Standard) Level 3 Functional Skills in English and maths (if required) MTA Network Fundamentals/CompTIA A+/ CompTIA Network+ professional qualification (Choose one option)

Future Prospects:

As well as the chance to receive full on the job training throughout, by the end of the apprenticeship you’ll have gained nationally accredited qualifications.

The company also aim to offer the apprentice a permanent role at the end of the training (subject to successfully completing course and objectives)

There is a requirement for the job holder to be a practicing Christian as functions within this role will require knowledge and personal experience of the Christian faith.

Since YGAM was founded five years ago, we have quickly established ourselves as a leading educational charity which
builds digital resilience in young and vulnerable people by training professionals to raise awareness specifically of gaming and gambling-related harm. Last year alone, we reached just over 164,000 young people and students and collaborated with almost 1,180 educational organisations (schools, colleges, universities and charities) to deliver our programme.
Recruiting your delivery team in January, we have a unique opportunity for a hands-on leader to join the YGAM team and to drive our geographical reach, foster longstanding relationships with key stakeholders and provide inspirational leadership to the north education teams to maximise our social impact. The post is full-time with a starting salary of £32,000 with the potential to rise based on performance.
The post holder will be accountable for the delivery of our education strategy in the North of England and Wales and the
achievement of our key performance indicators within their region. We are seeking somebody who has an outgoing and
confident personality and who enjoys engaging with senior leaders from the formal and non-formal education sectors.
Being highly organised, having an absolute eye for detail and the drive and determination to make this opportunity a success are also critical qualities.
To apply please email us with a copy of your CV and a supporting statement of no more than two pages, outlining how you meet the Person Specification for the role. We will only accept applications that are accompanied by a supporting statement.  The closing date for completed applications is Friday 6 December 2019 at 1200.
Successful applicants who make the shortlist will be asked to attend an interview, which is planned to take place on
Thursday 12 December 2019 in Leeds. Please make sure you can attend this selection day before applying. YGAM are proud to be recognised as an Investors in People organisation, guaranteeing you a purposeful job with plenty of training and career opportunities for the right person.
Good luck with your application and thank you so much for your interest in our work.

Since YGAM was founded five years ago, we have quickly established ourselves as a leading educational charity which
builds digital resilience in young and vulnerable people by training professionals to raise awareness specifically of gaming and gambling-related harm. Last year alone, we reached just over 164,000 young people and students and collaborated with almost 1,180 educational organisations (schools, colleges, universities and charities) to deliver our programme.
Recruiting your delivery team in January, we have a unique opportunity for a hands-on leader to join the YGAM team and to drive our geographical reach, foster longstanding relationships with key stakeholders and provide inspirational leadership to the south education teams to maximise our social impact. The post is full-time with a starting salary of £32,000 with the potential to rise based on performance.
The post holder will be accountable for the delivery of our education strategy in the South of England and Northern Ireland and the achievement of our key performance indicators within their region. We are seeking somebody who has an outgoing and confident personality and who enjoys engaging with senior leaders from the formal and non-formal education sectors. Being highly organised, having an absolute eye for detail and the drive and determination to make this opportunity a success are also critical qualities.
To apply please email us with a copy of your CV and a supporting statement of no more than two pages,
outlining how you meet the Person Specification for the role. We will only accept applications accompanied by a suppoering statement.  The closing date for completed applications is Friday 6 December 2019 at 1200.
Successful applicants who make the shortlist will be asked to attend an interview, which is planned to take place on
Wednesday 11 December 2019 in London. Please make sure you can attend this selection day before applying. YGAM are proud to be recognised as an Investors in People organisation, guaranteeing you a purposeful job with plenty of training and career opportunities for the right person.

Good luck with your application and thank you so much for your interest in our work.