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Page 3 of 22
London, Greater London (On-site)
£53,788 per year
Full-time
Permanent
Job description

The National Gallery is seeking a dynamic professional to lead the delivery of a responsive Information Systems Service Desk and ITSM platform, ensuring exceptional support for National Gallery employees and contractors across on site and remote environments.

This role is pivotal to maintaining the availability and reliability of user facing IT systems, aligning them with the evolving needs of the business. A strong emphasis is placed on service delivery excellence, driving continuous improvement through analysis of service call history, trends, and response rates. Insights from this data will shape resource allocation and inform enhancements to IT infrastructure, ensuring the National Gallery information systems continue to meet organisational requirements and deliver value.

The successful candidate will coordinate with various departments across the Gallery including the IS team, working closely with both technical and non-technical teams to provide a reliable, responsive, and proactive service experience.

This is a hybrid role, with on-site presence required in line with business needs.

Application resources
Posted by
The National Gallery View profile Organisation type Non Charity Employer Company size 101 - 500
Posted on: 12 December 2025
Closing date: 15 January 2026 at 23:30
Tags: Information Management

The client requests no contact from agencies or media sales.