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The Operations Programme Coordinator provides operational, administrative, and project support across Picker’s portfolio.
The role is currently deployed primarily within the Learning & Development (L&D) team, supporting the effective design, delivery, and continuous improvement of Picker’s L&D programmes and products. The L&D programme offers a range of accredited online and in person training, alongside webinars, practical toolkits, and a global community of practice, to support person centred improvements across health and social care. The postholder may be redeployed, in whole or in part, to support other areas of the Picker offer as organisational priorities require.
The highest quality person centred care for all, always
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an experienced and driven fundraiser with strong leadership skills to play a pivotal role in contributing income for Moya Cole Hospice. This is an exciting opportunity to lead, engage and inspire a committed fundraising team across a range of disciplines.
You will grow support through motivating the team to give excellent stewardship of supporters, effective promotion of fundraising initiatives and building a strong and sustainable volunteer network within the community. You will be passionate about engaging supporters and empowering your team to maximise opportunities that make a real difference to the patients and families we care for.
Working collaboratively across the organisation, you will liaise closely with communications and trading colleagues and build strong relationships with staff across all hospice sites. You will partner with the Fundraising Appeals & Operations Lead to ensure robust administrative and financial processes underpin activity, and work alongside the Innovation & Digital Fundraiser to keep approaches relevant and forward-thinking. With the opportunity to deputise for the Head of Fundraising when required, you will be at the heart of our fundraising success, helping to safeguard and grow vital income streams that support the hospice’s essential work.
Job Title
Fundraising Manager
Location
Cross-Site
Salary
Hospice Band 6 – £39,959 – £48,117 pro rata (Competency Based Framework)
Hours
Full Time – 37.5 Hours Per Week
Contract
Fixed Term – 12 Months
Introduction
At Moya Cole Hospice, there’s one thing that motivates us and that’s providing excellent care and support to those living with or affected by life-limiting Illnesses. We’re continuously developing our plans for delivering outstanding person-centered care that is innovative and evidence- based and to ensure Moya Cole is in the best shape possible for future generations. You’ll be challenged, inspired and empowered to help us achieve our purpose and to play your part in making a difference.
The Role
The Fundraising Manager will:
Requirements
The Fundraising Manager will have:
Key Benefits
How to Apply
If you would like to contribute to making a difference for a much-loved charity, we’d love to hear from you.
Applicants must be authorised to work in the UK. We are not able to offer sponsorship at this time.
The successful candidate will be subject to a DBS Check at the level appropriate to the role, the cost of which is covered by the hospice. Any post holder within the organisation will be expected to undertake safeguarding training appropriate to their role and adhere to safeguarding policies and procedures. All staff must work in accordance with their statutory roles and responsibilities in relation to safeguarding in accordance with the Working Together to Safeguarding Children 2023, The Care Act 2014, and Prevent Duty 2015.
Timescales
We reserve the right to close and interview prior to the dates outlined below.
Closing date: 3rd July 2026
Interview date: 14th July 2026
The client requests no contact from agencies or media sales.
Job Title: Senior Relationship Manager – West Scotland
Location: Home based within the West of Scotland.
Candidates should ideally reside in Highland, Moray & bordering with Aberdeenshire, Renfrewshire, Inverclyde, Argyll & Bute, Glasgow & Surrounding areas, Ayrshire, Dumfries & Galloway, Falkirk, Stirling & Clackmannanshire. Have access to a vehicle as there is a requirement to be able to travel across the region to attend meetings, events and training.
Hours: 35 hours per week
Contract type: Permanent
Salary: £35,655 per annum (Home Based)
What we do: We help young people through cancer
How we work: We’re Determined, United, Spirited and Kind
What we’re looking for:
Key dates:
Applications by Sunday 12th July, 1st stage interviews 21st / 22nd July (online)and 2nd stage interviews 29th July (in person in Glasgow).
How to apply:
You’ll need to register on our portal, complete a short application form and answer questions about your skills and experience in relation to the role.
Please note that we may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
What we offer:
Our commitment to inclusion and accessibility:
At Teenage Cancer Trust one of our key focuses is around equity and making sure our services are accessible and inclusive to all young people with cancer, with no-one left behind. We have the same goal for people working with us.
Teenage Cancer Trust is committed to recognising and valuing individual differences and the contributions of all people.
Should you require any assistance or adjustments to support your interview process, such as additional time for tasks, meeting the panellists beforehand, information in another format or a different interview format (online/offline/in person), please don’t hesitate to get in touch with the HR Team and we will do our best to accommodate your request.
We are a Disability Confident employer which means we have committed to offering interviews to disabled candidates who meet the essential criteria for the role listed under the 'What you'll bring to the team' section of the job description and shortlisting questions.
To opt into this scheme, please enter ‘yes’ in the appropriate question on the application form.
Please note that in recruitment campaigns with a high volume of candidates opting into the scheme, interview offers will be made only to those who best meet the essential criteria and provide the strongest responses to the shortlisting questions.
We are unable to offer individual feedback at the shortlisting stage.
Privacy and Safeguarding:
At Teenage Cancer Trust we take our commitment to safeguarding seriously and work to protect and promote the rights of the young people who we support. Our safeguarding responsibilities extend to the children and adults who work to support the charity, who we also have a duty of care to protect. Safeguarding is at the forefront of each activity we carry out. In line with our approach, this role is subject to a DBS check (Disclosure and Barring Service).
For information on how we collect, store and process personal data please contact the HR Team.
We’re here to give every young person facing cancer the best care and support.



Location: Hybrid working. Our flexible working policy requires everyone to be in our east London office for 25% of the time as a minimum because building in-person relationships is important to us (for this role we ask that you come to the office every week for the minimum of one day), but you’re welcome to be there more as many staff are.
Salary: £48,524 p.a.
Hours: Permanent, full-time, contract. At NEON, we work a 28 hour week - the equivalent of a 4 day standard work week. This can be done over 4 or 5 days.
Benefits: a 28-hour week, 7.5% employer matched pension, genuinely flexible working, 20 days holiday per year (25 days pro rated for a 4 day week), plus bank holidays and Christmas break, a progressive Parenting Policy, Sabbatical Policy, and a generous staff development budget
Reporting to: Director of Operations
Application deadline: Sunday 19th July, 11.59pm
Interview dates: First round of interviews (online): Mon 3rd - Weds 5th August 2026, second round of interviews (in person): Thursday 13th August 2026
This role requires that you are resident and have the right to work in the UK
About NEON
NEON is a capacity and infrastructure building organisation that seeks to accelerate the transition to a new economy by building the power of social movements - because without strong social movements we lack the power we need to win. We deliver trainings, develop resources, facilitate collaboration and work in partnership with key movement allies, especially in the climate, housing and migration movements. Our focus is on strengthening the organising, communications and strategy skills of social movement organisations, as well as deepening movement alignment, as we believe these are key to building collective power. As part of our work, we are looking to change the starting point in social movements from “what do we agree on” to “what can we win together?”
Purpose of this role
This role is the main point of contact for staff for all people & operations support. It is crucial in providing the systems and support that NEON staff rely on to do their best work by:
owning NEON people and operations policies and ensuring they are understood and applied consistently and equitably across the organisation;
guiding staff through people processes;
overseeing the smooth running of operations systems across the organisation.
What you’ll be doing:
Lead the full lifecycle of NEON staff, including recruitment, contracts, onboarding, ongoing management, and offboarding, while overseeing and supporting the Ops Assistant to run these processes. Lead on reviewing and improving people processes and ensure anti-oppression is embedded within them.
Manage HR systems and records, including contracts, payroll inputs, leave, training, appraisals, probations and policy implementation, ensuring processes are accurate, well maintained and completed on time by line managers.
Act as first point of contact for HR queries, taking ownership of NEON’s policies, processes, culture and employee relations. Advise staff and line managers on policies, accommodations, and support needs, conduct relevant HR meetings and escalate to the Director of Ops and People when appropriate.
Manage monthly payroll, submitting updates to the outsourced provider, checking accuracy of pension and other deductions, implementing pay increases and paperwork, and addressing staff payroll queries or signposting them to financial guidance.
Line manage the Operations Assistant to a high standard using the full spectrum of management tools and approaches e.g. mentoring, coaching, challenge and feedback using the feedback guidelines, more formal performance processes. Empowering them to thrive at NEON and perform their role excellently.
Oversee day-to-day operational support functions delivered through the Ops Assistant, including IT and systems, GDPR processes, office and facilities coordination, health and safety, staff event logistics and board logistics, ensuring tasks are completed on time and to a high standard, following NEON’s values.
Support the Director of Ops and People in developing and updating people policies, procedures, and practices, staying across emerging trends, and embedding a caring, anti-oppressive culture through organisational development projects such as internal comms, team guides, manuals, and frameworks.
Maintain core organisational administration, including Companies House filings, insurance renewals, subscriptions, and shared organisational inboxes.
Participate or lead on Operations projects as agreed, (e.g. HR systems, data protection, health and safety), with clear scope and prioritisation.
Actively lead on the enhancement of the Ops Peer Support Network’s community of practice as part of implementing the network strategy.
Play an active part in the whole NEON team, contributing to organisation-wide plans
Who you are:
HR & people ops experience: You’ve worked in HR or people operations before and are confident managing the full employee lifecycle — recruitment, contracts, onboarding, performance, leave, payroll coordination and offboarding. You can hold these processes end-to-end and keep them accurate, consistent and compliant, whilst ensuring they align with the values and ways of working.
Operational systems & improvements: You’ve held responsibility for systems like HR platforms, shared drives, IT tools or project management software. You’re confident in improving how things work and embedding changes so they actually stick and work for people.
Strong organisation & reliability: You’re highly organised, detail-focused and someone who gets things done. You can manage multiple recurring processes (like payroll cycles, HR records and compliance tasks) and keep everything on track without things slipping.
Line management experience: You’re a skilled and confident line manager, and able to support with feedback, development and performance. You know how to balance care with clarity and accountability.
First point of contact for HR & ops support: You’re comfortable being a go-to person for staff questions on HR, people and operations. Supporting staff and managers with clear, practical guidance and handling sensitive issues with care, confidence and professionalism.
Working knowledge of compliance areas: Good understanding of core compliance areas such as UK employment practice, data protection and health and safety. You know how to apply these in a proportionate, practical way that fits a small organisation.
Self-directed and collaborative: You’re able to manage your own workload and priorities, whilst working naturally across teams, actively building relationships, sharing responsibility, and making sure work is joined up rather than siloed. You’re comfortable holding your own while staying deeply connected to the wider organisation and what others need from you.
Proven understanding of anti-oppression work and commitment to tackling all institutional forms of oppression, bigotry and exclusion
An affinity with NEON’s aims, objectives and organisational values of solidarity, generosity and respect.
We know that people from certain backgrounds and identities are often excluded in progressive movements and we’re committed to doing what we can to correct this.
So:
We particularly welcome applications from marginalised groups, especially people of colour and other ethnic minorities, people who identify as LGBTQIA, Disabled people and those who identify as working class or have done so in the past.
We know the work goes way beyond "diversity", it's about making the space inclusive too. So we are continuously working on that at NEON. So far this includes tangible things like a flexible work policy so people have genuine flexibility around where and when they work and a 28 hour week as standard; a gender-neutral parenting/leave policy, an anti-oppression strategy which is held at senior level given how important it is to the organisation. It also includes the day-to-day work of creating psychological safety for everyone at NEON and celebrating the wisdom of black, indigenous, queer, Disabled and other cultures in the way we work and behave
There are no formal education requirements for this role. As long as you can show us you have the skills we don’t mind where you got them from! Also important to us is your potential to learn and grow in the role so even if you don’t have 100% of the skills listed we want to hear from you.
We build capacity & infrastructure to accelerate the transition to a new economy.



The client requests no contact from agencies or media sales.
Pathway Manager
Apply today to step into a role where your leadership will drive real, measurable impact—empowering teams, shaping inclusive services, and making a lasting difference in people’s lives every day.
Location: Lambeth - Lambeth YP Assessment Time Out
Salary: £43,632 per annum
Closing date: 05 July, 2026
Employment Type: Permanent
Hours per week: 37.5
About the Role
Lead the delivery of a high-impact, person-centred service as a Pathway Manager, where your leadership will directly shape outcomes for individuals and communities. You’ll drive performance, quality, and continuous improvement across a multidisciplinary pathway, building strong partnerships and using insight and data to inform confident, effective decisions.
We’re looking for a proactive, values-driven leader who thrives in complex environments. You’ll bring strong operational oversight, team leadership, and stakeholder management skills, alongside a commitment to safeguarding, inclusion, and excellence. If you’re action-oriented, collaborative, and passionate about delivering meaningful change, this is your opportunity to make a real difference in an inclusive and supportive environment.
Please note that this job opportunity is offered as a full-time (37.5 hours a week), permanent role.
Key Deliverables
• You will be committed to working in and maintaining an environment that supports the safeguarding of young people as the Safeguarding Lead for the service
• You will be adept in managing the service and its partnerships
• You will manage, monitor, evaluate and continuously improve the service and its operation within Lambeth’s developing approach
• You will comply with quality inspection and assessment procedures
• You will ensure effective support, learning or family support plans (as applicable) for young people are in place and regularly reviewed
• You will maintain a safe and secure environment, that has appropriate risk assessment processes and systems in place that are regularly reviewed and monitored;
• You will ensure young people are a major part in shaping service delivery
• You will ensure effective delivery of Depaul UK’s approved life skills training and work closely with Participation and Volunteering leads.
• At the end of this programme, you will develop an evidence based report, that will enable us to embed what was done well, share learning internally and externally
• To be successful in this role you will be expected to go the extra mile by being flexible with the hours you work always bearing in mind the needs of the business.
• You will undertake full line management of the Team Leader and ETE worker
• Any other duties commensurate with the role
Health and Safety:
• To ensure a safe and secure environment and maintain high standards within the services. This includes risk assessments, health and safety checks and the cleaning and preparation of rooms for new residents.
• To involve service users in developing an awareness of their own personal and building health and safety, through information sessions, key working and support planning and resident meetings.
• To ensure that the project is clean and safe and to encourage residents to take some responsibility in the cleaning of their communal areas and their room.
• To work for a proportion of the time as a lone worker and as part of the wider team.
• Undertake appropriate risk assessments for lone working.
Administration:
• To maintain written records and monitoring information as appropriate and input and retrieve data on the Inform system.
• To prepare reports, statistical data and other information that maybe requested by the Asst. Area Director.
• To ensure that any repairs and maintenance issues are reported in a timely manner in order to ensure the health and safety and security of the building environment.
• Any other administrative tasks that will ensure the smooth running of the service.
Finance:
• With the support of the Area. Director devise effective, safe and timely methods for the collection of accommodation and service charges from residents, and to maintain auditable records of payment.
• Ensure that arrears management procedures are adhered to.
• To take responsibility for petty cash and record all transactions in line with policy.
General:
• To contribute to a high quality and effective delivery of service.
• To participate in internal/external meetings as required and attend training, events, conferences and other functions as necessary.
• To participate in regular supervision and IDP and help in identifying your own job-related development and training needs.
• To contribute to and be supportive of young people’s involvement in our services and in all levels of decision making throughout the organization.
• To ensure that all Depaul policies and procedures are adhered to.
• To be successful in this role you will expected to go the extra mile by being flexible with the hours you work always bearing in mind the needs of the business.
• Any other duties commensurate with the role.
What we are looking for from you
When completing your application form please address all the points set out below.
• A commitment to the ethos and values of Depaul including the organisation’s policies and procedures
• Demonstrable experience of working with young and vulnerable people and young families with multiple and complex needs.
• Experience and understanding of challenges and barriers faced by young people in securing accommodation and sustainable education and training.
• Experience of leading a team, establishing processes and relationships.
• Negotiating skills
• Coordinating and organising skills
• Able to work on own initiative but at same time able to exercise sound judgment in knowing when to consult or delegate tasks.
• Able to work flexibly and develop positive working relationships at a range of different levels including staff, volunteers, managers, young people and stakeholders to set and deliver organisational goals and resolve conflicts of interest professionally.
• A clear understanding and ability to implement risk management, information sharing and data security arrangements.
• Awareness of and commitment to equal opportunity and diversity practice. Ability to promote and implement diversity practice and policies and generally treat colleagues and young people fairly and with respect.
• Demonstrate ability to use IT to a level which will enable high quality reporting to be carried out. This should include an ability to use data capture systems including running queries and reports.
• Expertise to manage a medium sized team of staff with responsibility for multiple projects/ services, a range of which of which operate 24 hours per day, 7 days per week
• The ability to provide cover Monday to Friday with occasional management support at weekends.
What You’ll Receive
· Tailored training and development
· Flexible working options where suitable
· 26 days annual leave, rising with service
· Family friendly leave policies
· Pension scheme with employer contributions up to 7%
· Employee Assistance Programme with 24/7 GP access
· Discounts across retail, travel, food, fitness and more
· Cash health plan for you and your family
· Death in service benefit
· Access to legal and practical support
Safer Recruitment
Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.
About Depaul UK
In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.
What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.
As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.
Job Title: Grants and Learning Manager
Reporting to: Head of Grants
Responsible for: No direct reports
Based: Our Head Office is based in Kensington, London SW7, but we have an agile working policy enabling people to work at another UK location up to 4 days/week. Requests for permanent remote working will be considered and we welcome applications from people based in other parts of the UK. Some UK travel will be required.
Hours: Full-time, 35 hours per week. Requests for part-time (0.8FTE minimum) or flexible working will be considered
Contract: Fixed term contract to the end of December 2027
Salary: £35,457 - £46,811 FTE per annum
About Us
The British Science Association (BSA) was founded in 1831 and is a registered charity.
We are creating a future where science is more relevant, representative, and connected to society.
We have ambitious goals to put people at the heart of science.
About the role
We are seeking to appoint someone on a fixed term contract to the end of December 2027, to join our Grants Team in delivering The Ideas Fund, an exciting programme which looks to connect communities with researchers in order to develop and try out ideas related to mental wellbeing. The Fund is delivered in four areas of the UK – Oldham, Hull, the Highlands and Islands of Scotland, and North West Northern Ireland, although this role can be remote, based anywhere in the UK.
With support from the Head of Grants, we expect that you will have lead responsibility for grant management across these areas, building strong relationships with our Development Co-ordinators and contributing to the successful delivery of the overall programme.
You will oversee the support for grant holders to learn from what is working and feed this learning into our overall approach with the Fund, as well as sharing insights externally. It’s an exciting time for the Fund as we work to build partnerships with others who are interested in community-led approaches to working with research and researchers. You can read more about our emerging findings around ‘Reimagining Research’ at the next stage when you make your final application.
You will work with our existing Grants & Learning Manager to ensure that our due diligence and grant reporting requirements are met, responding flexibly and creatively to issues that arise. Importantly, you will consistently focus on how our learning can influence long term change in funding and research practice.
As noted in the job description, we also expect this role to include supporting the Head of Grants with developing the BSA’s strategy around future grants programmes. This may include working across funding programmes other than The Ideas Fund as they are developed and funding secured.
Key responsibilities
About you
The Grants & Learning Manager role would suit someone who has strong stakeholder management skills and experience in curating and sharing learning. Good attention to detail, experience of grant-making, and an understanding of the benefits and risks involved in delivering innovative grant-making approaches would all be beneficial.
The role would suit someone who is comfortable using their judgement and working with an evolving programme, and who can confidently communicate with a variety of stakeholders. We are particularly interested to hear from people who have experience in supporting and influencing wider systems change.
Your experience in terms of the person specification could come from either a personal or professional background. You may not have experience of everything listed in the person specification, but will be open to challenging yourself and developing in the role.
The closing date for applications is midnight on Sunday 5th July 2026.
Interviews are due to take place during the week of 20th July 2026.
You will be informed as soon as possible after the application deadline whether you have been selected for interview.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
As part of the British Science Association’s commitment to being a Disability Confident employer, all disabled applicants who meet the ‘essential criteria’ for this vacancy will be offered an interview under our guaranteed interview scheme.
No agencies please.
We are creating a future where science is more relevant, representative, and connected to society.
We are looking for a Partnerships Manager based in North East England who can bridge the gap between MCR Pathways and the corporate, public and SME sectors across the area.
About the role
This role focuses on relationship building and stewardship with organisations of all sizes to drive strategic collaborations to secure the participation of volunteer mentors in our programme and other forms of in-kind and financial support. A hybrid of working from home, in the field and from office bases (often facilitated through our partners) across the North East, you will enjoy a balance of autonomous and team working while you drive forward the regional plans using your in depth knowledge of and connections within the North East.
Key responsibilities
Identify and pitch to corporate, public sector and SME partners, aligning their CSR/ESG goals with the MCR Pathways mission to secure strategic, long-term support.
Drive targeted partner engagement and information sessions to recruit high-quality volunteer mentors and consistently meet monthly regional targets.
Manage a portfolio of regional partners, delivering exceptional account management to cultivate long-term commitment and build a network of active brand champions.
Utilise regional insight and market intelligence to design and execute localized recruitment plans tailored to priority schools, employers, and communities.
Partner with communications teams to deliver targeted local marketing, networking, and social media campaigns that maximize brand visibility and mentor enquiries.
Monitor pipeline metrics and event effectiveness using CRM systems, while collaborating internally to smoothly convert volunteer enquiries into active mentors.
About you
Experience of and expertise in relationship-building on an organisational and individual level
Experience presenting compelling and emotionally engaging information sessions to stakeholder organisations and individuals
Experience and understanding of the importance of recruiting a diverse range of volunteers
Can-do, proactive, flexible, solution-focused attitude
Belief in young people’s potential, modelling motivation, commitment and resilience
Knowledge of North East England, its community groups and organisations
About us
MCR Pathways is an award-winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland as well as North East and South East England. We are committed to helping the country’s most vulnerable young people gain self-confidence, identify their skills and recognise and fulfil their potential.
Our mission: To connect every young person with a trusted adult mentor, someone who sparks confidence, fuels ambition, and walks beside them as they find their way.
Our vision: MCR Pathways will work until every young person has someone to help them find their way.
You will be joining a friendly and supportive team who love what they do and enjoy working with each other. MCR Pathways’ values are Respect, Communication, Trust and Growth and they inform everything we do.
Benefits of working for MCR Pathways include: 30 days annual leave in first year rising to 35 days from 2nd year of employment, 7% Employer Pension Contribution, 3 further days of annual leave between the December and January public holidays, additional day off for your birthday, Employee Assistance Programme, Life Assurance - 4 x salary.
The client requests no contact from agencies or media sales.
About the role
The engagement directorate is responsible for growing awareness, trust and engagement with Breast Cancer Now - so more people get support and give support. It leads the £47m we raise annually today and our ambition to grow this to £69m by 2029/30, alongside a new £60m Campaign.
At the heart of this is a focus on relationships - using data and insight to create meaningful experiences that inspire people to give their time, money and voice. Within this, the insight & experience function sits in the high value intelligence & experience team, supporting our high value partnerships and campaign ambitions. With a focus on more holistic, supporter-led engagement, this role will help strengthen how we understand, engage and inspire high value supporters.
Working closely with the senior high value insight & experience manager, the high value insight & experience manager will help develop a consistent approach to gathering and using insight, shaping engagement across both everyday activity and campaign delivery. The role will collaborate across teams to ensure supporter-facing activity is aligned, high quality and insight-led.
The high value insight & experience manager will play a hands-on role in delivering cultivation, stewardship and recognition activity - supporting events, experiences, communications and key supporter touchpoints. This includes developing a strong suite of engagement opportunities for high value audiences and helping ensure supporters feel valued, recognised and connected to the impact of their support.
About you
You’re an insight-led and collaborative individual who is motivated by understanding supporters and enhancing their experience. You enjoy being part of a team and working across a range of activities, supporting colleagues to deliver joined-up, high-quality engagement.
You build strong relationships and work confidently across teams to ensure activity is aligned and supporter focused. Organised and proactive, you’re comfortable managing multiple priorities and maintaining a high standard across everything you deliver.
You’re driven to turn insight into action - helping to shape communications, events and experiences that inspire high value supporters, making them feel valued, recognised and connected to the impact of their support.
Job description and benefits
The job description and our attractive benefits are available for you to download.
Primary location of role and hybrid working
This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.
The salary range is:
£40,000 to £44,000 per annum London based
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now recruitment team
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who
we support.
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
Closing date Friday 3 July 2026 9am
Interview date week commencing 13 July 2026
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Demand for our specialist tutoring programmes for Children Looked After, those with Special Educational Needs and Disabilities (SEND) and Unaccompanied Asylum Seeking Children (UASC) continues to increase and we are seeking a dedicated and effective Partnerships Account Manager to join our team and support the increased demand for our provision and the continued scaling of our organisation.
The Organisation
Equal Education is a social enterprise working to improve outcomes and narrow the attainment gap for disadvantaged and vulnerable learners, including Children Looked After, those with SEND, and unaccompanied asylum seeking children. We have over 13 years’ experience delivering 1:1 tuition, working with hundreds of Schools and Local Authority partners across the country, reaching hundreds of pupils annually.
As a member of the Fair Education Alliance, we believe in providing meaningful educational provision to students whose needs may not be best met within a traditional classroom environment, those who aren’t currently accessing education, or who benefit from additional 1:1 support. We work with over 200 qualified teachers to provide academic, subject specialised and individual tutoring and mentoring for children of all ages. Tutors provide pastoral care and work with pupils to increase engagement and attainment. Our programmes will help the students to overcome barriers to learning, help them build trusted relationships, increase their aspirations, and fulfil their potential. We are passionate about our cause and are looking for people who are motivated by a strong desire to address educational inequality and improve outcomes.
What is the Role?
In this role, you will drive business growth by securing new partnerships and managing key client accounts across designated regions. With a focus on building and sustaining long-term local council and school relationships, you will work closely with clients to understand their needs, expand our service offerings, and ensure the highest levels of satisfaction. As the majority of our key client relationships are with local councils, we are looking for someone with knowledge of how they operate.
The post holder will have the opportunity to line manage junior member(s) of the team, who provide essential bid-writing and administrative support to facilitate efficient and effective client management.
This role would suit someone with proven ability to operate effectively in scaling organisations where processes are still being defined. This role suits someone who is adaptable, resilient, and confident working at pace amid change.
The role will be suited to those who have worked within an education setting and held the title: SENCO, Head of Department, Advisory Teacher, Inclusion Coordinator or Designated Teacher. The role will also be suited to those who have worked within a Local Authority setting and held the title: Commissioning Officer, Senior Case Officer, Case Officer. Whilst the role is also suited for an experienced (key) account/client manager, we are looking for an individual who has experience and/or knowledge of the UK education system.
This role is ideal for an ambitious, client-focused individual, passionate about creating positive outcomes for vulnerable students. If you’re ready to contribute to a growing organisation that’s making a difference, we’d love to hear from you! We expect that the successful candidate will be able to swiftly absorb our ways of working and contribute to the ongoing growth and success of the organisation.
Key Responsibilities:
Client Acquisition and Relationship Management
Proactively seek new business opportunities within assigned regions to grow the client base.
Develop and maintain strong, positive relationships with key clients, ensuring their evolving needs are met and service offerings are aligned.
Lead regular client review meetings to discuss progress, gather feedback, and identify additional service opportunities.
Manage internal relationships to ensure what matters to clients is communicated internally using the proper channels, to allow for effective delivery by our Service Delivery team
Maintain good internal stakeholder relationships with our Service Delivery team to ensure client demands are balanced with our processes and team capacity.
Strategic Planning and Development
Collaborate with Senior Leaders to develop strategies for client retention and growth.
Work closely within the Partnerships team to align on strategic objectives and ensure seamless service delivery across functions.
Participate in client and industry events to represent the organisation, expand networks, and identify new business opportunities.
Performance Monitoring and Reporting
Monitor client engagement, satisfaction levels, and service outcomes; produce regular progress reports for management.
Oversee tracking and analysis of client-related statistics to ensure targets are met and clients receive impactful, value-driven service.
Manage and track client data and prospect pipelines using CRM systems, ensuring accuracy and up-to-date information.
Report to the the Partnerships Director on accounts, Tenders, Bids, client meetings on a regular basis.
Be curious to explore our Salesforce system data, understanding and interpreting delivery and impact data.
Line Management and Support Coordination
Lead, mentor, and manage junior member(s) of the team focused on bid/application writing, tender management, and client-related administration.
Support junior member(s) in producing and reviewing high-quality application documents and responses that align with client requirements and enhance our partnership outcomes.
Provide oversight to ensure that administrative tasks are completed efficiently, supporting smooth client interactions and consistent follow-through.
Work with other area leaders, to ensure strong delivery of services.
Contribute to, and foster strong internal working relationships to successfully delivery against strategy and objectives..
Bid Management and Process Improvement
Oversee the preparation and submission of tenders and bid applications, working closely with junior member(s) to ensure high-quality and timely submissions.
Continuously review and improve internal processes to optimise bid management, client onboarding, and service delivery.
Report on bid submission performance, review bidfeedback to continuously improve.
Essential Skills and Experience:
Detailed knowledge of the UK education sector.
Experience working in the education sector or with local authorities, particularly in roles involving SEND or children’s services.
Proven track record in client relationship management, with experience in sales or partnership development roles.
Strong communication skills, particularly in face-to-face and telephone interactions, with the ability to build rapport quickly and maintain long-lasting relationships.
Experience managing a small team, providing leadership, direction, and support to ensure high-performance standards.
High level of empathy and commitment to supporting vulnerable and underserved communities.
Strong organisational skills with the ability to manage multiple tasks and meet both short- and long-term deadlines effectively.
Familiarity with CRM systems (e.g., Salesforce) for tracking client data, leads, and progress.
Proactive, problem-solving mindset, able to address issues independently and provide client-focused solutions.
Able to work in a high pressure environment, whilst taking initiative, we would want the postholder to ask for support when needed.
Desirable:
Exceptional written communication skills, with proven confidence in drafting, editing, and refining persuasive content across a variety of formats.
Experience in bid and tender writing or grant applications is advantageous, though a background in producing compelling written materials for diverse purposes is equally valued.
General
The job is subject to having the right to work in the UK, two professional references and a basic DBS check.
Why Equal Education?
Competitive salary
Investment in you - we believe in developing from within and offer our team training opportunities and personalised development plans, as well as the chance to get involved with lots of projects across the organisation.
Flexible, hybrid work environment with regular opportunities for in-person client engagement.
Working alongside a passionate team working to make a positive impact in the lives of under-resourced children and young people across the UK.
Staff wellbeing benefits such as ClassPass membership, access to discounts via Perks at Work, eyecare vouchers, regular wellbeing sessions and team social events.
At Equal Education, you are the expert. We give you the space, the support and the technology to be your best. The rest is up to you.
Being you at Equal Education
Every young person we support is unique and our team isn’t any different. Our differences are our strength when it comes to providing a tailored, human approach to education. We are proud of our people and provide an environment where everyone can bring their most authentic self to work.
Our recruitment practices are carried out in line with equal opportunities and all candidates will be reviewed fairly regardless of age, gender reassignment, sex, race, religion, ethnicity, disability, sexual orientation or any other protected characteristic.
Next steps
If you feel inspired and you think you have the right motivation and experience for the role, we would love to receive your application.
Applications will be reviewed as they are received and interviews will be arranged accordingly. We reserve the right to close this application early, for example if we receive an unprecedented number of applications, so please apply promptly to ensure you are considered for this role.
The client requests no contact from agencies or media sales.
HR People Coordinator
Location: Hybrid - 2 days a week in Brasted
Salary: £27,184 full time equivalent
Vacancy Type: Three month fixed term contract (with potential to extend) Immediate Start
Closing Date: Sunday 5th of July 2026
About us
At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career. Our work spans education, social justice and rehabilitation, children's social care, family support, social action and getting people into work.
About the role
As HR People Coordinator you will be delivering a customer-focussed HR processing service for a number of areas of our organisation. You will be working with our Service Managers to ensure they work to our HR polices, processes and practices. This will include:
· Carrying out Pre Employment checks and generating contracts of employment for new members of staff.
· Processing variations to contracts and payroll changes and administering the leavers processes.
· Monitoring key events and dates relevant to the employment relationship (e.g. end of fixed term contract, DBS renewals) and taking appropriate action.
· Updating our HR system (MHR People First and iTrent, known internally as HouRS) to reflect changes and ensure that records are up to date.
· Dealing in a sensitive and professional manner with enquiries from all sources and maintaining privacy and confidentiality at all times.
You will be managed by our People & Payroll Shared Services Manager and will be working with a team of People Coordinators who support other areas of the organisation, so there will be plenty of opportunities to learn from others, hear more about what we do and how you play a part in the bigger picture.
Experience
· An understanding of, or keen interest in HR is essential, while some experience of the area would be desirable
· The ability to build and develop strong working relationships
· A strong customer service ethos and good communication skills
· The ability to work effectively under pressure
· Time management and prioritisation skills
· Excellent attention to detail and accuracy
Desirable criteria:
· Able to start immediately
· Experience of working in a busy Human Resources or Finance Department
· Experience of using a HR database system
· Knowledge of the main areas of HR administration
· Able to develop basic administration procedures
Access to your own means of transportation would be beneficial, as the local bus service is unfortunately not very frequent or reliable. We recommend you research your potential commute ahead of applying.
To Apply
If you feel you are a suitable candidate and would like to work for Catch22, please do not hesitate to apply.
HCCN supports adults across Huntingdonshire to live well with cancer, helping people regain independence, confidence and connection. We’re a small, warm and community‑rooted charity, and we’re looking for a relationship‑driven, proactive Fundraising Manager to help us grow our impact. If you love building relationships, enjoy variety, and want your work to make a visible difference every day, this could be the perfect role for you.
About the role
As our Fundraising Manager, you’ll be the charity’s dedicated income lead. You’ll develop and deliver a sustainable fundraising programme that reflects the compassion and community spirit at the heart of HCCN.
You’ll work closely with our Operations Manager, trustees, volunteers, employees, supporters and partners to:
·Grow income across community fundraising, events, corporate partnerships, individual giving and legacy giving
·Build strong relationships across the local community
·Represent HCCN warmly and professionally at events and activities
This is a hands‑on, varied and rewarding role where you’ll see the impact of your work every single day.
Key responsibilities
·Develop and deliver an annual fundraising plan and budget
·Identify new opportunities with individuals, businesses, community groups and trusts
·Create engaging campaigns, appeals and supporter journeys
·Grow and steward a strong donor and partner pipeline
·Lead a sensitive, low‑pressure legacy giving presence
·Support volunteers and community fundraisers
·Plan and deliver safe, cost‑effective fundraising events
·Build mutually beneficial corporate partnerships
·Support a trustee, researching and writing high‑quality grant applications
·Maintain accurate data, reporting and GDPR compliance
About you
We’re looking for someone who is:
·A natural relationship‑builder who loves connecting with people
·Warm, empathetic and aligned with HCCN’s values
·Creative, proactive and full of ideas
·Highly organised with strong attention to detail
·Confident representing our charity publicly
·Comfortable working independently and as part of a small team
·Passionate about improving the lives of adults living with cancer
You’ll bring:
·Fundraising experience (community, events, individual giving or corporates)
·Experience managing events end‑to‑end
·A track record of meeting or exceeding targets
·Experience working with volunteers
·Strong written and verbal communication skills
·Confident use of Microsoft Office, Google Apps and databases
·A full UK driving licence and willingness to travel across Huntingdonshire
Desirable experience includes: grant writing, legacy fundraising, digital fundraising, marketing/comms and working in a health or community‑based charity.
Why join HCCN?
·A small, friendly and supportive team
·A role where relationships truly matter
·Visible, meaningful impact on local people’s lives
·The chance to shape the future of a growing charity
This role is hybrid. The successful applicant will be home based with local travel as required to support fundraising activity, with occasional evening and weekend working in the Huntingdon area.
The time commitment is 40 hours per week. We offer pension benefits and paid holidays.
You must live within easy reach of Huntingdon and be able to drive with your own vehicle.
The ideal person will be friendly, proactive, enthusiastic, and have great attention to detail. With opportunities for professional development and a supportive and friendly team environment, this position offers a chance to make a real difference.
To find out more about the role and how to apply please read our job description.
Our values, at HCCN:
HCCN is a charity supporting people across Huntingdonshire living with or beyond a cancer diagnosis - living your best life despite cancer
The client requests no contact from agencies or media sales.
APP is looking for an energetic, creative and engaging Community and Events Fundraiser to work with individuals and groups from all walks of life - building strong relationships with them so that APP is the charity they choose to fundraise for.
You will join a small but fast-growing charity with a dedicated and passionate team, committed to supporting women and families affected by severe postnatal mental illness.
We are looking for someone with experience of charity fundraising, who enjoys meeting people, building partnerships and creating opportunities through strong communication and relationship management. The successful candidate will help raise APP’s profile, strengthen supporter engagement and help the charity build a more diverse and sustainable income base.
The successful candidate will be warm, personable and someone who understands the importance of the small details – as well as flexible, resilient and prepared to manage a varied workload. APP offers home-based working with core hours and flexible start and finish times. A working pattern will be agreed with the successful candidate.
PERSON SPECIFICATION
Essential skills, qualities and experience:
● At least two years’ experience in a fundraising role within the charity sector.
● A proven track record of meeting income targets and growing a supporter base.
● Experience engaging and supporting a diverse range of fundraisers including individuals, schools, community groups, and businesses.
● Excellent interpersonal and communication skills, with the ability to inspire and motivate a wide range of supporters.
● Excellent organisational skills with the ability to manage multiple projects simultaneously and meet deadlines.
● Confident using a CRM database; experience with online fundraising platforms (e.g. JustGiving, Enthuse).
● Understanding of UK charity law, GDPR, and the Fundraising Regulator Code of Fundraising Practice.
● Passionate about health equality, social justice, and improving the lives of mothers and families.
● Ability to understand and maintain confidentiality.
● Ability to work both independently towards goals and as part of a team.
● Ability to prioritise workloads and have an organised, methodical approach.
Desirable skills, qualities and experience
● A willingness to raise awareness of PP.
● Experience of supporting community fundraisers in the area of mental health, or with issues relating to pregnancy, women and families.
● Awareness of, and knowledge of the issues faced by women and families affected by postpartum psychosis, bipolar disorder and perinatal mental illness.
● Experience of successful lone working, managing a diverse workload, and working with remote teams.
● An understanding of social media.
● Experience of updating websites.
● Experience of video call (e.g. Zoom, Microsoft TEAMS), Slack and web survey tools.
For more information please see the recruitment pack.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Prostate Cancer Research exists to honour the men and families who have been through things no family should have to go through, and to work for a future where no one needs to fear a prostate cancer diagnosis.
We are always working to provide resources to help, support and empower patients. Giving them the information they need to make better choices about their treatment, while working to identify and target specific unmet needs in the prostate cancer ecosystem, such as racial inequality and bone metastasis.
Our dedicated staff team is the key to our success, expanding the amount of research that we fund five times over in four years. Over the past three years, PCR has won:
It’s been a successful few years for the Events team with good results across the board – increasing income by over £1 million every year since 2023, a big part of which has been due to the huge growth of virtual challenges. And we just won Fundraising Charity of the Year at the National Fundraising Awards 2026!
Now’s an exciting time as we’ve recently expanded the team again, bringing in new resource to give our different activity areas space to grow and ensure the whole team can do their best work – contributing to PCR’s lifesaving mission, developing in their careers and enjoying their work within our ambitious and supportive team.
We are now recruiting for a new Events & Community Executive to join the frontline of our fundraising stewardship, so strong relationship skills and a love of creating great supporter experiences are essential. A big part of the role will be project managing fundraising activities which will require a proactive approach and an eagerness to learn, as well as some experience of leading a project yourself in the past.
Examples of projects include the Walk 100 Miles in May, Cycle 300 Miles in June and 12 Dips in December, but you will work on a variety of activities with the team – sharing learnings and supporting each other to hit our shared goals. You will receive the training and support you need to succeed.
Key Responsibilities
Event management and delivery
· Lead the delivery of the fundraising activities you are working on – monitoring objectives, budgets and the bigger picture to ensure that opportunities are seized and risks are minimised.
· Create and follow action plans for your projects, taking responsibility for processes and the delivery of tasks on time.
· Maintain strong working relationships with suppliers and third-party organisations.
· Ensure all fundraising activities promote PCR’s brand and have a strong connection to people with prostate cancer.
· Analyse project results based on KPIs & feedback, proactively suggesting changes & improvements.
Stewardship
· Lead on the delivery of supporter journeys for your projects, providing a high level of stewardship which motivates our fundraisers to raise more and remain loyal supporters of PCR.
· Lead on relationship management as required for the fundraising activities you are working on.
· Carry out stewardship tasks using tools like Mailchimp, GivePanel, JustGiving & Funraisin, for which training will be provided.
· Use feedback & data to spot opportunities for the constant improvement of fundraisers’ experience with PCR.
Marketing and recruitment
· Work with the team to create effective marketing plans and lead on their implementation to meet acquisition targets.
· Create recruitment assets which are tailored by a good understanding of our audiences.
· With the support of the team, track and analyse marketing performance to proactively suggest improvements.
Administration and database
· Oversee stock management via our fulfilment house and ensure we have high quality fundraising merchandise.
· Carry out participant data processing, income processing and budget management tasks as required – including coding, database administration, supplier payments, and income & expenditure tracking.
· Ensure your fundraising activities are delivered in line with fundraising law & regulations, and with PCR’s policies.
Strategy and development
· Always have an eye on new opportunities and ideas to inject into your projects, taking a test & learn approach.
· Contribute to team strategy and budgeting, working with the team to create exciting plans.
· Lead on relevant projects to improve how we do things – from stewardship & content, to processes & compliance.
· Be proactive in your personal development and look for opportunities to learn – with lots of support from your manager!
Teamwork
· Actively contribute to meetings, sharing new ideas and learnings that might be useful for the wider team.
· Work with the team to embed our agile ways of working, where we all take collective responsibility for the team’s goals.
· Be flexible in busy times, working together to meet team goals, and sometimes getting involved with other projects and tasks across the Public Fundraising team.
· Attendance will be required at some weekend and evening events, for which TOIL will be given.
Skills and Competencies
Our ideal candidate would be a keen learner and a great team player, with:
· Great project delivery skills and an eagerness to develop into a more autonomous project manager.
· A proactive attitude and willingness to get stuck in.
· An understanding of the importance of good supporter/customer care, and how to provide this in a fundraising context.
· A strong interest in events & community/ peer-to-peer fundraising activities.
· A results-driven attitude and strong sense of personality accountability.
· Excellent communication and relationship building skills, including written and on the phone/ in-person.
· Excellent organisation skills and an ability to identify the best use of time to complete your work.
· Very good attention to detail, IT skills and the ability to use a CRM database.
· A belief in PCR’s work, goals and our values: innovation, collaboration, accountability & championing the patient voice.
How to apply
Please send your CV & supporting statement (max 1 side of A4) outlining why you want role & why you think you’d be a good fit, with examples of previous experience. Successful applicants will be invited to an online interview taking place w/c 20th July, and a second round may take place at our offices in London on w/c 27th July.
Transforming Research. Transforming lives.

The client requests no contact from agencies or media sales.
Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.
Title: Blended Team Service Manager
Post no: 659
Working base: Biggleswade CMHT (Community Mental Health Teams) SG18
Area covered: Bedfordshire, Luton
Contract type: Permanent
Hours: 37 hours per week, Monday – Friday
Salary: £29,355.00 per annum
About the Service and the Role
This role is an exciting opportunity to work with the Operational Services Manager (Blended Teams) to manage the daily operations of our Blended Teams functions.
This includes managing a core team of workers in a diverse range of projects and services often in partnership with the NHS and other VCSE and community groups. The role will involve multi-agency working and ensuring the continuous development of our services to ensure that they meet the needs of the community and blended team outcomes.
Ideally, you will be required to have knowledge of managing remote teams who may be imbedded in NHS services and the ideal candidate would have the skills to support staff with the complex challenges that come with blended working as well as maintaining and building relationships with key stakeholders. You will also be required to hold your own caseload, supporting the teams with more complex service users and cover gaps in services.
Key Responsibilities and Service Delivery
The successful candidate will have experience of managing diverse staff resources, multi-agency working, 2 years’ experience working with people with mental health and managing remote teams. Level 3 Social Care (or equivalent) and Management and Leadership qualifications are desirable.
Entitlements/benefits:
If you have a passion for working in mental health and possess the required skills, we would love to hear from you.
Closedown: 5pm on Thursday 23rd July 2026
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP
Other roles you may have experience of could include: Mental Health Service Manager, Community Services Manager, Service Coordinator, Mental Health Team Leader, Service Delivery Manager, Community Support Manager, Operations Manager, Wellbeing Centre Manager or Mental Health Project Manager.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.
Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB TITLE: Retail Manager
LOCATION: Alderley Edge
DATE WRITTEN: May 2026
ACCOUNTABLE TO: Retail Area Manager
PRIMARY PURPOSE:
To manage an Age UK Cheshire Charity Shop located in the Cheshire area, ensuring efficient and effective management of colleagues, volunteers, premises, sales, and stock to provide a high-quality retail service in relation to agreed performance targets.
To achieve the maximum potential of funds for Age UK Cheshire by achieving charity retail standards and community engagement.
To ensure all appropriate standards of security and health and safety are met. To organise and manage the day-to-day operations of the store including effective communication with the Head of Retail and reporting of relevant data.
Main Duties:
1. To ensure that the Age UK Cheshire Charity Shop achieves required standards of performance and agreed sales targets:
§ Maximisation of sales through stock rotation, correct pricing, brand awareness and merchandising, to use the full potential of the stock available to you.
§ To gain Gift Aid on eligible donations to Age UK Cheshire to maximise funds for the charity in line with HMRC guidelines. This includes signing up new donors to the scheme and selling stock accordingly.
§ Responsible for managing, training, and developing the Assistant Retail Manager to achieve pre-set objectives.
§ Support, train, and coordinate the work of volunteers in the shop as required.
§ Working with the Assistant Retail Manager to ensure that the shop complies with all the relevant legislation, trading standards and health and safety.
§ Ensuring stock from donors is correctly received and stored within the shop. Working with the Area Retail Manager to make certain of timely collections and suitable deliveries to merchandise appropriately and safely.
§ Administrative systems and working practices to include daily and weekly sales reports, charity log and financial information.
§ Identify stock which can maximise income when sold via e-commerce, auctions, or other sales opportunities.
§ To plan and prioritise special promotions, seasonal adjustments, and sale events.
§ Ensuring professional signage throughout the shop; to be clear and on brand.
§ Engage with the Retail Operations Manager regularly to create a cohesive working relationship with the wider retail team in order to gain support and advice
2. Maintain a high level of commercial awareness by staying informed of sales trends, stock position and local competition.
3. To work as a member of the wider retail team to ensure that all shops across the region are covered appropriately. Have a flexible approach to days worked and location, to provide support to other colleagues and providing holiday cover for the Assistant Retail Manager.
4. To participate in recruitment, induction, training and deployment of colleagues and volunteers. To work with other organisations when necessary to ensure compliance with all legislation and good practice.
5. To develop and manage “designated volunteers” through appropriate training and development, to ensure that they can take responsibility for the running of the shop in the absence of paid colleagues, including holiday cover if necessary.
6. Implement the highest standards of customer care and service.
7. To maximise income by participating in fundraising and trading opportunities.
8. To take responsibility for the shop to implement shop procedures, as follows: -
§ To act as a key holder at an assigned location
§ To prepare the shop for opening by the correct time
§ To close the shop at the correct time and ensuring the shop is secure before leaving
§ To assist in the acquisition of donations including furniture and to liaise with the Area Retail Manager on collection and delivery procedures
§ To sort, prepare and price stock to in line with charity retail processes.
§ To present stock in the sales area to the agreed standard
§ To recruit, train, organise, supervise, and care for the welfare of colleagues and volunteer helpers
§ To reconcile the cash register, banking and to work to Age UK Cheshire’s financial policies and procedures
§ To complete paperwork as necessary, to include use of information technology on computerised systems
§ To carry out Age UK Cheshire’s policy on Health and Safety of colleagues and customers, including all manual handling policies and procedures for goods and furniture, emergency and accident procedures, trading standard policy, refunds and exchange policy.
9. To use initiative to ensure any issues in the shop are resolved quickly and effectively. To follow the correct reporting procedure to inform the Health & Safety Manager of any problems or concerns.
10. To understand and achieve daily/weekly/monthly/annual targets which will be reviewed regularly with the job holder. To undertake performance related reviews with Assistant Retail Managers as required.
11. To be a role model for Age UK’s mission statement and values and to understand how the role of a Retail Manager complements this.
12. To undertake such duties as may from time to time be reasonably requested by management within the flexible definition of the post.
AGE UK CHESHIRE
RETAIL MANAGER - PERSON SPECIFICATION
Essential Criteria:
- strong communicator with the ability to deliver team messages, deal with customer issues and resolve problems with firmness and fairness.
- ability to understand and interpret financial information in order to manage shop performance outcomes.
- good administrative and organisational skills with the ability to undertake banking tasks, keep basic records and organise resources in a busy environment.
- the ability to recognise stock potential in order to generate income and the importance of attractive presentation.
- supervisory experience with the ability to motivate, inspire and lead a team.
- IT literate
- ability to travel freely between shops (ideally full driving licence and use of a properly insured vehicle during work hours).
Desirable Criteria:
- basic knowledge of Health & Safety and Fire regulations and ability to identify potential risks to include items that sold under Health & Safety regulations.
- proven retail experience
- experience of working with volunteers.
- general understanding/empathy with the aims of the organisation.
Processing stock deliveries will regularly involve carrying and moving heavy stock. You will also be on your feet for long periods of time. On occasions you may be required to work on your own within the shop.
AGE UK CHESHIRE
RETAIL MANAGER - ADDITIONAL INFORMATION
The organisation currently operates 9 charity shops and has ambitious plans to open more charity shops which all help to provide funds for the charity to deliver its services for older people in Cheshire, as well as being a location to promote Age UK Cheshire services.
All Age UK Cheshire shops sell unwanted household and personal goods donated by the public and other commercial companies. The success of the shops is dependent upon achieving a regular adequate supply of donations. Age UK Cheshire shops have established a reputation for selling good quality items, well presented and at reasonable prices.
The shop staffing structure is supported by volunteer helpers. They do not receive any payment other than the reimbursement of their exact travel costs from their home to the shop.
The shops are all expected to trade profitably. Their function is to provide income to the organisation. Each shop is given a weekly sales target to achieve to produce a targeted net profit once rents and other costs have been deducted.
Each shop has a mixture of staff and volunteers covering a 6- or 7-day working period. The Retail Manager will be supported by an Assistant Retail Manager working flexibly to provide cover at the shop. At times you might be asked to cover other shops depending on staffing issues, so flexibility is a must. Volunteer support is key to the success of the operation and development of “designated volunteers” who can take responsibility for the shop, during some periods of staff absence.
Location: Shop Base – Alderley Edge. You may be required to cover other shops on an ad hoc basis.
Hours: 36.25 hours per week, worked over 5 days Monday to Sunday. Hours are required to be flexible to ensure that the shop is staffed appropriately. There may be a requirement to travel between shops. In exceptional circumstances you may be required to work 6 days per week. The role will require working over the Christmas period and potentially all bank holidays.
Salary: £25452.03 per annum (£13.50 per hour). Overtime payments can be paid for exceptional circumstances where additional days have been worked.
Pension: Age UK Cheshire has an automatic enrolment workplace pension scheme in place for eligible employees.
Leave: 25 days’ leave per annum (plus Bank Holidays) rising after 5 years’ continuous service by one day per year (pro rata) to a maximum of 30 days’ leave after 10 years.
Contract: All new staff are subject to a three-month probationary period. 4 weeks’ notice is required to terminate employment by either side i.e., the employee or Age UK Cheshire. During the probationary period, one week’s notice is required by either side.
Health Care: All staff will automatically join the Age UK Cheshire’s Health Care Cash Plan and will be entitled to receive healthcare benefits.
Criminal Disclosure: Basic DBS Check applicable for this post.
Age UK Cheshire is a Mindful Employer and positive actions will be taken to ensure that people will not be excluded from working for Age UK Cheshire because of their age, race, ethnicity, faith, marital status, sexual orientation, gender, physical or mental health.
Registered charity no. 1091608
The client requests no contact from agencies or media sales.