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Top job
Citizens Advice Southwark, Southwark (On-site)
NJC Scale 2 - £28,050 to £28,427 per annum
The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment
Posted 2 days ago
Closing in 3 days
Home-Start Epsom, Ewell and Banstead, Epsom, Surrey (Hybrid)
£28,000 per year FTE (pro rata)
Posted 3 weeks ago
Closing in 6 days
Pilgrims Friend Society, London (Hybrid)
£25,280 - £30,680 per year
Posted 3 weeks ago
Closing tomorrow
The National Lottery Community Fund, London (Hybrid)
£27,810 - £30,851 per year
Posted 1 week ago
Closing tomorrow
StreetVet, Remote
£30,000 - £32,000 dependent on experience
Posted 1 week ago Apply Now
Pecan, London (On-site)
£35,000 - £38,000 per year pro rata p/a (depending on experience), + 8% Employer Pension Contribution
Posted 1 week ago Apply Now
Carers Hub, Lambeth (Hybrid)
£32,558 pa
Seeking a Adult Carers Team Leader to join the Carers’ Hub team and make a vital difference to the lives of unpaid carers in Lambeth.
Posted 1 week ago
The Royal College of Ophthalmologists, NW1, London (Hybrid)
£29,895 per year
Posted 1 week ago Apply Now
Page 15 of 29
Southwark, Greater London (On-site) 15.09 miles
NJC Scale 2 - £28,050 to £28,427 per annum
Full-time
Permanent
Job description

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

Gateway Assessor

NJC Scale 2 - £28,050 to £28,427 per annum

Full-time – 35 hours per week

The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment by supplying accurate, personalised, relevant information and guidance.

You must have:

  • Recent experience of undertaking the role of Gateway Assessor or of providing information, advice and guidance to the public either through face to face, telephone and emails including experience of exploring clients’ problems and identifying appropriate next steps.
  • An understanding of the main enquiry issues involved in assessing clients' problems
  • Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony
  • To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Closing date: 9.00 am Monday 16 June 2025

Interviews: Friday 20 2025

In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% of gross salary, an Employee Assistance Programme and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Posted by
Citizens Advice Southwark View profile Organisation type Registered Charity
Posted on: 29 May 2025
Closing date: 16 June 2025 at 09:00
Tags: Advice / Information, Social Care / Development, Advocacy, Social / Support Work