Area managers jobs
We are seeking a cleaner to clean our offices, toilets, kitchen/break rooms, residential and all general areas in our premises at Clapham Junction.
The hours of work are 20 hours per week, Monday to Friday 1.00pm to 5.00pm.
As well as having proven experience of cleaning in an office or industrial environment, you will be familiar with Health and Safety procedures relating to cleaning, including COSHH regulations and manual handling. Basic literacy and computer skills are essential in this cleaner role, to complete timesheets, report maintenance and similar communications.
Successful applicants for the Cleaner post will be required to wear personal protective equipment as supplied and to undertake a DBS check.
Salary and Location
- Band CLG, London Spine points 46-44
- Starting salary: £31,639 p.a. rising to £33,334 p.a. pro rata in annual increments (equivalent to £17.95 per hour)
- PCS Clapham
Successful candidates for the Cleaner post will be able to demonstrate:
- Proven experience of cleaning in an office or industrial environment
- Knowledge of health and safety procedures relating to cleaning including COSHH
- Basic numeracy, literacy and IT skills
- Ability to communicate effectively
The main duties of the Cleaner role include:
- Maintaining clean
- toilets, washrooms and showers
- office and common areas
- kitchen and rest areas
- Reporting minor repairs and maintenance faults to line manager
The ability to clean to a high standard, work on your own initiative, meet deadlines, and support the cleaning team are all essential requirements for a successful Cleaner at PCS.
Closing date: at 12 midday on Monday 24 August 2026
Interviews will be held at PCS Clapham: Thursday 10 September 2026
About PCS
PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.
Employer Benefits
You will have access to a generous package of staff benefits including
- flexible working (including hybrid working)
- childcare and family support
- generous maternity/paternity leave
- 32 days leave and Christmas closure
- pension scheme
- employee assistance programme
Learning and Development
The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.
PCS Recruiting Process
We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.
Applications must be received by the closing date and time specified.
Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.
- CVs will not be accepted. Please see the job description/person specification and follow the application process.
- PCS is working towards equal opportunities and is positive about disabled people.
- All posts can be considered on a full-time, part-time or job share basis.
Please view our guidance for applicants.
JOB DESCRIPTION: CLEANER
Ref: 1526
Grade: CLG, London
Salary:
Spine points 46 - 44
Starting salary £31,639 p.a. rising to £33,334 p.a. pro rata
Location: PCS Clapham
Purpose of the job:
The key purpose of this role is to ensure all offices, services and common areas are kept clean by both scheduled and unscheduled cleaning services.
Responsible to: Cleaning Supervisor
Responsible for: Not applicable
Contacts
External:
Not applicable
Internal:
Members of staff, tenants and visitors to PCS Clapham
Main duties and responsibilities
1. Cleaning toilets, washrooms and showers
- Empty and clean waste bins and renew bin liners
- Clean and disinfect toilet seats both sides
- Clean and disinfect toilet pans, urinals and hand basins
- Clean and disinfect all fixtures and fittings
- Clean and disinfect floors
- Clean and disinfect shower
- Polish mirrors
- Damp wipe windowsills, skirting boards and ledges
- Damp wipe walls, panels and doors
- Clean and disinfect worktops
- Replenish toilet rolls, hand towels and soap liquid
- Fill out cleaning checklist when completed
- Report minor repairs and maintenance to line manager
2. Cleaning Office and common areas
- Empty and clean all bins and renew bin liners
- Dust, damp wipe and polish all furniture, windowsills, ledges, skirting boards etc.
- Dust, damp wipe and polish all fixture and fittings
- Clean and dust computers, photocopiers etc
- Remove hand marks etc. from all viewing panels
- Wash cups, glasses and jugs
- Put out water, jugs and glasses in meeting rooms
- Prepare refreshments for meetings
- Clean outside casing of hot and cold drinks machines
- Remove marks from furniture, walls, doors etc.
- Dust window blinds
- Vacuum carpets including stairs
- Clean and mop all hard floors including stairs
- Clean and polish handrails on stairs and landings
- Dispose of all rubbish in the correct manner and designated area
- Dispose of food waste in correct bins
- Keep the cleaning cupboard clean and tidy
- Replenish consumables in breakout area
- Remove all utensils from meetings once it has finished
- Replenish paper towel and cups
- Prepare refreshments for meetings
- Remove all catering utensils at the end of day (If required)
3. Cleaning Kitchen & Breakout Areas (if required)
- Empty and clean waste bins and renew bin liners
- Clean and disinfect sink and taps
- Clean and disinfect worktops and tabletops
- Clean and disinfect all fixtures and fittings, including fridges & Microwaves
- Clean and disinfect floors
- Vacuum carpets
- Damp wipe windowsills, skirting boards and ledges
- Damp wipe walls, panels and doors
- Replenish all consumables.
- Report minor repairs and maintenance to line manager
4. Deep clean (if required)
- High - level dust and wash walls
- High - level dust and wash ceilings and vents
- High - level dust and wash furniture
- High - level clean window blinds
- Clean windows
- Clean up after builders and contractors
- Scrub and buff and polish hard floors
5. Clean Carpet (if required)
- Move furniture and equipment
- Use a heavy-duty carpet cleaner and extractor
- Use a carpet scrubbing machine
- Replace furniture and equipment
6. Other
- Reporting minor repairs and maintenance faults to line manager
- Reporting Health and Safety Risks to line manager
7. General
- At all times implement and promote the PCSs equal opportunities policy adhering to the PCS Values
- Take due and reasonable care of him / herself and others in respect of
- Health & Safety at Work
- PCS is committed to the training and development of all its employees and the post holder has a responsibility to participate
- Act in a manner that enhances the work of PCS and its overall public image
- In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals.
- Such other duties that may reasonably be required and that are within the level of the responsibility of this post
Progression beyond the minimum spine point is dependent on training and/or duties completed.
Post: CLEANER
Ref: 1526
Date: August 2026
Location: PCS Clapham
ESSENTIAL FACTORS
EXPERIENCE
- Proven experience of cleaning in an office or industrial environment
- Deep cleaning procedures
- Carpet cleaning
TRAINING
(including continuous professional development)
- Evidence of ongoing training and continuing professional development
- Commitment to participation in appraisal and development review process
- Commitment to undertake job-related training
KNOWLEDGE
- Health and safety procedures relating to cleaning
- COSHH storage and use of hazardous materials
- Manual handling
SKILLS
- Basic numeracy, literacy and IT skills
- Ability to communicate effectively
- Ability to work on own initiative
- Ability to work to set deadlines
- Application of diligence within work area
OTHER
- Commitment to the application of Equal Opportunities policies and practices at work
- Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
- Flexible approach to work and willing to work outside of normal office hours and location on occasions
You will be one of the key points of contact for World Physiotherapy membership. The position is instrumental in assisting the smooth running of World Physiotherapy membership services and supporting the work of the membership manager, the regional executive committees, member organisations, and other staff across the full range of functions.
You will use your experience, initiative, confidence, project and organisational skills to provide business support across the organisation and its activities. These include the membership function requirements of the organisation, project support, operational logistics, member services and education activities. This will require liaising with staff, member organisations, board/committee members, and external stakeholders.
You will love working for a growing, values-driven organisation where you can use your skills to support the organisation’s business as usual activities as well as strategic projects working at all levels in the organisation and with key stakeholders.
You thrive in a dynamic, international team where you can implement systems and processes for effective and efficient operations, as well as bring your ideas to specific projects.
Duties and key responsibilities
Operational support
- Liaising with member organisations, regions, specialty groups and networks as required by the membership manager and other staff.
- Technical and logistical support across all operations for any meetings and webinars.
- Work with relevant staff to ensure that activities are set up on Teamwork® (project management software) and support their ongoing management.
- Ensure the CRM (Salesforce) is updated with relevant organisational and individual contacts and interactions.
- Management of membership queries
Administrative support to the membership manager, regional executive committees and specialty groups, and those representing World Physiotherapy on defined activities or events
- Scheduling of all regional executive committee meetings and supporting other meetings and webinars both via teleconference and face-to-face.
- Drafting forms and surveys using Microsoft Forms and SurveyMonkey
- Other project areas: work with the membership manager to carry out activity analysis
- Provide day-to-day administrative support for World Physiotherapy’s membership activities and services.
- Assess ways to improve project management and outcomes.
- Provide general project support and carry out any other tasks requested by the manager.
Person specification
The membership support officer must have experience in project support and organisational administration. They must be highly organised, self-motivated and able to demonstrate initiative in managing complex and competing demands from different sources.
It is expected that the individual will ideally have a good first degree, or relevant experience gained across a range of comparable settings, preferably with additional experience or qualifications in project management and/or business administration. Experience of working with senior staff and committees is essential.
The individual must have a legal right to work in the UK.
Attributes
Essential:
- advanced computer literacy skills and competency with Word, Excel, Outlook, PowerPoint, SharePoint, Surveymonkey, Salesforce, Teams, and Zoom.
- strong communication skills (in a cross cultural/professional environment)
- the ability to multi-task, prioritise and manage own workloads
- cultural awareness and sensitivity
- tact and discretion for dealing with confidential information
It is expected that the person appointed will have:
- a minimum of two years in a relevant work environment
- demonstrable ability to organise and prioritise own workload effectively
- experience of meeting planning including webinars
- experience gained working with teams and individuals across time zones internationally
- delivered a variety of business support and office services
- an efficient and well organised working style
Desirable:
- understanding of the physiotherapy profession
- ability to speak an additional language such as French, Spanish, Portuguese or Arabic
Candidates with relevant experience who meet the above attributes will be invited for an initial interview, which may be followed by a technical interview and skills test.
To represent physiotherapy across the globe, advancing our profession and advocating access for all, to improve health and wellbeing.


The client requests no contact from agencies or media sales.
We’re seeking a dynamic individual to support Medair UK’s engagement with Trusts and Foundations in the United Kingdom. As an integral part of the team you will help enable support for Medair's life-saving work responding to conflict, disease, and disaster so that the world’s most vulnerable and hard-to reach people can live with dignity and hope.
As a good communicator with excellent written skills and strong attention to detail, you will have the ability to produce compelling funding applications and donor reports. You will be proactive, highly organised and able to manage multiple projects and deadlines simultaneously. A confident relationship builder, you will enjoy supporting trusts and foundations to engage with Medair's humanitarian work. Whether through direct fundraising experience or transferable skills, you will understand how to communicate effectively with donors and support the development of long-term funding relationships. Comfortable using CRM systems and databases, you will combine creativity, strong administration skills and an understanding of what motivates charitable giving to help grow support for Medair's work.
Key Activity Areas
Lead Generation - Trusts and Foundations
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Support the identification and research of new Trusts and Foundations aligned with Medair's funding priorities, maintaining a pipeline of prospective funders.
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Manage a portfolio of small and medium-sized Trusts and Foundations, progressing relationships through the donor journey and supporting their ongoing engagement with Medair.
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Conduct prospect research and prepare donor profiles, briefing notes and background information to support fundraising approaches and applications.
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Work closely with the Head of Trusts and Foundations to identify opportunities to develop new funding relationships and increase support from existing partners.
Communications - Trusts and Foundations
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Prepare high-quality funding applications, letters of enquiry, cases for support and reports for Trusts and Foundations.
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Support the delivery of stewardship plans for Trust and Foundation partners, helping to ensure funders remain engaged with Medair's work.
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Build positive relationships with trust representatives through written communications, meetings, events and other engagement opportunities.
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Ensure all grants are acknowledged appropriately and that donor communications are delivered in a timely manner.
Planning, Monitoring and Pipeline Management
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Maintain accurate records of Trust and Foundation activity, applications, grants and contacts within Salesforce.
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Monitor application and reporting deadlines, ensuring all submissions are completed accurately and on time.
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Ensure grants are correctly allocated to Medair programmes and that funding information is recorded and tracked throughout the grant lifecycle.
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Support the monitoring of fundraising performance, pipeline progress and funding opportunities.
Social Media Support (15%)
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Working with the Marketing & Communications Manager to plan, create and schedule social media content across Medair UK's channels.
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Draft engaging social media copy and identify stories, programme updates and supporter content that help communicate Medair's impact to external audiences.
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Ensure all social media content is consistent with Medair's brand, values and communications guidelines.
Tasks common to all staff
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Act as an ambassador for Medair UK at all times when liaising externally and internally.
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Ensure consistent implementation of Medair brand across all relevant activities. Record information as necessary and comply at all times with requirements for handling personal / sensitive data.
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Contribute to the annual planning and budgeting cycle, providing appropriate input from your area of responsibility. Adhere to the Medair values and mission at all times.
The National Safeguarding Policy and Development Manager will provide strategic leadership and manage a team focused on developing and implementing safeguarding policies for the Church of England Central Services.
As the National Policy Development Manager, you will play a crucial role in the National Safeguarding Team, offering strategic guidance and managing a team of policy professionals. Reporting to the Deputy Director for Development, you will be an integral part of the NST Leadership Team. This role demands substantial experience in senior-level safeguarding work, public speaking, and complex policy writing.
1. To operate at a strategic level, providing expert advice and guidance to senior church leaders, including the Deputy Director for Development on matter of policy and policy development.
2. To lead a team who manages and review effective processes for the development and implementation of a range of national safeguarding policies, codes of practice and guidance, including the development of project plans for policy development and implementation based on sound project management principles.
3. To coordinate the policy team to ensure they undertake the necessary policy and guidance development arising from the implementation of national reviews of the Church, including but not exclusive to: the investigation carried out by the Independent Inquiry into Child Sexual Abuse into the Anglican Church (2020), the review led by Keith Makin in relation to the late John Smyth QC (2024) and the Charity Commission (England and Wales) Regulatory Action Plan for the Archbishops Council (2025).
4. To ensure that the policy team work collaboratively and engage all relevant stakeholders in the policy development and implementation process, including survivors, relevant lead bishops, clergy, church working groups, Regional Safeguarding Leads, Diocesan Safeguarding Officers / Cathedral Safeguarding Officers, including through the establishment of project working groups.
5. To ensure that engagement takes place with technical / functional experts relevant to the policy field, including academics, legal advisors, HR experts, and data protection officers, as well as researching the evidence base for the policy area, ensuring consistency with national, canon and ecclesiastical law and policy.
6. Ensuring the policy produced by the policy team is relevant to all parts of the Church, in particular: dioceses, parishes, cathedrals, religious communities and Theological Educational Institutions, and is informed by learning from within the Church (e.g. from Safeguarding Practice Reviews and diocesan / national audits).
7. Overseeing the work undertaken with relevant stakeholders to develop implementation plans for new and revised policies.
8. Working with NST colleagues at a leadership level to support a cycle of learning and review for national safeguarding policy.
9. Following governance processes for the approval of new and amended policies, including the preparation of timely, appropriate papers and reports for the National Safeguarding Steering Group, National Safeguarding Panel, General Synod and others.
10. Leading work to engage with other departments and working parties across the NCIs to ensure that their work and initiatives reflect national safeguarding policy.
11. Overseeing the safeguarding e- manual, including the maintenance and support contract and ensuring that it is kept up to date.
12. Working with Legal and other relevant functions to amend canon and ecclesiastical legislation relevant to safeguarding, by developing policy instructions, and supporting consultation and the drafting of new or revised legislation.
13. Building relationships and working with survivor groups and individual survivors, and colleagues in the NST:
* to ensure that the survivor perspective is present in safeguarding policies.
* to ensure that the survivor perspective is present in other areas of development and activity such as safeguarding training and quality assurance.
14. Effectively lead a policy team to prepare briefings, responding to and contributing to communications, and answering queries from dioceses and other Church Bodies on relevant aspects of safeguarding policy.
15. This role has line management responsibility for a small team of Policy Officers and a Policy Lead.
16. Represent the National Safeguarding Team Senior Leadership Team at strategic and governance meetings, deputising when necessary.
This is a fixed-term contract ending on 31st May 2027.
Closing Date - 25th August at 5pm.
Essential
Skills/Aptitudes:
1. Able to operate at a senior level, providing a strategic overview on policy matters.
2. Able to effectively line manage a small staff team, providing reflective supervision which enables the individual to professionally develop.
3. Able to build effective, trusting influential relationships with a wide range of internal and external stakeholders, at all levels.
4. Able to lead and manage complex projects through all stages including at a national level
5. Able to develop project plans based on sound project and change management principles.
6. Able to lead and facilitate project groups, ensuring they deliver the outcome required.
7. Able to communicate complex ideas succinctly and clearly in writing for a range of audiences.
8. Ability to analyse and summarise large amounts of complex written information from a range of sources and turn into meaningful policy.
9. Able to speak in public to large groups of people in an impactful and engaging way.
10. Ability to communicate with survivors and people of all backgrounds effectively both in written form and verbally.
Knowledge/Experience:
1. Experience of working at a senior level in a complex safeguarding environment.
2. Experience of line managing a team of individuals in order to get the best from them.
3. Experience in safeguarding of children and/or adults and policy and guidance development in the safeguarding sector.
4. Experience of producing clear, effective national policy and guidance for a range of audiences.
5. Knowledge of national safeguarding legislation, statutory guidance and policy (e.g. Children Acts, Care Act, Working Together, criminal justice legislation) both current and historical as relevant to non-recent abuse.
6. Knowledge of latest research and practice developments in the safeguarding field.
7. Experience of working across departments and organisations to support strategic policy development, delivering projects that have measurable impacts.
8. Experience of analysis and effective communication of safeguarding recommendations and findings.
9. Experience of working with a wide range of stakeholders including senior officials.
10. Experience of engaging with children, young people and adults at risk.
11. Experience of working with survivors of abuse.
12. An understanding and application of trauma-informed theory, approaches and practice.
Personal Attributes:
1. Able to inspire the trust, confidence and commitment of others.
2. Personal authority, gravitas and confidence - able to influence and persuade at all levels and with a range of stakeholders.
3. Relational: expert in valuing and managing relationships with others as the means of delivering change. Emotionally intelligent.
4. Politically astute - understanding, and managing successfully, organisational politics.
5. Principled - strong value base and commitment to doing the right thing.
6. Brave - willing to challenge others constructively and to be self-reflexive, welcoming feedback.
7. In sympathy with the aims of the Church of England
Desirable
1. Experience of safeguarding quality assurance and inspection / audit processes.
2. Knowledge of how safeguarding operates in the Church of England.
3. Understanding of Church of England national structures and policies.
4. Experience of co-production with adults with lived experience.
Education:
Degree level or equivalent experience.
The Church of England’s vocation is and always has been to proclaim the good news of Jesus Christ afresh in each generation to the people of England.



Senior Individual Giving Manager
£55,000-£57,000 per annum
Full time (35 hours per week)
Permanent
Hybrid working – 2 days per week in our office in Cheam, Surrey, including Tuesday
The Charity for Civil Servants sits at the heart of the UK Civil Service. While we can’t always prevent the tricky, stressful, sad stuff from happening, when it does happen, we help current, former and retired civil servants get the best support.
We’re 140 years old in 2026 and we’ve got big ambitions to ensure we are there for those who need us for generations to come.
We are looking for a Senior Individual Giving Manager to join us as we embark on the next phase of our strategy to accelerate income growth. This senior leadership role leads the full individual giving line, holding acquisition, retention, supporter care and legacy together as a streamlined donor journey.
The role will focus on reducing the attrition of regular-giving supporters and growing our community lottery, alongside supporter journeys, payroll giving stewardship and migration, lottery and regular giving acquisition, and legacy cultivation.
If you are ready to take on the challenge to rebuild a sustainable individual giving programme, then we would like to hear from you!
The ideal candidate will have demonstrated senior-level responsibility for an income line. They will be highly experienced in leading individual giving, regular giving or supporter retention programmes, with a strong understanding of payroll giving. They will also have significant experience of growing a lottery, raffle or similar prize-led product. Line manager experience is essential.
In return, we can offer you a supportive, inspiring and friendly team culture and excellent benefits including a health cash plan, Headspace, life assurance, excellent pension, generous annual leave, birthday leave and a cycle to work scheme.
To apply, please submit your CV and a covering letter that states why you would be suitable for this role. The closing date for applications is 6 September 2026.
First interviews will take place online on 11 September 2026. Please let us know in your covering letter if this date would be difficult for you. If you need any adjustments to enable you to perform to your best at interview, please let us know in your application (you don’t have to explain why).
The Charity for Civil Servants are committed to building and developing a workforce which reflects the diversity of the civil service community that we support. We seek to ensure all job applications are treated fairly, with respect and without bias and we encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, or any other factor.
Government, Multilateral and Climate Funding Manager
Permanent. Full Time. Hybrid working (minimum of 2 days in the office per week)
Location: This role can be based in any one of our UK offices - Edinburgh, London, Warrington
Salary: £49,062 per year for Edinburgh, and Warrington. £53,994 per year for London (including London allowance)
About us
Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.
We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues.
About the role
Reporting in to the Partnership and Business Development Lead, the Government, Multilateral and Climate Funding Manager is responsible for driving sustained growth in income and impact outcomes by actively engaging and cultivating strong relationships with existing and new institutional and climate funding partners.
The role co-creates and leads bidding with MCCs and Global Programmes teams, securing multi-year, multi-million government, multilateral, and climate funding awards.
The post-holder will co-lead and deliver the government, multilateral and climate funding strategy, positioning Christian Aid and its partners to access and scale climate finance, including adaptation, resilience, loss and damage, and nature-based solutions funding.
The role ensures a strong long-term pipeline of funding opportunities, aligned to organisational priorities and climate justice commitments, maximising both income and programme impact.
Some of the main areas of responsibility for the Government, Multilateral and Climate Funding Manager include:
- Working with the Partnerships and Business Development Lead and Heads of Impact to implement an ambitious long-term strategic framework to enhance engagement and build strong partnerships with Government, Multilateral and Climate Funding Partners (including Global Climate Funds such as the Green Climate Fund and Adaptation Fund, UN agencies, World Bank climate windows, Regional Development Banks, and bilateral donors including UK and devolved Governments, European and other Governments), setting clear objectives and key areas for collaboration, ensuring alignment with organisational goals and climate justice priorities.
- Acquire, develop and retain key Government, Multilateral and Climate Funder relationships and strategic partnerships by building a wide network of contacts across Government Departments, development finance institutions, and climate finance mechanisms, ensuring sustained engagement and strong positioning over time.
- Build and maintain a forward-looking, multi-year pipeline of institutional and climate funding opportunities, identifying emerging climate finance trends and positioning Christian Aid to access strategic funding, collaborating closely with CA Ireland and global teams to maximise funding growth.
- Oversee agreed Supplier Framework Agreements, including those linked to climate and environment programming, working with MCC Business Development Managers in taking forward pipeline opportunities.
- Collaborate across the Partnerships and Business Development Team and MCC BD Team on tenders and grants, leading bid preparation and ensuring alignment with funding requirements, including integration of climate considerations and compliance with donor requirements (e.g. climate rationale, safeguards, and reporting).
- Collaborate with Impact colleagues to onboard new programmes, including those funded through climate finance mechanisms, working with MCC Contracts and Portfolio Managers to ensure readiness for delivery and compliance requirements.
- Develop and proactively pitch new strategic Signature Programmes, including climate-focused and climate-integrated programmes, in agreement with Directors and MCCs.
- Strengthen internal capability by supporting colleagues to integrate climate considerations into programme design and funding approaches, sharing knowledge and best practice on climate funding requirements.
- Represent Christian Aid externally, strengthening organisational visibility and positioning within climate finance spaces.
- This level role may include line management responsibilities of an adviser level role.
Role Characteristics
- Permanent, income-generating role aligned to multi-year institutional and climate funding cycles
- Focus on sustained pipeline development and relationship management
- Requires long-term positioning with government, multilateral, and climate funders
- Builds and retains organisational expertise in complex and competitive funding mechanisms
- Critical to delivering predictable income growth and scaled programme impact
Strategic Context
This role is critical to ensuring Christian Aid can:
- Compete effectively in an increasingly climate-focused and competitive funding landscape
- Build and sustain high-value institutional and climate funding partnerships
- Access and scale climate finance as a core income stream
- Deliver long-term, impactful programmes aligned to climate justice priorities
The permanent nature of this role reflects the long-term horizon of institutional and climate funding, and the need for sustained engagement, expertise, and strategic positioning.
Integration with Senior Leadership
This role will be complemented by senior strategic oversight, ensuring strong alignment between operational delivery and high-level engagement with key funders, strengthening Christian Aid’s positioning, influence, and ability to secure large-scale funding opportunities.
About you
Who we are looking for:
Essential:
- Highly developed communication, networking, consulting and relationship-building skills, including but not limited to Government Departments, INGOs, NGOs and Private Sector and country missions
- Highly developed interpersonal skills at senior levels with advanced negotiation and conflict resolution
- Highly developed research skills for identifying strategic funding and partnership
- Highly developed organisational, planning, and prioritisation
- Substantial knowledge and experience of humanitarian programming and humanitarian donor funding modalities with UN, EU and bilateral donors and/or international climate funding architecture, Global Climate Funds, donor accreditation and management modalities
- Developed skills and experience in strategy development, decision-making, and managing high-pressure
- Substantial experience and a proven track record of securing multiple multi-million-pound
- Substantial experience with project design, as well as monitoring and evaluation
- Substantial experience in developing, writing, and budgeting technical grant and service contract bids, and strong excel and budgeting skills.
- Detailed understanding and knowledge of institutional donor programming and partnership models, especially with Governments and Multilateral donors.
Desirable:
- Bachelor’s degree or equivalent
- Developed in synthesising complex information
- Demonstrable experience in line management and managing teams remotely and providing coaching support.
- Medium level proficiency in speaking and writing in French or Spanish
- Understanding in negotiating government grant and supplier contracts, including compliance agreements.
Further information
At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.
We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.
We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity.
All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.
The client requests no contact from agencies or media sales.
The Supporter Care Manager manages and leads the Supporter Services function to provide an exceptional service to our supporters, from initial contact through the whole of their supporter journey, including thanking, welcome and upgrade calls to exemplary complaint handling. The Supporter Care Manager ensures the day-to-day operations of the Supporter Care team are completed within agreed timeframes and to the highest of standards. This role continually reviews and challenges the function’s processes to identify improvements and efficiencies in order to continually improve our supporter offer and ultimately increase fundraising income and donor retention.
Key Responsibilities
Communication and networking
- Deliver an exceptional service to our supporters from initial contact through to thanking, responding to enquiries in a timely and effective way.
- Develop and maintain excellent internal relationships to represent the Fundraising department effectively and credibly in person, and in all correspondence with supporters.
- Manage the relationship with our external suppliers who manage the fulfilment of appeal-led gifts and Direct Debits.
- Ensure our suppliers are meeting Service Level Agreements (SLAs) and be prepared to hold them to account for any discrepancies or failings to meet SLAs.
- Build good professional relationships with key stakeholders across the Foundation.
- Communicate technical and financial information clearly to colleagues and external stakeholders and investigate non-routine queries.
- Work with Fundraising teams to ensure all fundraising activity is briefed into Supporter Care to enable delivery.
- Maintain sector knowledge, keeping up to date with developments in best practice.
Team management
- Line management responsibility of the Supporter Care Coordinator.
- Maintain a high-performing operational function, managing the Supporter Care functions workload to answer all supporter enquiries through post, email and phone within agreed SLAs and to the highest possible standard.
- Ensure the Supporter Care Coordinator is fully trained, provided with the information they require and offered development opportunities in the way of training and networking where possible and relevant.
- Continually review and evaluate the remit of the function to identify any efficiencies that could be made.
- Develop a culture to enable and empower the Supporter Services function to proactively identify opportunities to increase supporter value and improve our ways of working.
- Support the Supporter Care Coordinator in the development of new guidelines, processes and procedures.
Decision making, planning and problem solving
- Act as an ‘early warning system’ to spot potential trends and enable the organisation to mitigate these risks and/or respond quickly to opportunities where required.
- Use good judgement to prioritise requests based on criticality of tasks and relative importance of the supporter’s request, and escalate where required.
- Use experience, initiative and judgement to solve predictable problems using initiative and creative vision to come up with solutions.
- Run regular diagnostic reports from the database to ensure information is being accurately recorded and any errors picked up at the earliest opportunity.
- Be prepared to change working practices in time for new fundraising regulations and communicate this to the team.
Service delivery
- Set team KPIs and manage team performance against them. This will include monitoring the performance of our external suppliers.
- Maintain the CRM, creating and updating donor records to provide an accurate record of communications and contact.
- Ensure all thanking is completed within agreed SLAs, providing personalised responses as required and develop response templates for the Gift Processing team for automated thanking.
- Working with the Head of Individual & Legacy Giving to develop and lead a comprehensive programme of internally delivered welcome calls, telephone upgrades and conversion calls to our supporters.
- Manage complex and non-routine requests from supporters and colleagues.
- Regularly review and explore new systems and ways of working, seeking to continuously improve delivery.
Analysis and research
- Report back on complaints and incidents to both internal and external stakeholders, with details of the resolutions and plans to mitigate against this in the future.
- Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role.
Skills, Knowledge and Expertise
Skills, abilities, and attributes:
- Excellent project management skills.
- Able to set objectives, measure performance and achieve ambitious KPIs.
- Excellent interpersonal skills, able to build rapport and establish credibility quickly, tailoring style to a broad range of individuals at all levels.
- Ability to gather, analyse and report on key metrics.
- Excellent communication skills both written and verbal.
- Able to be diplomatic and sensitive on the telephone (including dealing with angry or emotional callers at times).
- Ability to work systematically and accurately under pressure.
- Conveys enthusiasm and positive attitude, and able to inspire others.
- Passionate about the fundraising causes supported by Fundraising.
- Able to work on own initiative, make decisions independently, and think creatively and laterally.
- Excellent team player willing to be flexible to support colleagues in a busy environment.
Knowledge, experience, and qualifications:
- Previous customer service experience.
- Experience of Raiser’s Edge, or a relationship database.
- Experience of managing and motivating the Supporter Care function.
- Knowledge of fundraising operations.
Benefits
- Contributory Pension
- Annual health and wellbeing personal allowance
- Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
- Health and wellbeing programme that offers optional free yearly health check-ups.
- Support for healthy eating via fruit bowls and onsite lunch facilities.
- Agile working, flexible hours, and supportive IT kit.
- Shower facilities and bike lock area.
- Generous annual leave (27 days + bank holidays)
- Subsidies for glasses
- Employee Assistance Programme
The client requests no contact from agencies or media sales.
Upshot is looking for an Account and Support Manager to play a central role in helping organisations get the most from their use of Upshot. This is an exciting opportunity to work with a wide range of charities, sports organisations, funders, local authorities and education providers, supporting them to collect better data, measure their impact and make more informed decisions. You'll lead new client implementations, deliver training, provide expert support and build lasting relationships that help organisations succeed.
In this varied and rewarding role, you'll become a trusted partner to clients, guiding them from onboarding through to renewal and growth. You'll work closely with organisations to understand their needs, configure the system, resolve challenges and ensure they are getting real value from Upshot.
Alongside account management and support, you'll have opportunities to deliver workshops, develop resources and contribute to wider areas of the business including product development, marketing and monitoring, evaluation and learning (MEL) services.
We're looking for someone who is people-focused, organised and enjoys solving problems. You might come from a SaaS, technology, charity or customer success background, and you'll be confident communicating with a wide range of stakeholders. This role would suit someone who enjoys combining relationship management with practical delivery and is motivated by helping organisations achieve greater social impact. In return, you'll join a supportive, flexible and purpose-driven team where you'll have the opportunity to develop a broad range of skills and make a visible contribution to a growing social enterprise.
The role offers a flexible working pattern, with two days per week at the House of Sport in London, the remainder worked remotely, and occasional travel to client locations to build relationships and deliver training.
Find out more via the attached job description and Upshot brochure.
Candidates are encouraged to apply by following the instructions at the bottom of the article on our website.
UPSHOT PROVIDES A MONITORING, EVALUATION & LEARNING SYSTEM TO HELP YOU EVIDENCE YOUR IMPACT
The client requests no contact from agencies or media sales.
About us
The British Association for Behavioural & Cognitive Psychotherapies (BABCP) is the lead organisation for Cognitive Behavioural Therapy (CBT) in the UK and Ireland.
Our organisation aims to improve the mental health of people across the United Kingdom and the Republic of Ireland, by advancing research and promoting excellence in CBT and related professions.
We have more than 27,000 members across the UK, Ireland and overseas, and a staff team, who work remotely.
We deliver a wide range of events via online and in-person CPD sessions and two conferences which support the professional development of members and non-members, whilst sharing best practice showcasing research and creating valuable networking opportunities.
About the role
Your role will be the lead for governance and assurance across BABCP, supporting the Board, Committees and staff teams to ensure robust governance arrangements, effective risk management and compliance with regulatory requirements.
This role will focus on;
- ensuring the continued development, implementation and embedding of BABCP's Governance and Assurance Framework, including the identification, management and monitoring of organisational risk.
- supporting the Board and Committees through the provision of expert governance advice, effective administration, performance monitoring and the delivery of key governance activities including the AGM, elections and Annual Report.
Please refer to the full job description for more itemised duties and responsibilities.
What we’re looking for
The successful candidate will have significant experience of leading and managing governance and assurance functions within an organisation of similar scale, and be confident working with senior stakeholders, Boards and Committees.
You will need to be highly organised, able to build strong and effective working relationships, and capable of providing expert advice on governance, assurance, risk and regulatory matters.
Experience of working within a regulated environment, with knowledge of governance best practice and relevant legislation, would be an advantage.
We are looking for a candidate who can think strategically, solve complex problems, and work collaboratively with colleagues to strengthen governance practices and support organisational objectives.
Please refer to the person specification as part of the job description for more information on the criteria to be successful in the role.
BABCP supports and promotes Equality, Diversity and Inclusion. We welcome applications from people of all backgrounds.
How to apply
Please provide a CV and cover letter by midnight on 23rd August 2026.
Please note
We expect a high volume of applications for the role so early application is encouraged as the advertisement may be withdrawn ahead of the application deadline.
If you have not heard from us by 9th September 2026, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our future vacancies and apply again, as we are always looking for talented individuals to join us.
Feedback will be provided to those who are invited to interview.
Job Title: Investment Manager - Client Investment
Department: Investment
Reports to: Managing Director - Client Investment
Grade: Manager - Senior
Contract: Full-time, Permanent
Salary: £61,500 to £67,000 per annum, depending on experience
Location: Hybrid - London, EC1Y and homeworking
Right to Work: Unfortunately we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK at the time of application and for the duration of employment.
About Better Society Capital (BSC):
Better Society Capital (BSC) is the UK's leading social impact-led investor. Our mission is to grow the amount of money invested in tackling social issues and inequalities in the UK; we do this by investing ourselves and enabling others to invest for impact too.
Since 2012, we have helped grow the UK's social impact investment market thirteen-fold, to more than £11 billion, proving that impact investing can scale when social outcomes and investment opportunity are genuinely aligned. We have committed more than £1 billion of our own capital to social impact investments and today hold a live portfolio of over 100 across the UK, primarily made into funds spanning early-stage and mature positions, all working towards lasting impact for the people and communities they serve.
We're now delivering our 2026–2030 strategy: mobilising £20–30 billion in capital to positively impact 15–20 million lives across the UK over the next decade. We're focusing our expertise and capital on four challenge areas: housing, economic opportunity, climate and energy, and health. These have been chosen because each combines urgent social need, proven investment models and a clear role for BSC to play.
This is BSC's next chapter. Building on everything we've proven since 2012, we're scaling with greater ambition and sharper focus, and looking for people who want to help shape how we get there.
The Opportunity:
We are recruiting an Investment Manager to take a leading role across BSC’s client investment mandates, playing a central part in how we mobilise capital at scale to deliver lasting social impact.
A significant part of this role is supporting the management of BSC's client investment mandates, including the Schroder BSC Social Impact Trust, a listed investment trust for which BSC acts as portfolio manager, giving investors access to private market impact investments addressing some of the UK's most entrenched social issues. You will support portfolio management, reporting and investor engagement for the Trust, working closely with senior colleagues.
You will own a portfolio of impact investments spanning both BSC's own capital and the mandates we manage for others, taking direct responsibility for how these investments perform against their financial, social impact and systems change goals over time. You will build lasting relationships with fund managers, lead on performance monitoring and reporting, and shape how BSC manages a genuinely broad and varied portfolio across products and asset classes, developing cross-asset-class judgement that few comparable roles offer.
You will also contribute to BSC's client work more broadly, supporting our growing Advisory capability as we help other investors turn their impact ambitions into action through credible, practical investment strategies. This is a capability we are actively building, and you will play a key role in its delivery as it scales.
We invest in our people as seriously as we invest in our portfolio. You will accelerate your growth through hands-on experience, tailored training and collaboration with sector-leading specialists as well as gaining direct exposure to our Investment Committee and senior leadership. You can find out more about our training offer in our Candidate Pack.
What you will do:
Support investment management for BSC's client mandates
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Contribute to portfolio-level investment management across our client mandates, helping shape how we think about multi-asset allocation and performance, and building the cashflow, liquidity and return models that underpin these decisions.
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Bring the analysis and insight behind our client reporting to life, from regulatory reporting and accounts to due diligence questionnaires, giving investors a clear, compelling picture of how their capital is performing.
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Support engagement with shareholders and clients through investor meetings, roundtables and portfolio updates, and represent BSC at external events, Boards and Investment Committees where needed.
Lead the performance management and manager relationships for a portfolio of social impact investments across BSC’s own capital and client mandates
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Own a portfolio of individual social impact investments, managing each towards exit and delivering on its financial returns, social impact and systems change goals.
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Build strong relationships with fund managers, engaging on and helping manage the financial and social impact performance of each investment.
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Lead analysis of impact and financial performance across your investments, including across asset classes and impact themes.
Support Advisory projects
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Support delivery of BSC Advisory projects for external investors, from discovery through to solution design and client capital management.
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Contribute research, analysis and investment expertise to help other investors design credible impact investment strategies suited to their goals.
Contribute to new investment opportunities and strategic, systems change projects
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As opportunities arise, contribute to new deals and strategic projects aligned with our 2026–2030 strategy, growing your expertise in origination and deal execution over time.
Help shape the next phase of our market-leading impact investment approach and team
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Contribute to our impact investing practice and process, in collaboration with colleagues across BSC and with external partners.
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Champion part of BSC's impact investing approach, or join a working group to deliver a strategic priority.
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Contribute to organisation-wide initiatives that help us deliver our mission, such as working groups to improve how we work or engage with stakeholders.
What you will bring - Qualifications & Experience
Essential
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A passion and demonstrable commitment to improving lives in the UK
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Investment experience including performing investment analysis, making investment recommendations, monitoring performance and engaging with investees
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Strong quantitative analysis skills, including financial analysis and modelling
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Work experience that faces the financial, social or public sector
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Proven relationship-building and stakeholder management
Desirable
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Work experience in impact investing or sustainable investing
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Exposure to multi-asset portfolios
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Experience delivering regulatory and/or client reporting
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Proven project management skills
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Knowledge of real estate, growth equity, venture investment, private credit, or social outcomes contracts
Skills, Abilities and Attributes
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Structured thinker – able to deal with complexity and uncertainty
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Innovative, creative and strategic approach to problem solving
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Solves problems with multiple stakeholders in an open and empathetic way
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Collegial team player – flexible and willing to work with and contribute to a team
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Self-starter – able to work under own initiative and source new opportunities
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Relationship management – excellent interpersonal skills and able to build relationships at all levels
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A confident and effective communicator when writing and speaking
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Hunger for continued learning and development, including developing others
Don’t meet every requirement? Studies have shown that women and people from racialised communities are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Our mission is to grow the amount of money invested in tackling social issues and inequalities in the UK.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for someone to contribute effectively to governing the organisation. You will have skills and experience in at least one of the following areas; housing development, property maintenance, strategic asset management or finance / treasury. Preferably, you will also have experience in the social housing sector.
About Hastoe
Hastoe was established over 60 years ago and now manages more than 7,500 rented, shared ownership and leasehold homes, mainly located across the south of England from Devon to Norfolk. Since 1987 we have focused on being a leading rural housing specialist, helping to sustain rural areas by working in partnership with communities to deliver high-quality, affordable housing developments for local people. However, we still have properties in urban areas that remain important to us.
Our Business Strategy is focused on ensuring our homes are safe, that we deliver on our customer needs, and that we are sustainable as an organisation.
The role
As a Board Member you will be responsible for:
· Helping to set our strategic direction.
· Overseeing our financial and operational performance.
· Supporting effective governance and risk management.
· Ensuring regulatory compliance and customer focus.
· Acting as an ambassador and representing Hastoe.
The role is expected to require a time commitment of around 15 days a year, including an overnight stay to attend an away day. Our meetings are held during the day and generally in London. There may be occasional travel required to other locations, e.g for a scheme opening.
How to apply
Please submit your CV together with a covering letter which sets out your interest and related experience.
Please also include the names of two referees. Referees will not be approached until the final stages and not without your prior permission.
The closing date for applications is midnight on 20 September 2026.
The client requests no contact from agencies or media sales.
This is an exciting opportunity to join Cause4’s Development Team as a Development Manager, supporting a varied portfolio of charities and social purpose organisations with fundraising, strategy and organisational development.
This opportunity provides a fantastic opportunity for someone to work as part of a passionate and hard working team to hone their consultancy skills to fast track into more senior positions within the organisation.
The role offers the chance to work across multiple sectors including arts, heritage, education, health, sport and community organisations, helping clients to develop fundraising strategies, secure funding and build sustainable income streams. Alongside client work, you will play an active role within the wider Cause4 Development Team, contributing to research, organisational planning, training delivery and business development activity.
This position offers broad exposure across a wide range of organisations, fundraising disciplines and consultancy projects, making it an excellent opportunity for someone looking to accelerate their career within the charity or consultancy sectors.
THE OPPORTUNITY WHO THIS ROLE MAY SUIT
- This role could particularly suit: Someone looking to step into their first consultancy or Development Manager role.
- A fundraiser wanting broader experience across multiple organisations and income streams. Someone currently working in the charity, arts, education or cultural sectors looking to transition into consultancy.
- An ambitious individual seeking a fast-paced role with clear progression and development opportunities.
- An existing manager looking to build their consultancy skills to fast track into more senior positions in the sector.
MAIN RESPONSIBILITIES
Fundraising & Client Support
- Supporting a portfolio of clients with fundraising strategy development and delivery.
- Writing compelling funding applications, Cases for Support and donor-facing materials.
- Supporting funding approaches to Trusts & Foundations, statutory funders, corporates and individual donors.
- Conducting research into prospective funders, partners and opportunities.
- Supporting the development and delivery of fundraising events and engagement activities. Building positive relationships with clients, funders and wider stakeholders.
- Supporting the delivery of fundraising training and wider Cause4 programmes.
Research & Consultancy
- Producing high-quality research, reports and briefing papers.
- Supporting the development of programme ideas, evaluation frameworks and measurable outcomes.
- Contributing strategic thinking to fundraising campaigns and organisational development projects.
- Supporting wider consultancy and innovation work across the organisation.
Team & Organisational Development
- Contributing to Cause4’s business development and growth activity.
- Sharing knowledge, expertise and fundraising insight across the team.
- Supporting the wider strategic and operational needs of the organisation.
PERSON SPECIFICATION
Cause4 is a fast-paced consultancy environment offering significant opportunities for learning and career development.
Skills & Experience
We are particularly interested in candidates who are ambitious, adaptable and keen to grow within a consultancy environment. You may already have experience in fundraising, charity operations, programme delivery, arts administration, partnerships, research or strategy work.
We are looking for:
- Strong written communication skills and the ability to produce compelling, engaging and high-quality written material.
- Strong research and analytical skills with excellent attention to detail.
- Ability to interpret and synthesise large and complex amounts of information and data from a range of sources.
- Experience within a charity, fundraising, arts, education or consultancy environment.
- An interest in fundraising, philanthropy and organisational development.
- The ability to manage multiple priorities and deadlines effectively.
- Confidence working with a range of stakeholders and building professional relationships.
- Strategic thinking, creative and problem-solving skills. Strong organisational and coordination skills.
- Confidence using Microsoft Office applications including Word, Excel and PowerPoint.
- Experience using online platforms such as Zoom or Teams.
- Alignment with our company values.
Experience across fundraising or income generation is desirable, but we are equally interested in candidates with strong transferable skills and the ambition to develop into a client-facing consultancy role.
HOW TO APPLY
Please send your CV together with either: a Cover Letter (maximum two pages), or a Cover Video (maximum three minutes) to Ben Wilson, Director of Development and Enterprise.
The deadline for applying is 5pm on Tuesday 1 September 2026.
Please also include a completed Equal Opportunities Form downloadable from the Cause4 website.
Role overview
Shine supports a community of over 15,000 members living with spina bifida and/or hydrocephalus, including 10,000 adults (25+).
You will be delivering high-quality support and creating opportunities for adults living with spina bifida and/or hydrocephalus and their carers, supporting Shine members to lead healthy, independent, and fulfilling lives by improving condition management and fostering connections within the Shine community.
This role will focus on adults (25+), you will be primarily working within the Adult Services Team. However, there will be occasions when you will work across age groups to ensure the best outcomes for our members.
The role is home-based and ideally you will live within an hour commute of London, within Essex, Kent or Sussex as you will be attending clinics in London and the Southeast as required. There would be occasional travel required across wider areas and nationally including attendance at events, conferences and meetings at our head office in Peterborough.
The role is full time 35 hours per week, Monday - Friday with working core hours 9am-5pm with some flexibility to cover events evenings/weekends.
Key Responsibilities
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Deliver innovative support across your region to improve health, social, and emotional outcomes for members.
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Attend specialist clinics to engage with members and professionals.
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Provide information, advice, and guidance to our adult members and carers, including hard-to-reach communities.
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Support members to access benefits, services, and resources that promote financial stability, health, and independence.
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Refer members to Shine’s Health team, internal specialists, or external agencies as appropriate.
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Develop age-specific groups and peer support networks to reduce isolation and encourage social interaction.
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Recruit and support Shine volunteers.
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Contribute to regional and national events (face-to-face and virtual) based on member needs and interests.
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Represent Shine at conferences, provide information, raise awareness among professionals, external organisations, and the public through presentations and training.
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Promote Shine membership to individuals with relevant conditions.
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Maintain accurate records using Shine’s CRM (Salesforce database).
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Collaborate with colleagues across services, fundraising, marketing to identify opportunities for sustainability.
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Maintain an up-to-date directory of contacts and share relevant information internally.
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Undertake administrative tasks and other duties as required.
Other Core Requirements of Working for Shine
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Ability to travel across designated areas.
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Demonstrate flexibility and willingness to work outside core hours when required.
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Ability to work from home and manage lone working effectively.
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Self-motivated, with strong initiative and ability to work independently and as part of a dispersed team.
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Full Enhanced DBS check, UK Right to Work and satisfactory references required.
Benefits to working at Shine:
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Competitive salary: Review due April 2027
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Regular working hours, and no shift work (some very occasional weekends or evenings)
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3% pension contribution
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25 days annual leave plus bank holidays, with additional discretionary leave between Christmas and New Year
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Additional annual leave awarded for ‘long service’
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Opportunity to purchase additional annual leave
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Broadband allowance for home-based roles
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Life insurance after 12 months’ employment
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Access to our Employee Support Programmeand Mental Health First Aiders
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Support to learn and develop
Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job.
If you would like to discuss the role with our Deputy CEO, Gill Valentine, please contact to arrange a convenient time for a call.
To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria.
We understand that you may wish to use AI tools to help you with some aspects of your application but we do expect tailored applications which are personalised to your experiences and not generic applications which are completely AI generated. We encourage candidates to be transparent about AI usage in their applications.
Providing specialist advice and support for spina bifida and hydrocephalus



Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good.
Purpose of the role:
The Support Services Manager position will be based at Bristol and the primary purpose will be to oversee Unseen’s frontline team to ensure that the organisation is fulfilling our obligations under the Victim Care contract by ensuring that potential victims of trafficking are safely accommodated and that they are supported to access the services needed in order to begin the process of recovery from their experiences.
Key responsibilities and tasks:
- Ensuring the delivery of support services (in line with contractual, legal and regulatory requirements).
- Collectively managing the frontline staff team.
- Actively promoting best practice in supporting survivors and monitor impact of the services and outcomes for survivors.
- Managing a frontline team to ensure collaboration as support is delivered to vulnerable adults across the Southwest.
To apply:
1. Complete Unseen’s application form for the role, and;
2. Send a copy of your anonymised CV to jobs @ unseenuk. org.
If you are unable to complete the form online, please email jobs @ unseenuk. org or call us and we will send a printable version for you to complete.
Please note: The only information from your application that will be shared with the hiring manager is your personal statement and CV. If you do not complete the application form or do not send a copy of your CV, your application will be considered incomplete and will not be reviewed.
The deadline for applications is 23:59 on 30 August 2026.
Interviews will likely be held during the week of 7 September 2026.
Kindly note, we reserve the right to close the vacancy if we reach the requisite number of applications. If you’re interested in the role, we would encourage you to apply early.
As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community.
Any questions, please contact jobs @ unseenuk. org.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ABOUT GROWTH
GrowTH is a Christian charity in Tower Hamlets, working with local churches to house and empower people experiencing homelessness to start a new life. Through shelter, advocacy, and supported housing, we create environments where people are welcomed, listened to, and supported as part of a community. Our aim is not only to meet immediate needs, but to help each person rediscover their self-worth, unlock their potential, and encounter the transforming love of Jesus.
SUMMARY OF SUPPORT & HOUSING MANAGER
The Support & Housing Manager is a management role responsible for leading frontline staff, overseeing the quality of frontline support, and ensuring GrowTH’s Housing Project and wider support work operate safely, effectively, and in alignment with GrowTH’s purpose: enabling people experiencing homelessness to receive an excellent quality of holistic support in the practical, emotional, and social areas of their lives – as well as to encounter Jesus and experience genuine life transformation.
The role ensures that services not only function well operationally, but consistently deliver on GrowTH’s mission, promise to people, and values – supporting individuals to move from crisis towards stability, community, and restored identity.
ABOUT FRONTLINE SERVICES
GrowTH’s Frontline Services are:
1. Night Shelter (church based, rotating model)
2. Housing Project
GrowTH’s Frontline Staff currently are:
1. Night Shelter Advocate Workers (x2)
2. Housing Worker (x1)
As GrowTH develops its new Hub model, the Support & Housing Manager will play a key role in ensuring that the Night Shelter, Housing Project, and wider support functions operate as part of one joined-up pathway. Through effective management of frontline staff, the role will help create a culture in which staff are developed in their roles, work closely together, share insight appropriately, collaborate around complex cases, and ensure that guests and residents experience consistent support as they move between different parts of GrowTH’s work.
RESPONSIBILITIES
1. Operational Oversight of Frontline Services
The S&HM will oversee the quality and consistency of support delivered across GrowTH’s frontline services, including support provided to Night Shelter guests through the Advocate Workers, while holding direct management responsibility for the effective running of the Housing Project.
1. The S&HM ensures frontline services consistently embody GrowTH’s promise by creating an environment where individuals are welcomed with dignity, experience belonging, are supported to move forward, and have opportunities to explore the Christian faith.
2. Managing the effective running of Frontline Services through monitoring the quality and consistency of support delivered by staff using the following: Line Management reports (monthly); statistics; casework files; support plans; move on plans; resettlement processes and regular calls to referral agencies and churches to gather feedback on GrowTH staff.
3. Manage and support frontline staff in resolving operational issues and practical service delivery challenges.
4. Holding a small, focused frontline caseload, alongside their wider management responsibilities. This will include direct casework with a limited number of guests and residents, particularly within the Housing Project, where additional management input, continuity of support, or more complex casework is required. The S&HM will also work alongside frontline staff on complex cases, support plans, move-on planning, key meetings, and periods of increased frontline need, modelling high-quality, relational, well-recorded and appropriately boundaried support. This casework involvement should also be used to model good practice, strengthen casework quality, and support the development of frontline staff in their roles.
5. Manage and support frontline staff to improve the quality and effectiveness of guest and resident move-on by:
o Monitoring referral levels into services
o Monitoring move-on pathways and move-on discussions
o Assist frontline staff in identifying system blockages (e.g. move-on, referrals) and facilitating solutions to unblock them.
6. Ensuring consistency and clarity in how frontline services operate
7. Ensure GrowTH accommodation is safe, well maintained, and compliant with all relevant requirements.
8. Ensuring appropriate boundaries and expectations are maintained
2. Overall Management and Oversight of the Housing Project
The Support & Housing Manager will hold overall responsibility for the safe, effective, and mission-aligned running of GrowTH’s Housing Project, which currently provides accommodation for 16 residents. Working closely with the Housing Worker, the S&HM will ensure that the project provides stable, affordable, well-managed accommodation alongside clear, tailored support that helps residents move towards independence, community, and long-term housing stability. Responsibilities include:
1. Providing overall day-to-day leadership and management of the Housing Project, ensuring it operates safely, consistently, and in line with GrowTH’s values, policies, and purpose.
2. Supporting and overseeing the Housing Worker in their work with residents, ensuring support plans, risk assessments, case records, move-on plans, and resident engagement are of a high standard.
3. Ensuring residents are welcomed, treated with dignity, and supported to make progress in practical, emotional, social, and spiritual areas of life.
4. Overseeing referrals into the Housing Project, including suitability discussions with the shelter/support team, referral partners, and prospective residents.
5. Ensuring that residents are appropriately inducted into the project, understand the expectations of their licence agreement, and are supported to sustain their placement well.
6. Monitoring rent, licence fee, service charge, arrears, and housing-related financial processes in liaison with the relevant administrative/finance staff, ensuring that residents are supported to keep payments up to date and that financial issues are addressed promptly.
7. Ensuring Housing Project properties are safe, well maintained, appropriately furnished, and compliant with relevant health and safety, fire safety, gas, electrical, and housing requirements.
8. Managing day-to-day operational relationships with key housing stakeholders, including landlords, housing associations, contractors, maintenance providers, and other relevant agencies, particularly in relation to repairs, lettings, inspections, safety checks, rent/service charge issues, property standards, and resident sustainment.
9. Ensuring that Housing Project policies, procedures, house expectations, and resident agreements are clear, up to date, implemented consistently, and reflect actual practice.
10. Overseeing resident support, including budgeting, benefits, employment, training, life skills, wellbeing, relationships, community engagement, and preparation for independent living.
11. Ensuring appropriate boundaries, accountability, and standards of behaviour are maintained within the Housing Project, responding to concerns, complaints, safeguarding issues, and breaches of expectations in line with GrowTH procedures.
12. Managing move-on planning for Housing Project residents, ensuring residents are supported to prepare for suitable accommodation and that links are developed with appropriate move-on providers and pathways.
13. Working with the Director to review and develop the Housing Project, identifying strengths, gaps, risks, opportunities for improvement, and future development needs.
3. Staff Leadership, Performance, and Development
Ensure frontline staff are supported, effective, and accountable. Responsibilities include:
1. Line management of frontline staff
2. Performance management and addressing challenges in service delivery
3. The S&HM will model and cultivate GrowTH’s values within the team, ensuring that staff:
a. Demonstrate compassion and consistency in their work
b. Follow through on commitments to guests and partners
c. Take responsibility for delivering high-quality support
d. Work collaboratively as part of a unified team
4. Supporting staff in decision-making, particularly with complex or challenging cases.
5. Ensuring staff receive appropriate training and development
6. Building a healthy, collaborative, and mission-focused team culture
4. Faith
As part of a Christian organisation, the Support & Housing Manager will:
1. Contribute to maintaining a Christ-centred culture across frontline services
2. Support staff to create environments of Christian community, care, and hospitality
3. Ensure accessible opportunities for guests to explore the Christian faith
4. Encourage staff to integrate GrowTH’s Christian ethos into their work in a way that is authentic and non-coercive
5. Other responsibilities
These include:
1. Being an active member of GrowTH’s Senior Management Team
2. Ensuring that safeguarding is embedded across all frontline services.
3. Participating in complaint resolution where appropriate
4. Escalating issues where necessary in line with organisational procedures
5. Ensuring frontline service procedures reflect actual practice on the ground
6. Supporting development of operational processes (e.g. referral pathways, service flow)
7. Occasionally representing GrowTH in external conversations where appropriate