Area operations managers jobs

Are you a highly organised project leader with a track record of developing rigorous and impactful processes? Do you want to lead the delivery of the nationally-recognised accreditation transforming mental health in higher education? This could be the role for you.

We’re looking for a methodical and strategic Programme Manager (Award) to manage the end-to-end delivery of University Mental Health Charter (UMHC) Award and act as key spokesperson for the programme. 

You’ll play a vital role in ensuring that the Award upholds its standards and values, and continues to develop and scale, supporting positive change for staff and students at universities across the UK.

About the role

• Lead the delivery of the nationally-recognised accreditation for mental health in higher education: the University Mental Health Charter Award.
• The UMHC Award recognises universities that promote the mental health and wellbeing of their university communities and supports them to continually improve. 
• You will own the end-to-end management of a complex, high-profile and impactful programme, balancing administrative excellence and strategic development.

Key responsibilities

• Drive the Award lifecycle, from onboarding universities, coordinating our network of assessors and managing the Award panel.
• Scale and continually improve the Award process, ensuring it remains rigorous, impactful and values-led.
• Act as key spokesperson and point of contact for universities and other stakeholders.
• Responsible for budget, risk and line management. 

What we’re looking for

• Proven track record of managing complex projects.
• Experience developing, maintaining and improving robust systems and processes.
• A rigorous approach to accuracy and quality control.
• Comfortable holding difficult conversations with stakeholders at all levels.
• A commitment to co-production, equality, anti-racism and an interest in mental health.

Find out more about the essential criteria for this role by downloading our Recruitment Pack from the documents section.

What you will gain

• The chance to contribute to a high-impact national programme supporting better mental health for university communities across the UK.
• Experience in a varied role with opportunities to learn and develop.
• A supportive and collaborative workplace culture that values wellbeing.
• Flexibility in how and where you work. 

How to apply
If this sounds like a good fit, we’d love to hear from you!

1. Click “Redirect to recruiter”, then scroll to the 'Vacancies and volunteering' section of our 'Join our team' page to access the job listing.
2. Download the recruitment pack in the document section at the bottom of this page, where you’ll find more information about the role including responsibilities and person specifications. 
3. Download and complete our application form - instead of collecting CVs, we use an application form to ensure fairness and equal opportunity for all. 
   1. Please refrain from including any identifying details in your application answers.
4. Upload your completed application form as a word document. 
   1. Please note that once you start your application on our portal, you will have 24 hours to upload your completed form. Before clicking 'Apply' and beginning the application process, make sure your form is fully completed and ready to upload.
5. Complete the Equality Monitoring Form.

Student Minds is committed to building an inclusive team and welcomes applications from people of all backgrounds and walks of life.

Do you have demonstrable experience of new business development? Have you personally secured six figure partnerships in previous roles?
We're recruiting a New Partnerships Manager to be responsible for proactively identifying, prospecting, and cultivating leads in key sectors to secure new 5-6 figure, multi-year corporate partnerships with local and national businesses.

What does this role do?
As New Partnerships Manager, you'll:

• develop a prospect pipeline to raise a personal income target which contributes to an overall team target,
• support the Senior New Partnerships Manager in the identification and cultivation of new corporate partnerships, accessing a range of income streams and budget holders,
• support senior team members in attending meetings with potential corporate partners, including preparing relevant briefs in advance,
• prepare relevant and creative applications and proposals for pitches for potential corporate partners,
• work closely with the Corporate Partnerships Team to ensure the transition between new business and account management is seamless for both Dogs Trust and the new partner.

First stage interviews for this role are provisionally scheduled for 16th and 17th March 2026, and will take place on Teams. Please note, this role is based at our London office, with office attendance at least one day per week and sometimes at short notice.

Could this be you?
To be successful in this role you'll have demonstrable experience of new business development, ideally in a charity setting, with a track record of securing six-figure partnerships. You'll be organised, articulate and credible, with a real appreciation of different budget holders within companies who may be interested in supporting Dogs Trust, and an understanding of different types of corporate partnerships. In addition, you'll have demonstrable experience of senior stakeholder management and negotiation skills, and you'll have the ability to write clearly and concisely, and to tailor written style to the needs of different audiences.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Location: Hybrid working - Part London office-based (E14) and part home working. The post holder will work a minimum of one day a week in the office. 

Salary: £43,425 per annum

Hours: 35 hours per week 

Closing date: Tuesday 17 March 2026 

Interview date: Tuesday 24 March 2026 over video with a possible second stage in person on Friday 27 March 2026 

This is a permanent role. 

Who we are looking for 

Breakthrough T1D is the UK’s leading type 1 diabetes charity, dedicated to funding research, advocating for change, and supporting the T1D community. A year into our exciting rebrand from JDRF to Breakthrough T1D, we’re looking for a Data and Insight Manager to help us build on this momentum. 

Data and Insights are core to our new and ambitious organisational strategy, enabling us to deliver meaningful, high-quality engagement with our audiences and maximise insight to drive impact as we work to find cures for type 1 diabetes (T1D) and support the community to live well until the day that cures are found. 

You’ll lead our data strategy, working collaboratively with teams across fundraising, marketing, digital, and supporter care, and ensuring we are making the most of our CRM, analytics, and automation tools to drive engagement and income. 

It's an exciting time - we want to make a step change in our approach to data to maximise value.If you bring high levels of experience in data management and database oversight, an ability to build reports and analysis to inform activity and a passion for embedding quality data governance, we'd love to hear from you.

This role presents a real opportunity to make your mark.Have you got the curiosity for data and to help us make an ambitious shift? If so, apply for this exciting role. 

Experience required 

You’ll have previous experience of: 

• Turning data into clear, actionable insights that drive business decisions. 
• Collaborating across teams to develop and embed insight into planning and delivery. 
• Using data to support delivery of supporter journeys and donor segmentation. 
• Improving data quality and reliability through cleansing and validation. 
• Ensuring strong data governance and GDPR compliance. 
• Managing a SQL database and supporting integrations. 
• Streamlining processes through automation tools like Power Automate. 

About Breakthrough T1D 

Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. 

You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements 
• Flexible working and will consider compressed hours 
• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service 
• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment 
• Season ticket and cycle loan 
• Pension scheme 
• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates 
• Personalised training to suit your career aspirations and professional development 

Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age. 

Acorns Children’s Hospice provides specialist care and support for babies, children and young people who are life limited or life threatened. Supporting over 750 children and nearly 1,000 families annually, Acorns is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times.

Over the past three years, Acorns’ leadership has enhanced collaboration and innovation across the charity and embedded an organisation-wide fundraising culture. With an integrated fundraising structure and an upcoming £5m appeal, Acorns is looking for a senior leader to review, refine and scale its end-to-end donor experience across all income streams.

Forming part of the Fundraising Leadership Team and reporting to the Associate Director of Fundraising, the Head of Donor Experience will lead a central support function covering donor journeys, supporter care, data and insight, digital fundraising and compliance. They will be responsible for shaping and delivering a comprehensive donor-centred strategy that drives engagement, loyalty and long-term value, while championing a digital-first, data-driven approach to stewardship.

As Head of Donor Experience, you will:

• Lead a high-performing Donor Experience team of nine, with four direct reports across Donor Experience, Data & Insight, and Digital Fundraising
• Develop and embed a cohesive donor experience strategy aligned to the wider Fundraising Strategy
• Design and implement a structured supporter journey framework, ensuring appropriate automation and personalisation across channels and income streams
• Drive innovation in stewardship, including digital engagement, journey design, automation, and personalisation
• Review and refine thanking, banking, fulfilment and supporter care processes to improve efficiency and supporter satisfaction
• Oversee CRM development and optimisation, ensuring robust data governance and a clear single supporter view
• Lead insight generation and segmentation strategy to inform fundraising performance and income growth
• Establish and maintain a centralised compliance framework across fundraising activity
• Strengthen collaboration between Fundraising and Marketing to enable more coordinated, funnel-led campaigns

Essential skills and experience:

• Strong background in fundraising operations, supporter care, compliance or customer experience within a charity setting
• Proven track record of developing and delivering stewardship strategies that improve retention and long-term supporter value
• Experience managing and motivating teams to deliver operational excellence and performance improvement
• Experience designing and implementing strategy, annual plans and process improvements
• Strong working knowledge of CRM systems, data governance and supporter database management
• Confidence influencing senior internal stakeholders and driving cross-team collaboration
• Experience of reporting, performance analysis and using insight to inform decision-making
• Strong understanding of fundraising compliance, including GDPR and sector regulation

Employee benefits include: 

• 27 days annual leave plus bank holidays
• 5 days holiday buyback scheme starting from April 2026
• 7.5% employer pension contribution
• Life assurance scheme (2 x annual salary)
• Retail discounts (including the Blue Light card)
• Cycle to work scheme
• Discounted gym membership
• Access to expert financial health and wellbeing support

Hofesh Shechter Company seeks a Head of Finance and Operations to join our leadership team at Somerset House. This pivotal role manages strategic three-year budget planning and core functions including Finance, HR, IT and Governance. 

Reporting to the Executive Producer, you will provide essential oversight to help achieve our creative and commercial goals. In this role, you will be expected to actively drive an entrepreneurial culture by adding your voice and ideas to the exploration of new income streams and providing the financial analysis and insight needed to strengthen fundraising initiatives and core business functions.

We require an experienced professional with accountancy qualifications and strong operational skills to oversee business functions and strategic planning. A supportive leadership style is essential.Knowledge of the arts or charity sector is required; experience with Theatre Tax Relief and NPO funding is highly desirable.

What we do

Established in 1996, Carers Leeds is a charity which provides information, advice and support to unpaid adult and parent carers across our city. This includes our Support Line, carers support groups, one to one support and support in hospitals. Some of our services are universal – open to all carers – and some are targeted at specific groups of carers. Our services are provided to communities throughout Leeds.

This role  

 Operational Managers at Carers Leeds play a crucial role in managing a dedicated team and overseeing key areas of our service delivery. The successful candidate will work with other Operational Managers and the Senior Management Team to ensure that the service we deliver is first class.

The postholder will manage a group of Carers Support Workers who provide support and advice to unpaid carers in Leeds. This includes ensuring the smooth running of the support operations and liaising with external partners. They will work with other operational managers to develop our services and to help coordinate our service delivery process.  

The position requires strong leadership skills, confidence in overseeing several different areas of work and the ability to manage change.

We are a highly values driven organisation with a strong commitment to equality, diversity and inclusion.

George Watson’s College is looking for an organised and detail-focused Operations Officer to support the work of our Development Office. 

This varied role plays a key part in managing the financial, operational and data systems that underpin fundraising and alumni engagement. The Operations Officer is responsible for accurately processing and reporting philanthropic income, managing the Development CRM (Raisers Edge), and working closely with the Finance Team to ensure strong controls, compliance and high-quality information. 

We are seeking someone who enjoys working with data and systems, has a keen eye for detail, and values collaboration. In return, you’ll join a supportive school community and contribute to work that helps strengthen connections with alumni and create long-term impact for George Watson’s College. 

Hours of work: 29 hours per week, 52 weeks per year, with the requirement for some evening and weekend work, as well as travel within Scotland and the UK. Flexibility is therefore required. 

Salary: £36,721 - £41,838 (Based to 36.25 hours and 52 weeks) this equates to £29,376 - £33,470 (Based on 29 hours per week) 

Benefits: Seven weeks annual leave (two to be taken at Christmas and New Year, automatic enrolment in the contributory support staff defined contribution pension scheme, reduced school fees at George Watson’s College for children of staff, Membership of the Galleon Club (the school’s fitness club) 

Pattern Church was launched in December 2018 by the Diocese of Bristol as a Revitalisation Trust Resource Church with a vision of inviting people into family to serve Swindon. Since then, the church has grown rapidly, planted two new churches (The Well and The Light Church), and become a hub of mission and community life across the town.

The Director of Operations is part of the leadership of the church, providing the organisational, financial, and strategic backbone that enables mission and ministry to flourish. They will work closely with the Senior Leader, Trustees, and wider staff team to turn strategic vision into practical reality, ensuring strong governance, robust systems, sound stewardship, and an effective, faith-filled culture across all areas of church life.

Our team culture is shaped by GRACE—we are Growing, Reliant, All-in, Championing, and Expectant. Everyone gets involved. There is a clear sense of what we’re trying to achieve together in serving God and helping people find and grow in faith in Jesus. 

We are living in a moment of remarkable spiritual opportunity. Research shows a sharp rise in openness to faith among younger generations, something we see reflected in our own ministry and growth. The opportunities before us are significant, and the Operations Director will play a pivotal role in enabling us to step into this season with confidence and clarity.

For a full job description and information about how to apply, please head to the Pattern Church website.

Closing date: March 10th

Interviews w/c March 16th

To apply please send a CV and a cover letter by email. In your cover letter please highlight how your experience and skills relate to the job description and essential skills.

About us

REMAP is a unique national charity. It brings together two groups of people: volunteers skilled at making things and disabled people who need specialist equipment. Each year, around 3,000 pieces of custom-made equipment help transform the lives of disabled people.

REMAP’s army of ingenious inventors designs and makes equipment for young and old alike and then provides it free of charge. The aim is always to help people achieve quality of life, filling the gap where no suitable equipment is available commercially.

With an exciting strategy that will continue to place the client at the heart of our work, we seek an experienced charity sector Volunteer Recruitment Officer to help us deliver on our mission and vision.

REMAP is an organisation that encourages its team members to contribute their thoughts and ideas actively and work together to achieve its aims and ambitions. You will be given the space to work autonomously and grow in the role, but with the support of your colleagues and line manager when you need us. You can work to your strengths and share your successes and learning with the broader team, who will, in turn, look to share their experiences and learning.

The Role

The Volunteer Recruitment Officer will lead structured volunteer growth and engagement across REMAP’s national branch network. The role exists to increase the number of active volunteers and strengthen branch capacity, ensuring the organisation can respond effectively to client referrals and deliver bespoke mobility and independence solutions.

Working proactively with Branch Chairs and the operations team, the postholder will focus on targeted recruitment, improved conversion of volunteer applications, and more consistent onboarding practices across the network. The emphasis is on building resilient local teams, supporting succession planning, and improving the distribution of volunteers to branches with identified capacity gaps.

Routine administrative onboarding processes sit within the wider team. This role is focused on delivering measurable growth in active volunteer capacity and engagement.

About You

We want you to bring relevant experience, passion, dedication, creativity, and flair to our work.

To be considered for this role, you will have demonstrable experience in a similar position and be comfortable working with a diverse range of volunteers/people. As a self-starter, you can work at pace and quickly assess and deliver to changing priorities in a busy remote team. You will have excellent interpersonal skills, be able to coordinate multiple tasks/activities and have the flexibility to respond to changing demands.

You will be proactive, enthusiastic, and excited about joining an organisation with ambitious plans to future-proof its services and reach more disabled people. Experience working in a remote environment is highly desirable.

Additional information about the role

Place of work: Fully remote, with occasional 1/2 nights away for year-round events.

Working Hours: 22 hrs, FTE 0.6 (pattern to be discussed)

Salary: 13,400 - £15,000 (actual salary), dependent on experience

Holiday entitlement: Begins at 25 days per annum (pro-rata), in addition to public holidays.

Application Instructions

To apply, please send your CV and a separate cover letter of no more than two A4 sides, setting out how you meet the job description and personal specification. 

We are a Disabled Confident employee.

Candidates who fail to follow the instructions will automatically be screened out of the selection process. 

Closing date for Applications: 25th March 2026

Interviews: Interviews for the role will be held on the week commencing 6th April 2026.

If you would like further information about the role, or have any questions, please contact Kelly, Operations Manager via the contact us information on the REMAP website.

Previous applicants need not apply. 

We are recruiting for a new general manager post.

Our General Manager will be a key member of Different Planet Arts small staff team. Working closely with the Artistic Director and the Board of Trustees as part of the Senior Management Team, you will manage and organise operational support for Different Planet arts programme, ensuring we provide an excellent service to our participants, partners and audiences. This role is suitable for someone building a career in operations.

We are looking for someone who can maintain and provide the right systems and structures to enable others to lead and create our arts projects, and provide ongoing, efficient admin support. You will manage and be responsible for our systems and processes for financial administration, fundraising, governance procedures and processes, monitoring and keeping the Different Planet Arts office running day-to-day as an administrative hub. You will work closely with our treasurer (who is responsible for creating quarterly Management Accounts.) 

This is an ideal role for someone with strong administrative or company management experience who wants to help shape the culture and infrastructure of our much loved award winning inclusive theatre company. 

As a People Ops Associate, you will be responsible for executing key people operations processes that ensure GovAI staff have an excellent experience and can focus on their work.

In your role, you'll help develop and deploy different aspects of our people operations function, managing workflows and supporting staff throughout their time at GovAI. You'll be responsible for onboarding, benefits administration, compliance tracking, and shepherding staff through various HR processes.

Applications for this position are now open. Applications are being reviewed on a rolling basis, and we encourage candidates to apply as soon as they are able to.

About the Team

GovAI was founded to help humanity navigate the transition to a world with advanced AI. One crucial input to achieving this mission is ensuring that our staff and visiting researchers have an excellent experience and can focus on their most important work.

Since publishing our first research agenda in 2018, we have helped define and shape the field of AI governance. Our researchers have published in top venues, including Science and Nature, and work closely with decision-makers across government, industry, and civil society. Our alumni have gone on to influential roles in government (US, UK, EU), leading AI companies (e.g. DeepMind, OpenAI, Anthropic), top think tanks (e.g. CSET, RAND), and leading universities (e.g. Oxford, Cambridge).

Our team and affiliate community possess expertise across risk management, threat modelling, frontier AI regulation, technical governance, agent governance, AI economics, international cooperation, US-China relations, and AI forecasting.

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Why You Might Be Interested In This Role

• You'll be key to ensuring GovAI staff can focus on high-impact work.
  • Every outstanding researcher or staff member who joins GovAI will experience onboarding processes you help run. Every person who navigates a smooth benefits enrollment or performance review will have been supported by systems you maintain. Your operational excellence and attention to detail directly translates to better outcomes for humanity's AI future.
• You'll solve difficult puzzles and work to navigate challenging tradeoffs.
  • How do we make sure researchers get the help they need quickly without being slowed down by logistical hurdles? How do we maintain compliance across US and UK employment law while keeping processes simple? These aren't just logistics problems—they're strategic challenges that require creativity and attention to detail. You'll directly work to help us solve them.
• You'll see your systems work in real-time.
  • In this role you'll get to directly watch new staff move through People Operations processes you've improved, see your work reduce bureaucratic friction for researchers, and get direct feedback from staff on what's working or needing improvement.

• You'll build the foundation for GovAI's most important work.
  • Our researchers and fellows have gone on to careers at Anthropic, DeepMind, OpenAI, the White House, and top universities. The systems you build will support the next generation of AI governance leaders, ensuring they can focus on their research and impact.

Role Description

This position plays a pivotal part in GovAI's future success — if staff are distracted by bureaucracy or have a poor experience with our internal processes, our impact as an organization suffers. Your role is to help ensure that people operations runs smoothly and efficiently.

You'll execute people operations processes from onboarding through ongoing employee support, making sure that staff have an excellent experience and that all compliance requirements are met. You'll report to the People Ops Manager, and work closely with other members on the team.

Responsibilities will include:

• Executing onboarding and offboarding processes:
  • You'll directly manage onboarding for new staff, visiting researchers, and contractors, ensuring they have everything they need and know how to navigate GovAI effectively.
  • You'll handle offboarding processes, ensuring smooth transitions when staff depart.
• Managing ongoing people operations workflows:
  • You'll handle benefits administration, reimbursements, and other routine people ops tasks efficiently.
  • You'll track and ensure compliance with US and UK employment law requirements, including training requirements, policy updates, and statutory obligations.
  • You'll maintain employee records and ensure data accuracy in our systems.
• Supporting staff and communicating with employees:
  • You'll be a primary point of contact for staff questions about benefits, policies, and HR processes.
  • You'll communicate clearly and promptly with staff throughout various processes.
• Improving our people operations systems:
  • You'll work with the People Ops Manager on improving processes at GovAI, including by creating and improving templates, documentation, and resources for staff.
  • You'll identify pain points in current processes and propose solutions.

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In your first six months, we expect that you might:

• Directly manage the onboarding process for as many as 10 new staff members and 40 seasonal fellows.
• Take ownership of key ongoing workflows like benefits administration and compliance tracking.
• Create or improve documentation and resources that make staff experience better, such as contributing to an employee handbook or onboarding guides.
• Identify and implement process improvements in your areas of responsibility.
• Learn and get up to speed with our internal systems such as: Rippling, Justworks, Slack and Asana, and start making suggestions about how to make the most out of them.

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Selection Criteria

We're selecting candidates who are:

• Have experience in a high-demand operational role, such as people operations, project management, or related positions.
• Strong attention to detail
• Driven by a desire to produce consistently excellent work and an obsession with process improvement.
• Highly organized and good project management skills — our people operations function has many moving pieces, and you'll need to manage these different workflows efficiently.
• Strong at interpersonal communication and providing excellent and kind service to staff.
• Detail-oriented and able to handle compliance requirements carefully.
• Excited by the opportunity to use their careers to positively influence the lasting impact of artificial intelligence, in line with our organization's mission.

Some profiles that might be an especially good fit for this role include:

• Experience in an ops or HR role at an AI governance organization, research organization, or tech company.
• Experience in a process-intensive role with strong attention to detail, such as operations coordination or HR administration.
• Someone early in their career looking to build expertise in people operations at a high-impact organization, and happy to follow set-processes.

Salary and Location

This position is full-time. Our offices are located in London, UK, and we strongly prefer team members to be based here, but are open to individuals who would need to work remotely in exceptional cases. We are able to sponsor UK visas.

The People Ops Associate will be compensated in line with our salary principles. As such, the salary for this role will depend on the successful applicant's experience, but we expect the range to be between £66,000 (~$88,000) and £80,000 (~$108,000) if based in London. In rare cases where salary considerations would prevent a candidate from accepting an offer, there may also be some flexibility in compensation.

We also offer competitive benefits, including a 10% pension/401k contribution and private medical cover.

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How to Apply and What to Expect

Application Process

The selection process has four stages:

1. Written application

2. A paid remote work test

3. A short series of interviews and reference checks

4. Potentially, a one-day in-person work trial

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Addressing complex AI governance challenges requires many different skillsets and perspectives. We welcome applicants from a wide range of backgrounds. If our mission excites you, we encourage you to apply, even if your experience doesn't align perfectly with every qualification listed. Your unique combination of experience and motivation might be exactly what we're looking for.

Store Manager

Salary: £21,294.00 per annum
Location: Hinckley
Weekly Hours: 32.5

The Vacancy

Job Title: Store Manager
Location: Hinckley
Salary: £21,294.00 per annum
Weekly Hours: 32.5
Reference: YMC1168150

Are you an experienced retailer?

Why not try a new type of retailing where you get to run your own store, inspiring a team of paid staff and volunteers to be proud of everything you achieve together at the heart of your local community and raise money for an amazing charity? If so we have a fantastic opportunity at our Hinckley store.

Operating within a fast paced environment, you will work effectively and efficiently to maximise income from sales, gift aid, and other promotional activities plus drive donations from the local area. Delivering a great store offer and standards, inspiring your team to give amazing customer service, you will raise funds for and promote the work of YMCA within the local community.

You will have exceptional organisational skills, creative flair and drive which, along with your commercial awareness, will enable you to motivate, develop and inspire your team of paid staff and volunteers. You will be looking for an opportunity to work in an environment that has challenge, excitement and meaning. This role is varied and no two days are the same.

Why join YMCA England & Wales?

We’ll give you real autonomy in a role that is varied and stimulating and the opportunity for you to use your entrepreneurial skills to raise money and represent YMCA in your area.

You’ll also get a package that includes:

• Pension
• 28 days annual leave including bank holidays (pro rata for part time staff)
• Regular salary reviews
• Sick pay (after a qualifying period)
• Services to support your physical, mental and financial wellbeing, including an Employee Assistance Programme
• Health shield cash plan

This is an exciting time to join us as we embark on a journey of expansion. We are opening many new stores across England and Wales. Our Charity Shops are unique and offer a wide range of donated products. We are passionate about recycling and pride ourselves in selling over 95% of our donated stock and we don’t sell new goods! If successful, You will be joining an amazing team and receive support and guidance from your Area Manager, Regional Manager, other Store Managers and the wider Retail team at Head Office.

At YMCA England & Wales, we strive to create a workplace that fully reflects and serves its local community. We want all staff to feel empowered to bring their full, authentic self to work each day. We have diverse teams, we encourage everyone to do their best and support them to reach their full potential.

If you are passionate about improving young lives, this will be the role for you.

Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration and undertake a DBS check.

We are looking for a committed and detail oriented Information and Operations Officer to help keep our mission‑led organisation running smoothly. In this role, you will be supporting the day‑to‑day operations, manage key information systems, support training and HR administation, and contribute to research that strengthens our fundraising function. You will work across the organsation supporting our staff, service users and partners. 

Who we are - Hibiscus is a feminist, anti-racist and intersectional women’s organisation that has delivered high-impact advocacy and advice services to Black and minoritised migrant women in contact with the Criminal Justice and Immigration systems for nearly 40 years. Hibiscus centres the lived experiences of women and continuously supports them to rebuild their lives through rights-based and justice-inspired responses.

What we do -Hibiscus delivers women-centred trauma informed support through an array of services including community-based provision which also address the needs of women leaving the prison and detention regimes.

If you’re highly organised, detail‑focused and passionate about social justice, you believe in Women's equality and equity, and you want to improve outcomes for women affected by VAWG, this role offers the chance to make a meaningful difference through excellent operational support.

The Key tasks of the role will be be as follows 

Summary of Key Main Tasks

• Maintain smooth day‑to‑day office operations, including supplies, equipment, facilities, enquiries and visitor/Service user support.
• Manage organisational information systems, records, filing, databases and GDPR Compliance. 
• Provide administrative support across HR processes, including recruitment, onboarding and DBS checks.
• Coordinate training activities and maintain accurate learning and development records for the entire organsation. 
• Support research and fundraising tasks, including gathering information, maintaining pipelines and assisting with donor engagement for the CEO/SLT
• Contribute to improving operational systems and ensuring compliance with organisational policies, data protection and health and safety.
• Ensure you have a high level of understanding around confidentialitiy and data protection, handling sensitive informaiton appropriately at all times 
• You will also be the key contact for the managing office relationships ensuring staff,service users are supported on a daily basis. 

Please refer to the Job Description attached for a full list of Essential/Desirable criteria. 

We are particularly keen to attract talent from Black and minoritised migrant communities, however we are unable to support any sponser visa applications

Please note - This post is restricted to women only as a genuine occupational requirement under Schedule 9 paragraph 1, Equality Act 2010.

 We are looking for some one that is able to work part-time in the office, 3 days a week. This is is an essential requirement to support our service.

Benefits

• 25 days of annual leave per year (pro-rata if part-time)
• Weekly well-being hour and skills-based workshops.
• Employers Assistance Program providing counselling, financial assistance and mental health support.
• Clinical supervision sessions/refelctive practise. 

Please review the Job Advert for full details attached. 

What to do next - Please send an updated CV

· An up-to-date CV (no more than 2 pages)

· A cover letter (Up to 2 pages) addressing relevant parts of the Person Specification in the Job Description outlining why you are the right person for the role. 

Please download and complete the [Equality and Diversity form] and send it to our recruitment email  – This form should be sent to us separately. ( attached) 

Closing date for Application 
Tuesday 17th March 2026 5pm

Interviews
w/c 30th of March 2026

JOB DESCRIPTION – Finance & Operations Administrator

0.9-1FTE, 6-month fixed term contract, possibility of extension

Reporting to: Director of Organisational Development & Operations
(Director of OD and Ops)

About us

Collaborate helps people, organisations and partnerships work better together to develop more effective and equitable approaches to tackling complex social challenges.

To achieve this mission, we act as change partners to public and voluntary sector organisations. We help people to collaborate across sectors, reform public services, put citizens and service users at the centre of their work, develop collaborative and system leadership skills, engage with civil society, and learn together to support change. As a social purpose organisation, we also share the learning from our work, create tools and resources to support collaboration, connect change makers and host events.

Please see our website for more information about what we do.

About the role

We’re looking for a highly numerate, well-organised person to support our finance and operations functions, being vital to the smooth and effective running of the organisation and contributing to some client projects. 

You will provide a vital link between our finances and the wider organisation, bringing an operational understanding of our projects to support our effective financial administration. This role also enables our practice delivery team by supporting our business development and external communications. All of this work will require a high level of attention to detail and adept prioritisation and organisational skills.

Working through a period of change will: 

• require a willingness to be adaptable and develop new skills

• bring genuine opportunities for learning and to shape new processes

• require prioritisation and organisation

As with all of our roles, you should seek to embody the values of the organisation in all that you do.

Job responsibilities 

You will be supported by and work closely with the Director of Organisational Development & Operations (OD & Ops) and will liaise with our external accountants.

In a varied role you will respond to the needs of your colleagues, clients and the organisation. Typical tasks include, but are not limited to, the following: 

Finances

• Accuracy - ensure we have complete and accurate organisational financial records and information

• Improvement focus - identify, develop and implement improvements to our financial and operational processes and systems

• Communication - be the first point of contact internally and with our clients with queries, supporting us to get paid in a timely way

• Cashflow management - manage our invoicing schedule and sending out invoices; tracking our expected payments

Operations

• Project management support - eg. during contracting, project set-up, monitoring against budgets, project closures and supporting with any reporting or analysis

• Information clarity and accuracy - for our projects on our project platform 

• IT point of contact - with our IT agency and for our team; set up new users or devices

• Data management - support the Director of OD & Ops to ensure we adhere with our data processing obligations under GDPR and manage our systems and information securely

Organisational responsibilities

• Business development support - monitor opportunities, contribute to bids and proposals through research, compiling information, proof reading, developing budgets and project visuals

• External communications - keep our website up-to-date with new posts; coordinate Collaborate’s LinkedIn posts

• Values-alignment - contribute to a positive and collaborative team culture, contributing and sharing insights, and reflecting Collaborate’s values of purpose, equity, learning, relationships and trust through all aspects of your work

Skills and experience we are looking for:

We don't expect that you will already have experience of doing all of the tasks above. We believe in appointing based on potential rather than simply on past performance. You should have some demonstrable experience in the skills below, which could come from a combination of work, voluntary and/or personal experiences. 

You will be supported by and work closely with the Director OD & Ops and will work alongside our external accountants, all of which will support your ongoing learning and development.

Essential Experience

Some professional experience in a role

• working with numerical data/finance, on Excel and/or databases

• coordinating operational processes, with some project management

Required Skills

• Meticulous attention to detail will be required, whether checking financial data or checking our website for typos

• Good communication skills, balancing clarity with friendliness to clients where appropriate and building strong working relationships with colleagues

• Excellent organisational skills, being able to prioritise effectively and sequence tasks and activities to improve efficiency and the quality of outcomes

• Ability to work independently and able to take responsibility for tasks through to completion

• Ability to know when to ask questions and knowing when to escalate

• Learning mindset and improvement-focused

Important to know:

• Salary: £30-£33,000 pro rata

• 6-month fixed term contract, with potential to be extended

• Location: we’re a London-based office in SE1, open to hybrid working arrangements, with at least one day in the office per week

• Working hours: 33.75-37.5 hours per week across Monday-Friday, open to exploring flexible working requests that match organisational needs with personal preferences 

• Additional holiday over Christmas, on top of 25 days' holiday (pro rata) and bank holidays

• Pension contribution (currently 5% employee and 3% employer within qualifying thresholds)

• Options for multi-purpose loans, bike-to-work scheme, eye tests, enhanced parental leave pay and we're open to exploring more...

• Being part of an inclusive, team-led, learning environment!

Next steps

• Apply here by midday on Monday 9th March 2026.

• First Interview 17th March - you will meet Hannah Tomlinson for c. 30 minutes.

• Second Interview 19th March - you will meet Victoria Walpole and Sarah Thomas (post’s manager) for an hour. You will be asked to complete a short 30-minute task in advance.

• Offer - we are hoping to make an offer within a week of the second interview. 

• Start date - immediate start or after any required notice period.

Please note that due to short timelines we have little flexibility on the interview dates, so please contact us if this is a concern.

Our commitment to our team

We seek to be a genuinely collaborative organisation, sharing ideas across the team through weekly team meetings and regular learning sessions. We collectively consider our broader strategy, examine and share learning across our projects, and explore how we might develop our work and our thinking.

As a Living Wage employer, we believe in paying our team fairly, support flexible working and are committed to promoting equity of opportunity for all. 

Being equitable, inclusive and fair is not easy or simple and we are challenging ourselves, talking, working and learning about how we can continue to do this better. We aim to create an inclusive working environment in which all individuals are able to make the best use of their skills and are enabled to thrive.