Area operations managers jobs
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About Chapter One
Chapter One is a dynamic, growing charity with a vision of a world in which all children have the literacy skills needed to thrive. Our mission is to close the reading gap by providing children with one-to-one support at the time they need it most. We work in thirteen areas/regions of the UK and will support over 4,000 children in 2026-27.
Our unique Online Reading Volunteer programme pairs struggling five to seven-year old (Y1-3) readers with reading support volunteers who are working professionals. The volunteer ask is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability.
From a school perspective, online reading volunteers provide direct, meaningful literacy support for up to 10 pupils per class. The programme is particularly suitable for communities where it might be challenging to find parents and other volunteers who can commit to physically visiting schools to boost reading. For more information please visit our website and watch this short video!
About the Role
Chapter One is seeking a London Programme Manager who is an excellent communicator and is able both to motivate and support schools and teachers to implement our online reading volunteers programme, and also to ensure that the programme’s impact and benefit to disadvantaged communities is maximised throughout the academic year.
The post is ideal for someone looking for full-time, flexible, term-time only work from a home base and who is able to travel frequently in and around North London. The postholder will be joining a team of established Programme Managers who work in different parts of the UK and will need to have some flexibility to work some additional hours during busy autumn weeks, and conversely to work fewer hours during quieter periods of the year.
Please note, it’s likely that the hours and areas covered for this role may grow, over time.
Key Responsibilities:
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Effectively explain Chapter One’s online reading volunteer programme and its benefits to school leaders and teachers.
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Install, setup and maintain Chapter One equipment in participating classrooms.
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Organise and conduct initial teacher training and follow-up.
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Ensure a smooth initial launch of Chapter One’s programme in every classroom.
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Fully understand the operation of the Chapter One platform and database and effectively communicate this to others as needed.
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Liaise with colleagues performing technical and volunteer support roles.
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Through regular visits to/contact with schools, provide on-going embedded professional learning and support to teachers throughout the year as needed.
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Proactively monitor classroom adherence/fidelity to the Chapter One model, including systematic review of data reports and volunteer feedback, taking proactive action to resolve problems that arise.
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Analyse and manipulate data (largely in Google sheets) to produce reports and identify trends.
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Create regular data summaries for all participating classrooms.
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Lead annual review meetings for senior leadership at participating schools.
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Support programme monitoring, evaluation and research as required.
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Coordinate in person and virtual school ‘visits’ of volunteer teams to classrooms where necessary. This may include opportunities for Chapter One children to visit the office of the volunteers.
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Liaison with corporate partners as required.
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Weekly communication and status updates with Senior Programme Manager(s) and wider team.
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As a new school year approaches, secure commitments from returning schools and help find and target new schools to join Chapter One’s programme.
We are looking for applicants with the following essential qualities:
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Highly motivated individual with excellent interpersonal and organisational skills.
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Proven track record of working at a senior level in education, project management or a related field.
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Proven strength in both written and verbal communication.
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Highly IT literate, with excellent computer skills, able to troubleshoot software and technical hardware issues, adept with Google suite and Microsoft Teams.
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Ability to manipulate and analyse data to draw useful conclusions to improve programme delivery.
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Proven ability to work independently.
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Self-starter and quick learner.
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Ability to adapt and embrace a changing environment.
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Ability to drive and access to a car for work purposes.
Ideally, applicants will also have the following desirable qualities:
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Two years of teaching/education experience with primary age children.
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University degree.
Please note that this role covers North London, currently in Camden, Islington and Hackney.
How to Apply
Please send your CV (maximum 2 A4 sides) and a covering letter via Charity Jobs. Your covering letter (maximum 1 side of A4) should:
1) Explain your relevant experience and why you’re interested in this role at this point in your career.
2) Share your ability to be resilient when things are not going the way you thought, including clear examples of past experiences.
3) Explain how our organisational mission is in line with your values.
Applications that fail to meet these criteria will automatically be discounted. We understand that you may use AI to help craft your application, but do remember that we will be looking for individuals who write a letter that stands out. We want you to have every opportunity to shine and to show us your talents - please let us know if there is anything we can do to make sure the assessment process works for you.
Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.
Chapter One is committed to safeguarding children and young people. All postholders are subject to satisfactory references and an Enhanced DBS check. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.
N.B. Shortlisting is likely to take place week commencing Monday 1st June with phone screening from Monday 8th June. For successful candidates, interviews are likely to begin week commencing Monday 15th June and potentially extend into week commencing Monday 22nd June.
At Chapter One, we want to create a world where all children have the literacy skills needed to thrive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.
Are you passionate about maintaining high standards of cleanliness and hygiene? We're looking for a dedicated cleaner to join our team and help us uphold the pristine conditions of our clinical and centre facilities.
Location: Hove
Contract type: 10 hours pw Mon - Fri, 2 hrs per day to be worked outside clinic hours
Salary: Starting from £7,270.12 (£27,262.95 FTE dependent on experience and hours)
What can we offer you?
- Competitive family friendly benefits to support your family and working life
- Market leading Aviva pension provider up to 5% employer contribution
- Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme
- Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card
In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!
About You
We are looking for a dedicated cleaner to play a crucial role in maintaining the highest standards of cleanliness and hygiene in our clinical and centre facilities. Reporting directly to the Operations Manager, you'll be the backbone of our efforts to keep our environments pristine and safe.
Key Responsibilities:
- Uphold cleanliness and hygiene across all areas
- Follow stringent hygiene standards and infection prevention protocols
What It Takes to Succeed:
- Thrive in a diverse and inclusive setting
- Value and cooperate with all individuals equally
- Strong listening and communication skills to effectively engage with others and foster positive interactions
Ready to make a significant impact? Join us and help create a cleaner, safer environment for everyone!
We’re proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.
MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.
We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Pop-up Shop Lead will manage all aspects of the Derry Castle Street Pop Up Shop, including leading and supporting volunteers, maximising income generation and ensuring an excellent customer and donor experience.
As this is a newly established pop-up shop, the post holder will play a key role in setting up, developing and embedding the shop within the local community during its first year of operation. This includes building volunteer capacity, developing donation streams, establishing effective shop systems and contributing to the evaluation of the pop-up model to inform future retail development.
The post holder will act as an ambassador for Concern Worldwide, ensuring the shop becomes a welcoming, sustainable and successful community retail space that supports Concern’s mission and raises awareness of its work and campaigns.
This is an exciting time to join the retail team as we establish and grow this new community-focused pop‑up shop.
About us:
We are an international humanitarian organisation that strives for a world free from poverty, fear and oppression. We deliver life-saving and life-changing interventions to the world's poorest and most vulnerable people. From rapid emergency response to innovative development programming, we go to the hardest to reach places to make sure that no-one is left behind. With almost 4,500 staff of more than 50 nationalities, Concern operates in 24 of the world’s poorest countries, helping people to achieve major and long-lasting improvements in their lives.
Retail Development in Northern Ireland
Concern Worldwide operates a growing retail network of seven shops across Northern Ireland, each playing an important role in supporting our work to end extreme poverty. Our portfolio currently includes two specialist bookshops located in Derry and Holywood, alongside five established charity shops in Ballycastle, Newcastle and across Belfast on the Lisburn Road, Antrim Road and Ormeau Road.
While relatively small in scale, our retail operation is ambitious, dynamic and entering an exciting period of development. Over recent years we have strengthened performance, modernised operations and built resilient shop teams supported by dedicated volunteers and staff.
With further shop openings planned and new retail models being explored, including pop up and diversified formats, this is a pivotal moment for retail growth in Northern Ireland. We are expanding not simply in size but in ambition, testing innovative approaches to charity retail while strengthening our presence within local communities.
Joining Concern Retail at this stage offers the opportunity to be part of a developing network where new ideas are welcomed, leadership is visible and individuals can directly shape the future direction of our retail programme.
Benefits
• 25 days’ annual leave, pro-rated for part-time employees.
• Annual leave purchase scheme
• Enhanced maternity leave pay and shared parental leave
• Stakeholder pension
• Season ticket loan
• Cycle scheme
• Life assurance
• Access to Employee Assistance Programme (EAP)
Details of our benefits could be found on our website.
Job Location: Derry
2a Castle Street, Derry, BT48 6HQ
About You:
ESSENTIAL
Experience
- Experience working in a retail or customer facing environment.
- Experience supporting the setup, development or growth of a retail, community or social enterprise initiative.
- Experience organising priorities and working effectively within a fast-paced operational environment.
- Experience supervising or coordinating people within a retail, hospitality, charity or customer-focused environment.
- Experience supporting the day to day running of a shop, store or customer focused operation.
- Experience contributing to sales performance, income generation or achievement of target.
- Demonstrated ability to take initiative and work independently within a busy operational environment.
Applications are welcomed from candidates with experience in retail, hospitality, community projects, social enterprise or other customer focused environments who can demonstrate transferable skills and motivation to succeed in charity retail.
Knowledge and Skills
- Strong interpersonal and communication skills with the ability to engage confidently with colleagues, volunteers, donors and customers.
- Organised and proactive approach with the ability to manage competing priorities.
- Commercial awareness and an understanding of how good retail practice drives income.
- Ability to work in a practical, hands on retail environment while contributing ideas to grow and develop the shop.
- Basic numeracy and literacy skills suitable for retail administration, cash handling and reporting.
- Confidence using IT systems including email and Microsoft Office applications. Training will be provided where required.
- Awareness of social media or willingness to use digital channels to support shop promotion and volunteer engagement.
- Ability to build positive relationships and engage effectively with local communities and stakeholders.
Working Pattern
- Flexible approach to working hours, including weekends and Bank Holidays.
DESIRABLE
Where a high volume of applications is received, preference may be given to candidates who can demonstrate:
- Experience managing or supervising within charity retail or commercial retail.
- Experience opening, developing or growing a retail or community initiative.
- Experience recruiting, managing or supporting volunteers.
To view the full job description, please click on the link below to download the document.
Equality, Diversity, and Inclusion:
Concern Worldwide encourages all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organisation. Concern is against all forms of discrimination and unequal power relations, and is committed to promoting equality.
HOW TO APPLY
To apply for this post, please complete the application by 29th May 2026.
To give yourself the best chance of being shortlisted, please explain under each question how your experience, skills, or achievements demonstrate your suitability. Use clear and specific examples to support your statements.
Concern will shortlist only those candidates who clearly demonstrate that they meet all essential criteria. If a high number of applicants meet the minimum requirements, we will assess and score candidates against the desirable criteria to determine who will be invited to interview. It is therefore important that your application provides detailed evidence of how you meet the role requirements.
Candidates must be legally entitled to work in the UK at the time of application.
Conditions of Appointment:
Pay band: GB3
Annual Salary: £25,907 - £28,786 (4 days pro rata at £20,725.6 - £23,028.8).
New employees will normally start at the beginning of the pay band, with scope for progression over time.
The successful post holder will be required to complete a Basic AccessNI check and sign a criminal records self-declaration form.
It is the nature of this post that weekend working hours may be part of the normal working week.
This appointment is conditional upon the satisfactory completion of a three-month probationary period.
Deadline: 29th May 2026
Please note that Concern reserves the right to close this vacancy early and to interview candidates on a rolling basis due to the urgency of filling this role. Applicants are therefore encouraged to submit their application as soon as possible to avoid missing out.
All candidates who are short-listed for an interview will be notified via email.
Having a criminal record will not necessarily debar you from working with Concern Worldwide. This will depend on the nature of the position, together with the circumstances and background of your offences.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our Data and Insight Manager plays an important part in Cure Parkinson’s ambitious growth plans. Joining us at a pivotal time, we can offer a self-motivated and enthusiastic data specialist the opportunity to develop and make their mark as part of this innovative and dynamic charity.
We are looking for an experienced, proactive and collaborative colleague, a data detective who can seek out insights that will directly drive improved performance. We’re looking for an expert in analysing campaign results, and someone with the curiosity to seek out segments of our supporters who behave differently, and suggest ways to adjust and improve as a result, optimising our supporter journeys and engagement.
If you like the sound of this get in touch, we look forward to meeting you.
Everything we do is to move us closer to our goal, of finding new treatments to slow, stop or reverse the progression of Parkinson’s.



The client requests no contact from agencies or media sales.
About the Mercury
The Mercury creates and shares stories that are exhilarating, revelatory and relevant. Through the reinvention of classic texts and the creation of bold, new writing, we believe that the transformative power of theatre can enrich the lives of our community.
The Mercury is a significant regional developer of new talent, working with a range of partners across the arts, education and creative industries to deliver a studio programme and a learning, participation and professional development programme aimed at nurturing the next generation of theatre makers.
Everything we do is driven by our values of quality, innovation, diversity, and connection.
About your new role
Are you passionate about data and how it can inform decision-making? We’re looking for an Audience and Insights Manager, who loves connecting people with a range of shows and activities that will enrich their lives.
This new role will be instrumental in ensuring our audiences are placed at the centre of our planning, by using their information effectively to share with them the Mercury’s vision, communicate our work, and promote our organisational values.
You will help develop a 3-year audience development strategy; create, manage and deliver audience engagement campaigns; analyse data and recommend segmentation and audience profiles; help the team interpreting post-show data to inform future campaigns; help in the creation of a community ambassadors scheme, and much more.
If you are creative in your approach to build, engage and retain audiences, we want to hear from you!
To find out more, download the candidate pack.
Applications close at 10:00am on Tuesday 19 May 2026. Interviews will take place on Tuesday 2 June 2026.
We believe that the transformative power of theatre can enrich the lives of our community. We are Colchester. We are for everyone.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
SUMMARY
Position Title: Head of Spacemaking and Operations
Level: Level 6
Pay: £40, 000 -46, 000 (FTE yearly)
Reports to: Director of Finance, HR and Operations
Location: Liberation centre Brixton, London (New office in Brixton)/ Remote working within the UK with at least 3 days’ work from our office (Mondays, Wednesdays and Thursdays)
Contract: Full time (40hrs/weekly), 2-year Fixed Term contract.
Start date: As soon as possible
Benefits: TAA laptop and phone, (employee assistance and health cash package including staff supervision, counselling, dental, optical care and more.)
The Advocacy Academy is an activist youth movement. We serve as the political home for grassroots youth organising and the catalyst for collective action. The lives of the young people we work alongside have been directly shaped by living in an unjust world, and we exist to turn their anger into action.
Young people are often the catalysts for major social change, from the Student Non-violent Coordinating Committee at the heart of the Civil Rights Movement, to the Soweto Uprising mobilising young people to resist the apartheid regime's education policies, to the Sunrise Movement redrawing the electoral map across America, and more recently encampments and protests across the world protesting the genocide in Palestine. How successfully they achieve real and lasting change depends on whether they are organised and whether they have the right strategy and tactics to be effective.
We are now looking for a Head of Spacemaking & Operations who believes in this vision and can ensure that TAA’s Liberation Centre is safe, fully operational, and intentionally designed as a welcoming, accessible, and inclusive environment. This role bridges operational delivery and spatial experience, ensuring that the Centre not only functions effectively behind the scenes, but also reflects TAA’s values in how people experience, move through, and use the space. You will combine operational oversight, facilities management, and space experience design, working across teams to ensure the Centre is safe, compliant, efficient, accessible and welcoming for staff, young people, and the wider community.
Before you skim the job description, please remember you don’t have to tick all the boxes to apply. We all experience a bit of imposter syndrome, including staff here at The Advocacy Academy. If this role pulls you in and you believe you could make a meaningful difference, we encourage you to apply or reach out to us to discuss further. We are especially interested in people who bring lived experiences, perspectives, and ways of working.
AREAS OF RESPONSIBILITY
1.You will become a key member of the Finance, HR & Operations Team, including but not limited to:
- Supporting the Director of Finance, HR and Operations in maintaining and improving operational systems and processes
- Supporting the delivery of the Liberation Centre strategy, working across teams to ensure the Centre provides a functional, welcoming, inclusive, and safe environment for staff, young people, and the wider community
- Building relationships across departments, understanding their needs, and communicating operational updates to the Director
- Ensure escalations to the Director of Finance, HR and Operations are timely, well-prepared, clearly articulated, and supported by relevant information to enable effective decision-making.
2.You will ensure that your responsibilities run like well-oiled machines by supporting TAA’s facilities, ensuring the Liberation Centre operates safely, efficiently, and in full compliance with relevant regulations by:
- Acting as the main operational liaison for the Liberation Centre, including council, building management, and external contractors
- Managing relationships with facilities providers, maintenance contractors, cleaners, and IT vendors
- Overseeing health & safety compliance, including staff training, evacuation procedures, drills, and statutory checks
- Supporting the development and implementation of risk assessments (fire, general, wellbeing, incidents, remote work, etc.)
- Ensuring procurement, supplies, and stock levels are managed effectively and responsibly
- Coordinating first aiders and fire marshals as required
- Ensuring operational cost-efficiency across facilities and space-related services
3.You will help shape the Liberation Centre as a purposeful, accessible, and welcoming environment by:
- Supporting the ongoing development of the Liberation Centre as a safe, inclusive, and values-aligned space
- Leading on accessibility improvements across the physical environment, ensuring equitable access for disabled community members
- Shaping improvements to layout, usability, and overall experience of the space
- Ensuring the space reflects TAA’s values of care, inclusion, and liberation in its physical design and use
- Working with internal teams to understand spatial needs and translating them into practical and experience-led improvements
- Supporting a positive, caring, and community-centred environment across all users of the space
4.You will support reliable and secure operational infrastructure by:
- Acting as liaison for IT and facilities providers
- Supporting setup, maintenance, and improvement of workplace systems and equipment
- Ensuring infrastructure supports accessibility, inclusion, and ease of use
- Identifying improvements to systems that enhance operational efficiency and user experience
- Supporting secure onboarding and offboarding of staff from a systems and access perspective
5.You will act as a key connector between operations and delivery teams by:
- Work with the Working closely with programmes, Organising & Campaigns, community, and communications teams to ensure smooth operational delivery
- Supporting logistics for events, residentials, camps, and programmes, including venue sourcing, bookings, and on-site coordination
- Providing operational and administrative support for space usage, scheduling, and bookings
- Supporting onboarding and offboarding processes from a space, systems, and logistics perspective
- Supporting new staff inductions and ensuring new starters are equipped to use the space effectively
- Supporting internal communication of operational updates across teams
6.You will support the Director in embedding safety, wellbeing, and care into how the space is used and experienced by:
- Ensuring health & safety processes are embedded and consistently followed
- Coordinating safety training and maintaining up-to-date knowledge of regulations
- Supporting a culture of shared responsibility for safety within the Liberation Centre
- Working with the community team to ensure safety practices are values-aligned
- Supporting emergency preparedness and incident response processes
- FMaintaining a safe and functional environment by ensuring the space is kept clear, organised, and free from unnecessary clutter or hazards.
7.Culture, values and wider strategy and mission. Provide senior functional leadership for Spacemaking and Operations, ensuring delivery of organisational strategy through effective planning, coordination, and implementation across your area. Contribute to shaping organisational priorities through insight, delivery experience, and cross-departmental collaboration. To include but not limited to:
- Embodying and championing our commitment to social and economic justice, ensuring this is consistently reflected in organisational strategy, decision-making, delivery and partnerships
- Champion the organisation’s commitment to social and economic justice, ensuring this is embedded in the design and delivery of spacemaking and operational activity, and reflected in partnerships and ways of working within your remit.
- Act as a role model for organisational culture and values, setting expectations within your teams and supporting colleagues to apply these consistently in day-to-day practice.
- Work closely with leaders across the organisation to identify opportunities to improve organisational impact and efficiency, contributing operational insight to strategic planning and decision-making.
- Identify, assess and escalate risks related to operational delivery, organisational culture, and alignment with stated values and principles, ensuring timely mitigation within your area of responsibility.
- Lead and enable effective cross-departmental collaboration within your remit, ensuring teams are aligned, appropriately resourced, and working effectively towards shared organisational goals.
- Foster a culture of openness, care, accountability and continuous improvement within your area, contributing to wider organisational wellbeing practices.
- Take responsibility for your own ongoing leadership development, and actively support the development of others, building capability and leadership within the Spacemaking and Operations function.
- IEngage in organisational wellbeing practices by communicating needs appropriately, participating in feedback processes, and contributing constructively to living the TAA transformative culture
8.Governance and Compliance
- Provide strategic leadership on governance and risk management within your portfolio, working in close partnership with the Finance, HR and Operations team.
- Lead and hold accountability for risk identification, analysis and mitigation, ensuring risks to strategic objectives are anticipated, escalated and managed effectively
- Maintain oversight of risk across your area, ensuring robust systems, controls and practices are in place and consistently applied
- Ensure strong organisational compliance with TAA policies and practices, taking responsibility for their effective implementation, continuous improvement and alignment with wider organisational standards
- You will support Programmes, Campaigns and Community Departments by ensuring that the operations, structures, processes, and practices align with and support TAA's campaigning and organising goals, activating new allies' goals, and community goals
WHAT SUCCESS WILL LOOK
- The Liberation Centre runs smoothly, safely, and reliably day-to-day
- Staff and community members experience the space as welcoming, accessible, and well cared for
- Operational systems are efficient, compliant, and low-friction
- Space improvements are intentional, values-led, and responsive to user needs
- Teams can focus on delivery, supported by strong operational and spatial infrastructure
A BIT ABOUT YOU
- You are passionate about, and committed to, creating a more fair, just and equal world.
- You believe in the potential of young people to challenge the status quo and are dedicated to helping them become more powerful citizens.
- You’ve got a deep understanding of, and a personal relationship with, issues of social justice. From racism to the housing crisis to climate justice, you’ll be aware of how systemic injustice operates in our society, clued-up and well-informed on the big issues of our time, and committed to changing them.
- You’ll be comfortable managing a “to-do” list of competing priorities and balancing your workload to meet competing deadlines.
- You’re a sensitive and thoughtful relationship-builder who is interested in building a network of relationships to support the Advocacy Academy’s work. You’re a great listener, and remember people’s names, faces, and stories.
- You’re a confident written and verbal communicator, who is comfortable with tailoring communication to reach a diverse range of audiences and stakeholders.
- You’re proactive, organised, and eager to learn, whether that’s chatting with potential funders, researching new opportunities or collaborating with teammates.
IDEAL SKILLS & EXPERIENCE
- 3-5+ years’ experience in operations management, ideally including leadership responsibility for teams, workflows, or service delivery.
- Comfortable operating as the senior operational lead on site when required, maintaining full delivery responsibility and ensuring clear communication and escalation pathways.
- Demonstrated experience in facilities management and/or IT systems coordination, with an understanding of how operational infrastructure supports organisational effectiveness.
- Working knowledge of operational tools and systems (e.g. Microsoft Excel / Google Sheets, Canva, and similar platforms), with willingness to learn and adapt to new systems as needed.
- Experience supporting or developing operational processes, with an interest in improving efficiency, clarity, and user experience across systems and teams.
- Proven ability Experience working with diverse audiences and stakeholders, with an understanding of access needs and inclusive practice to manage multiple workstreams simultaneously, prioritise effectively, and maintain delivery in a fast-paced environment.
- Experience designing and delivering spaces, services, or operations with a strong understanding of access needs, ensuring inclusive and equitable participation.
This is an outline of the responsibilities and duties of the Head of Spacemaking & Operations role, it is not intended as an exhaustive list and may change from time to time to meet the changing needs of the Liberation Centre and our young people. Any changes will be made in consultation with the post holder.
HOW TO APPLY
Candidates will be asked to provide a CV and a Cover Letter OR a supporting video application addressing the following questions (no more than 1000 words or 10 minutes for all questions).
- Tell us about a social justice issue that makes you angry and why it matters to you?
- Our Head of Spacemaking & Operations role entails working and building relationships with different stakeholders. Tell us about a time when you successfully cultivated a relationship with someone when working towards a shared goal - What did you do and what did you learn?
- Include anything else you would like us to know as we consider your candidacy for the Head of Spacemaking & Operations role.
In addition, please also provide information on your notice period and your availability for interview. You may also attach any other content that would be relevant for us to have in order to showcase interest and experience. The content can come in any form of media, including but not limited to - a mind map of ideas, a timeline or portfolio of your work, life or experiences; a recording; a Powerpoint or other form of presentation; a song, article, poem or other writing samples.
DATES
- Closing Date: The deadline for applications 8th June 2026 by 10am.
- First Round of Interviews: will be scheduled for w/c 15th June 2026 (Dates are subject to change).
- Second Round of Interviews: will be scheduled for w/c 29th June 2026 (Dates are subject to change).
Please be aware that we will be interviewing as we receive applications. The application date might be brought forward if we find the right person.
A NOTE ON USING AI TOOLS IN YOUR APPLICATION
We understand that AI tools like ChatGPT can be helpful when preparing an application, and you’re welcome to use them as a support. However, we’re most interested in hearing directly from you. Please ensure your application reflects your own voice, experiences, and perspective.
We value the unique insights, lived experiences, and ways of thinking that each candidate brings. These are what help us understand who you are and what you would bring to the role, and they are an important part of how we assess applications.
If you require any adjustments or support during the application process, please don’t hesitate to let us know. we’re committed to making our recruitment process as accessible and inclusive as possible.
NOTHING ABOUT US WITHOUT US
We aim to be representative of the community we are working with. We encourage applications from people of colour, those who identify as LGBTQIA, working class as well as disabled people, those living with mental health conditions, refugees and migrants. We welcome people from all identities who are made to feel marginalised.
We’re not just committed to being an equal opportunity employer, we actively celebrate diversity in all its forms. Let us know if we can do anything to make the application or interview process more accessible. If you are invited to interview, we will at that point ask you for any accessibility requirements or preferences.
As an employer we make all reasonable adjustments to support employees in their work if they are disabled or have a health condition. We support the Access to Work scheme which could provide you with financial support to get the help you need to do all tasks successfully. We are happy to facilitate Access to Work assessments and reclaims and would actively welcome applicants who would need this in order to do the job.
All staff who work on our programme must have, prior to starting work, a returned satisfactory enhanced Disclosure and Barring Service (DBS) dated no earlier than 1st January 2021. The Advocacy Academy will assist the application for, and pay for the processing of, a new DBS for staff members where required.
We welcome applications from people with convictions. Please disclose in your applications if you have any convictions, cautions, reprimand or final warnings that are not "protected" (as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). We consider each person on their own merits, taking into account all the circumstances.
The client requests no contact from agencies or media sales.
London Gypsies and Travellers (LGT) challenges social exclusion and discrimination, working for change in partnership with Gypsy and Traveller communities living on council caravan sites, roadside camps, in bricks and mortar housing, and those experiencing homelessness.
We offer accommodation advice and advocacy, family services and a youth mentoring programme that support hundreds of families and individuals each year. Our community development, research, policy work and campaigns are rooted in community involvement and lived experience and aim to create long-term positive change for Gypsies and Travellers across London and an end to the discrimination they face every day.
We are a small, committed and supportive team of 12 staff who seek to live out our organisational values throughout our work: Collaboration, Courage, Empowerment, Inclusivity, Equity, Community.
LGT is an equal opportunity employer and values diversity in its workforce. We strongly encourage applications from Gypsy and Traveller communities.
About the role
This Operations & Administration Coordinator role is a diverse and hands-on role, covering a wide range of tasks and responsibilities that are essential to the smooth, efficient running of the organisation. It's a part-time position for three days (21 hours) a week.
You will provide day‑to‑day operational coordination across IT systems, office management, finance administration and HR processes, alongside varied administrative support. Acting as a central point of contact, you will work closely with colleagues, external suppliers and advisors to ensure our working environment, systems, policies and processes are practical, compliant and support staff to do their best work.
The role works with all staff and external suppliers, particularly the Resilience Strategy Lead, Finance Officer, CEO and external IT support providers.
Please review the job description attached below for more detailed explanation of key responsibilities and requirements.
About you
The role is ideal for someone who is adaptable, organised and enjoys problem‑solving and improving systems. You’ll be comfortable juggling multiple priorities, communicating clearly with people with different levels of technical knowledge, and working independently while staying connected to a small team.
This is a varied role and we don’t expect you to already be an expert in all of the responsibility areas. We welcome applicants with different strengths and backgrounds and there is plenty of scope to learn and develop in the role. We’ll support you to do this through supportive line-management, development opportunities and training where needed.
Although solid IT skills and knowledge are essential, this is not a technical specialist role - the emphasis is on coordination and oversight, liaising between colleagues, external advisors and technical support, and following issues and projects through to completion.
How to apply
Review the detailed Job description below. Using the 'click to apply' button, please send us your CV and a cover letter (max 800 words) addressing the questions below:
1. Why are you interested in this role with London Gypsies and Travellers?
2. What experience and skills would you bring to the role?
Please refer to the key responsibilities and person specification when preparing your application. Applications without a cover letter will not be considered.
Closing date: Monday 18 May, 23:30pm
Interviews: Tuesday 26 May (stage 1), Monday 1 June (potential stage 2)
Please note: Applicants must have the right to work in the UK. We are not accepting CVs or applications via recruitment agencies for this role.
The client requests no contact from agencies or media sales.
This is a high-impact role at the heart of delivering a major domestic and non-household water efficiency programme for Affinity Water.
Affinity Water Account Manager
Operational Area: Water Efficiency Team
Reference: AWAM05
Contract: Fixed Term Contract – 31st March 2027
Hours: Full-time, 37.5 hours per week
Salary: Circa £35,000
Location: Affinity Water Hub (Hatfield 2 days), Groundwork offices in Waterloo or Dartford (1 day), 2 days remote
Role Overview
As Account Manager, you will act as the critical interface between client, operations, and customers – ensuring that delivery is not only compliant, but high-performing, customer-focused, and continuously improving. You will take ownership of performance against contractual KPIs, lead communication and reporting, and drive a culture of quality, accountability, and innovation across the programme.
This is an opportunity to shape how a large-scale environmental service is delivered on the ground – improving water efficiency, enhancing customer experience, and directly contributing to regulatory and environmental outcomes.
This role would suit someone who thrives in a fast-paced, delivery-focused environment and enjoys taking ownership of both performance and relationships. You'll be confident managing senior client relationships while also getting into the detail of delivery, enjoy working with data and using it to drive performance and improvement, be highly organised, proactive, and comfortable managing multiple priorities and take pride in delivering a high-quality customer experience, you’ll have a passion for water saving and be motivated by making a tangible environmental and social impact in this really important area of Groundwork's work.
In return we offer you:
- A competitive salary
- Generous holiday entitlement of 25 days per annum plus public holidays
- Health Cash Plan and 24-hour Healthline
- Employee Assistance Programme - including mental health helpline and face to face counselling.
- Salary sacrifice schemes including cycle to work and pension contributions
- Family friendly policies to support work/life balance with time off in lieu for out of hours activities
- Business travel expenses
We are a creative, committed, and enthusiastic organisation with a great track record of project development, fundraising and delivery, so there are always opportunities to grow and develop your role within our friendly team.
Groundwork South
Groundwork South works with communities across the south of England to transform their lives and the places where they live. We have been at the forefront of social and environmental regeneration for over 25 years, and today we have a simple mission: to create better places, improve people’s prospects, and promote greener living and working.
We are passionate about creating a future where every neighborhood is vibrant and green, every community is strong and able to shape its own destiny, and no-one is held back by their background or circumstances. This vision drives the work that we do. Each year we deliver over 100 innovative projects, tackling the biggest issues facing our communities and creating real and lasting, positive change.
Closing date for applications: 31st May 2026
Interview date: W/C 8th June 2026
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Groundwork South is an equal opportunities employer and welcomes applications from all members of the community.
No agencies please.
Location: MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid Working)
Contract: Full time, permanent
Salary: £40,000 to £42,000 gross er annum, depending on experience
Closing Date: Monday 25 May 2026
Assessment Day at MSSC NSC: Tuesday 2 June 2026
The Marine Society and Sea Cadets (MSSC) is a leading maritime charity in lifelong learning and personal development and is the governing charity of the Sea Cadet Corps (SCC), a civilian voluntary youth organisation engaging some 15,000 young people over 400 Sea Cadet Units, throughout the UK. The SCC offers a wide range of youth opportunities with the same enduring objective – to give young people the best possible head start in life through nautical adventure and fun.
We are seeking a Volunteer Support & Systems Manager to lead the development and maintenance of automated workflows used within the Volunteer Support Team.
The role is responsible for ensuring the smooth running of the Volunteer Support function including overseeing the day-to-day administration of key volunteer processes. The postholder will also line manage the Volunteer Support Officers who act as the first point of contact to volunteers in assisting with these processes and wider administration.
About the role
The purpose of the Volunteer Support & Systems Manager is to ensure the smooth and efficient running of the Volunteer Support function by ensuring that automated workflows are well maintained and continuously improved. This includes the onboarding process for new volunteers, management of mandatory training requirements of existing volunteers and volunteer record management through processing promotions transfers and leavers. The role also provides effective line management to a team of Volunteer Support Officers, supporting them to deliver a high quality of administrative support to volunteers to assist them with these processes.
Responsibilities
- To oversee the efficient operation, maintenance and continuous improvement of all Volunteer Support automated workflows
- To develop clear and effective guidance, to help volunteers access and use the various Volunteer Support digital systems
- To line manage and support the Volunteer Support Team based at the MSSC Support Centre, empowering the team to deliver effective and consistent support to volunteers.
- To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices, empowering them to deliver effective and consistent support to volunteers.
- To manage the “Safer Recruitment” and adverse disclosure process for volunteers, in line with MSSC policy, ensuring that criminal records checks are dealt with in a timely and appropriate manner
- To work with the Head of Volunteering to review MSSC volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary
- To support the Head of Volunteering with the successful implementation of MSSC’s volunteer strategy and other national tasks
- To work with Volunteer Support Officers to develop systems and processes for managing the Volunteer Support workload and monitoring delivery standards
- To work closely with other stakeholders, maintaining excellent working relationships across departments to ensure consistency and best practice for our volunteers.
Requirements
- Experience of leading the development and maintenance of digital volunteer management/ communication systems
- Experience of creating and maintaining complex automated workflows
- Experience of overseeing the administrative functions of a CRM system
- Experience of implementing, managing reviewing and refining administrative processes
- Experience of delivering a first-class service to clients or customers
- A strong understanding of the voluntary and community sector, ideally within the youth sector
- Experience of managing or supervising a large team
Desirable
- Experience of managing or supervising a team based remotely
- Experience of using Microsoft Forms and Power Automate or similar systems
- Experience of managing an onboarding process, ideally of volunteers, with the understanding of the importance of safer recruitment
- Experience of empowering a team to deliver a first-class customer service
- Experience of working with volunteers and the knowledge of how to ensure they are supported
- Experience in managing challenging emails, calls and situations with volunteers professionally, using sound judgement and clear communication
- Experience developing processes which are targeted at both internal and external audiences
- Experience of leading projects manging change with various stakeholders
For further information, please download the . If you are interested in this role, please apply now!
Benefits
- 25 days annual leave per annum, increasing with length of service
- Hybrid working for many roles
- Volunteering Leave
- Life assurance (4x salary)
- Private medical insurance
- Generous pension (employer contribution up to 10%)
- Cycle to work scheme
- Access to the Marine Society Digital Library
- Wellbeing portal and EAP with 121 counselling
- Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
Additional Information
MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.
We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.
We help launch young people for life through adventure.


The client requests no contact from agencies or media sales.
Project Manager – INRS
Reference: APR20260178
Location: North Wales - Home based / Local office
Contract: Fixed-Term, 30 months – Up to 29th September 2028
Hours: Full-time, 37.5 hours per week
Salary: £34,018.00 - £36,319.00 Per Annum
Benefits: Holidays, Pension and Life Assurance
Introduction
This is an exciting opportunity to join RSPB Cymru and lead delivery of the Caletwr Catchment Integrated Natural Resources Scheme (INRS), funded by the Welsh Government, in Conwy, North Wales.
Working closely with a cluster of farmers and a wide range of strategic partners, the project will demonstrate how sustainable farming and food production can deliver significant benefits for nature and natural resources. It directly supports key RSPB Cymru priorities, including peatland restoration and Curlew conservation.
A central focus of the role is establishing effective, joined-up advice and support for farmers engaging with the Sustainable Farming Scheme (SFS), helping to shape delivery at both farm and landscape scale.
About the role
As INRS Project Manager, you will provide overall leadership, coordination and delivery of the Caletwr Catchment Project. You will establish robust governance, manage budgets and resources, and ensure delivery remains focused on agreed priorities and outcomes.
Strong partnership working is essential. You will work closely with the farmer cluster and key partners including Natural Resources Wales, Eryri National Park Authority, The National Trust and other advisory bodies.
You will provide strategic direction and day-to-day support to the Farm Support Specialist and project team, ensuring effective delivery of joined-up advice and coordination to achieve landscape-scale objectives such as Curlew recovery. While primarily a leadership role, it will also involve selective hands-on engagement where this strengthens delivery, resilience or impact, including farmer engagement and practical action.
You will also oversee knowledge transfer, engagement and demonstration activities, including outreach to farmers beyond the immediate cluster within the wider Important Curlew Area.
Key responsibilities
As Project Manager, you will:
- Structure delivery into clear work packages with defined milestones and manage the project budget against forecast.
- Take overall responsibility for progress, performance and use of resources, initiating corrective action where needed.
- Produce accurate and timely project management documentation, including reports and financial claims.
- Lead procurement and oversee contractors.
- Provide leadership, support and clear direction to the Farm Support Specialist and project team.
- Contribute directly to advisory or practical delivery where appropriate, including site visits, farmer meetings, demonstrations or priority actions.
Project outputs and wider responsibilities
You will ensure:
- Effective collaboration between farmers, RSPB colleagues and external advisers to deliver objectives through the SFS and mechanisms such as Farming Connect.
- Regular communication and engagement with decision-makers and stakeholders, including Welsh Government and statutory agencies.
- Development of a credible legacy plan with partners to sustain and scale delivery beyond the project lifetime (e.g. via the SFS Collaborative Layer).
- A well-managed project close, including final reporting, follow-on actions, and clear communication of outcomes and lessons learned.
Essential skills, knowledge and experience
- Strong financial management skills and attention to detail.
- Experience working within a structured project management framework (e.g. PRINCE2 or equivalent).
- Experience delivering complex, multi-partner projects.
- Proven leadership and influencing skills without direct line management authority.
- Ability to produce clear, concise written communications for diverse audiences.
- Strong facilitation, negotiation and problem-solving skills.
- Excellent organisational and time-management ability.
- Degree-level qualification in a relevant subject or equivalent experience.
Desirable skills, knowledge and experience
- Experience turning conservation evidence, policy or agri-environment schemes into effective delivery.
- Knowledge of Welsh farming, agricultural systems and rural culture.
- Ability to communicate in Welsh, spoken and written.
Closing date: 23:59, Friday, 29th May 2026
We are looking to conduct interviews for this position from 11th June.
Interested?
If you would like to apply and find out more about this position, please click the apply button to be directed to our website.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.
Contact us to discuss any additional support you may need to complete your application.
No agencies please.
The RSPB brings people together – people like you – to protect the things that matter to us all.

Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Music24 is looking for an organised, adaptable Operations Support Officer to help keep our charity running smoothly day to day. You’ll be central to our admin, referral processes, and financial administration—plus light communications and event support.
- Hours: Full-time (35 hours/week)
- Location: Hybrid – minimum 1 day/week in our Luton office
- Reporting to: Operations Manager
- Key areas: admin & operations support, referral system support, bookkeeping/finance admin, stakeholder/event admin
We’d love to hear from you if you have: experience in admin/operations support, basic bookkeeping/finance admin, strong organisation and attention to detail, and confident communication. If you like a varied workload, please apply - we need you!
Role purpose
The Operations Support Officer is a central support role responsible for the smooth day-to-day running of Music24. The role combines administrative coordination, bookkeeping support, and operational assistance, alongside light communications and event support. You will be a key point of contact for enquiries and referral process, maintaining accurate systems and records; you'll assist with bookkeeping activities, processing invoices and payments; and contribute to our internal and external communications through our social media platforms and website. You will also support a handful of events that the charity runs per year - activites include researching and booking venues, commuications and promotion of events, scheduling volunteers.
Key responsibilities
- Provide day-to-day administrative and operational support across the charity.
- Act as a first point of contact for enquiries via phone, email and online channels.
- Support and maintain our referral system and organised digital filing.
- Assist with scheduling, logistics and general operational coordination.
- Process invoices, expenses and financial records accurately; support basic reporting preparation.
- Manage Gift Aid processing via our database; record and track income and expenditure.
- Support counting and banking of cash payments (in line with protocols).
- Assist with preparing and scheduling social media or website updates (as directed).
- Provide administrative support for small events, meetings and community activities, including partner follow-up and record-keeping.
Essential skills & experience
- Experience in an administrative or operations support role.
- Basic bookkeeping or financial administration experience.
- Strong organisational and time management skills, with high attention to detail.
- Confident written and verbal communication skills.
- Ability to manage multiple tasks and priorities.
- Good proficiency with office software and digital systems.
The client requests no contact from agencies or media sales.
Salary: £33,450 - £41,160 per annum depending on experience
Hours: 35 hours per week
Contract: Permanent
Location: Worcestershire
Job Reference Number: 1692
At Cranstoun, we are always in search of talented and experienced individuals to join our team. An exciting opportunity has arisen for an Operations Manager for the Worcestershire Drug and Alcohol Service, within our Workshops and Recovery Team.
You will be part of the Worcestershire leadership team and support the County Manager to deliver a safe, effective, and efficient service to our current and future service users.
You will line manage a team of Key Workers who run our group programmes across the County, and our Volunteer and Peer Mentor Co-ordinator. Amongst other duties you will support individuals’ development, support personnel matters, listen, respond, and care about staff and service user wellbeing, oversee performance of your wider team, manage the operational flow of your team, maintain high standards of practice, and support your team to achieve wider service targets.
You will have proven effective leadership and/or supervisory experience. You will need to demonstrate effective communication and organisational skills and have the ability to manage change whilst working to deadlines. You will need to be confident working with external agencies and deliver learning sessions to your team and other agencies where required. You will need a key eye for detail as part of your role will be to review incidents, ensure compliance with clinical audits and create plans to respond to recommendations. You will also be required to form part of the duty management rota for the service. You’ll need to have good writing, verbal and computing skills and be able to work confidently with all Microsoft programs and case management systems.
The most important things you’ll bring to this role are your experience in the field, integrity, positive attitude, enthusiasm, motivation and ability to use initiative and contribute to the wider delivery of a trauma informed approach.
All posts are subject to an enhanced DBS Disclosure.
All post holders may be required to work some evenings and some unsociable hours in order to meet our service delivery requirements. The core service operates Monday to Friday, 9am – 5pm with additional hours on some evenings.
For more details and to apply, please visit our website via the apply button.
Closing date: 24 May 2026.
Interviews will take place on week commencing 8 June 2026.
We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.
Registered Charity No: 1061582
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Role: Regional Manager
Salary: £42,205 per year
Hours: 37.5 hours per week
Contract type: Permanent
Location: Southwest, covering Exeter, Somerset and Dorset
Additional information:
- Valid driver's license and access to own vehicle – business insurance will be required for roles involving travel for work.
- Patriciate in an out-of-hours on-call rota.
- Travel across the Southwest region with projects across Exeter, Somerset and Dorset.
While we’d ideally like candidates based in Somerset, we’re open to considering applicants located in Dorset and Exeter.
About Julian House:
Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.
If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!
About the Role:
As a Regional Manager at Julian House, you’ll play a vital leadership role in tackling homelessness and changing lives for the better. You’ll lead and support a portfolio of frontline services, empowering Service Managers and teams to deliver compassionate, high‑quality support that enables people to rebuild their lives with dignity and purpose.
As part of our Senior Operational Team, you’ll help shape strategy, drive continuous improvement, and embed our values across everything we do. You’ll bring thoughtful leadership, resilience, and creativity — championing innovation while ensuring services remain safe, effective, and person‑centred.
You’ll have oversight of Outreach and Supported Housing services across Exeter, Weymouth, and parts of Somerset, supporting teams who work every day with people experiencing, or at risk of, homelessness. Through your leadership, you’ll strengthen services, nurture talent, and help create sustainable pathways out of homelessness for individuals and communities.
What you’ll be doing:
- Lead and inspire Service Managers, providing oversight across multiple projects and driving continuous improvement to ensure services thrive within Psychologically Informed Environments (PIE).
- Oversee the day‑to‑day delivery of outreach, support, and accommodation services, fostering a culture of accountability, quality, and excellence.
- Drive performance and impact through robust KPI reporting, using accurate data and high‑quality analysis to identify gaps, implement action plans, and support service improvement.
- Build and maintain strong partnerships, working collaboratively with internal teams and key external stakeholders, including local authorities, probation services, and commissioners.
- Participate in the senior management on‑call rota, providing leadership oversight and back‑up support to local on‑call teams when required.
Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined.
What we’re looking for:
- Full driving licence and access to own car for work purposes.
- Previous experience of managing services and teams across different locations.
- Knowledge and understanding of the support needs of people facing homelessness, including those with mental health challenges, complex needs and substance misuse issues.
There are many great reasons to join our team!
- Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan
- 27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff)
- 30% staff discount at Julian House charity shop
- A generous and competitive pension scheme
- A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
- Great opportunities for career development and free monthly training sessions from experienced facilitators
- For all the fantastic and valuable work, you’ll be doing, you’ll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands
- Reflective Practice sessions from objective, external facilitators
Our Ethos
As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.
If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.
DBS Checks
We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.
Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join Rainbow Trust Children’s Charity and play a vital role in ensuring our teams can support families facing the unimaginable, helping us make a real difference.
We are looking for an experienced and highly organised Operations Manager to keep our offices, systems, and services running smoothly across the UK. This is a varied and impactful role where your work directly enables frontline teams to deliver life-changing support.
About the role:
Reporting to the Director of Finance and Operations, you will take ownership of the day-to-day operational infrastructure of the organisation, including:
- Managing office facilities, leases, and contracts across our head office and nine regional sites.
- Overseeing IT systems and supplier contracts to ensure reliability and security.
- Leading on contract negotiation and supplier management.
- Managing a central administration budget.
- Overseeing our fleet of 80 leased vehicles (with support from a Fleet Administrator).
- Improving efficiency of our systems, processes, and ways of working.
- Project managing office moves and operational projects.
This is a hands-on role with real responsibility and variety.
What we’re looking for:
Applications will be particularly welcome from those who have demonstrable experience of negotiating and managing contracts - including managed IT service contracts, budgets and holds a qualification in cyber security or IT.
- A systematic and effective problem solver – you are self-disciplined and analytical and you thrive on providing solutions, delivering high standards, and are skilled in appropriately tailoring your output to a range of different stakeholders for decision-making.
- A self-disciplined multi-tasker who is able to work independently and at a fast pace to meet deadlines – you are someone who perseveres and ensures close follow-up of delegated tasks to deliver consistently high-quality work through to completion.
- A strong verbal and written communicator with a high level of attention to detail – you’re a quick decision maker, who operates well within a defined area of control, basing your decisions on policy and procedures.
- You build strong working relationships both internally and externally – you are driven to achieve results and have the ability to train and support others to make correct decisions
- You work well within established systems, standards and procedures – you are accurate, highly numerate with excellent Excel skills and make fact-based and solution orientated decisions
What we offer:
We’re proud to be a Two-Star Best Companies Top 50 mid-sized organisation and a Top 10 Charity, and we’re committed to creating a great place to work. You will benefit from:
- Flexible working hours to balance home and working life
- Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
- Company car for front line care posts
- 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
- Time off in Lieu
- Access to the Blue Light Card Scheme, and other rewards and discounts
- Bike to work, season ticket loan and payroll giving schemes
- A recommend a friend recruitment bonus scheme
- Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
- Pension scheme where we contribute 5% of your salary and you contribute at least 3%
- The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
- Robust training and development programmes to support your learning and growth
If you’d like to find out more about these benefits and working with us, click here. More information can also be found in our Candidate Pack.
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
How to apply:
Please send your CV and a covering letter highlighting why your application meets the criteria for the role and should be considered above others to us via the link.
Please disclose in your covering letter if you have used AI for any part of your job application.
Interviews will take place at our Head Office in Leatherhead. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
Additional information:
- Interviews will take place in Leatherhead
- If you require any adjustments during the interview process, please let us know
- An enhanced DBS check is required
Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
If you’re looking for a role where your operational expertise genuinely makes a difference, we’d love to hear from you.
Rainbow Trust is an equal opportunities employer, and we welcome applications from all backgrounds.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is more than a management role—it’s an opportunity to create a vibrant ecosystem for young entrepreneurs.
You’ll take ownership of the centre, embedding it in the local community while supporting young people (18–30) to start and grow their businesses. From building partnerships to mentoring founders, you’ll be at the heart of real social impact.
We’re looking for a self-starter who thrives on responsibility, can work independently, and brings energy, ideas and leadership to everything they do.
Growing Enterprise in the Community
- Build strong partnerships with local organisations and stakeholders
- Create a collaborative network that champions youth enterprise
- Raise awareness and position the hub as a go-to space for start-ups
Recruiting & Supporting Clients
- Lead outreach and recruit aspiring entrepreneurs
- Provide pre-start advice and guide business planning
- Manage applications, referrals and waiting lists
Delivering Business Support
- Offer ongoing mentoring and practical business advice
- Connect clients with local businesses, professionals and mentors
- Support employability and enterprise development pathways
Running the Hub
- Oversee day-to-day operations and facilities
- Host tours, meetings and events
- Ensure a welcoming, professional and inspiring environment
Reporting & Performance
- Monitor KPIs including occupancy and business success rates
- Maintain accurate records and reporting for trustees
- Manage rent processes and contribute to financial sustainability
Budget & Compliance
- Manage budgets and support fundraising activity
- Ensure Health & Safety standards are implemented and upheld
Launch It Kent is an independent charity based in Sheerness Kent. The charity is supported through a social franchise by Launch It who have been operating for over 25 years and manage 7 enterprise centres across the UK.
The client requests no contact from agencies or media sales.


