Artist development programme manager jobs

Reporting to: Head of Programme and Events
Contract: Permanent
Salary: £27,700 - £33,800 pro rata
Hours: 35 hours per week. Some evening and weekend work will be required.
Location: Charleston in Firle (BN8 6LL) & Charleston in Lewes (BN7 1FB)

Charleston is seeking a creative and results driven Marketing and Communications Manager with a passion for arts and cultural programming to lead the promotion of our events programme and enterprises offer. Working closely with the Head of Programme & Events, the role will plan and deliver end to end marketing campaigns that promote our festivals and events, driving footfall to our yearround programme, cafes and shops.

Duties and responsibilities

• Plan, create, and manage multi-channel marketing campaigns for our year-round festivals and events programme, including digital and offline advertising, press, social media, website, and print, ensuring all event content drives revenue and is promoted consistently across all platforms.
• Plan and deliver marketing initiatives for Charleston’s enterprise offer to grow attendance, sales, and revenue.
• Work with external brands to promote commercial partnerships.
• Ensure community engagement and learning events are supported and promoted, forming an integral part of the wider programme.
• Design and produce marketing materials in line with brand guidelines, including brochures, flyers and posters using Adobe InDesign, Illustrator, and Photoshop. Working with external designers as and when required.
• Responding to operational or crisis communications needs with agility and creativity.
• Conduct and lead on research, surveys and digital analytics to deliver actionable audience insight on the events programme including booking behaviours, competitive positioning and trends.
• Monitor ticket sales and performance metrics in conjunction with the events team to determine ticket pricing.
• Work with the Ticketing and Events Coordinator and other teams to ensure a seamless audience journey through the website, ticketing, and on-site experience.

Press

• Work closely with the PR agency on the planning and delivery of PR campaigns to generate coverage of Charleston’s festivals and year- round programme of events, cultivating existing relationships with local and
• national press.
• Write and distribute press releases for campaigns or announcements.
• Manage press visits across the programme.
• Work with external partners, speakers and sponsors to identify opportunities for cross-promotion.

Collaboration

• Collaborate closely with the Marketing and Communications Manager:
• Exhibitions and Development to optimise cross-promotion opportunities, drive membership across the programme and maximise visitor engagement with Charleston’s offer.
• Share management of Charleston’s website, ensuring it is always up to date, engaging, and reflective of the organisation.
• Manage the communications calendar in collaboration with the Marketing and Communications Manager: Exhibitions and Development.
• With the Events Manager, organise and support photoshoots and film shoots

General duties

• With oversite from the Head of Programme and Events plan and manage budgets and expenditure for marketing campaigns.
• Ensure all data management and communications are compliant with GDPR and the UK Data Protection Act (2018)
• Keep up to date with emerging audience and marketing trends and share insights with colleagues.
• Build and maintain relationships and networks within the cultural sector, particularly across publishing, festivals and live events.
• Work a flexible pattern during our programme when required to help manage content creation, press and photography.
• Carry out other duties that may arise to fulfil the main objectives of the post and the aims of Charleston.

This list of duties and responsibilities is not intended to be exhaustive. The job holder will be expected to take on additional tasks when required; these tasks will be in keeping with the general profile of the role.

Reporting to: CEO
Contract: Permanent
Salary: £27,700 - £33,800 pro rata
Hours: 35 hours per week. On site. Some evening and weekend work may be required.
Location: Charleston in Firle (BN8 6LL) & Charleston in Lewes (BN7 1FB)

The Facilities Manager will ensure a safe, well-maintained, and welcoming environment across Charleston’s two sites at Firle and in central Lewes. The postholder will oversee the day-to-day facilities operations of both sites, including security, building maintenance and health & safety procedures.This role requires the post holder to carry out physically demanding tasks such as moving furniture and other manual handling.

Duties and responsibilities
Operations and facilities

• Responsibility for the management of Charleston’s buildings and facilities.
• Coordinate and oversee cleaning, maintenance, utilities, and supplies, ensuring smooth, cost-effective operations.
• Manage supplier and contracts relationships including waste management, building maintenance, cleaning and security; review chosen suppliers against Charleston’s criteria including value for money.
• Act as the main contact for tenants and ensure efficient resolution of queries.
• Oversee the relationship with the external IT provider to ensure organisational IT requirements are met and value for money achieved.
• Work closely with the Head of Collections and Research and Head of Exhibitions to maintain excellent environmental conditions for the protection of the house and objects.
• Proactively improve the sites in collaboration with the Visitor Experience Manager, leading on wayfinding, sustainability, and access initiatives.
• Actively manage and monitor the annual operations and utilities budgets, seeking cost savings and service improvements through regular contract reviews.
• Maintain records to ensure any discrepancies are followed up, allowing pro-active, timely review of invoices.

Site maintenance

• Schedule and manage routine, preventative, and emergency maintenance.
• Ensure regular inspections of plant and equipment to deliver safe operational standards, documenting results and addressing concerns proactively.
• Carry out maintenance requirements and lead on scheduling external contractors as required.
• Schedule regular contractors as required for servicing and maintenance visits.
• Hands-on approach with the ability and willingness to carry out minor repairs and fixes as needed.
• Actively manage and monitor the budget for site maintenance.
• Research and source cost effective and sustainable materials and supplies.
• Maintain records to allow proactive timely review of invoices and follow up of any discrepancies.

Health and Safety

• Lead annual health and safety reviews and ensure compliance with all regulations.
• Support the development of comprehensive method statements and risk assessments for all areas of work throughout the gallery, ensuring compliance with health and safety regulations.
• Carry out operational maintenance work identified by Health and Safety assessments.
• Attend and contribute to monthly Health & Safety meetings.
• Work with the Visitor Experience Manager to ensure all facilities are accessible and inclusive for visitors with additional needs.

Emergency and security procedures

• Act as a keyholder and respond to emergency callouts as required.
• Manage building security systems and records and serve as Fire Marshal.
• Lead staff inductions on emergency and security procedures.

General duties

• To act at all times in the best interests of Charleston.
• Ensure that data capture, storage and processing related to finance and resources activity complies with Charleston’s policies and GDPR regulations.
• Undertake any other duties as agreed with your Line Manager.
• To work flexibly to best meet the needs of the organisation.

This list of duties and responsibilities is not intended to be exhaustive. The job holder will be expected to take on additional tasks when required; these tasks will be in keeping with the general profile of the role.

Reporting to: CEO
Direct reports: Café Assistants and Café Supervisors
Contract: Permanent
Salary: £27,700 - £33,800 (pro rata)
Hours: 35 hours per week. Working days will vary in line with business requirements. Predominantly café based, with some office working will be required.
Location: Charleston in Firle (BN8 6LL) & Charleston in Lewes (BN7 1FB)

Charleston is seeking a proactive and positive individual with excellent interpersonal  skills to lead the catering offer across Charleston’s two sites. The Café Manager will manage the café’s daily operations, ensuring a warm and welcoming experience for all visitors. Responsibilities include developing seasonal menus, supervising staff, handling stock orders, and leading the coordination of catering for public events and venue hire.

General duties

• Lead and deliver the catering offer, growing the business and maximising profits while maintaining a high-quality service and inclusive atmosphere for all customers.
• To manage the day to day running of the catering offer, including the scheduling and management of a café team.
• Coordinate, supervise, train and develop the café team.
• Lead on the catering offer for all aspects of Charleston’s year-round programme of events.
• The Café Manager will work alongside the Front of House and Events team to coordinate the catering for public events, and internal and external hires of our public spaces.
• Ensure that the barns, and all connected spaces are clean and well presented.
• Act as the designated alcohol licence holder, ensuring all activities comply with the premises licence and legal requirements.
• Act as a keyholder and open / close venues following security procedures.
• Maintain all food deliveries records.

Financial responsibilities

• Manage budgets for the café, staffing and all food related items. Frequently reviewing staff costs.
• Responsible for ordering food and related supplies.
• Maintain food delivery records and all discrepancies are followed up.
• Approval of invoices for food and related supplies.
• Review chosen suppliers against Charleston’s criteria including value for money.
• Responsible for maintenance of point of sales systems.
• Review receipts and other information from point of sales systems.
• Manage staff rotas, with reference to expected activity levels.

Visitor welcome

• Create and maintain a safe, professional and welcoming atmosphere for all visitors.
• Ensure that visitor access requirements are met.
• Contribute to the collective effort to keep the site clean and safe for visitors.

Health and safety

• Lead on food safety working with external support as required, ensuring records are kept up to date and training is completed.
• Maintain allergens documentation.
• Understand Charleston’s emergency procedures and in the event of an emergency, help oversee the safe evacuation of the buildings.
• Monitor health & safety day to day, being vigilant to potential hazards.

Job Title: Communications Coordinator

Hours: 28 hours per week               

Salary Scale: £30,892 – £33,672 pro rata*

Duration: Permanent

Pension: 6% employer pension contribution

Holiday: 26 days plus bank holidays pro rata 

Reports to: Digital Communications Manager

The appointment is subject to a satisfactory DBS check 

We particularly encourage and welcome applications from people from backgrounds which are underrepresented in museums and galleries, including people from low-income backgrounds, people from Black, Asian and ethnically diverse backgrounds and disabled people.

*Appointments are made at the start of the salary scale, with annual pay progression based on satisfactory performance. In addition, the salary scale is reviewed annually in the light of cost of living and operational budgets.  

About the Role

The Communications Coordinator contributes to the planning and delivery of all communications and digital activities for the South London Gallery. Working alongside the Head of Communications and Digital Communications Manager, the Communications Coordinator supports the implementation of the SLG’s communications strategy, reaching new audiences, creating engaging digital content, and enhancing visitor experience online and on site.

The role involves the full range of communication channels including print marketing, signage, press, digital, audio-visual interpretation and social media to profile the SLG’s programme, Communities and Learning activities, bookshop and café. The Communications Coordinator also provides administrative support and assists at special events as necessary.

The Philharmonia Orchestra is seeking a skilled and versatile Digital Media Editor and Coordinator to join its Marketing and Communications team. The ideal candidate will have at least two years’ experience in a similar role, strong editorial skills, and confidence using key digital media creation platforms.

This new role will play a key part in the orchestra’s digital-first strategy, supporting the creation, editing, and distribution of engaging content across web, social media, and other digital channels. Working closely with the Social Media & Content Manager and Senior Producer, the postholder will help bring the Philharmonia’s concerts and activities to audiences worldwide. Focused on short form, social-first content, this role requires someone with technical proficiency, excellent organisation and a flexible approach to content capture.

Although based at Head Office, the role involves frequent time out of the office with the Orchestra – whether in rehearsals, at concert venues, or on tour. No two weeks will be the same.

Key Responsibilities

Planning and implementation: 

• Work with the Social Media & Content Manager and Senior Producer to plan and deliver the Philharmonia’s short- and long-form digital content in line with marketing and organisational priorities

• Contribute to the orchestra’s digital-first marketing strategy by identifying opportunities for new and engaging content across platforms such as YouTube, Instagram, and TikTok

• Take ownership of specific projects and tasks, ensuring deadlines are met and communication is clear and proactive

• Ensure that all content produced reflects Philharmonia’s visual identity, brand tone, and artistic standards, maintaining consistency across digital and print communications

• Support the effective use of data and analytics to inform decisions about content performance, reach, and audience engagement

• Keep abreast of developments in digital media production, editing software, and social trends, sharing insights and proposing improvements to processes and outputs

Key tasks:

• Edit video, audio, and imagery for web, social, and internal use, ensuring material is produced to a high standard and delivered to agreed timelines

• Assist with content capture at rehearsals, performances, and events, undertaking filming and on-site editing to enable timely release of digital content

• Create motion graphics, captions, and short-form edits tailored for specific social media platforms to maximise engagement and visibility

• Some ad hoc design for print and physical products (i.e. Philharmonia Records, Shopify products, donation boxes etc.)

• Provide light-touch coordination of content schedules and workflows between editors, producers, and departments to ensure smooth delivery and efficient handover of materials

• Support with the management and organisation of media assets using the Philharmonia’s content management and digital asset management systems, applying consistent metadata and archiving standards

• Support cross-departmental campaigns and contribute to the planning and delivery of wider marketing and communications projects

Collaboration:

• Act as an advocate for best practice in digital content creation and file management, encouraging high standards of quality, consistency, and accessibility

• Support and collaborate with colleagues across the Marketing and Communications team, offering technical advice and creative input where appropriate

• Contribute to a positive, inclusive, and solutions-focused team culture that aligns with the Philharmonia’s mission and values

• Represent the Marketing and Communications team professionally at Philharmonia rehearsals, concerts, and events, demonstrating flexibility and enthusiasm for the Orchestra’s work

Skills and Qualifications

Essential:

• Minimum 2 years’ experience in a similar role

• Strong video editing skills using the full Adobe suite

• Working knowledge of Photoshop and After Effects for basic graphics and animation

• Experience managing digital files and metadata within CMS or DAM systems

• Understanding of digital publishing platforms (YouTube, Instagram, TikTok, etc.)

• A keen eye for visual storytelling and attention to detail

• Ability to work flexibly – including some evenings and weekends – to capture live content as it happens

• Excellent organisational skills, with the ability to juggle multiple tasks and deadlines

• Collaborative, adaptable, and proactive approach to teamwork

• A genuine interest in music, digital media, and the performing arts

Desirable:

• Experience filming in live event or performance environments

• Familiarity with orchestral or classical music settings

• Basic understanding of sound editing and colour correction

• Experience of working with a similar arts organisation

Job Title: Individual Giving Officer

• Department: Fundraising

• Reports to: Head of Fundraising

• Responsible for: Individual Giving 

• Working Hours: 23.25 hours per week. 15-month contract

1. Purpose of the Role

• Working with the Head of Fundraising develop programmes for the recruitment and retention of individual supporters.

• Maximise income across channels including direct mail, email, social media. Working with other team members to deliver this.

• Grow income stream from individual giving products such as appeals, raffles, lotteries and other individual giving products, such as our Pet Pen Sponsorship.

• Develop budgets and business plans and contribute to fundraising strategy. 

• Manage and optimise supporter experience for retention, engagement, and cross-marketing. 

• Analyse appeal results for continual improvement.

2. Principle Tasks

• Oversee the annual individual giving fundraising calendar and campaigns from start to finish.

• Plan and manage direct marketing and digital appeals, including supplier coordination.

• Conduct market research and maintain awareness of trends to inform innovation.

• Prepare budgets and monitor performance.

• Develop donor recruitment campaigns.

• Develop supporter journeys.

• Develop warm programmes.

• Write fundraising copy, providing guidance on design to artworkers. Work with local studio artists and internal staff to produce final materials.

• Coordinate with PR, comms, and other departments on campaign messaging and execution.

• Analyse campaign performance and produce evaluation insights.

• Ensure compliance with GDPR, Data Protection law, DMA, and fundraising codes of practice. 

3. Knowledge, Skills & Experience

• Essential:

o Direct marketing and digital fundraising experience.

o CRM usage for data extract and reporting.

o Data management.

o Campaign brief writing.

o Fundraising copywriting ability.

o An understanding of effective fundraising design.

o Knowledge of effective appeals, charity gaming, donor stewardship, and individual giving products.

o Supporter acquisition, retention and development.

o GDPR.

4. Competencies

• Planning and decision-making skills.

• Creativity and forward-thinking.

• Task focus, prioritisation, and problem-solving.

• Collaboration with team.

• Project management.

• Excellent Microsoft package skills.

• Strong written/verbal communication and analytical skills.

5. Additional Info

• Willingness to occasionally work evenings or weekends if needed as part of the wider Fundraising team activities. 

• Driving licence.

• Work in office 3 days per week. Some home working will be allowed as needed.

Job Details
Employment Type: Part-time, Permanent (18.45 hours per week / 2.5 days)
Location: Centrala CIC, Birmingham
Salary: £25,000 to £28,000per annum (FTE)
Start Date: January 2025

About the Role

Are you passionate about building meaningful relationships within diverse communities?
Do you have experience working with minoritised and marginalised groups, especially migrants?
Are you empathetic, creative, and motivated to help people connect, participate, and make a difference locally?

If so, we have an excellent opportunity for you to join Centrala.

We are seeking a dedicated and dynamic Community Inclusion Officer to support the delivery of our Migration Programme. The role involves building strong, trusting relationships with migrant communities, uncovering what matters to people, and helping them connect, participate, and influence positive change.

You’ll work closely with the Migration Programme Manager to shape, deliver, and grow initiatives that engage and support Central and Eastern European (CEE) and other underrepresented migrant communities across Birmingham and nationally.

Your work will involve delivering existing and developing new projects that empower communities and promote inclusion. By co-creating events, support structures, and opportunities for collaboration, you’ll help foster resilience, amplify migrant voices, and influence local narratives, civic life, and policy.

This is a unique opportunity to work at the intersection of culture, community, and social impact — with relationships and creativity at its heart.

Our Key Goals

• Migrant communities have more influence over the changes in their local area.

• Migrants are included in decision-making processes and service delivery.

• Migrants are actively involved in developing place-based community assets and projects.

• A more diverse range of local people work together to improve their communities.

• Relationships and collaboration between local stakeholders are strengthened.

• People feel proud of their local area and hopeful for the future.

• Stories about migration and migrant communities are more inclusive and welcoming.

• People are better informed about opportunities and local assets.

• New migrants can navigate life more easily, leading to positive adaptation and integration.

• Public perceptions of migrants become more positive.

• Migrant voices are represented and included in policy, development, and planning.

Key Responsibilities

1. Community Engagement & Relationship Building

Main Responsibilities:

• Conduct outreach and engagement with CEE and new migrant communities to build stronger, more representative participation.

• Support the development of new community initiatives to encourage collaboration and leadership.

• Ensure migrants—especially those from marginalised groups such as LGBTQ+ people, disabled people, and those experiencing mental health challenges—are included and heard.

Key Tasks:

• Hold regular one-to-one meetings to understand people’s concerns, hopes, and ambitions.

• Identify and support active community members to develop confidence, participation, and leadership skills.

• Support community groups to connect, collaborate, and take part in shared projects.

• Amplify migrant voices in public conversations and forums.

• Create and deliver communications plans (including social media) to connect and inspire active citizens.

• Support and encourage local initiatives, events, and community projects.

• Deliver workshops, meetings, panel discussions, and cultural celebrations.

• Organise both online and in-person events to strengthen community ties.

• Maintain an active network of community contacts and ensure efficient communication.

• Lead local communications, including newsletters and online content.

• Contribute to research, evaluation, and partnership-building efforts.

• Support the training and development of migrant leaders, volunteers, and peer workers.

• Represent Centrala’s migration work in external meetings and forums.

2. Project Delivery and Coordination

• Plan, schedule, and manage activities using tools such as Asana.

• Ensure events and activities are delivered within budget and on time.

• Evaluate project effectiveness and incorporate lessons learned.

• Support the development of impactful local activities, events, and community-led initiatives.

• Identify opportunities to collaborate with external organisations and campaigns.

• Monitor migration policy developments and identify key issues for community response.

3. Monitoring, Evaluation & Reporting

• Prepare and monitor evaluations of projects and activities.

• Assist in compiling reports for funders and stakeholders.

• Support data collection and maintain accurate financial records.

4. Fundraising & Financial Oversight

• Contribute to Centrala’s fundraising initiatives.

• Support the development and management of project budgets.

• Ensure timely collection of data and maintain financial accountability.

5. Training, Development & Organisational Learning

• Take responsibility for personal development and wellbeing.

• Reflect on and improve your engagement practice.

• Share learning and contribute to team growth.

• Produce reports and follow Centrala’s procedures to a high standard.

• Participate in Centrala and sector training related to community engagement, inclusion, and migration.

• Stay informed about migration sector developments, legal changes, and research.

• Adopt a continuous learning approach to community engagement and development.

Person Specification

Essential Skills, Knowledge & Experience

• Lived experience of migration.

• Minimum of 3 years’ experience in a similar role.

• Proven success building relationships with diverse communities, especially CEE and new migrant groups.

• Strong understanding of equality, diversity, and inclusion principles.

• Ability to work independently with excellent time management and prioritisation skills.

• Strong communication skills—both written and verbal.

• Experience managing conflict and challenging situations.

• Budget management experience.

• Proficiency with Microsoft Office, Google Drive, Asana, Canva, and social media.

• Experience working with marginalised groups and providing outreach or signposting support.

• Creative approach to community engagement and programme delivery.

Personal Qualities

• A natural people-person who enjoys connecting with others.

• Enthusiastic and passionate, with a practical approach to getting things done.

• Able to work independently and collaboratively as part of a small team.

• Motivational, empathetic, and community-focused

Additional Information

• This role involves regular evening and weekend work.

• An Enhanced DBS check is required.

Values and Beliefs Underpinning Our Work

Our work at Centrala is grounded in values that reflect who we are and guide everything we do. These principles shape how we deliver our mission, build partnerships, and create a working culture rooted in respect and purpose.

We are committed to social integration, bringing together diverse audiences through

art, dialogue, and shared cultural experiences. We believe in fostering understanding and connection, celebrating the richness of all communities, and ensuring their cultures and heritage are valued and visible within British society.

Our working culture, shaped by our staff, volunteers, trustees, artists, partners, and

community network, draws on these core values:

• Equality & Diversity — We see these as essential for coexistence, recognising that

diversity enriches us all.

• Inclusion — We strive to prevent isolation or marginalisation, ensuring individuals feel welcome and valued.

• Collaboration — We build together, sharing agency, responsibility, and ownership across our community.

• Communication — Clear, respectful, and honest dialogue is central to all our relationships.

• Integration — We celebrate the cultural and social contributions of all communities

within British society.

• We uphold fairness, equity, transparency, and accountability in all our work, ensuring that every individual involved with Centrala — no matter their background, age, gender,belief, or role — can participate fully, safely, and with dignity.

Head of Marketing & Communications
Location: Pembroke Street, Oxford OX1 1BP
Salary: £50,000 per annum
Hours: Full Time – 40 Hours per week
Contract: Permanent

About the role

The Head of Marketing and Communications plays a leading role in developing the gallery’s brand, growing and diversifying audiences, and strengthening the visibility of the organisation locally, nationally and internationally.  Working closely with the Director and Senior Management Team (SMT), this pivotal role is instrumental in helping to meet the gallery’s objectives to increase footfall and digital engagement, strengthen relationships with existing visitors and develop new audiences. This post-holder plays a central role with the Director in maintaining the artistic reputation and profile of Modern Art Oxford as one of the UK’s most ambitious and influential contemporary art organisations, and driving ambitious marketing and communications campaigns. 

The position is responsible for developing and delivering the gallery’s audience development, communications and digital strategies, and plays a central role in nurturing relationships with stakeholders, including press, partners, artists and audiences.  Ensuring compliance with data protection legislation and championing the gallery’s value of equality, diversity and inclusion are central to this role.

Reporting to the Director and forming part of the Senior Management Team, the Head of Marketing and Communications is a full time position which manages and is supported by a full-time Marketing Manager and a full-time Design and Communications Officer, with freelance support on press/PR and design as required for specific exhibitions and projects.

Principal Responsibilities

Marketing and Communications

• To grow and diversify Modern Art Oxford’s visiting and online audiences by leading audience development, communications and digital marketing strategies that will enable the organisation to build on its brand and profile, and strengthen its visibility in Oxford, the UK and beyond.
• To develop and oversee implementation of all marketing, communications and PR activity including media relations, social media and digital activity, development of marketing and branding collateral, and on-site interpretation.
• To formulate with the direction of the Director a transformational vision for the use of digital technologies to drive engagement and interaction with our online audiences.
• To manage effective and efficient relationships with any external PR and marketing consultants and companies.
• To develop and nurture key stakeholder, media and marketing relationships and partnerships and cultivate new relationships to ensure that our profile is high locally, nationally and internationally, and that our position as a leading tourist attraction in Oxfordshire and the South East grows.
• To strategically develop distinctive and innovative digital content, working closely and in creative collaboration with the Head of Exhibitions, Head of Communities, Participation and Practice as well as the wider Marketing and Communications team.
• To work with colleagues to strengthen visitor experience and engagement, both on-site and digitally, to increase profile and ensure that the organisation continues to thrive as one of the UK’s leading contemporary art spaces.
• To work closely with the SMT to drive audience research, development and evaluation, ensuring that the gallery attracts significant visitor numbers and closely addresses our stakeholder priorities.
• To manage the Marketing Manager  and the Design and Communications Officer positions.

Fundraising and Finance

• To attend events at Modern Art Oxford and externally to represent the gallery and build relationships with key external stakeholders. Occasional weekend and evening work will be required.
• To ensure tight, clear, budgetary setting, control and regular re-forecasting against targets working with the Head of Finance.
• To work closely with the Head of Development to support new fundraising initiatives and partnerships as required.
• To regularly review all communications activities, suppliers and resources to ensure best value for money.
• To prepare reports as required by Arts Council England and Oxford City Council and other funders/stakeholders in relation to digital, marketing and communications activities.

General

• To support the work of the gallery in strengthening the equality, diversity and inclusivity of the working environment and practices.
• To ensure team management and cross-departmental work is effective and timely in achieving annual targets.
• To ensure that Modern Art Oxford complies with all aspects of the General Data Protection Regulation (GDPR) in relation to marketing and communication activities with audiences, stakeholders and any other third parties.
• To participate in training and development activities as required and assist with the training and development of colleagues.
• To carry out all duties in accordance with all Modern Art Oxford’s policies including Equal Opportunities, Access, Employment, Health and Safety, Child Safeguarding, Data Protection and Equality, Diversity and Inclusion Policies and the Creative Case for Diversity.
• To report to Modern Art Oxford’s Board of Trustees when requested.
• To undertake any other duties as reasonably required by the Director.

Person Specification

• Experience of running a Marketing and Communications team at a senior level within an arts organisation or similar field
• Experience of leading on mixed marketing campaigns, including setting measurable targets 
• Significant experience of managing and motivating teams and being a supportive and encouraging team player
• Excellent arts press contacts and/or partnership development experience.
• Demonstrable experience of audience research, segmentation and development
• A strategic and analytical thinker able to devise, implement and report on strategies and to evaluate data using platforms such as Google Analytics and AdWords and experience of SEO, Content Management Systems, and social media platforms and analytics.
• An ability to prioritise competing workloads and work effectively under pressure in a fast paced and leanly resourced working environment
• Strong project management skills, including budget management
• An inspiring and creative thinker with ambition, vision and enthusiasm
• Self-motivated, positive, flexible and reliable
• Excellent verbal and written communication skills
• A strong affinity with the values and mission of Modern Art Oxford and a passion and enthusiasm for the visual arts, with a belief in the importance of artists and the power of art to have a transformational effect in society

About Us 

Modern Art Oxford is one of the UK’s most exciting and influential contemporary art organisations, renowned for its bold and ambitious artistic programme that promotes diversity and internationalism and celebrates contemporary art as a progressive agent of social change.

Modern Art Oxford welcomes approximately 100,000 visitors each year with approximately 15,000 attendances by schools and community groups in creative learning and participation activities. The organisation’s digital content reaches 450,000 through Modern Art Oxford’s digital channels annually.  Through a wide range of high-quality content creation and programming, Modern Art Oxford aims to make contemporary art accessible and engaging to the widest audience and to promote creativity in all its visual forms. Over the last 60 years Modern Art Oxford has brought some of the world’s most important artists to the city, and the UK, and has developed an international reputation for pioneering emerging and under-represented artists.

Modern Art Oxford is a registered charity and receives core funding from Arts Council England and Oxford City Council, and the generous support of individuals, trusts and foundations, sponsors and friends. 

Benefits

• Pension
• An auto-enrolment pension scheme is in place with Legal & General. Under pension auto enrolment legislation, the employee will pay 5% (before tax relief) and the employer will pay 3% of qualifying earnings to the Legal and General plan.
• Holiday 25 days annual leave plus eight public bank holidays
• Staff discount in Cafe and shop

Closing date for Applications is Midnight on Sunday 14th December 2025
Interviews for the role will be Friday 19th December 2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

The Head of Operations at the Donmar Warehouse is a critical role working in collaboration with all Donmar departments, contractors and freelance staff to ensure the smooth, safe and efficient running of all operational, facilities and Health and Safety processes.

The role will manage the Facilities & Operations Coordinator and between the two posts ensure adequate coverage is in place across the required hours on a shift basis. The role requires coordination, communication and direction to external parties such as security, maintenance and suppliers to ensure all needs of the organisation are met, including some availability out of hours by phone and email for the most part, with time off in lieu given.

The Donmar Warehouse sites, where this role operates, comprise the theatre, offices, a residential flat and include kitchens, bathrooms, plant rooms, etc.

TERMS

Permanent, Full Time

Salary: £42,000 per annum

Working hours:

Shift based working pattern to ensure cover across Monday to Friday 8:30am-7pm with line report. On call and out of hours work as detailed in the job pack.

Key Dates
Applications Close at 10am on Monday 1 December

Late submissions will not be accepted.

Round One Interviews: week commencing 8 December

Round Two Interviews: week commencing 15 December

Handover Days: early to mid January 2026

We believe that representation matters; diversity of identity, of perspective and of lived experience enriches our work and our lives. We recognise that the Donmar and the wider theatre industry is not representative of contemporary society in terms of workforce, artists and audience. We particularly encourage applications from those who are currently under-represented both at the Donmar and more widely in the industry, and specifically from D/deaf or disabled, or neurodivergent applicants and applicants who experience barriers and inequity due to ethnicity, gender reassignment and/or socio-economic background.

Duties and Responsibilities

Building Management

• Managing a shift-based work pattern between yourself and the Facilities Coordinator to provide minimum x1 on-site coverage between 8.30am - 7pm Monday - Friday (excluding public holidays).

Stakeholder Management

• Liaising with a variety of contractors, freelancers and internal staff to ensure all planned and unplanned maintenance is delivered to high standard and in a timely fashion.

Health & Safety, Security and Training

• Work closely with the Director of Technical and Production and external consultants/contractors to ensure the Health & Safety and Security compliance requirements of both buildings are met, including leading regular audits and inspections and carrying out/organising improvements across departments.

Project and Systems Management

• Being the first point of contact for all departments in the company on any issues that might arise with facilities or IT.

More information and the full list of duties and responsibilities is available on our Careers Page.

Person Specification

Essential

• Substantial experience in a management-related role, demonstrating evidence-based decision making and professional learnings. This role may suit someone with a background in Stage Management, Technical Management or Front of House Management.
• Understanding of theatre operations, processes, and roles — or experience working within a similar creative live performance environment.
• Experience in line management.
• Experience in managing external suppliers, contractors or freelancers.
• Experience writing, reviewing and managing process-related documentation, risk assessments and other pertinent documents.
• Experience of supporting the delivery of organisational strategy, through clear and effective planning and reporting.
• Experience of managing aspects of Health & Safety in a professional environment and an understanding of related legislation.
• Computer-literate, with the ability to learn and provide basic coaching on new IT systems and software, making the most of their capabilities.
• Ability to contribute to building, and effectively managing an operational budget.
• Excellent communication skills across all mediums (in person, phone, email and paperwork).
• Exceptional organisational skills; able to prioritise effectively, work under pressure, and adapt to new situations.
• Practical problem solver with a can-do attitude and keen attention to detail.
• Calm and level-headed, especially when faced with business-critical challenges. Prioritising, organising & communicating solutions to relevant parties in a timely manner.
• Proactive collaborator, communicator and negotiator. Able to build strong working relationships both internally and externally in order to anticipate and meet needs and challenges ahead of time.
• Ability to prioritise an ever-shifting workload with positivity, flexibility, tact and diplomacy to ensure both buildings run smoothly and safely even when new challenges appear.

Desirable

• IOSH qualification.
• Experience of managing Health & Safety in a professional technical, live-performance environment.
• Experience of planning and managing training and professional development.
• A functional understanding of IT systems and basic networking.
• Basic understanding of Health and Safety legislation related to the theatre industry. In particular COSHH, PUWER, CDM (2015), HSWA (1974).
• Knowledge and experience of the Theatre Green Book 2.0.
• Experience writing, reviewing and managing Operational and H&S policies.

Benefits

Holiday

Enhanced holiday scheme with 25 days a year (rising a day per year, up to 30 days) excluding Bank Holidays. 

Annual Birthday leave.

Benefits (post-probation and dependant on length of service)

6% employer pension contribution as part of the Donmar’s stakeholder pension scheme.

Enhanced maternity, paternity, and shared parental leave

Lifestyle

Season ticket loan (travel)

Subsidised local gym membership

£25 towards annual eye tests

Employee welfare programme 

Cycle to work bike loan scheme

Discount at Donmar bar on food and drinks 

Complimentary tickets to attend Donmar performances 

Professional Development

All staff training and professional development programme 

We’re looking for a dynamic Head of Governance & Business Administration to play a pivotal role in ensuring our organisation runs with integrity, transparency, and impact. This is an exciting opportunity to influence how one of the UK’s most ambitious cultural organisations operates as we grow and evolve.

In this role, you’ll lead on governance, risk management, and compliance, acting as Company Secretary and Data Protection Officer. You’ll oversee business planning and reporting, legal and insurance matters, procurement, and organisational policies – ensuring everything we do meets the highest standards.

You’ll work closely with our Executive Director, Board of Trustees, and senior leadership team, building strong relationships and driving change that supports our vision for equality, inclusion, and sustainability.

JOB SUMMARY

To ensure that efficient governance, operational systems and controls are in place to manage Factory International’s Governance and Business Administration function.

This includes governance and acting as Company secretariat, data protection and acting as Data Protection Officer, accountable for Business Plan Reporting, internal communication, oversight of Legal & Compliance, Risk Management, Insurance, Policies & Procedures and Procurement

The key responsibilities for the Head of Governance & Business Administration include;

Governance & Risk

• Ensure robust governance frameworks and compliance with statutory and regulatory requirements
• Coordinate Board and Committee meetings, including scheduling, agenda preparation, and distribution of papers
• Maintain statutory registers and ensure timely filing of returns and documents with regulatory bodies
• Support FI Executive and Board in proactively managing risk, and accurately reflecting via the Company Risk register, working closely with Directors to ensure quarterly updates are shared with the Executive Leadership and Board of Trustees (including relevant sub-committees)
• Maintain consistency and compliance for all internal communication channels

Business Planning & Reporting

• Act as the organisational lead for Business Plan Reporting, ensuring alignment across all key grant funding agreements and business plan KPIs
• Oversee the annual cycle of statutory reporting to both public sector funders and trustees including all ad-hoc reporting requests across the business
• Attend key external stakeholder meetings with the Executive Director (e.g. MCC, ACE, GMCA) relating to reporting against grant agreements etc
• Work closely with key Directors, Commercial Leads (including the Trusts & Foundations Manager) on funding bids ensuring that commitments are consistent with our agreed internal Business Plan targets and objectives

Legal, Insurance, Data Protection & Compliance

• Ensure legislative and regulatory compliance in all systems and procedures around business administration
• Acting as lead organisational contact and budget holder for external legal support ensuring consistent processes are followed and value for money is achieved to meet the strategic needs of the business
• Ensure adequate data protection in place, devise and implement any additional process and/or training, and act as DPO, accessing external advice as appropriate
• Where required, support the achievement of essential consents such as Planning, Licence variations, Building Control, etc
• Manage the relationship with FI’s insurance broker, working with the Executive Director and Finance Director to ensure appropriate cover and regularly review policies. Overseeing the appropriate claiming of all losses

Procurement

• Acting as lead organisational contact for all Procurement Activity – working closely with the Executive Director to ensure consistent processes are followed and value for money is achieved to meet the strategic needs of the business
• Maintain oversight of the register of planned Procurement as well as responding to un-planned procurement requirements – working closely with relevant Directors and Executives

Policies & Procedures

• Overall responsibility for control and oversight of the organisation’s suite of policies and procedures, including requests for new procedures
• Ensure that key policies are updated by business owners and renewed as per the agreed schedule – ensuring a consistency of tone, content and that relevant checks/approvals have been managed at the appropriate level (Exec, Trustees etc)