Audit Manager

About Internews:

Internews works to ensure access to trusted, quality news and information that empowers people to have a voice in their future and to live healthy, secure, and rewarding lives. We envision a world where everyone can communicate freely with anyone, anywhere, and exchange the news and information they need to shape their communities and the world.

For 35 years and in more than 100 countries, we have worked with our local partners to build hundreds of sustainable organizations, strengthened the capacity of thousands of media professionals, human rights activists, and information entrepreneurs, and reached millions of people with quality, local information, improving lives and building lasting change. On issues ranging from health and the environment to conflict and governance, Internews has developed approaches that harness the power of media and information to create positive change.

Internews is a charity operating internationally, with administrative centres in California, Washington DC, London, and Paris as well as regional hubs in Bangkok and Nairobi. Formed in 1982, Internews currently has offices in Africa, Asia, Europe, the Middle East, Latin America and North America.

Our commitment to a culture of belonging:

Internews is passionate about our core values and about supporting positive change in the world. We pride ourselves on our commitment to innovation and flexibility. We believe that diverse teams are strong teams, and work to support an ethic of belonging, dignity, and justice for all people. Our current team includes a mix of genders, parents and non-parents, the self-taught, and people of multiple races, nationalities, ages, sexual orientations, and socio-economic backgrounds. We are an Equal Opportunity Employer and encourage candidates of all races, genders, ages, abilities, orientations, ethnicities, and national origins to apply, and actively welcome those with alternative backgrounds and experiences.

About the Role:

Under the supervision of the Sr. Audit Director, and in close collaboration with other senior finance officials, this position holds the primary responsibility for developing and managing IEU’s internal audit processes, development of  risk mitigation strategies, remedial field training functions and acts as the HQ liaison between Internews  and external auditors. Basic objectives include the support and maintenance of the internal control environment, providing risk mitigation support, and providing audit support for both internal and external audits that occur throughout the company. This role also supports project Internews Europe’s  start up and close out. In addition, this position is expected to support a wide range of other duties within the Enterprise Risk management, and -Audit Department.

Key Responsibilities / Accountabilities:

• In collaboration with the Sr. Audit Director, develop and execute (IEU) internal audit (on-site and desk audits) and risk reviews, including establishing annual field office selections, prioritizing audit focus, and partnering with field office management for set up and schedule of internal audit visits.
• Act as the primary point of contact for all IEU external audits, including tracking outstanding auditor requests and issues, providing supporting documentation, and preparing management responses.  The role will be expected to lead on coordination with the IEU external Auditors for all Programme/Donor Audits and the Finance teams.
• Undertake periodical (monthly) desktop Audits for Internews Europe HQ operations. Through sample selection, Monthly independent checks and balances on the UK numbers little or nil error in postings.
• In collaboration with the Sr. Audit Director, develop and document (IEU) audit findings for inclusion in the Audit Report and presenting/communicating observations to line management, internal stakeholders, and Board members.
• In collaboration with the Sr. Audit Director, recommend and implement (IEU) process changes, including mitigation measures and remedial training plans, to address findings from any audit, internal or external, local, or corporate.
• In collaboration with the Sr. Audit Director, act as (IEU) internal consultant to Program Management regarding accounting procedure and mitigation of audit risk, providing subject matter expertise and recommendations.
• Assist the Sr. Audit Director and Vice President of Enterprise Risk and Field Operations to evaluate enterprise risk and compliance activities and ensure that design and effectiveness testing results from audit are incorporated into risk information.
• Assist the Sr. Audit Director to develop and implement appropriate alliance-wide Risk management tools to allow management gauge the level audit, operational, and internal control risk associated with each field office.
• Assist the Sr. Audit Director to lead and develop of a continuous risk monitoring process relative to the subject areas.
• Prepare Ad-hoc reports to line management, internal stakeholders, and Board members.
• Reporting Audit reports at meetings of the Finance and Audit Committee (FAC). Aimed at creating some independent reporting line other than IEU Finance, the role will provide an update of activities to the UK FAC. (Demonstration of the independence of the role)
• Establish and maintain clear processes for smooth relationships with Internews US and Internews  Europe’s subsidiaries , Internews International (II) and Internews Media Development (IMD).
• Conduct training on various ethics and UK regulatory requirements (such as GDPR) for both HQ and Country staff.
• Produce and update manuals and training materials (for specific audiences) as required by the UK regulatory environment.
• Work jointly with other department or Program management heads on a case-by-case basis to develop alternative solutions to complex and unforeseeable circumstances.
• Ownership of the donor project audit processes ensuring smooth workflow, between teams.
• Member of the IEU ethics Investigation workgroup and expected to lead/conduct IEU specific cases. Ensure appropriate processes are followed on ethical matters arising in accordance with UK regulation.
• International travel may require up to 4 times per year.
• Other duties/projects as assigned.

Division of role:

• Field audits – travel (includes Ethics/Compliance/DD) - 20% of time spent
• HQ desk audits (including Programme donor Audits) ( reviews) - 35% of time spent
• Building capacity/Training/Developing material - 10% of time spent
• Reporting – Including the FAC/Board meetings - 5% of time spent
• Risk Planning/Assessments/Updates and review (especially with reference to the company’s relationship with its sister organization – Internews US) - 30% of time spent

Skills and abilities needed to perform role:

• Good financial understanding of financial systems across sectors.
• Experience of working in an Internal Audit and Advisory capacity.
• Good grasp of financial accounting
• Good report writing, verbal communication skills
• Strong knowledge of technical auditing concepts, business processes and internal control systems
• Working knowledge and application of Financial Reporting Standards
• Good understanding of other areas of compliance, due diligence etc.
• Ability to use Microsoft applications
• Experience in presenting and discussing information in a logical, professional, and objective  manner, and to manage discussions to effectively build consensus and drive forward looking actions
• Experience of ERP software is desirable.
• Availability for field travel
• Good knowledge of the NGO sector
• Track record of effective interaction with colleagues
• Good track record in building relationships across a diverse organization.

Qualifications:

• Professional qualifications – are essential - (CCAB) or other Audit qualifications. Candidates who are part qualified with relevant experience will also be considered.
• Relevant Degree.

Recruitment Timeline:

Closing date for applications: 29 October 2021

Candidates must submit a succinct covering letter of no more than 2-pages explaining how they satisfy the requirements of the person speciation in addition to a CV highlighting relevant experience. The successful candidate will also be asked to provide three professional referees, one of whom must be from their most recent employer.

The above noted job description is not intended to describe, in detail, all the tasks that may be assigned but rather to give the job holder a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.

This is a UK based position and therefore the successful applicant must obtain the Right to Work in the UK to commence their employment

Right To Play is a global organisation that protects, educates and empowers children to rise above adversity using play. By harnessing play, one of the most powerful and fundamental forces in a child’s life, we helped 2.3 million children last year to stay in school and out of work, to prevent life-threatening diseases like HIV and malaria and to stay safe from exploitation and abuse. We are the only global development organization focused exclusively on using play to transform the lives of children and youth impacted by poverty, war, disease and inequality.

Established in 2000, Right To Play reaches children through experiential programming in 15 countries in Africa, Asia, the Middle East, and North America. These programs are supported by our headquarters in Toronto, Canada; London, UK and eight national offices across Europe (Germany, The Netherlands, Norway, Sweden, Switzerland, UK) and North America (Canada, US).

With a shared passion for our mission, our Culture Code guides how we act and interact based on five core pillars:

• Accept Everyone – Be intentional about inclusion
• Make Things Happen – Seek opportunities to lead and innovate
• Display Courage – Act with integrity
• Demonstrate Care – Look after yourself and one another
• Be Playful – Have fun at work

JOB SUMMARY:

The Monitoring, Evaluation and Learning (MEL) Manager will support the transformation of Right to Play (RTP) into a learning and evidence-driven organization, ensuring effective systems and processes to ensure best practice across the program teams. The MEL Manager, Global will be contributing to the implementation of RTP’s MEL strategy across the organization and assigned countries which responds to the following strategic objectives: Implement an ​Evidence-Driven Approach, leveraging the use of technology to improve data quality and enabling real-time monitoring, learning and decision-making. ​

The MEL Manager, Global will oversee internal and external program evaluations to develop and promote a learning agenda to inform program strategy and funding decisions. The MEL Manager, Global’s primary focus is to lead the design and implementation of projects’ MEL systems and processes capable of tracking progress against identified targets and determining its effectiveness across assigned countries; to support the implementation of the information systems; and to support country teams in developing and implementing the monitoring and evaluation frameworks. They will also manage and oversee multi-country evaluations as well as lead on producing deliverables aligned with the MEL strategy’s objectives.

Reporting to the Director, MEL working in close cooperation with other MEL team members in Right To Play’s country offices and fundraising teams to achieve global goals for children, this role requires a high level of collaboration and coordination.

The position will be based in London, UK; however, extensive travel locally and internationally (up to 50%) is required. Given the impact of COVID-19, travel requirements may potentially change, and employees may work from home in the initial months of employment.

________________________________________________________________________________

Job Responsibility #1: Quality Monitoring and Evaluation Framework and Systems (45% of Time):

• Leads in provision of technical support to ensure quality implementation of assigned RTP’s program measurement strategies, with a specific emphasis on statistical metrics, rigorous sampling frameworks, and quantitative measurements.
• Manages the review of data coming from monitoring and evaluation systems such as DEVRESULTS to track the quality of RTP’s multi-country, global programs and design improvement measures as required to adhere to current international standards and best practices in the education and/or health sector.
• Supports outcomes reporting processes by coordinating outcomes reports, reviewing content, providing technical support, and analysing global data.

Commissioning and Management of Evaluations

• Leads assigned countries’ donor evaluations, ensuring evaluations are balanced across core evaluation principles and that they promote a learning agenda that builds the knowledge necessary to inform program planning, funding decisions, and strategic directions for the organization. 
• Ensures that evaluation variables are strategically identified and donor requirements are measured. 
• Leads and contributes to evaluation design, data collection methods and process, data analysis, and representation of findings using the highest scientific rigor and contextual relevance possible. 

Research Design, Implementation and Partnership: 

• Provides technical inputs into academic and operational research proposals and determining suitability and degree of alignment with organizational priorities.  Develop guidelines and protocols for academic and operational research on Right To Play programs.
• Prepares papers, reports and articles for external public consumption that may include academic journals, industry publications, advocacy forums, other NGO’s etc.
• Accurately presents Right To Play findings at conferences, forums, special interest groups nationally and internationally.

Learning, Dissemination, and Data Utilization (Internal and External)

• Ensures that staff across the organization are learning about and discussing findings from outcome assessments, evaluations, and research studies, and that key findings are informing ongoing planning and decision-making.

________________________________________________________________________________

Job Responsibility #2: Implementation of the Measurement Strategy and Planning (20% of Time):

• Ensures assigned quality implementation of the organizational measurement strategy, monitors and reports on performance indicators and variances.
• Develops and manages assigned sections of MEL strategy, annual plans and budgets for implementation of Global MEL priorities and change projects.
• Leads on assigned research that advances the ability of Right To Play to contribute to the field of knowledge in our sectors of operation.
• Participate and provides MEL technical inputs for Community of Practice (CoP) Meetings.

________________________________________________________________________________

Job Responsibility #3: Country Office Collaboration and Support (25% of Time):

• In collaboration with Country Office MEL colleagues, supports and provides technical guidance to country-level MEL staff with the implementation of key measurement activities.
• In collaboration with Country Office MEL colleagues, works to develop a strong monitoring and evaluation frameworks across the different RTP thematic areas.
• Engages regularly in the MEL Community of Practice with Country Office MEL colleagues.
• Supports MEL staff in the implementation of the Global MEL Strategy and related systems, processes and tools and provides solutions to the challenges in their implementation.
• Leads, mentors, trains and provides technical support to the M&E Team (including Field Offices) to build capacity in M&E systems and to enhance M&E vision and systems.

________________________________________________________________________________

Job Responsibility #4: Program Planning and Organizational Support (10% of Time):

• Provides technical support in evaluation systems, Results-Based Management and project development. 
• Collaborates with Right To Play teams to support resource development, effective training delivery, project planning and development, proposal writing program implementation, and communications.
• Reviews annual program plans to ensure adequate and complete monitoring and evaluation plans are included.
• Performs other duties as assigned.

________________________________________________________________________________

EDUCATION/TRAINING/CERTIFICATION:

• Master’s degree in social sciences, international development or equivalent experience and education.
• Training or certification in statistics, mixed and quantitative measurement strategies, and/or research methods.

EXPERIENCE:

• Minimum 6 years of experience in the International Development and/or Humanitarian sector with substantial overseas experience.
• Managing program evaluation in the international development context. 
• Providing technical support and managing program evaluations in a multi-country setting. 
• Developing measurement frameworks for education or health programs.
• Experience in the application of quantitative data collection, analysis and reporting and the creation and sourcing of appropriate tools.
• Experience in the field of education and technology, and/or SHR and GBV is an asset.
• Working with major international development donors or foundations.
• Implementing systems for capturing impact and performance data to facilitate organizational learning and evidence.

COMPETENCIES / PERSONAL ATTRIBUTES:

• Strong analytical and conceptual skills to think and plan strategically and the ability to translate this into practical and feasible operational program planning both in written and verbal formats.
• Demonstrates a high level of interpersonal and cross-cultural skills including the ability to build collaborative relationships internally and externally with sensitivity to cultural, ethnic, social and political issues.
• Proven ability to gather, analyse and evaluate facts and to prepare concise and well-written evaluation reports for different audiences – technical, management, government, donors, and other stakeholders.
• Patient, adaptable, flexible, able to improvise and remain responsive and communicate clearly and effectively under pressure, working with a wide range of stakeholders.
• Highly adaptable and able to work with people from various backgrounds and cultures.
• Ability to collaborate amongst an international and multidisciplinary team.
• Ability to work with vulnerable people and ensure high safeguarding standards when undertaking data collection.

KNOWLEDGE/SKILLS:

• Demonstrated skills and use of both quantitative data analysis and visualisation software (e.g. SPSS, STATA and/or Dedoose, PowerBI, Tableau, etc.)
• Excellent knowledge and ability in statistical analysis.
• Demonstrated ability with budget management.
• Strong analytical skills, including research.
• Proficient experience of working with Microsoft Office applications.
• Extensive use of tools and resources for mobile data collection.

LANGUAGES:

• Fluency in oral and written English.
• Fluency in oral and written French is an asset.

WHO YOU ARE:

You are an aspiring global professional with an attention to details and data. You can manage complex processes and have an inherent passion for research and evaluation-type activities. You are also passionate about global issues and would like to contribute to international development through monitoring, evaluation, and learning.

WHAT YOU’LL GET:

The opportunity to work with a passionate, innovative and collaborative team where you have the ability to make things happen. You will gain experience working for a globally recognized organization with a healthy culture premised on our Culture Code (accept everyone, make things happen, display courage, demonstrate care and be playful). In addition, we offer a competitive salary and benefits package including flexible work policy (e.g. work from home and flexible hours), 25-day annual leaves, and up to 5 personal learning and development days per year.

Head of Business Development – Charity Funding
Central London or Edinburgh (Please note that while this role is advertised as office-based, IIED will remain a predominantly remote-working organisation for the foreseeable future)

The closing deadline for applications is midnight on the 24th October 2021.
Interviews will be held the week commencing 8th November 2021.

The Company

The International Institute for Environment and Development (IIED) is a policy and action research organisation. We promote sustainable development to improve livelihoods and protect the environments on which these livelihoods are built. We specialise in linking local priorities to global challenges. IIED is based in London and works in Africa, Asia, Latin America, the Middle East and the Pacific, with some of the world’s most vulnerable people. We work with them to strengthen their voice in the decision-making arenas that affect them - from village councils to international conventions.

We are now looking for a Head of Business Development to join our team and lead our Business Development function on a full-time, permanent basis.

The Benefits

- Salary of £57,569 - £63,438 per annum (up to £71,638 for exceptional candidates) based on skills and experience
- Benefits package

This is a fantastic opportunity for a high calibre charity funding professional looking for a new challenge to join our thriving organisation and help shape our future direction and success.

As an organisation, our purpose is to contribute to making the world more just and more sustainable. You will have the chance to build on the strong relations we have developed with our current and potential funders, identifying new opportunities and driving us forward, navigating a rapidly changing environment.

In return, we can offer you excellent benefits and a variety of activities and social events to promote health and wellbeing and enable our teams to enjoy a positive, cohesive work environment.

The Role

As our Head of Business Development, you will be responsible for increasing our income and helping us secure support to enable our organisation to continue towards our mission.

Managing the Business Development Team, you will implement and refine our 2021-2 business development strategy. This focuses on increasing our funding by identifying new opportunities, maintaining our existing funding relationships, increasing the success of our competitive bidding and increasing the effectiveness of our internal business development and systems.

You will lead the development of strong relations with key targets for future income and help create new partnerships and alliances. You will also work closely with colleagues throughout the organisation to share information and ideas.

Additionally, you will:

- Take direct responsibility for negotiating and completing large-scale applications for funding
- Gather and disseminate intelligence on the funding landscape
- Work with Research Groups to develop their fundraising plans and donor scoping
- Provide effective leadership and mentoring to the team

About You

To join us as our Head of Business Development, you will need:

- A sustained track record in securing funding for a range of projects from a variety of donors including public sector funding agencies and private foundations
- An entrepreneurial ‘self-starter’ approach with the ability to recognise opportunities and act on them appropriately
- Proven experience in partnership and/or consortium development, creating, developing and working through consortia, networks, alliances, partnerships and international teams
- Access to an extensive international network of contacts relevant to the post
- An understanding of policy and research work on sustainable development issues in Africa, Asia and/or Latin America and at international level
- Excellent communication and interpersonal skills and fluency in English
- Excellent knowledge of office software and relevant specialist software
- A post-graduate degree in a relevant discipline or a relevant graduate degree and relevant formal training and/or qualification

A working knowledge of French or Spanish, and/or other widely spoken languages (with a preference for those who are fully fluent in one of these languages), in addition to English, would be beneficial to your application. Membership of relevant national and international bodies would also be advantageous.

Other organisations may call this role Business Development Lead, Head of Fundraising, Charity Development Manager, Fundraising Manager, or Income Development Manager.

Webrecruit and IIED are equal opportunities employers. We value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.

So, if you’re seeking your next challenge as our Head of Business Development, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

The Institute for War & Peace Reporting (IWPR) works with media and civil society to promote democratic values, peace building, and good governance in conflict-affected and fragile states. Since our founding during the Balkans conflict in 1991, IWPR has helped civic activists, human rights defenders, women’s rights advocates, and independent journalists make their voices heard and drive positive change in MENA, Africa, Asia, Europe and Latin America. We currently work in nearly 30 countries to build local capacities, strengthen civil society and media organisations, and empower civic actors to remove barriers to free expression and to promote citizen engagement and public dialogue.

The Role:
As Development Assistant you will support the Development team in pursuing programme and unrestricted income from US and European government donors as well as individuals, trusts and foundations. This will include general administrative support for the Development team alongside wider support and discrete project management responsibilities.

With an interest in development and knowledge of the voluntary sector, you will have excellent organisational skills and be confident in your ability to work across a range of internal and external audiences. You will have excellent relationship building skills with a strong commitment to supporting delivery of the highest level of donor engagement and care. This is an exciting opportunity for someone looking to step up in terms of responsibility and broader experience and to be part of a friendly and supportive team, with a strong focus on collaboration and working towards a shared goal.

Responsibilities:
•  Support the Development team to submit timely proposals through support to the capture and proposal process and submission to the relevant donor portals;
•  Contribute to the overall development of the team including the communications and Monitoring, Evaluation and Learning (MEL) functions;
•  Produce supporting materials for funding proposals, including corporate capability statements and past performance references;
•  Provide administrative support to the Development team, including maintaining updated information on electronic databases and supporting the Global Director of Development on private donor lists;
•  Identify and track New Business offerings that are consistent with IWPR’s core competencies and strategic priorities. Gather and synthesise analysis of information about donors, partners and competitors;

•  Conduct research into potential donors including trusts and foundations, and support the development of trust proposals;
•  Maintain fundraising databases, ensuring they are up to date as information is collected;
•  Assist the MEL function with impact and results reporting as needed by the Development team;
•  Assist in the planning and delivery of any fundraising/donor events.

•  Contribute to the processes, planning and systems to enable Development to be most effective including proposal planning;

•  Represent IWPR to external audiences;

Required education, knowledge, experience and technical skills:

•Degree level education in a relevant field (or equivalent) and membership of the Institute of Fundraising or similar body is desirable.

•  A minimum of one year of related experience in an international NGO or comparative setting is essential, together with working knowledge of US, UK and/or EU donor agencies and their requirements in the proposal setting and experience of fundraising databases for input and reports.

•  A track record of securing income from trusts, statutory and private funders would be beneficial, as would experience of developing engaging funding proposals with senior programmes and finance staff.

•  Intermediate proficiency on MS office packages; Word, Excel and Powerpoint

Personal attributes:

•IWPR is committed to safeguarding and promoting the welfare of people and expects all staff and volunteers to share this commitment.

•Excellent interpersonal skills with the ability to inspire, engage and develop strong relationships and partnerships

•Excellent verbal and written communication skills with the ability to communicate a vision and plans to a range of audiences

•  A strong results-focused and team player committed to deliver shared goals

•  Effective problem-solving skills and ability to prioritise under pressure

•  The ability to work opportunistically and creatively in response to funding opportunities

•Ability to adapt and be flexible

•Excellent project planning and organisational skills with the ability to deliver results in fundraising through teams

•Good appreciation of health and safety in the workplace, data protection principles and equal opportunities

Deadline for applications: 20th October 2021

Senior / Principal Consultant positions with Oxford MeasurEd, a boutique global education consultancy formed to shift how learning and progress in education are measured in low- and middle-income countries.

We are dedicated to working with international partners to collect and analyse data and improve learning. Our work focuses on designing and evaluating learning assessment systems, evaluating education programmes, and providing strategic and capacity strengthening services to a range of education actors.

We are looking for ambitious and committed individuals to join our growing team and help drive our programme of high-quality and policy-relevant work. Applicants will need a solid grounding in research and evaluation methodologies and knowledge and understanding of the challenges facing schools and education systems in lower- and middle-income contexts. The Senior Consultant will add capacity across the range of our projects and have the opportunity to develop expertise in specific methodological areas. The Principal Consultant will bring leading expertise in assessment, education research, evaluation methods and/or education policy and will be responsible for working with Oxford MeasurEd’s Directors to develop our work and influence the sector.

More detail including responsibilities, recruitment criteria and how to apply can be found in our application packs.

Home-based with occasional meetings in Oxford/Warwickshire area or London

12 month fixed-term contract with likelihood of extension subject to funding.

During busy periods, flexibility to occasionally work additional (paid) hours would be useful.

We are an agile social enterprise looking for a Digital Learning Administrator to provide effective support across our digital learning portfolio, working specifically with the Digital Project Manager in our busy programmes team.

Working flexibly from home, you will play an important role in our small, friendly team helping us to deliver engaging and accessible learning courses via the PCI Academy, hosted on Talent LMS. Our partners include some very high-profile international NGOs, UN agencies and other organisations. Specifically, you will join a small programmes team made up of two Project Managers and a Head of Programmes who sit within a wider management / operational team. Your line manager will be the Digital Project Manager.  

This role will support a global portfolio of blended online learning courses aimed at primary healthcare practitioners. This will involve supporting existing courses, the development of new courses and assisting with the delivery of interactive online workshops. 

This is an exciting time to be joining PCI as we are rapidly scaling up our digital capabilities to deliver existing and new projects.  Whilst full training on the PCI Learning Management System will be provided, we are looking to appoint someone with prior experience. This is a great opportunity for someone looking to develop their digital learning support skills further or interested to work in international development. No international travel is foreseen as part of this role.

Job Description

1. Support Digital Project Manager to manage PCI’s Learning Management System

• Manage the helpdesk on the PCI Academy. This includes monitoring and responding to queries on a regular basis
• Support the Digital Project Manager to set up and manage branches and courses on the PCI Academy. This includes:
  • Collating and uploading resources
  • Testing the functionality of courses before they go live
  • Ensuring participants upload the correct documents (eg action plans, training logbooks)
  • Create templates for regular tasks eg workshop reminders
  • Sending updates/ reminders to participants
  • Managing the translation of course content with external translation companies   
  • Create participant accounts and provide other technical support to participants
  • Create certificates for all courses
• Support the Programmes Team to monitor and evaluate its online courses
  • Download user progress reports and test / evaluation results on a regular basis
  • Support with collation of results
• Ensure PCI Associates have the relevant access to the PCI Academy and know how to navigate and use the PCI Academy. This may include running mini-induction sessions
• Support the Digital Project Manager to keep up to date with the evolution of relevant digital technology to support PCI to deliver high quality digital courses

2. Live online workshops

• Provide support to PCI’s Clinical Associates in preparing and running live online workshops
• Set up, edit and upload recordings of live workshops (on zoom)

3. Online collaboration and communication platform (January – May 2022)

• Oversee the transition from Samepage to a new project management platform (including movement of documents) and support PCI to get set up on the new platform
• Provide support to PCI operations and clinical teams on the new project management  platform

Person Specification

Essential

1. Experience working with learning management systems / e-learning platforms or other content management systems
2. Experience of managing helpdesks
3. Excellent digital skills and aptitude for digital solutions
4. Good understanding of Zoom or other similar online conferencing platforms
5. Solid customer service skills and strong communicator
6. Fluent spoken and written English
7. Ability to multi-task and juggle competing priorities
8. Proactive and takes own initiative to support team working
9. Access to broadband internet for home-working
10. Efficient, organised, accurate record-keeper and good attention to detail
11. Excellent organisational skills and a demonstrable ability to work in a systematic and methodical way
12. You must have the right to live and work in the UK and actually be resident here.

Preferred

1. Experience with Zen Desk
2. Familiarity with Dropbox, SamePage, Wordpress (or similar and/or a quick learner)
3. Web development experience  
4. Experience of basic coding (HTML CSS)
5. Ability to work flexibly, including occasional evenings and weekends

Please note that this role is open to UK residents only. Please do not apply if you do not have the right to live & work in the UK or are not resident in the UK. We will not consider applicants who do not meet this criteria.

Equality Statement

PCI is committed to providing equal opportunities for all, irrespective of age, disability, marital or partnership status, religion/belief, working pattern, caring responsibilities, gender and gender identity, race and sexual orientation. We recognise the value of diversity and seek to promote this in all aspects of our work. We actively encourage applications from people of colour, those with lived experience in the settings where we work, and other under-represented groups.