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Role purpose
We are looking for a proactive and organised Marketing & Communications Assistant to support the delivery of digital content and campaigns across Southampton Hospitals Charity’s channels.
This role will play a key part in ensuring our communications are delivered consistently and effectively, supporting social media, email marketing and website activity. Working closely with the Campaigns & Marketing Manager and Editorial and Communications Officer, you will help bring our stories to life across digital channels and ensure content is published, scheduled and monitored to a high standard.
This is an exciting opportunity for someone looking to develop a career in marketing and communications within the charity sector, gaining hands-on experience across a wide range of channels and campaigns.
Key tasks and responsibilities
Digital content delivery and channel management
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Support the delivery of content across digital channels, including social media, website and email marketing.
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Schedule and publish content across social media platforms, ensuring consistency and alignment with campaign plans.
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Monitor social media channels, responding to comments and messages where appropriate and escalating where needed.
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Assist with maintaining and updating website content, including uploading stories, blogs, and campaign pages.
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Support the build and scheduling of email campaigns using Mailchimp.
Content creation and design
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Create engaging social media assets and simple marketing materials using Canva (or similar tools).
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Source and format images for use across digital channels.
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Support the creation of short-form copy for social media, email and web content.
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Ensure all content follows brand guidelines and is accessible and inclusive.
Campaign and team support
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Support the delivery of fundraising and awareness campaigns across digital channels.
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Create fundraising and campaign materials using Canva (or similar tools).
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Work closely with the Editorial and Communications Officer to bring stories and case studies to life online.
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Assist with coordinating content and ensuring deadlines are met.
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Provide general administrative and operational support to the communications and marketing team.
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Digital performance and improvement
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Support the tracking and reporting of digital performance, including social media and email metrics.
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Produce regular summaries of performance to help inform future activity.
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Identify opportunities to improve content and engagement across channels.
Person specification
Knowledge and experience
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Experience using social media platforms (either professionally or personally) and an understanding of how content performs across channels.
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Experience creating content and assets using tools such as Canva or similar design platform (or willingness to learn).
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Strong written communication skills, with the ability to write clearly and engagingly for digital audiences.
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Familiarity with (or willingness to learn) website content management systems (e.g. WordPress).
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Familiarity with (or willingness to learn) email marketing platforms such as Mailchimp.
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Interest in digital marketing, communications or the charity sector.
Skills, abilities, and behaviours
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Proactive and willing to learn, with a positive and flexible approach.
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Highly organised, with the ability to manage multiple tasks and deadlines.
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Strong attention to detail, particularly when reviewing and publishing content.
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Creative with an eye for visual content and presentation.
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Ability to interpret and apply brand guidelines to create clear, engaging and visually consistent assets.
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Good communication and interpersonal skills, with the ability to work collaboratively.
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Ability to follow established processes and ensure consistency across all communications.
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Comfortable using digital tools and platforms, with a willingness to develop new skills.
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A team player who is happy to support across a range of activities.
We are a leading healthcare charity dedicated to enhancing patient care and experience at University Hospital Southampton
The client requests no contact from agencies or media sales.
About The Connection at St Martin’s
We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.
London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.
We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.
About the Role
A key leader within the ambitious and forward-thinking Fundraising & Communications Team at The Connection at St Martin’s, the Head of Supporter Involvement plays a central role in inspiring, growing and stewarding our community of supporters.
This role is all about connection - building meaningful, lasting relationships with individuals and bringing them closer to our vision of ending homelessness. Through creative, insight-led campaigns and engaging supporter journeys, you will help people understand the impact of their support and feel part of a movement for change.
You will lead on two of our flagship acquisition campaigns - our Threads of Remembrance installation, and our mixed media campaign Dying For - shaping compelling narratives and experiences that resonate deeply with supporters and drive engagement and income. Alongside this, you will provide strategic and line management leadership to our Events and Community Fundraising function, ensuring high-quality, inspiring opportunities for supporters to get involved, give, and advocate.
Working closely with colleagues across Fundraising and Communications, you will develop and deliver innovative Individual Giving and community engagement campaigns across digital and offline channels, with a strong focus on stewardship - ensuring every supporter feels valued, informed, and motivated to continue their journey with us. You will also lead on our work with the Friends of The Connection, our sister charity and membership community, to strengthen supporter engagement and loyalty.
We are looking for someone with a strong track record in Individual Giving, ideally with digital expertise, and a passion for creating outstanding supporter experiences. You will bring a solutions-focused mindset, an ability to translate sector best practice into action, and the confidence to test new ideas and approaches.
This is an exciting opportunity for someone ready to broaden their leadership impact - shaping campaigns, growing community fundraising and events, and playing a key role in how we bring supporters on board with our mission.
This role is a 12 month FTC.
Salary: £53,601-£58,814 (scale points 38-43)
Closing Date: Sunday 26 April
Interview Date: Wednesday 6 May
Our Benefits
· 30 days holiday plus bank holidays
· Generous training budget, plus an annual personal training budget
· Enhanced Sick Pay Policy
· Enhanced family friendly policies
· Day off for moving house
· Hybrid working (depending on role requirements)
· Pension – 5% Employer, 3% Employee
· Cycle to Work Scheme
· Season Ticket Loan
· Employee Assistance Programme
· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)
We are a London Living Wage employer
The client requests no contact from agencies or media sales.