Assistant campaigns officer jobs

We are looking for an Operations Assistant, to support the Executive and Operations team in administrative and travel support delivering campaigns to accelerate a fair phase-out of oil and gas in the UK. We have grown rapidly as an organisation over the last five years and are looking for a new member of the team to provide cross-organisational support as we head into the next phase of our development. We’re looking for someone with energy and enthusiasm to provide comprehensive executive support to the Executive Director, and support to underpin the smooth running and efficiency of our operations. It is a varied role that will suit a versatile and strong “generalist” who can handle complexity and is proactive and resourceful. You will work closely with the Executive Director and Operations Team across a wide variety of tasks and responsibilities.

Would you like to be the right-hand person to our passionate, award-winning Chief Executive, who was recognised with an MBE in 2025 “for services to charity and disadvantaged people”? Do you have the skills, experience, confidentiality and flair to be a step ahead to enable her to deliver her role effectively? Are you a keen multi-tasker, able to juggle that role with office and HR duties, meticulous stewardship of our individual donors and community fundraisers, and event management? This is a key position with Create, as the charity delivers on its ambitious plans to double its reach and impact by its 25th anniversary in 2028. The successful candidate will have extensive EA experience at a senior level, a passion and flair for managing multiple tasks seamlessly, outstanding people skills and an unstoppable drive to make a difference.

You’ll carry out key administrative tasks, growing the support and development function of the Charity. This is an exciting opportunity to help Cambridge City Foodbank realise its vision of ending the need for foodbanks, through an ambitious strategy operating through networks of affordable food clubs, foodbank welcome centres, holistic support projects, and campaigning to change current systems which contribute to food insecurity.

Your tasks will include stewardship communications with individual donors and creating assets for community supporters to generate food and financial resources. You will assist the securing of income from grant giving trusts and foundations, and will undertake key executive assistant duties on behalf of the Development Director and CEO.

Main Duties:

● Develop strong individual donor relations through regular stewardship communications and powerful fundraising appeals, alongside establishing the associated data and systems;

● Create community development assets, which enables community groups to engage with and provide resources for the Charity, such as for charitable fundraising / food donation events.

● Together with the Development Director and CEO, secure income from, and maintain relations with grant giving trusts and foundations.

● Together with the Development Director and CEO, develop a team of volunteers who can support the work of the Charity’s development function.

● Support the Development Director and CEO, in their communication with supporters and corporate partners, to build good relations, gain and maintain corporate partner support.

● Liaise with colleagues across the Trussell Trust network; sharing best practice and participating in learning opportunities, to further the work of Cambridge City Foodbank.

● Other administrative activities may be requested from time to time by the CEO and Development Director, consistent with the needs of the Charity and role of Executive Assistant.

Personal Specification:

Technical skills and minimum knowledge:

● Strong administrative experience, highly organised, and able to effectively juggle multiple administrative tasks at the same time!

● Competent in the use of Zoom/Teams and MS Office software. Training will be provided to upskill in the use of Canva, Mailchimp, donor databases and social media (such as LinkedIn and Instagram).

● Excellent written and verbal communication and relationship management skills, you will inspire and motivate existing and prospective supporters, providing excellent stewardship and crafting compelling donor updates, applications and appeals.

NB. Experience of charitable fundraising is not essential when demonstrating the strong transferable skills above. Training will be provided.

Behaviours and competencies:

● Friendly, trustworthy and able to maintain confidentiality.

● Able to demonstrate empathy for people from disadvantaged, marginalised or socially-excluded backgrounds.

● Be committed to the vision, respect the ethos and uphold the values of Cambridge City Foodbank and Trussell Trust.

Our Vision, Ethos & Values:

Our Vision is to end the need for UK food banks. Each day we meet the need for emergency and affordable food, and tackle the causes of poverty, by harnessing the power of the community. We are an independent local charity and member of the Trussell Trust network.

We value dignity, justice, compassion, community and impact, in all that we do. We serve local people regardless of background, inspired by our Christian ethos and values.

As part of our commitment to inclusion, diversity and equity actively encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic (BAME) backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions and those with a lived experience of poverty as well as any other under-represented group in our workforce. We are committed to ensuring the safety and protection of our employees from all forms of harm.

In 2026: our team of over 200 volunteers, will provide 250,000 meals to people across Cambridge through our network of Foodbank Welcome Centres and Fairbite Food Clubs.

Grade: 6

Salary: £16,221 (£27,036 FTE)

Hours: Part-time, 22.5 hours per week (days to be discussed)

Position type: Permanent

Responsible to: Retention Manager

Direct reports: None

Location: Remote (UK based) with occasional travel to our HQ, Truro Cornwall. Or Truro, Cornwall (Hybrid, with working from home)

ROLE PURPOSE:

This is an exciting new role in the team which will support the growth of the Retention programme by supporting on the delivery of campaigns and supporter journeys, and helping to optimise the processes, systems and ways-of-working across the team.

The successful candidate will join a supportive and vibrant team in our mission to deliver best-in-class donor experiences and grow unrestricted income, inspiring UK individuals to become long term supporters of ShelterBox. Reporting to the Retention Manager this post will work closely with the Retention Officer to deliver engaging supporter experiences to our existing individual supporters.

WHO ARE WE LOOKING FOR?

We are looking for a talented, well-organised individual with an interest in international aid, and who is keen begin their journey in Individual Giving and develop their fundraising experience.

The successful candidate will be practically-minded and methodical with great attention to detail - and ideally have a creative touch. They will be confident bringing their skills to a range of different tasks and projects.

They will have excellent communication and numerical skills and be able to manage their varied workload to tight deadlines.

This role will suit someone who is keen to learn and is a natural communicator that can create meaningful relationships across the organisation.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

• Proofing support with appeal and supporter magazine copy and artwork.

• Support with the creation of appeal emails.

• Working with the Retention Officer to create and update campaign reviews.

• Update our appeal 'marketing book' with appeal performance data.

• Create engaging thank you letters for our appeals and engagement activities.

• Work alongside the rest of the Retention Team to develop our existing supporter journeys.

• Work with the Retention Officer to update our campaign planning tools throughout the year.

• Work closely with the insight team and the Retention Officer to plan appeal testing strategies and complete appeal evaluations.

• Working alongside the Website team to create appeal page content, including creating relevant CRM coding, ensuring seamless integration with our CRM and reporting systems.

• Help develop fundraising materials by sourcing impactful photos and case studies from our internal asset library.

• Be part of the data checking team, reviewing outgoing data files before they go to our print partners.

• Support the Retention Officer and CRM team with the creation and management of our campaigns on the CRM.

• Assist in the delivery of major disaster appeals.

• Handle administrative tasks such as organising meetings, taking minutes and following up on agreed actions - ensuring that project documents, and plans are kept up to date.

• Ensure that Retention invoice and PO logs are kept up to date.

• Keep up to date with developments in the fundraising sector, particularly in relation to best practice.

• Respond to enquiries from other internal teams.

• Any other duties as deemed necessary to support the Retention team, including some out-of-office working hours during high profile disasters.

Any other duties as required which are deemed appropriate to the level and grade of the post.

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We therefore encourage you to submit your application as soon as possible