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Grade: 6
Salary: £16,221 (£27,036 FTE)
Hours: Part-time, 22.5 hours per week (days to be discussed)
Position type: Permanent
Responsible to: Retention Manager
Direct reports: None
Location: Remote (UK based) with occasional travel to our HQ, Truro Cornwall. Or Truro, Cornwall (Hybrid, with working from home)
ROLE PURPOSE:
This is an exciting new role in the team which will support the growth of the Retention programme by supporting on the delivery of campaigns and supporter journeys, and helping to optimise the processes, systems and ways-of-working across the team.
The successful candidate will join a supportive and vibrant team in our mission to deliver best-in-class donor experiences and grow unrestricted income, inspiring UK individuals to become long term supporters of ShelterBox. Reporting to the Retention Manager this post will work closely with the Retention Officer to deliver engaging supporter experiences to our existing individual supporters.
WHO ARE WE LOOKING FOR?
We are looking for a talented, well-organised individual with an interest in international aid, and who is keen begin their journey in Individual Giving and develop their fundraising experience.
The successful candidate will be practically-minded and methodical with great attention to detail - and ideally have a creative touch. They will be confident bringing their skills to a range of different tasks and projects.
They will have excellent communication and numerical skills and be able to manage their varied workload to tight deadlines.
This role will suit someone who is keen to learn and is a natural communicator that can create meaningful relationships across the organisation.
DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
- Proofing support with appeal and supporter magazine copy and artwork.
- Support with the creation of appeal emails.
- Working with the Retention Officer to create and update campaign reviews.
- Update our appeal 'marketing book' with appeal performance data.
- Create engaging thank you letters for our appeals and engagement activities.
- Work alongside the rest of the Retention Team to develop our existing supporter journeys.
- Work with the Retention Officer to update our campaign planning tools throughout the year.
- Work closely with the insight team and the Retention Officer to plan appeal testing strategies and complete appeal evaluations.
- Working alongside the Website team to create appeal page content, including creating relevant CRM coding, ensuring seamless integration with our CRM and reporting systems.
- Help develop fundraising materials by sourcing impactful photos and case studies from our internal asset library.
- Be part of the data checking team, reviewing outgoing data files before they go to our print partners.
- Support the Retention Officer and CRM team with the creation and management of our campaigns on the CRM.
- Assist in the delivery of major disaster appeals.
- Handle administrative tasks such as organising meetings, taking minutes and following up on agreed actions - ensuring that project documents, and plans are kept up to date.
- Ensure that Retention invoice and PO logs are kept up to date.
- Keep up to date with developments in the fundraising sector, particularly in relation to best practice.
- Respond to enquiries from other internal teams.
- Any other duties as deemed necessary to support the Retention team, including some out-of-office working hours during high profile disasters.
Any other duties as required which are deemed appropriate to the level and grade of the post.
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We therefore encourage you to submit your application as soon as possible
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Thank you!
Role Purpose
The Supporter Engagement Assistant is responsible for growing support for Bassetlaw Foodbank through partnerships, fundraising and community engagement. The role focuses on developing relationships with local businesses, organisations, volunteers and supporters to increase income, donations, and awareness of the charity’s work tackling poverty.
The post holder will represent the charity in the community, identify new opportunities to expand support and generate income, organise donation drives and events, and manage volunteers.
Outdoor and community-based working will be a regular part of the role, with occasional weekend working required.
About us
Bassetlaw Foodbank (BFB) was established in 2012 to tackle food insecurity across the district of Bassetlaw. Since 2020 the charity has expanded to tackle poverty on multiple fronts, running projects that focus both on the affordability and accessibility of food. We support residents of Bassetlaw who are in crisis, and those at risk of falling into crisis.
Key Responsibilities
Fundraising & Income Generation
- Work towards agreed income generation targets.
- Approach and strengthen relationships with organisations, with a focus on corporate partnerships, to drive in additional funding for the charity.
- Develop and deliver community fundraising activities to increase income.
- Take the lead on income and donation generating activities, like standing at Retford Market, Charter Day and in store donation drives.
- Identify and pursue new fundraising opportunities including events, campaigns and community initiatives.
- Encourage individual and community donations through creative fundraising approaches.
- Support the development of donation drives and appeals.
Partnerships & Community Engagement
- Build partnerships with local businesses, faith groups, schools and community organisations.
- Strengthen relationships with existing partners including local third sector organisations.
- Represent the charity at community meetings, events and networking opportunities.
- Identify collaborative opportunities with other organisations to expand support and impact.
- Encourage opportunities for corporate fundraising on behalf of BFB.
Donation Drives & Community Campaigns
- Organise and coordinate donation drives for food and other essential items.
- Engage local organisations and the public to participate in donation campaigns.
- Develop relationships with regular donors and supporters.
Volunteer Coordination
- Recruit, coordinate and support volunteers involved in fundraising and community activities.
- Ensure volunteers feel valued, supported and engaged.
- Provide guidance and oversight for volunteer-led initiatives.
Advocacy & Public Engagement
- Act as a spokesperson and ambassador for BFB in the community.
- Build and maintain strong relationships with supporters and donors.
- Promote the charity’s mission and impact to increase awareness and support.
Growth & Development
- Identify new opportunities to grow the charity’s supporter base.
- Monitor local trends and opportunities for partnership, funding and engagement.
- Contribute ideas and strategies to expand the charity’s reach and sustainability.
Reporting
· Regular reporting to line manager on where activities are in relation to key targets.
Person Specification
Essential Skills & Experience
- Experience in fundraising, community engagement, partnership development, or a similar role.
- Strong interpersonal and relationship-building skills.
- Confidence representing an organisation in public and community settings.
- Ability to work independently and proactively identify opportunities.
- A willingness to work flexibly within the week determined by operational priorities.
- Safeguarding training to Level 2 or a willingness to complete.
- Good organisational skills and ability to manage multiple activities.
- This role requires the post holder to be able to set up and take down stalls at events so the ability to carry out heavy lifting, following manual handling procedures, is essential.
- Full driver’s licence.
Desirable
- Experience working in the voluntary or community sector.
- Experience working with or coordinating volunteers.
- Knowledge of local community networks.
- Experience organising fundraising events or campaigns.
Personal Qualities
- Passion for tackling poverty and supporting a local community.
- Friendly, approachable and confident communicator.
- Self-motivated and able to take initiative.
- Collaborative and relationship-focused.
- Flexible and willing to work outdoors and in community settings.
About the role
Hours: 22.5 hours a week. We envision working across regular days throughout the week, with flexibility required to be able to attend fundraising and community events and opportunities.
Salary: £16,824 pa. (£28,041 FTE)
Location: The role will be based at Bassetlaw Foodbank’s two offices in Worksop and Retford, but regular travel to events, meetings and other opportunities across the district will be required.
Line Manager: Supporter Engagement Manager
Additional information: Outdoor working and community outreach are regular parts of the role. Some evening or weekend work may occasionally be required to attend events or activities.
This role has been funded The Fore for 12 months, with the likelihood of extension if key targets are met.
Please note that as this role may include working with vulnerable adults so the successful candidate will be subject to a successful DBS check.
Registered Charity
6 - 10
Our vision is to ensure those at risk have access to nutritious food and are treated with dignity.
Thank you!
We are looking for a Fundraising Assistant to join our Individual Giving team at Samaritans. As our Individual Giving Fundraising Assistant, you'll help deliver fundraising campaigns that inspire people to support Samaritans. Working across direct mail, digital and supporter communications, you'll provide essential coordination, administration and reporting support to help grow income and ensure supporters have a positive experience.
This is a brilliant time to join the IG team at Samaritans as we continue to drive forward our ambitious plans to enable us to be there for all those who need us.We’re progressing some exciting new projects, and you’ll have the opportunity to develop a variety of skills and knowledge.
We are a supportive, creative, and ambitious team. We empower each other to achieve great things, and we’d love to have you join Samaritans and help us continue to succeed.
Contract terms:
£28,000 per annum, plus benefits
Permanent
Full time hours (35 hours per week)
Hybrid working: Meeting in person and working collaboratively are things we value. This role is linked to our Ewell (Surrey) office with a blend of home working and office working. We work in person around two days or more per month.
We are passionate about flexible working. Talk to us about your preferences
What you'll do:
- Support the planning and delivery of fundraising campaigns across channels, including direct mail, telemarketing, digital acquisition, paid search and supporter welcome journeys.
- Provide administrative support across a range of projects, including scheduling, briefing, onboarding suppliers and managing project documentation.
- Monitor and report on campaign performance and share insights with the team.
- Listen to and review fundraising calls, providing feedback and helping ensure supporters receive a positive experience.
- Work with colleagues across Samaritans to coordinate creative and copy feedback, manage campaign assets and maintain accurate tracking and reporting.
- Help coordinate a new cold mail programme, working with agencies, suppliers and internal teams to ensure activity is delivered effectively.
- Draft some copy for supporter communications, email journeys and social media content, helping to bring fundraising campaigns to life.
- Support data management, reporting and other team priorities.
What you’ll bring:
- Strong communication and organisational skills.
- A proactive, positive approach and willingness to learn.
- Good attention to detail and ability to manage multiple tasks.
- Confidence working with data and Microsoft Office applications.
- Ability to build effective relationships and work collaboratively.
- An interest in fundraising, marketing or the charity sector.
- Collaborative approach and ability to manage competing priorities
See full Job Description and Person Specification
Why Samaritans?
At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.
We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.
You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure. You can also visit our careers website to access this.
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Apply now
If this sounds like the opportunity for you, please apply. You will be asked to answer some short application questions and to upload your CV.
Applications close: 09:00am on Monday, 22 June 2026
Interview dates: w/c 29th June
At Samaritans, human connection is at the heart of everything we do.
We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.
We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through. We recognise that some candidates may use assistive technology or tools to help with accessibility, structure or grammar.
Registered Charity
101 - 500
We prevent suicide through the power of human connection. Connecting people in crisis with trained volunteers who will always listen.
The client requests no contact from agencies or media sales.