Penrose is looking for a talented and passionate Night Support Manager for our services supporting people with personality disorders to resettle in the community and lead happy, healthy lives, free from crime.

As part of the Offender Personality Disorder (OPD) pathway, Penrose will provide supported accommodation for 12 men and 4 women across three residential sites in Lambeth, Lewisham and Redbridge. Working in partnership with NHS England and HMPPS and receiving referrals from the National Probation Service, we will support men and women in the pathway being released from prison, secure healthcare settings or moving on from Approved Premises. Our 24-hour service will provide far more than a roof over people’s heads; it will offer a base for a range of 1-1 and group interventions, delivered by our teams and by external partners, that will equip residents with the skills and confidence to move-on safely into independent living.

This is an exciting opportunity to make a real difference supporting some of the most complex people in the criminal justice system and helping make communities safer. We are looking for an experienced individual with the motivation and commitment to support staff and service users to achieve their goals.

Location:

Your role will be based in either of our male residential services – either in Lewisham or Redbridge, where you will be included on the duty rota. Travel between both sites will be required to carry out line management responsibilities to night staff.

The Role:

The post holder will provide leadership and management of our night staff team delivering the Offender Personality Disorder Housing and Support Service. Working in collaboration with the National Probation Service and other partners within the Offender Personality Disorder (OPD) Pathway, you will support adult males who have recently been released from prison, secure health settings or who are moving on from Approved Premises. You will ensure provision of robust risk management, sharing information with probation and other partners to help keep your service users safe.

You will ensure the service is adequately staffed at all times and will maintain a culture of learning and development through supervisions, appraisals and continuing professional development processes. You will deliver a coaching approach to your direct reports and ensure this approach is implemented throughout your team and adopted by frontline staff when supporting service users.

You will support your night staff team to ensure they meet or exceed contract performance targets and achieve positive outcomes for their service users. You will be responsible for managing performance and reporting outcomes to Senior Management in a clear and timely fashion and taking swift action to address any areas of underperformance.

You will support your team to provide effective and meaningful assessment, treatment and management of people with personality disorders which cause them to present as high risk. The service aims to reduce and manage the risk presented by clients in the least restrictive environment possible, reduce personality pathology and associated suffering and distress.  It also aims to increase pro-social and adaptive behaviours in the areas of relationships, employment, education, community integration, promoting independence within the community and improved quality of life.

Experience:

• Knowledge of the Criminal Justice System, excellent communication skills and being able to develop strong working relationships with your teams, commissioners and other key stakeholders will be vital to the role. Some understanding of budgeting and financial reporting will be helpful.
• Excellent communication skills and being able to develop strong working relationships will also be crucial to this role.
• You will have a passion for working with people with experience of the criminal justice system and/or with other marginalised groups, and a belief that everyone can turn their life around regardless of past or present circumstances.
• You will have an ability to build rapport, motivate and inspire, and a keen eye for detail.

Why work with us?

• Growing and forward-thinking organisation
• Excellent core and on-going training aligned with personal development plan
• Access to employee assistance programme
• Medi-cash which includes the following:
• Discount gym membership
• Routine eye tests, glasses and contact lenses
• Dental treatment via NHS or Private
• Physiotherapy, Indian Head Massage and a range of other therapies
• 25 days holiday increasing to 26 days after 2 years of service and increasing 1 day per year up to 30 days annual leave
• Life Assurance

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 3 years period including one from your most recent employer.

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

To apply we require your CV along with Supporting Statement (no more than 2 sides of A4) detailing how your knowledge and experience meets the requirements of the job description (this can be found on the attached Job Description) or completion of an application form.

SUPPORT WORKER X2, COMPLEX NEEDS, LINCOLN, FRWK03 £16,778 - £17,811 FTE, PERMANENT, 37 HPW

The Complex Needs service is new service based at Corner House in Lincoln City. The service will provide accommodation, targeting rough sleepers who present with multiple and complex needs, supporting those with a combination of homelessness, drug and/or alcohol misuse, mental health issues and/or challenging behaviour and offending.

 The aim of the service is to:

• Reduce the level of rough sleeping by providing suitable accommodation

• Improve the physical and mental health of rough sleepers by enabling access to health services including mental health and drug and alcohol treatment

• Reduce the cost to health services by supporting the appropriate use of health pathways and preventing the need for high cost crisis interventions

• Reducing the level of crime and anti-social behaviour including begging and street drinking by supporting rough sleepers to access benefits and positive alternatives to negative street based lifestyles

For more information please contact Adrianne Richardson

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

97% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered Charity No: 1060941.

As a Disability Confident Employer, we warmly encourage job applications from people with disabilities. Frameworks is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application

CVs will not be accepted

NO AGENCIES PLEASE

SUPPORT WORKER X3, EDWIN HOUSE, NOTTINGHAM, PERMANENT, 37 HPW, FRWK03 £16,778 - £17,811 FTE

Edwin House is a new 63 bedded specialist registered care and reablement facility due to open early in 2018 which will meet the needs of people with a range of complex support needs and health conditions resultant from historic or current problematic substance misuse.

Framework is looking to appoint suitably skilled and experienced staff for the role of Support Worker at Edwin House to provide high standards of care and support and work proactively with service users to enable them to gain some control over their substance use, improve their quality of life and build recovery capital.

This is exciting opportunity to be involved in the development and delivery of a truly innovative and unique service which will form a new pathway available within in the substance misuse treatment system locally and regionally.

For more information please contact: Melanie Dickinson

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

97% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered Charity No: 1060941.

As a Disability Confident Employer, we warmly encourage job applications from people with disabilities. Frameworks is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application

CVs will not be accepted

NO AGENCIES PLEASE

Support Assistant Opportunities (Supported Housing) 

Essex (Wickford & Rayleigh) 

Salary up to £17,617 per annum (full-time equivalent) 

Permanent, Up to 37.5 hours per week (24 hour rota) – full and part time positions available 

Our client has some excellent opportunities for Support Assistants to join their friendly teams to assist with a supported living service in Rayleigh and a registered care service in Wickford. 

In these key roles you will effectively provide support to adults with learning disabilities and care and support needs who live in a shared home to maintain and develop their independence within the home, as well as accessing the community to new and established activities, empowering each person to their own level in a 24-hour care setting. 

Key Accountabilities/Responsibilities: 

● To provide person centred support to people with all aspects of their daily living including but not limited to personal care, tenancy management and involvement in the community 

● To maintain records of support provided and to actively contribute to support planning and periodic reviews 

● To positively contribute to the corporate core values of Innovation, Care and Excellence 

● To be able to actively participate and contribute to providing a 24 hour service that is Caring, Safe and Responsive to the needs of the people we support in an Effective and Well Led manner 

● To develop and maintain effective professional relationships with service users and other key stakeholders such as family, friends and advocates 

● To take responsibility for shift leading as per the rota in operation 

● To actively participate in regular team meetings, supervisions and other meetings 

Ideally the candidate will have: 

● Basic understanding and promoting of the needs, rights equality and diversity of the people we support of people with disabilities 

● Basic knowledge of the regulators and legislation that govern our services and an understanding of where to find this information 

● The ability to communicate effectively orally, in writing, electronically with colleagues, interested other professionals and the people we support. 

● The ability to work effectively both alone and as part of a team 

An understanding of Diabetes and Learning Disabilities is desirable; however with full training provided, someone new to the sector can be successful following a successful interview. 

Both services do require 24 hour support and staff are expected to work nights, bank holidays and weekends to meet the needs of the people we support. 

Recruiting Support Workers to join our Young Peoples Service in Ealing!

£22,360 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Minster House is a specialist semi-independent living (SIL) service for young people in and leaving care aged 16-21 providing a high level of support to customers with a variety of complex needs. The service supports six young people and the referrals can be from any local authority.

Job Overview:

The service is staffed 24/7 by a team of Support Workers and Night Support Workers. Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

This role requires working on a 4 week rolling rota basis with combined shifts including early shifts 8.00am-16.00pm, late shifts 14:00pm-22:00pm and some weekend.

Key Responsibilities:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling customers to pay their rent and ensure that rent accounts are managed effectively
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/domestic staff/Bank Support Workers where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

For more information or to apply please visit our website.

Night Support Worker

Progress Housing Ltd has experienced unprecedented growth in the past few years evolving into to a leading care provider, creating real opportunities to progress within the health & social care sector.

Night Support Worker Responsibilities:

We are expanding our team and looking for genuinely caring and hands on individuals. We are looking for dynamic individuals with strong multi-tasking and leadership skills to join our dedicated team.
At Progress Housing you will work with extraordinary people who achieve fantastic successes. For everyone at Progress it is about being ambitious about what people can achieve. You will work as part of a supportive team, focusing on outcomes through a person-centred approach.

• You will support service users with learning disabilities and physical disabilities with associated complex health needs, to live the life they want to within the service. You will support service-users in all aspects of daily living and community participation.
• You will assist service-users in leading a valued and fulfilled life in order that they maximise their potential and can live healthy and active lifestyles as independently as possible.

Night Support Worker Requirements:

• You will ideally already be working as a Support Worker or Senior Support Worker
• You will ideally already have experience working with Adults with learning disabilities
• You will ideally have experience working with Learning and physical disabilities
• You will be passionate about providing excellent support
• You will be kind, compassionate, take responsibility for your own actions and be keen to acquire new knowledge

About Progress Housing:

Progress Housing is passionate about providing high quality Community Residential Services for Adults requiring specialist learning and physical disability support. As a provider we are expanding and opening new services with new opportunities from promotion based upon performance.

Progress Housing is committed to delivering individualised care to meet people’s needs, committed to providing the best possible care and support.

Job Type: Full-time & Part time available

Salary: £9.00 per hour

Location: Worthing

Hours of Work: FT = 37.5 per week, PT = 22.25 or 15 per week

Benefits: Enhanced rates for all public, Hollidays, Comprehensive internal training programs, Free of charge mandatory training, Enhanced DBS cost covered, Comprehensive induction based on the Care Certificate, 28 days annual leave including Bank Holidays, Life Insurance, Membership of employer contribution pension fund

Some of our roles require male or female employees only, where this is indicated it is a genuine occupational requirement, in accordance with the Equality Act 2010
We are committed to safeguarding and promoting the welfare of the people we support. All successful candidates will be subject to an Enhanced DBS check for Regulated Activity which will include a check against both the Barred adult list. We are an equal opportunities employer.

You may have experience of the following: Support Worker, Waking Night Support Worker, Care Worker, Care Assistant, Healthcare Worker, Healthcare Assistant, Care Staff, Young People, Vulnerable People, Charity, Third Sector, NFP, etc.

Ref: 93094

Recruiting for 2 x Support Workers to join our Young Peoples Service in Tower Hamlets!

GBP 22,360 per annum, 40 hours per week, plus 25 days Annual Leave, Pension Scheme, staff discounts, healthcare and more.

Campbell Road Young Peoples Service provides support to over 55 young people in Tower Hamlets with accommodation across 6 sites, dependent on the support needs of the individual. They may have a number of challenging and complex needs including Substance Misuse, Mental Health, Domestic Abuse, Gang Affiliation, Female Genital Mutilation, Sexual Exploitation and Learning Disabilities. The service works alongside Statutory Agencies to provide a holistic support package for our customers.

Job Overview:

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Key Responsibilities:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/domestic staff/ Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Recruiting a Waking Night Support Worker to join our Homeslessness and Complex Needs Services in Hackney!

£20,124 per annum, working 36 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Hackney Road Abstinent Service delivers support in partnership with the local drug and alcohol agency as well as various external agencies. The aim of the service is to re-enable customers and support them to move on as part of a planned process dependent on them evidencing successful maintenance and compliance of planned scripting and abstinent stability using the Recovery Model. The service is a 35 bedded abstinence project which provides temporary accommodation to individuals who are currently abstaining from drug/alcohol use.

Job Overview:

Waking Night Support Workers will provide 'core' support to assist customers to develop the skills they require to meet their assessed needs and recovery goals. This will include providing support with the physical, domestic, emotional and social needs of the customers of the service. They will work with customers to manage their tenancies and live independent lives in the community. In particular Waking Night Support Workers will deliver site-based support, ensuring a safe and effective environment and be proactive in responding to emerging support needs and concerns

Key Responsibilities:

- Build supportive, trusting relationships with customers
- Participate in the support planning and risk management, as facilitated by the lead Support Worker
- Take on some 'co-key working' responsibilities for a caseload as required and conduct regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensure the service environment is positive, supportive and a place of safety and stability for customers including being proactive in supporting emerging needs, risks, incidents and visitor arrangements
- Arrange for support effective out-of-hours responses to serious matters of concern or incidents that require additional input to safely resolve. This will include communicating emerging needs or presenting issues clearly and articulately to appropriate services in order to gain an effective response as required
- Deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. This may include practical tasks that are essential for independent living such as handling mail and supporting phone calls. This may also include delivering personal and physical care, including but not limited to support with personal hygiene, meal preparation, medication management and personal finances as required
- Support customers to undertake domestic tasks, including practical assistance to ensure a high quality living environment that promotes customers' dignity, respect and allows customers to feel safe and welcome in their own home. In some cases, this will include hands on support to maintain customers' living standards, including enabling a clean, safe and homely environment.
- Enable customers to make full use of community and neighbourhood facilities by providing support and advice as required
- Report any observations relating to customers welfare
- Shift lead, ensuring effective coordination of staff time so that all planned service and customer activities are attended to during the course of the shift
- Adhere to all the policies and procedures of Look Ahead Housing & Care plus those specific to the project, including any statutory requirements
- Ensure Look Ahead Health and Safety policies are adhered to at all times and uphold all health and safety responsibilities within relevant policies and local protocols
- Adhere to all other Look Ahead policies and procedures
- Maintain a good standard of records as required at the project under the direction of the Managers
- Participate in team meetings/reviews and the development of the service as required
- Engaging in Learning and Development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

For more information or to apply please visit our website.

Recruiting for a Waking Night Support Worker to join our Young Peoples Service in Hounslow!

GBP 22,928 per annum, 40 hours per week, plus 25 days Annual Leave, Pension Scheme, staff discounts, healthcare and more.

The young people's service in Hounslow supports young people with medium to high and complex needs including looked after children, care leavers and teenage parents across 6 sites. Support is provided by support workers and specialist workers, aiming to achieve the very best outcomes including tenancy sustainment, ETE, enhancing life skills, managing mental health and emotional wellbeing and a successful move on from the service with greater independence, confidence and resilience.

Job Overview:

Waking Night Support Worker will work in line with person centred risk assessments; support plans and liaises with Support Workers to provide comprehensive handover and partnership working. They will be observant of changes in behaviour and presentations ensuring appropriate actions are taken to document and report changes in support needs of young people.
Waking Night Support Worker will be able to carry out all necessary health and safety actions including light cleaning tasks and work with in policies and procedures. Furthermore they will actively seek out ways to work with the team and stakeholders to improve the experience of young people in the service.
The role requires individuals to work on a rota pattern including weekend working.

Key Responsibilities:

- Ensure the welfare of customers providing emotional and practical support to customers who are in distress, in crisis or require medical assistance such as emergency first aid or the intervention of medical professionals
- Remain calm and professional when dealing with emergencies and incidents following the reporting procedures and completing the required paperwork
- Ability to work empathically and compassionately with customers who present with complex needs such as mental health, substance misuse, safeguarding and physical health support needs
- Ensure the safety and welfare of customers by implementing and monitoring the visitors' procedure, preventing unauthorised access to the service
- Conduct health and safety checks and patrols around the building and exterior reporting repairs and any Health and Safety issues
- To undertake patrols and security checks of the building and exterior, monitoring CCTV, addressing any antisocial behaviour and completing the relevant reports
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Provide concise and clear handovers to the team highlighting any incidents or issues during the night and any follow up actions to be completed
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Provide day-to-day instruction/supervision of Assistant Support Workers/domestic staff/Personal Support Assistants where appropriate
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Recruiting for a Specialist Support Worker to join our Mental Health Service in Tower Hamlets!

GBP 23,000 per annum, 40 hours per week, plus 25 days Annual Leave, Pension Scheme, staff discounts, healthcare and more.

Tabard Court provides 24-hour support for men, aged 18-74, who have severe and enduring mental health needs together with a significant offending history. Many customers have led chaotic lifestyles and need support with medication and daily living skills. The service works in close partnership with key agencies, providing stability and a stepping stone to independent living for those moving from residential care, other supported accommodation, hospital or prison.

Job Overview:

Forensic Specialist Support Workers will work within a multi disciplinary team, providing support to customers with a range of mental health needs and who have had contact with the Criminal Justice System. This will include support with emotional, social, physical & domestic needs. You will be skilled in engaging both customers and stakeholders and have a good understanding of the needs and diversity of this client group. You will be able to demonstrate the ability to work in a therapeutic environment that at times can be challenging and provide quality evidenced based care and risk management strategies working closely with clinical colleagues. You will be highly motivated and committed, making a significant contribution to the development of the service and building on your previous experience and skills in mental health.
You will work flexibly to respond to emerging needs and effectively address the needs of the customer case load. This role will include shift working including : weekends, late shifts and occasional sleep-ins

Key Responsibilities:

- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organizations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed
- Adhering to Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/ domestic staff/ Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Is non-judgemental with the ability to cope with challenging behaviour and demonstrates a positive attitude to risk management.
- Is able to engage effectively with customers, carers and significant others.
- Is able to maintain therapeutic optimism and recovery-orientated approaches.
- Is respectful of customer's dignity and sensitive in their style of communication
- Prefers working as part of a group or team
- Is confident in applying effective personal and professional boundaries.
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgment
- Has a practical and logical mind and is naturally well organized
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behavior

Skills, Knowledge and Experience:

Essential:

- NVQ Level 2 or equivalent
- Must have some previous relevant sector work experience involving working with those with mental health needs and/or those with connections to criminal justice services.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Senior Support Worker (enhanced)

Closing date: 29 May 2020 at 23:59

Aim of the role: To support and empower our customers to increase their life skills

Location: Stockwell

Salary:£26,780.00 per annum

Contract:Permanent

Hours: 37.5 per week.  Working on shift which is 5 days a week over a 7 day rota, including early mornings, evenings and weekends.

Benefits:

• As part of your employment package with us, we offer:
• a competitive salary, comprehensive training and development programme, 
• 25 days annual leave plus bank holidays, increasing each year to 30 days annual leave plus bank holidays after 5 years  
• option to buy or sell annual leave up to one week’s annual leave
• a health cash plan providing cash back towards healthcare bills and other wellbeing benefits
• occupational sick pay
• contributory group pension scheme
• free life assurance
• cycle to work scheme and season ticket loans

About the Role

The service is an 87 bed supported housing service for young people aged 16-24 years with a range of complex needs, including experience of homelessness or rough sleeping, substance misuse, mental ill health and offending. The role will require you to work alongside our customers, as part of a multi-disciplinary team, to help identify their strengths and skills so they can achieve their goals and aspirations. Managing all aspects of service delivery including casework management and the daily running of busy hostels and promoting an inclusive and passionate culture.

About You

As well as having experience of supporting vulnerable people who are at risk of gang affiliation and offending to achieve independent living, you must have a clear understanding of why people become homeless, and the needs and challenges they face.

You will be required to take on a caseload of customers, with responsibility for key working, co-ordinating support packages and proactively ensuring all required tasks and activities are completed.

You will provide coaching and guidance to your colleagues to assist their professional development.

You will be part of a dedicated and supportive team, and so will need to demonstrate a positive and inclusive approach. You must be able to communicate clearly, both verbally and in writing, and be competent in the use of Microsoft Office Word and Excel applications.

About Evolve Housing + Support

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Our mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

Your application

Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves.

Please ensure that your answers give a clear outline of how your application meets the criteria for this job.

Please note that Evolve Housing + Support will process your data in line with Data Protection Regulations and our Privacy Notice which is accessible through the Evolve’s website

Senior support worker

Role profile

Job title:

Senior Support Worker (Enhanced)

Department:

Operations

Reports to:

Team Manager

Location:

See advert

Hours:

37.5 hours comprising of shifts with a rolling rota.
 

Typical shift pattern (may be subject to some variation dependent on the needs of specific services):
 

5 days a week over 7 days rota (including weekends) between 7am and 10pm.Weekends

About Evolve

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Our mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

Job description

 Overall aim

You will support the people we work with, our customers, to reach their potential and improve their quality of life through aspirational goal setting.  You will engage with and empower them to:

• Identify their strengths as part of our asset-based approach and identify their needs, opportunities, rights and responsibilities
• Plan what they want to achieve and take appropriate action
• Take part in activities and opportunities that generate aspiration and confidence

You will act as the link between the people we work with and a range of local authority, community and voluntary sector providers.

 As a Senior Support Worker, you will provide leadership to the team during shifts, and act as a coach and mentor to support workers and support assistants.
 

Act as lead for specific are of knowledge and skill, for example substance misuse, offending, mental health and gangs. This includes day to day support for your team and delivering training for small groups of staff in your area of additional expertise.
 

What to expect
Senior Support Workers will spend much of their time based at one service, however you will be expected to travel between sites for training and within the local community to support the people we work with.
 
We recognise that working with people who are disengaged and vulnerable can be very stressful.  On top of one to one meetings with your line manager, we offer access to an employee assistance programme and regular facilitated reflective practice sessions.
 
We provide training to enable you to do your work and build your capabilities.  We will set out a personal development plan with you to ensure you are supported to succeed in your role.
 
Support work is challenging, exciting and at times frustrating.  You will need to be prepared to cope with inevitable conflict and setbacks.  Results are usually long term rather than immediate, so patience and perseverance are essential. Your resilience and creativity will be assets in this role.
 
 
Key responsibilities
 
Supporting our customers

• Hold a caseload of customers and co-ordinate their support packages.
• Actively promoting customer involvement and co-production.
• Work with customers to identify their strengths and goals through our asset-based approach to support.
• Create management plans alongside customers by identifying and assessing risk to ensure they are able to stay safe.
• Establish supportive and professional relationships with customers and dealing effectively with unpredictable and challenging situations in a professional and sensitive manner.
• Support our customers to identify positive move on options and live more independent lives.
• Ensure our customers can thrive and achieve their potential.
• Liaise with external partners, including accessing appropriate statutory and voluntary services.
• Ensure fair access through interviewing and assessing the suitability of referrals, based on the criteria of the project.
• Encourage and support customers to raise complaints, comments and suggestions.
   

Additional responsibilities to support the management of the service

• To be a shift leader during a shift.
• Provide coaching and mentoring to Support Assistants and Support Workers to assist their professional development.

Housing Management

• Ensure all voids are advertised and lettings made promptly.
• Support customers to pay their rent, including providing advice on benefits and debt management.
• Be accessible and responsive to customers’ concerns and requests for information.
• Support and advise customers on any matters relating to their occupancy agreements.
• Deal with breaches of occupancy agreements sensitively and efficiently, in accordance with procedures
• Respond in a sensitive and proactive manner to customer and neighbour disputes.
• Respond proactively to maintenance issues.
• Remove items, clean and make rooms ready for new occupants, where required.
   

Health and Safety

• Ensure customers have up to date information on Health and Safety, and supporting them to manage their environment.
• Be fully aware of, and working within Health and Safety legislation.
• Carry out regular Health and Safety inspections, taking immediate action to remedy health and safety defects and alerting the appropriate people in line with Health and Safety Policies.

Administration

• Complete records on customer database (Salesforce) to deadlines.
• Keep timely and accurate records including customer files, monitoring information etc.
• Provide written reports and information as requested.
• Be aware of, and adhering to, all relevant financial procedures.
• Maintain personal records on the HR database.

General

• Ensure Evolve’s Equality and Diversity Policy and Code of Conduct are actively promoted and adhered to in all areas of work, and that services are accessible to all individuals.
• Work within the GDPR framework.
• Attend and fully participate in one to one meetings, annual reviews, team meetings and all training provided.
• Engage with colleagues and management to fully support the effectiveness of the team.
• Work across other locations, and attending training and meetings on other sites, as required.
   
  This job description provides an indication of the roles and responsibilities for the post of Support Worker, but should not be construed as an exclusive list of the duties that the post holder may be asked to undertake.
  All Evolve employees must also be aware of, and adhere to, all Evolve policies and procedures.
   
  Evolve reserves the right to amend this role profile as necessary, after consultation with the post holder, to reflect changes to the role.
   

Person Specification

Experience and qualifications

• Experience of supporting vulnerable people to achieve independent living
• Experience of providing professional guidance for colleagues

Knowledge

• An understanding of the reasons why people become homeless and the needs and challenges they face
• Knowledge of safeguarding issues and how they apply in day to day work
• Knowledge of statutory and voluntary resources available to homeless people including an understanding of welfare benefits

 Skills and abilities

• Ability to take on a caseload with responsibility for key working customers in line with Evolve’s approach to support
• Ability to document clear records and to evidence outcomes achieved with customers
• Ability to work inclusively, as part of a team, and to give and receive support and constructive feedback and also to lone work when required
• Ability to manage time and multiple priorities effectively and take individual accountability for meeting deadlines
• A level of self-awareness in respect of personal resilience and a commitment to engaging in activities to support your own wellbeing
• Ability to communicate clearly both verbally and in writing, demonstrating a good standard of written and spoken English
• Competent in using Microsoft word, excel and inputting to database