Assistant jobs in CR3 6NH

Job title: Team and Office Assistant
Reports to: Senior Manager
Salary: £22,000 to £24,000 depending on experience
Location: High Holborn, London (Office based)
Length: Fixed term 12-month contract
Hours: Full time

The Royal Society of Tropical Medicine and Hygiene (RSTMH) is a charity and membership society that has been dedicated to improving tropical medicine and global health since 1907.

Our ambition is to save lives and improve health around the world through increased access to greater equity in global health care. Through our activities we help further our members’ careers. We also bring together their collective knowledge and use our own expertise to achieve change within the sector.

We are looking for a motivated individual to join us as Team and Office Assistant, effectively supporting the small but busy RSTMH Team by providing proactive and comprehensive support across our key areas of work.

The role will require someone who preferably has some experience of providing support and administration to a busy team (preferably within the charity/not-for-profit sector), who is flexible, has excellent time management skills and is able work on own initiative. The successful candidate will be working across various RSTMH activities, including membership, journals, events, Early Career Grants, and communications; therefore, they will need to be efficient and organised, with strong computer skills and a professional outlook.

Please note: This is a London based role and will be office-based. This is not available as a remote job.

The Role:

• To develop and maintain effective working relationships across RSTMH
• To ensure that all general, email, telephone and written enquiries are dealt with efficiently and promptly
• To support with the management of the RSTMH office and office processes
• To undertake electronic and paper filing, and maintain filing systems appropriately
• To support with team planning, scheduling and social events and activities 
• To assist with the management and promotion of the RSTMH meeting room
• To support with financial administration
• To support the planning of RSTMH events, including handling delegate registration enquiries via telephone and email, collating event packs and materials, and conducting desk research on the cost and availability of venues and caterers.
• To attend RSTMH events, assisting with Zoom support on online events, and assisting as necessary at in person events.
• To assist with the administration associated with the RSTMH Early Career Grants programme, which includes analysing key data and helping produce reports for the team, our Committees and donors.
• Taking a role in the processes to select grant awardees including helping perform due diligence on the potential awardees
• To support the Communications Manager in scheduling and sourcing content for social media
• To support on the website by uploading and editing content through the CMS
• To help create and send the fortnightly member newsletter and the monthly non-member newsletter
• To support the Communications Manager in creating content to be shared across RSTMH communications channels
• To assist with communications planning
• To be responsible for the general administration and upkeep of RSTMH’s online opportunities platform, grow
• To support with strategies to increase members of RSTMH
• To assist with enquiries from current and prospective members in a professional, timely manner, and to agreed service targets.
• To support with membership management, ensuring data is up to date using CiviCRM
• To provide support to the managing editor for Journal-related tasks
• To ensure that all assigned tasks are completed to a high standard
• To participate in team meetings, planning and initiatives
• To assist in any administrative tasks to support the team and wider RSTMH community
• To undertake any other reasonable tasks as could be expected of a Team and Office Assistant

Essential Technical Skills:

• Ability to manage a diverse set of priorities and meet deadlines to a consistently high standard
• Capacity to set up and maintain administrative processes and office systems
• Excellent written and verbal communication skills and a strong understanding of delivering great customer service
• Experience of being responsible for initiating, planning, and developing own areas of work
• High computer literacy and confidence with Word, PowerPoint, Outlook, and Excel
• Exceptional use of written and spoken English
• Experience providing administration support, preferably in an office environment
• Good analytical skills with the ability to identify key points from complex material or information

Personal Skills:

• Ability to work with a wide range of people whilst presenting a professional image on behalf of RSTMH
• Ability to be calm under pressure and help build a collaborative team culture
• Flexibility and willingness to work under own initiative
• Discretion when dealing with confidential information
• Willingness to undertake other responsibilities and an eagerness to learn
• A demonstrated commitment to and interest in the aims and objectives of RSTMH

Desirable Skills:

• Filing experience
• Experience of working with databases
• Professional, polite and confident telephone manner
• Experience of working in events

Please submit your application form by 30th June by 5pm BST.
We encourage you to apply as early as possible as we will be reviewing and interviewing candidates as they submit, and so may close recruitment before the deadline.

Please click the apply button and send your CV and a supporting statement of up to 1,000 words to include how your experience matches the duties and skills for the role, it will be sent automatically to us. (Please insert your supporting statement where it asks for your cover message or covering letter). 

No agencies please.

ICT & Facilities Assistant (Part-Time)
Fulham-based, with travel to sites across London
Monday to Friday, 9am–2pm (25 hours per week)
Two-year fixed-term contract
c£28,000 FTE (actual salary pro rata)

Are you a tech-savvy, people-focused problem solver looking for a part-time role with purpose?

We’re supporting a small, well-established charity that provides housing and support to vulnerable people. They’re looking for an ICT & Facilities Assistant to join their friendly team and help keep their digital systems running smoothly – and their staff supported and connected.

This is a great opportunity for someone who enjoys variety, values meaningful work, and is comfortable being the go-to person for day-to-day IT support.

What you’ll be doing:

• Acting as first-line support for all things IT – from SharePoint and Teams to mobile phones, AV kit and the organisation’s in-house CRM.

• Logging and escalating more complex tech issues to the external ICT contractor or your line manager as needed.

• Setting up user accounts, permissions and access rights, with a focus on security and good cyber hygiene.

• Helping with onboarding new staff, setting up laptops and workstations, and delivering basic Office 365 training.

• Keeping IT documentation up to date – including inventories, guides and user manuals.

• Supporting with basic facilities tasks, including office moves and covering the Fulham site reception on occasion.

What we’re looking for:

• A qualification in IT (e.g. diploma or degree) and strong working knowledge of Windows 11, Microsoft 365, Teams and SharePoint.

• Experience supporting hardware (laptops, phones, tablets) and networking infrastructure.

• A good grasp of cyber security best practices.

• Someone proactive, organised and approachable – a natural helper who’s happy juggling different tasks.

• An understanding of, or interest in, the challenges faced by ex-Service men and women.

This is an office-based role working 9am–2pm, Monday to Friday. You'll be based in Fulham, with occasional travel to other sites across London.

If you enjoy rolling your sleeves up, supporting people, and making sure the tech just works – this could be a perfect part-time fit.

To apply or find out more, get in touch today. Please note, CVs are being reviewed on a rolling basis and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

About the role:

We are looking for Night Support Assistants to join our dedicated Youth Services team, supporting young people aged 16 and over in Lewisham and Greenwich. Working in a supported accommodation setting, you will play a vital role in creating a safe and nurturing environment for at risk young people and young people leaving care, helping them navigate their personal challenges and work towards their goals. Your presence and support at night are crucial to the overall wellbeing and development of the young people we serve.

In this role, you will oversee the overnight operation of our schemes, ensuring that the needs of each young person are met. You will be the first point of contact during the night, responding to incidents, emergencies, and any late-night activities. This responsibility is not only about keeping the service running smoothly but also about making a real difference in the lives of the young people in your care, building important nurturing relationships. Your guidance, compassion, and ability to handle situations calmly will empower them to feel safe and supported at all times.

The impact of this role is far-reaching, as you contribute directly to the success and safety of our service, helping young people overcome their challenges and make positive steps towards independence. Your work will ensure that the service continues to offer a stable, supportive environment where young people can thrive. As a Night Supported Housing Assistant, you will be at the heart of this critical support system, playing a pivotal role in both the day-to-day function of the service and the long-term growth and wellbeing of the residents.

Rota patterns: Greenwich: 38 hours over Wed, Thurs, Sat, Sun. Lewisham post 1: 31.5 hours over two patterns - Week 1: Wednesday, Thursday and Friday. Week 2: Monday, Tuesday, Saturday and Sunday. Lewisham post 2: 42 hours over Thurs, Friday, Saturday and Sunday. 

About you:

• Proven ability of successfully working with vulnerable young people or young adults at-risk.
• Experience of working in a team delivering a quality customer focussed service.
• The ability to manage complex/challenging behaviours and adapt your approach according to those varying needs.
• Sound I.T and numerical skills.
• A flexible, resilient and thoughtful approach to your work.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 6th July at midnight

Interview date: Tuesday 15th and Wednesday 16th July at SHP Head Office in Kings Cross

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. 

• Complete the monitoring form
• Upload your CV
• Upload letter of application, no more than two sides of A4, size 12 font

The Cardinal Hume Centre works to prevent and tackle youth and family homelessness.

Job title: Assistant Family Services Practitioner
Westminster, London
Hours: 35 hours (full time)
 

Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.

We are looking to recruit an Assistant Family Services Practitioner to assist with the provision of our whole family holistic approach. You will plan and support safe, creative, inclusive, and appropriate play opportunities for children and young people from a range of age groups. In addition to this, you will work with the team to ensure that children are supported with their learning through activities such as after school, homework clubs, practical and other activities when required. You will also work with the team to assist with the development and delivery of the Family Services outreach offer which will require some traveling to other settings to deliver our services off site. These may include temporary accommodation hotels or community venues in Westminster. Additional travel expenses will be reimbursed.

Please note that this role requires flexibility to allow for changes to the weekly rota to meet the needs of our clients. The Family Centre is open on Saturdays and will require some Saturday working. The work pattern rotates from Tuesday – Saturday or Monday – Friday.

Please refer to the job description for further information.

In your cv and cover letter, please answer the below questions and outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.

1. Do you have a minimum CACHE/NVQ Level 2 or equivalent qualification in: Playwork, Early Years Childcare and Education or Children and Young People’s workforce 0-19?
2. Do you have a knowledge and understanding of the Playwork Principles and the importance of play in children’s development? Please describe briefly of how you have used or might use this knowledge in your work.
3. Do you have experience of working in a community setting with children and families? Please give some examples of your experience.
4. Can you describe a successful play session you facilitated?

We are committed to safeguarding and promoting the welfare of children. We require job applicants, staff and volunteers to complete a criminal records self-declaration. This role requires an enhanced DBS check plus children’s barred list. It is an offence to apply for the role if the applicant is barred from engaging in regulated activity.

Benefits

· 26 days’ leave rising to 28 days’ leave after two years’ service (pro rata for part time staff)

· Discretionary wellbeing and celebratory days

· Access to Blue Light Card discounts

· Pension: stakeholder pension scheme and we will match employee contributions up to a maximum of 6%.

· Life assurance cover (after probation passed)

· Season ticket loan

· Training and development opportunities

Closing date for applications: 9am Wednesday 9th July 2025
Interviews: W/C 14th July 

Please note that a test will form part of the interview, if you are shortlisted details will be provided to you in advance of the interview.

If you’ve not heard from us three weeks after the closing date, please assume you have been unsuccessful on this occasion.

We are the party of the UK's co-operative movement, committed to building a society in where power and wealth are shared. It is an exciting time for the Co-operative Party with a strong team of activists and staff, our largest ever membership and a record group of elected representatives at all levels of government from Westminster to town halls and the devolved parliaments.

We’re recruiting a new Assistant General Secretary to lead our membership and Party organisation functions, and be an important part of our Senior Management Team.

The new AGS will lead the continued development of our membership strategy and journey, working with volunteers and staff to build a compelling membership offer that recruits, retains and motivates a growing membership, and ensures that our membership is representative of the communities we serve.

They will also lead the Party’s activism strategy, identifying new ways to support and involve our members in our campaigns, policy development and local activity. The AGS will oversee the support we provide to our local, regional and national units, including line management of our team of regional organisers.

The Co-operative Party is committed to being an inclusive organisation, where everyone is supported to play a part. That means the new AGS will work with our General Secretary and the National Executive to ensure we have the best procedures, policies and guidance, and that we deliver against our ambitious strategic plan. This includes overseeing the development of our operational systems, including HR, finance and IT.

The Co-operative Party values equality and diversity and welcomes applications from candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, gender identity, religion or belief, marital status, or pregnancy and maternity.

Job Title: Community and Events Assistant

Location: Flexible - travel to London-based office, fundraising and industry events required occasionally

Contract type: Permanent

Salary: £28,216 per annum

Hours:  37.5 hours per week
 

Closing date: Monday 30th June, 23:30

Interviews to be held 9 – 11 July

Are you a positive and open-minded individual who has great time management and organisational skills, enjoys communicating with a variety of people and is keen to learn and develop a career in fundraising? Then join Shelter as a Community & Events Assistant and you could soon be part of our welcoming and supportive Supporter Experience team.

About the role
This is a great opportunity for someone to learn more about community and events, and to develop a career in fundraising.

The main objectives of the Assistant role will be to provide excellent supporter care (building relationships and giving fundraising and event support and advice) to Shelter’s fundraisers and administrative support to the department.

Role specifics
As a key member of Shelter’s Community & Events team, you’ll be the first point of contact for our fundraisers, providing tailored support, advice and materials across phone, email, post, web and social channels, while ensuring accurate records, smooth communications, and newsletters. You’ll contribute to improving the supporter experience by helping develop fundraising resources, gathering case studies, and assisting at events and collections, often supervising volunteers with clear guidance and support (occasional evening and weekend work required, with time off in lieu).

You’ll also manage stock of fundraising materials, coordinate replacements through suppliers and internal teams, and provide essential administrative support, including data entry and financial processing (training provided). To thrive in this role, you'll need strong communication skills, a proactive mindset, excellent time management, and a sharp eye for detail. A flexible, can-do attitude is essential, as is a willingness to stay busy, get involved across the team’s varied work, and embrace learning opportunities to deepen your understanding of the charity sector and Shelter’s vital mission.

Apply to be part of our team and be the change you want to see in society.

Benefits 
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team
This role sits in the Community & Events department, which is made up of the Community Fundraising, Mass Participation, Digital Fundraising and Supporter Experience teams. Across the team, we look after a wide variety of fundraising activities which encourage supporters to raise money and provide them with excellent support to do so.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should include your responses to the points in the ‘About You’ section of the job description of no more than 350 words each.

Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below in your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Finance Assistant (Income)

Salary: £16,320 pa (£27,200 FTE)

Hours:  Part time (21 hours to be worked over a minimum of 3 days between Monday to Friday)

Location: Hybrid, with minimum one day a week in our Hampton Wick office

Benefits: 15 days leave, plus bank holidays (FTE 25 days leave, plus bank holidays) and an additional 1.5 days complimentary leave. Option to purchase additional annual leave, car leasing scheme, healthcare cash plan, enhanced pension, and more.

About us

Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although, for historic reasons, we also own some housing in urban areas.

We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.

About the role

This is a fantastic opportunity for someone looking to make an impact in the delivery of the income accounting provision at Hastoe.

You will assist our Management Accountant with the accounting, management and reconciliation of Hastoe’s solar photovoltaic portfolio, including the income that Hastoe receives from Feed-in-Tariff (FIT) payments. You will also assist with general management account duties.

The role will require close working and collaboration with colleagues within the Finance team and wider organisation (in particular our Housing and Property services teams), as well as communicating externally with other stakeholders regarding our PV panel portfolio. You will also need to liaise with Hastoe’s FIT licencee and other external organisations.

You will also assist with an exciting project to modernise Hastoe’s PV panel metering and data collection processes.

Duties will include:

• Assist the Management Accounts team to input accruals, Feed-in-Tariff (FiT) payment schedules and invoices relating to Hastoe’s solar photovoltaic (PV) panel portfolio.
• Assist with administration for said PV panel portfolio, accessing online portals, monitoring status of PV panels and payments.
• Liaise with Hastoe’s FiT licensee(s) to submit and receive information relating to the panels.
• Assist with the maintenance and servicing as required of the PV panel portfolio, working closely with Hastoe’s Property Services Team.
• Assist with completing reconciliations to ensure payments are allocated and accounted for correctly.
• Assist with reconciliations, month-end and other management accounts functions.

For more information on the role, please see the details on our Careers page.

About you

We are looking for someone with keen attention to detail and data analysis skills. You will also need to be adept at communication and passionate about service improvement.

You will also need:

• Experience of using Microsoft Office, specifically Excel & Word.
• Ability to work as part of a team.
• Experience of maintaining records and administrative systems.
• Knowledge of financial and management accounts.
• Ability to work to deadline, and interest in learning new skills.
• Ability and interest in learning new skills.

A personal note from Raj Patel, Management Accountant, your hiring manager

“This is a varied role in a great Finance team, where you will work on a critical area of Hastoe’s operations, working closely with teams across the entire organisation. We look forward to working with the successful applicant.”

Benefits provided

Annual Leave:  Starting at 25 days, plus bank holidays (pro-rata for part time) and 1.5 days complimentary leave, along with the option to purchase additional leave.

Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.

Other benefits include:

• Flexible working opportunities.
• Annual leave increasing with length of service up to a maximum of 28 days, plus bank holidays (pro rata for part time employees).
• Discounts for local shops, restaurants and gym membership.
• Cycle to Work and Car Leasing Scheme.
• Employee Assistance Programme (EAP) – confidential phone and online support and resources service with 24/7 access.
• Health Cash Plan (a type of health insurance).
• 3 x Life Assurance from day 1, for all pension holders.
• A supportive working environment with ongoing learning and development opportunities.
• Long Service awards.

This post is subject to background checks. Further details on this can be found within the advert on our Careers page.

Human Resources Assistant

Up to £26,000pa

Leatherhead, Surrey

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

This Best Companies Top 25 Charity is looking to appoint a Human Resources Assistant to support the small Human Resources team by offering high-quality administrative support and providing first-line HR advice to all employees.

This is an exciting time for an enthusiastic HR professional to join our ambitious charity. We have a clear vision for growth and a strong sense of values - our key asset is our people.

Reporting to the Director of HR & Volunteering, this varied, generalist HR role will provide support and guidance to employees on all HR related matters. They will play a vital role in ensuring a high quality employee experience, with responsibility for efficient HR administration including managing HR & recruitment enquiries, onboarding and offboarding of staff, recruitment processes, producing contractual documentation, managing the HR database and supporting the delivery of internal training.

What we’re looking for:

· Friendly, enthusiastic and socially-focused individual with a persuasive, teaching style of communication and the ability to build successful working relationships.

· An effective communicator – you have strong interpersonal skills and are able to motivate others, while also being aware of and responsive to, their needs and concerns

· A helpful and supportive team member - you work at a faster-than-average pace with a sense of urgency, using your initiative to get things done correctly, and work collaboratively to achieve results

· A conscientious and disciplined approach to work – you are a self-starter who is well organised, with a high level of attention to detail and accuracy and the able to work independently, following established guidelines efficiently.

· Someone with a working knowledge of HR, you may be CIPD qualified or working towards a qualification in HR.

What we offer:

We have a range of fantastic benefits that we offer our employees, this include:

· Flexible working hours to balance home and working life

· Access to the Blue Light Discount Card Scheme, and other rewards and discounts

· Time off in lieu

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 days to use in your 10th or 20th year of service (pro rata for part time)

· Bike to work, season ticket loan and payroll giving schemes

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme (we will contribute 5% of your salary and you will contribute at least 3%)

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and half day Christmas shopping

· A recommend a friend recruitment referral bonus

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed.

How to apply:

Please send your CV and a covering letter highlighting why your application should be considered above others to us via the link.

Interview dates: Interview Dates to be confirmed

Please disclose in your covering letter if you have used AI for any part of your job application.

Interviews will take place via Teams or in person at our Head Office in Leatherhead. We will only contact those applicants who have been successful.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and a Best Companies One-Star rated organisation, and we welcome applications from all backgrounds.

We are a Best Companies One-Star rated organisation.  Registered Charity No: 1070532

As EA to the Chief Operating Officer (COO), this role has a primary focus in providing comprehensive administrative support to the COO, in collaboration with the wider Directors’ office team and the COO’s direct reports.

They will be responsible for delivery of smart and strategic diary management for the COO and handling administrative tasks on the COO’s behalf. This role will provide varying levels of support for the Finance & Audit Committee, NT Food & Drink Board, Enterprises Board, and the Financial Planning Group. This will be done in close collaboration with the key contacts (internal and external), including, where appropriate, acting as central point for preparation of related papers, meeting scheduling; comprehensive minute-taking may also be required.

A key organisational focus over the next year will be delivery of substantive capital and improvement works. The EA will play a central and strategic role in the organisation and oversight of the related administrative complexities.

In addition to having primary responsibility to the COO, this role will provide administrative support to the Legal team, including invoice and expenses management, and diary co-ordination where required.

The successful candidate will have the following: 

• Considerable experience in an EA / PA or senior-level equivalent administrative capacity within an Executive environment (business or charity sector)
• Exceptional administrative and organisational skills, with a focus on complex and strategic diary management
• Excellent communication (in all mediums), interpersonal, and organisational skills, including building and maintaining key relationships in a senior space
• Proven experience in safeguarding sensitive and confidential information accordingly, with a core understanding of prioritisation
• Experience in formal minuting and report drafting

If that sounds like you, this may be the role for you!

The closing date for the receipt of a completed application is Monday 30th June 2025 at 12 noon

About Chapter One

Chapter One is a dynamic, growing charity with a vision of a world in which all children have the literacy skills needed to thrive. Our mission is to close the reading gap by providing children with one-to-one support at the time they need it most. 

Our unique Online Reading Volunteer programme currently supports around 3,000 children a year. It pairs disadvantaged, struggling five to eight-year old (KS1) readers with reading support volunteers who come from over 140 local and national businesses. The volunteer ask is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability. 

For more information about our programmes please visit our website. Please also take some time to visit our social media channels and watch our videos.
 

About the Role

The Human Resources (HR) & Administrative Assistant will provide support to the CEO, Line Managers and the wider team with a range of HR related and administrative tasks. They will work remotely and will need to have access to a reliable internet connection. They will report to the CEO.

This role is ideal for someone who wishes to pursue a career in HR, and Chapter One is willing to support the postholder to gain external qualifications. This role is subject to an Enhanced DBS check, and the post-holder must be permanently based in the UK at the time of applying and for the duration of their employment. 

All Chapter One employees are required to attend quarterly in-person staff meetings held in various locations across the UK (all expenses covered); participation is mandatory.

Main duties will include:

HR Administration and Data Management

• Maintain accurate and up to date HR records on Chapter One systems

• Be the in-house expert on Breathe, Chapter One’s HR system

• Lead on data entry and HR system (Breathe HR) management, including generating relevant reports to support staff management and key decision making

• Monitor and track training and DBS records ensuring timely renewals in line with Chapter One’s policies

• Assist with documenting and maintaining HR process and workflows

• Ensure employee documents are stored correctly and confidentially

Organisational Policies and HR Procedures

• Working with the CEO and the Senior Leadership Team (SLT) to create, update and disseminate relevant Charity policies and/or updates to the staff handbook

• Prepare standard HR letters and documents (contracts, change letters)

• Lead on the liaison with and promotion of the organisations Employee Assistance Programme (Health Assured EAP)

• Create process guides for staff in collaboration with Line Managers and the CEO

• Act as a first point of support for HR-related queries from managers, escalating to the CEO when needed

• Liaise with Chapter One’s external HR advice provider when additional expertise is required

• Proactively identify opportunities to streamline and improve HR administrative processes and procedures

Recruitment, Onboarding and Offboarding

• Support managers through the entirety of the recruitment process for staff and trustees - including, but not limited to, advertising vacancies, organising applications, arranging interviews, monitoring interview tasks, coordinating assessments, collecting candidate documents, requesting references

• Managing the onboarding process for all new staff, including, but not limited to, holding HR induction meetings, coordinating new starter paperwork, setting probation review dates and training

• Work with Line Managers to organise induction plans, schedule introductory meetings, and ensure new starters are fully supported during their initial weeks

• Coordinate the offboarding process for departing staff, including exit interviews, return of equipment, and removal from systems

General HR Support

• Organise and schedule staff meetings and organisation-wide training sessions

• Coordinate wellbeing and employee engagement activities, including, but not limited to annual surveys, staff away days, seasonal events

• Plan and coordinate in-person meeting logistics, including venue booking, accommodation, equipment and refreshments, ensuring all arrangements are inclusive and appropriately tailored to staff needs

• Work with the SLT to be a champion of Chapter One’s values, and a custodian of its supportive work culture

• Communicate instructions and other messages to Line Managers and staff clearly and promptly on behalf of the CEO 

• Support with preparation for audits or compliance checks e.g. Right to Work, DBS

• Provide HR support to staff working groups e.g. Wellbeing or Learning and Development

• Attend external HR webinars (eg with DOHR or Breathe) and disseminate information to the CEO & Line Managers as required

• Stay informed of relevant employment law updates, notifying the CEO of possible changes needed to policies or procedures

• Support general organisational administration as needed, such as scheduling key meetings, maintaining registers or documentation, or assisting with regulatory filings

• Assist the CEO & Line Managers with additional HR and administrative/organisational tasks, assigned at the discretion of the CEO

We are looking for applicants with the following essential qualities:

• Educated to A-level standard or equivalent

• A genuine interest in Chapter One, with a passion for the work we do

• Experience in a similar HR role 

• Proficient in use of Microsoft Excel/Google Sheets and Google Workspace

• Excellent written and oral communication skills

• Excellent interpersonal skills with the ability to build relationships with colleagues at all levels

• Thoughtful, compassionate and inclusive approach to interpersonal relationships

• Self-motivated and proactive, with a problem-solving mindset

• Goal-oriented team-player who also thrives working independently

• Meticulous eye for detail, who takes pride in holding themself to the highest standards in all aspects of their work

• Professional, discreet and able to handle confidential information

• Working knowledge of HR functions

The best applicants will also have the following desirable qualities:

• Experience of working in the charity/non-profit sector

• A desire to develop a career in HR

• A qualification in HR, e.g. CIPD Level 3, or working towards one

Interview Dates:

1st round interviews - Tuesday 22nd and Wednesday 23rd July
2nd round interviews - Monday 28th July

Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from individuals who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. 

Chapter One is committed to safeguarding children and young people. All postholders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request

Harris Hill has a temporary opening for a Supporter Care/ Events Assistant to join a lovely charity in Bath, working remote based (Would like a couple days the first week to meet and bring up to speed), on a full time basis, paying up to £29665 on an hourly basis, plus holiday pay.

Reporting to the Individual Giving and Membership Manager (Retention) you’ll help maximise the value of these programmes through effective membership & supporter stewardship, data management and campaign reporting.
This role supports the retention and growth of our membership and supporter base and Community & Events Fundraising Programmes helping to increase loyalty and lifetime value.
You will often be the first port of call for our members, supporters, potential supporters, and the members of the public contacting the organisation. You will handle enquiries, helping to develop ongoing relationships. You will also assist with the reporting of fundraising campaigns and activities.
We’re a small team but like to have a big impact on supporters and members – through excellent care and stewardship.

Experience:
An enthusiastic, hard-working team player with excellent interpersonal and relationship-building skills
Excellent communication skills, both written and verbal – with an engaging and professional telephone manner
Commitment to delivering high standards of supporter/member service and to the values and ethos
Excellent organisational and administration skills
Able to follow procedures, and work accurately, with excellent attention to detail
Numerate
Experience of using CRM databases
Able to work on own initiative
Experience of using Microsoft Office (Word / Excel / Outlook)
Comfortable participating in online meetings such as

Desirable

Experience of working in a customer, member, or supporter care environment.
Experience in processing Gift Aid
Experience in processing direct debits

If you would like to hear more, please apply for a full JD.

Do you have exceptional organisational skills, a proactive approach, and a passion for supporting inclusive leadership at the heart of a purpose-driven organisation? Then join us as an Executive Assistant and play a key role in supporting the Director and Senior Leadership Team of Shelter’s Equity, Inclusion and Culture Directorate. From coordinating key projects and meetings to managing communications and ensuring the smooth running of the Director’s office, this is a fantastic opportunity to help drive meaningful change across a dynamic and collaborative team.

About the role

The Executive Assistant is responsible for the efficient running of the Director’s Office and providing excellent administrative support and project coordination for the Director and EIC Senior Leadership Team (SLT), including document editing, key meeting coordination and recording, and liaison with teams across Shelter. The postholder will help ensure effective communication and collaboration between the SLT, other managers and people in the Directorate. 

Role specifics

We’re looking for someone to provide high-level support to the Director and Senior Leadership Team, acting as the first point of contact for the Director’s office and managing a busy inbox and diary. You’ll lead and support a range of quality and process improvement projects, help coordinate key activities, and ensure everything runs smoothly – from handling correspondence, preparing agendas and board papers, to drafting communications and booking travel. For the wider leadership team, you'll prepare high-quality documents and presentations, manage systems like SharePoint and the intranet, and ensure meetings and away days are well-organised and productive. You'll help monitor progress against strategic objectives, maintain the Directorate Risk Register, and keep projects on track and within budget.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

The Equity, Inclusion and Culture Directorate (EIC) was established in 2001 to look at the future with a true equity lens, across Shelter and Shelter Scotland, as a core part of our strategic aims. The Directorate consists of the following services: 

• Equity, Inclusion and Anti-Racism
• Learning and Organisational Development 
• Internal Communications and Engagement 
• Volunteering 
• Lived Experience Insight

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.