Customer Support Officer

Our client is expanding their busy Customer Services department and looking for a dynamic and self-motivated individual to join their friendly and dedicated team.

Customer Support Officer Responsibilities:

• Dealing directly with customers by telephone, web and email in line with agreed guidelines.
• Communicating and coordinating with internal departments to resolve queries.
• Following up on customer interactions.
• Providing feedback on the efficiency of the customer service process.
• Proactively identifying potential solutions to improve customer service.

Customer Support Officer Requirements:

Candidates will need excellent written and verbal communication skills, an ability to meet deadlines and a collaborative and agile approach. You must have experience in Customer Service within a commercial environment and the ability to work on your own and within a team.

About our client:

They are a UK-based international accountancy membership and standard-setting body. They are the only such body globally dedicated to public financial management.

They believe that improving public services is the key to changing lives for the better and that good public financial management is central to achieving this ambition.

Location: They are currently working from home. In normal circumstances the role is based from their Chester office.

Contract Type: Permanent

Hours: Full Time, 36 per week (normally between the hours of 9.00am to 5.00pm)

Salary: £18,000 per annum

Benefits: 25 days annual leave, up to 10% employer's pension contribution, Life Assurance to the value of 2 times your basic salary, Season ticket loans, Employee Assistance Helpline, Exclusive employee discount and rewards at many major brands including health & wellbeing, retail, restaurants and mobile technology providers.

Closing date for applications: 25th April 2021

Please note they may close the vacancy early once a sufficient number of applications are received. Therefore, please make sure you complete and submit your application at an early stage.

You may have experience of the following: Customer Support, Customer Support Officer, Customer Service Officer, Customer Service Representative, Customer Services Agent, Customer Services, Customer Services Advisor, etc.

Ref: 98313

Community Connector

We are one of the largest learning disability charities in the UK, supporting 2,500 people through our friendly, supportive, creative and diverse teams. This is an exciting opportunity for an individual to join our Cheshire and Merseyside Team.

Luv2meetU is a friendship and dating service for adults with learning disabilities and autism. We provide opportunities for people to develop friendships and relationships, extend their social networks and improve overall health and well-being, by arranging a number of social activities within their local community. During the pandemic the role will involve offering virtual activities.

Reporting to the Regional Manager in Cheshire and working alongside the Luv2meetU team you will play a key role in enabling people with learning disabilities and/or autism with varying needs to explore new opportunities within their local community, develop friendships and relationships and become more active.

Hours are flexible and will include evening and weekend work based on the needs of the project.

Salary: £21,937 pro rata

Hours: Fixed-term -1 year, Full time, 37.5 hours

Location: Hft offices at Ellesmere Port, in the community and remote home working

What we Offer

Access to the Hft Plus benefits package, which includes a great number of discounts and rewards across shops, restaurants, gym membership and days out Access to an Employee Assistance Programme whose range of resources are available free of charge and are completely confidential: Access to excellent learning and development – Hft is one of only four charities to have achieved the Skills for Care ‘Centre of Excellence’ provider status... Annual staff award scheme and peer recognition through our GEM awards programme. 20 days holiday (plus 8 bank holidays). A contributory pension scheme & life assurance.

The successful candidate will be educated to GCSE standard or equivalent and with the ability to use Microsoft office, Hft bespoke IT programmes and a variety of digital platforms including social media.

Experience of working with vulnerable people including adults with learning disabilities and/or autism together with an understanding of the needs, experiences and aspirations of people with learning disabilities would be advantageous.

Closing date: Friday 3oth April 2021

STRICTLY NO AGENCIES PLEASE.

You may have experience or an interest in the following: Project Worker, Community Support Worker, Support Work, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Mental Health Worker, Healthcare Assistant, Care Staff, Community Development, Care Worker, Vulnerable People, Social Worker, Not for Profit, NFP etc.

Ref: 98503

Support Worker

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Support Worker Responsibilities:

Alzheimer’s Society’s Dementia Connect service provides high quality tailored information and support to anyone affected by dementia in the way they need it, when they need it:

• A specialist telephone based information and navigation service
• Community based services offering an increased level of support for more complex cases
• Self-management - our online community (Talking Point) and online service directory are always available 24/7
• Keeping in Touch Calls - a way of keeping in contact with service users as their journey with dementia progresses

This role is an Adviser working in our telephone based service. You will be the first point of contact via phone, letter, email or social media, for people affected by dementia. You will assess their needs and identifying desired outcomes, providing excellent support in the moment as well as referrals and signposting to ongoing support where needed.

As a Dementia Adviser (Telephone) you will provide a highly responsive, individualised information and signposting service to people with a diagnosis of dementia as the first priority for the service and provide an extended information and signposting service to immediate carers, families and friends of the people who are referred to the service.

You will have knowledge of working alongside volunteers and have an understanding of the valuable contribution volunteers bring to services whilst championing their inclusion in all that we deliver.

Support Worker Requirements:

We are looking for empathetic, motivated and professional individuals. You will join a team of people who are passionate to improve the life opportunities of people living with dementia and those close to them; and who are committed to learning from and supporting each other.

You will have an understanding of the needs of people with dementia and their carers and direct experience of working in a telephone and e-mail based service. You will have excellent spoken and written English, be skilled in active listening and questioning skills, and have strong keyboard skills. A health and social care qualification, such as NVQ level 3 or equivalent would be an advantage.

Our service operates seven days a week and you will have the flexibility to support our service users across our working hours, which are currently Monday – Wednesday 9am-8pm, Thursday – Sunday 9am – 5pm. We will only be able to consider candidates who can commit to regular evening and weekend working as part of a rota.

About Alzheimer’s Society:

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Position: Dementia Adviser (Telephone)
Location: Warrington
Contract type: Permanent
Hours: Full time, 35 per week. Working pattern will be variable including regular evening and weekend shifts as part of a rota.
Salary: £20,363 - £21,603 actual per annum (depending on skills and experience)

Closing Date: 29 April 2021
Interview Date: 6, 7 and 10 May

You may have experience of the following: Dementia Adviser, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, etc.

Ref: 98483

Activities Worker

ROLE: Activities Worker
LOCATION: Liverpool (L8 7PQ)
DURATION: Permanent, Full Time
HOURS: Monday to Sunday on a rota basis, 37.5 hours per week

WHO ARE THEY?

Our client is a nationwide charity and a leading provider of residential centres, foyers, supported accommodation and move-on housing for single and homeless people across the UK.

They are on a transformation journey, striving to assist their residents and their staff alike, to help them in Transforming Lives. Their hard work has been rewarded as saha has been awarded a spot in the Times Best Companies Top 100 Not-For-Profit Organisation To Work For 2020.

WHAT ARE THEY LOOKING FOR?

They're looking for you (if you’re someone who is looking for a meaningful job that makes a difference in the community, whilst being provided with flexibility and real potential for growth).

They're looking for someone to join their family, to work within the Mildmay team, helping to ensure that all clients are given the security and support they require in order to maximise their independence, ensuring that their needs are met through participation in social, training, education and employment opportunities in the wider community.

Previous experience of working in a supported housing environment is preferred but not essential. Ideally, you’ll be agile and responsive to change, particularly in an evolving and challenging external environment with a strong focus on supporting our clients.

WHATS IN IT FOR YOU?

If return for your support, they'll reward you with:

SALARY: £18,525 per annum, paid monthly

BENEFITS: 26 days’ annual holiday, plus bank holidays, increasing one day a year for the first five years, Life Assurance, pension scheme, an employee health assistance programme, professional development opportunities, flexible working arrangements and more!

DATES FOR THE DIARY

CLOSING DATE: 14 May 2021

INTERVIEW DATE: TBC

THEIR COMMITMENT

Our client is an equal opportunities employer. They celebrate diversity and they are committed to creating inclusive environment for all current and future team members, working together to continue to help Transforming Lives.

Ref: 98550

Wirral Mencap are looking for a someone with a passion for empowerment and raising aspirations to fulfil this rewarding role. The Programme Coordinator will be responsible for creating and delivering a programme of accessible learning opportunities to meet the needs of people with a learning disability in Wirral, as well as taking the lead with our weekly Health Club.

The role requires someone that is confident in their abilities to create and deliver tailored learning content and also efficient and organised to coordinate the sessions. We are also interested in employing people that are keen to respond to emerging needs and develop new opportunities.

If you are a dynamic individual with a passion for supporting people with a learning disability to have a more independent and higher quality of life, then we want to hear from you.

The ideal candidate will have experience of delivering or coordinating training in basic life skills and independence skills such as cooking, money management, reading and writing, and skills for independence around the home.

It is essential that you have a positive, can-do attitude, as well as the motivation to drive these programmes forward.

Wirral Mencap can offer a friendly and collaborative work environment, with the opportunity to lead on a project that has a tangible and positive impact on the lives of people with a learning disability in Wirral.

If you think you have the right qualities and skills for this post, then we would love to hear from you. 

Closing Date:Tuesday 4th May, 5pm.

Interview Date: Wednesday 12th May

Morgan Hunt are working with a Housing provider whose mission is to transform the lives of vulnerable people. They do this through support and outreach that is tailored to the needs of the individual, with the aim of turning their lives around and living independently.

We are currently looking for a Residential Support Worker to work across Warrington and surrounding areas.

As a Residential Support Worker you will;

• Work with individuals with complex needs to deliver personalised support plans tailored to their needs
• Deliver ASDAN independent living programme to individuals in either a residential setting / outreach in the community
• Conduct welcome and induction for new service users
• Complete ongoing assessments of individual needs
• Assist service users to access education, training and / or employment opportunities
• Prepare reports and liaise with external agencies and professionals around the support of each individual
• Assist with the move on of service users when required

The successful candidate for this role will have experience of;

• Working with vulnerable client groups including care leavers, young people, mental health, homelessness, substance misuse, domestic violence as Support Worker / Project Worker / Housing Officer /
• Working withing the community, supported housing and / or residential settings
• Supporting individuals towards independence
• Multi - agency working, signposting and referring on to specialist organisations when required
• Using initiative and lone working
• Preparing incident reports and having the confidence to respond to challenging behaviour

Due to the nature of this role, an Enhanced DBS is required and a car driver would be beneficial.

For more information on the role of Residential Support Worker, please contact Annabelle Walster

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Our About Face team meet the varied and unique individual needs of service users who either
have been or are at risk of being involved in criminality. We do this working alongside South
Yorkshire police, the office of Police and crime commissioner for South Yorkshire (VRU) and
HMPPS amongst other partners, to improve the quality of life, raise aspirations, reduce reoffending
rates and accelerate individuals towards independence and true freedom. As
operations facilitator your role is all about supporting the service manager and the team to
provide a safe, supportive and vibrant working environment for both staff and the individuals we
support.

RESPONSIBILITIES
Your main responsibilities will include:

Project Administration
• Helping maintain financial and baseline information spreadsheets
• Assist with gathering and collating Key Performance Indicators (KPIs) for funding reports
• Printing and preparing the relevant documentation for meetings as requested by project coordinators and manager
• Organising administrative and practical tasks associated with meetings and following up action points, including room bookings, refreshments, agendas, taking minutes
• To work alongside the project coordinator to ensure all team are using the Computer Management System (ZOHO) accurately and professionally in order to record client information
• To collate and organise client counselling sessions and all related admin and finance
• Answering the phone and passing messages on to staff
• Filing and archiving both digital and physical
• Faxing
• Checking, scanning and distributing post
 

HR:
Liaise with central HR team to ensure the following are in place for the project:
• Induction and training for new staff.
• Filing staff, volunteer and client records in our online system including supervisions and appraisals
• Ensuring that all records are kept and shared subject to GDPR and any relevant Information Sharing Agreements (ISA)
 

Finance:
• Maintain and input budget information
• Expense reimbursement administration
• Up-dating petty cash sheets
• Credit card reconciliation
• Provide support with monthly invoicing
• Safe access and reconciliation 
• Overseeing Car Lease and Insurance information
• Providing a monthly budget report for managers and coordinators

Group Coordinator Anfield, Liverpool GFS 9157

Term time only

Part time 5 hours per week

Salary: £2,535 (£12.86 per hr.)

As part of our Covid recovery and growth plan, GFS are seeking a proactive and organised individual, to open and manage our planned group in Anfield, Liverpool.

About the job

As part of our growth plan, GFS is undergoing an exciting change in the way we manage our service delivery. We have big plans to develop clusters of groups in targeted areas of England and Wales, to ensure we are best placed to meet the needs of girls and young women. As part of this change we are looking to recruit group coordinators to both new and existing GFS locations. Successful candidates will coordinate a local GFS group and gain experience in managing a team of volunteers and supporting the growth of GFS in the local area.

You will be responsible for; promoting GFS in schools and local networks to recruit girls/young women; train and lead a team of volunteers to plan and deliver weekly GFS sessions.

You will need experience of youth work or a related field in particular developing and delivering activities for children/young people.

You should be able to; apply equality, diversity, and inclusive practices across your work, operate within GFS’s feminist values, and put girls and young women at the heart of decision making.

You will have the ability to lead, motivate, and inspire volunteers and work as part of a team to deliver a structured programme of activities.

You will be an effective communicator able connect to a variety of audiences; and build your local knowledge to develop effective partnerships with people and organisations.

This post will require unsocial hours. (Evenings and weekend)

Statement of exemption with reference to the Equality Act 2010

The employee may provide girls and young women with personal services, promoting their welfare or education, which can be provided most effectively by a person of the same sex. The girls need a positive role model to build self-esteem, confidence and to help them take responsibility for their lives.

Due to the nature of the role this post is restricted to female applicants only under the Equality Act.

To apply please download the application pack

Please note CV’s are not accepted.

ROLE SUMMARY

We currently have an exciting opportunity for a newly created role of Chief Operating Officer
within City Hearts. The successful candidate will take the lead in managing the day to day
operation of City Hearts, supporting and bringing out the best in the senior managers they work
with. They will ensure the charity is proactive, strategic and effective in meetings its vision and
goals, as well as its contractual and legal requirements. They will seek to further develop a
foundational strength which allows the charity to operate and develop multiple services across
multiple sites effectively.

JOB DESCRIPTION

Job Title: Chief Operating Officer (COO)
Reports to: Chief Executive Officer (CEO)
Direct Reports: Head of Human Resources, Head of Services, Head of Finance, Head
of Development (service elements only)
Contracted Hours: 37.5 hours
Contract Duration: Fixed until 25th June 2025
Salary: £37,500 - £42,500
Location: Position can based in Liverpool or Sheffield offices
Closing Date: 3rd May 2021
Interview Date: First Stage Interviews to take place w/c 10th & 17th May 2021
Probationary Period: 3 months

RESPONSIBILITIES

Your responsibilities will include:

DAY TO DAY MANAGEMENT

• To handle the day to day administration and operation of the business.
• To work with, line manage and coach Heads of Departments (Finance/HR/Services/
Development (service elements only)) to set goals, develop strategy and create targets
and KPIs.
• To ensure accountability of Heads of Departments and that a robust project management
approach is taken in all areas to manage risk and resources, analyse outcomes and
performance and ensure timely delivery of projects
• To work with Heads of Departments to redesign operational process and structures to
develop efficiency.
• To oversee the Head of Development in regards to service developments, including
projects based internationally. To have oversight of partnership agreements, quality
control and auditing, to ensure alignment of international projects and partnerships with
our vision, values and standards
• To oversee the Head of Services in all aspects of their role, in order to ensure that
services are delivered effectively and in line with City Hearts vision and values whilst
ensuring adherence to all contractual funding obligations.
• Ensuring City Hearts properties are compliant with legal and contractual Accommodation
Standards and Health and Safety Standards and inputting into the finalisation of lease
agreements for new or existing properties.
• To oversee the Head of HR in ensuring a diverse and inclusive workplace, through the
effective recruitment, training and development of all employees. To support in the
development and implementation of employee engagement strategies and input into any
senior level disciplinary action as necessary.
• Develop and have oversight of all operational budgets to ensure that the company
effectively manages its finances, is able to confidently decision make and has the
resources required to meet its objectives within agreed financial parameters and to work
with the Head of Finance to maintain the financial strength of the company
• To chair regular collaborative operational and strategic meetings with Heads of
Departments and other members of Management
• Maintain an effective working relationship and communication with all members of senior
management, to ensure alignment and coordination of goals, strategy, vision and actions
taken across all departments

STRATEGY

• Work with the CEO and alongside Trustees and Heads of Department as a key strategic
voice in the development of organisational strategy for City Hearts
• To be the lead on strategic development in all organisational operations and to be
responsible for the strategy’s implementation, in order to ensure that the organisation
achieves its desired short and longer-term objectives
• To identify opportunities for organisational development
• To take a lead on identifying funding opportunities and negotiating terms, and securing
income through mutually beneficial service level agreements and contracts

COMPLIANCE

• Develop and maintain all necessary systems and procedures to ensure that company
Operations, including but not limited to Health and Safety, Safeguarding, IT and
Information Security, comply with all legal and contractual requirements, regulatory
frameworks and agreed operational standards across the charity
• To ensure the charity effectively manages risk and to take responsible for business
continuity, ensuring effective monitoring, evaluation, reporting and production of relevant
departmental data and statistics
• To ensure the delivery of ISO targets with the support of the Head of Departments and
other staff

REPORTING AND COMMUNICATION

• To ensure the CEO and Board of Trustees are provided with any relevant information
through regular reporting in regards to the measured output of each Department
• Support with reporting requirements to the Charity Commission and Companies House
• To input into and feedback on legal contracts involved in the day to day running of the
organisation, such as partnership agreements and property leases
• To support trustees, CEO, and Heads of Department in internal verbal and written
communications, ensuring the charity’s vision values and culture are carried throughout

OTHER

• To deputise for the CEO in their absence or in identified events/meetings.
• To act as a spokesperson for the charity as and when required
• Act as the organisation’s key adviser on all issues relating to operational functions and
remain consistently in touch with latest developments in the third sector and in relevant
legislation to ensure that the City Hearts maintains a strong position in the charity sphere
• To take the lead in investigating and responding to complaints of a serious and/or
significant nature, ensuring the charity is fully accountable and identifying opportunities for
improvement and development
• To deliver training both internally and externally
• To develop and drive the charity's vision, values and culture throughout its staff and
volunteers, including implementation of structures/activities to achieve that goal

PERSON CRITERIA

• Ability to absorb large volumes of information in all areas and formulate and
disseminate information to the relevant individuals as appropriate
• Ability to manage complexity with a strategic approach, delegating effectively
• Adaptable, flexible and comfortable engaging with day to day practical tasks
as well as long term strategy and goals
• Excellent leadership skills, business acumen and ability to effectively
manage, lead and supervise a multidisciplinary team
• Ability to motivate, inspire and coach Senior Managers and staff
• Inspired by, committed to and clearly demonstrates the impact areas and
vision of City Hearts
• Ability to work collaboratively with individuals within Senior Management to
bring out the best in them individually, collectively and departmentally
• Excellent interpersonal and communication skills – comfortable building
relationships and communicating with a variety of people, from staff to
clients to board members, with the ability to resolve issues, build consensus
among groups of diverse internal/external stakeholders
• Ability and experience to network amongst key stakeholders and to present
and train internally and externally
• An excellent ‘all-rounder’ with an ability to make excellent decisions and
rapidly develop their understanding in all areas of organisational strategy
• A high level of financial understanding, including financial management and
budgeting
• Excellent strategic thinker, who innovates and manages change well
• Confident, resilient, robust, humble and trustworthy character

Halton Haven Hospice has an exciting opportunity for an enthusiastic, proactive and inventive part-time Community Fundraiser to join our team.

The right candidate will be an experienced fundraiser who can hit the ground running.  We’re looking for someone who can make a real difference to the people and community that we support.  They will have a demonstrable track record of achieving financial and non-financial objectives and be committed to continuing professional development; with a view to being able to identify and manage any fundraising opportunity that comes their way.  Our job is to raise vital income to support free hospice care and to ensure that it is available not only now but in the future.

This is a public facing role working in a fast-paced and creative environment; often juggling deadlines.  It demands the ability to prioritise workloads and to work both independently and as part of a team.  The successful candidate will work with volunteers, local corporates, schools and the wider community to steward supporters in their fundraising activity.  They will develop ongoing and new partnerships and engage in Hospice-led events and campaigns too.

No two days will be the same but the work will be varied, busy and hugely rewarding.  You will have the opportunity to make your mark and to develop new ideas and fundraising innovations.

Halton Haven Hospice is based in a leafy suburb of Runcorn with good road, rail and canal links.  Situated between Liverpool and Manchester with the iconic city of Chester as a neighbour it has a great deal to offer for individuals and families alike.

We are an equal opportunities employer committed to promoting an environment that is inclusive and free from all forms of unlawful and unfair discrimination.  We recognise and encourage the valuable contribution that people from all backgrounds and experiences bring.  Therefore we offer the additional benefits of:

• Free parking
• Free health benefits scheme (after qualifying period)
• Discounted dining facility
• Training and continuing professional development
• Entitlement to Blue Light card
• The People’s Pension Scheme or continuation of NHS Pension (subject to criteria)
• Salary £22,000 PRO RATA