Assistant jobs in london

This role supports AvMA’s Seven Pillars of Fundraising:

Supporter Care – Ensuring digital donors and fundraisers have an engaging, meaningful experience.

Organisational Commitment – Aligning digital fundraising efforts with AvMA’s strategic vision.

Responsibility – Maintaining ethical and transparent fundraising practices.

Growing Value – Increasing digital income through optimised supporter journeys and engagement. Strength – Building a scalable and sustainable digital fundraising model.

Leadership and Self-Leadership – Supporting volunteers and fundraisers in their digital engagement.

Diversification – Exploring new approaches to engage supporters and increase income.

Key responsibilities:

• Develop and implement a corporate and trusts fundraising plan that builds on AvMA’s existing pipeline.
• Utilise AI and digital tools to streamline prospect research, prioritise funders, and optimise fundraising efficiency.
• Identify and cultivate relationships with prospective corporate partners and trusts that align with AvMA’s mission.
• Write compelling funding applications and partnership proposals to secure financial support.
• Manage and steward relationships with corporate donors, grant-giving trusts, and foundations.
• Deliver high-quality stewardship, ensuring funders receive timely impact reports and updates.
• Provide insights and recommendations on long-term corporate and trust fundraising strategies.

Other:

• To undertake other duties as required commensurate with this post. To travel as necessary for events and fundraising activities

Person Specification

Essential:

• An experienced corporate or trust fundraiser, with a strong track record of securing funding.
• A confident relationship-builder, able to engage with potential funders and partners.
• Strategic and data-driven, with experience in using AI or digital tools to prioritise and streamline fundraising activities.
• A persuasive communicator, with excellent proposal writing and pitching skills. Results-driven, with a proactive and self-motivated approach to achieving income targets.
• Passion, commitment and drive to promote patient rights and follow the aims of AvMA.
• IT literate and confident with technological change. 
• Able to identify opportunities to improve our data collection systems; an awareness of the power of social media and how to use it to promote AvMA’s work.
• Committed to principles of equal opportunities and diversity and inclusion.

We’re seeking a Programme Manager to lead our Women Off to Work employability programme. Since 2017, this project has supported hundreds of women to boost their employability and wellbeing through training, advice, work placements and more.

About Us 

The Abbey Community Association is a charity on a mission to support the communities of south Westminster to improve their quality of life by providing the space, services and opportunities to the people who need it most. Our vision? A community that feels healthier, happier and able to access the support it needs, when it needs it.

From our central London community hub, we offer a wide range of activities, services and courses to help address the needs of local people in South Westminster across 4 key areas: physical health, mental health, poverty and reducing isolation and loneliness amongst the elderly. Our programme includes exercise and dance classes, training and employment support, arts and social activities, and more. 

About Women Off to Work

We are delighted to have been awarded funding by the National Lottery to deliver a third phase of our incredibly popular Women off to Work (WoW) programme. Since 2017, WoW has supported hundreds of local women from predominantly Global Majority communities through holistic training and pathways into work programme.

WoW delivers a blend of life and vocational skills training, promoting general employability and improved wellbeing through work experience placements, internships, job brokerage, practical advice on self-employment and micro-businesses, ESOL classes and more. The programme provides women with opportunities to gain formal and accredited training qualifications and provide support with tailored into-work action plans. 

About the Role

The Programme Manager will play a crucial role in continuing the successful delivery of this vital programme, managing and motivating a team to ensure that WoW hits key performance targets.

We would love to see an application from you if you have: 

• Demonstrable project management experience 
• The ability to lead a team to success 
• An understanding of the needs of women who are marginalised within the world of work 
• Experience of co-design and embedding service user voice/experience into delivery models 

 Staff benefits for working at The Abbey Centre: 

• Subsidised lunch 
• Interest-free season ticket loan/ bicycle loan scheme 
• 23 days annual leave (plus public & statutory holidays) – pro-rata 
• Contributions of 6% of salary into stakeholder pension scheme, when matched by 3% personal contributions. 

Reporting to: Director of Fundraising and Development 

Location of work: Remote with ad hoc time in the office for team days, events, campaigns and organisation away days.

Contract type:  Ideally full-time, 35 hours per week, 28 hours / flexible hours will also be considered. The role may require occasional evening and weekend work.   

Contract Length: Permanent

Salary: £31,500

BACKGROUND

Our work has never been more needed. The latest research suggesting that the number of children and young people at risk of hunger has rocketed to 2.6 million* means that one in five children don't have enough to eat.When a child is too hungry to learn, when they’re aching for something to eat, they can’t concentrate. They can’t absorb information. Big feelings and worries can be impossible to control. They fall behind in their studies.

Magic Breakfast provide a nutritious and filling breakfast to over 300,000 children and young people every school day. We work with schools in areas of high disadvantage, helping staff target the children most in need without barrier or stigma.  Magic Breakfast are ambitious to grow our impact to remove hunger as a barrier to learning for all children and young people in the UK.

 This is an exciting time to join Magic Breakfast if you wish to make a difference to the lives of children as we work to influence both policy implementation, with the national rollout of primary-aged universal school breakfast, and legislative change, through the Children’s Wellbeing and Schools Bill. There has also been commitment from the Scottish Government for a national breakfast scheme and we are seeking to expand our advocacy work into Wales. Magic Breakfast’s influence will be instrumental to ensuring school breakfasts are implemented in a way that is hunger-focused and barrier free.

 In addition, thousands of secondary school children are at risk of losing their free school breakfasts from September next year. For many of these students, this is their only opportunity to have a nutritious meal before facing a demanding school day, including taking exams.  And for the very youngest, we know that the disadvantage gap begins before they even reach reception. With the Government commitment to another 100,000 places in school-based nurseries, early years is also a critical part of our advocacy work.

 Being part of the work of Magic Breakfast is your chance, together with parents, teachers and people across the UK, to demonstrate the power of school breakfasts and to shape the way forward to end morning hunger for good.

*Food Foundation Insecurity Tracker Jan 2025

JOB PURPOSE  

The Fundraising and Development department is responsible for ensuring Magic Breakfast’s on-going sustainability through the generation of income and other critical non-financial support. The Department Coordinator will work closely with the Director of Fundraising and Development and other members of the Fundraising Leadership to facilitate closer alignment across the department, help unlock and enable income growth, whilst also providing administrative and coordination support to the team more broadly. The successful candidate will also play a critical role in developing and delivering the department-wide calendar of stewardship events, working with colleagues from across the major gifts team to identify opportunities to connect our supporters even further with the impact of our work 

KEY RESPONSIBILITIES:  

Department Coordination  

• Work closely with the Director of Fundraising to coordinate effective planning and management of the Fundraising & Development (F&D) strategy by coordinating quarterly review and monthly Core Management Group (CMG) meetings and managing all aspects of the monthly F&D team meetings ensuring they have maximum impact for all individuals and the organisation. This includes managing actions, minutes and agendas

• Support with the planning, coordination and diary management for any department away days, planning or reflection sessions  

• Lead efforts to enhance synergies within and across the F&D and other departments, identifying and enabling opportunities to add value, enhance efficiencies and reduce siloed working, for example through reviewing current systems and facilitating opportunities for collaboration and support  

• Provide project management support for significant team level projects, including developing project timelines and plans using Asana (e.g., for the Magic Morning webinars process and the department’s involvement in giving campaigns or annual reports) 

• Work across the department to identify any gaps or updates required for process/ ‘how-to’ documents  

• Act as the department representative for Asana, systems and process champion, providing training to colleagues where necessary  

• Act as the department lead for other key internal groups such as the all staff away day.

Supporter Care  

• Support the Fundraising Officer where necessary to act as the key welcome point to people reaching out to support Magic Breakfast, responding to enquiries received on the phone, escalating and triaging queries where necessary.   

• With support from across the Department, develop and deliver a calendar of department wide engagement events, including group school visits, stakeholder events, thought leadership dinners, and our online ‘Magic Mornings’ - a speaker series where we invite funders to hear more about our work. 

• Lead on the planning, review and learning capture/ sharing for all events, and more broadly the stewardship calendar across the department.

• Work across the department to review cross-departmental stewardship and identify opportunities for improvement, collaboration and alignment to key objectives, either through events or other activities.  

• Ensure that all confidential donor data is stored and handled in accordance with data protection regulations and all records retained on Salesforce where required.  

Fundraising Administration  

• Provide general administration support to the Fundraising & Development department, working in collaboration with the admin network across the organisation. Potential tasks may include but are not limited to meeting logistics, booking venues for away days and accommodation/travel bookings 

• Develop and maintain accurate and efficient administration systems and tools to support the department, for example our intranet section  

• Manage the Department’s resources and order supplies  

• Assist the Gifts Officer with gift processing when required, including the processing of cheques, sending acknowledgements, and adding gifts to our CRM, Salesforce  

• Administrative support to the Director of Fundraising and Development as required, including pulling reports and occasional diary management   

• Ad-hoc support to other team members.   

• Support the department with scoping and research for new fundraising products or initiatives  

• Make purchases on behalf of the Fundraising and Development department in adherence with internal budget approval processes and delegation of authority  

General:   

• Support the Fundraising & Development team by attending events and working on collaborative initiatives  

• Attend meetings and cross-team working groups to represent the Fundraising and Development Department and its interests  

• As requested, provide regular updates to key stakeholders  

• Ensure compliance with data protection regulations  

• Occasional work outside of regular office hours and at weekends  

• Exemplifying through behaviour our values-led culture that encourages curiosity, engagement, positivity and continuous improvement underpinned by a commitment to social impact, ensuring that children and young people are at the heart of everything we do.   

• Working collaboratively across the organisation to build good working relationships.    

• Actively contributing to team meetings and supporting team members where necessary.   

• Participating in occasional work-related events at external venues.   

• Undertaking any other duties commensurate with the role.   

• Adhering to all Magic Breakfast policies and procedures.   

PERSON SPECIFICATION  

Skills and abilities   

• Ability to manage multiple tasks simultaneously and work to deadlines.  

• Strong interpersonal skills to build effective working relationships with a range of stakeholders, a collaborative team player.   

• High level of competency in the use of Microsoft.  

• Confidence in using Microsoft Word IT packages.   

Knowledge and experience   

• Experience planning and organising online and in person events.  

• Experience of working for a charity desirable but not essential.  

• Experience or knowledge of administration within fundraising desirable but not essential.   

• Experience using Salesforce / similar CRM or an aptitude for learning new software quickly.    

• Experience using Asana or an aptitude for learning new software quickly.    

• High level of competency in the use of Microsoft.  

• Experience of working in an administrative role.   

• Share Magic Breakfast’s commitment to Diversity, Equality and Inclusion within the workplace.  

• Experience of working well collaboratively within a team.  

Other : 

• Passion for Magic Breakfast’s mission of ensuring that no child is too hungry to learn.  

• Enthusiasm for delivery a high standard of supporter care.  

• Shared commitment to our values and active contributor to our enabled and empowered culture 

• Experience of working for a charity desirable but not essential.  

• Experience or knowledge of administration within fundraising desirable but not essential.  

WHAT WE OFFER

At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.

Please find attached our job pack. 

APPLICATION PROCCESS

Should you wish to discuss the role before applying please email our People and Culture Team, recruitment @magicbreakfast. com

Shortlisting - 19th - 20th May

Interview 1 - 26th and 27th May

Interview 2 and informal interview - 2nd and 3rd June

We are recruiting a General Advice Officer to support with the delivery of advice and welfare support to vulnerable guests who access the Community Wellbeing Service, a local support hub offering relief from the rising cost of living for local families. The General Advice Officer will support our guests on a range of areas including benefits, immigration, housing, money management and access to training and employment services. The postholder will provide high quality welfare advice and guidance through weekly one-to-one advice sessions, undertake case work, work with partners to facilitate referrals, and provide support to advice volunteers. 

The successful candidate must have at least two years’ experience delivering effective advice or in a similar capacity, demonstrate empathy, an understanding of the issues facing vulnerable people, and have in-depth and up-to-date knowledge of welfare benefits and housing policies/legislations, with a strong focus on achieving tangible outcomes for our guests.

Advice Work

• Carry out assessments to identify urgent needs and appropriate support pathways for members at the Community Wellbeing Service.
• Support outreach or community engagement activities as needed.
• Provide holistic and person-centred advice and casework on the main enquiry areas, particularly welfare benefits, housing, employment, health and wellbeing, immigration and money management.
• Maintain Sufra’s Advice Quality Standards and meeting tangible outcomes.
• Produce detailed case records on our case management system for the purpose of continuity, statistical monitoring and report preparation
• Apply for funds from trusts and foundations to support individuals and families with essential costs such as housing deposits or white-goods and/or cancellation of debts;
• Develop and maintain good working relationships with external stakeholders for joined up working, including statutory and voluntary service providers, making referrals for guests where appropriate.
• Enable and support guests to act for themselves, wherever appropriate.
• Monitor the progression of all cases to the point of resolution.
• Conduct follow-up calls with guests where needed and track outcomes
• Support volunteers who are working on delivering Advice Services e.g triage volunteers and pathways volunteers
• Provide advice to the General Advice Service as and when required

Case Management

• Manage own caseload and work independently to support guests
• Use of Case Management System (AdvicePro) as well as Microsoft Office for communication and document production.
• Support with developing case studies and gathering guest feedback
• Collect statistical information as requested for reporting purposes.
• Feed into the development of monitoring reports for funders and other stakeholders

Other Responsibilities

• Maintain and update the charity’s record of referral and signposting agencies;
• Ensure data protection regulations are adhered to, and that sensitive data is handled in accordance with relevant legislation and organisational procedures.
• Keep informed of new and changing legislation relevant to the post, and of local issues and policies
• Be committed to the aims, procedures and policies of Sufra’s advice service in every aspect of service delivery.
• Take part in supervisions, personal development training, team meetings and appraisals
• Undertake any other reasonable duties to support the operations of the charity.

The 2021 Census shows that around 36% of Camden’s households are now made up of private renters, and in the Haverstock and Primrose Hill wards, where this project will operate, it’s 27% and 35% respectively. This group of residents is often unaware of what services are out there to help them, where they are located, and how they access them.

This new role has been created to outreach and engage with private renters in the 2 wards specified and it will also include information production, dissemination and project management work. The worker will set up the project and is the key person in ensuring the smooth delivery of it in line with its stated aims and objectives.

Please note: You will need to be based in/around London for this role as it involves work within specific locations in the London Borough of Camden and is not suitable for home working or long distance travelling.

Please also note: Interviews are scheduled to take place on Thursday 12th June

Project management:

1. To plan and deliver the project to all agreed deadlines, milestones and targets

2. To manage the project budget in liaison with CFPT’s Assistant Organiser

3. To gather and record all relevant data and statistics relating to the project

4. To monitor the performance of the project using the methods, format and frequency agreed with the funder

5. To prepare project update reports for CFPT’s Management Committee as and when required

6. To prepare annual project update reports as required by the funder

Relationship building:

1. To identify and build relationships with key contacts e.g. ward councillors, Council staff, and other relevant individuals and groups/organisations

Engaging:

1. To creatively engage with a wide variety of private renters (focussing particularly on the more vulnerable and socially isolated ones) in different locations and settings across the 2 wards to ensure they are aware of the range of local services available to them

Participating:

1. To promote and raise awareness of the project both online and through organising meetings, events and activities in the wards

2. To increase participation in the project both online and through organising meetings, events and activities in the wards

3. To publicise the project and private renters’ issues through the different media and other communication channels

Informing, empowering and supporting:

1. To identify the information, support and other needs of private renters to enable them to effectively engage with their landlord and/or agent and other organisations

2. To help and support tenants to advocate on behalf of themselves, and when required, to advocate on their behalf with the landlord and/or agent regarding individual problems and issues.

Project sustainability:

1. To have an awareness any relevant developments (internal/external) which could impact on work of the project

2. To assist CFPT’s Organiser to identify and make applications to funders to ensure the long-term sustainability of the project, if this is required

Other:

The post holder must undertake:

1. To attend some evening meetings and work occasional weekends

2. To attend CFPT Management Committee meetings and AGM when required

3. To demonstrate commitment at all times to the principles of Equality, Diversity and Inclusion

Band 7 Counselling / Clinical Psychologist

Reports to: Clinical Lead, Dose of Nature

Job Overview:

This is an exciting opportunity for an enthusiastic and innovative psychologist to join our warm and friendly team at our Dose of Nature hub in Surrey. Dose of Nature is in an exciting phase as we continue to receive funding to expand our reach, particularly increasing accessibility to our service for clients living in the Waverley area.

We are seeking a psychologist with passion for the natural world and there is great potential for the psychologist to lead on areas in which we seek to develop and expand. The post-holder would be closely supported by the psychology team, as well as the wider team, to do so.

Dose of Nature is a mental health charity whose objective is to improve the mental health and wellbeing of individuals through increased engagement with the natural world. Our work is rooted in a wealth of scientific evidence that demonstrates the physiological and psychological benefits of spending time in nature.  We deliver ‘Nature Prescriptions’ to adults (aged 18+) referred by their GP with a wide range of mental health issues, including depression, anxiety, trauma, and addiction.

Our Dose of Nature Prescription is overseen by psychologists and is a genuine alternative to both medication and more traditional psychological interventions. Through a combination of education, first-hand experience, and practical and motivational support, we aim to encourage a greater connection with nature and inspire lifestyle changes that will have a significant and lasting impact on mental wellbeing.  Dose of Nature is a fun, supportive and lively organisation that encourages creativity and independence, as well as a strong sense of working together as a team.

The nature of the role requires occasional evenings and weekends to cover monthly volunteer training evenings and social events as necessitated by the needs of the charity.

Key Responsibilities 

Clinical 

• To carry out psychological assessments of clients referred to the service, to reach a psychological formulation of the client’s difficulties and understand their wider contextual needs, and to support those clients throughout their journey with Dose of Nature, offering ad-hoc support where needed.
• To subsequently pair clients with an appropriate volunteer Nature Guide who then delivers the Dose of Nature Prescription.
• To review clients at the end of their Dose of Nature Prescription and ensure that those clients who would like to and / or need to, maintain connection with Dose of Nature by attending groups, social events, and through ad-hoc support.
• To maintain relationships with GP practices and other referrers, and to inform them of client progress.
• To support the Clinical Lead to offer workshops and presentations to other agencies, professional colleagues and in the wider community.
• To provide specialist psychological advice, guidance and consultation to other professionals, staff members and volunteers contributing to a client’s recovery.
• To undertake risk assessment, formulation, and management of clients and to provide advice to the Dose of Nature team on psychological aspects of risk assessment, formulation, and management.
• To actively promote client involvement in their recovery and service development.

Teaching, Training, and Supervision

• To receive and provide regular clinical supervision.
• To gain additional experience and skills relevant to the Dose of Nature model.
• To provide clinical placements for trainee counsellors and / or trainee psychologists where needed and if appropriate, ensuring that trainees acquire the necessary skills and experience to contribute effectively to client recovery, utilising the Dose of Nature model.
• To provide advice, consultation and training to staff and volunteers.

Management, Leadership, Recruitment, Policy and Service Development

• To participate in identifying and implementing the development of a high quality, responsible and accessible service.
• To contribute to the development, evaluation and monitoring of the team’s operational policies and services, through the deployment of professional skills in research, service evaluation and audit
• To participate in the management of psychological resources available to the team.
• To manage the workloads of assistant and trainee applied psychologists.
• To be involved, as appropriate, in the short listing and interviewing of assistant psychologists
  and other staff.
• To provide effective leadership and management to staff which promotes high performance
  standards both individually and as a team. 

Research and Service Evaluation

• To utilise theory, evidence-based literature, and research to support practice.
• To undertake appropriate research and provide research advice to other staff undertaking research
• To undertake project management, including service evaluation, with colleagues within the service to help develop service provision.

This job description sets out the main responsibilities and duties of the post, but is neither exhaustive nor exclusive and the postholder may be required to undertake such other duties and responsibilities as may reasonably be expected of an employee of this grade.

Your new company
My client is a health-based research charity based in the heart of London. They are looking for an Operations Manager to provide additional support who is comfortable working in senior-level settings and people manage a team of 4-5 Executive Assistants. This role will be fast-paced, and you will be asked to take on all responsibility for various projects. You will be expected to work a minimum of 3 days on-site in their Central London offices.

Your new role

• Manage the team of EAs
• Co-ordinate and deliver all cross-divisional projects, communications, meetings, and wellbeing activities to ensure the effective and smooth running of the division.
• Preparing documents for CEO / CoS including correspondence, reports, minutes, briefing notes and other papers and preparing presentations
• Organising meetings at divisional level, including meetings of the senior management team and external parties
• Manage the team's operational budget, including the tracking of expenditure and review of monthly/quarterly reports. Process expenses and invoices.
• Manage and deliver cross-departmental projects. Act as point of contact for the CEO's office for organisation-wide initiatives.
• Assist in the preparation of papers for internal and external meetings, attending such meetings and producing minutes, action logs or programme documentation.
• Undertake any other work that may be reasonably required from time to time 
• Undertake work in accordance with Wellcome policies and principles.   

What you'll need to succeed

• EA / Office Management experience
• Excellent people management skills and experience
• Advanced IT Skills - excellent working knowledge of Microsoft Office software, including SharePoint.
• Able to draft correspondence
• Experience of managing projects
• Experience of managing a variety of stakeholders

What you'll get in return

A competitive day rate, with the opportunity to be exposed to some wonderful research within the medical field. You will be working in a location with great transport links within the City of London.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Please note, due to the volume of applications, if you have not been contacted, please assume you have not been successful in the role.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Our amazing team at Alana House - PACT are looking for Key Workers to join our Womens Community project.  Full time or part time applicants are welcomed to apply.

Could you make a lasting difference to women facing multiple disadvantages? Our award winning trauma recovery service empowers and enables women to access the support they need.  Our service covers Reading, Berkshire, Oxford City and South Oxfordshire.

Position: Womens Community Project Key Worker

Location: Based in central Reading.  The role requires travel across Berkshire, Oxford City and South Oxfordshire, the post holder must hold a full UK drivers license with access to own transport

Contract: Permanent full time – 37 hours per week Monday to Friday.  Part time hours will also be considered

Salary: Starting salary in the range of £25,734 to £31,453 per annum, depending on skills and experience (pro rata if part time)

Having regard to the nature and context of the work, there is a genuine occupational requirement permitted under the Equality Act 2010 that this post is only available to female applicants.

About the role:

As a Key Worker at Alana House, you will hold a case load of women and be involved in one to one work support work and group based sessions.  Your Key Worker responsibilities will include:

· regularly meet with women to provide dedicated emotional and practical support

· complete initial assessments of risk and need, and provide one-to-one support across rehabilitative pathways

· create and review support plans in collaboration with the woman, and other agencies

· facilitate and deliver group-based support

About you:

As a Key Worker, you’ll bring an in depth knowledge of issues facing women with multiple disadvantages, including those with convictions and those at risk of offending.  You’ll also have significant experience of supporting women with issues such as homelessness, substance misuse, domestic abuse and mental health, preferably within a criminal justice setting.

If this sounds like you then visit our website to apply today to join a collaborative and dedicated team who are part of something truly meaningful. Contact details for an informal discussion about the role can also be found on our website.

Early applications are encouraged as we may close this vacancy on an earlier basis if a successful candidate is found.

Closing date: Midday, Wednesday 14 May 2025

Interview dates: Wednesday 07 and Friday 23 May 2025

Other roles you may have experience of could include: Family Support Worker, Family Key Worker, Womens Support Worker, Womens Key Worker, Domestic Abuse Support Worker, Domestic Abuse Key Worker, Recovery Worker, Assistant Support Worker, Assistant Key Worker, IDVA Independent Domestic Violence Advocate, ISVA Independent Sexual Violence Advocate, Probation Services Officer, etc.

Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards.

Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.

All opportunities with PACT are based in the UK.

Ombudsman Complex Complaints Adjudicator 

Are you skilled at analysing and investigating complex complaints and finding ways to resolve disputes? Or, are you looking for a case-handling role in a professional, collaborative and service-user focused environment where you can use your knowledge of higher education? If so, we would love to hear from you.

This is an exciting opportunity to join the ombudsman service that deals with complaints from students at higher education providers and universities in England and Wales. 

Position: Ombudsman Complex Complaints Adjudicator (internally known as Assistant Adjudicator)

Location: Hybrid/Reading (a minimum of one day a week in the office, more office attendance will be needed during probation)

Hours: 35 hours (part-time working considered)

Salary: Starting salary of £47,306 salary progression Grade 5 £47,306 - £55,350

Contract: Permanent

Closing Date: 19 May at 10am

About the Role

As Assistant Adjudicator (AA), you will work as part of the Adjudication Team, who are responsible for the review and resolution of complex and/or entrenched student complaints. 

The Adjudication Team is a collaborative casework environment. Assistant Adjudicators work at pace to see cases through to conclusion by either writing and issuing clear, concise, accurate and well-reasoned decisions (Complaint Outcomes) or by negotiating settlements. 

Your cases will typically be complex with a higher level of risk or the potential to have a greater impact on the student, the provider and/or on the organisation. The information and electronic files you work with will typically involve large amounts of written documentation.

You will be expected to provide excellent customer service and as well as progressing cases in a timely way, you will have a targeted number of cases to review and close each month.

About You

You will be skilled at evaluating large amounts of written information as well as exercising your judgment to reach well-reasoned decisions and to resolve complaints. You will have the skills and flexibility to manage a varied and demanding caseload and will be able to clearly and persuasively explain your decision in writing and/or by telephone or video calls.

You will have:

• Honours degree or equivalent professional qualification or experience 

• Experienced at dealing with a range of people at various levels

• Experience of managing and maintaining a heavy workload

• Excellent analytical and investigatory skills 

• Strengths in making logical, evidence based decisions and reaching solutions to problems which are creative and pragmatic 

• Excellent written and oral/ telephone/video communication skills with a customer service focus

• High degree of confidentiality, discretion and integrity 

• High level of accuracy and attention to detail 

• Ability and willingness to learn new processes and procedures with a positive attitude

• Enthusiastic about opportunity to develop professionally, by undertaking stretching tasks and engaging positively with feedback from colleagues 

The charity values diverse backgrounds, life experiences and perspectives.  It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service.  It welcomes applications from candidates from all backgrounds, in particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds.  Applications for full-time or part-time working will be considered.

Qualifications

Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms.

You may also have experience in roles such as Complaints Officer, Senior Complaints Officer, Senior Complaints Adjudicator, Complaints Investigator, Complaints Resolution, Ombudsman Senior Complaint Adjudicator, Ombudsman Senior Complaint Adjudicator, Senior Complaint Adjudicator, Ombudsman Senior Adjudicator, Complaints Handler, Senior Complaints Handler. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

Save the Children UK is offering an exciting opportunity for a purpose-driven, collaborative, and influential leader with extensive strategic experience to join us as our Executive Director of UK Impact. In this role, you will lead our UK Impact group—comprising teams across the devolved nations, as well as the north and south of England—to ensure that families have the resources, services, and power they need to end child poverty.

This is a critical and growing area of our work, and we are committed to deepening our investment and expanding our impact across the UK. 

You will also oversee our Public Affairs, Campaigns and Organising, and Child & Youth Participation departments. Working collaboratively across Save the Children UK and with external partners to deliver lasting, systemic change for children and families. 

This is a permanent hybrid role, based out of our London Farringdon office. The nature of this role is likely to require a presence in our offices or with partners 3 days a week. 

About Us 

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm.

When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach. 

About the role 

As Executive Director of UK Impact, you will lead our ambitious strategy to end child poverty in the UK by working alongside families, communities, grassroots organisations, and national-level actors.

You will ensure that Save the Children UK is a human-centric, impact-driven organisation where children and communities are empowered, and where the systems and structures needed to achieve lasting change are influenced and reshaped through collaborative, inclusive leadership. 

In this role, you will: 

• Lead and inspire a highly skilled team of leaders reduce the impact and reach of child poverty in the UK. 

• Strengthen our influencing impact through local, devolved country-level and national networks. 

• Share funds and expertise with grassroots community organisations to strengthen their capacity and collaborate on shared goals. 

• Build internal and external capacity to learn, share learning and influence lasting change. 

• Empower local communities with the resources and autonomy to drive change in their areas. 

• Champion inclusive leadership, agile working, and a human-centred, values-driven organisational culture. 

• Provide children with safe and meaningful opportunities to shape our work, influence decision-makers, and improve their lives and communities.

About you 

To be successful, it is important that you have: 

• Excellent strategic and systems thinking skills with a proven ability to adapt ways of working in a fast-changing context. 

• Extensive experience creating lasting change for children in the UK across multiple sectors, including government, communities, and networks. 

• Deep understanding of, and commitment to, sharing power, knowledge, and resources more equally with those who share our mission. 

• Strong track record of driving systemic change through programming, advocacy and/or policy, using relevant political theories of change. 

• Demonstrable experience leading high-performing senior teams with a focus on inclusive, autonomous, and accountable ways of working. 

• Outstanding influencing, relationship-building and communication skills with diverse internal and external stakeholders. 

• A strong personal commitment to championing equity, diversity, inclusion and building a culture of belonging. 

• Commitment to Save the Children's vision, mission and values. 

What we offer you 

Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others.

We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work. 

This role is based in Farringdon, London, with a salary of approximately £120K.

We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. You can read more about our benefits. 

Advert closing date: 18th May 

First stage interviews are expected to take place week commencing 2nd June. 

Second stage interviews are expected to take place week commencing 9th June.   

Senior Housing & Welfare Advice Worker’s post

The Manna Day Centre is a drop-in Centre for homeless and vulnerably housed single men and women. It is run by a team of project workers, under the Director, who are responsible for its smooth operation. Basic Services offered include food, showers, clothing, housing & welfare advice, medical care, and access to laptops. The Centre opens to service users 7 days a week, 8.30am– 1.30pm. The working week for this post is Monday to Friday, 9.00am to 4.00pm each day.

The Senior Housing & Welfare Advice Worker must have a commitment to homeless people, which includes acceptance and respect. Responsibilities are shared among the team according to needs, skills and aptitudes. The annual salary is negotiable (depending on your experience) ranging from £33,775 to £41,359. Benefits include a pension scheme, travel loans and 25 days annual leave (plus time in lieu of bank holidays worked).

Those applying for this post should have:

Ability to manage a team

Housing & welfare advice experience

Experience of undertaking housing & welfare casework

Ability to prioritise and manage a busy caseload.

Experience of working with homeless & vulnerably housed people.

The closing date for applications for this post is Sunday 8th June 2025.

This is an exciting opportunity - a brand new project and role, which is critical to the success of ID Grace House UK. Grace House is a 6 bedroomed property, offering safe and secure accommodation for women leaving prison, who would otherwise be homeless. We will be offering life skills training to all residents and ongoing support.

Our aim is to get residents into employment and accommodation of their own. 

CHRISTIAN HOUSE MANAGER

You will have experience in leading a team to maintain a stable, happy and caring environment.

You will be highly motivated and passionate about the rehabilitation of women leaving prison.

You will be committed to supporting vulnerable women, enabling them to build on their existing strengths to make positive changes in their lives.

You will have overall responsibility for the continuous improvement and consistency of the day-to-day delivery of the project and be responsible for financial planning and have budgetary responsibilities.

You will help to ensure that Grace House becomes a centre of excellence and help set a positive example of the rehabilitation of prison leavers

You will maintain and further the excellent reputation we currently have with our referral prisons to ensure a constant flow of residents, reducing the likelihood of voids.

You will liaise with venue staff where our #SheMatters community courses are run, overseeing a timetable of courses and ensure that all course provision meets the high standards set by ID Grace House UK.

You will have personal experience of running courses with vulnerable and sometimes chaotic women.  The Course Facilitators make up part of the Grace House Team.

You will be responsible for and have experience of fundraising and be willing to work alongside the Imago Dei staff team to ensure the project is financially stable long term. 

You will be willing to undertake on call duties out-of-hours.

KEY TASKS AND DUTIES:

• Ability to motivate, coach and manage the performance of the Grace House Team. To coach the Team on continuous personal development (CPD) and to undertake any qualifications relevant to their role; 

• Ensure robust plans are created in partnership with residents, to support their progression and ensuring their voices are heard;

• Work with the residents of Grace House to help them address habits/choices made which brought them to offend: to assist them in regaining self-esteem, well-being and independence;

• Support the women in every aspect of adjusting to life out of prison, giving both practical and emotional help, and support women as they seek work and permanent housing;

• Lead by example to champion Grace House values, be respectful and compassionate. Manage any behaviour actioned by the Team that does not reflect the values of Grace House and train on the same.

QUALIFICATIONS:

Essential:

• Experience of supporting vulnerable women with mental health, substance misuse, domestic violence, challenging behaviours, offending behaviour
• Have CTC Prison Clearance or be willing to complete the vetting and checks for this
• A practicing Christian*
• Experience of managing a team
• Experience of working in the challenging environment of a prison setting or similar
• Experience of facilitating courses with women presenting challenging behaviours.

Desirable 

• Experience with supporting prison leavers.

*In accordance with the Equality Act 2010 it is a genuine occupational requirement that the post holder is a practicing Christian and in agreement with the Imago Dei Faith Policy.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion*, sexual orientation, age, veteran status or other category protected by law.

Finance Manager

ABOUT US – THE GESTALT CENTRE

We are the Gestalt Centre, an established therapy not-for-profit organisation, supporting the mental and psychological well-being of individuals, groups, and organisations. We are a dynamic charity that runs, accommodates, and supports a number of counselling, psychotherapy, personal and professional development courses, and a range of therapeutic practices that enhance mental and psychological wellbeing.

As Gestalt Centre, our relationship with people who work for the centre starts from a place of trust. We see our structure as an organisational shape that we use to organise ourselves. What matters for us is how we all work together. We prioritise collaboration and ‘horizontal’ consultative decision making with individual and collective responsibility and accountability.

OUR VISION is a world were meaningful and fulfilling relationships lead to wellbeing and positive change in people’s lives.

OUR PURPOSE is to promote the mental and psychological well-being of individuals, groups and organisations through Gestalt education, training, and practice.

Gestalt is a life-changing approach to life, counselling, and psychotherapy. It enables people to develop meaningful relationships, navigate change and lead fulfilling lives by creatively utilising their own resources, skills, and strengths.

OUR VALUES

• Awareness and personal responsibility.
• Diversity, equality, inclusion and anti-discrimination.
• Kindness and respect for each other and the space we cohabit.
• Collaboration and community: every person matters and so does the collective.

Ready to make a difference? Join us!

We are seeking to appoint a highly motivated and experienced Finance Manager with strong background in charity finance to join our Executive team. A key role working closely with the CEO, the Executive team and Trustees.

✔ join a highly committed, experienced and collaborative team in a dynamic organisation, with strong collaborative and human-centric practice, growing and changing in innovative ways

✔ deliver a diverse role with opportunities to grow as a professional

✔ join the Gestalt Centre, a beacon of excellence in the therapy world

✔ support people develop emotional and psychological wellbeing and create a world where meaningful relationships lead to wellbeing and positive change in people’s lives

✔ flexible working and hybrid with home working and convenient office location when you’re in the office.

ABOUT THE ROLE

FINANCE MANAGER JOB DESCRIPTION

Role Purpose

The Finance Manager will proactively plan, manage and oversee the financial strategy, operations, and compliance of our dynamic and growing organisation. The role contributes directly to the organisation’s strategic planning and has hands-on oversight of financial transactions, operations, compliance and reporting.  

As the Finance Manager, you will be a member of the Executive leadership team working closely with the CEO on matters of financial strategy and business development - contributing to strategic decisions and providing financial guidance.You’d also be supported by the Finance Manager Assistant and the Bookkeeper.

Main Objectives

• Provide leadership, in-depth knowledge and financial expertise to support the organisation’s strategy, business development and operations. 
• Manage the day-to-day financial operations including payroll, payments, controls and cash flow to ensure sound financial management and accuracy around all financial routines and procedures. Also ensure compliance and accurate reporting.
• Lead on and manage financial planning, budgeting, and forecasting - working closely with the CEO.
• Lead on enhancing procedural efficiencies and streamlining in finance operations.
• Prepare statutory and management accounts. Manage the annual financial audit and implement recommendations.
• Provide and manage sound financial reporting and conduct financial analysis and financial modelling for business development.
• Work with and manage the Finance Manager Assistant and Bookkeeper.

MAIN RESPONSIBILITIES AND ACCOUNTABILITIES

The role works closely with the CEO and is assisted by the Assistant Finance Manager and the Bookkeeper.

Financial Planning

• Lead on financial planning, budgeting and forecasting.
• Conduct financial analysis to support decision-making, highlighting key trends, opportunities and risks. Also scenario planning and financial modelling for growth and sustainability.
• Provide sound financial advice to the CEO, Executive and Trustees also assisting with business planning and strategy and business development.

Financial Management

• Lead on and manage the annual financial audit, including preparation, responding to auditors queries and implementation of recommendations, effectively and in a timely manner. Also filling with the Charity Commission and Companies House.
• Lead on the day-to-day management of financial operations to ensure sound financial management and accuracy of all financial routines and procedures.
• Monitor performance of actuals in relation to budget, income generation targets, approved expenditure and in relation to forecast. Note, analyse and comment on variations and propose adjustments.  
• Prepare quarterly management accounts and reports for decision-making and planning.
•  Advise on and manage investments and cashflow.

Governance: Policies, procedures and financial controls

• Ensure compliance with all requirements and standards in respect to Insurance, Companies House, Charities Commission and HMRC.
• Proactively lead on process improvements as we grow. Includes writing, reviewing and updating finance procedures and policies, in collaboration with the CEO and Executive colleagues.
• Ensure governance documents are up to date. Including Trustees appointment and resignation records, conflict-of-interest forms, and relevant submissions to Companies House.
• Monitoring and mitigating financial risks while maintaining robust internal controls. Also manage credit control and ensure that payments are received on time.
• Ensure financial procedures, policies and reporting systems are updated as required and maintained thereafter.

Accounting

• Supervise and review accounting tasks and records processed by the bookkeeper and the Finance Manager.
• Ensure timely, up to date and accurate accounting practice including journal entries, accruals, phasing and reconciliation.
• Ensure accuracy of income and expenses allocation and coding, including deferred income and monthly reconciliations.
• Review and update coding structures and nominal coding, clearing accounts and reconciliations in collaboration with the CEO and finance colleagues.

Payments and Payroll

• Manage effectively payroll, tax and pension submissions, banking and associated procedures.   
• Ensure all payments are made, received and acknowledged in an accurate, compliant and timely manner.
• Maintain up to date records of financial calculations regarding payments and fees for tutors, assessors and other stakeholders.

Contracts Management

• Ensure that operational, building, insurance and supplier contracts are up to date and renew them as required. Includes utility bills, IT and telephone.
• Prepare and issue employee contracts (working with the CEO/HR).

Support service delivery

• Calculate and prepare courses fees and other financial information for reviews and to support decision-making
• Liaise with students to offer and manage payment plans
• Ensure financial queries by colleagues, collaborators, students and practitioners are dealt with effectively and in a timely manner.
• Support the integration of financial and operational systems.

People Management

• Supervise, manage and support the Finance Manager and Bookkeeper, ensuring and supporting high performance and wellbeing.
• Recruitment, induction and professional development of the finance team. Also ensuring team members understand and adhere to organisational policies and procedures.

ABOUT YOU

PERSON SPECIFICATION

Qualifications and experience  

• Qualified or part-qualified (final stage), for example ACA, ACMA, CIPFA, CIMA.
• Minimum 3 years relevant financial management experience working with a charity/not for profit.
• Good experience of sound accounting and financial management in the charity/not for profit sector. Good knowledge of charity accounting and the Charity SORP.
• Sound knowledge and experience of leading and managing the audit process.
• Thorough practical up-to-date understanding of management accounting principles and techniques.
• In-depth knowledge and experience with payroll and pension processes and management systems for accounting functions, including QuickBooks.
• Sound knowledge and experience providing monthly management accounts, year-end statutory accounts and financial reporting.
• Extensive experience of contributing to the strategic, organisational and financial planning processes and leading on budgeting and forecasting.
• Extensive experience in balancing competing complexities of a busy role and prioritising effectively, forward planning and working to tight deadlines.
• Sound experience working effectively with confidentiality and GDPR in mind and in line with organisational policies and practice.
• Good experience with organisational realities, challenges and opportunities in the charity sector.
• Experience of working well within a multidisciplinary team (desirable).
• Experience facilitating or leading change and growth (desirable).

Qualities

• Awareness of self and others alongside a learning and growth mindset
• Leadership and management with kindness, integrity and collaboration
• Excellent communication and interpersonal skills including ability to communicate financial concepts and information in accurate, simple and clear ways and work collaboratively across teams and at a senior level
• Proactive dynamic leadership and project management skills and ability to apply big picture thinking. 
• Excellent numeracy skills with attention to detail, sound analytical and problem-solving skills. 
• Ability to be flexible and adaptable in a dynamic organisation.
• Ability to receive and provide feedback, learn and grow as a professional
• Creativity, resourcefulness and an open mind to be able to see opportunities, embrace challenges and facilitate resolution of any issues.
• Ability to work under pressure and to tight deadlines.
• Passion and commitment to the Gestalt Centre values, work and direction
• Commitment to equality, diversity, inclusion and anti-discrimination.
• Excellent IT skills, including advanced Microsoft Excel skills and accounting software systems
• Competency using MS Office, email, online platforms and learning management systems

Job title: Senior Impact Analytics Lead

Based at: 5.7 The Loom, 14 Gower’s Walk, London, E1 8PY

(Hybrid working)

Salary: £57,788.00 per year

Contract: 35 hours per week, Fixed Term contract for 12 months

Are you passionate about using data to drive transformative change? The Fairtrade Foundation are recruiting for a Senior Impact Analytics Lead in our Evidence and Insights team. In this role you will lead the development of Impact Analytics services and to provide expertise and insights directly to external partners. You will have an important role in the team in an exciting year of work shaping new innovations and working at pace on cross organisation initiatives.

We are looking for someone with significant experience in data analysis and insight generation to support strategic workstreams. You will be proficient in Microsoft Excel, and familiar with tools such as Power BI and Python. The ideal candidate will have experience in leading a data team supporting team planning and strategy development. You will be excellent at building relationships with senior stakeholders and will be able to communicate complex data topics to non-technical audiences.

Fairtrade changes the way trade works through better prices, decent working conditions and a fairer deal for farmers and workers around the world. Globally, across all Fairtrade members, we share a vision of a world in which all farmers and workers can enjoy secure and sustainable livelihoods, fulfil their potential and decide on their future. To achieve this we connect disadvantaged farmers and workers with consumers, promote fairer trading conditions, and empower farmers and workers to combat poverty, strengthen their position and take more control of their lives.

Fairtrade is a global movement with a strong and active presence in the UK, represented by the Fairtrade Foundation. Farmers and workers have a strong voice at every level of Fairtrade, from how they invest in and run their local organisations to having an equal say in Fairtrade’s global decision-making.

We are seeking passionate and enthusiastic candidates who share our vision for a better world, if that sounds like you, then come and join our movement for change.

At Fairtrade we are committed to the safeguarding and protection of children & vulnerable adults in our work. We will do everything possible to ensure that only those who are suitable to work within this environment are recruited to work for us. Therefore for this specific role a Basic DBS check will be needed as part of an offer of employment.

The Fairtrade Foundation is an equal opportunities employer, offers flexible working and welcomes applications from all sections of the community.

We particularly welcome applications from candidates with ethnically diverse backgrounds, LGBTQ+ candidates and from candidates with disabilities, because we would like to increase the representation of these groups at this level. We want to do this because we know greater diversity will lead to greater results for producers and farmers around the world.

Closing date: 10am Wednesday, 21 May 2025

Interviews will take place w/c 26th May 2025

Contract: Fixed term contract for 12 months