Assistant operations manager jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The role
We are seeking an Assistant Shop Manager for our busy Highgate charity shop. This hands-on retail role is ideal for someone who enjoys charity retail, thrives on initiative, is motivated to take on responsibility for shop performance, and is passionate about working with volunteers and supporting a meaningful cause.
About the role
- Support the Shop Manager with the day-to-day running of the shop, taking an active role in maximising income and Gift Aid.
- Provide consistently high standards of customer and donor service, creating a welcoming and inclusive atmosphere.
- Drive sales, maintain strong retail and merchandising standards, and contribute to meeting targets.
- Oversee stock processing: sort, quality-check, price, rotate, and creatively merchandise items.
- Assist in recruiting, training, motivating, and supporting a diverse team of volunteers and trainees.
- Take on supervisory and leadership responsibilities in the Shop Manager’s absence.
- Carry out cash handling, till reconciliation, banking, and basic admin, including Gift Aid systems.
- Ensure compliance with health and safety, safeguarding, trading standards, and charity retail policies.
- Promote the charity’s mission in the local community and support local fundraising and promotional activities.
About you
- Retail experience with responsibility for sales and operations, ideally in a charity or not-for-profit environment.
- Experience supervising, supporting, or closely working with volunteers or staff.
- Experience of targets and understanding how shop income supports charitable services.
- Strong organisational skills and ability to prioritise in a busy environment.
- Confident communicator who can motivate and encourage others.
- Comfortable using basic IT (till systems, email, spreadsheets, Gift Aid platforms).
- Positive, proactive, and flexible, with a hands-on approach to shop work.
- Able to work on a Rota including weekends and occasional bank holidays.
Research Grants Manager
Contract type: Fixed Term Contract (24 months)
Full time: 34.5 hours, we are open to a conversation about how you work these hours
Location: Hybrid between home and our London office (expected to be in the office at least quarterly). Additional travel required to events, conferences and workshops in London and nationally (approximately once per month).
Salary range: £62,500 - £68,500
Are you an experienced research funding professional who thrives on building programmes from the ground up? Do you want to shape a brand‑new Research Institute to improve the lives of people living with cancer?
We are looking for a Research Grants Manager to play a central role in establishing a new Research Institute to deliver world-leading, actionable research. The Institute will build Macmillan’s position as a national leader in applied cancer research, focusing on unmet needs, service improvement, inequalities, patient experience, and the wider non-clinical impact of cancer. This is an exciting opportunity to join us at a pivotal moment and help build a research programme with real‑world impact.
About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.
Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good.
About the role
As Research Grants Manager, you will establish and manage Macmillan’s research funding activities. You’ll help develop our research strategy, build a programme of grant funding, and ensure robust, equitable and transparent processes across the full research funding cycle.
You will work closely with senior clinical leaders, academic partners and research funders to establish Macmillan’s identity within the UK cancer research ecosystem and deliver high‑quality, strategically aligned research grants.
Key responsibilities:
- Develop and deliver a research strategy and priority themes aligned with Macmillan’s strategy, in collaboration with the Chief Medical Officer and Research & Health Data Lead.
- Establish Macmillan’s research funding programme to enable the award of high quality, strategically aligned research grants to build national research capacity centred on people living with cancer.
- Design and implement application, peer review and award processes across the research funding cycle.
- Lead the planning, logistics and documentation for all research funding calls.
- Convene and facilitate expert review panels, including lived experience representatives.
- Oversee the management of the research grants portfolio, ensuring accurate records, reporting, auditing and impact monitoring.
- Build and maintain relationships with academic institutions, research funders and charities.
- Manage and develop a small team responsible for overseeing the administration of awards.
About you
The successful candidate will bring:
- An advanced degree in a relevant discipline (e.g., health policy or health services research, public health, social science, implementation science) or equivalent professional experience.
- Experience of establishing and managing research funding programmes, including application, peer review and post‑award processes within a research funder, charity or equivalent.
- Experience of convening and facilitating expert panels, including lived experience representatives.
- Experience in managing and developing a small team, fostering a collaborative and high‑performing culture
- Strong understanding of research governance, ethics, compliance and impact assessment frameworks.
- Knowledge of the UK research funding landscape and cancer research ecosystem.
- Excellent project management, analytical and problem‑solving skills.
- Ability to communicate complex information clearly to a range of audiences.
In return, we offer a range of benefits including:
- 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
- Pension matched up to 7.5%
- 120+ learning and development offers, with access to external professional qualifications
- Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
- Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more
Recruitment process
Application deadline: 23:59 on Thursday 12th March
1st stage interview dates: 23rd and 24th March
2nd stage interview date: 2nd April
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.
So that we can support you to be at your best during the application or interview process, please contact Macmillan TA Team for advice and reasonable adjustments.
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer.


The client requests no contact from agencies or media sales.
Salary: £40,000 – £41,000 per annum (depending on experience)
Location: Reigate, Surrey (with some hybrid working)
Contract: Full-time
Closing Date: 19th March 2026
Start date: ASAP with consideration given to notice periods
Do you have the vision, leadership and compassion to transform the futures of women experiencing homelessness?
Keychange is a Christian charity with over 100 years of experience supporting people facing vulnerability. Today, we provide specialist housing for women and young people experiencing homelessness, alongside residential care for older people across the South and South West of England.
We are now seeking an exceptional Supported Housing Manager (Surrey) to shape and lead our specialist women’s homelessness service at Wayside Community in Reigate. This community is a 19 bed, 24-7 supported housing for women experiencing homelessness. This is a rare opportunity to combine frontline leadership, strategic development, and church and community partnership building in a role with real depth, influence and impact.
About the Role
- This is a leadership role with both operational and strategic responsibility. You will:
- Provide leadership and line management to the Deputy Manager, Senior Administrator and a skilled team of support workers
- Lead the delivery of trauma-informed, strengths-based, person-centred support
- Develop strong partnership networks across local authorities, charities, housing providers and churches
- Shape the future of Keychange’s women’s homelessness strategy across Surrey
At the heart of this role is a deep commitment to co-production, dignity, recovery, community and belonging.
Who We’re Looking For
You will bring:
- Substantial experience supporting or managing services for vulnerable individuals
- A strong understanding of trauma, safeguarding, risk and recovery-based practice
- Leadership of a team delivering frontline support
- Previous experience managing operational budgets
- Proven ability to build partnerships and influence across multiple stakeholders
- Excellent communication and leadership skills
- Confidence engaging with churches and Christian networks across traditions
- A values-led approach aligned with Keychange’s Christian ethos
Desirable experience includes:
- Managing accommodation-based services
- Existing Church partnerships across Surrey
Occupational requirement:
- This post is subject to the Occupational Requirement (OR) under Schedule 9, Part 1, paragraph 3 of the Equality Act 2010 that the post-holder is a practising Christian. This requirement is necessary and proportionate in light of the responsibilities of the role, which include: promoting and upholding the Christian ethos, charitable objectives and values of Keychange; supporting the spiritual wellbeing of service users; facilitating faith exploration; developing church partnerships; and representing the organisation in faith-based settings.
What We Offer
- Salary of £40,000 – £41,000
- 25 days annual leave plus bank holidays
- Hybrid working (with 4 days regularly site or community based)
- Employee Assistance Program and Life Insurance
- Contributory Pension Scheme with matched employer contributions
- Ongoing personalised learning and professional development
- A supportive, faith-centred, values-driven culture
For more information about the opportunity and for details on how to contact us informally to discuss the role in greater detail before applying, please see the job pack attached to this advert.
How to Apply
Please submit a cover letter clearly addressing the essential and desirable criteria and an up-to-date CV focused on relevant experience. Applications without a cover letter will not be considered.
Recruitment Timeline
- Start date: ASAP with consideration given to notice periods
- Deadline for submitting your application: 19 March 2026
- First screening interviews, remotely: 25 March 2026
- Full interviews in person in central London: 30 March 2026
- Start date: ASAP with consideration given to notice period
To focus on developing and encouraging community for vulnerable adults by seeking to address the risks in society of increased loneliness.
The client requests no contact from agencies or media sales.
Reports to: Senior Grants & Commissioning Manager
Line Manages: No direct reports (subject to change)
Salary: £43,120 - £47,659 (Professional Level 3)
Location: Central London or Hybrid
Contract: 1-year fixed term – potential to extend
Interview dates: Week Commencing 16th March 2026
About the Youth Endowment Fund
We’re here to prevent children and young people becoming involved in violence.
We do this by finding out what works and building a movement to put this knowledge into practice.
In recent years violent crime has risen significantly. Homicides, assaults, robberies and offences involving weapons have all seen sustained growth. We have also seen large increases in violent crime involving children and young people. This is a tragedy. Every child captured in these numbers is an important member of our community and society has a duty to protect them.
The Youth Endowment Fund (YEF) is a charity with a £200m endowment and a mission that matters. We exist to prevent children and young people becoming involved in violence. We do this by funding great initiatives, finding what works
and working for change - scaling and spreading the practices that make a difference.
One of the most important things we do is make sure our commissioning and procurement processes run smoothly and efficiently. We manage complex grant agreements and partnerships that support projects designed to create real impact. To do this well, we need accurate data, clear processes and strong coordination across teams and partners. The Delivery Operations Manager role is critical to making that happen. Reporting to the Senior Grants and Commissioning Manager, you’ll be the central point for operational delivery; drafting and managing grant agreements, maintaining data integrity in Salesforce and ensuring payments and requirements are processed correctly.
You’ll onboard partners, resolve issues quickly and keep everything organised so our teams can focus on delivering change. By supporting operations and improvements, you’ll help us maximise the impact of every pound we invest.
Key Responsibilities
Your role would be essential to keeping our commissioning and procurement processes running smoothly and efficiently. By ensuring consistency, accuracy and timely communication, you’ll help our teams work brilliantly and enable the organisation to deliver funding that makes a real difference. A detailed list of your key responsibilities on how you’ll do this is given below:
Manage grant agreements and contract administration in response to the needs of each team:
o Draft, prepare and execute initial grant agreements and subsequent variations, using Adobe e-Sign where required.
o Accurately input and maintain all project data in Salesforce, including requirements, financial commitments, payment schedules and supporting documents.
o Process adjustments to grant commitments, payment schedules and requirements promptly and accurately.
o Conduct regular data accuracy spot checks in Salesforce to maintain data integrity.
Coordinate grantees and partners
o Onboarding new grantees, evaluators and researchers onto our designated community platform when they are approved by each team.
o Act as a main point of contact for Programmes, Evaluation, Change and Evidence teams to resolve payment approval issues and discrepancies when they come up.
o Chase external partners for outstanding invoices and ensure timely resolution of payment-related queries.
Provide directorate-specific support
o For the Programmes team: Manage the team inbox, allocate new
applications to assessors, set up interviews and provide GEM administrative support when required.
o For the Evaluation team: Maintain an evaluation report tracking system to monitor deadlines and ensure timely submissions.
o Ensure data archiving is completed and shared with ONS/DfE as required.
Support process improvements and system integrity
o Assist the Senior Grants and Commissioning Manager and Assistant Director of Finance and Operations in implementing improvements to commissioning and procurement processes.
o Provide backup technical support for Salesforce during periods when the Senior Grants and Commissioning Manager is unavailable or requires assistance.
o Identify and suggest process enhancements to drive efficiency and consistency across commissioning operations.
Enable effective communication and reporting
o Serve as the main point of contact for initial commissioning and procurement requests when they arise, ensuring streamlined processes and avoiding duplication.
o Provide timely responses and clear communication to internal teams to improve stakeholder experience.
o Keep senior leadership informed with forward plans, dashboards and progress updates to support better strategic decisions.
Please visit our website for the full 'About you' information.
While it’s not a criteria, we’re especially interested to hear from applicants who have lived experience of youth violence.
It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.
To Apply
Please send a CV, your answers to the two questions below and complete the monitoring form by clicking on "Apply for this" button by 12pm on Sunday, 8th March 2026. When applying for this role, please ensure that your cover letter can answer, within a maximum of 400 words per answer, the following questions below:
1. Please provide an example of when you’ve supported a team to develop a new process or system. What did you do, what impact did it have, and what did you learn?
2. Please provide an example of when you’ve had to quickly learn a new operational process or system and put it to immediate use. How did you go about it and what challenges did you face.
You’ll be required to provide proof of your eligibility to work in the UK. As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at the interview stage.
Interviews will take place in the week commencing the 16th March 2026.
Benefits Include
• £1,000 professional development budget annually
• 28 days holiday plus Bank Holidays
• Four half days for volunteering activities
• Employee Assistance Programme – 24hr phone line for free confidential support
• Volunteering days - 4 half days per year
• Death in service - 4 times annual salary
• Flexible hours. Core office hours 10am – 4pm
• Financial support including travel and hardship loans
• Employer contributed pension of 5%
Personal Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area
We exist to prevent children and young people becoming involved in violence.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Society of Authors (SoA) is the UK's largest trade union for all types of writers, illustrators and literary translators. We’ve been advising authors and speaking out for the profession since 1884.
We’re currently looking to welcome an Office Manager to our team.
The role
The Office Manager ensures all building facilities run smoothly on a day-to-day basis. They are responsible for the efficient daily operations of our offices and the building and that these are cost-efficient, environmentally conscious and proportionate for a small, not-for-profit organisation.
The Office Manager is an integral part of the Operations Team playing an important role in ensuring the smooth running and welcoming atmosphere of our offices, directly supporting both internal teams and tenants.
This is multifaceted role. The successful candidate will need to be able to think on their feet, have good time management skills and enjoy wearing more than one hat.
Key responsibilities
Front of House / Event Management:
· Welcoming all visitors to the SoA building at Bedford Row.
· Managing the post/packages into and out of the building.
· Responsible for managing the Front of House/Operations Assistant and Groups Administrator, including day to day supervision, absence management and ongoing development.
· Responsible for managing the Events Space bookings calendar.
· Managing all events for tenants and external hire from inception to completion including catering as agreed with the client, cleaning team and room set-up of the Events Space.
· Working with the SoA Events Team for internal and member events ensuring that the logistics for room set up and cleaning are in place.
· Acts as a central point of contact for all staff for various Ops/logistics issues.
Facilities Management:
· Maintain compliance with all relevant health and safety legislation and best practise, including fire safety, COSHH, RIDDOR and DSE assessments.
· Ensure all checks, risk assessments and remedial actions are implemented in a timely manner.
· Providing health and safety training to all new joiners.
· Ensure the office maintenance plan is kept up to date and all regular maintenance/services are booked and any identified issues are resolved.
· Organise the maintenance and PAT testing of all electrical equipment.
· Fire Warden/First Aider for the ground floor (training will be arranged if required).
· Proactively ensuring the office facilities remain safe, clean, fully-equipped and operational.
· Point of contact for all staff and tenants in relation to office and building issues and queries.
· Responsible for managing office contracts, negotiating the renewal of existing and new contracts.
· Obtaining quotes for any maintenance/repairs works required and carrying out due diligence checks on all new contractors.
- To have a key role in the organisation’s sustainability policy ensuring the purchase of all office provisions considers cost and any environmental and ethical impacts.
IT Coordination:
· Liaise with external IT support providers as necessary ensuring SLAs are adhered met and effectively resolve IT issues.
· Maintain a laptop register and prepare and maintain an annual rolling plan for renewal of old equipment.
· To oversee the migration of SharePoint data to the new CRM system in 2026.
· To be involved in any IT projects that need to integrate with our office systems (O365, SharePoint and One Drive).
· To be responsible for IT support for the office laptops and office systems (windows, O365, One Drive and SharePoint) ensuring that there is a maintenance contract in place and this is reviewed on a regular basis.
You will be required to undertake any other reasonable duties to support business requirements as requested.
Essential skills and experience
- Proven experience in operations or office management
- Strong organisational skills
- Excellent written, verbal and interpersonal communications skills
- IT Literacy including Microsoft 365, One Drive and SharePoint
- Experience of organising events
- Knowledge of health and safety legislation
- Knowledge of data protection legislation
- Ability to work in a team and independently
Desirable skills and experience
- First aid qualification
- Fire Marshall training
- Experience of the not for profit or charity sector
- Experience of the publishing industry
Equity, Diversity and Inclusion
Equity, diversity, and inclusion are at the core of our values - we endeavour to tackle structural discrimination and prejudice wherever we see it. Part of this commitment means we are looking to increase the diversity in our organisation at all levels. We strongly encourage applications from a broad range of social, cultural, educational and underrepresented backgrounds.
Financial assistance
The Book Trade Charity offers financial help to applicants (particularly those under the age of 30) looking for jobs in the book trade, including help with interview costs, affordable housing and accommodation. Find out more
What we offer
As a progressive and ethical not-for-profit organisation, we offer a range of benefits to support your physical, mental and financial wellbeing. We’re a London Living Wage and Disability Confident – Committed. Benefits include:
· Competitive salary
· Cycle to work scheme
· Death in service benefit
· Employee assistance programme
· Flexible hybrid working practices
· Family-friendly, disability-confident inclusive culture
· Generous annual leave, including bank holidays
· Salary exchange pension scheme
· Interest-free annual travel card loan
· Office closure over Christmas*
· Private healthcare
* Colleagues can work over the Christmas period, although the building is closed. For those who wish to take additional time off, this will be deducted from your annual leave allowance.
As an employer, we nurture a working environment in which staff can grow and develop and there may be opportunities to take on increased responsibility as experiences grows. We recognise the value of flexibility in the way we work with a positive culture of hybrid working practices. We welcome questions and conversations at interview stage about how flexible working could work for you.
To apply, please send your CV, and a personal statement which demonstrates how your skills and experience will meet our requirements (max. 2 x A4 pages)
Empowering authors since 1884. We have been advising individuals and speaking out for the profession for more than a century.
The client requests no contact from agencies or media sales.
Do you have demonstrable experience of new business development? Have you personally secured six figure partnerships in previous roles?
We're recruiting a New Partnerships Manager to be responsible for proactively identifying, prospecting, and cultivating leads in key sectors to secure new 5-6 figure, multi-year corporate partnerships with local and national businesses.
What does this role do?
As New Partnerships Manager, you'll:
- develop a prospect pipeline to raise a personal income target which contributes to an overall team target,
- support the Senior New Partnerships Manager in the identification and cultivation of new corporate partnerships, accessing a range of income streams and budget holders,
- support senior team members in attending meetings with potential corporate partners, including preparing relevant briefs in advance,
- prepare relevant and creative applications and proposals for pitches for potential corporate partners,
- work closely with the Corporate Partnerships Team to ensure the transition between new business and account management is seamless for both Dogs Trust and the new partner.
First stage interviews for this role are provisionally scheduled for 16th and 17th March 2026, and will take place on Teams. Please note, this role is based at our London office, with office attendance at least one day per week and sometimes at short notice.
Could this be you?
To be successful in this role you'll have demonstrable experience of new business development, ideally in a charity setting, with a track record of securing six-figure partnerships. You'll be organised, articulate and credible, with a real appreciation of different budget holders within companies who may be interested in supporting Dogs Trust, and an understanding of different types of corporate partnerships. In addition, you'll have demonstrable experience of senior stakeholder management and negotiation skills, and you'll have the ability to write clearly and concisely, and to tailor written style to the needs of different audiences.
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract type
Permanent – ST Giles Hospice Shops
Location
Bloxwich
Hours
15 hours (2 days out of 7) 8:55am – 5:05pm trading over 7 days.
Annual salary
£9633 (Retail Band AA)
Review date
08/03/2026
As an Assistant Community Shop Manager (ACSM) for St Giles Hospice you will take lead when the Community Shop Manager is away, ensuring smooth operations and delivering excellent customer service. You’ll be empowered to make decisions locally whilst working within a supportive framework, working within and for your local community ensuring that engagement and support is understood and promoted.
You’ll have excellent leadership skills and want to be part of a successful team. Ideally, you’ll have previous fashion retail experience with the ability to manage and lead the store in the absence of the Community Shop Manager (CSM).
Reporting into the CSM and working closely with the Retail Regional Manager you will aid in supporting your store to run efficiently and deliver a positive financial contribution to the Hospice.
The estate includes 26 shops and e-commerce operation with a turnover of approx. £3.5million which supports the overall income generation strategy.
Do you want to work in a role that combines retail, community and purpose, St Giles Hospice is the place that will allow you to thrive.
Qualifications
Essential
·Qualifications in English and Maths
·Minimum Level 2 Key Skills or Grade 4 (A-D) GCSE
Knowledge and experience
Essential
·Ability to lead and motivate others
·Previous retail experience
·Understanding of health and safety regulations
·Ability to plan and priorities workloads and delegate accordingly
·Outstanding communications skills
·Excellent customer focus
·Knowledge and understanding of sales management, profit and loss
Desirable
·Local community knowledge
·Previous line management experience
·Experience in achieving goals and identifying opportunities
·Has the ability to implement and enforce policies
·A desire to work as part of a team to generate fresh and innovative community-based ideas
·Some experience of Gift Aid
·Some experience of working with volunteers
Values
·Exhibits our hospice values and behaviours
Skills
Essential
·Proven customer service skills
·Flexible and be able to adapt to change on a daily basis
·Able to complete physically demanding work in the form of standing for long periods and moving stock
·Ability to handle administrative task, such a cash handling
·Be a keen problem solver
·Ability to follow organisational policy and procedures
·IT and numeracy - understanding of Office 365 and the ability to complete IT based tasks
Desirable
·Ability to work on own initiative and prioritise workload
·Team Management skills
·Experience in training and developing staff and/or volunteers
Personal Attributes
·Strong communicator
·Customer focused
·Willingness to learn
·Flexible and adaptable to change
·Good interpersonal skills
·Goodtime keeping and strong work ethic
·Conducts themselves’ in a professional manner
·Good organisational skills
·Inclusive and diverse in their approach
·Empathetic
·Team Player
·Able to work under pressure
·Collaborative
·Ambassador for St Giles Hospice
Other requirements
·Valid driving licence
·Eligibility to work in the UK
·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests
Just so you know:
This post is subject to a Disclose and Barring Service (DBS) check.
We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.
If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.
As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.
Whether you’re living with a terminal illness, or your loved one is nearing the end of their life, we’re here for you at every stage.


The client requests no contact from agencies or media sales.
Do you want to work for a dynamic, creative, fast-paced charity?
At Action Together we see the amazing things people achieve when they work together to make the lives of others better. If you share our values: believe it’s possible, strengthen others, and be true, we’d love you to consider joining our team.
Operations Director
The ideal candidate
We are looking for a values‑driven operational leader with significant experience in senior operations, systems, or transformation roles. You will bring strong technical capability in designing and embedding systems and processes, excellent analytical skills, and the ability to produce high‑quality management information for senior leaders and Boards.
You will be an influential communicator who can lead through change, build strong relationships across the organisation, and support others to work in consistent, effective, and collaborative ways. With a strong grasp of governance, risk, compliance, and organisational assurance, you will balance strategic vision with hands‑on delivery. Above all, you will share Action Together’s commitment to social justice, equity, and strengthening people, places, and partnerships
The role
The Operations Director will lead the development, optimisation, and continuous improvement of Action Together’s systems, processes, and organisational infrastructure. Working as part of the Senior Leadership Team, you will co-design, develop, and maintain internal systems and processes that enhance operational delivery and organisational efficiency, ensuring they are fully embedded into day-to-day use with clear ownership, guidance, and effective performance monitoring.
You will oversee core central functions including HR, Communications and Impact, Data Protection and Information Management, and Health & Safety. You will play a key role in internal digital transformation, policy development, risk management, and organisational compliance. You will produce high‑quality management information that supports strategic decision‑making, work closely with Locality Directors to standardise and enhance delivery models. In addition, with reference to our constitution and Scheme of Delegation you will be responsible for supporting governance at Board meetings, and the AGM.
Equality, Diversity and Inclusion
At Action Together we value diversity, promote equity and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We are committed to ensuring that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race.
In order to ensure that our workforce reflects our communities across all levels of seniority, Action Together is offering a guaranteed interview to any candidate who meets the essential criteria listed in the person specification and who is also:
- A disabled person and/or
- A member of a community experiencing racial inequality
Action Together is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees to demonstrate this commitment.
Right to work
We do not hold a Sponsor License and are unable to accept applications which require sponsorship to work in the UK
Please note, the successful candidates will be required to undertake a basic Disclosure and barring Service (DBS) check. A positive Disclosure of Offences will not automatically bar an applicant from being appointed and suitable applicants will not be refused employment because of offences that are not relevant.
To strengthen the Voluntary, Community, Faith and Social Enterprise sector. To enable positive social change and promote social justice.
The client requests no contact from agencies or media sales.
Personal Assistant
£31,230.84 per annum, a London Weighting of £3000 will be applied for those in eligible postcodes
Full time
Hybrid, two days a week in London office (SE1)
12 Month FTC (Maternity Cover)
We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.
We work with organisations across the UK to transform the response to domestic abuse. We want what you would want for your best friend. We listen to survivors, putting their voices at the heart of our thinking. We look at the whole picture for each individual and family to get the right help at the right time to make families everywhere safe and well. And we challenge perpetrators to change, asking ‘why doesn’t he stop?’ rather than ‘why doesn’t she leave?’ This applies whatever the gender of the victim or perpetrator and whatever the nature of their relationship.
The Drive Partnership, formed by Respect, SafeLives and Social Finance, is working to transform the national response to perpetrators of domestic abuse. We work to end domestic abuse and protect victims by disrupting, challenging, and changing the behaviour of those who are causing harm. Together we have developed the Drive Project to address a gap in work with high-harm, high-risk perpetrators of domestic abuse.
This PA role will have a particular focus on supporting the Director of the Drive Partnership whilst also supporting across SafeLives SLT as required.
The role will need an individual who can work comfortably across partnerships, ensuring that relationships and priorities are managed with ease and efficiency. Managing multiple diaries, assisting the Board and dealing with a variety of stakeholders will be intrinsic to your daily responsibilities. This role requires an individual that possesses excellent organisational skills and is a strong relationship builder.
You will ensure the smooth operation of SafeLives mission by supporting SLT to navigate a complex landscape of responsibilities and initiatives. Representing the charity with many of their senior stakeholders, managing a busy Senior Leadership office and dealing with senior executives across the charity sector, government, business and philanthropy will be key. The role encompasses working with The Drive Partnership Board, which requires the successful candidate to be able to manage and coordinate multiple diaries, governance, minuting and administrating board meetings.
If you are experienced in ‘spinning multiple plates’, are excellent at developing internal relationships, overseeing governance responsibilities for a Board and possess a track record in managing a varied and fast paced workload we would love to hear from you. Key skills required for this role include an ability to communicate to a variety of individuals, managing competing priorities, being a good team player and an individual who is experienced in working under pressure.
For further information and to apply please click on the apply button.
Closing date: 9am Wednesday 11th March
First Interviews: 17th March
Second Interviews: 20th March
Ormside Mill Residential Centre Manager
Grade 7 Point 26 – 30, £34,795- £38,059. (Full Time 35 hours, Permanent)
Introduction
Greater Manchester Youth Federation (GMYF) is a long-established charity running vibrant youth centres across Greater Manchester. We’re dedicated to raising aspirations and creating opportunities for young people, especially those facing disadvantage, through exciting activities, outreach, and outdoor adventures. Our approach champions youth voice, inclusion, and building confidence and resilience. We offer outdoor education, including residentials at our own Ormside Mill site in Cumbria and other sites nationwide. Ormside Mill Residential Centre (ORC) is a unique and charming residential environment where children and young people can experience outdoor learning, personal development, and safe adventure. We aspire for ORC to be a centre of excellence in residential youth work.
Purpose of Role:
The Centre Manager is responsible for the effective leadership and management of Ormside Mill Residential Centre (ORC), including all Health and Safety, estate management, operations and bookings. The postholder will ensure high-quality, inclusive, and safe delivery of youth work activities, aligned with our organisational values and mission.
GMYF is committed to safeguarding and promoting the welfare of young people.
The successful candidate will be required to undertake an enhanced DBS check. We welcome applications from all sections of the community and are committed to equality of opportunity. We will make reasonable adjustments for candidates with disabilities. All personal data will be processed in accordance with GDPR.
Key Responsibilities:
Leadership and Management
- To support the CEO in the delivery of our mission, in line with our values and ambition.
- Oversee daily operations of Ormside Mill Residential Centre, ensuring high service standards and smooth handover/takeover procedures.
- Line manage staff associated with the centre, such as the grounds keeper, housekeeper and finance assistant.
- Manage and administer all bookings and reservations for the Ormside Mill Residential Centre, maintaining an organised and efficient system.
- Provide onsite ‘take over’ and ‘hand over’ arrangements for groups, including providing oversight of activities with freelance instructors etc.
Safety, Quality and Compliance
- To ensure they have up to date Safeguarding knowledge and to promote GMYF safeguarding culture.
- Responsible for safe, inclusive practice in all areas of ORC work, through supportive line management of key staff, user and contractor briefings and operations. Be responsible for compliance with health and safety regulations including Fire Safety, Legionella, Contractor Management, vehicle maintenance etc.
- Manage and complete documentation for inspections or quality marks such as AHOEC, Evolve, AALA Licence etc. ensuing readiness for audit and compliance, including supporting the Chief Instructor with kit management and storage.
- To be responsible for a detailed estates plan that sets out key compliance requirements and their successful management within a 12-month period and beyond.
Administration and Organisation
- Represent the organisation in external networks and partnerships related to residential and youth work, including building positive relationship with local residents.
- Collaborate with delivery teams to populate the forecast events and resource demand.
- To identify, submit and secure external funding to support our endeavours, via grants or individual benefactors.
- To promote environmental sustainability, appropriate waste management and care for the environment.
- To be responsible for the production of regular and accurate reports such as the Annual Report, User Satisfaction reports, etc.
- Responsible for the vetting, compliance and expectations for freelances staff, in line with GMYF values.
Person Specification
ESSENTIAL
Qualifications & Technical Competence
- Current First Aid qualification or commitment to obtain within 3 months
- Relevant qualification in youth work, education, or a related field, with a focus on residential and youth centre management.
- Experience of working within AALA or similar regulatory frameworks.
- L3 Safeguarding qualification working with young people or commitment to obtain within 1 month
Experience
- Proven experience in developing and ensuring the quality of programmes and activities within residential centres.
- Excellent communication, IT, and interpersonal skills to effectively coordinate with staff, volunteers, and external partners.
- Proven ability to work independently and lead an effective team.
- Experience of risk management and developing safe systems of work in residential and youth settings.
- Experience of working with young people from diverse backgrounds, including those facing disadvantage or additional barriers.
- Experience using data systems to manage bookings, track maintenance, and monitor programme outcomes.
- Experience using data systems to manage bookings, track maintenance, and monitor programme outcomes.
- Experience to manage the centre budget, reporting on time and accurately on all financial matters.
Skills and Attributes
- Strong leadership, organisational, and communication skills.
- Ability to plan and deliver inclusive, engaging, and developmentally appropriate programmes.
- Confidence in decision-making, particularly in dynamic outdoor environments.
- Ability to work collaboratively within a youth work and multi-disciplinary team.
- Commitment to equality, diversity, safeguarding, and youth-centred practice.
DESIRABLE
- Hold a NEBOSH Certificate in Occupational Health and Safety or equivalent, demonstrating a solid foundation in health and safety principles and practices.
- Completion of IOSH Managing Safely course or similar, equipping you with the essential skills to manage health and safety effectively within a residential centre and youth club environment.
Other Requirements
GMYF is committed to safeguarding and promoting the welfare of children and young people. An Enhanced DBS is required for this post. We welcome applicants from all backgrounds.
This is a UK-based post and applicants must be living in and have the right to work in the UK. If applicable, please detail your Visa status in your covering email.
Please let us know if you need us to make any reasonable adjustments during the application or recruitment process and we’ll be happy to support you.
- Closing date for applications: 13th March 2026
- Interview date: 18th March 2026
- Start date: As soon as possible
The client requests no contact from agencies or media sales.
We are seeking a professional, confident and compassionate safeguarding practitioner to join our Safeguarding Team. This important role supports the Diocesan Safeguarding Officer and serves as the designated Cathedral Safeguarding Advisor, helping ensure that safeguarding is embedded at the heart of the life of Truro Cathedral.
As with the wider Church of England, the Diocese is undergoing a period of transition and development, and safeguarding remains central to our mission. You will bring emotional intelligence, strong communication skills, and the professional integrity needed to instil confidence and provide high‑quality safeguarding support.
This is a challenging but rewarding opportunity for someone with safeguarding experience who is ready to contribute to a complex and meaningful environment.
At the Diocese of Truro, we really value work-life balance and employee wellbeing, have a friendly and supportive working environment and are committed to encouraging your development.
SAFEGUARDING – EVERYONE MATTERS – EVERYONE’S RESPONSIBILITY
The Diocese of Truro strives to be trauma informed, and is committed to developing safer policies, cultures, and practices.
We will be a diocese that reaches out to children, young people, and families. We will be a diocese that is good news for the most disadvantaged.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
The Good Ancestor Movement is a UK-based advisory and consultancy firm supporting individuals and organisations to redistribute wealth in ways that are reparative, regenerative and aligned with their deepest values. We work with wealth holders to challenge traditional models of accumulation and tax avoidance, and instead imagine futures where wealth actively contributes to social equity, economic justice, and ecological resilience.
We support clients to shift from extractive to regenerative practices, helping them translate their values into meaningful action through redistribution, reparations, and investment aligned with justice.
Our programmes, like Reimagining Wealth, invite individuals to understand the wider impacts of their capital and take intentional steps toward responsible stewardship.
Good Ancestor Movement’s consultancy work includes strategy design, values-aligned redistribution planning, and building tools and systems that support collective accountability and transformative impact. We are committed to building a regenerative economy where wealth is mobilised in service of repair and liberation.
About Your Role
This role is central to how the organisation functions day-to-day.
The Operations & Executive Support Lead will provide trusted executive support to the CEO and diary management support for directors while also holding the operational backbone of the organisation. This includes managing administrative flow, designing and strengthening systems, and ensuring that work lands reliably and on time.
This is a highly varied, hands-on role suited to someone who enjoys building order, spotting risks early, and creating processes that allow others to do their best work.
You will work closely with the CEO, our Directors, and our finance team to identify and develop operational processes as required. You will work alongside our entire team and be able to contribute to the organisation’s bold aims and ambitions within your role.
Key Responsibilities
Executive Support
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Provide full diary and schedule management for the CEO, including proactive planning, prioritisation and coordination.
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Support our Director level with diary management and bookings as required.
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Manage CEO inbox triage and correspondence, acting as a trusted first point of contact and gatekeeper.
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Prepare agendas, briefing notes and supporting materials for meetings.
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Coordinate travel, logistics and key engagements.
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Track actions and follow-ups to ensure timely completion across priorities.
Operations & Administration
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Act as a central intake point for operational and administrative requests.
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Prepare invoices and expenses for approval and support payment workflows.
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Coordinate room bookings, event logistics and forward planning.
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Support finance processes in collaboration with the outsourced finance team.
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Manage projects, create and maintain operational project trackers, records and documentation.
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Provide administrative and logistical support to programme delivery as required.
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Support fundraising administration and reporting requirements.
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Provide light communications and coordination support as needed.
Systems & Process Development
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Identify opportunities to improve operational efficiency, reduce risk and strengthen consistency.
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Design and implement proportionate, fit-for-purpose processes aligned with organisational needs.
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Create and maintain clear operational processes and documentation.
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Support the selection and introduction of appropriate tools and systems where required.
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Contribute to the development of more structured, predictable ways of working.
About You
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You come from an operations, executive assistant, office management, or organisational support background and are confident working across administration, coordination and operations.
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You are highly organised and reliable, with a strong ability to manage multiple priorities, deadlines and moving parts, and anticipate executive needs.
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You have experience providing executive support, including diary management, inbox triage, meeting coordination and preparation of briefing materials.
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You are excited by the opportunity to grow beyond day-to-day execution and take on a more strategic role over time.
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You are comfortable owning operational processes end-to-end and ensuring consistent follow-through.
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You can spot gaps, inefficiencies or recurring issues in ways of working and take initiative to improve them.
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You are confident in handling approvals preparation, tracking actions, and supporting financial and administrative workflows.
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You work well with senior stakeholders and external partners, communicating clearly and professionally.
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You are trusted to handle confidential and sensitive information with discretion.
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You are calm under pressure and able to respond effectively to changing needs and priorities.
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You are open to learning new systems and tools and adapting as the organisation evolves.
We understand that the issues we work on disproportionately impact on low-income, marginalised and minoritised communities. We are an organisation led by a Black female founder and CEO and as an inclusive employer that values both lived experience and professional experience, we hope to be able to attract applicants from a range of backgrounds for this important role. You do not need to have a university degree for this role, nor is it essential for you to have experience in the new economy ecosystem: we care about your character, your experience and your ability to demonstrate leadership and practice personal growth.
We exist to accelerate the just transition to a regenerative economy by leveraging the power of private capital.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
We are looking for an exceptional Executive Assistant and Business Coordinator to provide high-level administrative, organisational and governance support to the Director of Membership, Media and Development (MMD) and the wider directorate.
This is a varied and impactful role at the heart of a busy, member‑focused organisation. You will work closely with senior leaders, board members, committees, and cross‑functional teams to support the delivery of key strategic objectives.
Key responsibilities include, but are not limited to:
- Serving as Secretary for the MMD Board; including the relevant Committees and Working Groups; primarily the Nominations Committee, Heritage and Archives Committee, Events and Professional Development Committee and other committees and short life working parties as directed and agreed by the Director
- Managing the Director’s correspondence, diary and appointments, and providing administrative support, such as drafting documents and presentations
- Acting as the main administrative contact (both internally and externally) for the directorate, dealing diplomatically with all enquiries and liaising with other members of the College to ensure good communications
- End to end management of the process for College Awards, from nominations to presentations
- Supporting heritage and archives projects, including ensuring the relevant pages on the College website are kept up to date
- Supporting the directorate’s contribution to the College’s Annual General Meeting (AGM), working with the Governance Team
About You
You will bring proven experience as an Executive Assistant or Business Coordinator, with strong capability in supporting senior leaders and committees. You will have excellent organisational and communication skills, the ability to manage competing priorities under pressure, and a high level of attention to detail with strong written skills.
You will be confident working both independently and collaboratively, with experience drafting formal correspondence and minutes. An understanding of GDPR, confidentiality and EDI principles is essential, along with strong MS Office skills across Word, Excel, PowerPoint and SharePoint. Experience within a membership body or medical education environment is desirable, and you will be educated to degree level or have equivalent relevant experience.
The Package
This is a full-time, permanent position with a competitive employee benefits package, which includes (but is not limited to):
- 26 days of annual leave, plus bank holiday
- 1 additional paid day of leave for the purpose of celebrating your birthday
- Healthcare support through Benenden Health
- Up to 12% pension contribution
- Hybrid and flexible working
- Wellbeing hour once a week
- Cycle to work and employee discounts schemes
- Training and development opportunities
- Access to Mental Health First Aiders and Employee Assistance Programmes
About the College
The Royal College of Anaesthetists is the professional body responsible for the specialty throughout the UK. We are the third largest medical royal college in the UK by membership. With a combined membership of more than 24,000 Fellows and Members, we ensure the quality of patient care by safeguarding standards in the three specialties of anaesthesia, intensive care and pain medicine.
At RCoA Equality, Diversity and Inclusion I is a core part of our culture, so it is important to us that this is reflected in everything that we do. We welcome all individuals irrespective of age, race, sex, gender identity or expression, sexual orientation, ethnicity, religion or belief, disability, marital or civil partnership status, or parental and caring responsibilities to ensure we actively embrace an inclusive and representative culture that encourages, supports and celebrates our differences.
Unfortunately, due to the volume of applications, we are unable to provide detailed feedback to candidates on their application. Only short-listed applicants will be contacted after the closing date.
Applicants must reside and have the right to work in the UK. No agencies please.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB DESCRIBTION
Job title: Executive Assistant to the CEO
Contract: Part time, 3 days. Flexibility regarding working pattern: hours could be worked across 3 or 4 days in the week. Permanent contract.
Salary: £17, 398 pro rata (£29,000 full time equivalent)
Manager: Gestalt Centre CEO
Location: Hybrid working. In-person at London Kings Cross and remotely.
ABOUT US: THE GESTALT CENTRE
We are the Gestalt Centre, an established therapy not-for-profit organisation, supporting the mental and psychological well-being of individuals, groups, and organisations. We are a dynamic charity that runs, accommodates, and supports a number of counselling, psychotherapy, personal and professional development courses, and a range of therapeutic practices that enhance mental and psychological wellbeing.
As Gestalt Centre, our relationship with people who work for the centre starts from a place of trust. We see our structure as an organisational shape that we use to organise ourselves. What matters for us is how we all work together. We prioritise collaboration and ‘horizontal’ consultative decision making with individual and collective responsibility and accountability.
OUR VISION is a world were meaningful and fulfilling relationships lead to wellbeing and positive change in people’s lives.
OUR PURPOSE is to promote the mental and psychological well-being of individuals, groups and organisations through Gestalt education, training and practice.
Gestalt is a life-changing approach to life, counselling, and psychotherapy. It enables people to develop meaningful relationships, navigate change and lead fulfilling lives by creatively utilising their own resources, skills and strengths.
OUR VALUES IN PRACTICE
Diversity, equality, inclusion and anti-discrimination: We value equity and inclusion and welcome diversity and difference in backgrounds, identities, cultures, and voices. We also commit to anti-discriminatory action and encourage personal and collective awareness, reflection, and learning. It is integral to who we are and how we work and study together.
Kindness and respect for each other and the space we cohabit. Our relationship with people who work, learn and access therapy at the centre starts from a place of respect and kindness. This way we create a space where we can show up, work, and learn authentically and meaningfully. Feel seen, heard, and included.
Collaboration and mutuality: We work and study together, collaboratively and with respect and appreciation for each other. Every person matters and so does the collective.
Community, awareness, and personal responsibility: We are a community of staff, students, practitioners, and clients; working, studying, and accessing therapy at the centre. Individually and collectively, we are responsible for our presence and behaviour. Also responsible for our community and the space we inhabit.
ABOUT THE JOB
Job Purpose
We are looking for an exemplary people-oriented administrator to provide administrative support to the Gestalt Centre CEO and the workstreams she manages. An important role in the organisation, working with senior leadership and across teams, in a welcoming and supportive environment with opportunities to learn and grow on the job.
Areas of work and responsibility
- Administrative Support to the Gestalt Centre CEO
- Coordinate and support projects and workstreams the CEO leads on: Operations, Communications and Marketing, Short Courses and Post Graduate Qualifications, HR, Finance, Policies, Fundraising and Health & Safety.
- Liaise with the CEO and the leadership team to update the organisational plan and workstream plans, also keep track of relevant priority actions and progress.
- Provide administrative support for governance processes such as the Annual Financial Audit, Trustee Board meetings, the Charity Commission and Companies House submissions.
- Provide administrative support to the organising and running fundraising activities and events.
- Administrative support and coordination for the annual planning of Short Courses and Post Graduate Qualifications programmes.
- Organise, provide administrative support, and attend as appropriate, weekly operational meetings, monthly Executive meetings, and other project meetings, led by the CEO. Prepare meetings set up, information and any required papers in advance. Organise dates, taking and sending out minutes and coordinate follow-up actions ensuring progress and completion.
- Liaise with the CEO to prepare, format, edit and update reports and policies for internal and external audiences to a high standard.
- Provide a professional first point of contact for the CEO and as required liaise with her and the leadership team in order to respond to emails or phone calls and organise follow up meetings.
- Office team support such as reception/admin cover or support with events, as and when occasionally required.
- Carry out responsibilities with due regard to the Gestalt Centre values, policies and procedures.
Please note that this is not an exhaustive list of responsibilities.
PERSON SPECIFICATION
Key Competencies and Qualities
- Educated to degree level or equivalent with good English and Maths.
- Experience working with and assisting senior leadership professionals.
- Excellent organisation and planning skills and experience, including balancing competing demands and prioritising effectively, forward planning and working to tight deadlines.
- Excellent coordination skills and good experience of coordinating projects, workstreams or activities.
- Excellent communication skills, including conveying information clearly and adjusting approach, manner, and language to suit varying situations.
- Excellent interpersonal skills (‘people person’) such as developing good working relationships with colleagues, working collaboratively and initiating relevant discussions to progress with work tasks.
- Experience and able to work well with senior professionals and in a positive professional matter.
- Able to work in a confident, calm, diplomatic and confidential way in a senior role and a therapy setting. Reliable and mature with a sense of personal responsibility for the role and the work involved.
- Flexibility and proactive problem-solving, always working with kindness and respect.
- Excellent attention to detail and confident with numbers.
- Good working knowledge and experience of databases and online administration systems, including information and files management.
- Able to plan and organise own work effectively and able to work well in a dynamic busy setting.
- Able to work collaboratively and independently on own initiative.
- Experience working effectively and appropriately with confidentiality and data protection in mind and in line with organisational policies and practice.
- Good working knowledge of MS Office applications such as MS Word, Excel and PowerPoint, email, and the internet.
- Commitment to Equal Opportunities and Equality, Diversity and Inclusion.
- Preferably experience working within an educational, training or therapy setting (desirable).
To apply please forward to Archie Rotap, your CV and a supporting statement of no more than 2 pages, outlining how you meet the job requirements and the value you’ll bring to it. Archie's email can be found in the job description document attached.
OUR VISION is a world were meaningful and fulfilling relationships lead to wellbeing and positive change in people’s lives.
The client requests no contact from agencies or media sales.
About the Role
This is an exciting opportunity to lead and develop the membership offer at the Horniman Museum and Gardens, overseeing a popular and growing scheme that plays a vital role in supporting our work. As Membership Manager, you will manage the day-to-day running of the membership programme while helping to shape its future direction, ensuring it continues to engage, inspire and retain a loyal community of supporters.
Sitting within the Communications and Income Generation Directorate and reporting to the Head of Fundraising, you will oversee membership operations, data and income processes, and deliver an engaging programme of events and communications for members. You’ll also line manage a Membership and Fundraising Assistant and work collaboratively across teams including Visitor Experience, Retail & Admissions, Digital and Finance.
This role would suit someone who enjoys combining data, finance and systems management with creativity and relationship-building, someone motivated by growing income, improving processes and delivering excellent experiences for our members.
Key Responsibilities
- Lead the effective management and development of the membership scheme, ensuring income and retention targets are met
- Oversee membership data, CRM processes and reporting, ensuring accuracy, compliance and continuous improvement
- Manage Direct Debit and Gift Aid processes in partnership with Finance, maintaining robust and compliant financial procedures
- Plan and deliver an engaging programme of member events, communications and recruitment campaigns to grow and retain support
- Line manage the Membership and Fundraising Assistant, providing clear direction, support and development
- Build strong working relationships across the organisation and with members, stakeholders and supporters to champion the value of membership
About You
You are organised, detail-focused and confident working with data and financial processes, but you’re equally comfortable building relationships and delivering engaging communications. In this role, you’ll bring experience from a membership or fundraising background, and enjoy taking ownership of systems and processes, identifying improvements and implementing them effectively. You’ll be confident using CRM databases and managing income streams such as Direct Debits and Gift Aid, ensuring accuracy and compliance at all times. You thrive in a collaborative setting, working across departments and developing positive relationships with our members and other colleagues. You’re proactive, solutions-focused and able to balance competing priorities while maintaining a high standard of work. Most importantly, you’ll be motivated by the impact that membership makes for the Museum and enthusiastic about contributing to the organisation’s mission and future growth.
Key Qualities, Skills, and Experience
- Experience working within a membership or fundraising function, ideally within an arts, culture or heritage context
- Strong experience of working with relational databases and CRM systems, with the ability to analyse data and produce meaningful reports
- Knowledge of Direct Debit processing and Gift Aid, with a clear understanding of handling financial and personal data securely and compliantly
- Excellent written and verbal communication skills, including experience producing newsletters or member communications
- Strong administrative skills, high levels of accuracy and confidence working with numerical data
- Ability to manage and prioritise a varied workload, meet deadlines and work collaboratively across teams
- Experience of managing colleagues, and an ability to provide clear guidance and training where required.
- A genuine interest in the organisation’s mission, alongside a commitment to equality, diversity and continuous professional development
Salary: £36,598 per annum (pro rata to £29,278 per annum)
Hours of work: Part Time, 28 hours per week
The closing date for completed applications is 10am on 11th March 2026. Interviews will be held on 19th and 20th March 2026.
The client requests no contact from agencies or media sales.