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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our people are the heart of Woodrow. As the Duty Manager, you are part of a professional, enthusiastic, and passionate team that believes in the potential of every young person who comes through the door. The Duty Manager works alongside another Duty Manager, both of whom report into the Leisure Operations Manager. This role supervises a team of Leisure Assistants/ Lifeguards; and works closely with the customer teams across the site, swimming teachers, and lifeguards to maintain ongoing service delivery expectations.
The Duty Manager is responsible for supporting the smooth running of the swimming pool and delivering a high quality and safe experience for users of Leisure Centre facilities. We expect you to come with experience of having worked in a customer facing role, where you will be able to hit the ground running. Part of your role will support the management and maintenance of the pool plant. We are looking for someone enthusiastic, motivated, and customer focused. You must demonstrate a strong commitment towards ensuring excellence in customer service and enhancing customer experience. You must be ready to communicate with a diverse range of clients, including the public, children and young people, youth group leaders and teachers.
What you will be doing
Leisure Centre Operations
- Provide outstanding customer service experiences via a welcoming frontline duty management service, dealing with account enquiries and supporting bookings.
- You will work an early or late shift, on a rotational basis, to ensure lifeguard and duty manager cover is available while the Leisure Centre is open, Monday – Sunday.
- Support the organisation of lifeguard training, including NPLQ renewals, competency assessments, quarterly lifeguard observations; maintaining training records as required.
- Supervise the leisure retail shop, including sales, inventory control and daily reconciliation.
- Cover lifeguard shifts where there are gaps to ensure ongoing operations.
- Support the Operations & Duty Manager to ensure the rota is proactively staffed each week.
- Ensure accurate and timely recording of staff attendance and absence data each shift.
- Support new leisure staff inductions and training requirements.
- Ensure your training and competence is achieved and maintained, taking responsibility for your ongoing professional development.
Centre Health & Safety
- Support management in maintaining the safety of the leisure facilities, ensuring working best practices and compliance with legislation, and completion of KPIs by the leisure team.
- Support the day-to-day management of the pool plant operation, ensuring regular maintenance tasks and KPI checks are undertaken according to schedule.
- Ensure the reporting of accidents, incidents and near misses are done in a timely manner.
- Ensure reporting of any hazards, damage, or maintenance issues to the Facilities team.
Corporate Responsibilities
- Actively promote London Youth’s policy and procedures to value and respect diversity and inclusion in all aspects of your duties and working relationships.
- Manage resources to the highest standards and act as a custodian of best practice.
- You will be expected to play a proactive part in the implementation of the work and policy of London Youth as a whole, supporting the vision, mission and aims of the charity.
Undertake any other duties as may be reasonably requested by Woodrow Management that ensure the ongoing operational success of the centre and delivery of excellent customer experiences.
Reflect our inclusive culture in your day-to-day work and support a positive health & safety and safeguarding culture in your interactions with colleagues.
Follow our organisation’s anti-racism principles and practices as you actively promote and respect diversity and inclusion in all aspects of your work and working relationships.
What you bring to the role
Experience, Knowledge & Skills
- Experience working in leisure in a supervisory or management capacity as a Duty Manager, Senior Lifeguard Assistant, or similar.
- Experience working in a customer facing environment, providing the highest levels of customer service, managing communications, resolving conflict.
- Experience of working with a range of customers, including young people and adults, with different backgrounds and varying needs.
- Working knowledge of health and safety best practice and legislation in leisure facilities.
- Experience supervising and/or line managing people, including training and induction.
- Experience carrying out lifeguard observations.
- Computer literate and competent using Microsoft Office applications.
We would love to know if you have:
- Experience in the use of CoursePro, or similar leisure bookings management system.
- Experience in the use of Deputy, or similar employee scheduling, timesheet software system.
- Experience managing external suppliers to support delivery of essentials services.
- Experience operating a pool plant room, and associated KPI management.
Qualifications
- Current RLSS NPLQ (National Pool Lifeguard Qualification) – Essential
- Pool Plant Operator Certificate – Highly Advantageous
Please let us know if you have:
- Swimming Teacher Qualification (Swim England or STA)
- First Aid at Work certificate
- NVQ in Leisure or Operations Management, or similar
- RLSS NPLQ Trainer
Attributes & Behaviours
- Customer-centric mindset with exceptional customer service skills.
- Able to quickly establish rapport and build effective relationships across a range of personas.
- Composed demeanour, able to keep calm under pressure and solve problems when they arise.
- Articulate communicator with a confident telephone manner and excellent written skills.
- Collaborative team player with a willingness to work effectively with others.
- Self-motivated with a positive attitude, growth mindset and keen willingness to develop.
- Able to work independently, demonstrating proactivity and initiative.
- Impeccable work ethic and a flexible approach to work.
- Good organizational skills, able to effectively prioritise workload.
- Analytical thinker with meticulous attention to detail.
- Absolute discretion and ability to maintain confidentiality.
- Passionate about leisure and sport opportunities to support health and wellbeing outcomes.
- Passionate and demonstrably committed to improving the lives of children and young people.
- Absolute commitment to London Youth’s principles of equality, diversity and inclusion.
Demonstrate living our values of being:
- Ambitious
- Collaborative
- Inclusive
- Accountable
Why work at Woodrow High House
- 39 days of annual leave (31 days + 8 bank holidays).
- Health Care Cash Plan to help cover your healthcare essentials.
- Free access for you and your family to the Employee Assistance Programme.
- Free onsite parking.
- Branded quality uniform provided.
- Free access to the 'Headspace' wellbeing app.
- Free access to the Charity Mentoring Network, as a mentee or mentor.
- Free tea and coffee available in the 'Tea & Coffee Bar'.
- Free meals provided whilst on duty when the kitchen is serving young people in residence.
- Magnificent location on an historic estate surrounded by nature.
- You'll be working with a fantastic team of passionate colleagues across London Youth.
- An outstanding culture and ethos where staff and visitors enjoy, challenge, and achieve.
- Occasional supply of sweet - sometimes savoury - always yummy - treats are guaranteed.
- You will be making a difference to the lives of young people!
About This Job
This is an exciting role in the Army Cadet Charitable Trust UK (ACCT UK) we are looking for a proactive and organised HR Assistant to join our HR team and provide high-quality administrative support across the employee lifecycle. Working closely with the HR Manager, you will play a key role in recruitment, onboarding, employee records management, HR reporting, and supporting day-to-day HR operations. You will help ensure our people processes run smoothly, maintaining accurate records, supporting employee queries, and assisting with HR projects and initiatives. The successful candidate will be detail-oriented, highly organised, and committed to delivering a professional and confidential HR service.
Essential Skills
· Previous experience in a HR role.
· Strong organisational skills with excellent attention to detail and accuracy.
· Excellent written and verbal communication skills, with the ability to build positive working relationships.
· Ability to manage multiple priorities, work independently and use initiative.
· Experience maintaining confidential employee records and handling sensitive information discreetly.
· Proficient in Microsoft Office applications and confident learning and using HR systems.
Please refer to the attached Job Description for further information.
Our charity
ACCT UK is a national youth charity dedicated to improving the life chances of young people through supporting the Army Cadet Force and its activities in the community. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.
We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.
We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities, it builds confidence and improves empathy for other’s lives.
Who we are
You will enjoy being part of our small team who work very happily together. By joining ACCT UK, you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.
The charities are proud of our diverse teams, with people on different working patterns, from different backgrounds and at different life-stages. Our experience has taught us that having people with different perspectives and different lived experiences leads to better outcomes for our beneficiaries. If you are wondering if our organisation is for someone like you, the answer is yes! Please apply and explain how you, your experience, your talent and your potential are the right fit for this role.
What we can offer you
In addition to your salary, we offer all staff:
· Flexible working arrangements (you agree a working pattern with your line manager).
· The ability to work both from home and from our London office.
· Personal accident insurance, including loss of earnings cover and death benefit.
· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).
· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).
· Good leave allowances (which are offered pro-rata for part time staff):
o 20 days annual leave plus Bank Holidays.
o Additional privilege leave, on set days each year, such as between Christmas and New Year.
o An additional five days of volunteering leave.
· Support for qualifications and personal development.
· Employee Assistance Programme.
· Season ticket loan.
· Railcard (if you are eligible)
· A caring and supportive team environment.
How to apply
Please send a covering letter that details how you meet the requirements of the job description along with a CV by 23:59 hours on Sunday 20th July 2026. We encourage you to make clear in your covering letter how you meet the person specification and highlight your key skills. We cannot make assumptions on your qualifications, skills, or experiences, so please be explicit in your application.
Interviews will be held virtually via Microsoft Teams shortly after the closing date.
Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo a Disclosure and Barring Service check. In addition, we will follow up references.
We reserve the right to close for applications before the closing date if we receive a large number of applications.
Army Cadet Charitable Trust (ACCT) UK aims to give all young people the opportunity to develop and achieve through Army Cadets activities.



The client requests no contact from agencies or media sales.
Salary: £43,680
Location: Hybrid Work Culture. We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s.
For this role, we are looking for someone who is London based and can travel to central London at short notice to maximise content opportunities that arise. You will also be expected to come into the office at least one day a week - currently the External Affairs anchor day is on a Wednesday.
Contractually this role is London-based.
Benefits:
- 25 days in the first year, increasing to 27.5 days in the second year of service and 30 days in the third.
- Matched pension scheme up to 7% of salary
- Support for staff with caring responsibilities
- Family-friendly culture
How to Apply: CV and supporting statement - using Hospice UK’s supporting statement document – see below
Closing date for applications: Sunday 20 September at 23:59
Interview dates: Thursday 1 October and Friday 2 October. The first round of interviews will take place online via MS Teams.
We may send assessments and some questions to you in advance so that you can prepare. Let us know if you have any specific needs to be able to fully engage with the process.
Job Information
The Role
This is a new and exciting role for Hospice UK. As Content and Brand Manager you will play a key role bringing Hospice UK’s strategic priorities to life, delivering high-quality content that meets our audiences’ needs, drives engagement and tells a compelling story about our brand.
You will lead and drive an ambitious new content strategy for the organisation that brings coherence and dynamism to our communications, ensures clear and consistent messaging across our channels and seizes opportunities to be creative, adaptable and at the heart of sector debates. This will also include overseeing the performance and growth of our social media channels and presence.
Your work with also grow, promote and protect our brand, ensuring a strong visual identity, clear voice, and diverse and human-led content that reflects Hospice UK’s values.
The Team
You will work within the Communications team that sits within the wider External Affairs Directorate. We are around 20 in total, including 4 colleagues based in Wales, Scotland and Northern Ireland.
The Communications team includes colleagues working across content, social and digital, as well as partnership marketing and member communications.
You will work closely with a smaller team of 3 colleagues, our Senior Social Media Officer, Media and PR Manager and your line manager – our Senior Communications and Communications Manager. Together you will be involved in the big issues in hospice care, making sure Hospice UK is vocal, visible and leading the debate.
There is a strong collaborative and supportive culture across the External Affairs Department with lots of opportunity to exchange ideas, plan together and benefit from each other’s skills and expertise.
Working closely with our 200+ hospice members, we have a strong track record of securing strong media coverage and winning campaigns on their behalf, most notably over the two years by securing increased investment in hospices by governments in Westminster, Cardiff and Edinburgh.
But our work is not done. Hospices are under significant pressure and need both better government investment and continued public support. Our focus now is ensuring that hospices can meet ever increasing demand for their services, with well-funded and well-staffed hospices across the UK.
About You
You're a strategic and creative content professional who understands how powerful storytelling can drive engagement, influence audiences and deliver real impact.
You'll have experience developing and delivering ambitious content strategies, managing brands, and creating compelling content across digital channels. From shaping content pipelines and leading campaigns to overseeing brand identity and using data to optimise performance, you'll know how to turn insight into action.
We're looking for someone who is audience-focused, collaborative and innovative, with a strong understanding of digital trends, emerging technologies including AI, and the tools needed to create and measure high-performing content. You'll also be an experienced people manager, able to develop talent and foster a positive, high-performing team culture.
Most importantly, you'll share Hospice UK's values and be excited by the opportunity to shape our stories, strengthen our brand and amplify the impact of hospice care across the UK.
If you're excited by the prospect of leading our content strategy, shaping and strengthening our brand, and helping more people understand the impact of hospice care through powerful storytelling, we'd love to hear from you.
More information is available in the candidate information pack, which is available on our website to download.
We represent and champion the community of 200+ hospices across the UK.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Hybrid: home-based with weekly attendance at the London office, plus additional days as required for meetings, board meetings or events
Salary: £35,200 per annum rising to £38,100 after 1 year of service
Responsible to: CEO
Contract type: Full Time (37 hours per week), Permanent
Closing date: 18th September, Midday
Who we are
Futures for All (formerly Speakers for Schools) is a UK charity founded in 2010 to tackle educational and social mobility inequality, connecting state-educated young people with inspirational speakers and high-quality work experience. Since its founding, the charity has supported almost two million young people, working with a national network of schools, colleges and employer partners to level the playing field for young people who are educated in the state sector, with those that attend the best fee-paying schools. Having grown from its original speaker programme into a broader work experience offer, the charity is now the largest provider of work experience in the UK, with ambitious plans to ensure all young people have access to the workplace, whilst at school.
Role Summary
This is a genuine opportunity to contribute first-hand to the strategic running of a national charity, with close visibility of how the organisation is led and governed. You will be trusted with sensitive information, exposed to strategic decision-making, and given the chance to shape how the CEO's office and the wider senior leadership team (SLT) operate day to day.
Beyond the traditional diary, travel and correspondence duties, you will play an active part in the mechanics of governance and decision-making- supporting board meetings, tracking actions to completion, and ensuring that what lands on the CEO's desk is accurate, well-presented and ready to act on. You will also work closely with the newly appointed Project Management Office (PMO) Lead, helping ensure that updates on risks, issues and KPI tracking reach the CEO promptly and in a digestible form, so that the CEO's time and attention are focused where they are needed most. It is an ideal role for an experienced EA or Personal Assistant who wants more ownership, more variety, and closer involvement in the strategic life of an organisation than a traditional support role typically offers.
This role offers direct exposure to the strategic and governance rhythm of the organisation- from board papers to senior stakeholder meetings- for someone who wants their EA experience to build towards broader organisational and governance expertise.
Key Duties / Responsibilities
Supporting the CEO:
- Proactively manage the CEO's diary, resolving clashes and prioritising competing demands on their time in line with organisational priorities.
- Act as a first point of contact for the CEO, screening and triaging correspondence, calls and requests, and responding or redirecting where appropriate.
- Build strong working relationships with the CEO's key internal and external contacts, acting as a trusted and professional representative of their office.
Diary, Travel & Logistics:
- Coordinate complex diaries across multiple stakeholders, both internal and external, including scheduling and rearranging meetings at short notice.
- Book and manage travel, accommodation and venues, including researching options, managing costs, and having contingency plans in place.
- Prepare itineraries and briefing packs ahead of trips, meetings and events, ensuring the CEO is fully prepared.
- Process expenses and invoices relating to the CEO's activity in line with company policy.
Meetings, Minutes & Action Tracking:
- Attend meetings chaired by or involving the CEO to take accurate, concise minutes and notes, distinguishing decisions from discussion.
- Maintain a live action log across meetings, proactively chasing owners and reporting progress back to the CEO so nothing is missed.
- Organise logistics for meetings and away days, including rooms, catering, materials and technology.
- Work closely with the Project Management Office (PMO) Lead to ensure that risk, issue and KPI updates are routed to the CEO promptly and in a clear, digestible format, helping the CEO focus attention where it is most needed.
- Liaise with the PMO Lead on scheduling and papers for any meetings that bring project or programme updates to the CEO, ensuring consistency with the wider action and decision tracking maintained for the CEO's office.
Board & Governance Support:
- Support the coordination of board and committee meetings, including scheduling, collating and distributing papers to agreed deadlines.
- Take and produce minutes for board and committee meetings, working closely with the CEO (and Chair/Company Secretary, where applicable) on accuracy and follow-up.
- Maintain a board actions and decisions tracker, and support the CEO in preparing for board cycles.
- Maintain confidentiality and good document control over board papers, minutes and related governance records.
Document & Presentation Production:
- Produce first drafts of documents, reports, briefings and PowerPoint presentations for the CEO to review, amend and finalise.
- Format and polish documents and slide decks to a professional, consistent, on-brand standard.
- Review documents and correspondence prepared by others before they reach the CEO, checking for accuracy, clarity, tone and fitness for purpose, and flagging any concerns.
Support to the Senior Leadership Team:
- Provide reasonable and proportionate admin support to other members of the SLT, prioritised in agreement with the CEO.
- Minute meetings with senior internal and external stakeholders on behalf of SLT members, as required.
- Assist with occasional diary, travel or document support for the SLT where this does not conflict with the needs of the CEO.
Office & General:
- Maintain efficient filing, contact and information systems for the CEO's office.
- Handle sensitive and confidential information with discretion and sound judgement at all times.
- Undertake other duties reasonably commensurate with the role, as required by the CEO.
Skills / Experience / Knowledge:
Essential:
- Significant experience as an EA, PA or senior administrator supporting a CEO, director or other senior executive.
- Experience taking minutes and tracking actions for senior-level or board/committee meetings.
- Excellent written English, with the ability to draft clear, well-structured documents, correspondence and presentations.
- Expert in using common business software/ applications such as Microsoft Office Word, PowerPoint, Excel and Outlook.
- Strong organisational skills and the ability to manage multiple, competing priorities under time pressure.
- Sound judgement and discretion when handling confidential or sensitive information.
- A proactive, solutions-focused approach, comfortable using initiative rather than waiting to be asked.
- Excellent interpersonal skills, with the confidence and professionalism to liaise with senior stakeholders, board members and external contacts.
- Flexibility to travel to, and work from, the London office on a regular (weekly) basis, with occasional flexibility around hours for travel, events or board meetings.
Desirable:
- Experience supporting board or governance processes (e.g. in a charity, membership body, or regulated organisation).
- A relevant qualification (e.g. in business administration or executive PA practice), though experience will be weighted more heavily than formal qualification.
- Confident and effective use of AI tools (e.g. Microsoft Copilot, ChatGPT, Claude) to support drafting, summarising and formatting work- for example, producing first-draft documents, presentations or minutes for review, while applying good judgement on accuracy, confidentiality and when human review and rewriting is needed.
- Experience providing ad hoc support across a wider senior team, not just a single executive.
Behaviours and Style:
- Calm and unflappable under pressure, with good humour and resilience.
- Trustworthy and discreet, with a strong sense of confidentiality.
- A genuine interest in the wider organisation and how it operates, not just the transactional tasks of the role.
- Collaborative- happy to support colleagues across the SLT while keeping the CEO's priorities front and centre.
Diversity at our core
Futures For All is committed to an inclusive and accessible recruitment process and encouraging equality and diversity among our workforces. We acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to us.
The Application Process:
Please apply as soon as possible by clicking the 'apply for this job' button in the top right-hand corner of the job advert. Once clicked, you will be asked to complete your application by submitting your CV and a cover letter. The cover letter is an opportunity for you to share the skills and knowledge you have to be successful in this role. Appointees are subject to a DBS check. You must have the right to work in the UK to apply.
The deadline to submit your application is the 18th September 2026, Midday.
Futures For All is committed to safeguarding the young people we work with and expects all staff members to share this commitment. Appointees are subject to a DBS check. Having a criminal record will not automatically exclude applicants. You are also required to have the Right to Work in the UK for this role.
Annual Leave
Staff receive 25 days annual leave, increasing incrementally after 2, 3 and 5 years of service to a maximum of 28 days. This is in addition to bank holidays and gifted leave between Christmas and New Year.
Futures For All Values
PASSION: We are committed to levelling the playing field for young people across the UK, creating social mobility and tackling disadvantages.
AGILITY: We challenge our ideas of what is possible in order to better meet the needs of those we support. We are human, make mistakes, learn, evolve and adapt.
INTEGRITY: We act with empathy and bring our authentic selves to work every day. We value and respect the talent, time and intentions of those we work with.
COLLABORATION: We are one team with one mission and only by working together can we deliver better outcomes for young people. We support each other unconditionally and feel motivation in shared success as well as individual progress.
DIVERSITY: We know it takes people with different ideas, strengths, identities, interests, and cultural backgrounds to make our organisation succeed. We encourage constructive debate and critical friendship.
We open up prestigious networks and opportunities, ensuring every young person has equal access to work experience nationwide.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Assistant Finance and Operations Manager is a new role for The Christie Charity (Charity) and a fantastic opportunity for an individual looking to work for a fast moving, growing organisation. We are looking for an enthusiastic individual to take ownership in the finance team for day-to-day transactional processing for The Christie Charity group. This position provides an excellent opportunity to develop an understanding of charity and commercial finance. You will play a key role in supporting robust financial controls across the Charity group.
This is a hands-on role with responsibility for coordinating and overseeing day-to-day transactional activity undertaken by the Finance Officers, including purchase-to-pay, supplier payments, accounts receivable, banking, income reconciliation, corporate credit cards and other routine financial processes. The postholder will ensure work is completed accurately and within required timescales, review key reconciliations and outstanding items, and provide support and guidance to the Finance Officers where issues arise. They will remain actively involved in transactional processing where required, particularly in relation to more complex matters, periods of high workload and the transition of activities into the Charity.
The postholder will act as the first point of escalation for transactional matters which cannot be readily resolved by the Finance Officers and as a key point of contact for routine finance queries from external third parties. They will work closely with colleagues across the Charity to ensure financial processes operate effectively while maintaining appropriate controls and segregation of duties.
The Assistant Finance and Operations Manager will be an important day-to-day user of the Charity's finance and purchase-to-pay systems and will take a lead operational role in ensuring these systems are used consistently and effectively. The postholder will support Finance Officers and wider Charity colleagues with system and process queries, monitor compliance with agreed financial procedures and identify recurring issues or opportunities to improve processes. Working with the Charity Financial Controller and Funds and Finance Business Partner, they will contribute to the continued development of efficient, proportionate and well-controlled financial processes across the Charity group.
Additional information
Upon joining The Christie Charity, day-to-day financial transaction processing will continue to be delivered by The Christie NHS Foundation Trust during the initial months of the role, therefore, the postholder will be expected to work closely and collaboratively with their finance team to ensure seamless operations and continuity across the Charity group.
These functions are anticipated to transfer to the Charity group with the postholder taking ownership of these responsibilities within the first 3 months in role. The postholder will be expected to work autonomously to ensure the smooth transition of activities to the Charity.
This post would suit an individual who enjoys working in a dynamic, evolving environment, where responsibilities may shift in response to organisational priorities. The postholder must be comfortable navigating ambiguity, demonstrating flexibility, initiative, and a proactive approach to problem-solving.
The postholder will also provide support to the team on an ad-hoc basis as required.
The postholder will complete a shift approximately every four to six weeks at the Charity’s hub in Withington to support charitable activity at The Christie NHS Foundation Trust.
When submitting your application, please provide the following:
- A cover letter; and
- An up-to-date CV (up to two A4 pages) with evidence of accountancy qualification(s) and current membership of any relevant professional accountancy body or bodies if relevant. These can be uploaded as one PDF.
Please note that applications must include all of the documents listed above and will be reviewed on a rolling basis. Applications that do not meet these guidelines may not be considered.
Interviews will be held all day on Monday 21 September 2026 and on Tuesday 22 September 2026. Applicants are strongly encouraged to keep these dates available where possible.
The client requests no contact from agencies or media sales.
Operations & Administration Manager Vacancy
Application Deadline: Friday 25th September 2026
Job Title: Operations & Administration Manager
Salary: £35,000 + (Dependent on Experience)
WLIC Ealing Masjid is seeking to appoint a highly organised, motivated and enthusiastic Operations & Administration Manager who will be responsible for the efficient day-to-day administration, operational coordination, services delivery, facilities oversight, guest reception and event support of the Centre.
This is an excellent opportunity to join an exceptional WLIC staff and management team, see attachedjob desciption.
Only the applicants shortlisted will be notified. Any offer of employment will be subject to references, an enhanced DBS, qualifications, medical and other statutory checks being satisfactory.
Assistant Services Director
We are seeking an experienced senior services leader to oversee high-quality homelessness and housing services across London and the South East.
Position: Assistant Services Director
Salary: £49,237 per annum
Location: London and South East
Hours: Full-time, 37.5 hours per week
Contract: 12-month fixed-term contract
Closing date: 21 September 2026
About the role
Depaul UK is looking for an experienced Assistant Services Director to provide senior operational leadership across a portfolio of homelessness and housing support services.
You will lead and develop Service and Pathway Managers, ensuring services are safe, effective, compliant and delivering excellent outcomes for young people and adults experiencing or at risk of homelessness.
Key responsibilities include:
· Leading high-performing services and management teams across London and the South East
· Ensuring excellent safeguarding practice and regulatory compliance
· Monitoring service quality, contracts, KPIs and performance
· Overseeing housing management, voids, arrears and rental income
· Ensuring accommodation meets health and safety requirements
· Managing relationships with commissioners, local authorities, landlords and other key stakeholders
· Supporting budget setting, monitoring and remedial action
· Leading mobilisation plans for new and changing services
· Coaching and developing managers and supporting workforce development
· Championing client involvement and co-production
· Deputising for the Area Director when required
About you
You will be an experienced operational leader with a strong track record of managing services, managers and performance.
You will have experience of contract management and compliance monitoring, alongside a good working knowledge of housing and homelessness issues. Experience of working with vulnerable people is essential.
You will be confident setting clear standards, developing high-performing teams and leading through change. You will also bring excellent communication, influencing and problem-solving skills, with the ability to build strong relationships with commissioners, partners and colleagues.
You will be self-motivated, resilient and comfortable balancing strategic priorities with the day-to-day demands of delivering high-quality services.
About Depaul UK
Depaul UK has been tackling homelessness since 1989. From its beginnings as a single housing project in North London, the charity has grown to provide accommodation, prevention and support services to thousands of marginalised young people across the UK.
Inspired by the values of St Vincent de Paul, Depaul UK believes in the intrinsic worth of every person and takes practical action to help people build brighter, more independent futures.
Benefits include 26 days' annual leave, increasing with service, pension contributions of up to 7%, tailored training and development, flexible working options where suitable, a cash health plan, Employee Assistance Programme with 24/7 GP access and a range of retail, travel and wellbeing discounts.
Other roles you may have experience of could include: Assistant Director of Services, Head of Services, Regional Head of Services, Regional Operations Manager, Head of Operations, Housing Services Manager, Homelessness Services Manager, Service Delivery Manager or Assistant Area Director.
St Dionis Church is looking for an exceptional Operations and Office Manager to oversee the practical, financial, and administrative life of our vibrant church community.
This is a pivotal role. You will work directly alongside the clergy and staff team to manage our beautiful facilities, streamline our systems (using ChurchSuite), and organise and make possible the functioning of the body of Christ at St Dionis.
From managing daily church infrastructure and overseeing finances, to acting as PCC Secretary and supporting our local charity partnerships (like Glassdoor and Crosslight), you will ensure everything runs smoothly behind the scenes.
We need a highly organised, systematic, rigorous, joyful and efficient team player who loves making things happen.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Future Dreams is a pioneering UK charity providing psychological, practical, and emotional support to people diagnosed with breast cancer. We also champion early detection through breast health masterclasses and fund vital research into secondary breast cancer.
Based at Future Dreams House in King’s Cross — our welcoming breast cancer support centre — we deliver a vibrant programme of in-person and online services, community activities, and one-to-one support with specialist nurses, counsellors, and therapists. Everything we do is driven by one clear belief: nobody should face breast cancer alone, or without hope.
We are now looking for a Finance Assistant to join our growing team and play a key role in strengthening our in-house finance function.
About the role
This is a fantastic opportunity for an organised, detail-driven finance professional who wants to develop their career within a purpose-led charity.
Working closely with the Head of Finance, you will support the smooth day-to-day running of our finance operations, ensuring transactions are processed accurately and on time, records are well maintained, and financial controls are consistently applied. You’ll contribute to reliable reporting, support audit and compliance activity, and help build efficient processes that enable the charity to operate effectively.
You will also work collaboratively with colleagues across the organisation and liaise with suppliers and external stakeholders, becoming a trusted part of a friendly, supportive team that values accuracy, integrity, and continuous improvement.
About you
You will be an organised, accurate and conscientious finance professional who takes pride in getting the detail right and following processes through to completion.
You will have:
- At least two years’ relevant experience in a finance or accounting role.
- An AAT Level 3 qualification, or equivalent.
- Practical experience of processing supplier invoices, expenses and other financial transactions accurately.
- Experience of bank and/or supplier account reconciliations and investigating discrepancies.
- Good working knowledge of Xero or a similar accounting system.
- Strong Excel skills and confidence working with financial data and spreadsheets.
- Excellent attention to detail and a high degree of accuracy.
- The ability to organise your workload, manage competing priorities and meet financial deadlines.
- A practical, solutions-focused approach, with the confidence to investigate queries and escalate issues where appropriate.
- Strong written and verbal communication skills and the ability to liaise professionally with colleagues, suppliers and other stakeholders.
- The ability to work independently while contributing positively to a small, collaborative team.
- Integrity and discretion when handling confidential financial and personal information.
Experience of month-end processes, charity finance and/or working within a not-for-profit organisation would be advantageous.
AAT Level 4, or progression towards a professional accounting qualification, would also be desirable.
You will be supportive of Future Dreams’ purpose and values and committed to helping us create an inclusive workplace that reflects the diverse communities we serve.
What we offer
· £24,000 - £28,000 pro rota, per annum (FTE £30,000 - £35,000 pa)
- 25 days annual leave plus bank holidays
- Pension
- Additional one-week paid shutdown over Christmas and New Year
- Hybrid working with a minimum of 2 days per week based at Future Dreams House.
- Free weekly yoga sessions
- A warm, inclusive working environment in a mission-driven organisation
Safeguarding
Future Dreams is committed to safeguarding and promoting the wellbeing of everyone who uses our services. All staff are expected to share this commitment and to follow our safeguarding policies and procedures.
Appointment to this role will be subject to satisfactory references, confirmation of the right to work in the UK and a Basic DBS check.
We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications. Early application is therefore encouraged.
The client requests no contact from agencies or media sales.
The Operations Assistant provides the coordination, administration and organisational support that enables New Wine's Operations Team to flourish.
Working closely with the Head of Operations, this role supports the smooth running of the charity by coordinating recruitment administration, governance processes, office operations, compliance records, events and organisational systems.
This is an exciting opportunity for someone at the beginning of their career who enjoys organising people and projects, improving processes and making things happen behind the scenes. You'll gain experience across HR, safeguarding, governance, operational planning and charity management while helping create the infrastructure that enables local churches to change nations.
Roles and Responsibilities
1. Operational Administration
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Provide day-to-day administrative support to the Operations Team.
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Coordinate operational workflows, ensuring tasks and priorities are delivered efficiently.
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Maintain operational documentation and filing systems.
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Support the implementation of new operational processes and improvements.
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Maintain shared operational trackers and action plans.
2. People and HR Administration
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Coordinate recruitment administration, including arranging interviews and communicating with candidates.
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Prepare contracts, offer letters and onboarding documentation.
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Complete safer recruitment checks including references, DBS applications and Right to Work documentation.
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Coordinate new starter and leaver processes.
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Maintain accurate employee records and HR systems.
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Support staff training records and mandatory compliance tracking.
3. Governance and Board Support
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Coordinate Board, Trustee and Committee meetings.
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Prepare meeting packs and distribute papers.
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Take minutes and maintain action logs.
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Maintain governance registers and organisational records.
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Support the annual governance calendar and policy review programme.
4. Policies and Compliance
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Maintain New Wine's policy library, ensuring documents remain current and version controlled.
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Coordinate annual policy review schedules.
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Maintain compliance trackers for Health & Safety, GDPR, safeguarding and organisational requirements.
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Support the administration of insurance renewals and operational documentation.
5. Office and Operational Systems
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Coordinate the day-to-day running of the office.
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Manage office supplies and equipment.
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Coordinate new starter IT equipment and software access.
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Liaise with office, facilities and IT suppliers regarding day-to-day operational matters.
6. Meetings and Internal Coordination
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Manage meeting bookings, room reservations and logistics.
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Coordinate agendas and supporting documentation.
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Maintain operational calendars.
7. Events and Logistics
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Support operational planning for the Summer Festival, Leadership Conference and other events.
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Coordinate logistics for staff team including catering, accommodation and travel.
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Prepare operational documentation and event packs.
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Support the Site Command Team through administrative coordination.
8. Operational Records
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Maintain organisational register
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Ensure records remain accurate, organised and up to date.
9. Team Contribution
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Contribute positively to the wider Operations Team.
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Look for opportunities to improve systems and ways of working.
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Support colleagues across New Wine
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Participate in staff prayer days, team days and other gatherings.
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Model New Wine's values in all aspects of your work.
The above list of job deliverables is open and partial, and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.
Person Specification
Essential Skills & Experience
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Excellent organisational skills and attention to detail.
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Able to manage multiple priorities and meet deadlines.
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Strong written and verbal communication skills.
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Confident using Microsoft 365, including Outlook, Word, Excel and Teams.
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Able to build positive working relationships across teams.
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High level of discretion when handling confidential information.
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Proactive with a willingness to learn and develop.
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Strong problem-solving skills and a positive attitude.
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Committed to the vision, values and Christian ethos of New Wine.
Desirable
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Previous experience in an administrative, operational or customer-facing role.
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Experience working in a charity, church or events environment.
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Knowledge of HR administration, safeguarding or governance.
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Experience using Microsoft 365, SharePoint or CRM systems.
Role Particulars
Working Pattern
Full-time, including weekly (Tuesday) in-person team meetings in London. The rhythm is as follows: All-staff meetings on 1st and 3rd week of the month, and individual Operational team days on the 2nd and 4th week of the month. The nature of this role means that some travel and working away from home will be required, as agreed in advance. Specifically, the post holder must be available for the annual leadership conference and the New Wine summer festival.
Places of Work
This role is eligible for hybrid and flexible working, with a minimum of 1 day in the London office a week
Supervision
The post holder will receive regular supervision from the Head of Operations.
This post is subject to an occupational requirement that the holder be a practising Christian under Part 1 of Schedule 9 of the Equality Act 2010.
This job description is intended to summarise the primary responsibilities and qualifications for this position. The job description is not intended to include all duties an individual in this position might be asked to perform or all capabilities that may be required now or in the future. New Wine reserves the right to revise the duties outlined in this job description at its discretion.
Application process
Key Dates
The application deadline is 9:00am on Wednesday 9 September 2026. We reserve the right to close applications early if a suitable field of candidates is identified before the closing date.
Shortlisted applicants will be notified by 5:00pm on Friday 11 September 2026 and invited to a first-stage online interview, which will take place on Friday 18 September 2026.
Candidates successful at the first stage will then be invited to a second-stage interview at our London office.
How to Apply
Please email the following:
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A copy of your CV.
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A supporting statement (maximum one side of A4) answering the following questions:
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Why would you like to work for New Wine?
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Tell us about your Christian faith and how it shapes your life, work and sense of calling.
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What relevant experience, skills and strengths would you bring to this role?
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Why do you believe this role is the right next step for you?
As this role is subject to a Genuine Occupational Requirement that the post holder be a practising Christian (under Part 1 of Schedule 9 of the Equality Act 2010), we ask all applicants to include a brief description of their Christian faith as part of their supporting statement.
The client requests no contact from agencies or media sales.
Join the London District and become part of a collaborative, supportive team.
As our Operations Support Assistant, you will be a key member of the team, contributing to the many workstreams that support the life of Methodism across London. We are looking for an excellent organiser who can manage their own workload, support others and provide first-rate administrative assistance. You will also be confident using a range of IT applications. We value people who think independently, take initiative and work collaboratively - sharing ideas and helping to turn them into action. You will work closely with the existing Operations Support Assistant in a job-share like partnership, keeping in touch and sharing information to support one another. This part of the job-share partnership will focus on managing the District Chairs diaries, coordinating room bookings and leading support for the Justice and Mission Group.
Why work with us?
You will enjoy a central office in Westminster, the flexibility to work remotely and the support of welcoming colleagues. We also offer flexible working arrangements, learning and development opportunities, competitive pay, a pension and generous annual leave. We are committed to equality, diversity and inclusion - and to creating a workplace where everyone can contribute and thrive.
Take a look at the job description to find out more. If the role sounds right for you, complete the application form. If you have any questions, please get in touch - we would be happy to hear from you.
The client requests no contact from agencies or media sales.
Introduction
Holy Trinity Church Leicester (HTL Church) are looking for a coffee house assistant manager to support the development and growth of King’s Coffee House (KCH), set in the shared entrance of the HTL building.
Our vision is to be the first point of contact between the church and the city - providing excellent food and drink, with a friendly customer experience and serve the community.
Role Description
Working under the café manager, the assistant manager is responsible for developing and growing the ministry of King’s Coffee House, assisting the management of the daily operations and volunteer teams.
The assistant manager shares responsibility for recruiting, training, and motivating the volunteer team to provide excellent customer service and represent HTL Church well to the community.
Job Specification
• Manage day-to-day operations of the coffee house, including opening and closing.
• Recruit and train volunteers in drinks/food preparation, proper use of coffee and catering equipment, and customer service.
• Where needed, create rotas and communicate with volunteers, including building a volunteer community.
• Ensure all Food Hygiene and Health and Safety procedures are followed in the café areas (including cleaning of equipment, café area, and checking bathrooms).
• Ensure all cash register transactions are accurate and that cash is securely handled and recorded.
• Assist the manager with product development including reviewing and revising menus and pricing.
• Enable the team to deliver excellent customer service, building the confidence and enjoyment of the volunteers and their sense of team.
• Nurture friendly relationships with customers to increase loyalty and grow the reputation of the coffee house, and HTL Church.
• Assist the manager with design and execution of marketing and social media campaigns (supported by the HTL media team).
Person Specification
Essential
• Understanding of the requirements of successful coffee shop management.
• Experience of leading volunteers and ability to delegate.
• Excellent communication skills with proven ability to manage a team.
• Personable and able to create a welcoming and friendly environment.
• Highly motivated, able to work on their own initiative, while serving the overall purpose of King’s Coffee House.
• Good administrative, maths, and IT skills.
• A problem solver with capacity for creative and strategic thinking.
• Reliable and trustworthy.
Desirable
• Experience of working in a coffee shop environment.
• Experience of working/volunteering in both a church and a secular setting.
• Additional Certification (training will be provided where this is missing)
o Food Hygiene level 3
o First Aid at Work
o Manual Handling
• Basic understanding of safeguarding and health and safety principles (training will be provided).
Further Information
This role holds a Genuine Occupational Requirement for an active and committed Christian faith under the 2010 Equality Act, Part 1, Schedule 9.
HTL Church is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders and volunteers are expected to share this commitment. This post is subject to acceptable pre-appointment checks.
Application Process
If you wish to apply for this role, please email a covering letter and a CV to Alan Schwarzenberger PCC Secretary by 1pm on Monday 14 September 2026. The letter should cover:
• Why you feel called to this position
• How you believe you fulfil the requirements of the person specification
• How you share the vision and values of HTL Church and King’s Coffee House
If shortlisted, you will receive an invitation to interview to be held in person on the morning of Monday 21 September 2026
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you ready to embrace a role that’s as diverse as it is rewarding? At YMCA Doncaster, we’re looking for someone who is able to step in wherever needed to keep our operations running smoothly. As a vital member of our team, you’ll be at the forefront of our work, ensuring that young people are able to thrive at the YMCA.
Flexibility is key, and you will be ready to take on duties across duty cover, administration, assessment and sustainment, as well as acting as Duty Manager and tackling issues as they arise.
You will already have experience of being responsible for people, resources or buildings although that may be from a range of situations at work or elsewhere. You will have great organisational and technology skills and be able to manage a complex workload with varied responsibilities.
We’re open to candidates from all sectors with transferable skills, a genuine interest in contributing to the work of the YMCA and a positive attitude that sets the tone for others.
Hours of Work
40 hours plus On Call duties.
Work will be on site and across the whole 24/7 rota, depending on where cover is needed.
For the first two to three months, the majority of your time is likely to be spent on hostel cover shifts to give you a strong practical understanding of our core work.
The On Call provision is in place at all times, including weekends, nights and Bank Holidays, and is covered on a rota basis with three or four individuals.
We are able to take a reasonable number of other committments into consideration when planning the On Call rota, with each person doing an equal share of Bank Holidays, weekends and everyday cover.
Main Responsibilities
- To cover frontline duties, including accommodation duty cover, attending reliably and on time in order to ensure continuous cover.
- To act as a Duty Manager, including dealing with any staffing or other issues arising during periods of duty in accordance with set procedures.
- To provide an out-of-hours On Call service on a rota basis with two or three others, responding effectively to concerns. This will include finding cover in the case of sickness or other absence, or covering a shift at very short notice when no other cover is available.
- To take on appropriate administrative, leadership, reviewing or project duties including during periods of illness, leave and vacancies.
- To take on delegated responsibilities for young people who need additional practical help to start and sustain their residence at the YMCA. This is likely to include focussed work on benefits, budgets, housekeeping and similar.
- To administer and oversee applications for accommodation, including obtaining supporting information from other agencies, assessing support and other needs and interviewing applicants.
- To oversee rent calculation, arrears procedures and benefit claims.
- To collate and report on other performance measures and statistics as required.
- To keep financial and other records as required.
- To contribute to the selection and induction of new staff and volunteers.
- To oversee minor and / or occasional staffing issues as required, and to take responsibility for particular staff and volunteers over longer periods.
- To contribute positively to relationships with other organisations.
- To take an active approach to the role and to be able to work on own initiative within set procedures.
- To develop and maintain appropriately professional relationships with members, users and with other staff, and to maintain confidentiality at all times.
- Other reasonable duties as required from time to time by the Line Manager.
Person Specification
- Experience in a similar or related role.
- Able to attend shifts reliably and on time in order to ensure continuous cover.
- Able to demonstrate resilience and adaptability across roles, responsibilities and work patterns needing cover in immediate or long term situations, showing a positive ‘can do’ attitude and setting the tone for other staff during times of particular pressure.
- A commitment to the wellbeing and development of young people, including those with a range of personal and social vulnerabilities.
- Experience of taking responsibility for people, resources or buildings.
- Able to demonstrate sufficient presence, confidence and professionalism for undertaking a management role.
- Able to cover On Call duty, to remain within receiving range of the mobile phone at all times, and to be on site within two hours in the event of an emergency situation.
- Computer literate, able to use Microsoft Word and Excel to a high standard, and able to use technology in devising and using procedures, gathering information and using a range of online software.
- Excellence in written communication and a strong command of grammar.
- Comfortable working with financial transactions and calculations, and with keeping financial records.
- Able to manage a complex and varied workload effectively and accurately and an ability to prioritise appropriately without supervision.
- Able to carry out monitoring patrols across indoor and outdoor areas including four floors and two stairways, and to deal with any issues arising.
- Able to react appropriately in challenging situations, using set procedures to support decision-making.
- A clear understanding of the importance of confidentiality and appropriate relationships.
- Able to uphold the vision and values of YMCA Doncaster.
The client requests no contact from agencies or media sales.
About Us
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.
We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with tens of millions of visits every year.
We are now looking for an Operations Manager, to join us on a full-time, 8-month fixed term contract, working 36 hours per week.
The Benefits
- Salary of £41,403 per annum, depending on experience
- 26 days' annual leave plus public holidays,
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
- Offices in a beautiful location
This is a terrific opportunity for a professional supervisor with experience in the leisure, hospitality or service industries to develop their career with our historic organisation.
You will work in some of London’s best loved and beautiful spaces, facilitating the enjoyment of others for the entirety of the season!
So, if you’re ready to elevate your expertise in the heart of London’s green haven, then apply today!
The Role
As an Operations Manager, you will lead the operational teams for the water-based leisure services in The Hyde Park Boat House, Serpentine Lido, The Regents Park Boating Lakes and The Greenwich Park Boating Lake.
Managing the delivery of an excellent customer journey and experience, you will ensure our activities are safe and efficient delivered in a positive environment that will leave a lasting impression on our visitors and team.
You will also oversee the customer booking process, ensuring efficiency and enjoyment and responding to service demands, escalating issues when necessary.
You will play a role in the recruiting, inducting and training our large seasonal team to a high standard.
Additionally, you will:
- Act as a key-holder, opening and closing venues
- Co-ordinate the efficient and effective deployment of the team
- Undertake front of house, operational assistant duties and lifeguarding supervision
- Ensure that the venues and equipment are clean and escalate any disrepair
About You
To be considered as an Operations Manager, you will need:
- Supervisory experience in the leisure, hospitality or service industries
- Experience of managing services with high volumes of customers
- The ability to provide effective management of people and resources
- The ability to build effective working relationships and foster collaboration
We want to put everyone in the best possible position to succeed so if you think that you may need more support to complete our application process, please do get in touch.
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.
So, if you are interested in this unique opportunity as a Operations Manager, please apply via the button shown. Successful candidates will be appointed on merit.
We provide free access to London’s beautiful, natural and historic green spaces, to help improve everyone’s quality of life and wellbeing.

The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At The Royal Marsden Cancer Charity, accurate, accessible and well-managed data underpins everything from supporter stewardship to the delivery of ambitious fundraising campaigns. We are looking for a proactive and solutions-focused Senior Database Officer to help colleagues get the best from our fundraising CRM, strengthen data quality and support our ongoing transition to Raiser’s Edge NXT.
This is an exciting opportunity to join a collaborative Data and Fundraising Operations team at a time of significant growth. You will combine technical database work with stakeholder support, training and process improvement, helping colleagues use our systems confidently and effectively.
You do not need to know every system we use from day one. If you have strong data manipulation skills, enjoy solving complex problems and can quickly develop expertise in new technology, we would love to hear from you.
What makes this opportunity different
This role offers more than traditional database administration.
Our Data and Fundraising Operations team acts as the technical lead for many of the Charity’s systems and technical projects. Alongside developing your knowledge of Raiser’s Edge NXT, you’ll have opportunities to broaden your experience across Excel, Access, SharePoint, APIs, data integrations, reporting, automation and system implementation.
You’ll be joining a collaborative and supportive team where you can deepen your CRM expertise while developing a broader understanding of data, systems and digital processes within fundraising.
What you’ll be doing
You’ll help colleagues across the Charity get the best from our fundraising CRM and data by:
- Providing day-to-day support and troubleshooting for Raiser’s Edge NXT users
- Supporting fundraising teams as they move from Raiser’s Edge 7 to NXT
- Delivering clear training, guidance and practical support to CRM users
- Managing data imports, cleansing, audits and database administration
- Monitoring data quality and improving how supporter information is recorded
- Working with stakeholders to understand their needs and improve systems and processes
About you
You may already be working as a Database Officer, CRM Officer or charity data specialist and be ready to take the next step in your career.
You’re curious, proactive and solutions-focused. You enjoy investigating data and system issues, working with complex datasets and finding practical ways to improve processes. Just as importantly, you enjoy working with people and can explain technical information clearly to colleagues with different levels of confidence and experience.
You’ll bring:
- Proven ability to learn new systems quickly and develop advanced knowledge
- Strong data manipulation skills using Excel, Access or comparable tools
- Highly developed problem-solving skills
- The ability to investigate data or system issues methodically
- Experience managing several stakeholders and competing requirements
- The ability to draw out requirements and translate them into practical improvements
- Strong communication skills and the ability to explain technical information clearly
- A proactive approach and a high level of initiative
It would be helpful, but not essential, if you have
- Experience of working within a charity
- Advanced knowledge of Raiser’s Edge 7 or Raiser’s Edge NXT
- Experience using ImportOmatic or a similar data import tool
- Experience designing and delivering systems training
- Experience creating user guidance or process documentation
- Experience supporting CRM adoption or system change
Benefits:
- Hybrid working, with approximately 40% of your time in the office and 60% working from home each month
- 27 days’ annual leave plus bank holidays, rising to 29 days after five years
- A contributory pension scheme with employer contributions of up to 6%
- Life insurance for eligible pension scheme members
- Enhanced maternity and adoption leave and pay
- Employee assistance and confidential counselling services
- Flexible working options
- Subsidised on-site canteens
- A bright, modern Chelsea office close to South Kensington station
- The technology and equipment needed to work effectively from home
Our Commitment to Inclusion
We are committed to building a diverse and inclusive workplace where everyone feels valued and supported. We welcome applications from candidates of all backgrounds and are dedicated to ensuring equitable opportunities for all
The Royal Marsden Cancer Charity raises money to improve the lives of people affected by cancer.
The client requests no contact from agencies or media sales.





