Assistant operations manager jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Big C is proud to support people affected by cancer across Norfolk — and the generosity of our supporters makes that possible.
We’re looking for an enthusiastic and driven Community Fundraiser to join our Fundraising, Marketing and Communications Team. This is a hands-on, varied and relationship-led role where you’ll build meaningful connections, deliver engaging fundraising initiatives.
This is an exciting opportunity for someone with fundraising experience who wants to contribute directly to the charity’s income and see the real impact of their work within the community.
About the role
Reporting to the Events and Engagement Manager, you’ll coordinate and deliver a range of community fundraising initiatives that contribute directly to Big C’s income targets.
A key focus of this role is responsibility for developing and growing our Regular Giving and Legacies income streams. You’ll nurture supporter relationships, promoting long-term giving and legacy pledge opportunities to help ensure these vital areas of income continue to grow.
Alongside this, engage with local groups and organisations helping to deliver activities that inspire individuals and communities to get involved. You’ll act as a visible ambassador for Big C, representing the charity at events and cheque presentations. This is a proactive role that combines relationship-building, income generation and coordination — ideal for someone who enjoys being out in the community while keeping everything organised behind the scenes.
Key Responsibilities:
- Coordinate and deliver community fundraising initiatives that directly contribute to agreed income targets
- Take ownership of Big C’s Regular Giving and Legacies fundraising activity, driving engagement and income growth
- Build and maintain strong relationships with supporters, local organisations and community groups
- Identify new fundraising opportunities and support the development of agreed campaigns and activities
- Provide tailored support to third-party fundraisers to help maximise their fundraising potential
If viewing this vacancy from our website, you can download the full job description here: Community Fundraiser.
An accessible version of the job description for visually impaired applicants is available here: Community Fundraiser - accessible version.
About Big C
Big C is one of East Anglia’s largest cancer charities, having raised £50 million in 45 years. Each year, our supporters help us raise around £3 million to support people affected by cancer in our community.
We provide holistic care through Cancer Support Centres and Hubs, as well as online and telephone support via our Virtual Support Centre. Income comes from donations, local businesses, grants, legacies, and 11 charity shops across the region.
Committed to equity, diversity, and inclusion, Big C was recently awarded Gold Accreditation in the Best Employers Eastern Region 2025 and offers a supportive environment that values wellbeing and work/life balance.
Why Big C?
We’re proud to be a Best Employer (Gold, Eastern Region 2025) and offer a supportive, inclusive working environment that values wellbeing, development, and work-life balance.
Our benefits include:
- 33 days holiday (FTE, including bank holidays)
- 5% employer pension contribution
- Company sick pay and life assurance
- Health Cash Plan and Employee Assistance Programme
- Cycle to Work Scheme
- Opportunities for professional development
If you share these values and want to make a real difference, we’d love to hear from you.
Apply Now
Big C are committed to safeguarding and promoting the welfare of vulnerable adults, young adults and children and expect all staff and volunteers to share this commitment.
When applying, please complete the online application fully. Information to support your application can be in your attached covering letter or where indicated in the application.
If you have questions about this role, would prefer to apply another way, or require information in an accessible format, please get in touch.
Please note that this vacancy may close earlier once sufficient applications received. Interviews will take place as soon as possible.
Together, we improve the lives of local people affected by cancer.
Reports to: Assistant Director of Finance & Operations
Line Manages: Delivery Operations Manager
Salary: £52,692
Location: Central London, Hybrid
Contract: 2-year fixed term
Closing date for applications: 12pm, Tuesday 17th March 2026
Interview dates: Week commencing 30th March 2026
About the Youth Endowment Fund
We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice.
In recent years violent crime has risen significantly. Homicides, assaults, robberies and offences involving weapons have all seen sustained growth. We have also seen large increases in violent crime involving children and young people. This is a tragedy. Every child captured in these numbers is an important member of our community and society has a duty to protect them.
The Youth Endowment Fund (YEF) is a charity with a £200m endowment and a mission that matters. We exist to prevent children and young people becoming involved in violence. We do this by funding great initiatives, finding what works and working for change - scaling and spreading the practices that make a difference.
One of the most important things we do is ensure that our funding and commissioning processes run smoothly and deliver maximum impact. We manage significant grants and complex commissioning arrangements that support projects designed to make a lasting difference. To do this well, we need robust systems, clear governance and strong relationships with partners. This role is critical to making that happen. As our Senior Grants & Commissioning Manager, you’ll lead on optimising our grant management system Salesforce, oversee risk and compliance and drive improvements in commissioning and procurement across the organisation. You’ll be the go-to person for contracts, grant agreements, policy guidance and Salesforce, ensuring data integrity and enabling confident decision-making. By keeping everything organised and efficient, you will be helping us achieve our strategic goals and deliver on our mission.
Key Responsibilities
Your role would be to ensure our funding and commissioning processes run efficiently, compliantly and strategically. You’ll lead improvements in systems, governance and risk management, act as the organisation’s Salesforce and grant management expert, and provide strong leadership to the team which will enable confident decisions and maximising impact. A detailed list of your key responsibilities on how you’ll do this is given below:
- Grant management and system optimisation:
- Manage the organisation’s grant management system (Salesforce), ensuring functionality, accuracy and integrity of data.
- Configure and update forms, fields and workflows to support new applications and evolving business needs.
- Develop and deliver custom reports and dashboard for internal teams to enable effective monitoring and decision-making.
- Act as the primary liaison for system enhancements, ensuring continuous improvement, and day-to-day troubleshooting.
- Commissioning and procurement:
- Support the Assistant Director of Finance and Operations in delivering improvements to commissioning and procurement processes across the Programmes, Evaluation, Change and Evidence directorates.
- Ensure commissioning activities align with organisational priorities and compliance requirements.
- When required, provide support and additional resource to the Delivery Operations Manager on the execution of agreements for all teams.
- Risk management and compliance:
- Lead on negotiating terms and conditions with grantees, evaluators and researchers, escalating complex issues where necessary.
- Conduct due diligence for funded projects, ensuring compliance with organisational standards and risk mitigation.
- Maintain and control master versions of all templates, including Grant Agreements and Variations, ensuring accuracy and consistency.
- Governance and policy development:
- Develop, maintain and disseminate non-HR policies and guidance documents related to commissioning and procurement.
- Ensure governance frameworks are robust, up-to-date and embedded across the organisation.
- Training and capacity building:
- Design and deliver training sessions to build staff competency in policies, guidance and system procedures.
- Act as the organisational expert on Salesforce and grant management processes, providing ongoing support and advice.
- Leadership and team management:
- Provide direct line management, mentorship and professional development for the Delivery Operations Manager. When required during periods of peak activity, provide support and resource for their responsibilities.
- Ensure effective delegation, clear escalation routes and a culture of high team performance
Please visit our website for the full 'About You' information.
While it’s not a criterion, we’re especially interested to hear from applicants who have lived experience of youth violence.
It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.
Hybrid Working Details
The office is based in Central London. Those living in and around the 32 London Boroughs are expected to be in the office for a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month.
As part of our commitment to flexible working, we will consider a range of options for the successful applicant. All options can be discussed at the interview stage.
To Apply
To apply, please send a CV, your answers to the two questions below and complete the monitoring form by clicking on "Apply for this" button by 12pm on Tuesday 17th March 2026.
When applying for this role, please ensure that your cover letter can answer, within a maximum of 400 words per answer, the following questions below:
1. Please provide an example of a complex operational process you’ve developed from scratch and implemented independently. What did you do, what impact did it have, and what did you learn?
2. Please describe your experience working with CRM or database systems and provide an example of when you’ve implemented a change to how that system is designed.
You’ll be required to provide proof of your eligibility to work in the UK. As part of our commitment to flexible working, we will consider a range of options for the successful applicant. All options can be discussed at the interview stage.
Interviews will take place in the week commencing 30th March 2026, we foresee this being a one stage process.
Benefits Include
• £1,000 professional development budget annually
• 28 days holiday plus Bank Holidays
• Four half days for volunteering activities
• Employee Assistance Programme – 24hr phone line for free confidential support • Volunteering days - 4 half days per year
• Death in service - 4 times annual salary
• Flexible hours. Core office hours 10am – 4pm
• Financial support including travel and hardship loans
• Employer contributed pension of 5%
Personal Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
We exist to prevent children and young people becoming involved in violence.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Permanent,| Full Time | Circa £35,000 + Excellent Benefits
Location: London
Make a Difference Every Day
For more than 100 years, the RAF Benevolent Fund has been supporting the RAF Family. We are a key partner in the Royal Air Force’s mission to look after its people during and after service, ensuring that this service is valued, recognised, and people are supported even when uniforms are eventually shed. We are a national charity with international reach, delivering emotional, financial and practical support wherever and whenever it is needed. Each year, our vital services and support continued to help those serving, families, veterans, and the bereaved, in 30 other countries and in 2024 more than 64,000 people benefitted from the charity’s work.
As an organisation, we encourage learning and development and there will be ample opportunity to learn more about the Royal Air Force, the broad impact of the Fund’s work as well as developing your own skillset.
About the Role
We’re looking for a proactive, highly organised Executive Assistant to support to the Director of Fundraising and Director of Strategy & Impact. You’ll manage complex schedules, coordinate meetings and committees, prepare key documents, and support strategic projects.
This is a role for someone who thrives on responsibility and variety. You’ll:
· Act as secretary for key committees, preparing agendas and taking minutes.
· Liaise with senior stakeholders internally and externally.
· Ensure smooth communication across the organisation.
· Have the opportunity to volunteer for events, meet with beneficiaries and visit RAF Stations.
What We’re Looking For
· Exceptional organisational and communication skills.
· Ability to take initiative whilst providing timely and consistent support to Directors.
· Ability to manage multiple priorities with discretion and professionalism.
· Confidence engaging with senior internal and external stakeholders.
Additional Information
· Standard DBS check required.
· Must have the right to work in the UK.
How to Apply
Please submit your CV and a cover letter explaining why you’re the perfect fit, including examples of how you meet the job profile.
Closing Date: Wednesday 11th March 2026, 5:00pm
A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website.
The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to be Standard DBS checked and prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.
The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).
Our vision is that everyone in our RAF Family – veterans, serving personnel and their families – gets support in their hour of need.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At the Bone Cancer Research Trust, we exist because families refused to accept a world where primary bone cancer had no hope, no answers and almost no research. Today, we’re the UK’s leading bone cancer charity and every supporter you engage helps push vital research forward and provides comfort to families who need us.
About the role
We’re looking for a friendly and professional Fundraising Assistant. As the first point of contact for supporters, you will play an essential role in delivering exceptional supporter care.
You will:
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Respond to supporter enquiries via phone, email and post.
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Process donations and produce thank‑you letters and certificates.
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Send fundraising packs, materials and merchandise.
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Provide admin and operational support across fundraising, events and volunteering.
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Support Facebook fundraisers and digital fundraising platforms.
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Maintain accurate CRM records (training provided).
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Help with events and represent BCRT when needed.
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Support stock management, fulfilment and basic online shop tasks.
About you
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Friendly, confident communicator who enjoys helping people.
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Experience in customer/supporter care.
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Strong organisation and time‑management skills.
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Enthusiastic, proactive and willing to learn.
Why join us?
You’ll join a small, passionate charity where your ideas matter and your work truly changes lives. This role offers variety, development opportunities, flexibility, a supportive culture and the chance to make a difference.
What we offer
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Flexible approach to working hours
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30 days annual leave per year plus bank holidays
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Private Health Insurance (following successful probation)
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6% employer pension contributions
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Life Assurance of 4x annual salary
Our mission is to save lives and improve outcomes for people affected by primary bone cancer through research, information, awareness and support.
The client requests no contact from agencies or media sales.
Store Manager
Salary: £21,294.00 per annum
Location: Hinckley
Weekly Hours: 32.5
The Vacancy
Job Title: Store Manager
Location: Hinckley
Salary: £21,294.00 per annum
Weekly Hours: 32.5
Reference: YMC1168150
Are you an experienced retailer?
Why not try a new type of retailing where you get to run your own store, inspiring a team of paid staff and volunteers to be proud of everything you achieve together at the heart of your local community and raise money for an amazing charity? If so we have a fantastic opportunity at our Hinckley store.
Operating within a fast paced environment, you will work effectively and efficiently to maximise income from sales, gift aid, and other promotional activities plus drive donations from the local area. Delivering a great store offer and standards, inspiring your team to give amazing customer service, you will raise funds for and promote the work of YMCA within the local community.
You will have exceptional organisational skills, creative flair and drive which, along with your commercial awareness, will enable you to motivate, develop and inspire your team of paid staff and volunteers. You will be looking for an opportunity to work in an environment that has challenge, excitement and meaning. This role is varied and no two days are the same.
Why join YMCA England & Wales?
We’ll give you real autonomy in a role that is varied and stimulating and the opportunity for you to use your entrepreneurial skills to raise money and represent YMCA in your area.
You’ll also get a package that includes:
- Pension
- 28 days annual leave including bank holidays (pro rata for part time staff)
- Regular salary reviews
- Sick pay (after a qualifying period)
- Services to support your physical, mental and financial wellbeing, including an Employee Assistance Programme
- Health shield cash plan
This is an exciting time to join us as we embark on a journey of expansion. We are opening many new stores across England and Wales. Our Charity Shops are unique and offer a wide range of donated products. We are passionate about recycling and pride ourselves in selling over 95% of our donated stock and we don’t sell new goods! If successful, You will be joining an amazing team and receive support and guidance from your Area Manager, Regional Manager, other Store Managers and the wider Retail team at Head Office.
At YMCA England & Wales, we strive to create a workplace that fully reflects and serves its local community. We want all staff to feel empowered to bring their full, authentic self to work each day. We have diverse teams, we encourage everyone to do their best and support them to reach their full potential.
If you are passionate about improving young lives, this will be the role for you.
Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration and undertake a DBS check.
YMCA is the world's oldest and largest youth charity. Collectively, we support 402,501 young people across 708 communities in England and Wales.


About the opportunity
As Accounts Assistant focusing on Treasury and Accounts Receivables, you'll play an important role in delivering a high-performing, efficient financial transactions operation with partnership and improvement at its core. This is both an operational and developmental role, offered with the possibility of pursuing a formal qualification such as a financial accounting apprenticeship or another appropriate finance or administration-related qualification.
You'll be part of our Finance & Assurance directorate, reporting to the Financial Transaction Team Officers and working alongside other assistants and trainees. Focusing specifically on Treasury and AR activities, you'll gain broad experience across cash management, income processing, and receivables. From recording and processing financial transactions to supporting month-end and year-end processes, you'll monitor daily communications and role-model brilliant partnership and customer service, support reconciliations and audits, and work in an agile way across multiple projects and workstreams.
This is a role where your success is built on strong collaboration across multiple teams. You'll have opportunities to undertake specific improvement projects, identify ways to enhance processes, and support colleagues across the organisation to operate within best practice when it comes to financial transactions.
About you:
You're someone with a willingness to learn and develop on the job, sharing your learnings with colleagues to foster whole-team development. You have a working interest in quality improvement and an enthusiasm for a career in finance with ideas to help us constantly improve. You have experience with problem-solving, preferably in a financial environment, and you're willing to proactively reach across to colleagues in different teams.
You'll have:
- Willingness to learn and develop on the job (including undertaking specialist training), sharing those learnings with colleagues.
- Working interest in quality improvement in processes, analysis, communications, or customer service, and experience supporting it.
- Enthusiasm for a career in finance and ideas to help us constantly improve.
- Experience of problem-solving, preferably in a financial environment, and willingness to proactively reach across to colleagues in different teams.
- Good grasp of data and how it can be analysed and presented to improve understanding, engagement, and performance.
- Experience of developing basic financial reports and performing simple bank reconciliations.
What you’ll focus on:
- Supporting the effective running and performance of the Financial Transactions team, with a specific focus on Treasury and Accounts Receivables activities.
- Undertaking specific projects to demonstrate or drive improvements across Treasury and AR processes.
- Monitoring and responding to daily communications from colleagues and role-modelling brilliant partnership and customer service.
- Recording, processing, and filing financial transactions in line with internal procedures, including completing reconciliations.
- Assisting in month-end and year-end closing processes, including preparing for and supporting audits.
- Identifying ways to improve processes and making recommendations to senior colleagues.
- Supporting colleagues across the organisation to operate within best practice for financial transactions.
- Role-modelling working in ways that always adhere to internal policies, procedures, and compliance requirements.
- Liaising with suppliers and other third parties where appropriate.
- Supporting officers and managers with reconciliations, reports, and analysis related to cash management and receivables.
Could your enthusiasm for finance and quality improvement help strengthen our Treasury and Accounts Receivables operations? Are you ready to develop your skills while gaining qualifications in an environment where learning and collaboration are valued? If you're looking for a role where development meets meaningful purpose, we'd love to hear from you.
Important Dates
- The deadline for applications is Sunday 22nd March 2026
- Interviews will take place across 31st March, 1st and 2nd April.
About Alzheimer's Society
Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.
At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we're working towards a world where dementia no longer devastates lives.
Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.
Our hiring process
During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply. Please also contact Alzheimer's Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.
We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.
We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.
Giving back to you
Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.
You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking to take the next step in your HR career? Do you want hands-on experience in employee relations and the opportunity to grow within a supportive, highly skilled HR team? If so, this could be the perfect role for you.
Employee Relations Assistant
Reference: FEB20264403
Location: This role can be worked primarily from home, Flexible in UK
Contract: Fixed until 31st December 2027
Hours: Full Time, 37.5 hours per week
Salary: £30,075.00 - £32,108.00 Per Annum
Benefits: Holidays, Pension and Life Assurance
The Employee Relations Team is a vital part of our HR department, supporting managers across the organisation with matters including conduct, capability, absence, redundancy and a wide range of other employee relations topics. We are now looking for an Employee Relations Assistant to support our Advisers while also developing your own skills and responsibilities.
This is an ideal role for someone currently working in HR administration or HR support, who is working towards (or already has) a professional HR qualification-ideally CIPD Level 5-and is keen to gain deeper ER experience.
What you’ll be doing
In this position you will work closely with our experienced team of eight Employee Relations Advisers. You’ll gain exposure to a wide range of ER activities, take part in case discussions, and gradually take ownership of less complex matters.
Your responsibilities will include:
Employee Relations Support
- Acting as the first point of contact for employee relations, policy and contractual queries.
- Supporting and coaching managers through first stage queries and HR processes.
- Attending ER meetings alongside advisers and contributing to case discussions.
- Applying HR policies and procedures with accuracy and confidence.
HR Operations
- Assisting advisers with case preparation and documentation.
- Maintaining and updating employee records.
- Providing advice on terms and conditions of employment.
Project Work
- Contributing to HR and operational projects as required, including policy development and process improvement.
What you’ll bring
We’re looking for someone who is eager to learn, confident in supporting others, and keen to build a solid foundation in employee relations.
Essential skills & experience:
- Experience in an HR Administrator, HR Assistant or HR Coordinator role.
- Confidence in advising managers on HR procedures and basic ER issues.
- Strong organisation and attention to detail.
- Excellent interpersonal and communication skills.
- Competent user of MS Office and HR systems.
- CIPD Level 3 (or equivalent) and ideally working towards Level 5.
- A basic understanding of employment law principles and developments.
What we offer
- Clear progression pathways and ongoing professional development.
- Regular check-ins, shadowing opportunities and hands-on ER learning.
- Exposure to a wide range of HR activities, projects and policy work.
- A collaborative, supportive HR team where your growth is a priority
Additional Information:
This is a Contract until 31/12/27, Full Time role for 37.5 hours per week.
Closing date: 23:59, Tuesday, 31st March 2026
We are looking to conduct interviews for this position as soon as we see good applications, so please don't delay.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.
As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.
If you wish to provide a cover letter with your application, please include this at the end of your CV document upload.
Contact us to discuss any additional support you may need to complete your application.
No agencies please.
The RSPB brings people together – people like you – to protect the things that matter to us all.

About Us
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.
Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.
As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
The Benefits
We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Centre Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.
The Role
Reporting to the Head of Retail Property and Estates, as Centre Manager, you will lead a multiskilled team that delivers a consistently positive visitor experience at our flagship Yorkshire Cancer Research Centre at Hornbeam Park, Harrogate. This team provides a high level of customer service to the public across face-to-face interactions, email and telephone, while also creating a supportive working environment for employees and volunteers. This includes ensuring that the right resources, refreshments, and a clean, well maintained workspace are always available.
As part of the visitor experience, you will be accountable for the safe and legally compliant operation of the Hornbeam Café and for ensuring it provides a comfortable and pleasant environment for customers. This includes managing the Café Manager and offering an appropriate balance of support and challenge in what is a high activity, high impact role
You will be responsible for all health and safety elements within the Centre, including weekly fire alarm tests, routine checks and food preparation audits. The team also manages a range of consumables, so the role requires strong cost control, effective stock usage, and regular feedback on Yorkshire Cancer Research materials.
Specifically, you will:
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Ensure that all Health, Safety Fire and COSHH checks are carried out as required diligently, regularly and to the required standard.
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Work closely with the Café Manager to maintain high standards of food safety through appropriate compliance adherence and regular audits.
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Report any maintenance issues to facilities through the Yorkshire Cancer Research platform EVERY.
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Line manage a Café Manager and a team of Centre Support Assistants and ensure they offer a positive, professional and warm welcome to all visitors. Manage the Centre Support Assistants ensuring cover on the Welcome Desk across key operating hours.
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Develop a volunteer team with potential new role profiles to enhance the Centre Team.
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Represent the Yorkshire Cancer Research brand positively, role modelling a professional appearance and presence in line with our values.
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Support the team to maintain high standards at the centre with and in the Welcome Area.
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Lead the team to provide visitors with up-to-date Yorkshire Cancer Research literature, offering the marketing team feedback on the documents provided.
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Lead the team to ensure all working spaces including, meeting rooms and the kitchen area are well stocked and maintained.
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Conduct recruitment processes when required and provide thorough induction and training for new recruits, ensuring new team members are well integrated into their roles and team.
About You
To be considered for this role, you will need:
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Proven experience of working in a similar role at a similar level.
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Experience of leading, building and developing a team.
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Experience of creating, developing and streamlining operational and administrative processes and procedures.
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Proven experience of implementing systems and conducting training as necessary.
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Proven experience of monitoring budgets and tracking progress.
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Proven experience of delivering tangible process improvement.
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Experience of proactively working to advance skills through continued professional development relevant to the role and level.
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Experience of basic Health and Safety and Fire training in previous roles alongside an awareness of GDPR, Cyber Security and Safeguarding or can demonstrate awareness of the above. Good understanding of Data Protection principles and food safety
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Experience of working in the hospitality sector. In terms of budget management and good practice.
This is an onsite, hands on and demanding role, requiring someone who can remain calm under pressure and knows when to escalate issues.
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 17 March 2026. Please read our privacy notice before applying.
Yorkshire Cancer Research is a responsible and flexible employer.We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us.
The client requests no contact from agencies or media sales.
Research Grants Manager
Contract type: Fixed Term Contract (24 months)
Full time: 34.5 hours, we are open to a conversation about how you work these hours
Location: Hybrid between home and our London office (expected to be in the office at least quarterly). Additional travel required to events, conferences and workshops in London and nationally (approximately once per month).
Salary range: £62,500 - £68,500
Are you an experienced research funding professional who thrives on building programmes from the ground up? Do you want to shape a brand‑new Research Institute to improve the lives of people living with cancer?
We are looking for a Research Grants Manager to play a central role in establishing a new Research Institute to deliver world-leading, actionable research. The Institute will build Macmillan’s position as a national leader in applied cancer research, focusing on unmet needs, service improvement, inequalities, patient experience, and the wider non-clinical impact of cancer. This is an exciting opportunity to join us at a pivotal moment and help build a research programme with real‑world impact.
About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.
Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good.
About the role
As Research Grants Manager, you will establish and manage Macmillan’s research funding activities. You’ll help develop our research strategy, build a programme of grant funding, and ensure robust, equitable and transparent processes across the full research funding cycle.
You will work closely with senior clinical leaders, academic partners and research funders to establish Macmillan’s identity within the UK cancer research ecosystem and deliver high‑quality, strategically aligned research grants.
Key responsibilities:
- Develop and deliver a research strategy and priority themes aligned with Macmillan’s strategy, in collaboration with the Chief Medical Officer and Research & Health Data Lead.
- Establish Macmillan’s research funding programme to enable the award of high quality, strategically aligned research grants to build national research capacity centred on people living with cancer.
- Design and implement application, peer review and award processes across the research funding cycle.
- Lead the planning, logistics and documentation for all research funding calls.
- Convene and facilitate expert review panels, including lived experience representatives.
- Oversee the management of the research grants portfolio, ensuring accurate records, reporting, auditing and impact monitoring.
- Build and maintain relationships with academic institutions, research funders and charities.
- Manage and develop a small team responsible for overseeing the administration of awards.
About you
The successful candidate will bring:
- An advanced degree in a relevant discipline (e.g., health policy or health services research, public health, social science, implementation science) or equivalent professional experience.
- Experience of establishing and managing research funding programmes, including application, peer review and post‑award processes within a research funder, charity or equivalent.
- Experience of convening and facilitating expert panels, including lived experience representatives.
- Experience in managing and developing a small team, fostering a collaborative and high‑performing culture
- Strong understanding of research governance, ethics, compliance and impact assessment frameworks.
- Knowledge of the UK research funding landscape and cancer research ecosystem.
- Excellent project management, analytical and problem‑solving skills.
- Ability to communicate complex information clearly to a range of audiences.
In return, we offer a range of benefits including:
- 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
- Pension matched up to 7.5%
- 120+ learning and development offers, with access to external professional qualifications
- Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
- Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more
Recruitment process
Application deadline: 23:59 on Thursday 12th March
1st stage interview dates: 23rd and 24th March
2nd stage interview date: 2nd April
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.
So that we can support you to be at your best during the application or interview process, please contact Macmillan TA Team for advice and reasonable adjustments.
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer.


The client requests no contact from agencies or media sales.
Financial administration
Administration of the donations inbox, liaising with current donors and prospective donors for simple queries. Ensuring good organisation of the inbox with a clear labelling system.
Draft donation acknowledgement letters for donors to acknowledge donations received.
Management of donations management system (Raisers Edge), including:
review of potential duplicate donor records
ensuring accurate documentation and declarations for Gift Aid donors
making edits and updates to donor records as and when required.Maintenance of the tracker for Raisers Edge issues to ensure these are managed and dealt with appropriately.
Follow up with donors who have expressed an interest in Gift Aid.
Liaising with the Comms team to ensure maintenance of supporters contact list.
Digital archiving of paper-based records held within the Finance Department.
Support Finance Managers with the organisation of the shared drive and the Sharepoint site.
Management of Finance policy and procedure documents library on the shared drive, ensuring these are up-to-date and accessible to staff.
Scan letters received for finance and deal with these appropriately (sharing with the relevant individual and/or filing on the shared drive).
Download bank statements on a daily basis and save on the shared drive.
Financial controls
Reconciliation of simple balance sheet accounts (e.g. petty cash, debit notes, deposit accounts) on a monthly basis.
Rconciliation of properties bank accounts and deposit accounts on a monthly basis.
Support the Finance Officer (Income) with donations collections and trips to the bank to deposit cash and cheque donations, ensuring all cheques and cash received are banked promptly and securely.
Provide assistance with the annual audit and the preparation of the statutory accounts, particularly with regard the provision of supporting documentation.
Host finance inductions for all new staff members.
Financial processing
Manage the corporate credit card process and user register, including onboarding of new users.
Issue monthly credit card statements to staff members for their expenses submissions.
Conduct first finance review of monthly credit card submissions and collate the supporting documentation submitted, ready for posting.
Collate Out of Pocket expenditure claims and conduct a first review of these before processing by the Finance Officer (Expenditure).
Support the Finance Officer (Income) with quarterly donor pledge statements process.
Post property and Victoria Hall interest, bank sweeps, and charges into Business Central.
Supporting others
Perform any other financial duties and responsibilities as assigned by the Financial Controller, Properties Finance Manager, Head of Finance and Operations.
Supporting Finance Officers (Income and Expenditure) and covering key tasks in their absence.
QUALIFICATIONS, SKILLS, KNOWLEDGE, EXPERIENCE, BEHAVIOURS, ATTRIBUTES
Qualifications
Educated to A-Levels (desirable).
Experience
Experience using Excel and MS Office suite.
Flexible approach to working, able to pick up a variety of tasks/projects with minimal supervision; ability to anticipate issues or scenarios, and to address them proactively
Experience of charity accounting and knowledge of such requirements (desirable).
Skills
Highly organised with good administrative skills.
Good interpersonal, customer care and liaison skills with a wide range of stakeholders.
Fluent in oral and written English.
A commitment to high professional and personal standards and continuous improvement.
Strong numerate skills with acute attention to detail.
Ability to work under pressure, manage competing priorities and delivering to tight deadlines.
Knowledge
Understanding of and appreciation for ADKN’s goals, values and ethics.
Awareness of charity accounting, charity fundraising regulation and company legislation.
Attributes
Demonstrates equity, transparency and integrity with high personal and organisational ethical standards; is fair, honest and trustworthy with respect for confidentiality; inspires and builds trust.
Respectful of diversity; sensitive towards others; open and understanding toward other people’s cultures, values, autonomy, and faiths; demonstrates compassion and empathy; is courteous to others with respect for their background, religion, gender and age.
Behaviours
Communicates clearly and concisely; expresses complex ideas in simple terms; listens to the views of others; changes communication styles to meet individual and audience needs.
Is a supportive team player, collaborates creating a culture of knowledge sharing and team learning. Is proactive in teamwork.
Enterprising attitude that is quick to search out alternative solutions to needs or problems.
Builds, maintains and deepens constructive and effective relationships with stakeholders, changes approach to achieve desired results if required.
Has a customer focused approach, is flexible and always puts the good of others at the centre of decision making; is dedicated to AKF’s purpose and fulfilling the mission.
Inspires self and others to greater performance, professional standards and results; likes to get things done; accepts new challenges and opportunities; gives and receives timely balanced feedback.
Internal Relationships
AKF (UK) finance team
Wider AKF (UK) colleagues
External Relationships
Individual Donors
Raiser’s Edge supplier (Blackbaud)
Application Details:
Must have right to work in the UK.
Must include CV and a supporting statement that outlines why they want the role, why they want to work for AKF(UK) and how their experiences and skills to date will make them the most suitable applicant for the role.
The client requests no contact from agencies or media sales.
Shop Manager
Permanent, 35 hours
Starting full-time salary £23,581.58 a year.
1 Cheapside, Lancaster, LA1 1LY
Join Our Community
Would you like to work at the heart of your local community? Are you motivated to inspire and support a team of volunteers? Do you have retail experience and are ready for the next step in your career?
If so, this could be the opportunity for you.
The role
Permanent, 35 hours a week.
35 hours a week. Permanent
Shop location - 1 Cheapside, Lancaster, LA1 1LY
As Shop Manager of Scope’s Lancaster shop, you’ll have the autonomy to run the shop with creativity and flair. Every day is different
In this role, you’ll lead a team of paid colleagues and volunteers, offering clear guidance, encouragement, and development. Using your experience and management skills, you’ll help grow sales while making sure every customer and donor enjoys a welcoming and inclusive shop experience. In this role you will:
· Ensure shop sales performance is maximised, actively seeking ways to improve the shop’s performance on a continuous basis.
· Manage all aspects of stock collection and preparation; ensuring that stock processing levels are sufficient to achieve required shop floor density, encouraging stock donations at all times. Also support our online selling with identifying suitable items and listing on online selling platforms
· Recruit, manage and develop paid colleagues and volunteers within Scope’s HR and operational policies and procedures and build a strong team
· Work collaboratively with the Assistant Shop Manager
About you
We’re looking for someone who has:
· Previous experience as either a Retail Shop Manager, Assistant Manager, or a Supervisor looking to step up, ideally in retail or charity shops.
· Commercially aware and able to spot opportunities
· Be able to lead and support people
· Customer-focused, with a can-do attitude
· A team player with strong work ethic
· Accurate and detail-oriented
· IT literate and numeracy skills
Please make sure you explain in your application, with examples, how you can meet these important skills.
We ask you to show an appreciation of Scope’s values and our ambition of an equal future for disabled people.
Working in Our Shops
Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope’s mission of achieving equality for disabled people and their families.
Shop Hours
Scope shops are open every day. Some weekend and Bank Holiday cover is needed.
Full-time: 35 hours per week, five days out of seven
Part-time: Weekly hours on a seven-day rota
Additional Information
In line with UK legislation, we are only able to accept applications from individuals aged 18 or over. This is because the role may involve working alone in the shop without other staff present.
You must be eligible to work in the UK to apply for this vacancy. Scope is not able to offer visa sponsorship.
Anonymised applications
We use an anonymised shortlisting process as part of our commitment to equality, diversity, and inclusion. All advertised vacancies require a CV and the completion of a short application form.
Our values
Pioneering, Courageous, Connected, Open, Fair.
We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.
Our promise to disabled people
We are proud to be a charity that stands for disability equality. We welcome applications from disabled people and anyone with an impairment, condition, or access need. We want our team to reflect the communities we serve.
As a Disability Confident Leader, we promise to offer an interview to all disabled applicants who meet the essential requirements for the job. To do this, tick the box in your application to say you are applying under the Offer an Interview Scheme (this used to be called the Guaranteed Interview Scheme).
If you need any changes or support during the recruitment process, please email us via our website.
Important to know
You must meet all the essential requirements listed in the job description.
If lots of people apply, we may need to limit interviews to a fair number of disabled applicants who best meet the criteria.
Equality, Diversity and Inclusion
EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
· 35 days annual leave
· flexible working (where we can)
· company pension
· excellent training and career development
· strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
· Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more
One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.
Together we will be unstoppable.
Apply via our website
We welcome all applications by 11:59pm GMT on Thursday 12 March 2026.
Please note that successful candidates will be subject to an enhanced DBS check.
Research Grants Officer
Contract type: Fixed Term Contract (24 months)
Full time: 34.5 hours, we are open to a conversation about how you work these hours
Location: Hybrid between home and our London office (expected to be in the office at least quarterly). Additional travel required to events, conferences and workshops in London and nationally (approximately once per month).
Salary range: £37,000 - £41,000
Are you experienced in research administration or grant management? Do you bring strong organisational and analytical skills? We’re recruiting a Research Grants Officer to support Macmillan’s growing research funding programme.
We are establishing a new Research Institute to deliver world-leading, actionable research. The Institute will build Macmillan’s position as a national leader in applied cancer research, focusing on unmet needs, service improvement, inequalities, patient experience, and the wider non-clinical impact of cancer. This is an exciting opportunity to join us at a pivotal moment and help build a research programme with real‑world impact.
About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.
Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good.
About the role
As a Research Grants Officer, you will play a key role in ensuring the smooth operation of the research funding cycle, from application and peer review through to award management and post‑award administration. You’ll work closely with the Research Grants Manager, internal teams, external experts, and funded researchers to maintain high standards of governance, transparency, and impact across all our research funding activities.
Key responsibilities:
- Support the development, implementation, and management of Macmillan’s research grants programme.
- Create, update, and publish key documentation for each funding round.
- Coordinate expert review panels, including scheduling, logistics, and budget oversight.
- Provide secretariat support for funding panels, including preparing papers, taking minutes, and compiling applicant feedback.
- Manage post‑award processes such as grant agreements, financial tracking, and change requests.
- Monitor reporting compliance and work with Finance to ensure accurate expenditure records.
- Act as the primary point of contact for funded academics, supporting timely reporting and dissemination of research outputs.
- Work with the Communications team to promote research findings and their impact.
- Support internal and external events to strengthen the research community.
- Represent Macmillan at academic conferences and sector events.
About you
The successful candidate will bring:
- Experience in research administration or grant management within an academic, charity, or funding organisation.
- Strong organisational and project management skills, with the ability to manage multiple tasks and deadlines.
- Strong analytical and reporting skills, with experience interpreting data and maintaining accurate records to support effective monitoring of funded projects.
- Experience of providing secretariat support for committees or panels
- Excellent communication skills, attention to detail, and confidence working with a range of stakeholders.
- An understanding of research funding processes and a willingness to learn and develop within a growing research function.
In return, we offer a range of benefits including:
- 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
- Pension matched up to 7.5%
- 120+ learning and development offers, with access to external professional qualifications
- Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
- Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more
Recruitment process
Application deadline: 23:59 on Monday 16th March
Interview dates: Online interviews will be held on Monday 30th March
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.
So that we can support you to be at your best during the application or interview process, please contact Macmillan TA Team for advice and reasonable adjustments.
We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer.


The client requests no contact from agencies or media sales.
Join Our Team as a Fostering Practice Manager – Wales Fostering Service
We're offering an exciting opportunity to become a Fostering Practice Manager within our dedicated Wales Fostering Team. Reporting directly to the Operations Manager, you will lead a team of skilled and passionate Supervising Social Workers, ensuring they deliver exceptional supervision, support, and training to foster parents and their families. Your leadership will help foster parents provide trauma-informed care that transforms the lives of children and young people.
In this pivotal role, you will:
- Lead and inspire your team to meet evolving service demands through high-quality supervision and adherence to fostering regulations in Wales.
- Support recruitment and retention of foster carers, contributing to strategic development and service improvement.
- Collaborate with external partners, including local authorities, health and education professionals, and child welfare organisations, to ensure holistic care for children and families.
We're looking for a driven individual with substantial supervisory experience in social care, ready to take the next step in their career. Whether you're an experienced Team Manager, Deputy Manager, or a seasoned leader seeking a fresh challenge, this role offers a platform to share your expertise and make a lasting impact.
You'll be part of a supportive and knowledgeable team, with access to coaching, mentoring, and leadership development from the Operations Manager, Assistant Head of Business, and wider service colleagues.
What We're Looking For:
- A relevant professional qualification and current registration.
- Minimum 3 years post-qualification experience, with strong knowledge of fostering regulations in Wales.
- Experience in recruitment strategy development or collaboration with Recruitment/Marketing Officers.
- Confidence using social media platforms to promote fostering and enhance visibility across Wales.
- Proven ability to lead organisational change, manage performance, and drive service excellence.
- Strong communication skills, especially in complex or challenging situations.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
The client requests no contact from agencies or media sales.
Centre Assistant
Reference: FEB20264592
Location: RSPB Lochwinnoch, PA12
Contract: Permanent
Hours: Part-Time, 9.5 hours per week
Salary: £12.60 - £13.25 Per Hour
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave
Are you able to deliver fantastic customer service, and would you like to work for an organisation that is making a big difference to our natural world? We are looking for an enthusiastic and hard-working people person, to help work in our shop and visitor welcome area at our Lochwinnoch Reserve Visitor Centre.
As one of the few wetlands left in southwest Scotland, Lochwinnoch is the perfect place to watch Whooper Swans, Wigeon, Goldeneye and a wide variety of other ducks during winter months. In spring you won't want to miss the elaborate displays of the Great Crested Grebes, while the woodland is alive with wildlife all year round.
If you love nature, care about its future and like working with the public, this could be the role for you.
About the Role
As a Centre Assistant, you will help ensure the effective, efficient and safe running of the visitor centre, retail space and surrounding facilities. You will provide outstanding customer care, recruit members and promote retail opportunities, as well as contribute to achieving financial targets and Key Performance Indicators.
We actively seek to break down accessibility barriers hindering people from visiting the reserve and as such, nurture an inclusive environment. You will play a key role in ensuring every visitor, from individuals and families, to school groups, or visitors with additional needs, receives a positive and memorable experience.
You will deliver high-quality support before and after visits by responding to enquiries via email and social media. Your responsibilities will also include assisting with the preparation of event materials, social media content, and other written communications.
Key Responsibilities
- Delivering the highest standard of customer care across both retail and visitor welcome areas.
- Providing a warm welcome and inspiring visitors about the reserve and its wildlife.
- Actively promoting and encouraging support for the RSPB, including membership and retail sales.
- Operating the till, handling payments and following all cash handling and security procedures.
- Maintaining attractive, commercially effective retail displays and appropriate stock levels.
- Processing deliveries and supporting stock control.
- Monitoring and assisting with social media content.
- Assisting with the planning and delivery of family activities, events and engagement activities in a fun and innovative way.
- Ensuring the visitor centre, retail space, facilities and surrounding areas are maintained to a high standard of presentation and safety.
- Working with the management team to achieve targets, following all health and safety, operational and administrative procedures.
Essential skills, knowledge and experience:
- National 5, or equivalent, in Maths and English.
- Excellent verbal and written communication skills.
- Computer literate.
- Experience in customer service.
- Strong people engagement skills with the ability to enthuse others about wildlife and nature.
- Ability to manage and respond positively to customer needs and feedback.
- Ability to plan and prioritise workloads effectively.
- Good problem-solving skills and the ability to work on your own initiative.
- Ability to build and maintain strong working relationships, and to work effectively in a team.
- Ability and willingness to work Saturdays weekly (working days would be Fridays and Saturdays), work flexibly, including weekends and Bank Holidays and work extra hours to cover holidays.
Desirable skills, knowledge and experience:
- Experience working in a retail, visitor attraction or customer-facing environment.
- Experience in sales or membership recruitment
- Merchandising skills.
- Till operation and payment handling experience.
- Knowledge of Health and Safety in the workplace.
- Interest in wildlife and conservation
Additional Information
- This is a Permanent/Part-Time role for 9.5 hours per week.
- The postholder will be required to work additional hours throughout the year to cover holidays.
Closing date: 23:59, Monday 16th March 2026
We are looking to conduct interviews for this position on Monday 30th March 2026.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application.
No agencies please.
The RSPB brings people together – people like you – to protect the things that matter to us all.

Location: HMP Ashfield
Department: Prison delivery
Salary: £29,264
Hours: Full time (35 hours)
Contract Type: Permanent
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Ashfield. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our literacy and numeracy programmes at HMP Ashfield, maximising opportunities for people in prison to learn. This role also includes providing daily assistance in the running of the prison library and of library outreach including facilitation of activity groups.
Ideally you will have some experience working within a prison environment, underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach. You will have a love for reading and be able to help inspire others (including those who find reading difficult) to enjoy all of the benefits of reading for pleasure.
The role is prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
?We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
?Interviews are planned for 9th April 2026
REF-226 987


