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As Philanthropy Officer, you will build strong, lasting relationships with individuals, families and organisations, helping them to achieve their philanthropic goals while increasing charitable income and delivering meaningful impact in communities across Wales.
We’re looking for someone with a strong understanding of social issues and community needs in Wales, who can use that insight to build networks, identify opportunities and develop tailored support for existing and prospective donors. This role will play a key part in securing new funding, growing our donor base and building high-quality, long-term relationships.
To be successful in this role, you will have:
- Proven experience in a philanthropy or fundraising relationship management role.
- Ability to identify and develop new philanthropic opportunities, including prospecting and converting new donors.
- Excellent interpersonal skills and experience of developing, managing and growing relationships.
- Strong communication, evidencing excellent customer relationship with a focus on trust, respect, confidentiality and attention to detail alongside the ability to juggle multiple relationships simultaneously.
- Confidence speaking publicly to a variety of audiences.
- High levels of motivation, be results-driven and able to work independently as well as collaboratively within a team.
- Experience of producing compelling reports, narrative and presentations alongside creating tailored donor experiences to inspire donors.
- A strong commitment to your own learning and development.
Read more in the full job pack.
Registered Charity
11 - 20
We turn philanthropy into lasting community impact across Wales. We’re a trusted bridge between donors and the grassroots communities they care about.
The client requests no contact from agencies or media sales.
Thank you!
Location:MSSC National Support Centre, 200b Lambeth Road, London SE1 7JY
Contract: 35 hours per week
Salary: £27,300 gross per annum
Closing Date: Monday 25 May 2026
Interviews: Assessment Day at MSSC NSC on Monday 1 June 2026
Are you passionate about supporting volunteers and looking for a new opportunity?
The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.
We are currently looking for a Volunteer Support Officer with proven administrative and IT skills to join our busy Volunteer Support team based at our National Support Centre.
This role plays a vital part in supporting the smooth and safe onboarding of adult volunteers within Sea Cadets. As a key member of the Volunteer Support Team, you will ensure that all administrative processes are completed. You will act as a first point of contact for volunteer enquiries, maintain high quality records throughout volunteers’ membership, maintaining MSSC’s commitment to safer recruitment and compliance.
Responsibilities
- Support the processing of adult volunteer applications to join Sea Cadets, ensuring all personnel records are accurately updated on the CRM system.
- Review and approve volunteer references in line with MSSC’s Safer Recruitment Policy.
- Administer the enhanced disclosure process, acting as an MSSC counter-signatory.
- Process grants and claims relating to volunteer uniform allowances.
- Review and submit applications for UKSV Security Clearances and MOD 90 ID Cards.
- Respond to all Volunteer Support enquiries received by MSSC via email, post, and phone.
Requirements
- Experience working in a customer‑focused role, handling a wide range of enquiries by phone and email, including challenging conversations.
- Excellent IT proficiency, particularly in Microsoft Excel and Outlook.
- Experience using data protection procedures and handling confidential information appropriately.
- Experience organising own workload and managing deadlines effectively.
Desirable
- Experience of database inputting, record maintenance, and data management.
- Experience working with volunteers.
Benefits
- 25 days annual leave per annum increasing with length of service
- Hybrid working for many roles
- Life assurance (4x salary)
- Private medical insurance
- Generous pension (employer contribution up to 10%)
- Cycle to work scheme
- Wellbeing portal and EAP with 121 counselling
- Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
Additional Information
MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.
We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.
All successful applicants are required to attend safeguarding training and undergo pre-employment checks.
Registered Charity
101 - 500
We help launch young people for life through adventure.
The client requests no contact from agencies or media sales.