Assistant Volunteer Manager Jobs
We need a new Director of Communications. You’ll be responsible for helping us communicate the Gospel and the great work we do in our communities, and telling the good news stories that encourage and inspire us as we embark on our strategy to deliver the Diocesan vision to “bless the 1.5 million people” in our diocese who currently have no meaningful connection with our worshipping communities. We need someone who can catalyse everyone in the diocese to be better communicators.
The successful candidate will have a wide-ranging experience of communication matters with the ability to promote our work in a positive and strategic manner, and manage media relations proactively and effectively.
The post is based at Church House, Daresbury, with some travel around the Diocese and the option for hybrid working with up to 40% working from home. A full driving licence and access to a car is essential.
Salary: £51,515 - £55,692 per annum, dependent upon skills and experience.
The background paper, job description, person specification, and application form can be downloaded from the Diocesan website - address in copy of advertisement below.
Completed application forms should be returned to Mrs EA Geddes, Director of HR, preferably by email to (please see copy of the advertisment below or the diocesan website) or Church House, 5500 Daresbury Park, Warrington, WA4 4GE.
Informal telephone conversations with George Colville, Diocesan Secretary, are welcome - telephone number in copy of advertisement below.
Closing date: 27th May 2024
Interviews will be held on: Thursday 13th June 2024 or Monday 17th June 2024 (Please keep both dates free as we will only use one of them.)
The client requests no contact from agencies or media sales.
Turn2us is a national charity tackling poverty and the structural causes of poverty. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.
As an equal opportunities’ employer, we are committed to equality, inclusion and diversity and the value people from different backgrounds bring to a team. If like us you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.
The vital work of the charity is partially enabled by income generated through fundraising; from supporter engagement and community events and activities, as well as philanthropic sources, such as trusts and foundations, and major donors.
As Supporter Engagement Officer you’ll play a key role in helping us to engage new and existing supporters as well as helping to deliver first-class stewardship to retain support and build trust. In addition you will develop appeals and communications that engage and inform supporters which help to raise more voluntary income.
Directly supporting the Direct Marketing and Legacy Manager and working closely with all of the Supporter Engagement team it would be beneficial if you have previous experience or an interest in Fundraising. Being a confident communicator with a “can-do” approach is essential as well as being able to demonstrate proven administrative skills, the ability to manage a varied workload and be highly organised.
We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are contractually required to work from the office a minimum of 4 days a month.
Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.
Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).
Closing date: 20th May 2024
Interview date: 23rd May 2024
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
This role will support the delivery of our Impact and Evaluation strategy. This area of our work helps us to understand the impact of our grantmaking and creates and evaluates internal and external datasets to improve our work. Our Impact and Evaluation portfolio includes commissioning and undertaking new research, supporting our aim to publish studies on issues that affect children and young people living in poverty.
We are a growing charity and our Impact and Evaluation department has a key role to play in the strategic and operational development of the charity as it grows. This role will support the delivery of that aim by working closely with the Impact and Evaluation Manager.
Responsibilities:
Data Collection: Assist with the collection and storage of research and survey data, including demographic data and outcomes indicators, employing quantitative and qualitative methods. Gather and engage with external open and government datasets.
Database Administration: Retrieve and analyse datasets from internal databases, responding to requests for data from the team. Update and enter data into key dashboards to monitor trends and issues.
Data Analysis: Assist with data analysis tasks, including cleaning and analysing quantitative data using software (e.g., Excel, PowerBI), as well as coding and analysing qualitative data using thematic analysis techniques.
Reporting and Presentations : Assist with the preparation of key reports, dashboards, and presentations summarising key findings, trends, and insights from impact and evaluation activities for fundraising purposes, including developing content for social media.
Evaluation Planning: Assist the implementation of evaluation plans for specific programs or initiatives. Contribute to planning large-scale projects, including the selection of appropriate evaluation methods, data collection tools, and evaluation frameworks.
Survey Administration: Assist with the design, administration, and analysis of surveys to gather feedback from grantees, staff, and other stakeholders. Monitor and act on grantee feedback, sharing relevant results with key staff.
Research Administration: Schedule and undertake interviews/focus groups, supported by the I&E Manager. Manage administrative activities such as contact with participants, transcription and coding.
Collaboration: Support the I&E Manager to collaborate with internal staff, research partners, and organisations in the sector to support evaluation activities.
The client requests no contact from agencies or media sales.
For over 500 years, Guy's and St Thomas' Foundation have been a constant in London's ever-changing landscape, at the leading edge of health. It is located in the heart of a global city that is vibrant and diverse, but that is also a place with stark health inequity.
As an independent organisation, Guy's and St Thomas' Foundation invests, partners, engages and influences to come at big health challenges from all angles. Through a family of forward-looking organisations (Impact on Urban Health, Guy's & St Thomas' Charity, Guy's Cancer Charity & Evelina London Children's Charity), they collaborate with communities, partners, and hospitals, and use assets to transform lives.
This is an opportunity to join the Guy's and St Thomas' Foundation team, at a time where they are bringing their fundraising function in-house. This change, along with further investment in the Fundraising function, is expected to see growth in income - this is therefore an exciting time to join the team, and to have significant impact across the breadth of work covered by the Foundation and it's family of linked charities.
As the Engagement Events Lead, you will oversee the planning, project management, and delivery of a diverse portfolio of bespoke events across the organisation. These events, ranging from dinners and receptions to webinars and VIP tours, will serve to maximize donor cultivation and stewardship opportunities. With a keen attention to detail, you will prepare and maintain project plans for each event, ensuring that deadlines are met, and budgets are adhered to while providing regular updates to stakeholders.
Working closely with colleagues across fundraising, particularly with the High Value Fundraising teams, you will build strong working relationships to ensure the successful delivery of events. This entails leading project group meetings, responding to inquiries from various stakeholders, and advocating best practices in event management. Additionally, you will supervise staff and volunteers at events and maintain excellent relationships with internal colleagues and external stakeholders to facilitate effective collaboration throughout the event process.
To be considered, you will bring experience of delivering successful event/project management in a fundraising environment and will have planned and delivered a portfolio of events/projects to meet targets, within budget. You will also have a proven track record of building and maintaining relationships with a variety of stakeholders from diverse backgrounds
To apply, please either send an updated CV in response to this advert, or contact Sema Hussein at TPP Recruitment to arrange a confidential discussion. We will then be in touch with further details regarding the role, and the recruitment process.
Guy's and St Thomas' Foundation has a strong belief that better health for all is within our reach and by becoming a more diverse, equitable and inclusive organisation together we can achieve this. Therefore, they welcome and actively encourage applications from candidates from a broad range of backgrounds, with different lived and learnt experience.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Citizens UK and the NRPF Partnership
Citizens UK
We are Citizens UK. We’re working together to make change on the issues that matter, from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign.
We bring together everyday people and local organisations to build a better, fairer society. Too often communities are left out of decisions that affect their lives, but we know everyday people have the ability to shape the world around them. We develop local leaders who find solutions to problems big and small and hold power-holders to account.
We work with hundreds of civil society organisations, who we call our members - schools, universities, faith groups, charities, unions and more - to help them win change. Over the last 30 years, we’ve worked in alliance with 500+ members, trained 4,000+ community leaders, accredited 13,000 Living Wage employers, and won hundreds of campaigns.
NRPF Partnership
The NRPF partnership was set up in 2023 and is being developed by Citizens UK, Migration Exchange, and Praxis. We are working to build the necessary infrastructure for collaboration across a range of organisations, amplify their work, and build power to win change against the No Recourse to Public Funds (NRPF) condition. You can learn more about the overall initiative via our FAQs page.
Each partner contributes staff capacity and will work closely with the appointed person to ensure a positive, professional and supportive culture. The Partnership centres around:
1) Placing decision-making power and strategic vision in the hands of people doing the work
(frontline staff and people with lived experience), via a steering group and working groups.
2) Establishing a strategic pooled fund so that the steering group has sufficient budget to guide the collaboration, act, identify and seize political opportunities, and facilitate active participation of everyone involved.
3) Expanding the movement and building power, using incremental wins to build towards broader change towards the goal of ending NRPF.
The Person and the Role
100,000s people in our communities have put down roots in the UK but are denied access to the welfare safety net (No Recourse to Public Funds).
Citizens UK has worked with Migration Exchange and Praxis to raise over £2m to develop a 5 year partnership to enable the movement to end NRPF.
This Senior Project role will be a core part of the support to the steering group of the partnership to make sure it runs effectively and achieves its potential.
If you're angry about injustice in the immigration system, have good communication and relationship building skills and self organised - apply below. We are particularly keen to hear from candidates who have been through the immigration system themselves.
We are looking for a values-driven and experienced person with exceptional skills and knowledge in project management, relationship-building, and community organising. This role will lead and coordinate all project management and tactical activities necessary to support the day-to-day functioning of the NRPF Partnership. The right person will be highly motivated by joining the distinctive ethos of Citizens UK and the shared values of the NRPF Partnership, where local leaders and people experiencing injustice are in the lead, and where grassroots community organising is combined with strategies for social change.
This role is a really exciting opportunity to forge real change and to shift the power dynamics in social change work. The successful candidate will be at the heart of making change happen on one of the most important social justice issues of our time. Top Priorities
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Building and maintaining relationships and communication – maintaining excellent working relationships and effective communications with the Coordination Backbone Group (CBG), Steering Group, working groups, wider community partners involved in the NRPF partnership, and the Citizens UK Migration Team
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Managing and coordinating capacity-building and leadership development in support of the shared strategy set by the steering group– developing and maintaining the effectiveness of a capacity-building and leadership development inputs that enables everyone in the Partnership, especially those with expertise by lived experience, to fully participate across all levels of the Partnership
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Project managing all partnership implementation logistics and follow-up – managing meeting logistics from planning to scheduling to outreach to follow-up to ensure seamless participation of Steering Group and Working Group members and ensure that planned activities take place effectively in support of the goals and values of the Partnership
The role will be reporting to Assistant Director, Migrant and Refugee Organising.
Main Responsibilities
Reporting directly to X with oversight from the NRPF Partnership CBG, the post holder will be expected to manage their own independent workload, as well as support the broader CBG. The main responsibilities are outlined below:
Working with the NRPF Partnership’s key stakeholders
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Developing and maintaining relationships with Partnership stakeholders
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Working with the CBG to update outreach strategy as new needs emerge
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Building and maintaining trust and relationships across the whole Partnership and more widely (within and across sectors from migration to anti-poverty to children’s rights, etc.)
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Supporting with the facilitation of Working Group meetings
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Develop and implement ideas for action that are consistent with the goals of the project
Strategic coherence
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Supporting the coordination of activities with partners to align strategies and actions and minimise duplication
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Working with the CBG to coordinate with other related projects and coalitions to maintain a full understanding of the current landscape of local and regional activities
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Maintaining understanding of current implementation challenges and developing comprehensive solutions to address them in dialogue with partners
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Developing, maintaining, and monitoring political opportunities to support Working Groups to develop and execute on their action plans
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In partnership with the CBG and steering group, providing support to partner organisations to coordinate and collaborate on joint initiatives
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Coordinating advocacy activities across stakeholders that support the wider aims of the Partnership
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Supporting the independent learning partner to deliver evaluation and learning activities
Communications
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Organising appropriate outreach and communications efforts across the Partnership (e.g. publishing a regular newsletter, email updates, insights from learning and evaluation etc.)
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Ensuring effective internal communication with CUK organisers, leaders, and partners involved with the NRPF Partnership and with funders
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Facilitating on-going communication across the NRPF Partnership to ensure alignment of activity
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Supporting the development of any communications materials such as summary documents, brochures, FAQs, social media content, etc.
Build leadership development offer for the Partnership
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Working alongside CBG and the CUK Migration team, refine community organising and leadership development support for all members of the NRPF partnership especially those with lived experience of NRPF
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Ensuring that everyone in the group can contribute to the best of their ability by managing a training and external facilitation budget to build skills, confidence and trust
Fundraising and reporting
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Working with the CBG to develop and support fundraising bids and support reporting requirements and funder relationships
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Contributing to the budgeting process and the effective management of financial resources in the project working closely with Global Dialogue who will hold pooled funds on behalf of the partnership
Managing meeting/event logistics
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Planning and managing the logistics of all Partnership meetings and gatherings of the Steering Group, working groups and CBG (e.g., dial-in, attendance, cancellations, etc.)
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Consolidating Working Group updates for Steering Group, including summarising meeting notes and highlighting key outputs and decisions so they can be easily shared with others across the Partnership
Any other reasonable tasks as required by the line manager.
Person Specification
REQUIREMENTS
ESSENTIAL (E)
DESIRABLE (D)
QUALIFICATIONS
Degree or equivalent professional qualification (D)
EXPERIENCE
Significant proven, comprehensive experience in a project management role (E)
Experience of initiating new projects and developing them so that they become sustainable underpinned by strong values (E)
Experience of building consensus between diverse stakeholders and managing complexity in relationships (E)
Experience of organising and managing all aspects of community events, incl. logistics (E)
Proven experience of raising significant funds for charitable purposes (D)
A proven track record of delivering and reporting against targets and on budgets (D)
KEY SKILLS AND KNOWLEDGE
Knowledge of No Recourse to Public Funds and working with individuals who have an NRPF designation on their immigration status (E)
Outstanding communication skills (verbally and written) combined with the ability to liaise with stakeholders (E)
Ability to work well as part of a team, and maintain effective communication with colleagues (E)
Excellent interpersonal skills with the ability to build relationships, lead, influence and motivate others (E)
Ability to act on own initiative to introduce and develop new projects and systems (E)
Proven computer literacy to include MS Office (E)
PERSONAL ATTRIBUTES
Exceptional leadership skills, with an ability to enthuse and inspire staff and volunteers (E)
A proactive approach to all areas of work with a flexible approach to work demands (E)
An appreciation and respect for different communities; including faith groups and different cultures. (E)
A strong commitment to the CUK values and the values of the NRPF partnership, which include: (E)
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Being open to new ideas (specifically ensuring that all our 121 conversations, small group discussions with the sector and funders create an environment that fosters creative problem-solving and innovation)
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Fostering connection
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Championing co-design and co-production
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Being equity-focused and enabling any one interested to participate and feed into the design and development of this work
Please note there will be recruitment webinar on Tuesday, 7th May from 14:30-15:30. Please register via the following link if you are interested in attending: https://us06web.zoom.us/meeting/register/tZwpcO-rrzsoH9ecIXUaaFbqDjaVxVSvqJLq.
Interviews are planned to take place on Thursday, June 13th (subject to change.)
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Make a real difference to the lives of people with disabilities.
“Being a ASM gives me such job satisfaction I love working as a team with both my manager and volunteers and have learnt so much in this totally new job role.” - Llandudno Assistant Shop Manager
“What a fantastic company to work for, Scope keep us connected” – Leek Shop Manager
Would you like to work at the heart of your local community? Are you able to inspire a team of brilliant volunteers? Do you have retail or customer service experience and are looking for the next step in your career?
If you answered yes to these then we have the perfect opportunity for you.
Your role
As Temporary Shop Manager at Scope's New Milton shop, you’ll have autonomy to run your shop using your creativity and flair to flourish in our retail environment. Our retail roles are full of variety, and every day is different! One day you might be generating and processing stock and designing an eye-catching window display. The next day you might be recruiting and training our wonderful volunteers. Every day there will be a different challenge that you’ll find extremely rewarding. You will have relevant experience in retail but a great attitude and willingness to learn is just as important.
About you
As Temporary Shop Manager you’ll be passionate about retail and have a love of fashion with experience of running a shop, or you’ll be looking for a management role as the next step in your career. To be successful, you’ll need a commercial, can-do attitude and always put the customer’s needs first. You’ll be a dedicated team player with a strong work ethic, a great attention to detail, solid IT skills and a creative eye for displays. We ask you demonstrate an appreciation of Scope’s values and ambition of achieving Everyday Equality for disabled people.
About working in our shops
Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. We focus on sustainable fashion and engaging with local communities. We lead our volunteers to deliver a great colleague and customer experience. And we raise much needed funds to deliver Everyday Equality for disabled people and their families.
Fixed term for 3 months - 35 hours per week
Based at Scope's New Milton shop, Unit 1, Homemill House, Station Rd, New Milton BH25 6HL
Shop hours
It’s important for you to know that Scope Charity Shops are open every day. So some weekend and Bank Holiday cover is needed. Our full time hours are 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.
Our values - pioneering, courageous, connected, open, fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity and encourage applications from disabled people and people with impairments, conditions, and access needs. We are dedicated to creating a workforce that is a true reflection of the communities we serve. If you are disabled, have the skills, and or the experience to do the job, then we would love to meet you for an interview. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some disabled applicants and applicants with an impairment, condition or access need, might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.
Equality, diversity and inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We encourage everyone to embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including:
- 35 days annual leave
- Flexible working (where we can)
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
- Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more
Who are we at Scope?
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.
If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today!
Please note that successful candidates will be subject to an enhanced DBS check.
Please note applications will be reviewed on a rolling basis, and interviews may take place and an appointment be made before the closing date. Early applications are therefore encouraged.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Energise Sussex Coast is a community benefit society. Our mission is to work together to end fuel poverty and protect the environment through community led local green power & energy saving schemes.
We are looking for an energetic and creative person to organise and deliver a calendar of engaging and inspiring energy and climate themed events and outreach activities across East Sussex. The events will cover the following themes: saving and sharing energy, insulation, solar and batteries, renewable heat, funding energy efficiency measures, creating healthy and mould-free homes etc.
About you
You are committed to getting the information out there about the transition to zero carbon in a way that is engaging and brings communities together.
You have experience of organising events or other engagement activities. You bring a proactive attitude to the role. You are confident and self driven but enjoy working in cooperation to achieve common goals and to increase your impact. You are a creative thinker with some great ideas about how to engage communities in the transition to a fossil free future and ensure that no one is left behind.
You are a great advocate and because you believe in community energy are happy to promote our services to other organisations and groups with the aim of increasing the number of residents we can support with energy advice and who are able to engage in the transition to a more sustainable future.
You have a high standard of written and verbal communication skills. You are organised with an attention to detail and respect for the importance of collecting data to enable monitoring and evaluation of the project. You want to improve the events by collecting and listening to feedback and implementing improvements. You value the input of our service users, volunteers and staff team into the design of the events programme.
Responsibilities
- Work in collaboration with the ESC team and stakeholders to design a programme of inspiring energy and climate themed events in Hastings, Rother, Eastbourne, and Wealden, reaching a total of 1000 residents across the year.
- Create engagement opportunities for your team at the events and activities of other organisations and local groups by networking and working with the Communications and Marketing person to promote our services.
- Find interesting speakers and organisations to participate in our events.
- Create public events for our No One Left Behind project, finding new, exciting ways to engage the public in conversation about energy and climate topics.
- Manage the administration and logistics of the events, including room bookings, ticket booking processes, etc.
- Look for opportunities to invite our funder along to events and participate in the activities.
- Manage relationships with staff team and volunteer Energy Champions on local events.
- Create event plans and risk assessments for each event.
- Work with the Marketing and Communications Officer and local volunteers to plan PR and promotion of events to agreed timelines.
- Create and work to agreed budgets.
- Ensure you are collecting the data needed to monitor and evaluate the project.
- Create inclusivity in the event registration and attendance experience to support people with a variety of needs.
- Ensure events feed into the wider work and services of Energise Sussex Coast.
- Provide event reports to manager detailing the number of attendees, write-up of the event, and feedback.
- Provide general assistance with ESC events and projects as required.
- Adhere to Energise Sussex Coast’s policies around safeguarding, data protection, etc.
- Attend monthly in-person team meetings in Hastings.
Key Details
• Hours: 30 hours a week, flexible working. Will include some evening and weekend work.
• Job location: Home based (or optional hot desk in Hastings) with regular events in Hastings, Rother, Eastbourne and Wealden. Please note, travel costs to the events will only be paid from a local East Sussex postcode, we would not be able to cover the cost of travelling to events from London or further afield.
Criteria
Essential
1. Professional experience or a personal commitment to the pressing importance of the transition to a sustainable, fossil fuel free future
2. Experience of organising events or community engagement.
3. Experience or an understanding of the importance of quality data collection, monitoring and evaluation, for example collecting and analysing event feedback
4. Effective administration and organisational skills, with good time management and high attention to detail
5. Good written and verbal communication skills
6. Experience working in a team for shared objectives and self-motivated to work independently.
Desirable
7. A qualification in a relevant field: events, marketing or climate/ energy
8. Experience of working with volunteers
To apply
Please send the following to apply:
1.A copy of your CV
2 . A covering letter (of around a page or two) of how you meet the essential and desirable criteria.
Please note - if you are offered the job you will need to provide two references including one from your last employer.
Interviews in person on Weds 22nd May
Inclusion and equality of opportunity
If there's anything you need to help you apply for the job - whether that's help with the job application or alternatives to interview or particular requirements for interview access please let us know and we will make alternative arrangements.
To apply please write a covering letter which explains how you meet each numbered point from the person criteria. Please use the numbers from the list of criteria and give an example for each one. Examples can be taken from your professional or personal life. For example, rather than say “I have strong communication skills' instead give an example which illustrates the skill "I write and send out our monthly e-newsletter and regularly give in person presentations to community groups"
Energise Sussex Coast is a community benefit society. Our mission is to work together to end fuel poverty and protect the environment through communit
The client requests no contact from agencies or media sales.
About the Role
The Kennet and Test Valley Methodist Circuit in North West Hampshire and West Berkshire offers a warm welcome to visitors at any one of our six Churches where we worship in a variety of different styles. Our mission is to proclaim and reflect the love of God in all that we do.
We are looking for someone who has a passion and expertise for delivering care home ministry. The main focus of this role will be to work with us to continue developing a sustainable care home ministry. We have a desire to further extend our outreach into other care homes in the area from which it is anticipated there will be missional and development opportunities. There may also be further pastoral opportunities within the Newbury area.
This role is an important part of promoting our mission to Hungerford, Newbury & Thatcham and as such has a genuine occupational requirement that the post‑holder is a practising Christian (as outlined by 2010 Equality Act, Section 9).
About You
You should have a nationally recognised biblical, theological or practical mission qualification or equivalent experience evidenced for the role.
You should have the ability to demonstrate an awareness of pastoral issues affecting older people and the kinds of support that could be appropriate and an understanding of the Church’s work with mission amongst older people.
You should have proven experience of working in a pastoral context within a church or community groups in a paid or voluntary capacity in previous roles. This is an essential criteria.
You should have excellent people skills, good organisational ability and be adept at creative thinking.
Our Culture, Values and Benefits
Thank you for considering joining our inclusive and welcoming circuit that strives to proclaim and reflect the love of God in all that we do. We value and support all who join our team through a positive work‑life balance augmented by generous annual leave and TOIL. We offer an occupational pension scheme to which you will be auto‑enrolled and to which we will also contribute.
We are an inclusive and affirming group of churches. We welcome all people regardless of their sexuality, gender identity, ethnicity, background or disability. We are registered for same-sex marriage and celebrate our diversity in Christ
It is important that you are able to demonstrate an ability to relate effectively to a wide spectrum of people from a diverse range of backgrounds and needs.
You must be supportive of the ethos and values of the Methodist Church and be able to act as a positive ambassador for the Circuit.
This role will require a satisfactory Enhanced DBS disclosure & the completion of the Advanced Safeguarding training course of the Methodist Church.
The nature of this role necessitates being available for end of life spiritual care and therefore may require occasional out of hours work.
N.B. We reserve the right to close this vacancy early should we receive sufficient applications. Therefore, if you are interested, please submit your application as early as possible.
Closing date: 30th April 2024
Interview Date: 21st May 2024
Please complete the application form and the equality and diversity monitoring form and return them to the email address detailed on page 2 of the application form
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Description – Warehouse Shift Coordinator
Reporting to: Warehouse Manager
Location: Southampton
Contract: Permanent
Hours: Full time, 35 hours
Salary: £22,495 - £23,170 (We normally offer a starting salary at the start of the range)
We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.
About FareShare
FareShare is the UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to nearly 9,500 frontline charities and community groups.
The role
This role is about so much more than just coordinating the day-to-day operations of a busy FareShare warehouse: it’s about sharing the FareShare mission that “no good food should go to waste”. Your work will make sure that quality surplus food is helping feed people in need.
As a Warehouse Coordinator you will be the face of FareShare, involved in the supervision of a large team of volunteers to ensure our charity members receive their food orders each week. Each shift you will be responsible for ensuring health and safety of the team supporting FareShare, whether they are regular volunteers, supporters from our corporate partners, visitors to the warehouse, or your colleagues. You will also be ensuring your team follows the food safety standards set out in the FareShare operating manual to ensure the safe receipt of food by all our charity members.
Main responsibilities
In the FareShare Regional Centre warehouse you’ll:
- Get to know your team and respond to questions about FareShare’s mission, the food partners who support us, charities who receive food and the planned activities for the day
- Work as a team with the Warehouse Manager, warehouse colleagues and volunteers to ensure all shifts are well planned, supervised and meet daily operational needs
- Be responsible for the health & safety and security of buildings, vehicles, staff and volunteers, including the delivery of appropriate health & safety briefings
- Carry out & update risk assessments as defined by the FareShare operating manual and complete risk assessments for all new activity as required
- Ensure compliance with all FareShare policies and procedures and industry standards as required by food partners and regulators and that all staff, volunteers, food suppliers, charities and visitors adhere to them
In the FareShare Regional Centre office you’ll:
- Support the Warehouse Manager in managing the office, responding to emails and taking phone calls
- Support the Warehouse Manager in organising food distribution using the FareShare food management systems and training volunteers as required
- Maintain excellent relations and communications with volunteers, staff, food suppliers and charities
If required to drive a FareShare van, you’ll:
- Drive safely, responsibly and within the law
- Be courteous to all road users
FareShare is an equal opportunities employer and so at all times you’ll:
- Be courteous and demonstrate FareShare’s equality and diversity policy
- Take responsibility for the safety of volunteers who join you
- Support the Volunteer Manager in ensuring all volunteers have a valuable and rewarding experience whilst supporting FareShare
Like the supply of surplus food to FareShare no two shifts are the same. Every day new food arrives and your team will include new people who want to get involved in the FareShare mission. You will be part of a small staff team responsible for ensuring the safe and effective distribution of food each day.
Person specification
Essential
Qualifications
- Commitment to gain Level 2 Food Safety Qualification
- Commitment to undertake in house training in moving and handling, working at heights, safeguarding vulnerable adults and first aid
Experience & Knowledge
- At least six months experience of one or more of the following:
- supervising/managing volunteers
- warehousing operation
- food distribution
- Experience of working in a team with evidence of demonstrating a flexible approach to team working
- Experience of working on own initiative, able to manage own workload and prioritise tasks to meet objectives
- Computer literate with experience of working with MS Office and other bespoke software packages
Skill, Abilities and Attributes
- Personable with a good sense of humour and excellent communication skills
- Able to take initiative and use common sense
- Can stay calm under pressure
- Team player willing to adopt a flexible approach to daily tasks and activities
- Commitment to FareShare’s Equality & Diversity ethos
- Safe and courteous driver
Desirable
- Level 2 Food Safety Qualification
- Have held a full UK / EU / EEA driving licence for three years minimum with no more than 3 penalty points
- Emergency First Aid at Work
- Forklift truck licence
- Experience of taking responsibility for health and safety issues within a food distribution and/or warehousing operation
- Experience of working in a highly regulated environment and demonstrable risk assessment capabilities
- Experience of working with people who may have additional support needs
- Experience of driving vans / medium sized vehicles
Operating Hours and Shift Pattern
Position will be part of a rota: Monday – Friday either 7am – 3pm/8am-4pm or 9am – 5pm and, on occasional Saturdays on a rota basis.
Flexibility to provide cover for planned and ad-hoc absences as well as Public and Bank Holidays is highly desirable in this role and also offers the opportunity for additional hours to supplement the core hours.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About Emergency Nutrition Network (ENN)
Emergency Nutrition Network (ENN) works to reduce undernutrition globally. We enhance the effectiveness of nutrition policy and programming by improving knowledge, stimulating learning and building evidence. We are passionate about being network-driven, independent and evidence-based.
Our vision is that every individual caught up in a nutritional emergency, or suffering from malnutrition anywhere in the world, gets the most effective help possible.
We undertake knowledge management, research and advocacy to support national governments, civil society, UN agencies, donors and academic organisations, and communities of practitioners. Through our work and collaborations, we support agencies and individuals to implement evidence-based nutrition programming, predominantly in low- and middle-income countries and in fragile and conflict-affected states.
ENN is governed by a Board of Trustees and has its head office in Oxfordshire, UK. ENN is financially supported by foundations and trusts, bilateral donors, international non-governmental organisations and United Nations agencies. For more information about ENN see our website.
What we do
Our Strategy aims to enhance the effectiveness of nutrition policy and programming by improving knowledge, stimulating learning, building evidence and providing support and encouragement to practitioners and decision-makers involved in nutrition and related interventions.
ENN’s portfolio includes projects specialising in Infant Feeding in Emergencies, Wasting and Stunting, Adolescent Nutrition and Management of small & nutritionally At-risk Infants under six months & their Mothers (MAMI), as well as our highly regarded international publication, Field Exchange (FEX).
At present our annual turnover is around £1.6m (c.$2.1m) with much of our funding coming from government (institutional) donor grants including USG (BHA) and the Government of Ireland, and charitable foundations (Bill and Melinda Gates Foundation, Waterloo Foundation), and other sources including support from UN agencies and INGOs. ENN receives income in multiple currencies and has spending commitments in both GBP and other currencies. ENN’s accounts are prepared in GBP and filed in the UK with both the Charity Commission and with Companies House in accordance with UK charity requirements.
As a registered charity, ENN has no liability for corporation tax and ENN is not registered for UK VAT.
ENN’s financial year runs from 01/01 – 31/12 and we operate an iplicit accounts management system. Annually, ENN issues a report on activities and outcomes and audited financial statements. These documents are publicly available on our website under annual reports and accounts.
Our People
ENN’s team is made up of a range of technical experts in nutrition, with decades of collective experience, and a small, experienced operational team. ENN is highly committed to diversity and inclusion, to enabling and promoting flexible working for our staff, and to supporting continued professional development.
We are proud that in our 2022 Employee Engagement Survey over 95 percent of our staff said they enjoy their work and that ENN is a flexible employer.
The Role
This is an exciting opportunity to join the ENN team as our Management Accountant - Grants. The role provides the opportunity to work across the spectrum of ENN’s projects, as part of the operations team. You will be based in our headquarters in Oxfordshire and will work closely with ENN’s Finance Manager and Projects Team.
About You
Bringing your experience of third sector accounting to ENN, you will be able to communicate well with both finance and non-finance stakeholders. You will be comfortable supporting complex projects, tailoring financial management information and reports to enable decision making and assuring donor compliance and reporting requirements are met consistently.
Terms and Conditions
- Hours of work: Part time, 60% of full-time hours (22.5 hours per week – pattern to be agreed)
- Type of contract: Permanent
- Location: This is an office-based position at ENN’s Head Office in Kidlington, Oxfordshire, OX5. Some hybrid working may also be offered. Currently our Operations Teamwork from the office Tuesday, Wednesday and Thursday and we require this role to be in the office on these days.
- Benefits: Contribution to Dental, Life cover, Employee Assistance Programme, Wellbeing contribution
- Holidays: 25 days plus UK bank holidays increasing by one day p.a. after two complete years of service to a maximum of 27 days p.a. (pro rata)
- Paid office closure days between Christmas and New Year
- Pension: Auto-Enrolment to ENN scheme with a generous Employer contribution of 5%
- Salary: Circa. £41,000 per annum (full-time equivalent), depending on experience.
- Applicants must be entitled to work in the UK at the time of application and must indicate this in their application
Key responsibilities
Grant compliance and reporting
- Financial compliance of grant spend in line with donor agreements ensuring no disallowable costs and that all allowable costs are reflected in the accounts correctly.
- Provide back up for grant financial reporting in the format required by donors for the projects team to review, collate and submit with the full donor reporting pack.
- Raise sales invoice to the donor with all back up attached and provide acknowledgement of funds letters upon receipt of cash in the bank.
- Work closely with the Finance Assistant and Projects team to ensure invoices are correctly coded to the right donor and project and complete month end reconciliations
- Input budget and quarterly reforecasts into the finance system (iplicit) and track grant performance against budgets on a regular basis providing variance analysis.
- Review and assimilate grant financial information for the Finance Manager and/or Project team as required which ultimately will be used as input in management reporting for various stakeholders (Technical budget holders, Management Team and Trustees).
- Support the organisation’s income generation ambitions, through the provision of advice, guidance and assistance, and in assisting with funding bids and budgeting and undertaking new funder/partner financial viability assessments as required.
- Maintain and update donor restricted fund balances/movements for year-end statutory reporting.
- Maintain project financial files and records for statutory audit and donor audit purposes.
Management accounting
- Prepare monthly income deferrals and income accruals and maintain month end trial balance reconciliations for management accounts.
- Capture any committed project costs to accrue.
- Apportion any interest earned from grant cash in the bank in line with donor contract terms.
- Work collaboratively with the Finance Manager on cash flow forecasting with regards to expected donor payments.
- As required by finance or the projects team, and working with iplicit, write reports in the finance system that would provide insightful and useful management information. For example, for grant monitoring and evaluation, trend analysis and assessing KPI’s etc
- Support the Finance Manager in capacity building and providing financial training to finance and non-finance staff.
- Provide ad hoc support to the Finance Manager with regards to specific financial projects, as required.
- Bank signatory for creditor payments in line with ENN’s Delegation of Authority Policy.
- Provide cover for the Finance Manager when necessary.
Reporting line
- Reports to the Finance Manager
Person Specification
Essential requirements
- Professional accountancy qualification (e.g. AAT, ACA, ACCA, CIMA, would consider part qualified or qualified by experience)
- Experience of charity-specific accounting and grant reporting requirements
- Experience working with grant funded projects and ability to navigate and communicate compliance requirements
- Experience in developing, monitoring, and reporting against budgets
- Able to present and visualise data in different ways for different audiences
- Ability to manage a diverse and busy workload, prioritising effectively, and able to work both autonomously and as a member of a dispersed and diverse team
- Flexibility and willingness to take on new areas of work and responsibilities
- Strong communication and interpersonal skills, works well with other team members and business partners (both internal and external), including those without a specific financial background.
- Adept at identifying efficiencies and best practice to strengthen ways of working to benefit ENN finance and projects teams
- Motivated, takes initiative, innovates and delivers to deadlines. A self-starter, able to diagnose situations and constraints, comfortable when to progress independently and when to escalate
- Excellent attention to detail
- Proficient user of Microsoft Excel, Word, PowerPoint, Outlook and commercial financial software
- Good cross-cultural awareness
- Ability to demonstrate discretion and diplomacy
- Fluent in English
Desirable
- Experience of using iplicit accounting software
- Specific experience in dealing with institutional donors would be an advantage
- Experience in managing income and expenditure in multiple currencies
- Experience of evaluations: analysing, collating, reconciling and reviewing data related to grant and programme effectiveness
- Experience in developing funding opportunities with a variety of donors
- Data security and GDPR awareness
Eligibility to work
Must be entitled to work in the UK at the time of application. No relocation package is offered for this role.
Application Process
Please submit a Cover Letter (no more than 1 page) and CV no later than Monday 6th May 2024. Early applications are advised as we reserve the right to conclude the process before the closing date if a suitable candidate is identified. Please include your preferred working hours and pattern details in your application.
ENN is committed to diversity and inclusion, and to building a culture where every staff member and volunteer is recognised and valued as an individual. We actively encourage applications from a broad range of experiences and backgrounds.
Emergency Nutrition Network works to reduce undernutrition globally.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Job Summary:
We are seeking a passionate and experienced Charity Fundraiser to join our dedicated team in Malton, North Yorkshire. The successful candidate will be responsible for developing and implementing fundraising strategies to support the goals of our mental health charity. This is an exciting opportunity to make a real difference in the lives of those affected by mental health issues.
Key Responsibilities:
- Promote awareness of our objectives and our work to relieve suffering and distress
- Research and identify potential funding sources and grant opportunities
- Prepare grant proposals and manage grant reporting requirements
- Develop and implement fundraising strategies to meet or exceed fundraising targets
- Cultivate and maintain relationships with donors, sponsors, and supporters
- Recruit and lead a team of fundraising volunteers
- Plan and execute fundraising events, campaigns, and initiatives
- Collaborate with colleagues e.g. Comms Assistant to create fundraising initiatives
- Provide excellent customer service to donors, sponsors, and supporters
- Monitor and analyse fundraising data to assess performance
Qualifications:
- Bachelor’s degree (or equivalent) in communications, business, public relations, or related field
- Certification, diploma, or similar qualification in fundraising
- Proven experience in fundraising (minimum of three-years), preferably within the mental health charity sector
- Strong knowledge of fundraising principles, techniques, and best practices
- Excellent communication and interpersonal skills, including having confidence in public speaking, and paying good attention to detail
- Ability to lead and motivate volunteers
- Ability to build and maintain relationships with diverse stakeholders
- Strong organisational and project management skills
- Customer service-oriented mindset
- Ability to work independently as well as part of a team
- Passion for mental health advocacy and a commitment to making a positive impact
About Community Counselling:
The charity was established in 2013. It provides free therapeutic interventions such as counselling, play and creative art therapy, and EMDR (trauma) treatment to vulnerable people living in North Yorkshire, including children who have been the victim of crime. The clinical team consists of over 30 part-time practitioners, being a mixture of staff, volunteers (including trainees) and sessional workers. Last year we helped over 800 people with a wide range of mental health issues.
Employee benefits include enrolment in the staff pension scheme [employer contribution is 4%] after 3-months and access to the Employee Assistance Programme. The role will require some attendance at the Malton office, which benefits from excellent transport links - the office is at the station, is opposite the bus station, plus there is free onsite parking.
Closing Date for applications: 12pm Tuesday, 7th May 2024
To relieve the mental suffering and distress of persons in need in North Yorkshire by providing counselling and other therapeutic interventions
The client requests no contact from agencies or media sales.
Who we are:
The National Autistic Society is here to transform lives, change attitudes and create a society that works for autistic people.
We transform lives by providing support, information and practical advice for the 700,000 autistic adults and children in the UK, as well as their three million family members and carers. Since 1962, autistic people have turned to us at key moments or challenging times in their lives, be it getting a diagnosis, going to school or finding work.
The Autism Know How department, which this role sits within, supports organisations across sectors to improve both understanding and practice for professionals and employees in order to help to transform the lives of autistic people and families. We do this through diagnostic services, training, accreditation, consultancy and conferences.
What we can offer you:
- Auto-enrolled Pension Scheme
- 25 days annual leave plus bank holidays
- Excellent induction, training and development programme including training about autism and opportunities to attend our conferences
- Online staff discount scheme for a range of benefits such as cycle to work scheme, season ticket loan & shopping discounts for places such as Asda, Tesco, Sainsburys, Halfords, Nike, Apple and loads more!
- Healthcare Cash Plan
- Life Assurance at 2 x base salary
- A portfolio of fantastic new salary sacrifices benefits and other flexible benefits private health, dental insurance, car salary sacrifice scheme, activity pass, holiday trading, enhanced pension & salary deduct loans (eligibility criteria may apply)
- Access to a 24-hour Employee Assistance Programme & counselling programme
- Free access to the Headspace App – a global leader in mindfulness and you can enrol up to three friends or family members for free!
Who we are looking for:
A Permanent Customer Relations and Sales Officer to work as part of a centralised sales team, which leads all Autism Know How sales, logistic and customer support enquiries.
Managing all aspects of the customer sales journey, this role will lead and deliver an effective, timely and professional customer journey and experience, maximising income potential and repeat business to ensure performance against team sales targets and to enable the society to continue to improve its offering for autistic people.
This role will work closely with colleagues across Autism Know How, Marketing, CRM and Business Development departments, and other relevant NAS teams where required.
This role will also deliver general administration and data processing as required.
To view the job description, please click here.
Where you will be working:
Home based, with occasional travel when required.
How to apply:
- To apply for this role please click the Apply button below
- When providing a supporting statement, please refer to the job description and person specification and include any information that shows your suitability for the role.
We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
For some roles, successful applicants will be required to complete the relevant safeguarding checks which will include additional references and criminal background checks.
Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from those with a diagnosis of autism.
The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services and as such expects all staff and volunteers to share this commitment. Successful applicants will be required to complete the relevant safeguarding checks.
We are an equal opportunities employer.
About Black Thrive
Black Thrive Global (BTG) evolved from the work of the Black Thrive Lambeth (BTL) Partnership, which was established in 2016. We exist to address the inequalities that negatively impact the mental health and wellbeing of Black people so that the thriving of Black communities is the norm.
Our guiding principle is that Black communities should be at the forefront of reimagining, redefining, and co-creating a society where systemic racism and other oppressive systems have been dismantled so that they have fulfilling lives. We have two priorities – building a Black Thrive Research Institute and embedding race equity in systems change.
We have grown rapidly since 2021 and so still have a start-up culture and often deal with competing priorities at a fast pace.
The aim of Black Queer & Thriving is to explore the health and wellbeing needs of Black LGBTQ+ people in Lambeth and Southwark, develop community research that details these needs with the Working Group and use the outcome to influence local policy and infrastructure.
The purpose of this role is to support the Black Queer & Thriving workstream with the main priorities being:
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Providing administrative support to the development of the Black LGBTQ+ Working Group, including organising meetings and minute taking;
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Supporting relationship management with Lambeth and Southwark’s Black LGBTQ+ community; and
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Leading on a community research project exploring the health and wellbeing experiences of Black LGBTQ+ people in Lambeth and Southwark.
The list below is not an exhaustive list of duties, due to the dynamic nature of the work occurring at Black Thrive we are looking for someone who is willing to adapt to our responsive workstreams, and who can be agile in the performance of different tasks.
Duties and responsibilities
1. Support the project’s engagement and involvement with Lambeth and Southwark’s Black LGBTQ+ communities, particularly young people.
2. Lead on designing and maintaining databases to support the network mapping of stakeholders and ensure relationship management of key stakeholders.
3. Leading on a community research project with the Working Group and participate in and support other research, evaluation and learning activities.
4. Keep abreast of various projects, initiatives and coalitions locally, regionally and nationally, as well as emerging legislation policy and practice related to the workstream.
5. Support the Programme & Partnership Manager with project management and reporting arrangements relating to the achievement of objectives and milestones.
6. Organise meeting and events and manage the associated administration such as room bookings, preparing and distribution of agendas, minute taking and action tracking.
7. Support the development of the Black LGBTQ+ Working Group, including recruitment, organising meetings and minutes.
8. Produce and deliver presentations, reports and other materials relevant to the role.
9. Lead on producing content for internal and external blog posts and digital content across our communication channels to ensure effective communication of Black Thrive’s employment work to relevant audiences.
10. Put in place appropriate project and financial management arrangements to ensure the achievement of objectives and milestones relating to the Communities workstream.
11. Ensure compliance with legislation and policies relevant to the job role, including equality, safeguarding, health and safety, data protection and financial probity.
12. Spend up to 10% of time supporting corporate business, such as strategy and administration.
13. Occasionally work at weekends and in the evenings when required.
The client requests no contact from agencies or media sales.
VCSE Research & Insight Worker
NJC Scale Point 23: £32,076 FTE, actual for 22.5hrs £19,245.60
22.5 hours per week
Fixed Term
Eccles, Salford
In October 2022 Salford City Council commissioned Salford CVS to undertake research into the strengths of the Voluntary, Community and Social Enterprise (VCSE) sector as part of their Joint Needs and Strengths Assessment.
Every three years since 2008, Salford CVS leads on State of the VCSE Sector research in Salford and also across Greater Manchester. Working with other local infrastructure organisations, we aim to provide a comprehensive overview of the VCSE sector. Our last research report was published in 2021 and we have started planning for the research to be conducted this year.
In August 2023 we further developed our VCSE sector research and insight work with the commencement of our Salford 99 longitudinal study. This research project is designed to understand the issues affecting the VCSE sector in Salford and aims to track 99 VCSE organisations every six months for a three-year period, so that we gain ‘live’ insight in between our three-yearly State of the VCSE sector large research project. Alongside this work we conduct a Pulse Check survey with a variety of VCSE organisations to get a snapshot of what is changing for them each quarter.
This exciting VCS Research and Insight role involves a combination of VCSE engagement and insight work across Salford.
We are looking for someone who:
- Has experience of research, data collection, analysis and excellent report-writing skills
- Will enjoy working in a fast-paced environment within a team of dedicated, friendly people who believe in making a difference
- Has fantastic organisational skills – able to multitask and work effectively in a busy team environment
- Is able to effectively engage with a wide range of VCSE groups and organisations
- Understands the importance of confidentiality - as you will be involved in conversations on sensitive and confidential topics
- Enjoys working with a diverse range of people from a wide variety of backgrounds and organisations
- Is passionate about the voluntary, community and social enterprise sector
If that sounds like you – then we want to hear from you!
The Benefits of Working for Salford CVS
- 28 days’ holiday - rising to 30 days (after five years), plus Bank Holidays (pro rata for part-time)
- Paid sick leave – subject to terms and conditions of service
- A compassionate approach to dependants leave and compassionate leave - to help deal with life’s unforeseen circumstances
- Pension scheme - with 7% employer contribution (and 1% mandatory employee contribution)
- Cycle to Work Scheme
- Membership of the Hospital Saturday Fund via an employer subsidised scheme (optional and non-contractual)
- RHS family membership (optional and non-contractual)
- Development opportunities - we support and encourage our staff to progress in their careers (including formal training)
- A supportive working culture
Closing date: Friday 24th May 2024 at 12 noon
Interview date: Friday 7th June 2024
We reserve the right to review applications before the closing date should we get sufficient applications.
Please note late applications will not be accepted.
You will provide support to our Cost-of-Living Crisis Clinic Consultant to co-ordinate the efficient service delivery of our busy Cost-of-Living Crisis Clinics, used by clients who need assistance to make successful applications for: welfare benefits; social housing; lower utility and broadband tariffs; and crisis and general grants. You will work with a wide range of people internally and externally, providing support and supervision to volunteer advisers and helping clients.
You will be a confident communicator who will have the right blend and balance of strong administration skills with excellent interpersonal and customer-facing skills and legal knowledge, working for a charity supporting and enhancing the lives of people in the local community.
This role is central to Westway Trust’s commitment to deliver activities and events to the benefit of the North Kensington community. You will also work from and help to co-ordinate the delivery of our Cost-of-Living Crisis Clinic at our outreach site, St Luke’s Community Centre, EC1V.
Key responsibilities of the role include but not limited to:
General Duties
- Being the initial point of contact; receiving calls and emails from clients and referring agencies, , and booking client appointments in an efficient and timely manner
- Setting up and clearing away after Cost-of-Living Crisis Clinic sessions, (currently, Tuesdays, at St Luke’s Community Centre, 90 Central Street, Islington, EC1, and Wednesdays at Westway Trust, 1 Thorpe Close, Ladbroke Grove, W10). Sessions start at 9.00am and finish around 1.00pm
- Meeting, greeting and orienting (showing where the facilities are and H&S guidance) clients and volunteers
- Triaging clients on to our database and referring clients who are out of scope to other relevant organisations
- Assisting clients to complete online and paper forms both face-to-face and remotely
- Liaising in a positive manner with our stakeholders, eg. clients, other teams within Westway Trust, our funder, a City Law firm, and our hosts, Westway Trust and St Luke’s Community Centre
- Responsibility for monitoring our work, completing simple reports, writing case studies, making sure volunteers complete their data entry after advising clients, and running case management statistics using AdvicePro, our case management system) (training on AdvicePro will be provided)
- Recruiting, inducting, training and supervising volunteers both corporate (from the City) and lay (students and local residents)
- Casework; writing up case notes about clients helped
- Attending relevant meetings and training and keeping resources up-to-date
- General administration including: photocopying, scanning and record keeping, and coordinating the general day-to-day activities of the Cost-of-Living Crisis Clinics
- Effectively contributing to make our Cost-of-Living Crisis Clinics high performing in line with the values of Westway Trust
Appeals & Representation Duties
Responsibility for our legal appeals representation service, including:
- Triaging clients, including reading appellant’s hearing bundles to assess the merits of their case
- Case management of appellants’' appeal cases, (ie, smooth management of appellants' cases from inception to post-hearing)
- Attending hearings
- Guiding and case managing lawyers/law students on applications for leave to appeal/set aside to the Upper Tribunal/Judiciary, (from the Lower Tribunal). Full training will be given
Qualifications: You will have or be working towards a law degree or equivalent.
Knowledge and Experience:
- A good understanding of the law in any jurisdiction
- Experience of providing an efficient, customer focused service, with a personable and collaborative approach and ability to provide, develop and maintaining friendly positive relationships with customers, staff, volunteers and other stakeholders
- Good time management and organisational skills
- Excellent administrative skills
- High level of IT skills. Experience of using Microsoft Word, Excel and PowerPoint and database software (we use AdvicePro)
Personal Skills:
- Good people management/awareness skills
- Good communication and presentation skills, orally and in writing.
- Ability to work independently and on own initiative with minimum supervision
- Ability to work as part of a team in a multi-cultural and diverse environment
- An inquisitive mind and good problem solver
- Interest in civil law
- Good memory and research skills
- Demonstrable understanding and commitment to equality, diversity and inclusion
Connections to/understanding of North Kensington or the surrounding area is highly desirable
We exist to work together with the local community to enable North Kensington to thrive.
The client requests no contact from agencies or media sales.