About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
Crisis is committed to ensuring that people with lived experience of homelessness are involved in developing and delivering our services. 

About the role
Crisis Skylight Coventry (CSC) is 1 of 11 Skylight Centres across the UK, delivering Crisis’s Client Services directly to local communities. Crisis Skylights are currently in a period of operational change. Following the publication of ‘Everybody In’ Crisis is committed to making sure that the plan to Ending Homelessness becomes a reality. The 5-year strategy (2018-2023) reflects a change of emphasis: from growing the capacity of our services to maximising the impact of what we do to ensure that all aspects of our work move us in the direction set out by the plan.  

CSC Director role leads Crisis Skylight Coventry team in driving the changes.
The change approaches aim to contribute to Crisis’s wider strategy to End Homelessness whilst ensuring the following objectives are achieved; 
•  Provide a more focused planned service offer for members 
•  Improve the member experience when engaging with Crisis and particularly Client Services 
•  End homelessness for more people 

About you
To be successful in this role you will have experience at a senior level in relevant sectors e.g. homelessness, adult social care, education, training and employment. You will have experience of managing and leading change within an operational team; understanding the demands of implementing the change whilst maintaining a quality operational service. Driving service innovation through a value based approach will be a key part of your skillset. 

An understanding of a service which takes a person-centred approach, offering coaching and mentoring, learning support and/or personal development training, ideally working to matrix standards. You will demonstrate knowledge of issues affecting homeless or vulnerably housed individuals which could include mental illness, addiction, the benefit system and housing. Being committed to empowering homeless and vulnerably housed individuals is essential to this role.

Benefits
As a member of the team you will have access to a wide range of employee benefits including:
•  Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy 
•  Mandatory pension scheme, with an employer contribution of 8% (subject to annual increase) 
•  25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How to apply
If this sound likes the opportunity for you, please apply online. 

Closing date: Sunday 4th October 2020 (at 23:59)

At Crisis we value diversity, promote equality, challenge discrimination, and we encourage and welcome applications from people of all backgrounds. If you need to request an application in an alternative format, please contact the Recruitment Team, contact details can be found on our website.