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Black Thrive Global
Multiple Locations
£42,000 - £45,000 per year
Seeking an all-rounder who is committed to race equity to oversee our governance, finance, HR, IT, and facilities management functions.
The Royal Grammar School Newcastle upon Tyne
Newcastle upon Tyne
£30,000 - £35,000 per year
The Connection at St. Martin-in-the-Fields
Multiple Locations
£45,594 - £50,558 per year
Page 1 of 1
Ealing, Greater London
£25,000 pro-rata (inclusive of OLW Allowance) for 28 hours per week.
Contract, 12 month contract, Part-time
Job description


In December 2019 Ealing Council took the decision to hand over a number of branch libraries to community-based organisations. Ealing and Hounslow Community Voluntary Service (CVS) put in a successful bid for the management of the new West Ealing Community Library, which will open its doors in July 2021.

Ealing and Hounslow CVS is a registered local charity that has been supporting the voluntary and community sector (VCS) groups in Ealing for over 30 years and Hounslow groups since 2012. We incorporate Ealing and Hounslow Volunteer Centres and run a wide variety of projects including community and volunteering development and provision of training to local voluntary groups. 

We aim to develop the new Library as a thriving community centre where people can go when they need information and advice. We will be based in part of the Library building, and aim to build on the links between advice and library services to develop a vibrant community hub, as well as an outstanding library.

We are looking to appoint a Facilities and Service Delivery Manager to help turn this vision into a reality.

Key objectives for this role will be to:

  • Promote a range of volunteering opportunities within the Library, engage new volunteers and create a positive working environment where volunteering is fun, purposeful and rewarding.
  • Develop strategies for supporting, developing and retaining library volunteers.
  • Help us make West Ealing Community Library a thriving local community centre.
  • Actively engage, support and empower local people to address the issues that are most important to them by drawing on their local knowledge, common interests, skills, ideas and shared experiences in order to develop and implement sustainable local solutions.
  • Work closely with the community, project partners and volunteers to help deliver a successful Community Managed Library and build a positive new environment in which community involvement and volunteering is at the heart of successful service delivery.

PayScale:  £25,000 pro-rata  (inclusive of OLW Allowance) for 28 hours per week.


  • Operational leadership and management of all matters relating to the accommodation of the Library.
  •  Promoting and maintaining a healthy and safe working environment, implementing the  Health and Safety policy.
  • Managing security systems.
  • Procurement and maintenance of all non-IT equipment and furniture.
  • Acting as Fire Liaison Officer.
  • Playing a key role in the development of Library strategy and operations.
  • Overall facilities management. 


Contributing to the development of the Library’s space management strategy.

  • Developing an operational plan for Library Facilities & Estates, ensuring delivery of objectives, reporting to the CEO.
  • Actively communicating and collaborating with colleagues (internal and external) to achieve shared aims.
  • Co-ordinating Library planning as it relates to buildings, including the maintenance of an accommodation schedule and associated statistics.
  • Planning and managing projects, including the day-to-day coordination of building projects.
  • Making arrangements for the planned and reactive maintenance of Library and services, including liaison with external contractors.
  • Management of the Library’s security systems, including alarm systems, keys and CCTV, and the reporting and monitoring of incidents.
  • Selection, procurement and maintenance of all furniture, non-IT equipment, telephones and alarm systems, including maintenance contracts and the provision of an equipment inventory.
  • Planning, organising and supervising the movement of equipment
  • Ensuring the insurance of the Library’s buildings and contents.
  • Monitoring the cleaning of the Library.
  • Ensuring implementation of health and safety legislation within the Library, chairing the H&S working group, promoting staff awareness of health and safety issues, developing resources, providing guidance, and delivering or arranging for appropriate training.
  • Seeking, analysing and utilising feedback to inform planning and services.
  • Participating in appropriate committees and working groups
  • To provide supervision and ongoing training and support to individual volunteers at West Ealing library and develop successful strategies for the retention of existing volunteers.
  • Ensure that volunteer rotas are well managed so that the Library has a sufficient workforce, coordinating day to a day volunteer activity, managing the events programme and dealing with any operational matters.
  • Work closely with the LB Ealing Library Service to ensure that West Ealing Community Library maintains the required standard of library resource. Ensure that operational and administrative procedures are in place to run the library efficiently and in line with agreed standards, including unlocking and locking the building, and liaising with partners, Take due care of your health and safety and that of others in the working environment.
  • Developing policies to govern the use of the building and to protect the safety of its users.
  • Managing the relationship with office tenants and any clients hiring the space.
  • Set up and manage a room booking system.
  • Site maintenance and management:Fire Health and Safety. Maintaining landscaping and planters. Security.
  • Building maintenance; managing Repairs, Cyclical/preventative planned maintenance, e.g - heating and boiler, internal/external decoration, electrics, gas equipment and boiler, carpets and flooring, fixtures and fittings.
  • Undertake any other duties as may be reasonably required and are within the scope, spirit and purpose of the job


  • Assist in producing briefings, information, and web material.
  • Assist in producing monitoring and evaluation information
  • Assist in developing and organising events
  • Represent Ealing & Hounslow CVS at meetings and events relevant to your project.
  • Undertake other related project duties as may be required


  • To ensure that Equal Opportunities and all other EHCVS organisational policies are actively implemented and adhered to in all areas of your work.
  • To work with EHCVS staff and volunteers towards the effective achievement of the organisation’s objectives.
  • To ensure all volunteers working with you are given appropriate induction and to provide information and support for all volunteers working for EHCVS


The postholder will be employed by Ealing & Hounslow CVS and supervised and managed by the Volunteering & Community Development Manager. The postholder will participate in monthly supervision with their line manager as well as a weekly team meeting and organisation-wide staff meetings. An individual induction and training plan will be agreed on.


The postholder will be employed for 28 hours per week. The post is offered at a salary of £25,000.

The postholder will be entitled to 25 days annual leave pro rata in addition to bank holidays. A flexible hours scheme will operate (subject to the demands of the service) and the postholder will be expected to attend occasional evening and weekend meetings. Time off instead of additional hours will be offered for any additional hours worked.

The postholder will be employed on a 12-month fixed-term contract.

The post is subject to a three-month probationary period. EHCVS offers staff access to a stakeholder pension scheme with up to 3% matching employer contribution following successful completion of the probationary period.



  • Certificate level NEBOSH qualification or equivalent occupational health & safety qualification.
  • Substantial relevant experience of facilities management in a multi-function organisation.
  • Experience in project management.
  • Excellent IT skills, including the ability to use e-mail, database, spreadsheet and word processing packages, and collaborative tools such as SharePoint.
  • Numerate and confident in data manipulation and analysis.
  • Excellent communication skills, including report writing, production of training materials and guidelines, and presentations.
  • Evidence of successful co-operative working, negotiating and influencing to achieve results.
  • Ability to lead projects and achieve results without direct line management responsibility.
  • Experience in budget and financial management, able to understand and interpret financial information and to set, monitor and review budgetary targets.
  • Understanding of and commitment to excellent customer service.
  • Experience of direct and proactive contribution to the development of policy and/or innovative working practices.
  • Creative approach to problem-solving, using initiative and collaborating with others to resolve issues.
  • Confidence and ability to represent the Library professionally.
  • Self-managing and able to work under pressure, prioritise, schedule and balance workloads to meet deadlines.
  • Ability and willingness to demonstrate personal motivation towards the job and the Library, and to modify own working practices in line with trends, developments and changing priorities.
  • Confidence and ability to motivate, lead and develop a staff of a mixed range of skills and experience.
  • Understanding of and commitment to best practice in staff management Work flexible hours


  • Membership of an appropriate professional organisation eg. BIFM/IWFM.
  • Training in a formalised project management methodology.
  • Experience of managing or supervising staff and volunteers.


Application deadline: 17.00 (GMT), Friday 2 July 2021

Interviews will take place during the week beginning Monday 12 July 2021 (please note that due to COVID-19, all interviews for this position will be carried out online unless otherwise advised)

To apply, please email the completed application form and a supporting statement no longer than 1000 words) explaining why you want the role and how you meet the specification

Please also include two professional references. References will only be contacted if an offer has been made

We can only give feedback to candidates who are shortlisted


Applicants must be eligible to work in the United Kingdom (UK) and provide information regarding the basis of their right to work in the UK with their application

Additional documents
Application form (.doc)
Job Description and Person Spec (.docx)
Equal Opportunity Form (.docx)
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Starting Address
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More about Ealing and Hounslow Community Voluntary Service
Ealing and Hounslow Community Voluntary Service

Ealing and Hounslow Community Voluntary Service (EHCVS) is a registered local charity and has been supporting voluntary and community sect... Read more

Posted on: 01 June 2021
Closing date: 01 July 2021
Tags: Operations

The client requests no contact from agencies or media sales.

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