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We are seeking to recruit a Service Support Worker to join our multi-disciplinary team supporting young people aged 11–25 with their mental health and emotional wellbeing. This role will enhance our team by providing reception duties and administration and support related to our service areas
Key Responsibilities
- Provide welcoming front of house services for young people, professionals and members of the public
- Provide administration support to the CEO, Operations Manager and our specific service areas
- Undertake duties to help ensure the smooth running of the organisation
- Provide services at times suitable for young people.
- Predominantly requiring the postholder to be based on site, but may involve some remote work if appointed to a fulltime role
- Keeping records on our salesforce database
About You
- Helpful, friendly and has a professional approach to dealing with people.
- Comfortable positively promoting our services and able to work appropriately within a diverse organisation with a wide range of people in regard to their racial, cultural, religious beliefs, gender, sexuality and socio-economic backgrounds.
- Motivated, proactive and flexible
- Ability to work independently and collaboratively within multi-agency teams
- Interested in working in a hands-on position in the charitable and voluntary sector
Working with Step Forward
We pride ourselves on providing inclusive, flexible, professional and young people friendly counselling and wellbeing support services. We provide services both in our own purpose built centre and also on an outreach basis in schools and community/ youth settings.
As Step Forward is a small charity our multi-disciplinary team work closely together to provide a holistic support service to young people. We expect all members of the team to take part in activities which help ensure the smooth running of the organisation and help us to reach organisational objectives.
Why Join Us
Work in a small, dedicated organisation making a difference to children and young people’s lives. Join a passionate and reflective team of staff and volunteers who embrace and uphold our organisational ethos and values to ensure we are: Inclusive, Warm, Empowering, Inspirational and Innovative.
Other terms/benefits include:
· 35 hour (FTE) working week
· Generous holiday allowance -28 days per year plus bank holidays (FTE)
· Organisational closure for 3 days between Christmas and new years
· Employer pension contribution of 5%
· Access to enhanced sick leave after probation
· Ongoing learning and development opportunities
· Enhanced maternity/paternity/adoption leave and pay
· Hybrid and remote working potential where organisational requirements allow
How to Apply
Applications should be made directly through our website. Depending on the volume of suitable applications, we reserve the right to close the recruitment process early, so early applications are encouraged.
Registered Charity
11 - 20
To improve the wellbeing and life chances of local young people affected by poverty and disadvantage
The client requests no contact from agencies or media sales.
Thank you!
Overview
Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.
Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.
We are currently recruiting a Programmes Facilitator to work within HMP Channings Wood. Our ideal candidate will have the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs.
We are seeking a committed and dynamic person to support the delivery of substance misuse interventions within a custodial setting. In this role, you will work directly with individuals in prison who are affected by drug and alcohol use, helping them to understand their behaviours, build motivation for change, and engage in structured recovery‑focused programmes.
You will facilitate group sessions, complete assessments, and provide 1:1 support that promotes harm reduction, stabilisation, and long‑term recovery. Working closely with prison staff, healthcare teams, and partner agencies, you will ensure that every individual receives safe, effective, and person‑centred support.
This role is ideal for someone passionate about empowering people to overcome substance misuse challenges, able to build rapport in a fast‑paced environment, and motivated to help improve outcomes and reduce re‑offending.
Where: HMP Channings Wood
Full Time Hours: 37.5 per week
Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
Responsibilities
About the role:
- You will work with service users to initiate recovery from drug and/or alcohol dependence, to enable service users in the prison to build their own recovery capital and to support them to move into long term sustained recovery and social (re)integration.
- To develop and deliver group psychosocial interventions. This involves facilitating Foundations of Rehabilitation programme, in addition to pod working tailored to the needs of the caseload.
- To be creative and innovative so that the post best meets the needs of the service user, promoting access into treatment, and encouraging engagement with underrepresented communities.
- Assess suitability for groups related to risk and special needs, working closely with prison partners to schedule attendance.
About you:
- Sensitivity in working with complex and diverse needs.
- Demonstrate a strong recovery focus and have knowledge of a range of psychosocial interventions.
- Ability to manage change successfully in a way that prioritises the needs of service users.
- Understand the importance of information governance processes and commit to follow and apply all necessary safeguards.
- Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others.
What we will give to you:
- 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- Several benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities
Please read attached Job Description for a more detailed out line of responsibilities and Person Specifications
Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Salary Range (pro rata if part time)
CGL points 23 to 28 (£27,861.26 - £32,002.35)
Closing Date
7/7/2026
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
We believe that having diverse people working as part of our team makes us the organisation that we are.
We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and to make Change Grow Live a great place to work. If you have any feedback on our recruitment processes (good or bad) we’d love to hear from you so that we can make sure they are fair and we attract and recruit the best, most diverse workforce possible.
The safety of vulnerable children, young people and adults is our absolute priority. We will support you in your role to make sure that you are equipped to support the safety of people who use our services and those around them, to the highest standard possible.
Registered Charity
501 - 1000
Our mission is to help people change the direction of their lives, grow as individuals, and live life to its full potential.