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We are seeking to recruit a Service Support Worker to join our multi-disciplinary team supporting young people aged 11–25 with their mental health and emotional wellbeing. This role will enhance our team by providing reception duties and administration and support related to our service areas
Key Responsibilities
- Provide welcoming front of house services for young people, professionals and members of the public
- Provide administration support to the CEO, Operations Manager and our specific service areas
- Undertake duties to help ensure the smooth running of the organisation
- Provide services at times suitable for young people.
- Predominantly requiring the postholder to be based on site, but may involve some remote work if appointed to a fulltime role
- Keeping records on our salesforce database
About You
- Helpful, friendly and has a professional approach to dealing with people.
- Comfortable positively promoting our services and able to work appropriately within a diverse organisation with a wide range of people in regard to their racial, cultural, religious beliefs, gender, sexuality and socio-economic backgrounds.
- Motivated, proactive and flexible
- Ability to work independently and collaboratively within multi-agency teams
- Interested in working in a hands-on position in the charitable and voluntary sector
Working with Step Forward
We pride ourselves on providing inclusive, flexible, professional and young people friendly counselling and wellbeing support services. We provide services both in our own purpose built centre and also on an outreach basis in schools and community/ youth settings.
As Step Forward is a small charity our multi-disciplinary team work closely together to provide a holistic support service to young people. We expect all members of the team to take part in activities which help ensure the smooth running of the organisation and help us to reach organisational objectives.
Why Join Us
Work in a small, dedicated organisation making a difference to children and young people’s lives. Join a passionate and reflective team of staff and volunteers who embrace and uphold our organisational ethos and values to ensure we are: Inclusive, Warm, Empowering, Inspirational and Innovative.
Other terms/benefits include:
· 35 hour (FTE) working week
· Generous holiday allowance -28 days per year plus bank holidays (FTE)
· Organisational closure for 3 days between Christmas and new years
· Employer pension contribution of 5%
· Access to enhanced sick leave after probation
· Ongoing learning and development opportunities
· Enhanced maternity/paternity/adoption leave and pay
· Hybrid and remote working potential where organisational requirements allow
How to Apply
Applications should be made directly through our website. Depending on the volume of suitable applications, we reserve the right to close the recruitment process early, so early applications are encouraged.
To improve the wellbeing and life chances of local young people affected by poverty and disadvantage
The client requests no contact from agencies or media sales.
Air Ambulances UK
Air Ambulances UK (AAUK) is the national charity supporting the lifesaving work of the UK’s air ambulance charities, enabling them to save even more lives every day.
Purpose of Post
The Policy and Public Affairs Officer will play a key role in supporting the development and delivery of AAUK’s policy and public affairs strategy, aligned with its manifesto.
The role will support engagement with Government, Parliament, and key stakeholders, contribute to policy development and analysis, and help coordinate AAUK’s public affairs activity, including APPG engagement, parliamentary events, and sector-wide influencing work.
The postholder will ensure that AAUK’s policy positions are evidence-based, clear, and impactful.
Key Responsibilities
Policy Development and Analysis
- Support the development of AAUK policy positions across health, emergency services transport, aviation, infrastructure, and other related policy areas supporting AAUK’s manifesto.
- Monitor Government consultations, legislation, and policy developments, producing clear briefings and summaries.
- Contribute to policy papers, consultation responses, briefings, reports, and parliamentary materials.
- Gather insights from stakeholders to inform policy development.
- Support horizon scanning and identification of policy risks and opportunities.
Public Affairs and Parliamentary Engagement
- Support engagement with MPs, Peers, Special Advisers, Civil Servants, and regulatory bodies.
- Assist in the coordination and delivery of the All-Party Parliamentary Group (APPG) for Air Ambulances, including meetings and secretariat support.
- Support planning and delivery of parliamentary events, receptions, roundtables, and stakeholder meetings.
- Track parliamentary activity relevant to AAUK priorities (debates, questions, committees, inquiries).
- Build and maintain effective relationships with key stakeholders across Westminster and devolved governments.
Stakeholder Engagement and Communications
- Work closely with the UK's air ambulance charities to align messaging and policy priorities.
- Prepare briefing materials for internal and external stakeholders.
- Liaise with communications and fundraising colleagues to ensure consistent and accessible policy messaging.
- Support campaigns and influencing activity across priority policy areas.
- Maintain accurate stakeholder engagement records and tracking systems.
Research and Intelligence
- Conduct research into relevant policy, legislative, and sector developments.
- Monitor political and media developments, providing timely updates and insights.
- Contribute to evidence gathering and analysis to support policy positions.
- Support evaluation of policy and public affairs activity.
Other Responsibilities
- Represent AAUK professionally in internal and external meetings where required.
- Support AAUK’s vision, values, and strategic priorities.
- Undertake any other duties reasonably required to support the organisation.
- Promote equality, diversity, and inclusion in all areas of work.
- Comply with relevant legal and regulatory requirements, including GDPR and Charity Commission guidance.
Essential Skills & Experience
- Experience in policy, public affairs, stakeholder engagement, communications, or a related field.
- Experience producing policy briefings, reports, consultation responses, campaigns, or stakeholder materials.
- Experience engaging with stakeholders such as MPs, civil servants, regulators, sector bodies, or partner organisations.
- Strong written communication, research, and analytical skills.
- Ability to manage multiple priorities and work to deadlines.
- Ability to build effective working relationships across a range of stakeholders.
- Strong organisational skills and attention to detail.
- Understanding of the UK political system, Parliament, and Government processes.
- Ability to work independently and collaboratively within a small team.
- Proficient in Microsoft Office and maintaining accurate stakeholder records.
Desirable Skills & Experience
- Experience supporting parliamentary engagement activity or an APPG.
- Experience delivering events, receptions, or stakeholder roundtables.
- Experience within health, emergency services, aviation, transport, or infrastructure policy.
- Experience using CRM or stakeholder management systems.
- Knowledge of the third sector or the wider emergency healthcare environment.
- Awareness of how influencing, campaigning, and lobbying activity is delivered in practice.
Key Attributes
- Politically aware with sound judgement and discretion.
- Proactive, resilient, and self-motivated.
- Collaborative and flexible approach to work.
- High professional standards and attention to detail.
- Commitment to equality, diversity, and inclusion.
- Interest in policy development and system change.
Other Requirements
- Ability to work remotely while maintaining confidentiality.
- Willingness to travel across the UK, including London/Westminster.
- Full UK driving licence and access to a vehicle (desirable).
Benefits
- 36 days annual leave (including Bank Holidays FTE).
- Employee Assistance Programme.
- Access to Blue Light Card and Blue Light Events.
- Pension contributions.
- Training and development opportunities.
- Life Assurance policy cover.
- Development opportunities.
Commitment to Diversity & Inclusion
AAUK is committed to diversity and equality of opportunity in all aspects of our work. We actively encourage applications from under-represented groups and are committed to building an inclusive workplace.
Application Process
Applications should be submitted via CV and covering letter. Your covering letter should clearly demonstrate how your experience meets the requirements of the role.
Deadline for applications: 12 June 2026.
Shortlisted candidates will be invited to interview w/c 22 June 2026.
This is a fixed-term role, reviewed during the contract period. Future decisions on medium- and longer-term resourcing will form part of our organisational strategy and financial planning.
We are the national charity supporting the lifesaving work of the UK’s air ambulance charities, enabling them to save even more lives every day
The client requests no contact from agencies or media sales.