Base manager jobs

Membership & Services Administrator 

Salary: £26,031 per annum to £27,349 per annum (plus up to £4,677 regional weighting allowance) – based on scale point 16 – 18 on AUK’s pay scale 

Location: Predominantly Home-based with a need to work from the London office on an ad-hoc basis. 

Hours: Permanent / Full Time (Mon-Fri) – 35 hours per week.

Due to the nature of the role there is a requirement to work core hours of 9am – 5pm (or as agreed at interview) 

Interview: w/c 30th June 2025 

Benefits include: 20 days annual leave (increasing annual to a maximum of 25 days), 3 days Christmas/New Year leave, home working allowance

About Us: 

AdviceUK is a small, growing charity working to improve the lives of people in need of advice through the support it gives to its members. 

We currently have over 700 members, who have supported 1.7m people with free advice on a diverse range of issues including debt, benefits, housing and immigration problems. 

This is an exciting time to join us, in 2024 we launched our new 3 year strategy to develop our services to members and increase organisation capacity. 

As part of our continued growth, we are seeking a Membership & Services Administrator to join our team. 

Key responsibilities include: 

• Processing Membership applications via SharePoint. 

• Mailbox management. 

• Generating reports via Salesforce (CRM) and accurate data entry. 

• Handling customer enquiries from a range of stakeholders. 

• Responding to "contact us" forms and leads. 

• Setting up member-forums and events, logging attendees, updating agenda and co-hosting. 

• Supporting Membership officers and Manager with membership renewals. 

We are looking for an experienced Administrator with the following attributes and experience: 

• Membership Administration (desirable) 

• Experience using Salesforce CRM (desirable) 

• Detail orientated and highly organised 

• Self-motivated with ability to work with autonomy 

• Happy to work mostly from home 

• Well-honed customer service and/or membership-care experience. 

Posted on: 06 June 2025 

Closing Date: 9am 24th June 2025 

Join Portraits of Recovery (PORe) as Deputy Director and Drive Change Through Art

Portraits of Recovery (PORe) is a pioneering visual arts charity based in Manchester and is the UK’s only visual arts charity inspiring and supporting people affected by and in recovery from substance use. Dedicated to fostering inclusion and systemic change for individuals and communities in recovery from substance use.

Through the transformative power of contemporary visual art, we collaborate with leading artists and Recoverists to challenge stigma, open new conversations about addiction and recovery, and empower marginalised communities. As the UK’s only contemporary visual arts organisation working within this field, we are committed to ensuring that recovery is recognised as a health, social, and cultural issue, driving change through creativity and engagement.

As Deputy Director, you will play a critical leadership role in shaping PORe’s future, ensuring our long-term sustainability, and driving impactful organisational development. You will work closely with the Director & CEO to enhance our operations, administration, and financial management while leading a small team to support the delivery of our Business Plan. This position offers a unique opportunity to shape strategic business processes, contribute to PORe’s artistic programming, and play an integral role in our fundraising efforts. If you’re passionate about cultural activism and believe in the power of art to change lives, we invite you to be part of this transformative movement.

You’ll be looking after a small team, and the administrative, and financial aspects of the organisation. You’ll also be inputting into funding bids, helping with data collection, and coming up with creative commercial opportunities to help us grow. As a new company, this role would be perfect for someone ambitious, looking to help shape and grow our organisation even further.

Key Responsibilities:

• Support the Director & CEO in strategic, financial, and organisational development.
• Play a senior leadership role, overseeing operations, administration, financial processes, and governance.
• Manage and support a small team to effectively deliver PORe’s Business Plan.
• Ensure efficient business activities, including HR and data collection processes.
• Oversee financial management, including budget control, reporting, and compliance.
• Support delivery of public programming and contribute to project development.
• Collaborate on fundraising initiatives, including bid writing.
• Represent PORe in meetings with funders, stakeholders, and key partners.
• Manage organisational governance, including trustee meetings and board development.
• Lead risk management, policy updates, safeguarding, health & safety, and diversity initiatives.
• Oversee IT systems, digital security, and business continuity planning.
• Drive internal communication, staff recruitment, training, and performance reviews.
• Ensure compliance with charity and company law, funding agreements, and legal obligations.

At PORe, we value diversity and inclusivity. We actively encourage applications from individuals of all backgrounds, including those with lived experience of recovery. If you meet even half of the requirements, we strongly encourage you to apply. Your unique perspective and skills could contribute significantly to our mission.

We are committed to promoting equality, diversity, and inclusion in our recruitment process. We seek to build a team that reflects the communities we serve, ensuring a welcoming and supportive environment for all. Applications will be reviewed on an ongoing basis, and we encourage early submissions. Join us in shaping a future where art and recovery intersect to create lasting impact.

This version aligns with PORe’s advocacy-driven tone while ensuring clarity and inclusivity in the job advert. Let me know if you’d like any adjustments!

Application deadline: Friday 20 June 

Interview notification: Friday 27 June 

Planned interview date: Tuesday 7 July 

Planned start date (subject to satisfactory references): TBC 

About the role:

We have two roles available for Day Concierges to join our team at Single Homeless Project. 

As a Day Concierge, you will be at the heart of this mission, providing essential support for the day-to-day operations of the service. In this role, you will be the first point of contact for clients, stakeholders, and contractors, ensuring seamless communication and service delivery. Your work will directly contribute to creating a welcoming, supportive environment that enables clients to feel heard and respected as they navigate their journey towards independence.

This position offers a fantastic opportunity for anyone looking to grow their career in the charity and homelessness sector, with ample opportunities for personal development and progression within the organisation. No prior experience in the sector is required, as on the job training and support will be provided by an experienced team, allowing you to develop valuable skills and make a meaningful impact in the lives of those we serve.

Wandsworth:

Joining our team in Wandsworth, you'll play a key role in creating a safe, welcoming and supportive environment for people rebuilding their lives in our accommodation service is. The service offers accommodation with tailored support to help individuals work towards greater independence. The service plays a crucial role in empowering clients to take steps toward a more stable and self-sufficient future.

The working rota for this role is 25 hours per week 8am - 4:45pm Wednesday, Thursday and Friday.

Westminster:

Joining our team in Westminster, the role is key in ensuring that everyone feels welcome and included in the service creating a safe, welcoming and supportive environment for our clients. The Kean Street hub is located in Aldwych and supports clients with high supported needs, with two low supported accommodation services in Oxford Circus. 

The working rota for this role is 37.5 hours per week 8am - 4pm Monday to Friday.

About you:

• Have strong customer service skills.
• Have a genuine interest for working with people with multiple disadvantages.
• Are reflective and can respond positively to challenges.
• Adaptive work approach to fit around the various needs of the people we work with.
• A basic understanding of basic repairs and maintenance.
• Have a flexible and resilient approach to their work.
• Is creative and innovative in the way they think and equally apply those qualities to their working practices.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 30th May at midnight

Interview date: Wednesday 25th June online via Microsoft Teams

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

For over 50 years, Age UK York has been here to support local older people, and those around them. We are looking for a new leader to join our team and help us realise our strategy and ensure we continue to make a difference tomorrow and beyond.

We are delighted to be introducing the exciting new role of Deputy Chief Executive at Age UK York as we implement and work to realise our new strategy. It comes at a time our local York based charity is needed as much as ever in supporting Older People in tackling the daily challenges increasingly faced by us all as we age and realising the opportunities too in preparing for and enjoying later life.

As Deputy CEO you will work closely with our Chief Executive Officer (CEO), deputising for them where necessary, and will have responsibilities across the breadth of our charity including leadership, input to strategy development and its implementation, ensuring operational effectiveness, implementation of income generation initiatives, and effective collaboration with internal and external stakeholders. You will also be part of our Senior Leadership Team and working with our Board of Trustees.

You will be responsible for leading our range of community focussed services which together make a vital difference to the lives of thousands of older people in York each year as part of realising our vision and our role in tackling the challenges faced by too many older people, and those around them, each day across York.

Whether it is campaigning to ensure older people’s voices are heard, delivering care to someone in their own home, or making sure a loved pet is cared for while their owner is in hospital, at Age UK York we always start with the unique rights, aspirations, strengths and person led needs of the person themselves. Our Deputy CEO will play a pivotal and valued role in driving forward our shared goals and our commitments into the future.

Key Responsibilities:

We are looking for a thoughtful, positive and responsive leader who is as ambitious as we are at strengthening our charity and the difference we can together make in supporting older people  and communities.

We recognise this is a broad-ranging role, and you may not have experienced all aspects of it before, but if you:

• Have experience in providing leadership within an organisation and an eye for detail in strengthening working practices.
• Have a track record of building and maintained successful partnerships;
• Are experienced in leading teams in successfully delivering person-led services;
• Can transfer your existing experiences and skills to a new challenge;
• Understand your strengths and weaknesses and proactively build your knowledge and skills.

We would love to hear from you.

We’re looking for someone who is:

• Demonstrates strong leadership and people management skills, with experience of leading and delivering against a strategy and business plans;
• Skilled, including an excellent communicator, in building and maintaining successful relationships across a wide range of stakeholders;
• Successful in leading teams and delivering high quality, responsive and accessible services meeting need and meeting performance requirements;
• Adept in developing agility in an organisation by applying the principles of co-design in evolving working approaches alongside clients and wider stakeholders;
• highly organised, adaptable, and comfortable working in a fast-paced, dynamic environment;
• Strong in attention to detail and inquisitiveness qualities, and able to apply to organisational challenges and opportunities in continually strengthening our organisational practices to help us realise our vision and priorities.

Qualifications, Skills and Experience:

• Excellent communication and presentation skills through a range of methods and across a diverse range of audiences.
• Strong organisational skills with the ability to manage conflicting demands and effectively prioritise and delegate.
• Experience led understanding of working with older people including building on a strengths-based approach and prevention-based services.
• Strong interpersonal skills and personal credibility, with the ability to quickly gain the confidence of and build relationships across stakeholders, including managers, staff, partners and service users.
• Experience of successful contract management including collaboration with stakeholders and delivery to requirements.
• Experience and expertise in supporting effective change management and providing leadership during such periods and uncertainty.
• Experience of working in support of an organisation to streamline operations, enhance efficiency, and drive success.
• Sets high standards for self, team and organisation. Motivates and inspires others to achieve these.
• Decision making – ability to make decisions based on an analysis of data and insights, including financial, performance and needs based data.

Salary and Benefits:

• £44,000 (FTE) per year
• A genuinely friendly and supportive environment
• Generous holidays – 26.5 days plus bank holidays (pro rata for part-time employees). Additional leave – an extra day of long service
• Birthday day off
• Enhanced sick pay after 6 months of service
• Flexible work schedule 
• Potential for funding towards professional qualifications 
• Employee discounts
• Free eye test 
• Free flu jab 
• Free DBS (Disclosure and Barring Service)

How to Apply:

For an informal discussion please contact Simon Holmes.

Application Deadline: Monday 16 June at 10am

Interviews: Applications close on Monday 16 June 2025 at 10am.

Should your application be successful, you will be invited to an initial interview during the week commencing 30 June 2025. Final interviews are likely to take place during the week commencing 7 July 2025.

Equal Opportunity Employer: We are inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

The voluntary sector in the UK achieves amazing impact every day for people, society and our environment but it's not always as good at measuring and communicating that impact. That's where you come in.... 

We are seeking a highly motivated and experienced Impact and Evaluation expert to join our growing team. The role involves managing a portfolio of VCSE clients and providing comprehensive support to their monitoring, evaluation and learning (MEL) needs. The ideal candidate will possess a strong understanding of MEL methodologies, data collection techniques, data analysis, report writing, stakeholder engagement, and a passion for improving social outcomes through evidence-based evaluation.

Charity Fundraising Ltd provides a comprehensive range of fundraising, strategic consultancy and evaluation services to Charities and other not-for-profit organisations. Established in 2000, Project and Programme Evaluation and MEL support has grown to become a core component of our service offer. We work with lots of amazing charities, both local and national, small and large, across the UK, covering themes such as: Homelessness; addiction; youth; community; disability; mental health; minoritised groups; medical conditions; heritage; environment and more.

This is a remote role but candidates must reside in and have the right to work within the United Kingdom. Please note that applications will only be considered where the screening questions are fully completed.

 

Main Duties:                                                               

• Managing a portfolio of VCSE and public sector clients and coordinating projects with colleagues, client staff members and trustees.
• Conducting comprehensive external project and programme evaluations for clients.
• Developing and implementing monitoring and evaluation frameworks at project, programme and  organisational level.
• Develop impact reports that clearly communicate organisational outcomes and impact
• Collaborating with client staff and trustees to understand and address their evaluation needs.
• Analysing and reporting on project outcomes and impacts, utilising data analysis techniques to identify patterns, trends, and insights from evaluation findings.
• Plan and lead M&E workshops and training events with clients.
• Collaborating closely with line managers and colleagues to ensure high-quality service delivery.
• Supporting our fundraising clients to enhance their monitoring and impact reporting systems and processes and using monitoring data to feed into project / programme design and development
• Support clients and colleagues to develop consultation tools and undertake consultation with service users, partners and other stakeholders
• Participating in the promotion of the company’s services, including responding to client enquiries, discussing needs and developing proposals
• Research and identify new business opportunities and work with colleagues to develop
• General administrative duties, including maintaining records in line with our Quality Management System (QMS).
• Other duties as assigned by the line manager.

 

Person Specification:

Essential Qualities / Skills / Experience:

• A successful track record of undertaking voluntary sector project / programme evaluations and developing M&E frameworks.
• Experience of designing and developing monitoring frameworks / tools and undertaking quantitative and qualitative primary research
• Research and analysis skills such as literature review and secondary data analysis
• Ability to chart and visually communicate data and findings in effective and compelling ways
• A team player with a confident manner and a professional, flexible, positive and studious approach to the work.
• A passion for supporting the voluntary sector in the UK to better achieve it’s aims
• Experience in key social issues within the UK
• An ability to quickly develop a detailed understanding of wide ranging and complex topics.
• A high standard of written English with an ability to produce concise and persuasive prose.
• High level computer literacy, for word processing, graphic report layout design,  data analysis, record keeping, and web-based research.
• Excellent verbal communication skills.
• Close attention to detail.
• An ability to manage projects with multiple contributors and stakeholders.
• A strong ability to work with data using spreadsheets and other software tools.

Desirable Qualities / Skills / Experience:

• Broad understanding of key health, social welfare and other issues in the UK that the voluntary sector seeks to address.
• Presentation skills and experience in training / mentoring.
• Experience of promoting and selling consultancy services.
• Relevant professional qualifications,  memberships and evidence of CPD.

Location: Home-based
Department: Operations
Salary: £33,256 - £36,952 per annum
Hours: 37.5 per week
Contract Type: Permanent
 
There’s never been a better time to join their team! They have launched an ambitious new strategy – and they want you to be part of it. There are loads of reasons to love cycling, even if you’re not someone who cycles. From cutting pollution, to making them healthier and happier, cycling can help us all thrive.
 
They're looking for a Programme Management Office Business Partner to play a key role in shaping how they manage and deliver impactful projects across the organisation. This role will work closely with project leads and senior stakeholders to embed best practices, improve governance, and support the delivery of our project portfolio. This is a unique opportunity to contribute to meaningful change while developing and championing project management across a purpose-driven charity.
 
This role offers the opportunity to continue their work in improving and embedding our project management framework, deliver training in project management best practice, and provide expert guidance throughout the project lifecycle. 
 
They're looking for someone with proven experience in project or programme management who thrives on making a difference through structure, strategy, and support. You’ll be a confident communicator and facilitator, capable of engaging stakeholders at all levels and building strong, trusted relationships.
 
Explore the attached job description for full details on this exciting opportunity. Complete the application form expressing why you are the right candidate for this opening. Focus on gearing your supporting statement to exemplify how your skills and experience match the requirements of the role, directly referring to the person specification. This enables the selection panel to assess your relative strengths against the specified criteria.
 
They are an inclusive organisation and would particularly welcome applications from candidates from a broad range of backgrounds. They strongly believe that diversity strengthens their work. If you are already passionate about cycling, that’s great, many of them are too! But if you are simply really excellent at what you do, no matter what your background, that is what matters most.
 
The role is home based in the UK, with occasional travel to Guildford head office and London

Applications close at 9:00am on the closing date shown
 
You may have experience of the following: PMO Business Partner, Programme Management Business Partner, Project Portfolio Partner, Project Delivery Business Partner, Project Governance Lead, PMO Consultant, Project Management Framework Lead, Project Strategy Partner, Project Support and Governance Manager, Strategic Project Delivery Advisor, etc.
 
REF-221 877

Location: Rutherglen shop

Salary: £24,570.00 per annum, pro-rated

Contract: Fixed term contract ending September 2025

Hours: Part time, 22.5 per week

Closing date: Wednesday the 18th of June at 11:30pm

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Rutherglen shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement.

Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

· We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding statement

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

This is an opportunity to join Refuge as a Young People’s Advocate. Suitable candidates must be experienced in advocating in a multi-agency setting to secure positive life outcomes for your clients and to making the service a success.  A Safe Lives qualification is desirable.

You will be self-sufficient, assertive and possess excellent communication and interpersonal skills combined with empathy and sensitivity to build and develop supportive relationships with young people. You will maintain professional boundaries and adhere fully to Refuge’s safeguarding policies and procedures.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 2 July 2025

Interview Date: 10 and 11 July 2025

Who we are 
Off the Record Bath & North East Somerset (OTR) is a mental health and wellbeing charity that gives local young people a safe space to be heard and be themselves.  We provide a range of free services for young people, including counselling, listening support, youth participation, advocacy, support for care leavers and a LGBTQ+ focused service. 

It’s an exciting time to join the LGBTQ+ team, with your skills and experience you will be leading and shaping the service to ensure its growth and sustainability as a prominent provider of LGBTQ+ youth support in Bath and Nort East Somerset (BANES). 

Equity, diversity, and inclusion are at the heart of what we value as an organisation. OTR is committed to equal employment opportunities regardless of race, age, religion, sex, sexual orientation, disability or any other status protected by law. 

Purpose of the role 

As the LGBTQ+ Service Lead you will manage the services we provide to support the wellbeing, confidence, and connectivity of LGBTQ+ youth across BANES. 

Along with managing a small team you will plan, deliver, and facilitate our renowned weekly Space youth group (ages 13-21) and monthly Space to Be youth group (ages 8-13), 1:2:1 listening support, and schools work. 

Our goal is to empower LGBTQ+ young people and provide a space where they are free from judgement, but also to spread awareness of the issues the LGBTQ+ community faces and how partners, parents, and the wider community can support them. 

This role will play a key part in shaping the future of the LGBTQ+ services through exploring funding opportunities and other income-generating avenues to ensure the continued growth and impact of the services.

Your attributes 

We are looking for someone who understands the needs of, and has experience of, working with LGBTQ+ young people from a variety of backgrounds. You will use your creativity to engage young people in our work and support them to thrive.

You will enjoy seeking opportunities, creating partnerships, and working with the community, while using your empathic management skills to support the growth of our team of LGBTQ+ staff and volunteers.

Your enthusiasm and personality are as important to us as your experience to date. If you can’t tick off every point in the job description below but feel you have the right transferable skills to succeed in the post, please do still apply.

Monitoring & Evaluation Lead
 

We are seeking an experienced Monitoring & Evaluation Lead to drive evidence-based change in global tea sustainability.

As a mission-driven membership organisation, we believe everyone working in tea deserves equity, dignity, and respect. We collaborate with tea producers, governments, NGOs, and civil society to tackle systemic inequality and embed gender-inclusive practices across the tea sector. Our projects support communities on the ground while influencing global policy and business practices.

Position: Monitoring & Evaluation Lead
Location: E2, near Bethnal Green (London). Hybrid, minimum 3 days in the office
Hours: 37.5 hours per week (full-time), Monday to Friday
Contract: Permanent
Salary: £45,000 to £50,000 per annum, depending on experience + company benefits
 

Closing date: 15th of June

About the role:
Reporting to the Head of Programmes, you’ll lead the development and implementation of the M&E strategy, tracking impact across global tea programmes, strengthening data quality, and promoting organisational learning. You’ll also manage high-value supply chain data from member companies, support funding proposals with strong evidence, and ensure robust data protection compliance.

This role is perfect for someone passionate about impact measurement, experienced in global development, and ready to build systems that drive better decisions and deeper outcomes.

Key responsibilities include:

• Lead the design and roll-out of a Global Impact Framework to measure strategic effectiveness
• Develop and refine M&E tools, systems, and processes across global programmes
• Provide technical guidance on M&E for programme design, donor reporting, and risk management
• Manage and analyse confidential commercial supply chain data from members
• Build M&E capacity across the organisation, including delivering training and guidance
• Collaborate with partners to promote shared learning and build strong impact measurement systems
• Serve as the Data Protection Officer, ensuring compliance and safeguarding data integrity
• Produce compelling evidence-based insights and support external communications

About you:

• Minimum 5 years’ experience in M&E for international development programmes
• Strong track record in data analysis, impact measurement, and learning systems
• Knowledge of M&E frameworks, results-based management, and both qualitative and quantitative methods
• Skilled in Excel and ideally other data tools or software
• Experience working with confidential or commercially sensitive data
• Proven ability to develop tools, lead training, and build M&E capacity
• Strong communication, facilitation, and stakeholder engagement skills
• Strategic thinker with meticulous attention to detail and a commitment to evidence-led practice
• Familiarity with agricultural supply chains, gender equity metrics, or inclusion frameworks is an advantage

About the organisation:
Founded in 1997, this not-for-profit membership organisation with 38 diverse members, collaborates with members and third-party grantors to implement impactful, long-term programs in tea-producing countries, improving the lives of farmers, workers, and communities.

The projects address critical issues in the tea supply chain, including poverty, gender-based violence, human rights violations, deforestation, and inadequate access to services. By partnering with corporate members, funders, and local implementers, they deliver tailored interventions and drive responsible business practices. Leveraging their unique position, they bring together the right stakeholders to tackle key challenges with actionable solutions.

You may also have experience in roles such as: MEL Lead, Programme Evaluation Manager, Impact & Learning Lead, Research & Data Lead, Results Measurement Advisor, Strategy & Insights Manager, Global M&E Advisor, or Data Protection Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Interim - High Value Fundraising Operations Consultant, a unique contract opportunity, joining a well-known charity based in Greater London.

This ‘High Value Fundraising Operations Consultant’ role offers a unique opportunity for someone with a strong understanding of High-Value Fundraising, along with operations, systems and data to influence a critical CRM transformation project that will shape the charities future engagement with supporters.

• Contact Length: July 2025 – June 2026
• Days:  Ideally Full-Time, though open to considering 4 days, potentially 3 days per week.
• Hybrid: Ideally 2 days per week in the London office.
• Day Rate: c.£475.00 a day. Open to further conversation.

It’s an exciting time to join the team as the charity embarks on a major cross-organisational initiative to consolidate all data into one integrated CRM system. As part of this ambitious project, this new role has been created to ensure philanthropy fundraising operations are fully represented and embedded in the design of the future system.

The ‘High Value Fundraising Operations Consultant’ will play a crucial role in representing the Philanthropy & Trusts team through this CRM transformation programme.

With a strong understanding of high-value fundraising, you will work closely with colleagues across Philanthropy, Partnerships and Commercial (PP&C) to understand the nuances of working with major donors, trusts and foundations, and partners.

You will use this in-depth understanding of the team’s key relationship management and data needs to represent PP&C as a subject matter expert through the CRM transformation programme to ensure the system meets the strategic and operational requirements of high-value fundraising.

Key Responsibilities

Stakeholder Engagement & Requirements Gathering:

• Shadow members of the Philanthropy & Trusts team to gain a comprehensive overview and insight into workflows, processes and associated system and data requirements.
• Provide new ideas and initiatives to the Philanthropy & Trusts team for consideration to implement within the new CRM system, e.g. KPI monitoring, moves management.
• In collaboration with the CRM transformation programme team and Data Services team, document and articulate the specific data requirements for high-value fundraising, including relationship management, prospecting, stewardship and reporting.
• Act as the key liaison between the Philanthropy, Partnerships & Commercial team, the CRM transformation and the Data Services team during the programme delivery.

Project Delivery Support:

• Attend meetings to ensure high-value fundraising needs are considered during system design, development, and testing.
• Participate in project workshops, sprint reviews, and user acceptance testing to validate functionality against requirements.
• Champion user needs and advocate for system features that support strategic fundraising goals.

Process Improvement & Change Management:

• Identify opportunities to streamline or enhance existing workflow, systems, data and reporting processes in preparation for system transition, in collaboration with relevant stakeholders.
• Support the development of new workflows, systems, data and reporting processes that align with the Launchpad system’s capabilities.
• Contribute to change management efforts, helping to communicate system changes to internal stakeholders and support adoption across high-value teams. 
• Support training sessions and act as a knowledge hub for team members during system implementation.

Essential Experience and Skills: 

• Proven experience working with or supporting high-value fundraising teams (major donors, trusts & foundations, or corporate partnerships).
• Strong understanding of fundraising CRM systems (Salesforce, Raiser’s Edge or similar) and the workflow, system and data needs of philanthropic teams (e.g. KPI monitoring and management, donor stewardship journeys, prospecting, due diligence and moves management).
• Excellent communication and stakeholder management skills, with experience of effective cross-functional working.
• Experience collaborating with data services teams or on implementation projects in a charity or fundraising environment. 

Deadline for applications: Wednesday 11th June. Due to the short deadline, if the role is of interest, please apply as soon as possible.

As a leading fundraising consultancy and search practice, and a certified B Corp™, the AAW Group is committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and are happy to make reasonable adjustments, working with our clients, for any disability or other additional needs throughout the recruitment process.

This role will be leading and developing the Volunteering and Employability functions for FSSW, alongside providing operational safeguarding support to the Safeguarding Team. The core volunteer program supports the running of the organisation as a whole every day and is embedded across all departments in Bristol and Plymouth. The Employability team runs a NEET Employability programme in our South Bristol warehouse 3 days a week, with administrative duties full time. This part of FSSW is expanding and your role will oversee the pilot and launch of another Employability programme in Plymouth.

In this role you will:

1.Be the senior management overseeing and supporting the running of our employability and volunteering functions across Bristol and Plymouth.

2. Support the organisation as the Operational Safeguarding Lead, working alongside the Strategic lead to oversee incidents and support the training and development of staff.

3. Lead on project development across both volunteering and employability as we grow our offer and launch a number of major organisational developments. This will include but is not limited to; policy, strategy, role and process development.

4. Build and work with our volunteer, employability and warehouse teams to ensure that they have the skills, knowledge, support and training opportunities needed to manage the volunteer workforce and deliver the employability programs across the charity.

Duties and Responsibilities:

Line Management:

· Line management of Volunteer Manager based at Bedminster and St Jude’s in Bristol and the Volunteer team at Sisna Park in Plymouth

· Line management of two Employability Programme Leads based at both Bedminster and Inner-city Bristol office and future Plymouth based Employability staff

· Recruit and contract for any staffing gaps in the Volunteer and Employability Teams based on skills and expertise required

Volunteer Recruitment, Retention & Development:

· Oversee the volunteer managers who run the day-to-day of the volunteer programme

· Oversee the Volunteer teams to create a recruitment and retention plan to build a reliable voluntary workforce

· Support in any required monitoring and evaluation of the volunteering function

· Work with the Fundraising, Volunteer and Partnerships teams to develop corporate volunteering across Bristol and Plymouth, which generates a flow of committed corporate volunteers and income

· Support the development of the enrichment and pastoral aspect of the volunteer journey provided by the volunteer teams

· Develop community and broad stakeholder partnerships to support the volunteer functions across Bristol and Plymouth

· Oversee development of and then lead on reviews for relevant volunteer policies, processes and any necessary training

· Work with the wider leadership team on the volunteering function as we grow our offer alongside the major organisational developments

Employability Programme Management & Development:

· Overseeing the day-to-day management of the Employability Programme

· Working with the relevant Bristol teams on a review and consolidation of Employability and future development opportunities.

· Support in the development of future partnerships and opportunities to expand the work and impact of Employability

· Working with the Plymouth team on the development and launch of an Employability program

· Working with the fundraising team on aspects of funding bids, monitoring and future development.

· Working with the wider leadership team on program expansion alongside the organisational major developments

Safeguarding:

· Take the lead on organisational safeguarding:

o Overseeing incidents and supporting staff to complete actions

o Ensuring incident reports completed

o Completing monitoring and reporting as required

· Facilitate internal safeguarding training

· Report into the strategic safeguarding lead on any high-level incidents

· Attend the Safeguarding Sub Committee meeting

 

Communications and Reporting:

· Work with the Head of Communications and CEO to design an ongoing internal communications plan to ensure staff and volunteers are up to date with plans, development and activities

· In collaboration with the Communications Team, ensure there is continuous engagement with external audiences

· With the Communications Team build a schedule of promotional activity

· Work with other Fareshare network partners  share and learn best practice across the network

· Support the fundraising team to develop future funding proposals and reports

· Collate reports from each team to submit to the Senior Leadership Team (SLT) and/or Board of Trustees covering all Volunteer and Employability activities, plans and developments

Systems, Policies & Processes:

· Working with the Volunteer Managers, CEO and Wider Senior Leadership Team (WSLT) to develop/update the Volunteer and Farechance Handbooks and other key documentation

· Lead the review and development of policies, processes and procedures specific to Volunteering and Employability

· Support consistent practices and procedures across the south west as well as sharing best practice

· Lead on the FSSW relationship with FareShare UK (FSUK) regarding volunteering, employability, and safeguarding, including policies, best practice, innovations, and systems

· Support the development of the FSSW Corporate Volunteering Policy

· Support the implementation of new systems for the recruitment, rota and monitoring of both programmes

· Identify, monitor, and action specific needs and risks of two programmes, regularly updating the risk register; sign-off risk assessments to ensure safety in the workplace

· Lead on and support the development of a MEL (monitoring, evaluating and learning) framework of primary data collected from IT systems to measure, analyse and report on impact

Person Specification

It is not expected that a successful candidate will necessarily have all the following criteria. FareShare South West is committed to helping individuals develop professionally and personally, and your application is encouraged.

Essential

· High level of organisational and time management skills allowing for managing multiple priorities

· Demonstrable experience of leading a team

· Knowledge and experience of safeguarding vulnerable adults

· Knowledge and experience of working with young people

· Knowledge and experience of volunteer programmes

· Experience of recruitment, either volunteers and/or employees

· Experience or knowledge of developing outreach programmes to increase our diversity, social impact, and community engagement

· Ability to produce high-quality written reports

· Ability to monitor and evaluate project development

· Ability to oversee departmental budgets 

· Ability to travel between Bristol and Plymouth

· Excellent communication (verbal and written) and interpersonal skills

· Ability to build effective relationships at all levels, externally and internally

· Good IT skills

Desirable

· Experience of writing strategies and accompanying workplans around programme development working with a variety of demographics

· Experience of working in a management or mid-senior management role

· Experience of process development around on-boarding

· High level budgeting and financial monitoring skills

Job Title: Supporter Care Officer

 

Responsible to: Individual Giving Manager

Salary: £28,000 - £32,000

Location: USPG, 5 Trinity Street, London, SE1 1DB

Hours of work: Full time - 35 hours per week

 

 

The package also includes

· 8% employer contribution to a pension

· 25 days annual leave, plus bank holidays and additional discretionary leave during Christmas.

· Season Ticket Loan

USPG is the Anglican mission agency that partners churches and communities worldwide

in God’s mission to enliven faith, strengthen relationships, unlock potential and champion

justice.

You can find out more about our work by visiting our website.

The Job

 

Reporting to the Individual Giving Manager, the Supporter Care Officer role sits within the Communications, Engagement and Fundraising team. USPG is looking for someone with excellent communication skills and enthusiasm to join our small but growing fundraising team.  The post holder will be the first port of call for all incoming communications and will work closely with the Individual Giving Manager to ensure that our supporters feel valued. The role is also responsible for maintaining the data and developing supporter care processes. 

You

You are highly organised, enthusiastic and flexible with a passion for delivering an excellent supporter experience. The ideal candidate will have experience in customer service, data handling and administration. They will be comfortable working in a fast-paced environment, with a flexible, can-do attitude. The role holder will be used to co-ordinating a varied workload, working in close collaboration with colleagues and delivering to deadlines. They will have excellent IT skills and experience of working with databases.

How to apply

Please complete the application form and equal opportunities form.

If you would like to discuss the role, please feel free to contact Natasha.

Closing Date: 9th June 2025

Interview Dates: Week commencing 16th June 2025

Job Title: Family Housing Management Officer

Location: Luton (Actual location hidden due to the confidentiality of the service) 

Salary: £24,500

Shift Pattern: 37.5 hours per week, Monday to Friday between the hours of 10:00 - 18:00 with flexibility around these hours as necessary

Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.  

About the role

As a Family Housing Management Officer, you will be based within a women's accommodation based service which supports homeless families in Luton. The service has 7 units of accommodation which supports: 

• Expectant mothers
• Mothers with up to two children under the age of 10
• Single women aiming to have guardianship of their children

You will join the service which is designed to work with families to gain the valuable skills required to end the cycle of homelessness and enable future independently sustained living.  Assistance can range from basic interventions and guidance around resettlement and gaining/sustaining independent living to more intense support in areas such as domestic violence, offending/ex offending, mental health, substance use, parenting skills, and safety in the home. 

You will provide support in a flexible, individualised approach so that families can progress in a way that suits both parent and child’s needs whilst in a safe and stable environment. This can include through support sessions, projects and activities, signposting and general wellbeing support. You will support in wider areas which can include supporting with custody arrangements, mediation, supervised contact, and creating a safe space for families. 

You may also be expected to support in our other services, one which is a residential for males, which can include lone working at times. 

About you

We're looking for someone who has a true passion to support women who face various obstacles in their daily lives, which can affect their family relationships. You will be driven to support them to being the best versions of themselves, able to build trusting relationships in a professional setting and able to provide positive outcomes which are personalised to their needs. You will be creative in your approach to find new ways to bring people together to gain a sense of community and belonging through various events and activities both in house and externally. You will have an adaptable and flexible approach to helping others, with an understanding that each individual has different levels and types of support needs. 

You will have an understanding and ability to help others overcome their personal barriers, and will be motivated to want to make a difference to people's lives. This is a fulfilling role, and is the perfect fit for someone who has a real passion in helping others. You will have:

• You will be able to show empathy and compassion to our residents, and different challenges they face
• You will be able to motivate, and empower others to achieve their personal goals and overcome barriers
• You will need some level of IT ability as we record records using our online CRM systems and use Microsoft programs daily
• You will have previous experience working with people with multiple and complex needs, ideally in mental health
• You will have previous experience in creating co-produced support plans, key working, and care plans
• You will understand the housing and social needs of people with multiple and complex needs and be aware of the social marginalisation that can be attached to people who face personal challenges

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. We're proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.