Behaviour Change Community Engagement Officer Jobs in Barnet, Greater London

Details

Salary: £36,029 per annum

Location:  Hybrid Work Culture. We are proud to promote a truly hybrid work culture, recognising that every role is different and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s.

Our office is based in King’s Cross, London (WC1X 9JG).Our expectation is that you will come to London a few times each month for team meetings, including a quarterly ‘all staff’ event, and a quarterly External Affairs away day. You may also find it useful to visit member hospices. You can work remotely for the rest of the time. Equally, you may prefer to work from the office full-time.

Contractually this role is London-based.

Contract: Permanent, full time (35 hours per week).

Benefits:

• 25 days annual leave rising to 30 days after 2 years (+ an extra 10 days on each 5th year). Pro rata for part time hours
• Matched pension scheme up to 7% of salary
• Support for staff with caring responsibilities
• Family-friendly culture

How to Apply: CV and supporting statement - using Hospice UK’s supporting statement document – see below

Closing date for applications: 5pm on Wednesday 19 June 2024.

Interview dates: Interviews will take place on Tuesday 2 and Wednesday 3 July 2024. 

Interviews can take place in person at our office in London or remotely via Teams. We’ll send questions and assessments to you in advance so that you can prepare. Let us know if you have any specific needs to be able to fully engage with the process.

Job Information

We’re looking for a creative-loving Marketing Communications person to join our digital content team at Hospice UK. It’s a really exciting chance to jump into a pivotal role here, and facilitate much of the great visual content that we produce as a team.

You’ll be working with some lovely people in the wider Communications and Campaigns team, which is part of an External Affairs directorate. We’re a small, close-knit department but already this year we’ve achieved some truly mighty results – not least, our recent rebrand, new strategy and new visual identity.

As you might imagine, working at a hospice charity brings with it some truly compassionate people. It’s a really lovely place to work because the people make it so. As Senior Marketing Communications Officer, you’d be part of a team of three, including your line manager (Senior Digital Marketing & Campaign Manager), and Membership Communications Officer.

And yes – as a hospice charity, we do work with death and dying on a daily basis. But it’s not all doom and gloom. Actually, by talking about it, writing about it and sharing stories about it, we’re helping to remove the stigma and taboo that it often comes with. And those stories and communications help give people hope, strength and confidence, sometimes when they need it most.

As Senior Marketing Communications Officer, you’ll be looking after a lot of our more creative, aesthetic products and projects. You might already be working as a Marketing or Digital Marketing Officer or Coordinator, and looking for the next step for your career. Or you could be an established Marcomms professional searching for a new challenge. Maybe you’ve already been in a marketing management position and want to get back to doing what you love!

Either way, you’ll be pretty knowledgeable on how to look after digital channels like social media and websites, and will have some experience of both. You might have some photoshoot management and video projects under your belt too, and ideally you’ll have experience of managing a digital asset management system. The role will also involve some print project knowledge, so it would be really handy if you’ve looked after relationships with designers, printers and know how the process works (and what gsm our new Impact Report should be, for example!)

We don’t expect you to be a brand specialist, but hopefully you’ll have experience of working with an organisation’s brand book, tone of voice and visual identity guidelines. That’s because many people in other teams here will turn to you for guidance on how to use our new brand, which logo or font to use, and requests to source appropriate photography in our house style.

We’re looking to bolster our content and storytelling about compelling hospice care, and we’d love someone to join us with ideas on how to elevate that, and help source and write those stories up for us. Part of your role as Senior Marketing Communications Officer will be to help produce content – stories, videos, photos, resources – to our two major national campaigns: Hospice Care Week, and Dying Matters Awareness Week. Check out what we did for the latter: a beautifully animated film and stories of the people in it.

Here’s what the outgoing role-holder says about her time here: “I’ve loved the variety of this role and being able to work with different teams on various projects - it keeps work interesting! I have also really enjoyed the people – my colleagues in the team are knowledgeable, supportive and collaborative.”

We’re based in London’s King’s Cross, just a five minute walk from the station. But Hospice UK employees are based all over the UK! Our hybrid working policy means that as long as you are able to get to the office a few times a month, you’re free to work from wherever you want (in the UK) for the rest of the time. We have both quarterly all-staff and External Affairs away days, which are a great chance to catch up in person with colleagues from around Hospice UK.

If you’re interested in our exciting Marketing Communications role, we’d love to hear from you.

Hospice UK:

As the national champion for hospices, we fight to make sure hospice care is there for everyone, from every background. We fight to make sure hospices are able to deliver the best personalised care. We fight to make sure hospices can thrive – today and into the future.

We represent the community of more than 200 hospices across the UK. They do everything they can for children and adults living with long-term illnesses or approaching the end of their lives. We do everything we can to support hospices’ invaluable work.

Our mission is to promote and protect hospice care for all who need it, for now and forever. 

How to apply

If you would like to apply for this role, please send the following documents to recruitment by 5pm on Wednesday 19 June 2024 

• Your CV. Ideally in Word format.
• A completed supporting statement form
• A completed equalities monitoring form

We believe in fair recruitment and working to remove bias, so all applications will have identifying indicators removed before being submitted to the shortlisting panel

Please make sure you provide your contact details in your email.  We’ll contact you to let you know whether we would like to meet you. Please do note the interview dates above

Neighbourhood Watch is the largest volunteer led crime prevention and community development charity in the UK. We are expanding our small paid Central Support Team as we have increased our funding through grants and sponsorship. The Project Coordinator role offers an exciting opportunity to play a fundamental role in a range of impactful projects that drive positive change in communities. Collaborating with a dynamic and diverse team, you'll be at the heart of shaping and streamlining transformative projects, amplifying your skills in project management, stakeholder engagement, and problem-solving. This role is perfect for someone looking to work towards building a just and community focused world.

The Project Coordinator role is responsible for the smooth running of our projects and programmes. Working closely with our Heads of Department, the Chief Executive and our Administrator, ensuring that our projects are delivered to a high standard, and that our partners have a positive experience working with us.

Job description

Are you passionate about patient and public engagement, effecting system change, and improving services? Are you confident to design and carry out research, and tell the story of the findings in briefings and reports?  Do you relish building relationships with external partners, and working together to bring about change? If so, we’d love to work with you to improve the experiences of people using health and social care services in Barnet.

As our Senior Research & Participation Officer, you will be working on an exciting new project to improve primary care access for residents. Your flair for planning and logistics will enable you to both gather evidence about the experiences of Barnet residents, and to collate existing data. You’ll also be comfortable producing accessible how-to guidance, to enable people experiencing health inequalities to access services.

The role will involve building effective relationships with stakeholders including GP Practice Managers, voluntary sector organisations and NHS Integrated Care Board partners. You will work with these stakeholders constructively and persuasively, to seed partnership initiatives and achieve positive change for Barnet residents.

In return for your commitment to the cause, you will become part of a friendly and supportive team, working within a focused but flexible culture, where diversity is valued and you can bring your whole self to work.   

Applicants must have lived experience of disability, which could include a mental health issue or other long term condition. 

Interviews with held online on the 2nd and 3rd of July.

About Healthwatch

The Health and Social Care Act 2012 required each local authority area to set up a Healthwatch organisation. Healthwatch gives people a powerful voice both locally and nationally. At a local level, Healthwatch Barnet works to help people get the best from their health and social care services, whether it's improving them today, or helping to shape them for tomorrow. Healthwatch Barnet is about local voices being able to influence the delivery and design of their services, not just for the people who use them, but anyone who might need to use them in future.

Healthwatch Barnet transferred to Inclusion Barnet on 1st April 2020. It is commissioned by the London Borough of Barnet to provide the following 6 key functions:

· Gather views and understand the experiences of patients and the public

· Make people’s views known

· Promote and support the involvement of people in the commissioning and provision of local care services and how they are scrutinised

· Recommend investigation or special review of services via Healthwatch England or directly to the Care Quality Commission (CQC)

· Provide advice and information (signposting) about access to services and support for making informed choices

· Making the views and experiences of local people known to Healthwatch England (and to other local Healthwatch organisations) and providing a steer to help it carry out its role as national champion

About Inclusion Barnet

Inclusion Barnet is a thriving peer-led charity based in North-West London. We believe in the power of experience, and this is demonstrated by all our services being led, developed, and delivered by people with lived experience of disability, including mental health issues and long-term conditions. We believe that learning to use our lived experience for social change is a skill. We have become experts in harnessing the lived experience of our staff, members, volunteers, and people who use our services to design and deliver higher quality, more person-centred services. We believe that this benefits both disabled people and society more widely. We also work to support other organisations to do the same. Our work is very much influenced by the Social Model of Disability. 

We are seeking an experienced and enthusiastic support professional to join our unique Support Team.

You should have a genuine interest in helping people to maintain their quality of life and independence, regardless of the potential barriers they face. You must be patient, kind and sympathetic to the difficulties that an individual faces. You will facilitate their independence as much as possible and encourage their wellbeing at the same time.

As part of the role you will;

• Develop and carry out support plans
• Identify and access relevant opportunities for client wellbeing, including leisure and mental health services
• Develop and maintain independent living skills
• Advocate for clients
• Support clients to integrate with the local community

Action for M.E. is the only charity in the UK providing direct support including healthcare services to children and adults with M.E. We provide vital support services, campaign for change and invest in ground-breaking research to help improve lives now, while taking action for the future. It’s an exciting time to join as we are halfway through delivering our ambitious five-year strategy. 

This post will play a crucial part in helping the charity to end the ignorance, injustice and neglect experienced by people with M.E., as you will be supporting our fundraisers to maximise income generation and raise awareness. We are looking for an enthusiastic, well organised self-starter with excellent people skills to inspire and support our amazing community fundraisers as they raise funds for our work. You’ll work closely with the Fundraising and Communications teams to coordinate our community fundraising activities, including marathons, bike rides and coffee mornings.

Fundraising Engagement Manager

Location: Home Based – South and West Scotland

Contract Type: Permanent

Hours per Week: Full Time, 35 hours per week

Salary: £30,753 per annum FTE

Closing date: Sunday 16th June 2024

Informal phone calls: Tuesday 18th June 2024

Interview Date: From Monday 24th June 2024

Do you want to join our commitment to ensure no family faces cancer alone?

We are looking for a standout relationship manager to join our fantastic team of fundraisers who work tirelessly to raise funds for Young Lives vs Cancer. This is a role of variety, opportunity and innovation and we are looking for someone who embraces change and constantly strives to achieve more.

A great personality and team ethic are really important in this role as you will maximise income for Young Live vs Cancer by coaching our supporters to reach their goals, whilst seeking out new fundraising opportunities for your geographical area. This role sits within the ‘Supporter Experience’ team and we need someone with natural customer service skills who wants to deliver a legendary experience to all of their supporters. Your team of supporters will range from volunteers and individuals, to groups and local corporates.

The South & West of Scotland is an area filled with some of our most committed supporters but there is still so much opportunity to grow corporate support across the counties. Our Social Workers support families across the region and our Home from Home 'Marion's House' in Glasgow enables families to stay close to their loved one for free during treatment, so building relationships with these teams are a must.

We are not your average employer, nor are we looking for an average candidate in a 9-5 role. What we offer is the flexibility and adaptivity to ensure that your personal work/life balance is taken care of. Whether it is finishing early for an appointment, picking up from school or further education, we can help to make it work for you. Many of the team work condensed or flexible hours to suit their individual circumstance so we would love to discuss your needs more at interview.

Experience within a similar role, or within the charity sector would be great but we know that a lot of the most important skills in this role are easily transferable from another sector. We want the right person and we will invest in training the right candidate. The skills we are looking for in this role are:

• Master at storytelling

• Epic at relationship building

• Strong prioritisation skills

• Great communicator

• Self-Motivated

• Self-Aware

• Great at spotting opportunities

• Influencing/Negotiating

• Compassion

• Bravery

• Integrity

• Team player

The must haves:

• Have a full UK driving licence and access to a car (including business insurance)

• Have a sufficient Broadband connection

• Live within the South & West of Scotland region. Candidates who live outside of the local authority should highlight an intention to relocate to the area in their covering letter for their application to be considered

• This role is subject to a Criminal Record Check. In the event of a successful application a Disclosure report will be sought at a Basic level.

If you think this sounds like you then please have a read of the attached job specification. If you would like to discuss the role before applying, please contact us via email to arrange an informal chat.

Diversity declaration

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their race, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation.

We are committed to taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities and creating equitable opportunities for all. We are passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation, as well as reflective of the diverse children and young people we support. Please visit our website to find out more about our Diversity, Inclusion, Equity and Belonging strategy.

Accessibility

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please get in touch with us if you would like to discuss any specific requirements.

What we offer

Every quarter we offer a wellbeing and development day where no meetings are held. It’s a day for everyone to spend time on whatever supports their own personal wellbeing and professional development – whether that’s catching up with training, life admin, exercise or reading. There is no prescription to these days as we know everyone is unique.

You can find out more about our benefits package on our website.

You may have experience of the following: Relationship Development Manager, Regional Fundraising Coordinator, Community Engagement Specialist, Philanthropy Relationship Manager, Fundraising Partnership Manager, Regional Supporter Engagement Officer, Community Fundraising Coordinator, Donor Relationship Manager, Regional Development Officer, Supporter Experience Manager, etc.

REF-214 261 

The post will report directly to the Chief Executive Officer, provide support for Trust Board (and associated subcommittees), and will work across the entire Trust to develop and deliver the highest standards of governance and compliance. It will also support and contribute to the work of the Executive Leadership Team of the Trust, which is responsible for the day-to-day leadership and management of the organisation

Key responsibilities for the role include:

• Ensuring good governance through policy development, coordination and support of the Board of Trustees , local governing bodies and other subcommittees, and compliance with legal and regulatory requirements.
• Committee and meeting support, including servicing Trust Board and a range of other subcommittees.
• Oversight of the recruitment and induction of trustees and governors.
• Support to the CEO and other senior leaders with complaints, investigations and other formal hearings. 
• Support the CEO in their role as Data Protection Officer for the trust, taking administrative responsibility for key duties as required.

The successful candidate will:

• Have worked in the not-for-profit or education sector and have an understanding of the critical role that good governance can play in making an organisation impactful and effective.
• Have an analytical approach to policy.
• Have excellent communication and collaboration skills.

What we offer:

This is a new and exciting role for the Trust, as we move towards a new academic year with a new Chief Executive Officer, a new Executive Leadership Team structure, and the development of a new strategy. There is significant scope for impact and shaping our strategy in this area. We believe you would enjoy working with us and very much look forward to receiving your application.

Key Application Dates:

• Vacancy closes on Sunday 23 June
• First Stage (online MS Teams) Interview on Thursday 4 July
• Second Stage (in person) Interview on Thursday 11 July
• Start in August or September

Our commitment:

The Girls’ Learning Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. In order to meet this responsibility, we follow a rigorous selection process to discourage and screen out unsuitable applicants.

As well as verification of identity, we ask all employees to undertake an enhanced DBS disclosure. In line with Keeping Children Safe in Education (KCSIE) guidance, we may also conduct an online search about any shortlisted candidates as part of our due diligence to identify any matters that might relate directly to our legal duty to meet safeguarding duties in accordance with Keeping Children Safe in Education (KCSIE)

We welcome applications from all suitably qualified people and aim to employ a culturally diverse workforce, which reflects the nature of our communities.

Sponsorship:

We are not able to offer sponsorship to non-settled individuals for a Skilled Worker Visa.

Praxis is a dynamic, award-winning human rights charity. We have 40 years of experience working with migrant communities in London. Our immigration advice service offers support to more than 2,000 people each year. Praxis provides a safe space and support through immigration advice and support to access services such as housing and health. We run peer support groups that build social networks and confidence. Together with people with lived experience, Praxis campaigns for a compassionate and humane immigration system where no one is discriminated against based on their immigration status, race, or class.

To support our continued growth, we are looking for an experienced Senior Trusts and Statutory Fundraising Officer to join our small yet dynamic Fundraising team to help grow our income through Charitable Trusts and Foundations and from Statutory bodies. This is an exciting time to join the organisation as we look to build a future of excellent frontline services and influential lived experience led campaigning. 

You will play an integral role in delivering on generating income to pursue our strategic priorities, managing high-value Trusts and Statutory relationships, joining a dynamic and ambitious organisation with exciting opportunities for fundraisers to contribute to growth and development.

In this role you will:

· Develop and maintain a strong pipeline of £50k+ prospects, working with fundraising and operational colleagues to develop high-value, strategic and multi-year opportunities.

• Prepare and submit compelling funding applications to trusts and foundations and other grant making bodies to grow income.

· Account manages key Trusts & Statutory funders, leading on the development of impact reports, and ensuring a bespoke and memorable stewardship experience by developing plans for key funders.

We are looking for the below skills and experience:

• Excellent written communication skills, with evidence of creating bespoke written proposals and reports for Trusts and Foundations and Statutory grant making bodies.
• A strong track record of building and managing a pipeline of high-value trusts prospects, with a proactive, new-business focused outlook.

• A results-oriented mindset with a commitment to meeting and exceeding fundraising targets
• An interest and commitment to migrant and race justice and inclusion

See the Person Specification and Job Description for more detail. 

Our Attractive Benefits Package Includes 

· A 35-hour working week including flexible working hours (pro rata for part time posts)

· A hybrid work model 

· 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays) 

· Option to buy up to 3 days annual leave each year.

· 1-day additional birthday leave

· A defined contribution pension scheme 

· Our employee assistance programme offers counselling and support for you 24/7. 

· A season ticket loan to help you spread the cost of your commute. 

We are an equal opportunity employer and strongly encourage applications from those with lived experience of migration, and from diverse applicants regardless of age, disability, gender reassignment, marital/civil partnership status, race, religion or belief, sex, sexual orientation, or pregnancy/maternity leave status. 

Please see our website to find out more about our work.

For further details, please contact Gjori Langeland Head of Fundraising and Communications.

To apply, send us your CV and cover letter demonstrating your capabilities in relation to each of the points of the person specification. Where relevant use your answers to illustrate how your competencies have helped you to achieve positive results. This will give you the best possible chance to be shortlisted. 

If you would like to speak to someone about any adjustments or have any questions, please contact us and we will be in touch with you to make the necessary arrangements.

Closing Date: 5 pm 19th June 2024

Interviews will be held week commencing 1st July

Director of People and Culture, L'Arche in the UK

ABOUT L'ARCHE 

L'Arche is a worldwide movement of people with and without learning disabilities building community together. We aim to be a beacon for our society - of what social care can be, what life with learning disabilities can be, and what a human society can be.

L'Arche in the UK is a registered charity and a regulated provider of care and support. Our 11 Communities in England, Scotland and Wales offer a varied mix of adult supported living, registered care, and day services.

Our UK annual turnover is about £20m. Well over a thousand people across the UK belong to a L'Arche Community, including about 300 people with learning disabilities and more than 700 employees and volunteers.

ABOUT THE ROLE

Reports to: National Leader / CEO

Direct reports: HR Advisor, Head of Learning and Development

Salary: £72,800 (plus London weighting where appropriate)

Location: Hybrid, with 2-3 days a week in our London office, or in another L'Arche location. (If your base is outside London, you can expect to spend 2-3 days a month in the London office). The role includes regular travel to L'Arche Communities UK-wide, and to national meetings. 

Hours of work: 37.5 hours per week, full time

Purpose of the role:

Lead people vision, strategy, systems and services that make L'Arche a great place to work, belong, and grow in Community - so that we live out our mission and values.

Key responsibilities:

Vision and values

• Lead L'Arche in our identity as a life-giving place to work, belong and grow, in line with our mission and values.
• Develop a coherent vision and strategy for L'Arche as a place where people can flourish.
• Integrate this people vision into organisation-wide ambitions, priorities and initiatives.
• Build clarity and confidence about how to bring together the L'Arche focus on community, mutuality, and spirituality.

Recruitment, retention, and belonging

• Build a L'Arche-wide focus on belonging, wellbeing and employee retention.
• Oversee recruitment strategy and processes across l'Arche.
• Lead on workforces strategy, pay and rewards.
• Support L'Arche Communities to welcome a new generation of volunteers and friends.
• Lead employee and volunteer engagement, and build a culture of co-creation, ownership, and voice for everyone.

Learning, development, and formation

• Oversee co-production and roll-out of a new Values, Skills and Behaviours Framework.
• Lead a new initiative on line management skills and culture.
• Oversee the national Learning and Development team in providing central programmes for assistant and leader induction and leadership development.
• Support Communities to identify and develop future leaders.
• Oversee development and implementation of an overall strategy for learning, development, and formation.

HR structures, strategy, and services

• Ensure L'Arche has the skills, policies, systems, and information for consistently good and compliant HR services and line management.
• Review and lead people functions across L'Arche, to ensure clear, coherent, and cost-effective HR services.
• Manage the HR team, Learning and Development team, and national HR and L&D budgets.
• Oversee the accuracy and relevance of admin and data systems.
• Oversee HR employee relations and whistleblowing across l'Arche.

Leadership

• Champion the mission of L'Arche and model our values.
• Contribute expertise on HR, inclusion, employment law and learning and development to wider discussions.
• Maximise the voice, power, and engagement of employees and of people with learning disabilities.

A full role description and person specification can be found in the Recruitment Pack.

The closing date for applications is midnight on Sunday 16 June. 

The first round of interviews will be online, between 28 June and 5 July.

To apply, please answer the questions on our online application form.

Please also read our privacy notice for job applicants.

LMK (Let Me Know)
Programme Coordinator  

• 20 hours per week, ideally spread over 5 days, Monday-Friday. Possibility of term-time only work if preferred by applicant

• £30,000 p.a. (pro-rated)

• Working from home, with occasional travel to London 

• Permanent contract

About LMK

Good relationships shape our health and happiness, yet we are taught so little about them. LMK (Let Me Know) is on a mission to change that. We are a young and thriving charity providing education about healthy and unhealthy behaviours so that young people have the knowledge and skills to avoid abuse and thrive in their relationships. We work in schools, community organisations and workplaces across London. 

LMK is growing at pace and we are ambitious in our plans for the future. We’ve already engaged 15,000 young people and professionals in our workshops in our first 4 years and we want to reach 10,000 young people per year by 2025-26. 

We will achieve this by engaging new schools, community groups and workplaces in our offer, whilst also continuing to provide a high-quality service to those who have already experienced LMK workshops, embedding our programme into their annual delivery plans.

We have:

✔ A clear plan of who we want to target for our workshops over the next 3 years

✔ An engaged leadership team and Board of Trustees

✔ Evidenced outcomes, rich data/statistics and compelling case studies

✔ Diversity and strong social purpose

✔ A new organisational strategy that sets our vision from 2024-2027

✔ A new CRM system that has been built to support our ambitions

Job Purpose

The purpose of the Programme Coordinator is co-ordinate with all parties (Community Engagement Manager, the Programme Manager, LMK Leaders and the host organisations) to enable LMK to deliver high quality workshops for young people/youth work professionals/workplaces. 

Acting as the lynchpin of the organisation’s delivery team, the Programme Coordinator takes the workshop brief from the LMK Community Engagement Manager and then works with the Programme Manager to secure facilitators (LMK leaders), ensures the host organisation receives all supporting information, and provides LMK Leaders with the resources they need to deliver the workshop effectively. This role is also responsible for regular reporting about workshop bookings and delivery. 

Reporting to our CEO, the successful candidate will be part of LMK’s core staff team. You will work with LMK staff, LMK Leaders, members of our Youth Advisory Board, trustees and key stakeholders to develop and implement our long-term strategy. 

Key responsibilities: 

• Provide excellent customer service to organisations who are hosting LMK workshops, ensuring that all communication is timely and accurate, and any questions are responded to in full.

• Liaise with the Programme Manager and LMK Leaders to ensure there is clear understanding around their areas of expertise, availability and any specific considerations that need to be taken into account when delivering workshops.

• Open up opportunities to deliver workshops to any Leader applicable, ensuring the allocation of workshops is done fairly and consistently.

• Ensure LMK leaders have the information and resources required to deliver their workshop.

• Work closely with the Research and Evaluation Manager to ensure that the correct evaluation surveys are made available to workshop participants. 

• Work with our Head of Fundraising to track workshop delivery against funder commitments.

• Keep the CRM system data up to date in a timely way.

• Produce regular reports for the CEO on the booking and delivery of workshops, as well as any ad-hoc reports requested. 

• Share Leader evaluation feedback from workshops with Leaders.

• Check invoices submitted by LMK leaders, and work with the Programme Manager to get them approved. 

• Support the Programme Manager to organise LMK Leader Huddles and training events.

• Comply with our policies and procedures relating to safeguarding, confidentiality, complaints and data protection.

Person specification

• At least 2 years’ experience in an event management/admin management/executive assistant/operations role where there was a strong requirement to work with multiple stakeholders internally and externally.

• Excellent communication and interpersonal skills, with an excellent track record of customer service.

• Proven ability to work well within a team.

• Highly organised to manage a diverse workload with excellent time management and ability to pay attention to detail.

• Excellent organisational skills, with a keen attention to detail.

• Creative thinker with the ability to problem-solve and adapt in a fast-paced environment.

• Excellent IT skills across core MS/Google packages, ideally with experience of CRM use

Safeguarding

This post is subject to a basic DBS check

In return for your dedication, we will offer you

✔ The opportunity to help prevent relationship abuse and domestic violence in young people

✔ A competitive salary

✔ Working from home

✔ A genuinely flexible working environment 

✔ Pension of 6%

✔ 32 Days of annual leave, (including bank holidays) – pro-rated for this role

✔ Employee Assistance Programme

✔ Wellbeing perks

✔ A diverse, bold and collaborative culture with two social meet-ups annually in London

LMK strives to create a fair and healthy environment where all our colleagues feel valued and able to be their authentic selves at work. We understand that our people have commitments and personal interests outside of work and so we create a flexible working environment, in which people can perform at their best.

LMK values the differences that a diverse workforce brings and is committed to inclusivity. We welcome all applicants from any race, ethnicity, colour, religion, gender, age, sexuality, or any other protected characteristic.

We can make reasonable adjustments throughout the application process and on the job. Please let us know, by contacting us separately if you need any adjustments or changes to be made during the recruitment process because of a disability or long-term health condition.

You can learn more about how we handle your personal data and your rights by reviewing our privacy notice LMK Privacy Policy 

About the role 

This is an exciting new post in the Communications Team at Glass Door. Reporting to the Head of Communications, this role will support the delivery of a new paid & organic digital marketing strategy, working closely & collaboratively with both the Comms & Fundraising Teams, as well as co-lead on the delivery of a new website. 

Through this role, we will ensure that all our existing supporters are actively communicated with and that we are regularly engaging with a range of new supporters through a unique & tailored approach.

What you will do as part of our team 

Marketing:  

• Work with all internal stakeholders to develop digital marketing campaigns across paid, earned and owned channels delivering against KPI’s for income, campaigning and brand awareness. 

• Co-manage delivery of multiple/ congruent campaigns, appeals & events to attract & engage new supporters - often working alongside key members of other teams including fundraising, operations and advocacy teams. 

• Co-lead on the project management & delivery of a new website

• Work collaboratively with the Digital Comms Officer to ensure all content is optimised for multiple purpose/platforms and in line with our brand guidelines 

• Contribute creative ideas to generate content for campaigns, news stories, blogs and social media 

• Oversee development and delivery of quarterly e-newsletters. Assist colleagues with their email marketing to ensure on brand and in line with overall digital calendar 

• Work closely with the Individual Giving Officer to run email marketing campaigns - including audience specific segmented email journeys

• Work closely with the Community & Corporate fundraising colleagues to ensure content and digital journeys are meeting their needs through an integrated marketing approach

Monitor impact 

• Monitor the impact of paid & organic marketing campaigns to report on key KPI’s and metrics. Using tools within social media platforms and Google analytics. 

• Work closely & collaboratively with the Digital Comms Officer to ensure all conversions of paid promotion are tracked effectively & efficiently 

• Analyse marketing journeys for collaborative Fundraising deliverables – including campaigns & appeals and create monthly reports to share success of conversions 

• Lead on the moderation and tracking of website usage 

• Lead on the evaluation of social media and online reach, create monthly reports, and assist with evaluating the effectiveness of campaigns & appeals 

• Lead on the monitoring and track Google ads & analytics 

• Monitor and follow trends within digital and innovation to improve the organisation’s digital presence and activities 

Strategy 

• Support the creation & delivery of the digital audit of GD web & socials 

• Support the creation & delivery of the GD Communications Strategy – specifically the digital marketing strategy 

• Support the Fundraising Team’s strategic promotion objectives of campaigns, appeals & challenge events

Other

• Attend and participate in relevant team meetings, and other ad hoc meetings when necessary 

• Undertake other ad hoc tasks as directed, such as assistance on Glass Door events and fundraising & challenge events 

• Carry out the functions of the post with proper regard to Glass Door’s Equal Opportunities Policy 

Senior Complaints Handler / Senior Engagement & Insight Officer

Hemel Hempstead (Hybrid/Smart Working)

Salary £37,742.00 Per Annum Plus Benefits

Fixed Term Contract (Maternity Cover 12-18 months)

37 hours per week (Monday – Friday, Flexibility Negotiable)

Thrive Homes is seeking a highly skilled and motivated Senior Engagement & Insight Officer to join our Customer Services department.

As a vital member of our team, your principal duties will be managing our Complaint Handlers and supervising all service requests. You will be responsible for ensuring that processes are in place to expedite the resolution of service requests.

Additionally, you will provide comprehensive advice and guidance in accordance with Thrive's Complaints Policy and the Housing Ombudsman Code, thereby effectively supporting the team and the broader business. By collaborating with the wider business, you will ensure that complaints are resolved on time, issues are mitigated, high-risk cases are identified, and trend information is provided.

Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrive's state-of-the-art offices.

Other Responsibilities:

• Handling all complaints from receipt to resolution including liaising with customers, diagnosing, logging, monitoring, responding to and quality checking
• Investigate and gather case files for Housing Ombudsman enquiries. Co-ordinate and carry out case studies and self-assessments for Housing Ombudsman reports, sharing lessons learned with the business.
• Support the Customer Experience Lead in ensuring that Thrive remains compliant with the Housing Ombudsman Code of Complaints.
• Scrutinise and summarise customer feedback and produce reports which highlight trends and lessons learned for Leadership Team and wider business.
• Engage with customers directly by leading focus groups and holding customer voice events both in person and online
• Co-ordinate and analyse customer surveys and feedback
• Contribute to delivering Thrive’s customer ambition.

Requirements:

• Line management experience
• Technical expertise in complaint management, customer service, and quality assurance is essential.
• Ability to role model our core behaviours, with a focus on trust and respect for everyone.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Excellent Microsoft Excel skills
• Ability to work independently and as part of a team.
• Flexible and adaptable to change.

 Benefits:

Thrive’s Top 10! 

• Annual Leave - 25 days per year increasing by length of service (up to 30 days)
• Buy or sell annual leave
• Generous family friendly provision
• Pension - Thrive Homes will pay double your contribution (up to 10%). 
• Discretionary Bonus
• Life assurance - a payment of 3x your salary
• Health Cash Plan - facility to claim cashback for dental, optical and physiotherapy costs, alongside wellness services.
• Virtual GP Service (available 24/7)
• Wellbeing reward scheme (earn vouchers through a health app)
• A range of engagement activities aimed at building team morale, supporting both physical and mental health, and celebrating all things that make us different!

All roles at Thrive are subject to a basic DBS check.

Closing date: 12th June 2024

Interviews Dates: To be confirmed

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

About Thrive

Thrive Homes is an award-winning housing association with a strong track record and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities where people enjoy living. We manage over 5,000 properties and are continuing to build new homes each year.

Thrive’s Approach

Thrive is an exciting place to work. We challenge ourselves and others to deliver results and think differently. We share positive experiences and messages, with trust and respect at the core of every relationship. Our leaders adopt a coaching and mentoring approach - enabling and empowering others to deliver. We embrace change and encourage a strong focus on positive outcomes. We value agile working arrangements from our offices in Apsley, Hertfordshire and we pride ourselves on looking after our colleagues by offering progressive careers and a full range of modern benefits, as we continue to grow as an organisation and aim to attract the very best people.

Thrive homes are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. This commitment is at the core of our understanding the importance of different voices, experiences, perspectives and backgrounds. We actively encourage all applicants that are suitable for the role, from diverse career paths and backgrounds and from all sections of the community. 

As committed members of Inclusive Employers and a Disability Confident Committed employer, we remain steadfast to a fair recruitment process. If you have any accessibility needs and require reasonable adjustment, please contact us. 

Supplier Partnerships Officer

Contract: Permanent, full-time, 35 hours per week

Salary: £33,233 - £34,894 with excellent benefits

Location: London, UK

Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.

About WaterAid:
Want to use your skills in organisation and communication to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as our Supplier Partnerships Officer to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team:
The WaterAid Supplier Partnerships team exists to play a central role in supporting our fundraising teams through the effective procurement and management of suppliers servicing the wider fundraising department.

About the Role:
As our Supplier Partnerships Officer, you will look to understand and influence the fundraising operations of WaterAid, including the part our partners play in the print and dispatch of fundraising campaigns, the management of supporter phone calls, the handling of physical donations, and the processing of our online donations.

In this role, you will ensure the successful fulfilment of WaterAid's fundraising campaigns by briefing requirements to our supplier partners as well as monitoring & evaluating their performance in carrying out these requirements.

You'll also:

• Support projects aimed at achieving the most cost-effective and efficient response handling solutions; (in-house vs. outsourcing) contributing towards achieving improved and high-quality supporter experiences
• Ensure invoice spend is accurately charged to WaterAid by reconciling fees and costs against fulfilment reports and tracking ongoing spend
• Develop and maintain effective working relationships with other departments, ensuring an integrated approach, mutual learning and effective use of resources

About You:

• Experience and/or a sound understanding of account management, working closely with our internal teams and our suppliers
• Excellent time management skills. Proven ability to manage & prioritise own workload, conflicting tasks/ deadlines effectively and successfully
• High attention to detail with ability to work methodically, ensuring minimal errors, and able to problem solve should errors arise
• Ability to analyse fundraiser requirements, and capable of providing the best fulfilment solution working with colleagues and external suppliers

Closing date: Applications will close at 23:59 on the 10th of June. Availability for interview is required 24th June 2024.

How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format.

Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

BEO is an independent national Black civil rights and campaigning charity created to dismantle systemic racism in Britain, drive generational change and deliver better lived experiences for Black people across the country. We are ready for a generational shift and will strive tirelessly to dismantle systemic racism and make the UK a better, fairer country for Black people.

We are looking for someone who is passionate about driving forward anti racist change and who has developed similar frameworks. You will have strong EDI, anti-racist and intersectional experience of successfully influencing change to improve the experience of minority groups in an organisation.

This is a great opportunity for a driven and credible advocate of equality, diversity and inclusion, who has an understanding of equality and diversity legislation, HR policies, issues and good practice as well as what it takes to foster an inclusive culture and to play a key role in a highly respected national charity. The successful candidate will have experience of providing strategic operational advice and guidance on EDI to employers at all levels of their organisation. You may be working as a consultant in the space already or be an in-house specialist.

In return we offer flexible working, a generous employee benefits package, a friendly supportive team and the chance to be part of a charity focussed on dismantling systemic racism experienced by Black people in the UK.