Supplier Partnerships Officer

Supplier Partnerships Officer

Contract: Permanent, full-time, 35 hours per week

Salary: £33,233 - £34,894 with excellent benefits

Location: London, UK

Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.

About WaterAid:
Want to use your skills in organisation and communication to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as our Supplier Partnerships Officer to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team:
The WaterAid Supplier Partnerships team exists to play a central role in supporting our fundraising teams through the effective procurement and management of suppliers servicing the wider fundraising department.

About the Role:
As our Supplier Partnerships Officer, you will look to understand and influence the fundraising operations of WaterAid, including the part our partners play in the print and dispatch of fundraising campaigns, the management of supporter phone calls, the handling of physical donations, and the processing of our online donations.

In this role, you will ensure the successful fulfilment of WaterAid's fundraising campaigns by briefing requirements to our supplier partners as well as monitoring & evaluating their performance in carrying out these requirements.

You'll also:

• Support projects aimed at achieving the most cost-effective and efficient response handling solutions; (in-house vs. outsourcing) contributing towards achieving improved and high-quality supporter experiences
• Ensure invoice spend is accurately charged to WaterAid by reconciling fees and costs against fulfilment reports and tracking ongoing spend
• Develop and maintain effective working relationships with other departments, ensuring an integrated approach, mutual learning and effective use of resources

About You:

• Experience and/or a sound understanding of account management, working closely with our internal teams and our suppliers
• Excellent time management skills. Proven ability to manage & prioritise own workload, conflicting tasks/ deadlines effectively and successfully
• High attention to detail with ability to work methodically, ensuring minimal errors, and able to problem solve should errors arise
• Ability to analyse fundraiser requirements, and capable of providing the best fulfilment solution working with colleagues and external suppliers

Closing date: Applications will close at 23:59 on the 10th of June. Availability for interview is required 24th June 2024.

How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format.

Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.