Beneficiary support coordinator jobs in Birmingham
Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.
You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.
To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the South West region in Cornwall, Devon, Dorset, Wiltshire, Gloucestershire or Somerset. There will be occasional travel around the South West Region, and you will be required to travel for quarterly face to face team meetings.
About the team
The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the South West, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team of 10, which includes two Regional Casework Managers and a Regional Operations Manager.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the South West would be valuable
About SSAFA
SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
If you've applied for this role previously within the last six months, we encourage you not to reapply as we already have your details saved on our system and will contact you if a suitable position becomes available.
Closing date: Midnight on 19 January 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: 28 January 2026
Our vision A society in which the Armed Forces, veterans and their families can thrive.
Marauders Men's Health – South Wales has a vacancy for a Programme Director
About Marauders Men's Health
Marauders Men's Health is a dynamic, South Wales-based charity dedicated to improving the health, wellbeing, and mental fitness of men through connection and support. We are the community where men can walk, talk, and grow together, underpinned by the Five Ways to Wellbeing model (Connect, Be Active, Give, Take Notice, Learn).
We have established strong foundations, including secured funding from the Big Lottery Community Fund over three years, a full Board of Trustees, and a growing programme of 8 events each week, including Walk & Talks and Sports Hubs. We are seeking an inspiring leader to drive our ambitious strategy to engage 7,000 men and provide 330 Personal Wellbeing Plans over the next three years.
The Marauders believe in creating a space where men come together, support each other, and build better lives through shared purpose and action.
Opportunity
Reporting directly to the Board of Trustees, this crucial role is responsible for the overall leadership, management, and operational delivery of the charity. You will take the lead in executing our strategic vision and ensuring our operations are robust, particularly in the development of our key programmes and IT platform.
What we offer
Marauders Men's Health is a small-to-medium charity with secured funding, and the compensation package will be competitive and reflective of the regional South Wales 3rd Sector market.
The position is fixed-term to 30 April 2028.
To Apply:
Please submit your CV, a supporting statement and a covering letter detailing your relevant experience and why you are the right person to lead the Marauders.
Closing date: 6 February 2026
Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.
Please be aware that we reserve the right to close this vacancy early should sufficient applications be received.
Marauders Men’s Health is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a Trust which seeks to fulfil our social, cultural and economic obligation to Wales, and the world. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.
JOB DESCRIPTION
Key Responsibilities
1. Strategic & Operational Leadership
· Lead the day-to-day running and strategic direction of the charity in line with the Board’s vision.
· Develop, manage, and oversee the charity's resources and workstreams.
· Ensure governance, compliance, and policies/procedures remain in good shape.
· Support the Board with fundraising strategy and financial accountability, including financial forecasting and reporting to funders.
2. Programme Management & Delivery
· Directly manage the Programme & Projects Manager and the Regional Event Leaders, and assist in the recruitment process for the newly established Volunteering Co-ordinator and the Wellbeing Coach/Coordinator roles.
· Drive the delivery and expansion of our core programmes, including the Physical Activities (Walk & Talks, Sports Hubs), Volunteer Engagement, Community Partnerships and the Personal Wellbeing Plans (PWP)18.
· Develop and implement the Marauders Pathway Programme to establish a culture of good citizenship and peer support.
3. People & Volunteer Management
· Provide leadership, support, and development for staff, managing issues such as payroll, sickness, and holidays.
· Oversee the Volunteer Co-ordinator to develop a comprehensive volunteer management process, including recruitment, training, and 'Reward & Recognition’.
· Help inspire 100 men to give back to the community through volunteering.
4. Partnerships & IT Development
· Maintain and forge new community partnerships (e.g. with voluntary organisations, NGO’s, other charities and social enterprises) to enhance volunteering, education, and wellbeing services.
· Spearhead the development of our IT Platform, focusing on a robust website and a Beneficiary Management System (CRM) for efficient reporting, data capture, and engagement.
· Oversee digital marketing and communications, including newsletters and social media content.
Additional Information:
As an employee of Marauders Men's Health the post holder will:
• Ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other Trust policies, procedures and codes as appropriate.
• Take reasonable care for the health and safety of yourself and of other persons who may be affected by your acts or omissions at work in accordance with the Health and Safety at Work Act 1974, EC directives and the Trusts Safety, Health and Environment Policies and procedures and to cooperate with the Trust on any legal duties placed on it as the employer.
PERSON SPECIFICATION
Important note: It is the Trust’s policy to use the person specification as a key tool for short-listing. Candidates should evidence that they meet ALL of the essential criteria as well as, where relevant, the desirable. As part of the application process you will be asked to provide this evidence via a supporting statement. Please ensure that the evidence you are providing corresponds with the numbered criteria outlined below. Your application will be considered based on the information you provide under each element.
Essential Criteria
Essential Experience & Attributes
- Highly Personable & Engaging: The ability to build strong relationships with staff, volunteers, beneficiaries, and partners is critical.
- Management & Leadership: Proven experience managing staff and leading the operational delivery of projects and programmes. A resilient, determined and confident team player, comfortable with making decisions and highly customer focused coupled with demonstrable people management skills.
- IT Literate: Comfortable managing and driving the development of digital tools and systems (e.g., Google Workspace, CRM, Quickbooks, Trello, Excel).
- Flexibility: Willingness to work flexibly in terms of hours and location, with a base in South Wales.
- Presentation and Reporting Skills: Excellent presentation and reporting skills are essential, as you will be required to present to the community and beneficiaries and be able to write effective reports to the Board of Trustees and Funders.
- Project Planning: Experience of supporting the creation of project plans, including prioritisation and scheduling of conflicting tasks and effective use of available resources and budgets.
Desirable Experience
- Third Sector Knowledge: Experience working professionally within a charity or non-profit organisation.
- Community Context: Knowledge of the South Wales community and its social and health landscape.
- Wellbeing Focus: Familiarity with the Five Ways to Wellbeing model and men's health issues.
- Welsh: Able to converse (written and spoken) in Welsh.
Mae gan Marauders Men's Health – South Wales swydd wag ar gyfer Cyfarwyddwr Rhaglen
Ynglŷn â Marauders Men's Health
Mae Marauders Men's Health yn elusen ddeinamig yn Ne Cymru sy'n ymroddedig i wella iechyd, lles a ffitrwydd meddyliol dynion trwy gysylltiad a chefnogaeth. Ni yw'r gymuned lle gall dynion gerdded, siarad, a thyfu gyda'i gilydd, wedi'i ategu gan y model Pum Ffordd i Les (Connect, Be Active, Give, Take Notice, Learn).
Rydym wedi sefydlu sylfeini cadarn, gan gynnwys cyllid wedi'i sicrhau gan Gronfa Gymunedol y Loteri Fawr dros dair blynedd, Bwrdd llawn o Ymddiriedolwyr, a rhaglen gynyddol o 8 digwyddiad bob wythnos, gan gynnwys Cerdded a Sgyrsiau a Hybiau Chwaraeon. Rydym yn chwilio am arweinydd ysbrydoledig i yrru ein strategaeth uchelgeisiol i ymgysylltu â 7,000 o ddynion a darparu 330 o Gynlluniau Lles Personol dros y tair blynedd nesaf.
Mae'r Marauders yn credu mewn creu gofod lle mae dynion yn dod at ei gilydd, yn cefnogi ei gilydd, ac yn adeiladu bywydau gwell trwy bwrpas a gweithredu a rennir.
Cyfle
Gan adrodd yn uniongyrchol i'r Bwrdd Ymddiriedolwyr, mae'r rôl hanfodol hon yn gyfrifol am arweinyddiaeth gyffredinol, rheolaeth a chyflawni gweithredol yr elusen. Byddwch yn cymryd yr awenau wrth weithredu ein gweledigaeth strategol a sicrhau bod ein gweithrediadau'n gadarn, yn enwedig wrth ddatblygu ein rhaglenni allweddol a'n platfform TG.
Yr hyn rydyn ni'n ei gynnig
Mae Marauders Men's Health yn elusen fach i ganolig gyda chyllid sicr, a bydd y pecyn iawndal yn gystadleuol ac yn adlewyrchu marchnad ranbarthol 3ydd Sector De Cymru.
Mae'r swydd yn gyfnod penodol hyd at 30 Ebrill 2028.
I wneud cais:
Cyflwynwch eich CV, datganiad ategol a llythyr eclathro yn manylu ar eich profiad perthnasol a pham mai chi yw'r person iawn i arwain y Marauders.
Dyddiad cau: 6 Chwefror 2026
Gellir cyflwyno ceisiadau yn Gymraeg, ac ni fydd cais a gyflwynir yn Gymraeg yn cael ei drin yn llai ffafriol na chais a gyflwynir yn Saesneg.
Byddwch yn ymwybodol ein bod yn cadw'r hawl i gau'r swydd wag hon yn gynnar os derbynnir digon o geisiadau.
Mae Marauders Men's Health wedi ymrwymo i gefnogi a hyrwyddo cydraddoldeb ac amrywiaeth ac i greu amgylchedd gwaith cynhwysol. Credwn y gellir cyflawni hyn drwy ddenu, datblygu a chadw ystod amrywiol o staff o lawer o gefndiroedd gwahanol sydd â'r uchelgais i greu Ymddiriedolaeth sy'n ceisio cyflawni ein rhwymedigaeth gymdeithasol, ddiwylliannol ac economaidd i Gymru, a'r byd. Wrth gefnogi ein gweithwyr i gyflawni cydbwysedd rhwng eu gwaith a'u bywydau personol, byddwn hefyd yn ystyried cynigion ar gyfer trefniadau gweithio hyblyg neu rannu swyddi.
DISGRIFIAD SWYDD
Cyfrifoldebau Allweddol
· Arweinyddiaeth Strategol a Gweithredol
· Arwain cyfeiriad rhedeg a strategol yr elusen o ddydd i ddydd yn unol â gweledigaeth y Bwrdd.
· Datblygu, rheoli a goruchwylio adnoddau a ffrydiau gwaith yr elusen.
· Sicrhau bod llywodraethu, cydymffurfiaeth, a pholisïau/gweithdrefnau yn parhau i fod mewn cyflwr da.
· Cefnogi'r Bwrdd gyda strategaeth codi arian ac atebolrwydd ariannol, gan gynnwys rhagolygon ariannol ac adrodd i gyllidwyr.
· Rheoli a Chyflwyno Rhaglenni
· Rheoli'r Rheolwr Rhaglenni a Phrosiectau a'r Arweinwyr Digwyddiadau Rhanbarthol yn uniongyrchol, a chynorthwyo yn y broses recriwtio ar gyfer y Cydlynydd Gwirfoddoli sydd newydd ei sefydlu a'r rolau Hyfforddwr/Cydlynydd Lles.
· Gyrru'r gwaith o gyflwyno ac ehangu ein rhaglenni craidd, gan gynnwys y Gweithgareddau Corfforol (Cerdded a Sgyrsiau, Hybiau Chwaraeon), Ymgysylltu â Gwirfoddolwyr, Partneriaethau Cymunedol a'r Cynlluniau Lles Personol (PWP)18.
· Datblygu a gweithredu Rhaglen Llwybr Marauders i sefydlu diwylliant o ddinasyddiaeth dda a chymorth cymheiriaid.
3. Rheoli Pobl a Gwirfoddolwyr
· Darparu arweinyddiaeth, cefnogaeth a datblygiad i staff, gan reoli materion fel cyflogres, salwch a gwyliau.
· Goruchwylio'r Cydlynydd Gwirfoddolwyr i ddatblygu proses rheoli gwirfoddolwyr gynhwysfawr, gan gynnwys recriwtio, hyfforddi, a 'Gwobrwyo a Chydnabyddiaeth'.
· Helpwch i ysbrydoli 100 o ddynion i roi'n ôl i'r gymuned trwy wirfoddoli.
4. Partneriaethau a Datblygu TG
· Cynnal a meithrin partneriaethau cymunedol newydd (e.e. gyda sefydliadau gwirfoddol, cyrff anllywodraethol, elusennau eraill a mentrau cymdeithasol) i wella gwasanaethau gwirfoddoli, addysg a lles.
· Arweiniodd ddatblygiad ein Platfform TG, gan ganolbwyntio ar wefan gadarn a System Rheoli Buddiolwyr (CRM) ar gyfer adrodd effeithlon, cipio data ac ymgysylltu.
· Goruchwylio marchnata digidol a chyfathrebu, gan gynnwys cylchlythyrau a chynnwys cyfryngau cymdeithasol.
Gwybodaeth Ychwanegol:
Fel gweithiwr i Marauders Men's Health, bydd deiliad y swydd:
• Sicrhau cydymffurfiaeth â gofynion cyfreithiol a rheoleiddiol mewn perthynas â chydraddoldeb ac amrywiaeth, diogelu data, hawlfraint a thrwyddedu, diogelwch, polisïau, gweithdrefnau a chodau eraill yr Ymddiriedolaeth fel y bo'n briodol.
· Cymerwch ofal rhesymol am iechyd a diogelwch eich hun a phobl eraill a allai gael eu heffeithio gan eich gweithredoedd neu hepgoriadau yn y gwaith yn unol â Deddf Iechyd a Diogelwch yn y Gwaith 1974, cyfarwyddebau'r CE a Pholisïau a gweithdrefnau Diogelwch, Iechyd a'r Amgylchedd yr Ymddiriedolaethau ac i gydweithredu â'r Ymddiriedolaeth ar unrhyw ddyletswyddau cyfreithiol a osodir arni fel cyflogwr.
Meini Prawf Hanfodol
Nodyn pwysig: Polisi'r Ymddiriedolaeth yw defnyddio'r fanyleb person fel offeryn allweddol ar gyfer rhestr fer. Dylai ymgeiswyr dystiolaeth eu bod yn bodloni POB un o'r meini prawf hanfodol yn ogystal â, lle bo'n berthnasol, y dymunol. Fel rhan o'r broses ymgeisio, gofynnir i chi ddarparu'r dystiolaeth hon drwy ddatganiad ategol. Gwnewch yn siŵr bod y dystiolaeth rydych chi'n ei darparu yn cyfateb i'r meini prawf wedi'u rhifo a amlinellir isod. Bydd eich cais yn cael ei ystyried yn seiliedig ar y wybodaeth rydych chi'n ei darparu o dan bob elfen.
Meini Prawf Hanfodol
Profiad a Phriodoleddau Hanfodol
· Personol Iawn ac Ymgysylltu: Mae'r gallu i adeiladu perthnasoedd cryf gyda staff, gwirfoddolwyr, buddiolwyr a phartneriaid yn hanfodol.
· Rheoli ac Arweinyddiaeth: Profiad profedig o reoli staff ac arwain cyflawni prosiectau a rhaglenni. Chwaraewr tîm gwydn, penderfynol a hyderus, yn gyfforddus â gwneud penderfyniadau ac yn canolbwyntio ar gwsmeriaid iawn ynghyd â sgiliau rheoli pobl dangosadwy.
· TG Literate: Yn gyfforddus yn rheoli a gyrru datblygiad offer a systemau digidol (ee, Google Workspace, CRM, Quickbooks, Trello, Excel).
· Hyblygrwydd: Parodrwydd i weithio'n hyblyg o ran oriau a lleoliad, gyda chanolfan yn Ne Cymru.
· Sgiliau cyflwyno ac adrodd: Mae sgiliau cyflwyno ac adrodd rhagorol yn hanfodol, gan y bydd gofyn i chi gyflwyno i'r gymuned a'r buddiolwyr a gallu ysgrifennu adroddiadau effeithiol i'r Bwrdd Ymddiriedolwyr a Chyllidwyr.
· Cynllunio Prosiect: Profiad o gefnogi creu cynlluniau prosiect, gan gynnwys blaenoriaethu ac amserlennu tasgau sy'n gwrthdaro a defnydd effeithiol o'r adnoddau a'r cyllidebau sydd ar gael.
Meini Prawf Dymunol
· Gwybodaeth Trydydd Sector: Profiad o weithio'n broffesiynol mewn elusen neu sefydliad dielw.
· Cyd-destun Cymunedol: Gwybodaeth am gymuned De Cymru a'i thirwedd gymdeithasol ac iechyd.
· Ffocws ar Les: Cyfarwydd â'r model Pum Ffordd i Les a materion iechyd dynion.
· Cymraeg: Yn gallu sgwrsio (ysgrifenedig a llafar) yn Gymraeg.
Please submit your CV, a supporting statement and a covering letter detailing your relevant experience and why you are the right person to lead the Marauders.