Beneficiary support coordinator jobs

The Chief Operating Officer (COO) is a key member of the senior 
leadership team, responsible for overseeing the operational and 
financial management of the charity. 

As a Chartered Accountant, the COO will bring strong financial 
expertise and strategic insight to ensure the charity’s resources 
are efficiently and effectively used to deliver its mission. 

This includes managing the day-to-day operations, ensuring 
financial health and compliance, driving operational efficiency, 
and working closely with the CEO and Board to implement the 
charity’s strategic vision.

The Head of Program reports to and works closely with the Country Director to provide strategic program direction for DRC’s ALT (Algeria, Libya and Tunisia) response in a manner that is accountable to the communities we work with. The HoP is expected to contribute to the quality assurance of program implementation across the project development and implementation cycle. The position ensures that DRC’s projects significantly contribute to meeting immediate humanitarian needs, transitioning from relief to longer-term rebuilding and recovery. The HoP is a key senior position in the DRC country set up, responsible for cross-cutting programmatic information management, sound design of and overseeing assessments, monitoring and evaluation, and ensuring that information collected is reflected upon, used to improve ongoing projects, and is incorporated into consistently high-quality grant proposals and reports. S/he plays a crucial role in strategy development and adherence and ensuring that policies, systems, and people are continuously and accurately working in a coordinated manner to ensure that a coherent and comprehensive program is designed and implemented. Your main duties and responsibilities will be:

​ Programming Strategy & Development

• Constant in-depth analysis of humanitarian context, trends, gaps, challenges and opportunities
• Participate in country level strategic planning, lead the annual review process and contribute to the sustainable management of program with a continual eye to new program development that addresses displacements and meets the needs of beneficiaries
• As a key pillar of the overall country strategy, develop/define the country programming strategy designing process in a collaborative way in order to ensure program appropriateness and accountability among the country program team.
• Write/Review and monitor the Program Strategy document based upon a clear needs/evidence driven approach, DRC’s core expertise and a large stakeholders analysis
• Foster synergies between program areas and promotes an integrated approach
• Support the strong integration of protection throughout all humanitarian initiatives and ensure adherence to Sphere standards or any other international standards when relevant
• Support the integration of gender mainstreaming across all programs
• Facilitate assessment and rapid response in any humanitarian situation, with written report and recommendation to initiate and setup relevant emergency projects if a response is decided on
• Keep abreast and engage with the Durable Solutions Architecture and ensure DRC is well represented in these fora.
• Advocate about DRC’s program with government, donors, and humanitarian stakeholders, in cluster meetings, workshops, conferences and in other relevant form

Program Implementation & Coordination

• Provide oversight, guidance and leadership to all aspects of program development and implementation, including ensuring timely reporting, compliance and quality utilizing routine monitoring and feedback into program implementation
• Ensure effective and transparent budget follow up, planning and use of financial resources in compliance with DRC and donor policies and priorities
• Develop a close and productive working relationship with Area Offices to ensure that all aspects of programs are implemented to maximum affect and compliant with DRC and donor regulations.
• Ensure grant Kick Off and Close Out meetings are systematically taking place
• Ensure regular grant review meetings are taking place and red flags are discussed and actioned upon
• Effectively stay abreast of donor policies, procedures, rules and regulations

Program Monitoring, Evaluation, Accountability and Learning

• Ensure the implementation of effective and participatory program Monitoring, Evaluation, Accountability and Learning strategies at all levels of the DRC’s program in country
• Ensure that all projects contribute to measuring impact and are in line with DRC’s country strategic plan
• Ensure quality programming by coordinating the technical support provided by the Regional Office and HQ, by developing M&E tools and indicators and other quality improvement initiatives
• Adopt an evidence-based approach that see the dissemination of lessons learned and best practices within DRC country and Region teams, to donors and to other stakeholders when relevant in order ensure synergetic programming and cross-program collaboration in ALT and in the whole region
• Supervise monitoring and evaluation of the operations to ensure the overall implementation is in accordance with agreed work plans, donor agreements and humanitarian accountability framework
• Ensure Information Management is embedded with DRC program and data are managed in a confidential manner

Fundraising, Grant proposals writing & reporting processes

• Ensure up to date donor mapping and pursue funding opportunities in all DRC competence areas, and coordinate the capacities of the program managers and SMT to identify and materialize opportunities
• Lead in the design of programs to input into potential proposals.
• Review final reports and authorize on proposals to be submitted to external donors and HQ

Program staff Management and Capacity Building

• Effectively manage the program team in the coordination office in Tunis: Project Development and Quality Manager, Protection Manager, Humanitarian Mine Action Operation, ECREC Manager, Partnership Coordinator and the Program Trainee
• Ongoing development of team composition and structure to ensure that is fit for purpose, develop Job descriptions/Terms of Reference, follow up program staff related recruitment processes and orientation of staff. Proactively seek to increase the numbers of national staff members in the Programs team.
• When needed, draft and/or review scopes of work to hire and manage technical consultants, including review for technical efficacy and contract budget
• Development of overall staff competence through leadership, training and coaching of technical and management key program staff
• Conduct annual staff performance reviews

Donor liaison, Partnerships and Representation

• Represent DRC’s program to funders and potential donors
• Cultivate key relationships that enhance DRC’s visibility, credibility in ALT
• Frequent travel for direct support to field sites, representation and identification of opportunities for organizational growth in the competence areas profit, independent, rights-based refugee organization.
• Review and oversee implementation of the CSO partnership strategy and promote localization agenda within DRC.
• Identify local NGOs/partners and develop partnership with relevant and complementary partners.

Other

• In close collaboration with the broader Senior Management Team, lead by example to ensure continual progress towards DRC’s Age, Gender, and Diversity policy and AGD programmatic minimum standards, and promote compliance with DRC’s commitment to zero-tolerance to Sexual Exploitation and Abuse policy. 
• Other duties as requested by the Country Director

About you

To be successful in this role we expect you to at least 5 years' experience in relevant field. Moreover, we also expect the following:

Required

• Minimum 7-8 years of progressively responsible experience in program management, leadership, and design in countries of conflict or post-conflict, including working on protection and mine action programmes.
• Minimum 4 years of experience working in managing emergency operations, including 2 years at senior management level and at least 2 years in the Middle East/North Africa.
• Demonstrated experience and skill in proposal development, budget development, program implementation, monitoring and evaluation.
• Master’s degree in International Development and/or Humanitarian Assistance, Project Management, or any other related field 
• Demonstrated experience in managing migration programmes and cross-border programming.
• Proven experience in effectively coordinating with National Governments, International and National NGO partners and a variety of working with and coordinating with a variety of donors including SDC, ECHO, DANIDA, UN agencies, EU FPI and DG.
• Demonstrated commitment to apply an age, gender and diversity (AGD) and Conflict Sensitive approach to programming.  
• Proven experience in managing integrated programs as well as capacity building.
• Fluent in English
• Fluent in French

Desirable

• Arabic: Desirable

In this position, you are expected to demonstrate DRC’ five core competencies: 

Striving for excellence: You focus on reaching results while ensuring an efficient process. 

Collaborating: You involve relevant parties and encourage feedback. 

Taking the lead: You take ownership and initiative while aiming for innovation. 

Communicating: You listen and speak effectively and honestly. 

Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

Contract length: 24 months

Band: E management

Designation of Duty Station: Family duty station

Start date: as soon as possible 

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Expatriates; please refer to drc.ngo under Vacancies.

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications: 08 /July / 2025 

Applications will be reviewed on a rolling basis, and early submission is strongly encouraged.

For further information about the Danish Refugee Council, please consult our website drc.ngo.

Contracted Weekly Hours: 37.5. Monday to Friday 9am-5pm

Contract Type: Fixed term – 12 months

Annual leave: 25 days annual leave plus 8 bank holidays per annum

Salary: £45,000

Location: ICN office in Bournemouth

International Care Network is a Christian charity whose aim is to help to rebuild the lives of asylum seekers and vulnerable migrants. We are looking for a Director of Operations to oversee and optimise the day to day administrative and operational functions of the organisation to ensure the efficient and effective delivery of the charitable programmes and services. The Director of Operations will work closely with the senior leadership team (CEO and department managers) to develop and implement strategic plans, promote diversity and inclusion and drive organisational growth and impact

ICN provides benefits to staff including:

• Company pension scheme.
• A degree of flexibility with contracted hours.
• Staff welfare opportunities including socials.
• Training opportunities relevant to role.

ICN will seek to ensure that all existing and potential employees are given equal opportunities. We are committed to diversity and equality of opportunity in our employment policies and practices. Our aim is to promote diversity so that no employee or potential employee will be subject to unlawful or unfair discrimination because of gender, age, marital or civil partnership status, colour, race, nationality or other ethnic or national origin, disability, religion, sexual orientation, gender reassignment, pregnancy or maternity or membership or non-membership of a trade union or political beliefs. We will seek to ensure that no applicant for employment is disadvantaged by conditions or requirements which cannot be justified.

ICN take the safeguarding of service users, staff and volunteers very seriously, with a robust safeguarding policy and process in place. As part of this ICN are committed to developing a safe culture ensuring that all steps are taken to recruit staff and volunteers who are safe to work with our service users and staff, including requiring relevant DBS checks to be taken for roles working with children and/or vulnerable adults.

Call for Expressions of interest

End term evaluation Youth with disabilities Consultancy Uganda

Anticipated timeframe: 28 July 2025 to 31 March 2026

Location: Uganda or Kenya/UK/South Africa

Anyim Maber (bright and better future): Enhanced opportunities for employment and employability for youth with disabilities End-Term Evaluation

Overview

The project aims to enable youth with disabilities (especially young women) in Uganda through Organisations of Persons with Disabilities (OPDs) and Civil Society Organisations (CSOs) to influence development processes to promote equitable access to finance, skills and markets and greater alignment with the green agenda.

It will achieve this by supporting the development of existing Mirco, Small, and Medium-sized Enterprises (MSMEs) owned by youth with disabilities to directly employ youth with disabilities (job seekers). It will provide the MSMEs with access to skills, finance and markets, and the job seekers with access to skills training including apprenticeships and employability skills.

Purpose of the evaluation

The end term evaluation (ETE) will assess the performance of the project and garner specific learnings that can be taken forward in future programme design and implementation. The evaluation should address the evaluation criteria questions in the Terms of Reference, including the effectiveness and replicability of the model piloted in this project and recommendations pertaining to scalability and sustainability.

This evaluation will employ a collaborative and participatory approach ensuring engagement with a wide range of relevant stakeholders. Mixed methods of data collection and analysis will be determined in collaboration with the appointed consultant/consultancy. 

The evaluation will be contracted to an external independent consultant or consultancy company. Regional/global teams will be considered but it will be beneficial if the lead consultant and/or team members are based in Uganda. Gender balance and lived experience of disability within the team will be welcomed.

Please read the ToR for the full detail on this consultancy covering the project context, project overview and reach, project goal, intended outcomes, full purpose of the evaluation, methodology, outputs, communication plan, and all other vital information.

The evaluation will be contracted to an external independent consultant/consultancy company. Regional/global teams will be considered but it is beneficial the lead consultant/ team members are based in Uganda. Gender balance and lived experience of disability within the team is welcomed.

Consultant/ evaluation team’s expertise

• Extensive experience in monitoring and evaluation for international development project/programmes, with strong skills in both qualitative and quantitative approaches. 

• Thematic expertise in economic empowerment with comprehensive understanding of preferred practices/policy issues at national and global levels. 

• Prior experience of Most Significant Change or Outcome Harvesting for programme evaluation purposes (depending on proposed approach). 

• Prior experience working in Sub-Saharan Africa is essential, including primary data collection, preferably in Uganda. 

• Prior economic empowerment work/evaluation experience, as well as knowledge and expertise of disability inclusion and gender mainstreaming. 

• Experience of carrying out evaluation and learning exercises of an appropriate scale and involving young people and persons with disabilities in a participatory manner.

• Can source and manage additional support with relevant services such as data collection, translation, sign language interpretation, and transcription, in Uganda when necessary. 

• Can produce clear, concise, and analytical reports in English, with excellent attention to detail, and to meet agreed deadlines. 

• Experience of producing learning and summary documents to share findings and recommendations with diverse audiences in clear and engaging ways. Familiarity with accessible design principles advantageous. 

• Excellent communication skills in written and spoken English. Fluency in relevant local languages in Uganda (Luo) is also highly desirable.

The deadline to submit your bid will be Friday 11 July 2025 23.30pm British Summer Time.

Virtual interviews will be held from 21 July 2025 onwards, lasting up to one hour. Client references will be required for each participating consultant before an agreement is signed. 

Next Steps

To submit your bid please use the link provided above.

Please remember to read the complete ToR, and complete our online Expression of Interest (EoI) form.

Value for money will be one of the proposal assessment criteria so please download and complete the Budget Template, completing both tabs, using Euros as the currency.

Then upload your completed budget template alongside your CV/ teams members CVs, and two examples of similar work you/your team has conducted.

Sightsavers is committed to running a fair and transparent tender process and ensuring that all bidders are treated and assessed equally during this process.

As an Equal Opportunity Employer, we actively encourage Expressions of Interest from all sections of the community. Qualified people with a disability are particularly encouraged to express their interest.

Sightsavers is an employer that does not tolerate any form of harassment and has zero tolerance for sexual exploitation and abuse. All potential consultants will be subjected to rigorous background checks and controls.