52 Bereavement support services manager jobs

We are looking for a Supporter Experience Officer to deliver an exceptional experience to all supporters across the organisation, by implementing a diverse range of personalised communication journeys across a range of channels and audiences to retain support and increase engagement with Battersea.

The ideal candidate will:

• have proven experience in planning, delivering and evaluating direct marketing campaigns across multiple channels, with strong knowledge of direct marketing principles.
• be highly organised and detail-oriented, able to manage multiple complex projects, competing priorities and tight deadlines while maintaining high-quality work with minimal supervision.
• have excellent relationship-management and communication skills, with experience working collaboratively with internal teams and external suppliers, developing clear campaign briefs and effectively communicating objectives, messaging and requirements.
• be proactive and solutions-focused, with strong problem-solving and decision-making skills and a track record of successfully introducing new and improved ways of working.
• be accountable for achieving results and managing income and expenditure within their remit, with strong reporting and analytical skills. They will have excellent written English, strong numerical ability and advanced IT/MS Office skills.
• be an excellent communicator and influencer, able to present, negotiate, build credibility and develop positive relationships with a wide range of stakeholders. They will also demonstrate empathy and resilience when handling sensitive issues and be comfortable working effectively in a changing, high-pressure environment.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: Tuesday 15th September 2026, 11.59pm

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s):

First round (Online, via MS Teams) - Thursday 24th and Friday 25th September 2026

Second round (In person) - Week commencing 5th October 2026

For more information about the role, please download our Recruitment pack.

Shape the future of the UK’s dedicated Muslim Cancer Support Network by providing critical administrative support. Safeena was created to ensure no Muslim facing cancer feels alone.

As we grow from a volunteer‑led initiative into a professionally governed national organisation, we are recruiting an Administrator who will play a central role in supporting our Head of Transformation and strengthening the foundations of our charity.

Home‑based (UK) with occasional travel

This role is ideal for someone who is organised, proactive and passionate about health equity. You will be at the heart of Safeena’s transformation programme, helping build systems, processes and governance that enable our volunteers, community champions and befriending teams to support Muslims affected by cancer with dignity, compassion and culturally sensitive care.

Why this role matters

Safeena is delivering a major two‑year transformation programme focused on building organisational capacity, strengthening governance, developing a skilled volunteer workforce and expanding cancer awareness activity across mosques and Muslim communities. Your administrative leadership will help ensure Safeena becomes a credible, compliant and high‑performing national charity capable of reaching thousands.

About Safeena

Safeena provides faith‑informed emotional support, peer befriending, bereavement support, cancer literacy education, and culturally sensitive volunteer services. Our work is rooted in sincerity (ikhlas), accountability, service (khidma) and compassion, ensuring every individual receives care that respects their faith, culture and dignity.

Key Responsibilities

Inbox & Communication Management

• Manage and triage the Head of Transformation and Hello inboxes

• Draft responses, prioritise actions and maintain professional communication with partners and volunteers

Meetings & Coordination

• Organise meetings, workshops and community sessions

• Prepare agendas, papers and pre‑reads

• Take accurate minutes and maintain action logs

Documentation & Governance

• Format and proofread reports, papers and presentations

• Maintain project documentation and support governance processes

• Assist with board and steering group preparation

Project Administration

• Maintain project documentation

• Support reporting, monitoring and data collection

• Assist with onboarding and close‑down of project activities

General Administrative Duties

• Diary coordination, travel arrangements and basic financial admin

• Maintain confidentiality and uphold Safeena’s safeguarding standards

Person Specification

Essential

• Strong organisational and communication skills

• Experience managing inboxes, documentation and meeting coordination

• Proficiency in Microsoft Office

• Ability to work independently and handle sensitive information

Desirable

• Experience in healthcare, charity or transformation settings

• Understanding of culturally competent or faith‑informed support environments

The role

Lead the growth and delivery of Cruse's External Training & Consultancy programme, combining business development, customer relationship management, and delivery oversight to make Cruse the leading provider of bereavement training in England, Wales and Northern Ireland.

You will be responsible for managing our external training programme. The programme has been delivering high-quality grief and bereavement training to over 370 external organisations and thousands of individuals for the past ten years. This role will be responsible for sourcing, planning and managing customer engagements, and ensuring Cruse is the leading training provider for loss and bereavement in England, Wales and Northern Ireland.

You will be responsible for developing a sales and marketing strategy, targeting relevant organisations and selling our training products. You will be overseeing the organisation of training sessions and then handing over to one of our trainers to deliver the sessions, providing support where needed, monitoring and acting on feedback, and always ensuring a consistently high standard of customer service.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages.  Please note that if your application does not include both a CV and covering letter, it may not be considered.

The closing date for applications is 16 September 2026 with interview taking place week commencing the 28th September 2026. We reserve the right to close the advert early as suitable candidates apply.

Please be advised that if you do not hear from us by 28 September 2026, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

The role

The Project Officer will be responsible for the day-to-day delivery of our Council funded Adult Bereavement Service in Cornwall and the Isles of Scilly.This service aims to provide accessible, empathetic and effective support for adults affected by bereavement, particularly sudden or drug/alcohol-related deaths. The Project Officer will work collaboratively as part of the local and regional volunteer and staff team.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages.

The closing date for applications is the 18 September 2026 with interviews taking place week commencing 28 September 2026 via Teams.

Please be advised that if you do not hear from us by 28 September 2026, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:

• Applicants in England and Wales: DBS Code of Practice

• Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email. 

We comply with all relevant data protection legislation and process your data fairly.

The role

As a Finance Manager at Cruse Bereavement Support you will oversee the day-to-day financial transactions made by Cruse Bereavement Support and ensure the accuracy, timeliness, and completeness of all income and expenditure transactions undertaken. You will also assist in implementing the financial control within the team, oversee month-end processes and monthly payroll, and prepare the monthly management accounts and supporting information.  This is a unique opportunity to gain experience at a national charity and make a difference.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. If your application does not contain both a covering letter and CV, your application may not be considered.

The closing date for applications is 16th September 2026, with first interviews taking place week commencing 28th September 2026 via Microsoft Teams.

Please be advised that if you do not hear from us by 28th September 2026, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

The role

At Cruse we believe bereaved people should not be alone in their grief. We provide expert bereavement and grief training and support.

Cruse has over 3,500 volunteers who provide bereavement support in a range of ways including answering helpline call, support through understanding your bereavement sessions, and one-to-one and group support. We provide a wide range of training for organisations and individuals, through grief awareness webinars and essential bereavement support training.

As a trainer at Cruse Bereavement Support, you will play a key role in equipping volunteers, individuals and organisations with the skills and knowledge to support bereaved individuals. You will deliver high-quality training, assess learner progress, and contribute to the continuous development of our bereavement training programmes, both internally and externally.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. Please note that if your application does not include both a CV and covering letter, your application may not be considered.

The closing date for applications is 16th September 2026 with interviews taking place week commencing the 28th September 2026. We reserve the right to close the advert early as suitable candidates apply.

Please be advised that if you do not hear from us by 28th September 2026 unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

As our Associate Director of Children’s Services, you have a key role to play in the leadership, operational management, and strategic direction of Chestnut Tree House. We are looking for an individual who shares our passion for excellence, innovation and continuous improvement. Whether through clinical leadership, service development, strengthening quality standards or supporting our workforce, this role offers a unique opportunity to make a significant contribution to our future.

At the heart of everything we do is a commitment to kindness, respect, integrity and collaboration. We want every colleague to feel valued, supported and empowered to reach their full potential while delivering the very best outcomes for those in our care.

As a leader within Southern Hospice Group, you will:

• Lead the planning, performance and delivery of Children’s services, holding accountability for quality, patient outcomes, financial control, income and contract compliance.
• Build and sustain strong partnerships with commissioners and system partners, developing and negotiating proposals that expand service reach and impact.
• Lead service improvement and innovation and share learning across the organisation.
• Provide visible, values-led people leadership, creating a culture of accountability, collaboration and continuous improvement across all teams.

You'll be

• Passionate advocate for babies, children and young people
• Child and family centred
• Significant experience in children's palliative/end of life care or children with complex care needs
• Compassionate but accountable leader
• Strategic but operationally grounded
• Professional curiosity, always seeing ways to innovate and improve
• Track record of effective performance management across quality, workforce, operations and finance
• Effective communicator, able to influence and build strong teams
• Experience of leading and supporting teams through change
• Builds effective relationships with key stakeholders across the group and externally
• Confidence in financial leadership, including budget management, income generation and commercial decision making.
• Proven ability to influence and partner with commissioners and system stakeholders
• Highly developed people leadership skills, with the ability to engage, motivate and develop the workforce and build strong teams.

The role

Individual giving at Cruse is in its infancy; therefore, this is a unique opportunity for an experienced, proactive and creative individual giving expert to join, develop and build the role. We are looking to build all areas of individual giving including committed gifts, cash appeals, legacy and in memoriam gifts, and increase our supporter acquisition and retention. With integrated cross team planning and delivery between individual giving, events, campaigns, brand and supporter engagement.

Experience of using digital channels to grow income from supporters and creating an exceptional donor experience are key to this role. The Individual Giving Manager role is part of the Voluntary Income Team, that will drive development of both acquisition and retention channels to improve overall supporter experience, and therefore income. This is a great opportunity to make this role your own and set the direction for generating income from individual supporters alongside growing our legacy pipeline.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages.  Please note that if your application does not include a CV and covering letter, it may not be considered.

The closing date for applications is 16 September 2026 with interviews taking place week commencing 28 September 2026. We reserve the right to close the advert early as suitable candidates apply.

Please be advised that if you do not hear from us by 28 September 2026, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

Change how the UK understands and supports bereaved children and families.

This is an exciting time to join Child Bereavement UK.

We are establishing a brand-new Research & Policy function and are looking for an ambitious Public Affairs Lead to help ensure the voices of bereaved children, young people and parents shape policy, practice and public understanding across the UK.

Working closely with the Head of Policy & Research, you will develop and deliver Child Bereavement UK's public affairs, advocacy and stakeholder engagement activity, building relationships with policymakers, parliamentarians and sector leaders to drive meaningful change.

You will act as the bridge between research, lived experience and influence, translating evidence into compelling advocacy campaigns, stakeholder engagement opportunities and policy recommendations that make a difference.

This is a rare opportunity to help build a new function, shape our national influence, and ensure the experiences of bereaved children, young people and families are heard where it matters most.

While based remotely, this role has a strong external focus and requires regular travel to London to represent Child Bereavement UK, build key relationships and engage with policymakers, partners and sector networks.

Role Purpose

As Public Affairs Lead you will play a central role in ensuring the voices and experiences of bereaved children, young people, parents and families influence policy, practice and public understanding across the UK.

Working closely with the Head of Policy & Research, you will develop and deliver Child Bereavement UK's public affairs, advocacy and stakeholder engagement activity, building relationships with policymakers, parliamentarians, sector partners and influencers to drive meaningful change.

You will act as the bridge between research, policy and communications, helping to translate evidence and lived experience into compelling advocacy campaigns, stakeholder engagement opportunities and influencing activity.

Main Responsibilities

 Public Affairs & Policy Influence

· Develop and deliver public affairs plans that support Child Bereavement UK's strategic priorities and policy objectives.

· Use research, evaluation findings and lived experience evidence to identify policy gaps, develop influencing priorities and shape recommendations for decision-makers.

· Translate organisational evidence into clear policy asks and reform proposals for government, parliamentarians, public bodies and sector leaders.

· Identify opportunities to embed evidence and learning within national, regional and local policy frameworks, guidance and professional practice.

· Support the development of long-term influencing strategies that drive systemic change for bereaved children, young people and families.

· Build and maintain relationships with MPs, Peers, government officials, policymakers and key sector stakeholders.

· Coordinate engagement with relevant All-Party Parliamentary Groups, consultations, inquiries and policy forums.

· Support the development of policy briefings, consultation responses and evidence submissions.

· Organise parliamentary events, stakeholder roundtables and engagement opportunities that raise awareness of bereavement issues.

· Work with the Head of Voice & Participation to ensure the voices of bereaved children, young people and parents bereaved of a baby or child are represented at all stages of policy development.

Advocacy & Campaigns

· Lead the delivery of advocacy and influencing campaigns aligned to organisational priorities.

· Ensure advocacy campaigns are grounded in robust evidence, insight and lived experience, with clear objectives for policy and practice change.

· Work with the Head of Policy & Research to translate research findings into actionable policy recommendations.

· Develop stakeholder engagement plans that support campaign objectives.

· Build relationships with partner organisations, coalitions and networks to strengthen collective influence.

· Develop compelling narratives that connect research findings with real-world outcomes and policy solutions.

· Work with colleagues to identify tangible actions that policymakers, practitioners, employers, schools and communities can take in response to emerging evidence.

Stakeholder Engagement

· Develop and maintain stakeholder mapping and engagement plans.

· Build productive relationships with sector leaders, professional bodies, charities, academics and decision-makers.

· Coordinate engagement with strategic partners and external networks.

· Support senior leaders in stakeholder engagement activity through briefings, meeting preparation and follow-up actions.

Research Translation & Communications

· Develop evidence-informed policy asks, implementation recommendations and calls to action that support measurable change.

· Identify opportunities to move research and insight beyond publication and into policy development, service improvement and public discourse.

· Translate research, evidence and lived experience into compelling stakeholder communications.

· Produce parliamentary briefings, policy summaries, position statements and advocacy materials.

· Work closely with the Marketing & Communications team to ensure policy and research activity is effectively communicated to external audiences.

· Collaborate with the PR & Press Lead to identify opportunities to amplify policy and research messages through media and public engagement activity.

Monitoring, Evaluation & Insight

· Monitor and evaluate public affairs, advocacy and stakeholder engagement activity.

· Track policy developments, stakeholder engagement outcomes and influencing opportunities.

· Produce reports demonstrating impact, engagement and progress against objectives.

· Maintain stakeholder databases and records to support organisational relationship management.

Person Specification

Essential

Experience & Knowledge

· Significant experience in public affairs, policy, advocacy, campaigns or stakeholder engagement.

· Experience building relationships with policymakers, parliamentarians, public sector organisations or influential stakeholders.

· Understanding of UK political systems, parliamentary processes and policy development.

· Experience developing and delivering influencing or advocacy campaigns.

· Experience producing briefings, consultation responses or policy-focused communications.

· Understanding of how evidence and lived experience can be used to influence decision-making.

Skills

· Excellent written and verbal communication skills.

· Strong relationship-building and influencing abilities.

· Ability to communicate complex information clearly and persuasively.

· Excellent organisational and project management skills.

· Ability to manage multiple priorities and deadlines.

· Strong analytical and strategic thinking skills.

Personal Attributes

· Passionate about improving outcomes for bereaved children, young people and parents bereaved of a baby or child.

· Collaborative and relationship-focused.

· Compassionate and emotionally intelligent.

· Proactive, resilient and self-motivated.

· Commitment to diversity, equity, inclusion and trauma-informed practice.

Desirable

· Passionate about improving outcomes for bereaved children, young people and parents

· Experience within the charity, health, social care or education sectors.

· Knowledge of bereavement, grief, loss or trauma-informed services.

· Experience working with All-Party Parliamentary Groups or parliamentary engagement activity.

· Experience working with research and evidence-based policy development.

· Experience working with lived-experience contributors and ambassadors.

· Understanding of campaigning, coalition building and systems change approach

Recruitment Timetable

Application deadline: 17th September 2026 at midnight

Interview dates: 29th and 30th September on MS Teams

We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

Context of Role

2wish support anyone affected by the sudden and unexpected death of a child or young person
aged 25 and under. We are an All-Wales and part England charity providing immediate
casework support, as well as ongoing aftercare services including counselling, alternative
therapies, play therapy, support groups, support events and a respite cottage.
The post holder will provide immediate and ongoing emotional and practical support to families
affected by the sudden and unexpected death of their child or young adult.

Although the role is remote, we do require candidates to live within the area they are delivering the service (Bristol or Gloucestershire in this case) and they are required to drive.

Main Duties

1.0. Service:
1.1: To initiate immediate support for a caseload of families whose children and young people aged 0-25
have died suddenly and unexpectedly across the region
1.2: To contact all families within 24-48 hours of the referrals by telephone
1.3: Complete an initial assessment of families' needs to identify and plan the support as required in line
with safeguarding and risk reduction
1.4: Offer emotional support and advice to a case load of families through home visits and ongoing
weekly telephone calls
1.5: To liaise with the Counselling Support and Outreach Coordinator, who is responsible for organising
formal support such as counselling, complementary therapy or play therapy, subject to consent from the
bereaved individual
1.6: To work with hospital staff, GP’s, police officers, coroner offices, mental health teams and other
healthcare professionals to raise awareness of and promote referrals into the charity
1.7: To liaise with other professionals working alongside the family to provide a holistic and multi-agency
approach to support
1.8: Attend relevant forums within the area
1.9: To deliver awareness training in hospitals and other healthcare settings, schools and workplaces on
the use of the bereavement boxes, referring into the charity and bereavement awareness
1.10: To monitor the use of the memory boxes and ensure families have been offered a memory box
1.11: To work with hospital trusts to establish and maintain the upkeep of suitable bereavement suites for
bereaved individuals to use as required
1.12: Facilitate debriefs within professional settings following a traumatic or sudden death of a child or
young person
1.13: To submit monthly/quarterly/annual reports to Bereavement Services Manager as required
1.14: To signpost and/or refer to other agencies as required that can provide support as needed
1.15: Cover members of the support team for annual leave and/or sickness

General

2.1: To be responsible for organising own work agenda, time management and administration
2.2: To show respect and sensitivity for the cultural and religious beliefs of families
2.3: To undertake learning opportunities and seek them out for the team
2.4: To adhere to all company policies and procedures including Safeguarding, Confidentiality,
Health and Safety and Lone Working; and to be proactive in implementing new safe working
practices as appropriate
2.5: To attend weekend and evening community events in support of the charity as necessary
2.6: Participate as and when required in team meetings and one-to-one meetings, and undertake,
as appropriate, courses/training/other developmental activities, which is relevant to the role
2.7: Contribute on the social media platforms maintained by 2wish
It is the nature of the work that tasks and responsibilities are in many circumstances
unpredictable and varied. All employees are therefore expected to work in a flexible way and
tasks, which are not specifically covered in their job description may have to be undertaken.
You will be subject to performance review, which will incorporate a review of the above duties
and performance over the period.
This role is subject to a DBS check.

A fantastic opportunity has arisen within our award-winning fundraising team, to join us in an exciting new role of Legacy and In Memory Manager (Lead).

At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women, and that’s why we will always strive to do more for our patients and families. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals, and to make our hospital feel just like home. 

This role requires someone with experience in legacy administration and promotion and/or in memory fundraising, as well as excellent communication skills and a strategic mindset. We need someone with previous experience in relationship management and income generation - ideally within a legacy and/or in memory setting - who is able to lead and inspire our supporters and staff in order to generate long term income and awareness for the charity.

To be successful in this role you will: 

• Lead the development and delivery of legacy marketing and in-memory fundraising strategies to drive sustained income growth and supporter retention
• Be self-motivated, independent and target-driven
• Act as the subject matter expert on legacy administration and in-memory giving, providing guidance, training, and mentoring while promoting a strong culture of philanthropy
• Manage all aspects of legacy casework, including complex and contentious cases, ensuring effective stakeholder relationships and full compliance with legal, regulatory, and best practice standards
• Oversee data management, reporting, and analysis to generate insights, improve processes, and support accurate forecasting and long-term financial planning
• Collaborate across teams to maximise fundraising opportunities, enhance donor engagement across channels, and deliver impactful events and integrated giving initiatives
• Posses a natural confidence in talking to people with high emotional intelligence and resilience due to the sensitive nature of the role, with excellent communication and relationship building skills.

What we offer: 

• Flexible and hybrid working to support work-life balance 
• Generous annual leave entitlement with additional leave for long service 
• Enhanced sick pay
• Enhanced Maternity and Paternity Pay 
• Employee Assistance Program and Lifestyle Savings
• Free flu jabs 
• Cycle to work scheme 
• Charity events throughout the year 
• Employer enhanced auto-enrolment pension scheme with 8% employer contribution 
• Ongoing commitment to education and professional development 

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.  

Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance. 

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

PLEASE NOTE: Within our organisation, this role is titled Legacy and In Memory Lead. This reflects our internal structure and does not change the scope or responsibilities described in this advert.

We will conduct interviews as suitable candidates apply and we're ready to hire if we find the right person before the job ad closes.

Carer Support Team Lead

35 hours per week (5 days)

Actual salary £27,878

Office base: Harlow, Essex

Could you lead a team to achieve positive outcomes for family carers in West Essex?

We have an exciting management opportunity for a Carer Support Team Lead to join our team, supporting unpaid adult carers. This is a rewarding and varied role leading a team providing information, coaching and peer support for local carers, helping them navigate support systems, and to maintain their own health and wellbeing. You will mainly work in the community as well as from our offices or home.

You will have experience working with Carers, vulnerable or disadvantaged individuals, or working within health, social care, community or voluntary services. You will ideally have experience managing people to deliver high-quality services. Most importantly, you will be passionate about making a difference to the lives of local unpaid adult carers.

Action for Family Carers is a thriving Essex charity which for over 35 years has been providing support for Adult Carers and Young Carers – people with unpaid caring responsibilities for others. We are a Carers Trust Network Partner and hold the Excellence for Carers quality mark. We provide support including information, coaching, counselling, peer support, respite care, and Young Carer clubs across Essex, working within schools, GP practices and a variety of community settings.

Your responsibilities will include:

           Managing and leading an area team to achieve positive outcomes for carers

           Demonstrating the impact of the service through monitoring and evaluation

           Developing strong relationships with key local stakeholders

You will need to be:

   Proactive and solution focused

   Passionate about improving outcomes for local carer

   Strong team player with a collaborative approach to working

   An excellent communicator with empathy and active listening skills.

   Confident in the use of IT including Microsoft 365 and CRMs (databases).

   A driver with access to a vehicle and a willingness to travel across Essex.

We offer:

Full induction and relevant training

 Contributory pension scheme

 24-hour Confidential Staff Helpline

An opportunity to help vulnerable families in the local community

A chance to be part of a supportive and friendly team

 Closing date for completed applications: 5pm on 22 September 2026

 For an informal conversation about the role please contact Leesa McKay on 0300 770 80 90.

 Action for Family Carers is an equal opportunities employer and positively encourages applications from all sections of the community.

Registered Charity No: 1127164

Would you like to be part of a young and vibrant charity that is dedicated to supporting those who have been bereaved by suicide?

Do you want to be on the frontline, helping people through the emotional impact of their loss or offering information and guidance on some of the practical issues they may be facing?

We looking for someone to join our team of Suicide Bereavement Advisers who are the first port of call for people looking for support following their loss.

It is a hybrid role with a 60/40 split between working in our office in Westminster and from home.

We will be expanding the team at regular intervals. If we do not have the time to contact all applicants in this recruitment round or if you are not successful in this round, there will be future opportunities to apply.

About the role

As a Suicide Bereavement Advisor you will:

• Manage a caseload of assigned clients.

• Provide emotional and practical support to clients over the phone and via email and SMS.

• Provide a safe space for them to talk about their loss and how it is impacting them, offering them empathy and validation.

• Provide information and advice about practical issues they may be dealing with.

• Where appropriate, refer them to our Counselling Service and help them to fill in the application form.

• Support them to access other relevant services through signposting.

• Log all contacts in our client management system, ensuring accurate records are kept and maintained.

• Meet agreed performance standards around call duration, timely note completion and consistent caseload management, in line with our commitment to fairness and consistency for clients and team.

• Help with ongoing initiatives to improve our services, including opportunities to contribute to resource creation, training and presenting, and wider projects.

• Support the Client Care team where needed, including covering the phone line and helping with administrative tasks when available.

• Liaise with other relevant organisations to build our connections within the sector and increase awareness of our services.

• Attend and contribute to team and staff meetings.

• Attend training, conferences and workshops in line with continuous professional development.

• Represent the charity at relevant events

• Work in accordance with our values and follow all policies and procedures.

This is a very rewarding role within a small, friendly and hardworking team which is committed to providing the highest quality support to our clients.

About you

You will have experience of working on a helpline or a client-facing role, ideally in the area of mental health; or you may be studying to be a counsellor.

Key attributes we are looking for include:

• A warm, empathic manner

• An ability to listen without judgement

• Calmness when dealing with people in distressing or challenging situations

• Able to work independently and as part of a team

• An enthusiasm to learn and to develop knowledge and skills

• Confidence in using digital technology

• Attention to detail, especially when it comes to record keeping

You will live within commuting distance of our office in Westminster.

We are committed to Equality, Diversity, and Inclusion and as such are actively seeking candidates of all backgrounds to represent the diverse population of people that we serve.

This role requires eligibility to work in the UK and a Basic DBS check. Training will be given to the right candidates.

Join Clergy Support Trust's outstanding External Relations Team as External Engagement Officer (12-month maternity cover) and play a key role in fundraising, events, and digital comms. Use your creativity and organisational skills to support historic events, engage supporters, and make a real impact for clergy families.

About the Role
The External Engagement Officer provides vital administrative and operational support across fundraising, events, and communications. This is ideal for someone in their second role, looking to develop a broad range of skills in a supportive environment. Working in a small and dynamic team, the External Engagement Officer supports and leads on projects, with a focus on communications, fundraising, events, marketing, and press. 

About the candidate:

• Highly organised and technologically adept (especially with CRM systems like Salesforce)
• Motivated, with at least 1 year of experience in communications, fundraising, or event management
• Confident, resilient, and able to coordinate complex event logistics
• Strong written and verbal communication skills
• Team-oriented, adaptable, and committed to the wellbeing of the clergy community

Key Responsibilities

1. Fundraising and Data Support

• Manage contacts and maintain up-to-date CRM records
• Add weekly bank donations to Salesforce and reconcile monthly income
• Lead on thanking supporters (managing emails/cards)
• Assist with legacy giving administration
• Support prospect research for fundraising
• Liaise with Finance Team on income and gift processing

2. Events – Logistics and Administration

• Manage guest lists, RSVPs, and name badges using CRM
• Act as point of contact for event bookings and assist with seating plans
• Provide on-site support at events (registration, hospitality, donor care)
• Post-event coordination including post-event feedback 

3. Communications and Digital Engagement

• Monitor and manage team inboxes
• Assist with social media management including DMs, replying to comments, and content creation
• Oversee logistics of print advertising (bookings, invoicing, transfer of creative files)

4. General / Team Support

• Maintain inventory of fundraising/event materials
• Proactively update Salesforce with missing information
• Provide general admin support and contribute creative ideas

This is a fantastic opportunity for an individual looking for a broad-scope role to development their skills in comms, engagement, events and fundraising in a high-performing team.