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This is a Senior Operational Management role within Family Action.
The post holder will provide both strategic and operational support to Family Action’s adult mental health services in Bolton and Wigan:
• Bolton Listening Lounge and Wigan Crisis Space: operating from 3pm to 10pm, 7 days a week. These services form part of the Greater Manchester VCSE Crisis Pathway, a non-clinical alternative to A&E offering support to people experiencing mental and emotional distress and suicidal ideation
• Sub-contracted to TOGS Mind, Family Action is a VCSE delivery partner for the 111 press 2 / Mental Health Urgent Triage team located within the Northwest Ambulance Service call centres.
Listening Lounge Services in Bolton and Wigan operate between the hours of 3pm and 10pm 7 days a week. There is an expectation that the post holder will work to a flexible rota to meet the needs of the service and to provide onsite management support. Typically, this will include at least 2 weekend days per month from 2pm to 10pm on site – one in Bolton and one in Wigan, and two evenings per month during the week from 2pm to 10pm. These to be arranged in collaboration with the Service Managers from Bolton Listening Lounge and Wigan Crisis Space.
The Operational Manager will also be a member of the North Operational Management team that reports to the Deputy Director of Services & Innovation.
The postholder will share Family Action’s vision and ethos – which is a vision that society understands the importance and power of family as a foundation for individual futures and connected, resilient communities.
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.



The client requests no contact from agencies or media sales.
Steamship Shieldhall is seeking to appoint an experienced freelance Commercial Manager to build new income streams to support the ongoing operation, conservation and sustainability of one of the country's most significant historic ships.
Shieldhall is berthed year-round in Southampton and welcomes passengers and visitors on board from 110 Berth in the Western Docks. She is capable of carrying up to 220 passengers and from spring to autumn each year operates a programme of public sailings ranging from two hour trips to full day cruises. She is also open for alongside events, and is available for private charters. In addition, she can be hired for use alongside such as for training activities, meetings, functions and filming.
The Commercial Manager will be responsible for identifying and realising new opportunities for revenue generation for Steamship Shieldhall, as well as supporting Shieldhall’s experienced volunteers with maximising income from existing activities.
This commission is an important element of the “Steamship Shieldhall: towards 2055, the next 10 years” project which is supported by a Development Phase grant from The National Lottery Heritage Fund. The appointment is intended to cover both the Development Phase and the first two years of the Delivery Phase of our project but will include a break-clause between the two phases. The Delivery Phase contract is contingent on a successful Delivery Phase grant application to the Heritage Fund
The successful candidate will have the right to set their own hours of work and will determine in agreement with the Shieldhall charity how best to undertake the work. This commision could be provided through self-employed individual, partnership or limited company.
The client requests no contact from agencies or media sales.