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Page 1 of 3
£33,250 - £36,100 per year
Permanent, Full-time
Actively Interviewing
Job description

Job Title: Membership Engagement Manager – Devolved Nations, National Branches and Women’s Section

Region: Homebased

Directorate: Membership

Contract: Permanent, Full Time (35 Hours Per Week)
Salary: £33,250 to £36,100 per annum

The Role

At the Royal British Legion, we believe in building on potential. As a Membership Engagement  

Manager (Devolved Nations, National Branches and Women’s Section) your ability to manage the

support to our membership across your region could have a real impact on people’s lives.

At its heart, RBL is a people organisation. People who want to do the very best for others, while at the same time making the most of the opportunities and experiences we offer them.

We are the country’s largest Armed Forces charity, with 180,000 members, 50,000 volunteers and a network of partners and charities; helping us give support wherever and whenever it’s needed.

As a Membership Engagement Manager you will manage a team of staff providing direct support and guidance to our members and you will be responsible for working closely with County Committees, Membership Council Representatives and other staff to ensure that Membership fulfil their role in accordance with the Legion’s Membership handbook and policies.

The MEM for Devolved Nations, National Branches and Women’s Section will manage the staff working in Northern Ireland, the Republic or Ireland and Wales and therefore you will need an understanding of devolved governments, structures and the unique circumstances of devolved nations.

If successful, the main duties of your role will be:

  • Manage and motivate the Regional team and ensure they deliver on their individual and team objectives.
  • Oversee the management of annual accounts and other compulsory returns, ensuring that Branches are compliant.
  • Support the development and implementation of Regional and County Plans which contribute to the development and engagement of membership.
  • Oversee the delivery of the Membership Engagement Strategy in the Region in order to support Membership to deliver the RBL Charitable objectives, fulfil its role and purpose and recruit and retain members.
  • Work closely with Operations, Fundraising, Network Engagement and Campaigns, Policy and Research (CPR) to ensure cross-boundary collaboration and a One Legion approach within the Region.
  • Working with relevant directorates, including Finance and Governance as well as our volunteers, including Membership Council Representatives (MC Reps), County & Branch Officers, act as a critical escalation point in the management and resolution of Branch and Club compliance issues and complaints.
  • Working with the Network Engagement Team, support the development and implementation of Network Engagement in the Region, including youth, community, Armed Forces Community and heartlands work.

We are looking for an effective, diligent multi-tasker with excellent customer service and communication skills. This is a varied role which covers a range of duties and requires effective collaboration with a range of individuals and teams.

To meet the needs of the business, it is expected you will work evenings and weekends to support your region. Your working pattern will be discussed and agreed with your People Manager

About the Royal British Legion – Membership

Across the country, in every city and on every street, the RBL is there to support our Armed Forces community. We formed in 1921 and our membership continues to play a significant role in our work; from being our ambassadors within local communities to working with our welfare teams to provide support to beneficiaries who are socially isolated.

Our Membership Engagement Team provide support, advice and guidance to ensure that our members can continue to be the force for good in their communities.  Through strong relationships with our members, the Branches and the County Committees, the MSOs facilitate the sharing of great practice and ensure that the membership remain compliant. The Membership Support Officers are out and about across their areas, meeting Branch members, supporting their activities and building a stronger membership fit for the next 100 years. 

So, if you want to give your days meaning. To put your passion into a role with real impact. To support people and be supported yourself. In an inclusive team that faces every challenge together. Whatever your interests and ambitions, we think you’ll find a role here that works for you, with career opportunities right across the UK.

Diversity Statement

We believe that the compassion, understanding, and service we show each and every individual should be reflected in the way we all support, respect, and include every individual who works with us. We want everyone involved in our work or receiving our services, to feel proud to contribute to or be part of a diverse and inclusive organisation.

We recognise that we still have a long way to go to ensure that we make the RBL a truly great and inclusive organisation to work for and be part of so we have set out our commitments to provide a clear path to deliver this ambition. We will keep listening, learning, and sharing our progress and impact.

How to Apply

Please click ‘Apply online’

Closing date for this role is: Sunday 21st August 2022

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.

More about The Royal British Legion

We help members of the Royal Navy, British Army, Royal Air Force, veterans and their families all year round. We also campaign to improve their... Read more

Posted on: 09 August 2022
Closing date: 31 August 2022 at 23:59
Tags: Management

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