Branch development officer jobs
PCS is seeking a motivated and experienced individual to join our Member Response team as Team Leader. This is an exciting opportunity to play a key role in supporting the growth and success of the union by leading a dynamic team handling queries and calls. This post is based in PCS Birmingham with hybrid working arrangements. This role offers the chance to make a meaningful impact in our union.
Salary and Location
- Band 3, Regional Spine points 37-33
- Starting salary: £39,403 p.a. rising to £43,715 p.a. in annual increments
- PCS Birmingham
Successful candidates for the post of Member Response Team Leader will be able to demonstrate:
- Experience leading teams or supervising staff
- Working in a customer-focused organisation or service
- A strong understanding of GDPR
- Experience using CRM platforms such as Salesforce
The main duties of the Member Response Team Leader role include:
- Managing a team of Member Response Team Administrators
- Day-to-day operations of the team
- Ensuring workflows are managed efficiently and service level agreements are consistently met
With an ability to foster a positive and collaborative working environment both remotely and in person, the Member Response Team Leader will be expected to provide clear direction, conduct appraisals, and support the professional development of their team. Strong leadership skills, a proactive approach to problem-solving, and the ability to motivate and engage staff are essential.
The role of Member Response Team Leader offers hybrid working with flexibility to work from home outside of peak periods. Due to key operational and democratic activities, the Member Response Team Leader will be required to attend the office daily from February to April each year and additional periods throughout the year. Outside of this period, hybrid flexibility will apply in line with team needs and organisational policy.
Closing date: at 12 midday on Thursday 20 November 2025
Interviews will be held by Zoom: Thursday 4 December 2025
About PCS
PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.
Employer Benefits
You will have access to a generous package of staff benefits including
- flexible working (including hybrid working)
- childcare and family support
- generous maternity/paternity leave
- 32 days leave and Christmas closure
- pension scheme
- employee assistance programme
Learning and Development
The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.
PCS Recruiting Process
We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.
Applications must be received by the closing date and time specified.
Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.
- CVs will not be accepted. Please see the job description/person specification and follow the application process.
- PCS is working towards equal opportunities and is positive about disabled people.
- All posts can be considered on a full-time, part-time or job share basis.
Please view our guidance for applicants.
JOB DESCRIPTION: MEMBER RESPONSE TEAM LEADER
Ref: 1125
Grade: Band 3, Region
Salary:
Regional Spine points 37-33
Regional Starting salary £39,403 p.a. rising to £43,715 p.a.
Location: PCS Birmingham
Purpose of the job:
To assist in maximising the potential for union growth, development and success through managing, co-ordinating and supporting the work of the Member Response Team, in line with PCS policy and our ethos as an organising union.
Responsible to: Member Response Team Manager
Responsible for: Member Response Administrators
Contacts
External:
PCS Union Representatives, Members, Government Departments, Employees of other trade unions, Suppliers, TUC, Employers, legal and other professional advisors, other external contacts
Internal:
PCS staff and officials, Bargaining Units, Membership and Balloting, and other internal departments
Main duties and responsibilities
1. People Management
- Day-to-day management of staff and workflow
- Manage work allocation, future planning and support for team/line manager
- Through the appraisal system, identify training and development needs, train or organise training for staff
- Undertake induction programmes, 1 to 1s and appraisals with staff as appropriate
- Apply the staff conduct policies e.g. discipline, grievance, capability, dignity at work and IT security policies as and when required
- Check work standards and maintain consistent quality of delegated tasks
- Proactively promote diversity including equality in line with the wider PCS approach
- Continuously improve effectiveness and efficiency of the administrative team
- Ensure health, safety and welfare of team members
2. Systems Management
- Develop and make best use of relevant systems e.g. office, IT, finance, etc.
- Attend relevant training and ensure staff are appropriately trained on system changes and developments
- Regularly reviewing existing systems, and ensure consistency and organisational best practice is followed
- Equality-proof and check that the design and operation of any new systems are in line with wider PCS policy, e.g. health and safety, and IT security policies, and make recommendations to senior officers as appropriate where new systems are designed that could be applicable to the wider union
- Implement an ongoing development and monitoring process for systems including managing resources, gathering, monitoring, collating and reconciling information, checking allocations, preparing reports, highlighting budget over and under spends
- Set up statistical systems to produce reports and analyse information i.e. membership reports, personal cases management system, equality statistics
- Organise and allocate work, deal with queries and correspondence, research information, produce briefs, documents and responses
- Ensure the membership system e.g. Salesforce is used to maintain up-to-date data
- Contract management work including scoping suppliers, drawing up tendering documents and recommendations, provide reports to bodies and committees
3. Team Working
- Proactively promote team working
- Initiate, organise, lead and participate in team meetings as appropriate
- Maintain high levels of confidentiality of sensitive issues at all times
- Provide assistance to team members
4. Office Coordination / Project Management
- Plan ahead and prioritise the teams work
- Share best practice with colleagues across the organisation
- Manage the physical work environment e.g. undertake risk assessments, coordinate office resources, review office layout in line with facilities systems, work with department head / SNO to deploy non-staff resources (e.g. office furniture and equipment) in the most effective manner
- Prepare for, attend and record meetings and events and take follow up action
- Liaise with senior officials both within PCS and external organisations e.g. trade unions, government departments and agencies
- Handle projects as directed by the line manager
- Deal with complex queries, issues, arising from staff or via correspondence from members
- Draft complex correspondence, briefs, reports as appropriate
5. Meeting, Conference, Election, Ballot, Events Arrangements
- Organise, co-ordinate and supervise arrangements for meetings, elections, conferences, seminars and other external and internal events
- Develop appropriate systems and support for events, conferences, elections, meetings, ballots, etc. e.g. ensuring computer and internet services are available, determine schedule for printing materials, and encourage participation
- Agree and manage timetables, processes and procedures
- Attend and contribute to events as appropriate
- Ensure compliance with rules and legal requirements, including equality issues, seeking guidance where appropriate
6. Union Organising and Campaigning (where appropriate)
- Co-ordinate and assist in the delivery of union organising activity at PCS members workplaces in support of and alongside the relevant PCS Officers
- Prepare, plan, and co-ordinate team(s) support for scheduled union organising and campaigning activity
- Maintain direct contact with PCS members within their workplace(s)/branches as required
- Co-ordinate and delegate union organising and campaigning support work/activity to direct staff team as required
7. General
- At all times implement and promote the PCS's Equal Opportunities Policy adhering to the PCS Values
- Take due and reasonable care of self and others in respect of Health & Safety at Work
- Participate in appraisal, training and development systems
- In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
- Act in a manner that enhances the work of the PCS and its overall public image
- Such other duties that may reasonably be required and which are within the level of the responsibility of this post
- Willing to work outside normal office hours and location subject to personal circumstances, and advanced notice
Person Specification: MEMBER RESPONSE TEAM LEADER
Ref: 1125
Date: November 2025
Location: PCS Birmingham
ESSENTIAL FACTORS
EXPERIENCE
- Working in a customer-focused organisation or service
- People management including induction, work allocation, appraisal and conduct
- Efficient set up and management of office systems, procedures and databases
- Draft and deal with complex correspondence and issues
- Events management, organisation and co-ordination
- Attend meetings, produce accurate records/notes of actions, follow up as appropriate
TRAINING (including continuous professional development)
- Evidence of ongoing training and continuing professional development
- Commitment to undertake job-related training
- Commitment to participation in appraisal and development review process
- Commitment to staff development
KNOWLEDGE
- Impact and use of digital and IT applications, including Microsoft Office and Salesforce
- Knowledge and understanding of trade unions and work of the public sector
- Project management/project activity
- Understanding of the application of GDPR
SKILLS
- Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
- Ability to identify, research, analyse and present evidence, including statistics
- Ability to manage team to ensure efficient running of the work of the department/unit
- Ability to identify and set priorities
- Deal with confidential and sensitive information
- Operational decision making (within defined parameters)
OTHER
- Commitment to the application of Equal Opportunities policies and practices at work
- Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
- Flexible approach to work and willing to work outside of normal office hours and location on occasions
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Title: Faith & Church Engagement Manager
Hours: 35 hours per week
Reporting to: Director of Membership
Period:Permanent
Salary:£37- £42k (depending on experience)
Location: SW1P 3RB United Kingdom
Work Type: Hybrid (2 office days)
Overview
Established in 1876. Mothers’ Union has 4 million members in 83 countries, and our members have been empowering communities to combat poverty, speak up for social justice, and improve wellbeing of those around them for more than 145 years. Family and community are at the heart of all we do, ensuring any change is relevant and lasting.
The ways in which we operate to fulfil that need today are quite different to that of the world of the 19th century, but our vision is still of a world where God’s love is shown through loving, respectful and flourishing relationships.
Mothers’ Union is unique. We do not work alongside communities; our volunteers and members work inside and with communities. Based in countless Anglican parishes, our work is run by local people for local people. Breaking the cycle of dependency, we give people the courage to transform their own lives and communities by facilitating change. Our members show their faith through action, and together aim to stop violence, poverty, and injustice.
From small community initiatives to national programmes our aim is to strengthen family life by nurturing relationships that are loving, faithful and respectful. Each member subscribes to the same values; the moral and ethical codes that are central to the ways in which we operate:
- We are firmly rooted in a voluntary ethos centred on mutual respect and collaboration.
- Our governance, leadership, and programmes are driven by and undertaken by members within their own communities worldwide; and
- We work with and welcome to the movement, people of all faiths and none.
Our members may be part of a branch or a wider parish, which sit within a Diocese, which reports to a Province. These Provinces and Dioceses follow the Anglican Church structure. Or they may be groups that sit outside. We also welcome friends and supporters and a host of active volunteers who support the work we do.
Purpose of the Role
Faith underpins all our work and, in this key role the post holder will support the Christian journey by providing resources for personal prayer, spiritual guidance, corporate worship, religious education, and contribute to and participate in member and central charity led events and worship.
This role will explore and research issues about the Christian faith that are relevant to Mothers’ Union, keep the rest of the Charity up to date on issues in the Anglican communion and wider church – and input into the design of MU strategic aims, and work collaboratively with organisations externally on developing resources and implementing faith-based initiatives.
This role will also be responsible for managing Mothers’ Union’s Church-based membership and our Faith and Diocesan Chaplains member-based forums.
However, the focus for this role will be the proactive outreach, development, and maintenance of faith related relationships primarily in Britain and Ireland. This includes creating and managing high-level networks of Christian influencers, Bishops and the wider clergy, and key faith-based organisations to improve the profile, understanding and integration of Mothers' Union within the Anglican communion and ecumenically and to grow our reach, membership numbers, and influence.
A key remit of the Faith & Church Engagement Manager post will be to participate and contribute to our faith-based discussions and resources within Mothers’ Union. For this reason, the post holder must be a practicing Christian. (Occupational requirement Equality Act 2010).
MAIN RESPONSIBILITIES
Faith management and resources
1. To lead on the development of faith resources within Mothers’ Union (MU) and lead the strategic planning of all faith initiatives, theological rationales for Mothers’ Union specific initiatives and the overall mission.
2. To ensure that MU employees understand as part of the induction process and throughout their employment, how faith guides the work and relationships of MU.
3. Working with the Director of Membership, contribute to the strategic plan for all faith initiatives and clergy and church relations within Mothers’ Union.
4. To lead MU’s faith-based forums, to work where needed with the Worldwide Board and our Central Chaplain.
5. To facilitate theological underpinning to inform our work by exploring, researching, and gathering relevant data from various sources to keep abreast of new developments and initiatives.
6. To generate faith and church-based content for our website, magazine and newsletters and deliver MU’s prayer diary and oversea Midday Prayers.
7. To work with Mothers’ Union Enterprises on resources and products that have a faith dimension or spiritual content.
8. To work with our Worldwide President or designated member of the Worldwide Board to deliver faith and worship materials for Board and Worldwide Council meetings.
9. To receive, monitor and review MU’s worldwide resources to encourage and develop the contribution these make to the distinctive faith work of Mothers’ Union.
10. To maintain and develop all Faith Resources, identifying and developing new and uniquely MU resources to be added and archiving when required dated resources.
Membership Support – Britain and Ireland
1. To produce creative and accessible prayer and worship resources for use within our membership and more widely.
2. To identify the needs of members at every level for up-to-date information and resources on theology, faith, spirituality, worship/liturgy, Christian ethics and pastoral issues for group or individual use, and to commission a range of resources to meet those needs.
3. To build and manage external partnerships, within the Church and with other faith centred organisations, developing and promoting our work with these organisations.
4. Working closely with the Director of Membership and wider Membership team, to plan and lead faith aspects at conferences and meetings as requested.
5. To help design and implement projects and campaigns that provide an active engagement for our members, raise the public profile of Mothers’ Union, contribute to membership growth strategies and further the mission to promote the Christian faith and the wellbeing of families.
6. Work with the wider membership team on the design, implementation, and delivery of new membership growth models and manage existing membership models including Church-based Membership.
General
- To produce and provide reports and resources as required for the Chief Executive and Board.
- To promote the Christian faith and prioritise the wellbeing of families with members, the clergy, external partners, wider faith organisations, and the Anglican church.
- To further the promotion and integration of Mothers’ Union work with the clergy and within the Anglican Church and facilitate policy and advocacy support for MU campaigns.
- To undertake any other duties as requested by the Director of Membership.
KEY COMPETENCIES
Experience/skills
1. Experience of writing accessible worship material and of being open to different worship styles.
2. Ability to produce theologically credible, accessible, valued, and impactful resources and documents.
3. Experience of engaging, developing and nurturing faith relationships at all levels, from members to boards, to very senior clergy.
4. Good word-processing skills- proficient at using MS Office in particular Word, Outlook, meeting platforms including Zoom and Teams and proactive social media management.
5. Research skills: Ability to collate, analyse, synthesise research data, ability to gather, manage and use a large quantity of information, research and reports effectively,
Qualifications
1. Educated to degree level or equivalent.
Personal Attributes
1. An active commitment to the Christian faith.
2. The role sits within a Membership function. Ability to work well in a team and self–direct where required, effectively prioritise workload and meet deadlines and timescales.
3. Good verbal communication skills – ability to engage effectively and confidently with a wide range of stakeholders.
4. Excellent writing skills – ability to produce and tailor content to various audiences clearly and concisely; to identify and summarise key messages.
5. Ability to communicate research findings coherently and present a balanced argument.
6. Flexible, with the ability to use own initiative to focus on the delivery of agreed priorities.
7. Ability to work with volunteers, external partners and the clergy and an empathy with voluntary sector organisations.
8. Team player – ability to work with others, communicate well and to contribute positively within a team.
9. The ability to conduct work to a high professional standard and in accordance with Mothers’ Union core values.
Knowledge and Approach
1. A comprehensive understanding and sensitivity towards the Christian Faith and its application to social ethics.
2. A broad understanding of issues affecting faith and family life today and a willingness to explore the field of relationships further.
3. The ability to take a creative and lateral approach to thinking about social problems.
Desirable Characteristics
1. Experience of using Publisher software.
2. Qualification in Theology or Religious Studies.
3. An interest in international faith and theological issues
4. Ability to interpret statistics accurately.
5. An understanding of secondary research methods.
Work Location
This role will be based at our Head Office in Central London. Mothers’ Union operates a hybrid working model. Staff are required to work an aggregate minimum of 90 days per calendar year (Pro rata for part timers) at our Head Office, Mary Sumner House in Central London. Tuesdays are our anchor days where every staff member is expected to be at the office. The 90 days includes anchor Tuesdays.
Work Ethos
Integrity lies at the heart of Mothers’ Union and in our voice and actions, we aim to be:
· Respected.
· Effective.
· Accessible.
· Clear.
· And innovative approach.
Staff are expected to reflect these core values in their own personal characteristics. Post holders are expected to be able to demonstrate:
1. A level of competence appropriate to the demands of this post.
2. The ability to conduct work in keeping with high professional standards and in accordance with Mothers’ Union’s Aims, Objectives, and Values.
3. A clarity of communication.
4. A collaborative and constructive style of operating, respecting colleagues and volunteers and their contribution.
5. An understanding of or commitment to the Christian faith.
How to Apply
If you are interested in this position, please apply by sending your CV and a Cover Letter via e-mail.
The Cover Letter should clearly outline how your skills match the main responsibilities of the role.
Application Deadline
The closing date for applications is midnight on 17th November 2025. Due to the number of applications we receive, we may not be able to individually respond to each applicant. If we do not contact you within 4 weeks from the application deadline, then unfortunately you have not been shortlisted for this position. We aim to get in touch with the shortlisted candidates after the application deadline.
Equal Opportunity
Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.
Values and Behaviours of Mothers’ Union staff
MU Staff Team Values
· Respectful.
· Supportive.
· Open.
· Adaptable.
· Solutions Oriented.
Below are examples of behaviours which show the values in practice.
Value 1: Respectful
· Being a role model, treating people with respect, both in speech and action.
· Reacting to situations and requests in a professional, calm and timely manner.
· Being sincere in understanding another person’s perspective.
· Being considerate of others’ time and concerns.
Value 2: Supportive
· Working as a team to meet collective goals and embrace shared perspectives.
· Building effective working relationships across the whole organisation.
· Celebrating successes and create a positive team spirit.
· Sharing personal knowledge, skills and experience with others to help them develop.
Value 3: Open
· Being open to constructive feedback.
· Celebrating differences and recognising everyone’s contribution.
· Engaging with stakeholders and seeking their views and feedback to improve.
· Being self-aware, reflecting on the work we do, how we do it and how it affects others.
Value 4: Adaptable
· If within capabilities, adapting to changes even if outside usual duties.
· Treating every experience as an opportunity to learn and develop.
· If possible, being flexible and responsive to the changing priorities of the organisation.
· Agreeing appropriate deadlines for work and meet them.
Value 5: Solutions Oriented
· Employing creativity by thinking outside the box to overcome challenges.
· Sharing views and driving continuous improvement.
· Encouraging colleagues to share alternative perspectives and ideas.
· Seeking solutions to solve problems.
Equal Opportunity
Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.
Right to Work
Employment right to work checks are mandatory and a legal requirement to work in the UK before you are employed.
DBS Checks
This vacancy is subject to a DBS check if you are successfully selected.
Safeguarding Policy
Mother’s Union has its safeguarding principles embedded in all services we provide in Britain & Ireland. Mothers’ Union is committed to promoting a safer environment and culture for all involved in our projects, programmes, initiatives and activities. So that this can be achieved, it is essential to understand that this policy applies to everyone working on behalf of Mothers’ Union in Britain & Ireland, namely senior managers, board of trustees, paid staff, volunteers, members, affiliates and contracted consultants.
Diversity & Inclusion
Mother’s Union is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds to apply for this role. As such we particularly welcome applications from people with various backgrounds. We are committed to being an inclusive and welcoming place to work to achieve greater results for the community we support. We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.
Thank you!
Position: Head of Service Development
Type: Full-time (35 hours a week), permanent
Location: Office-based in London, N4 with flexibility to work remotely
Salary: £65,118 per annum plus excellent benefits
Salary Band and Job Family: Band 4
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
This year, we’ve embarked on introducing a bold, exciting new operating model and structure to improve our services and support to help everyone affected by MS.
We’re making it easier for people who use our services to find and connect to the support they need. And we're looking at ways to make our support more accessible and personalised to meet people’s individual needs, no matter where they are on their MS journey.
We’re creating services that are flexible so that, when someone's circumstance changes, we’ll change too. As demand for our services grows, we’ll always be ready to support everyone who needs our help.
Our new structure and our new ways of working will bring all of these services together under one delivery model launching next year. We're creating a new virtual support hub to bring together everything our community needs to manage their MS or support and care for someone living with MS.
Our Services Development team are responsible for: UK-wide service development and experience design, community development
Our Head of Service Development will be:
- leading the development and continuous improvement of our UK-wide and community-based services, ensuring they are inclusive, accessible, and aligned with organisational strategy. And also working alongside our Digital Services Product Manager on all of our digital services.
- overseeing the full-service development lifecycle, using evidence to drive continuous improvement and ensuring that lived experience is embedded into design.
- ensuring that our new or improved services are operationally viable. Supporting our Fundraising to ensure that new services are funded.
- Developing and managing our service development roadmap.
- With the Director of Service Development, acting as an organisational lead for coproduction / lived experience. Driving best practice and upskilling in coproduction and lived experience involvement and participation across the organisation.
We’re looking for:
- significant experience of leading coproduction and service experience design, and ability to support others to deliver these activities.
- ability to lead organisational discussions and be an authoritative champion based on subject expertise (for coproduction, service development and innovation).
- experience of effectively implementing change and improvement across an organisation, and ability to drive continuous improvement across a department.
- experience of leading service development and managing the service lifecycle (including horizon scanning, research, coproduction, piloting and using monitoring and evaluation data to make improvements), ideally in a health or third sector setting.
- substantial experience of people management, in a team of similar size or complexity. Demonstrable ability to lead, manage and support others to deliver high-quality results.
- Proven experience in policy implementation, compliance and risk governance (and with an understanding of Safeguarding and demonstratable experience implementing Safeguarding policies).
Closing date for applications: 9:00 on Friday 7 November 2025
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
Registered Charity
101 - 500
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Thank you!
Our Membership Engagement Team provide support, advice and guidance to ensure that our members can continue to be the force for good in their communities. Through strong relationships, the team facilitates the sharing of great practice and ensure that the membership remain compliant. The Membership Engagement Officers (MEOs) are actively engaged within their areas, meeting Branch members, supporting their activities and building a stronger membership fit for the next 100 years.
Homebased in the UK, the Overseas (OS) MEO provides support, advice and guidance to our districts and branches worldwide. The OS MEO will focus on world-wide membership engagement to ensure members feel connected to RBL, that they have a strong relationship with us and are informed and motivated to get involved.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
The Membership Engagement Officer (MEO) is a key role which inspires and engages our membership to be active and fulfil their role and purpose while remaining compliant with the Legion’s Membership handbook and policies. It is a challenging and exciting post where no two days will be the same.
You will provide organisational support, advice and information to our members, and work closely with County Committees, the membership central team staff and other departments. This a varied role which covers a range of duties from connecting and building relationships with Branches to compliance oversight and responding to membership queries.
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
This is a UK based role where you will be contracted to your home address. You will be expected to work there with occasional travel overseas for engagement purposes and to attend external meetings within the UK.
Evening and weekend work will be required, including an occasional requirement for some overnight stays. Due to the global reach of the role this pattern will be flexible to meet time zone differences.
If you are already an RBL member serving on a committee as an active officer, you cannot be an MEO in your designated area of work.
Given the responsibilities associated with the role, it is a requirement that you live within reasonable distance of the designated region of responsibility. And you must hold a full UK driving licence.
Employee benefits include –
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.
Thank you!
Position: Director of Service Development
Hours: Part-time (17.5 hours a week)
Contract: 12 months fixed term contract
Location: Office-based in London, N4 with flexibility to work remotely
Salary: £36,826.50 per annum (FTE £73,653) plus excellent benefits
Salary Band and Job Family: Band 5
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
This year, we’ve embarked on introducing a bold, exciting new operating model and structure to improve our services and support to help everyone affected by MS.
We’re making it easier for people who use our services to find and connect to the support they need. And we're looking at ways to make our support more accessible and personalised to meet people’s individual needs, no matter where they are on their MS journey.
We’re creating services that are flexible so that, when someone's circumstance changes, we’ll change too. As demand for our services grows, we’ll always be ready to support everyone who needs our help.
Our new structure and our new ways of working will bring all of these services together under one delivery model launching next year. We're creating a new virtual support hub to bring together everything our community needs to manage their MS or support and care for someone living with MS.
Our Services Development team are responsible for: UK-wide service development and experience design, community development, volunteering development
As a fixed term contracted role for 12 months, our Director of Services Development will be focusing on:
- embedding our new Services Development team.
- working with our Income Generation colleagues to establish processes and accountabilities for a business development pipeline.
- ensuring everything we do is led by the voice of the MS community and processes are established and embedded for the MS Society to meet our coproduction commitments.
- securing income.
The core responsibilities of the role include:
- providing strategic direction and leadership to our Service Development function.
- taking overall responsibility and provide thought-leadership for all Service Development, Volunteering, and Participation & Influence across the MS Society
- leading continuous improvement in the MS Society’s approaches in response to our community’s needs. Ensuring services and volunteering achieve maximum reach and impact at the MS Society.
- overseeing development of our volunteering strategy and approach, ensuring that it responds to societal trends and volunteering best practice.
- leading by example. Encourage and role model transparency, learning from failure, reducing complexity, user centricity, collaboration, and seeking feedback and ideas from all
We’re looking for:
- substantial experience in Senior Leadership/Departmental Management roles, with the ability to manage large teams at all levels.
- proven success in setting and delivering strategic plans and achieving long standing impact.
- proven analytical skills and the ability to use data to inform decisions and improve services.
- proven experience of delivering significant and sustainable business benefits through change programmes.
Please note this role is part time, 17.5 hours per week, and is a fixed term contract for 12 months.
Closing date for applications: 9:00 on Friday 7 November 2025
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
Registered Charity
101 - 500
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Thank you!
Responsible To: Director of Nature Recovery
Location: Home based in Northern Ireland, with frequent travel required around Northern Ireland and occasionally the rest of the UK
Salary: Grade E - £38,336 plus 8% employer pension contribution
Hours: 37 Hours Per Week (1 FTE)
Contract: Established post
Job Purpose
- To lead and deliver Butterfly Conservation’s strategic aims for nature recovery in Northern Ireland, maximising our impact for butterflies, moths and people.
- To implement BC’s objectives through leadership of the Northern Ireland Nature Recovery team, setting and managing budgets, targets and workplans while inspiring and enabling staff to achieve their best.
- To develop and strengthen collaboration with BC staff, volunteers, stakeholders and partners to drive progress on BC’s targeted species recovery programmes, landscape-scale initiatives and wider nature recovery in Northern Ireland.
Main Responsibilities
- Drive delivery of BC’s strategic objectives through designing and managing workplans for the Nature Recovery Northern Ireland team, translating ideas into action and ensuring effective reporting to monitor and share evidence of our impact.
- Lead BC’s species recovery work for priority butterflies and moths in Northern Ireland, setting objectives and driving targeted action to recover populations of some of our most threatened species.
- Lead our landscape-scale conservation work in Northern Ireland, developing and overseeing projects using butterflies and moths as indicators of nature recovery across a landscape.
- Develop and deliver new approaches to contribute to broader nature recovery across Northern Ireland, including exploring potential nature markets and developing our advice and services to reach more partners.
- Lead, manage and be accountable for the Nature Recovery team in Northern Ireland, including a small number of direct line management reports. Responsible for budgeting, work planning and resource management, including overseeing annual performance management, team meetings, supporting training needs, staff development and well-being.
- Lead the development of new nature recovery projects, including partner liaison, project planning and design, budgeting and reporting to funders. Collaborate with Nature Recovery, Fundraising, and Finance teams to build a case for support and develop bids for external funding through partnerships, appeals and services.
- Be responsible for Northern Ireland Nature Recovery budgets and their control, working closely with the Finance team to ensure effective planning and timely financial reporting.
- Ensure close working between BC staff, Branches and key volunteers in delivering co-ordinated nature recovery action towards BC’s strategic goals across Northern Ireland.
- Support the Engagement and Volunteering team in the development and delivery of volunteering activity across Northern Ireland, putting people at the heart of our work.
- Work with BC’s policy team and NGO partners to support collaborative work on major policy issues and advocate BC priorities in Northern Ireland.
- Promote the impact of our work across Northern Ireland, including contributing to impact reporting within BC and providing inspiring and engaging external communications to wider audiences.
General
- Promote BC’s values (Excellence, Passionate, Inspiring, Collaborative) ensuring they are adopted in all aspects of the role.
- Maintain a strategic overview of the organisations’ delivery across the UK and contribute to development of BC’s policies and strategic planning.
- Undertake any other reasonable duties as required and commensurate with the grade of post.
- Undertake all duties and responsibilities in compliance with the rules and regulations encompassing equal opportunities to help foster a diverse workforce.
- Work in accordance with BC’s policies, procedures, and codes of conduct.
- Actively participate in on-going professional development activities.
Candidates must have the right to work and be resident in the UK.
We reserve the right to close the vacancy early before the advertised closing date and time.
Closing date: 23:59 hours on Monday, 1 December 2025
REF-224 952
Thank you!
Responsible To: Director of Nature Recovery
Location: Home based in Wales, with frequent travel required around Wales and occasionally the rest of the UK
Salary: Grade E - £38,336 plus 8% employer pension contribution
Hours: 37 Hours Per Week (1 FTE)
Contract: Established post
Job Purpose
- To lead and deliver Butterfly Conservation’s strategic aims for nature recovery in Wales, maximising our impact for butterflies, moths and people.
- To implement BC’s objectives through leadership of the Wales Nature Recovery team, setting and managing budgets, targets and workplans while inspiring and enabling staff to achieve their best.
- To develop and strengthen collaboration with BC staff, volunteers, stakeholders and partners to drive progress on BC’s targeted species recovery programmes, landscape-scale initiatives and wider nature recovery in Wales.
Main Responsibilities
- Drive delivery of BC’s strategic objectives through designing and managing workplans for the Nature Recovery Wales team, translating ideas into action and ensuring effective reporting to monitor and share evidence of our impact.
- Lead BC’s species recovery work for priority butterflies and moths in Wales, setting objectives and driving targeted action to recover populations of some of our most threatened species.
- Lead our landscape-scale conservation work in Wales, developing and overseeing projects using butterflies and moths as indicators of nature recovery across a landscape.
- Develop and deliver new approaches to contribute to broader nature recovery across Wales, including exploring potential nature markets and developing our advice and services to reach more partners.
- Lead, manage and be accountable for the Nature Recovery team in Wales, including a small number of direct line management reports. Responsible for budgeting, work planning and resource management, including overseeing annual performance management, team meetings, supporting training needs, staff development and well-being.
- Lead the development of new nature recovery projects, including partner liaison, project planning and design, budgeting and reporting to funders. Collaborate with Nature Recovery, Fundraising, and Finance teams to build a case for support and develop bids for external funding through partnerships, appeals and services.
- Oversee the management of BC’s Nature Reserves in Wales through the work of the Conservation Manager, in collaboration with the Ecology Services team, to maximise their contribution to nature recovery.
- Be responsible for Wales Nature Recovery budgets and their control, working closely with the Finance team to ensure effective planning and timely financial reporting.
- Ensure close working between BC staff, Branches and key volunteers in delivering co-ordinated nature recovery action towards BC’s strategic goals across Wales.
- Support the Engagement and Volunteering team in the development and delivery of volunteering activity across Wales, putting people at the heart of our work.
- Work with BC’s policy team and NGO partners to support collaborative work on major policy issues and advocate BC priorities in Wales.
- Promote the impact of our work across Wales, including contributing to impact reporting within BC and providing inspiring and engaging external communications to wider audiences.
General
- Promote BC’s values (Excellence, Passionate, Inspiring, Collaborative) ensuring they are adopted in all aspects of the role.
- Maintain a strategic overview of the organisations’ delivery across the UK and contribute to development of BC’s policies and strategic planning.
- Undertake any other reasonable duties as required and commensurate with the grade of post.
- Undertake all duties and responsibilities in compliance with the rules and regulations encompassing equal opportunities to help foster a diverse workforce.
- Work in accordance with BC’s policies, procedures, and codes of conduct.
- Actively participate in on-going professional development activities.
Candidates must have the right to work and be resident in the UK.
We reserve the right to close the vacancy early before the advertised closing date and time.
Closing date: 23:59 hours on Monday, 1 December 2025
REF-224 953
Thank you!
At Headway, our mission is simple: Improve life after brain injury.
Every 90 seconds, someone in the UK is admitted to hospital with a brain injury. Our job is to support survivors and their families from the moment brain injury strikes – and to do that, we need your help and expertise!
We’re seeking a determined, values-driven Director of Fundraising to drive income generation across several different disciplines, helping to ensure we can continue delivering vital support to people affected by brain injury.
This role isn’t just about setting strategy; it’s about being actively involved in in a hands-on capacity as you build relationships and lead fundraising efforts across community, individual giving, corporate partnerships, events, legacies and trusts fundraising.
You will also oversee and support the Head of Retail, ensuring that income from our charity shops contributes effectively to the organisation’s overall financial sustainability and growth.
As a member of the Senior Leadership Team, you will also have the opportunity to shape Headway’s future and contribute to key decisions across the charity, including working with trustees and contributing to board meetings.
Key areas of accountability
- Develop, maintain, and evolve a multi‑year fundraising strategy (3‑5 years) aligned with Headway’s strategy, priorities, and risk appetite.
- Lead the development and delivery of income generation plans across all fundraising channels (retail, individual giving, corporate partnerships, trusts and foundations, events, legacies, and community fundraising), translating organisational objectives into clear annual targets, growth strategies, and actionable fundraising plans.
- Personally lead on key fundraising initiatives, cultivating and stewarding donor relationships while overseeing a diverse portfolio of fundraising activities.
- Use data-driven insights to evaluate performance, inform strategy, and identify opportunities for growth.
- Manage and inspire a fundraising team, fostering a culture of innovation, accountability, and professional development.
- Oversee the Head of Retail and ensure the effective operation and strategic development of Headway’s charity shops.
- Monitor fundraising performance and report on progress to the Chief Executive and Board of Trustees.
- Play an active role within the Senior Leadership Team, contributing insight and expertise on income generation, fundraising performance, risk, scenario planning, and resource allocation, while working closely with colleagues to support decision-making and drive organisational priorities.
- Act as a key ambassador for the organisation, representing its mission and values to external stakeholders, partners, and donors.
About you
We’re looking for an experienced fundraiser who has performed at a director level or equivalent, ideally at a charity with a UK-wide reach.
You will be able to nurture and develop the fundraising team, building a strong culture in line with the organisation’s values, and motivating others to achieve shared goals by using your working knowledge of various fundraising disciplines.
You will be a skilled communicator, able to build relationships with and instil confidence in internal and external stakeholders including donors, supporters, and colleagues.
You will be confident and proficient in using CRM systems and fundraising platforms to manage supporter data, analyse performance and support donor engagement with data-informed decision making.
And you will be able to combine a strategic and analytic mindset with proactive, hands-on fundraising.
Benefits
- You will be automatically enrolled into the People’s Pension. This is based on your contribution of 5% and with Headway UK contributing 3%. For every 1% you increase above this, Headway UK will increase its contributions by 1% up to a total maximum of 6%.
- We offer 25 days’ annual leave, plus bank holidays, rising incrementally after two years to a maximum of 30 days. We also offer a range of special leave entitlements.
- Access for you and your immediate family members to an employment assistance programme offering life support, legal and medical information, and counselling services.
- Death in service benefit of two times your salary.
Closing date for applications: Wednesday 5 November 2025
First interview: Wednesday 12 November via Teams/Zoom
Second interview: Monday 17 November in Nottingham (NG6 8SF)
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a part-time Money Skills Coordinator to help us deliver our ambitious plans to equip more individuals with money skills. The primary purpose of this role is to manage Crosslight’s money skills courses that are attended by the local community as well as our debt advice clients. These are delivered online or in-person in a range of different locations across our network.
The role holder will take ownership of the planning and running of our money skills workshops, including setting them up on our systems. They will also act as a ‘champion’ for the courses, promoting them internally and externally, including through community engagement and outreach in different locations. And they will have the opportunity to deliver some of our workshops, as well as supporting and equipping our volunteers to do so to a high standard.
For the right candidate, this role is an exciting opportunity to play a part in supporting a wide range of people, through excellent organisational, interpersonal, technical and presentation skills.
-
Full training given
-
The role is based in our Kensington head office and across a range of locations in South & West London and West Kent, delivering in-person support to our branches running our Money Skills workshops. The role will also entail some evening working e.g. workshops, forums or team training (TOIL will be available). There may be some opportunities for remote working.
-
Contract start date (as soon as possible)
The client requests no contact from agencies or media sales.
Thank you!
Position: Community Fundraiser – West / South-West England
Contract: Permanent
Hours: Full-time (35 hours a week)
Location: Home Based (West / South-West England)
Salary: Starting from £26,384 per annum, plus excellent benefits
Salary Band and Job Family: Band 1, Charity
*You’ll start at our entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
Are you a natural connector who loves working with people and making a difference in your community?
Do you enjoy building relationships, inspiring others, and creating opportunities for positive change?
If so, we’d love to hear from you! We’re looking for a Community Fundraiser to join our team in West/South-West England.
In this role, you’ll be at the heart of our work in local communities—supporting individuals, groups, and businesses to raise vital funds to enable the MS Society to continue to support people living with MS. You’ll help people turn their passion into action, guiding them through their fundraising journey and celebrating their success.
Whether you come from a background in community engagement, sales, customer service, or events, what matters most is your ability to connect with people, spot opportunities, and bring energy and creativity to everything you do.
What you’ll be doing:
- Building strong relationships with supporters, volunteers, local businesses, and community groups across West/South-West England.
- Supporting individuals, groups, and organisations to plan and deliver successful fundraising activities—offering guidance, encouragement, and celebrating their achievements.
- Identifying new opportunities to grow income and engagement in your region, including partnerships with local trusts and businesses.
- Ensuring excellent stewardship by providing consistent, friendly, and professional support throughout each fundraising journey.
- Working collaboratively with internal teams to contribute to regional fundraising strategies and develop innovative approaches to community fundraising.
- Representing the MS Society at local events and meetings, raising awareness and inspiring people to get involved.
- Required to travel throughout the region which will include the geographical areas of Shrewsbury and Telford, Hereford, Worcester, Cheltenham, Bristol, Swindon, Bath, Exeter, Plymouth and Bournemouth. Regions can be amended to meet business needs.
What we’re looking for:
- A confident communicator who enjoys meeting new people and building lasting relationships.
- Someone proactive, organised, and motivated to achieve targets and outcomes.
- Experience in fundraising is welcome—but not essential. If you’ve worked in sales, community outreach, or any role where you’ve inspired and supported others, we’d love to hear from you.
- A full driving licence is essential, as you’ll be out and about in your region.
This is a fantastic opportunity to join a supportive and ambitious team, with the flexibility to shape your role and make a real impact. If you're ready to take on a new challenge and help us grow our community fundraising, we’d love to hear from you.
Closing date for applications: 9:00 on Monday 17th November 2025
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 39 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
Registered Charity
101 - 500
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Thank you!
Position: Head of Volunteering
Type: Full-time (35 hours a week), permanent
Location: Office-based in London, N4 with flexibility to work remotely
Salary: £65,118 per annum plus excellent benefits
Salary Band and Job Family: Band 4
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
This year, we’ve embarked on introducing a bold, exciting new operating model and structure to improve our services and support to help everyone affected by MS.
We’re making it easier for people who use our services to find and connect to the support they need. And we're looking at ways to make our support more accessible and personalised to meet people’s individual needs, no matter where they are on their MS journey.
We’re creating services that are flexible so that, when someone's circumstance changes, we’ll change too. As demand for our services grows, we’ll always be ready to support everyone who needs our help.
Our new structure and our new ways of working will bring all of these services together under one delivery model launching next year. We're creating a new virtual support hub to bring together everything our community needs to manage their MS or support and care for someone living with MS.
Our Head of Volunteering is a key leadership role in our Services and Support directorate, as part of our Services Development function.
We rely heavily on our volunteers to support our mission and improve the lives of people affected by MS. Our volunteers who generously donate their time are critical to our success.
Our volunteers play an important role in:
- fundraising events
- delivering resources to people affected by MS
- advocating for MS research and policy
- providing care and support to the MS community
Our Head of Volunteering will be:
- leading on the development and implementation of the organisation's volunteering strategy
- growing organisational capacity and capability in volunteering, maximising the unique contribution volunteering can make to support the MS Society's strategic aims.
- leading a team who will support our volunteer journey, volunteer experience and volunteering systems, developing a high-performing and motivated culture within teams.
- ensuring volunteer-related policies, products and procedures are aligned with sector best practice and opportunities are increased to support the engagement and retention of volunteers, leading to an increase in flexible volunteering roles and volunteers.
- seeking new opportunities to grow and develop volunteer capacity, engagement and impact.
We’re looking for:
- extensive experience of development and successful implementation of a volunteering strategy or plan
- a proven track record of operating at a senior level within a volunteering function or organisation, engaging significant numbers of volunteers.
- significant experience in developing and implementing volunteer journeys, policies and processes focussed on improving the volunteer experience.
- substantial experience of successfully leading and managing a large and geographically dispersed teams of staff and volunteers, embedding change and fostering a high performing culture.
Closing date for applications: 9:00 on Friday 7 November 2025
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
Registered Charity
101 - 500
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Thank you!
Join Samaritans as our new Data Protection Manager and play a vital role in ensuring data protection compliance across the organisation.
As our Data Protection Manager, you’ll be the go-to expert for all things data protection. You’ll lead our compliance efforts, advise teams across the organisation, and ensure we meet our legal obligations with confidence and care.
Reporting to the Head of Governance, Risk & Compliance, you’ll work collaboratively with colleagues, volunteers, and external stakeholders to embed best practice and foster a culture of privacy and accountability.
Contract
£48,000 - £50,000 per annum plus benefits
Full Time (35hrs per week)
Permanent contract
Hybrid – Linked to our Ewell (Surrey) office
In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.
We are passionate about flexible working, talk to us about your preferences
What you’ll do
Act as Samaritans’ appointed Data Protection Officer, offering support and advice across the organisation
Lead on data protection compliance, including incident management and Subject Access Requests (SARs)
Develop and maintain policies, procedures, and training that support a privacy-first culture
Monitor and manage data protection risks, controls and compliance
Oversee Data Protection Impact Assessments (DPIAs), Legitimate Interest Assessments (LIAs), and third-party due diligence
Monitor and respond to queries in our data protection inbox
Serve as the main contact for privacy queries and liaison with the Information Commissioner’s Office
What you’ll bring
Proven experience in managing data protection compliance
Strong stakeholder management and communication skills
Ability to explain difficult concepts and provide complex advice in simple terms
Ability to work independently and collaboratively across teams
High attention to detail and a proactive, solutions-focused mindset
Expert knowledge of data protection legislation (desirable)
Knowledge of cyber security risks and information security standards (desirable)
Experience in managing data protection incidents and breaches (desirable)
Experience in the charity or not-for-profit sector (desirable)
Professional qualification in data protection or related field (desirable)
Why Samaritans?
At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.
We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.
You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Apply now
If this sounds like the opportunity for you, please apply. You’ll be asked to upload your CV and cover letter outlining how your skills and experience match the requirements for this role.
We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.
Applications close: 12th November 2025 at 09:00am
Interviews: w/c 24th November 2025
The client requests no contact from agencies or media sales.
Thank you!
Position: Director of Service Delivery
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based in London, N4 with flexibility to work remotely
Salary: £73,653 per annum, plus excellent benefits
Salary Band and Job Family: Band 5
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
This year, we’ve embarked on introducing a bold, exciting new operating model and structure to improve our services and support to help everyone affected by MS.
We’re making it easier for people who use our services to find and connect to the support they need. And we're looking at ways to make our support more accessible and personalised to meet people’s individual needs, no matter where they are on their MS journey.
We’re creating services that are flexible so that, when someone's circumstance changes, we’ll change too. As demand for our services grows, we’ll always be ready to support everyone who needs our help.
Our new structure and our new ways of working will bring all of these services together under one delivery model launching next year. We're creating a new virtual support hub to bring together everything our community needs to manage their MS or support and care for someone living with MS.
Our Services Delivery team are responsible for: virtual support hub, community support teams, service comms and engagement
Our Director of Services Delivery will be:
- providing strategic direction and leadership to our Service Delivery function, spanning services such as a helpline, digital and remote, and community engagement
- taking overall responsibility for and providing thought-leadership to our strategic approach for all national and community service delivery, as well as our engagement and comms across our Services and Support
- ensuring our Services and Support are delivered to a consistently high standard and be accountable for the performance of our services in our Live Well activity.
- using evidence and insights, development and delivery of a UK-wide Service Delivery and Development strategy that ensures our services achieve maximum reach and impact, responding to the evolving needs and priorities of people with MS, and their families and carers.
- leading ongoing development and continuous improvement of MS Society’s service delivery operating model, responding to evolving needs and external environment to drive cultural change and inspiring staff and volunteers.
- leading by example, encouraging and role modelling transparency, learning from failure, reducing complexity, user centricity, collaborating, and seeking feedback and ideas from all
We’re looking for:
- substantial experience in Senior Leadership/Departmental Management roles, with the ability to manage large teams at all levels.
- proven success in setting and delivering strategic plans and achieving long standing impact.
- able to provide sector-leading thought-leadership and strategic expertise within Service Delivery of similar type services and scale.
- proven analytical skills and the ability to use data to inform decisions and improve services through development and embedding of strategic transformation.
- proven experience of delivering significant and sustainable business benefits through change programmes.
Closing date for applications: 9:00 on Friday 7 November 2025
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
Registered Charity
101 - 500
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Thank you!
Position: Head of Community Services
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based in London, N4 with flexibility to work remotely
Salary: £65,118 per annum, plus excellent benefits
Salary Band and Job Family: Band 4
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
This year, we’ve embarked on introducing a bold, exciting new operating model and structure to improve our services and support to help everyone affected by MS.
We’re making it easier for people who use our services to find and connect to the support they need. And we're looking at ways to make our support more accessible and personalised to meet people’s individual needs, no matter where they are on their MS journey.
We’re creating services that are flexible so that, when someone's circumstance changes, we’ll change too. As demand for our services grows, we’ll always be ready to support everyone who needs our help.
Our new structure and our new ways of working will bring all of these services together under one delivery model launching next year. We're creating a new virtual support hub to bring together everything our community needs to manage their MS or support and care for someone living with MS.
Our Head of Community Services is a key leadership role in our Services and Support directorate, as part of our Services Delivery function.
Our Community Services delivery team includes our Community Support/ Resources services.
Our Head of Community Services will be:
- leading on the delivery and continuous improvement of our Community based services, developing a high-performing and motivated culture within teams.
- providing clear leadership to ensure our community services and support are high quality, impactful and respond directly to the needs of the MS community
- responsible for our community services in our Live Well activity group and drive a one model approach across all of our services and support.
- responsible for the growth in the reach of our community services, ensuring that we increasingly represent the diversity of the entire MS community and decisions are driven by local need.
We’re looking for:
- experience in the delivery of community based services and support, including volunteer led services, events and services delivered by third parties. Including experience in quality assurance, development and meeting key performance indicators and ensuring community input and satisfaction.
- experience and excellent working knowledge of volunteering and volunteer management and leadership
- substantial experience of successfully leading and managing a large and geographically dispersed team of staff and volunteers, embedding change and fostering a high performing culture.
- substantial experience of working in a senior leadership team determining strategic direction, financial planning and monitoring and ensuring successful delivery.
Closing date for applications: 9:00 on Friday 7 November 2025
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
Registered Charity
101 - 500
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Thank you!
Position: Marketing & Product Lead (Maternity Cover)
Hours: Full-time (35 hours a week)
Contract: Up to 12 months fixed term contract (maternity cover)
Location: Office-based from London with flexibility to work remotely
Salary: Starting from £44,339 per annum, plus excellent benefits
Salary Band and Job Family: Band 3, Professional/Technical
You’ll start at the entry point salary of £44,339 per annum, increasing to £47,110 after 6 months service and satisfactory performance and to £49,881 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
In this role, you'll oversee the delivery of our marketing strategy and insight-led approach to product development for our community and events fundraising team. You'll work collaboratively with colleagues across the organisation to reach, engage, and build meaningful long-term relationships with our supporters. You'll champion an insight-driven and engagement-first approach to marketing and product development, with our audiences at its core.
You'll innovate and test new marketing channels, products, and approaches. You'll stay up-to-date with the latest marketing and sector trends and identify opportunities to ensure we can proactively respond to an evolving external environment.
A key part of your role will be to lead our team of supporter-facing Fundraising Executives and ensure they provide consistent and exceptional supporter stewardship to our incredible fundraisers.
Our role is to deliver engaging, high quality and innovative fundraising to our amazing supporters and provide an attractive, inclusive programme of events and activities throughout the year.
Please note this is a fixed term contract for up to 12 months
Closing date for applications: 9:00 on Wednesday 12 November 2025
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
Registered Charity
101 - 500
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS