Do you want to join a growing charity that is leading the way to transform the lives of people living with axial SpA (AS)? Are you interested in working together with volunteers to support group physiotherapy in locations across the UK? Are you dynamic, organised and resourceful? Then join us!

As Branch Development Officer you would be the first point of contact for our 90+ NASS branches across the UK.

In your role you would be communicating with all our NASS branches and ensuring they feel they are a close part of the NASS family. You’d be nuturing relationships both between branches and head office staff and across the branch network.

You will be helping branches with any issues that might arise.

An important part of the role will be working collaboratively with NASS branches to develop a suite of guidance around issues such as banking, record keeping, GDPR and use of social media.

You’d also be working to develop new branches.

Please apply including a covering letter and CV by 1700 on Thursday 5 March

If we are going to invite you for an interview you will hear back from us by Monday 9 March. Interviews will be held at the NASS office on Wednesday 18 March.

Based locally throughout England, the development officers will coordinate community-based activities including the network of volunteers, branches, coffee and chat groups and other groups. They will deliver local events and engage people affected by epilepsy in local and national initiatives.

This is a really exciting time to join our local services team. We are changing the way we deliver services and support our volunteers, and you will play an important part in that change.

We are looking for an experienced and enthusiastic person for these exciting new roles. You will have experience of working with and supporting volunteers, with excellent administration and organisation skills. You will have experience of delivering training to a wide audience and of organising varied events at a local level. You will need the ability to manage a diverse workload and be skilled at prioritising your work.

The work is home-based and involves frequent travel, working occasional evenings, weekends and some unsociable hours. We will offer you great flexible working conditions, a range of employee benefits including a contributory pension plan and a commitment to develop your skills and provide necessary training. The role is part time, between 18 and 21 hours a week.

For a full description of our requirements and information on how to apply, please visit our website via the apply link.

CVs will not be accepted.

Closing date: Monday 24 February 2020 at 9am

Epilepsy Action is a Disability Confident employer. We encourage applications from disabled people.

We will interview all disabled applicants who meet the essential criteria in the person specification. Please show how you meet the essential criteria in the supporting information section.

Job Ref: LDO0120

The North East branch of ADASS is working in partnership with Shared Lives Plus to implement an ambitious growth and development plan for Shared Lives across the region.  All twelve local authorities in the North East have collectively come together to achieve a regional approach to the growth, development and diversification of Shared Lives. 

We are recruiting for a new and exciting role to support and coordinate the regional programme, support the delivery of communities of practice and delivery of a North East Shared Lives communications strategy. Within the role you will have responsibility for working in partnership with Shared Lives schemes in each local authority to deliver local action plans, liaising with key stakeholders and reporting on project progress to Directors of Adult Social Care (DASS).

The role will have responsibility for:

• Being the primary contact for the project
• Providing dedicated support to each local authority across the North East
• Project communication to stakeholders
• Raising the profile of Shared Lives across the North East
• Project monitoring
• The development of communities of practice which will explore the growth, development and diversification of Shared Lives across the region.

How to apply 

Apply by sending an up to date CV and a supporting statement, which should be kept to a maximum of two pages. Please start your supporting statement by saying why you want to work for us and work in the Shared Lives sector. Your supporting statement will also need to demonstrate how you meet the requirements of each area of the person specification below:

• Relevant skills and experience
• How your knowledge, values and attitude make you a suitable candidate
• How you would meet the practical requirements of the job.

Please visit the Shared LIves Plus website for a copy of the Job Descriptions and Person Specification.ea

The closing date for this role is Friday 28th February 2020 at 1pm. Interviews will be held the week commencing 9th March 2020

If you have any questions about the role, please contact Mark Gallagher at Shared Lives Plus

--------------------

Job Description and Person Specification

You will have responsibility for

1.  Providing dedicated support to each local authority involved in the Shared Lives North East Partnership

i. Being the primary contact for the project

ii. Work in partnership with key stakeholders in each region to successfully implement and deliver their local Shared Lives action plan. Stakeholders will include Shared Lives schemes and Shared Lives carers, people using Shared Lives and their families, steering group members, Directors of adult social Care (DASS)

iii. General administration tasks relating to governance of the project

1. Project monitoring
2. Developing and implementing project monitoring processes to keep track of progress against project milestones.
3. Compiling regular project reports detailing the progress of project deliverables and outcomes for Shared Lives Plus, key project stakeholders and the project steering group

3. Communications

i. Raising the profile of Shared Lives to increase understanding and awareness of the Shared Lives model across the region and in each local authority partner.

ii. Leading on internal stakeholder communications.

iii. Showcasing the impact and outcomes of the project to local stakeholders across different media platforms and through the production of case studies, newsletters and impact reports

iv. Supporting the development and delivery of the regional communications strategy

1.  Development of communities of practice

i. Being the project lead for the creation, coordination, development and delivery of Shared Lives communities of practice. Communities of practice will bring together representatives from across the North East to develop ideas and share good practice regarding the growth, development and diversification of Shared Lives across the region.

ii. Producing stakeholder summary reports of the findings and outcomes from communities of practice.

1. General

5.1 Work in accordance with Shared Lives Plus’s aims, objectives, policies and procedures and promote a positive image of the organisation and its members.

5.2 Undertake such other duties as may reasonably be required, commensurate with the level of the post. As Shared Lives Plus is a small organisation, all staff carry out 'hands-on' work at all levels, on occasion.

Person specification:

Criteria

Qualification

Experience

· Of working in a small team, using your initiative and organising and planning your workload

· Working with disabled people and their families

· Meeting and event planning

· Coordination of projects – where delivery is taken on by others but keeping things on track is your responsibility

· Liaison with client and colleagues to keep projects on course and moving forward

Skills

· Ability to manage time efficiently, to prioritise and to work well under pressure

· Competency in all aspects of Microsoft Office

· Good customer relation skills – wanting to go the extra mile for our customers; internal and external

· Good, positive and friendly telephone manner

· Able to coordinate colleagues and senior staff – ability to work across all levels of the organisation

· Some basic digital skills to support the Communications team

· Structured, diligent and committed to getting it right first time

Knowledge

· An understanding of Shared Lives and the philosophy and values underpinning our work and the sector

·  

Values and Behaviours

Ability to demonstrate behaviours that reflect the Shared Lives Plus Values -

· Authenticity

• Integrity
• Sense of Purpose

· Zest and Energy

Attitudes

· Commitment to empowering people who use services and their families

· Demonstrable commitment to working in ways which promote equality of opportunity and diversity

· Values the principles of co-production, empowering people who use services and partnership working

· You will be an energetic, tenacious and friendly person who enjoys meeting new people and building relationships

· Confident, Positive, and innovative

· A genuine team member – willing to help and support colleagues in a small team

Practical

· Ability to work the hours dictated by the needs and demands of the job (occasionally including evenings)

· Able to travel as and when required by the job

This is an exciting opportunity to to provide an excellent level of supporter care to our supporters by ensuring all donations received by Muscular Dystrophy UK are coded and processed in a timely fashion and that all supporters are acknowledged and thanked within the relevant agreed timescale.

Applicants

The successful candidate should have:

• Experience of a busy work environment or similar where multi tasking and working to deadlines is the norm
• Exposure to the donation process and communicating with supporters.

Expectations in the role

• To act as the first point of contact for the resolution of complex queries and complaints;
• Recognise fundraising, engagement and retention opportunities when talking to supporters.
• Respond to queries received by phone, email and post and assist the team in doing the same.
• Process donations, acknowledging supporters and sending out materials as appropriate.
• Compile routine reports including all feedback received by the charity

Please download the job description to see full role responsibilities.

About us

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 70,000 children and adults in the UK.

Benefits

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, season ticket loan, ride to work scheme, health cash plan, and an employee assistance programme.

Location

This role is based at our office in Southwark, London. It is within a short walking distance of Southwark and Borough Tube stations. It is also a short distance from Waterloo Station, London Bridge Station and Blackfriars Station. We are also a 5 minute walk from the Tate Modern and Southbank, perfect place to go for lunch during the warm summer months.

In order to apply, please click on the Apply Now button and send your CV with a covering letter detailing why you are best suited for the role.

*Unfortunately due to the high volume of applications we receive we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

Job title: Advocacy and Government Relations Officer
Salary: £32,363.41 per annum (starting salary subject to experience), plus excellent benefits
Location: Homebased, Scotland
Job type: Permanent
Hours per week: 35 hours per week
Closing date: 08 March 2020
Skype Interview date: 16 and 17 March 2020
Interview date: End of March 2020
Interview location: Edinburgh

This role will be homebased, in Scotland so you will be travelling around Scotland (mainly Edinburgh) to engage directly with MSPs and at times, parts of the UK and Northern Ireland.

We are looking for a dedicated individual to join our small but committed Advocacy team as an Advocacy and Government Relations Officer. If you’re passionate about cats, have excellent communication skills and want to speak up for cats, this role is for you!

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of centres, volunteer-run branches and charity shops. During 2018 we helped around 184,000 cats and kittens, an average of 500 per day. In Scotland, we have our Glasgow Adoption Centre and over 40 branches.

The Advocacy and Government Relations Team, within the Communications Directorate, leads for the charity on influencing decision makers and those whose policies, practices and decisions affect cat welfare across the UK. The small highly motivated team works to influence legislators (National and devolved Government), professional organisations and corporates. The team’s work has included publishing Manifestos for cats ahead of the General devolved Election, launching “Purrfect Landlords” to encourage landlords to allow cats and calling for compulsory microchipping of cats across the UK. The team has successfully influenced the law on commercial kitten sales in England and is working with the Scottish Government to regulate cat breeding and rehoming activities.

You will work remotely within a small team, who are based at the National Cat Centre, alongside the Head of Advocacy and Government Relations, Executive Management Team, Trustees, volunteers and supporters to achieve realistic but challenging advocacy targets. Your will lead on engagement with the Scottish government and MSPs as well as planning and policy development ahead of 2021 devolved elections in Scotland. You will be monitoring parliamentary activity daily, conducting online research and responding to external and internal e-mails, preparing position statements and responses to external policy developments. You’ll be developing public facing charity campaigns including online resources, organising events and delivering presentations.

You will be a people person with lots of initiative who is able to work independently and collaboratively and with an ability to influence and inspire people from all levels for example government agencies, politicians, other NGOs and volunteers. You will need to have excellent attention to detail; fantastic organisational and analytical skills; the ability to prioritise work and set and meet deadlines to achieve agreed performance targets. You will either have a degree or at least one year’s proven experience (either paid and/or voluntary) in political and/or public affairs, influencing, policy analysis and campaigns. You will need a comprehensive understanding of government politics and the structure and processes of external agencies. You should also be a confident speaker and an excellent writer.

To apply for this position please click the APPLY ONLINE button. Our application process requires you submit a CV and answer screening questions – including explaining your interest and suitability for the role. Unfortunately we cannot accept applications or CVs that are emailed to us directly.

For further details please download the job description, available after you have clicked APPLY ONLINE:

• JD attached
• Candidate information sheet attached

Job title: Data Protection Officer

Region: London, SE1 1AA

Directorate: Legal

Contract: Permanent, Full Time, 35 hours per week

Salary: £40,886.81 per annum (£36,434.81 plus £4,452 London Weighting)

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

- A desire to provide a great customer service and support

- Enjoy and thrive in working in teams and with others

- Passionate about supporting the Armed Forces community and honouring their contribution

- Come to work each day to be the best you can and to learn and develop

- An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Role

This is a great opportunity to join a growing legal team.  The successful candidate will report to the Senior Legal Counsel.  This is a full-time role and is a key role in the charity.

Your primary responsibilities will be to:

· To review and maintain data protection policies and procedures and guidelines and all template assessments periodically.

· To establish and promote training and awareness of data protection policies throughout the organisation and maintaining oversight of the process.

· To maintain the Legion’s registrations with the Information Commissioner.

· Manage the subject access requests and individual rights process ensuring that local data controllers locate and collate all relevant information or delete all personal data  and to ensure that substantive legal responses are provided within the mandatory timescales.

· Managing the response to data protection breaches and complaints, including ensuring that the Information Commissioner is notified where appropriate.

· Devise and maintain the Legion’s data processing register and the Legion’s retention schedule, ensuring they are reviewed.

· Undertake formal assessments such as legitimate interest assessments to ensure our legal basis for processing is clear.

· Monitoring compliance to data protection law and principles throughout the Legion and reporting regularly to the Audit & Risk Committee on breaches, individual rights requests and data protection impact assessments.

The successful candidate must hold a current Data Protection Officer qualification, and we will take into account overseas equivalents. 

How to Apply

Please apply by clicking ‘Apply online’

Closing date for this role is: 19/02/2020

Your key task will be to improve and develop the support and resources available to our network of groups and branches.

You will need to adopt a strategic approach to develop new services, ensure our training courses are as relevant as possible, and promote best practice throughout the organisation.

To achieve this, you will draw on your strong relationship skills as you work closely with our local groups and branches, supporting regional network meetings and developing new and creative ways to unify and strengthen the association.

This is the ideal role for an excellent people manager who’ll take a creative approach while maintaining a clear understanding of our service users’ needs.

With experience of supporting a network of groups and branches in a voluntary sector setting, you’ll also be comfortable managing substantial budgets and have experience of successful distance management. You’ll also be an excellent communicator, whether you’re talking to individual volunteers or addressing large groups.

While specific knowledge of brain injury and its consequences isn’t essential, your willingness to learn about our work is. 

The post is based in Nottingham with a requirement for extensive travel within the UK.

Our members and supporters are at the heart of our Party. They are our movement - our voters, canvassers, donors, social media influencers, champions, activists, officers, volunteers, representatives and candidates. We are committed to ensuring our members and supporters feel engaged with and valued by the Party, whether they are individual activists, donors, or part of our regional branch network.

The Women’s Equality Party is seeking an ambitious Membership Manager to oversee and deliver  the membership and supporter journey to engage and retain our existing members and supporter base, including supporting our branches, and grow our movement by driving acquisition of new members.

You will have excellent relationship and data management skills, along with demonstrable experience of managing a membership or loyalty scheme. Experience of supporting local groups would also be an advantage.

This role presents an exciting and unique opportunity for the post-holder to make it their own. The Party’s central office is a small, dynamic team and as well as two direct reports, you will work closely with our communications and campaigns staff.

We are looking for someone passionate about equality, self-driven and innovative with a commitment to ensuring the success of our movement. We are looking for someone with the following skills and experience:

• Practical and thorough knowledge and understanding of managing a membership scheme, with experience of leading a membership or loyalty scheme.
• Experience of building and developing relationships with a range of stakeholders and a demonstrable ability to develop and maintain effective working relationships with a range of groups and individuals.
• Experience of delivering multi-channel marketing campaigns and the ability to use digital marketing tools.
• Extensive experience of using CRM/stakeholder management systems and interrogating data and reporting.
• Ability to analyse data and develop information into reports for wider dissemination or presentation.
• Knowledge of GDPR, political party regulations and other legislation concerning membership, or demonstrable ability to quickly acquire this.
• Highly organised with excellent prioritisation skills and the ability to work to competing deadlines.
• Ability to work flexibly, responding to changing priorities and demands.
• Excellent communication skills including oral, copywriting and editing.
• Strong understanding of and commitment to the Women’s Equality Party’s aims and mission.
• Prior line management experience.
• Experience of supporting and developing branches or local groups. 
• Ability to travel throughout the UK and work away from London from time to time, including occasional overnight stays
• Willingness to undertake training and to develop new skills in response to the organisation’s changing needs.

The Women’s Equality Party values equality and diversity, and welcomes applications from candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

To apply for this role, please submit to us:

• an up-to-date CV, 
• a supporting statement addressing the requirements of the person specification (maximum two sides),
• an equal opportunities monitoring form (optional)

Please email applications no later than 23.59pm on Sunday 1st March Interviews will be held the week commencing 9th March.

Further details can be found on our website.

Background to the role:  

Suzy Lamplugh Trust is the UK’s pioneering personal safety charity and leading stalking authority, established in 1986 following the disappearance of 25-year-old Suzy Lamplugh whilst at work. We work towards creating a society in which people are safer - and feel safer - from the prevalence of stalking, harassment, aggression and violence, achieved through supporting people; education; and campaigning.

Our stalking helpline advice and advocacy service offers support and advice to thousands of victims of stalking every year.  Caseworkers advocate on victims’ behalf with police, social services and other statutory or victim support agencies.  The Mayor’s Office for Policing and Crime (MOPAC) has awarded funding to Suzy Lamplugh Trust and partner agencies to continue the proof of concept Multi-Agency Stalking Intervention Programme (MASIP) in London.  This is an intervention programme for stalking perpetrators, in an interdisciplinary setting involving partners from the health and criminal justice services as well as the voluntary sector. We have also secured funding from MOPAC to develop a trauma-led approach to advocacy as part of the London Stalking Support service.

The post will be primarily based at the Suzy Lamplugh Trust office in Vauxhall, but regular travel to other locations across London, including the Stalking Threat Assessment Centre (STAC), will be required. Travel to other locations in the UK may also be required occasionally.

We are looking for an ambitious, dynamic leader to lead this team and ensure that its work has maximum impact and is embedded into the core output of the charity.

Overall purpose of role:

• To work closely with the CEO and Head of Policy to ensure robust management of operational activity across the Trust, with specific focus on the National Stalking Helpline, advocacy service, Stalking Threat Assessment Centre, and London Stalking Support Service.
• To support the CEO in external representation of the organisation.
• To ensure the safe and effective delivery and development of the Trust’s provision for victims of stalking.
• To promote the work of Suzy Lamplugh Trust including the National Stalking Helpline and advocacy services, strengthening our voice as an authority on stalking and personal safety - both at work and in everyday life.
• To be a key part of the Trust’s leadership team, deputising for the Chief Executive as required.

To apply, please submit your CV and covering letter.   Note: applications without a covering letter will not be considered.

If you do not receive a response within 3 weeks of the closing date, please assume that on this occasion your application has not been successful.

Job Description:

Service delivery and development

• Provide strategic support, leadership, safeguarding and oversight to all areas of service delivery, including the work of the National Stalking Helpline, stalking advocacy services and London branch of the MASIP programme.
• Work with the commercial and finance teams to develop financially sustainable new projects, ensuring that timely information is provided to support the design and development of funding bids and any reports to funders on activities delivered.
• Proactively develop relationships with other agencies which enable effective collaborations and two-way signposting/referral to ensure beneficiaries get the best advice and support available.
• Perform the role of safeguarding lead for the Trust, ensuring staff have appropriate training and ensuring compliance with safeguarding policies.
• Support frontline staff and volunteers in dealing with complicated or sensitive enquiries.
• Ensure quality assurance of the operational services of the Trust.
• Support in the delivery and development of stalking training and consultancy packages, including briefings to other services.

Policy and research

• Support Head of Policy and Chief Executive on the co-ordination of responses to policy consultations, development of research, representing Suzy Lamplugh Trust at external meetings with funders, stakeholders, influencers and decision-makers. 
• Ensure that the Chief Executive and other Suzy Lamplugh Trust colleagues are appropriately briefed to represent the organisation’s position on a range of practice related policy issues.
• Identify opportunities for new partnerships, services, and influencing opportunities that will strengthen the Trust’s voice and expand its reach.

Management and leadership

• Lead a team of staff and volunteers
• Identify and address skills gaps or development needs of staff, particularly in respect of new product development
• Manage relevant departmental budgets
• Represent the Operations department on the leadership team

• Deputise for the Chief Executive, internally and externally, as required, including with the media
• Manage projects and budgets for the Operations team and restricted projects within the department remit, ensuring all service responsibilities and project deliverables are met within approved budget.
• Engage with Trustees via sub committees

Person specification:

(‘s’ denotes shortlisting criteria which must be addressed in covering letter)

Skills and abilities

• Ability to represent the Trust externally and deputise for the Chief Executive as required

• Significant experience, at least 4 years, offering strategic and operational direction to front line VAWG services (s)

• Demonstrable ability to synthesise large amounts of complex information into accurate, persuasive arguments
• Proven analytical and problem-solving skills
• Excellent oral and written communication
• Convincing influencing and negotiation skills with people at all levels (s)
• Understanding of the policy contexts in which Suzy Lamplugh Trust operates
• Leadership skills: the ability to inspire a team to strive to meet challenging goals 
• Management skills: proven ability to coach and support others while delivering testing personal objectives, interpreting corporate targets into clearly communicated work plans
• Collaboration and teamwork: proven ability to work collegiately with other senior leaders, represent the Trust externally 
• Ability to lead effective and engaging meetings
• Ability to design, develop and deliver projects and robust project management skills in order to direct projects (s)
• Understanding of the financial constraints of working in a small charity, and funding mechanisms within the sector, with proven ability to manage budgets (s)

Experience

• Representing an organisation to senior external stakeholders, including government and the media (s)
• Providing briefings to senior leaders to represent the organisation on key issues
• Experience of delivering training courses and/or presenting material at conferences
• Developing and managing services to people in challenging circumstances (s)
• Crisis and change management, maintaining high quality of delivery of new and existing services in changing environments (s)
• Designing and contributing to successful funding proposals or bids and reporting back to funders (s)
• Line management including setting targets and appraising individuals’ performance
• At least 4 years’ experience in senior management positions, operating at a strategic level and contributing to strategy development and delivery (s)

Personal attributes

• Committed to the aims and values of Suzy Lamplugh Trust: we expect all staff to uphold and reflect the ethos of Suzy Lamplugh Trust in all their work

• Ambitious: with responsibility for growing the organisation’s work in a number of key areas, you will be motivated to enable the Trust to compete as a significant voice within the sector
• Authoritative: you will be expected to deputise externally for the Chief Executive as required
• Results-driven: the Head of Operations will provide strategic direction to the team
• Approachable: as a senior representative of the organisation, you will need to be able to communicate effectively with a range of key stakeholders to get them on board
• Adaptable: you will need to be willing to take on tasks beyond the immediate scope of their job description from time to time including travel and occasional overnight stays
• Visionary: as part of the leadership team, your ideas will help to shape the organisation’s strategic plan 
• Resilient: able to operate within tight deadlines, in a changing environment

Full time, 35 hours per week

Permanent

Grade DL, Salary £39,576 per annum

Location 30 Euston Square, London NW1 2FB

Closing date:  12.00pm on Wednesday 11 March 2020

Interview date: Friday 20 March 2020

The Royal College of General Practitioners is the largest membership organisation solely for GPs in the United Kingdom. Founded in 1952, it has over 53,000 members who are committed to improving patient care, developing their own skills and promoting general practice as a discipline. General practice is the largest branch of the medical profession. It provides some 1 million consultations for patients in the UK every working day and deals with 86% of the health problems experienced by the UK population.

Key Responsibilities

• To provide clerking, coordination and administrative support services to Council, Council standing committees, sub-committees and working groups. 
• To oversee the annual national and Council member ballots & elections; dealing with College governance functions; and
• To provide governance/constitutional advice, guidance and support to the Honorary Secretary, Faculties, Executive Management Team and College Officers so as to ensure effective and efficient administrative services. 

Experience

• Relevant experience of office and committee administration at senior level essential
• Experience of drafting and presenting complex / confidential written material, including reports, at senior level essential
• Previous experience of working within a committee-based membership organisation is desirable
• Previous experience of working within mandatory regulations or a statutory framework to tight deadlines essential
• Previous supervisory or management experience at senior level essential
• Previous experience of the coordination and management of committee papers, agenda and minutes essential

Qualifications or equivalent experience

First degree level or equivalent professional qualification (ICSA qualified desirable but not essential) OR significant Local Authority (or equivalent) experience at senior level as Head of Committees or Manager/ Co-ordinator.

The successful candidate will share our corporate values. In return, the College offers excellent terms and conditions.

To apply please upload your CV and cover letter via the RCGP Vacancies page on our website.

The Royal College of General Practitioners is an equal opportunities employer and welcomes applications from all sections of the community.

                                                                 ~ Great doctors great care ~

Al-Khair Foundation is a UK registered charity working to deliver humanitarian and development projects worldwide. Founded in 2003, Al-Khair provides emergency aid, medical care, education and livelihood support to vulnerable communities in the UK, Africa, Asia and the Middle East and is committed to supporting these groups to become sustainable active citizens in their society. Al-Khair Foundation is a key development partner of choice for Governments, NGOs, donors and civil society in their respective countries.

Our Foundation has witnessed significant growth since we opened our doors in 2003 and our current strategic and business plans have projected even greater growth. Therefore, this is a perfect time to join our organisation.

This role sits within the Donor Services Team and will be responsible for writing and producing consistent and meaningful content for a range of internal and external audiences appropriate in tone and style, i.e. editorials, blogs, reports, articles, web and social media content, case studies and presentations etc.

The key responsibilities of this role will be to write and produce content across various media platforms to drive positive sentiment of Al-Khair Foundation in the UK charity sector, such as websites, social content, advertisements, presentations, beneficiary case studies, magazines, awards, papers, emails, policy reports, merchandising, event materials and invitations; collaborate with colleagues to ensure all campaigns are reflective of the cultural/faith-specific environment; prepare content for all relevant marketing materials, such as letters, texts, posters, banners, project leaflets, social media and websites; prepare content for newspapers and magazines – Urdu and English; prepare content for all campaign materials for print media to branches; improve our content strategy by developing a deep understanding of our audience and the content that will engage them and liaise appropriately with internal teams to obtain material for content; produce content for annual reports and beneficiaries reports with the designer with appropriate case studies and fact and figures from IP and the wider organisation; to maintain stats ad updates from IP that can be used creatively for banners and SM platforms; write internal content and messages for the intranet – liaise consistently with branches to promote community work in all reports and on SM platforms; grow our audience by producing helpful content that’s in tune with their needs (such as case studies or guides); be an internal champion for our style, tone and voice as well as provide feedback to and edit others content as required; produce day-to-day creative work adhering to production and internal deadlines and timelines; demonstrate speed, efficiency and progressive design thinking, while remaining organised and communicative; strike a balance between working autonomously and in collaboration with the team; ensure that published work is accurate, professionally executed, and conforms to the organisational objectives.

For this role, the post-holder will need a degree-level qualification in Communications, Media, PR or Marketing or equivalent; experience of creating compelling content, B2C communications and producing content on a variety of media platforms; knowledge of the charity sector, particularly the UK charity sector and development issues; understanding of how content builds a strong brand; excellent interpersonal, communication, organisation, analytical and creative writing skills, with fluency in English, Urdu and/ or Bengali. The ability to remain positive in high-pressure and stressful situations; to multitask and prioritise workload, effectively work within a team environment and work on own initiative and always maintain the highest degree of confidentiality regarding all aspects of work at all times is essential.

Candidates interested in this role are encouraged to email their CVs to the address provided.

Closing date: 27th February 2020

Due to the expected high response to this vacancy, we reserve the right to close this campaign once we have a suitable pool of applicants.

We are an equal opportunities employer and welcome all applications regardless of age, gender, ethnicity, faith or disability. Only candidates with the right to work in the UK will be considered. We regret that only shortlisted candidates will be contacted.

BASE LOCATION: London, Waterloo, UK

REPORTING TO:  

Supporter Relations Coordinator

LINE MANAGEMENT RESPONSIBILITIES: n/a

Islamic Relief:

Islamic Relief is an international relief and development agency striving to alleviate poverty and suffering around the world regardless of colour, race or religion. Established in 1984 in response to the widespread famine in Africa, Islamic Relief has grown to be a key, well known and respected aid agency in disaster relief and the on-going development of people in over 25 countries.  It specialises in Education & Training, Health and Nutrition, Water & Sanitation, Income Generation, Orphans’ Support, Emergency Relief and Disaster Preparedness.  Islamic Relief is a member of the Disasters Emergency Committee (DEC) and is an implementing partner for DFID, ECHO, the World Food Programme and UNHCR.

PURPOSE OF DIVISION (IRUK)

Islamic Relief UK (IRUK) is a Strategic Business Unit (SBU) that is part of Islamic Relief Worldwide. IRUK’s focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising and strengthening programme development and delivery. IRUK works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities.

JOB PURPOSE:

To manage IRUK’s switchboard and phone enquiry system and to administer the entry of data on the fundraising database. This will include processing donations, updating supporter details and maintaining supporter records and ensuring that information held is accurate, appropriate and up to date.

BASE LOCATION: London, Waterloo, UK

REPORTING TO:  

Supporter Relations Coordinator

LINE MANAGEMENT RESPONSIBILITIES: n/a

Islamic Relief:

Islamic Relief is an international relief and development agency striving to alleviate poverty and suffering around the world regardless of colour, race or religion. Established in 1984 in response to the widespread famine in Africa, Islamic Relief has grown to be a key, well known and respected aid agency in disaster relief and the on-going development of people in over 25 countries.  It specialises in Education & Training, Health and Nutrition, Water & Sanitation, Income Generation, Orphans’ Support, Emergency Relief and Disaster Preparedness.  Islamic Relief is a member of the Disasters Emergency Committee (DEC) and is an implementing partner for DFID, ECHO, the World Food Programme and UNHCR.

PURPOSE OF DIVISION (IRUK)

Islamic Relief UK (IRUK) is a Strategic Business Unit (SBU) that is part of Islamic Relief Worldwide. IRUK’s focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising and strengthening programme development and delivery. IRUK works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities.

JOB PURPOSE:

To manage IRUK’s switchboard and phone enquiry system and to administer the entry of data on the fundraising database. This will include processing donations, updating supporter details and maintaining supporter records and ensuring that information held is accurate, appropriate and up to date.

KEY WORKING RELATIONSHIPS

Regular communication with line manager and SRU colleagues to ensure that the duties of the department are fulfilled effectively.

SCOPE AND AUTHORITY

The role is to manage the IRUK switchboard and enquiries via phone and email. Assistants will also be responsible for updating and maintaining supporter records on Raisers Edge database. Follow a routine in daily tasks set by the line manager. Ensure that the correct donation categorisation is allocated when processing donations. In addition, the job holder provides administrative support to the unit. Day to day database maintenance tasks, updating records and maintaining accuracy.

Assisting with the call centre during campaign season (Ramadan, Orphans, Emergency/DEC Appeals, Outbound calling campaign).

Scope of the Role:

• The role is to manage the IRUK switchboard and enquiries via phone and email. Assistants will also be responsible for updating and maintaining supporter records on Raisers Edge database. Follow a routine in daily tasks set by the line manager. Ensure that the correct donation categorisation is allocated when processing donations. In addition, the job holder provides administrative support to the unit. Day to day database maintenance tasks, updating records and maintaining accuracy.
• Assisting with the call centre during campaign season (Ramadan, Orphans, Emergency/DEC.

Responsibility for Resources:

• This role is responsible for ensuring that data on Raisers Edge is accurate, updated and accessible and managing the IRUK switchboard and enquiry line.

KEY ACCOUNTABILITIES

The job holder is accountable for fulfilling his or her roles and responsibilities in line with Islamic values and principles of fairness, humanity, honesty, respect and fair treatment of his/her colleagues and staff. The following are the main responsibilities that the role holder will be accountable for:

1. Managing the phone lines and online enquiry systems:

• To be the first point of contact for the callers of IRUK and ensure a high level of customer service is delivered and maintained
• To manage switchboard calls, deal with enquiries and the processing of donations efficiently whilst communicating professionally at all times
• To manage all the enquiries via the various email inboxes and postal enquiries
• Donor care of IR individual donors. This includes selection of suitable fulfilment in response to donations and the successful handling of any donor enquiries, instructions and complaints and communication with donors by mail, phone and email
• Achieve the best possible outcome for IR from each customer contact. This will involve pointing customers towards an engagement with IR that is the most suitable for the customer and the most beneficial for IR. Promote and effectively communicate Islamic Relief’s various projects, funds and campaigns including the Gift Aid scheme.

1. Receiving and processing donations

• To open post, to sort, batch and process supporter donations onto the database
• Maintaining mail statistic for donations received through the post
• Counting cash collections received Waterloo office
• Carry out banking for postal donations received through the departments
• Ensure all payments are processed, reconciled and banked within a secure environment, ensuring that credit card data is protected and held securely in-line with business rules
• Processing postal donations, Branch Receipt Books, Bank Transfers, Payroll Giving and CAF donations ensuring that the correct fund and appeal code is allocated to supporter records within agreed timescale
• Logging and processing the event forms from CFV team
• Following up with pledges made at events
• Setting up direct debits and standing orders
• Data cleaning: update on a regular basis supporter records with amendments such as ‘No Mailing’ status; identify duplicate records and incomplete address lines
• Keeping up to date with changes in procedures and processes in donation related work e.g. ways of capturing and entering data

1. Administration

• Filing Gift Aid Declarations, standing order mandates, direct debits and donation coupons
• Ensure all filing and paperwork storage is maintained to the highest standards
• Administration of Direct debit cancellations and amendments
• Administration of Standing order, Direct debit cancellations and missed payments.
• Processing Lodgements for Donation Station donations and Providing support and guidance to Donation Station users to enable them to process donations competently and correctly
• Handle enquiries relating to Donation Station processing
• Constantly monitor and look to improve the qualitative effectiveness of the work produced by the SCU team. This will include working on your own initiative to effect measurable improvements in supporter care and data quality
• Handle Waqf-related enquiries and ensure information is sent to and received from the Waqf Department in a timely manner, particularly where it affects Waqf donors
• Responsible for preparing acknowledgements, deeds, and reports to donors
• Contribute to the efficient running and good practice of the SRU Department and undertake other initiatives as required

1. Call Centre Supervision

• Assisting with the induction and training for volunteers.
• Managing the call centre during campaigns season. This includes working flexible hours to ensure sufficient supervision is provided (working unsociable hours during peak times as well as weekends.)

1. Project Work

• Be involved in department or organisation project teams or working groups where appropriate
• Providing additional support to the SRU team as and when necessary such assisting with departmental projects. E.g. DEC/Charity Week and working on orphans reports when requested

• Volunteer Management. This includes managing office volunteers and managing the pool of Live appeal Volunteers. Assist with the volunteer training, overseeing it on the night and arranging transportation when needed.

1. Project Work

• Effectively deal with complaints, ensure learning from complaints is taken on board. Implement and develop processes for monitoring and report against IR’s centralised complaints procedure

• Work closely with key departments within IRUK to ensure that all communications to supporters is kept up to date and that service to supporters is co-ordinated and continuous.
• Participate in meetings requested by line manager and to ensure that decisions from any meetings are followed up
• Liaise with relevant external organisations as and when required
• Work flexibly according to the demands of the organization and carry out any duties with the competence of the post holder, assigned by the Supporter Relations Coordinator including managing and taking part in Live appeals when required
• Contribute to the effective and efficient running of Islamic Relief as appropriate Participate, as appropriate, in Staff forums and Meetings
• Adhere to Islamic Relief’s Policies and Procedures

1. General Duties

• Be flexible within the broad remit of the post
• Comply with organisational policies and practices
• Encourage effective cross departmental working through personal example
• Keep professional knowledge and expertise up to date
• Attend internal and external meetings as required and contribute positively.
• Undertake any other duties commensurate with this post as reasonably requested by the line manager
• Represent Islamic Relief to the wider community as appropriate to role and authority
• Treat all colleagues, volunteers and members of the public with dignity and work within and adhere to Islamic Relief’s equal opportunities statement and polices.
• Ensure professionalism and credibility at all times.
• Undertake any other tasks or projects as deemed appropriate by line manager within the scope of the role.
• To upkeep the reputation and values of Islamic relief at all times.

PERSON SPECIFICATION

It is essential that the post holder shows a good understanding and empathy with the Islamic values and principles as well as commitment to Islamic Relief’s vision and mission.

Essential Criteria:

Experience

• Demonstrable experience in a similar role
• Experience of using databases
• Excellent telephone manner
• Experience of working with sensitive information

Skills, Knowledge and Attributes

• Good levels of computer skills with experience of working with databases and competent in Microsoft Office applications such as Word and Excel.
• Fast and accurate data entry skills
• Good standard of numeracy
• Proven administrative skills
• Good written skills
• Ability to work in a methodical manner with attention to detail
• Ability to organise and prioritise own work and meet deadlines
• Must be a team player as well as being able to work on own initiative
• Strong empathy for the aims and work of Islamic Relief
• Knowledge of Data Protection Act

Desirable Criteria:

• Experience of working with volunteers

Personal Qualities

• A genuine passion for making a difference
• Understanding of and affinity with Islamic Relief values

Other requirements

• Willingness to work longer hours, including weekends, during peak campaigns and emergencies.

Full time, 35 hours per week

Permanent

Grade BL, Salary £61,200 per annum

Location London

Close date: Sunday 8 March 2020

Interview date: week commencing 23 March 2020

The Royal College of General Practitioners is the largest membership organisation solely for GPs in the United Kingdom. Founded in 1952, it has over 53,000 members who are committed to improving patient care, developing their own skills and promoting general practice as a discipline. General practice is the largest branch of the medical profession. It provides some 1 million consultations for patients in the UK every working day and deals with 86% of the health problems experienced by the UK population.

The Head of Campaigns and Public Affairs will lead the RCGP’s campaigns and public affairs team as part of the College’s policy and engagement (P&E) directorate. This role has overall strategic responsibility for ensuring alignment of campaigns activity and messaging, driving and overseeing supporter mobilisation and ensuring that our influencing activity is visible and impactful. A key aspect of the role is to oversee the College’s engagement with key external stakeholders, including parliamentarians, policy makers and system leaders and ensure that senior representatives of the College are well-briefed when representing the College.

Experience

• Strong influencer with significant experience of leading public affairs and/or campaigning activities and a track record of delivery and impact;
• Significant networks in the UK Parliament and extensive experience of working closely with special advisors in Government.
• Excellent people management skills with good experience of line managing staff and leading teams;
• Excellent relationship building and influencing skills with experience of engaging with senior policy and political stakeholders.

Responsibilities

• Lead and manage the campaigns and public affairs team, ensure that the team is delivering against the RCGP’s policy priorities;
• Lead the planning and execution of high-profile cross-College campaigns in agreed priority areas, securing buy in as required from the appropriate decision-making structures;
• To work alongside the Assistant Director of Policy and Campaigns and the Policy Manager to plan and oversee delivery of a work programme in line with those priorities;
• Ensure that the College has built effective relationships across the health sector, is represented at key external meetings and our representatives are well-briefed.

The successful candidate will share our corporate values. In return, the College offers excellent terms and conditions.

To apply please upload your CV and cover letter via the RCGP Vacancies page on our website.

The Royal College of General Practitioners is an equal opportunities employer and welcomes applications from all sections of the community.

                                                                    ~ Great doctors great care ~

We are working with a membership body who have a member base of 10,000, they also certify 10,000 people worldwide, and provide training courses.

As an organisation they have branches across the UK. These branches are run by volunteers, which link their members; they meet regularly for talks and seminars, provide opportunities for networking and share information and ideas of the latest tools and techniques.

This role is a new role for the organisation and will provide a high level of customer care to member led networks, and also support the development of existing and new networks and their members. You will also create engaging communications to keep all volunteer members up to date with all new initiatives.

You will;

• Act as first point of contact for enquiries from new and existing volunteers.
• Produce and distribution of branch e-newsletters and volunteer wide communications.
• Support member networks with online engagement tools.
• Attend and present at volunteer committee meetings.
• Support the Networks Manager to develop and grow the member led networks.

They are looking for someone who;

• Experience of working in an engagement or relationship management role.
• Experience of creating and delivering presentations.
• Ideally experience or working with another professional body.